Matthew was extremely friendly, knowledgeable, and professional.
David BCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked out great. Minor issue was the knob on the drivers side window crank was missing. It was still usable but was awkward especially when driving.
DAVID BEverything was easy to setup online. The trailer was clean and seemed well maintained. It was quick and easy returning it. I'll definitely rent from this location again.
GREGORY FEveryone was very kind and accommodating!! Nobody ever enjoys moving but everyone’s kindness and willingness to help made the experience a bit better at the beginning and the end of the journey!! Many Thanks!!
TROY MFix your fucking website. Its absurd the number of stuff I have to opt out of and wait for the page to refresh 12 times before I can check out. Because of this Ill go to penske next time they dont try to push me through horrible shit like that every time. I only bring this up because when I go to a uhaul, at the desk it crashes 8 times when they try to check me out, and have to go through the same 50 pages of "No I dont need this extra thing your trying to sell me" too.
TIMOTHY BThe staff was extremely helpful and efficient. Will definitely use this location again.
MARY KThis location is very busy and parking is difficult. The vehicle had a door seal loose and tangling with the seatbelt. I had it repaired at another U Haul location since this one was so busy. The truck got us to our destination but did not provide a lot of confidence.
WILLIAM GI have rented three trucks over the last two years. Two of the trucks were one-way rentals. My truck yesterday was a daily rental. All three experiences were excellent. The staff was very helpful each time. The person who checked me in (do not know his name) was very helpful. When I told him my camera option did not work on the App, he came out with me to the truck and took the photos for me and made sure I was happy with the cleanliness of the truck. I would recommend this location to all of my friends and I plan to use them for another upcoming move! 5 Stars
JOSEPH DStaff is very friendly, and helpful at this location.
JAMES SHitch on the 6x12 dented my ram tail gate. Just fyi, not mad about it but needs design attention.
JOHN THonestly, I can’t really think of ways to improve. Keep up the friendly service and I’m looking forward to the next time I need a rental. I’ll drive further to do business with this location.
GREGORY AKeep providing excellent service
THOMAS CAdded more to the payment than agreed upon. Kept it 19 miles like I said, same gas level. Just not a good run place
CONNOR BEveryone was friendly and very knowledgeable. Thank you all.
ANTHONY WVery well organized. Been very pleased with the trucks we have used and the climate controlled storage area is very nice. Highly recommend this location.
CHARLES PThanks for the great service!
STEWART CI'm recently moving back to the st. louis area after being gone for almost 40 years. I turned my trailer in to the u haul store in o' fallon mo highway k. Mr Matt Kaminski assisted with this process. He was profession and very knowledgeable. It's things like this that make my return to St. Louis good. Keep up the good work U Haul.
Gordon HIt was busy and one person working the counter.
William GGreat experience
DARREN KEasy pickup and super friendly service!
SHEA BThe inside was not clean but I didn’t have issues. Trailers always damage items that aren’t properly enclosed so I’m dealing with too many items damaged but that’s on me.
KIM BGood transaction
SHAWN JBoth pickup and drop off locations were very professional and on time. A big shout out to the Manager at the O’Fallon location, one of the nicest , most helpful man. You should make sure you keep him around.
KIP PQuick and easy drop off! Took about 5 minutes total!
PAULA HI have no idea how you find and keep such awesome staff here. Friendly, professional and efficient. Unless they gave the trucks away for free I can't imagine a better experience. BTW I don't suggest lending the trucks for free, it doesn't seem like a viable business model...
FIONN MFloor of trailer covered in black dirt and tires were out of balance on trailer. Had bad vibration going over 35 mph.
Tyler SStaff comes off rude asf..
TIMOTHY MSeveral things were wrong. Person helping us had no idea what he was doing, the key he gave us didn't even go to the van we rented. Had to go back inside to get the correct key. One of the back doors on the van didn't open since the bottom latch was stuck locked, with no apparent way to unlock or open it. This made loading and unloading nearly impossible. And drivingthe thing was like drivinga boat the suspensionswayed and wobbled while drivingover 50 mph making highway travel scary and dangerous finally the mobile app wouldn't upload my pictures of the odometer and fuel gadge, I was charged a service fee to have somone get off their asses and look at the dashboard.
JEREMY RIt was all perfect
JAMES CGreat customer interaction. Fast check in & check out. Good value!
KEVIN KVery friendly and fast service the equipment wasn’t working n the best condition but I didn’t get charged for anything that was wrong with it
JENNIFER FI rented a pickup truck and the owner questioned me as if I were a criminal. He asked what I would be using the truck for and when I answered him he asked if I was sure That’s ALL I’d be doing? And said he was just worried because the truck is new. And the questions just got more insulting from there. He was worried that I’d be driving over 1000 miles. THEY RENT MOVING TRUCKS!! The owner has no business renting equipment, he even said the trucks were like his babies! Ridiculous!
MICHAEL HOutstanding customer service and very knowledgeable and helpful staff. They made it very easy to set up a rental!
JACOB RThe window seals were messed up as it was a very loud ride. The shaking and acceleration was worse than other rentals I have gotten
Amy HI think its preposterous, that if a customer pays cash, there is a 100 dollar deposit? So when everything is done, your company cannot return the deposit immediately? Now I have to wait for your sluggish return for 4-6 weeks? This seems like a poor upper management program to collect interest at my inconvenience. It was cash, so it should be returned that day! Your company should change this policy.
JASON JVery accommodating and pleasant staff
MICHELLE BFriendly staff, everything was ready and clean.
LARRY Fnothing helped me get correct size of trailer
ANDREW KGreat experience. Quick in and out and dropoff.
JEFFREY GYou have an amazing staff at the Hwy K location. Always pleasant and helpful.
JAMES RThe truck we actually received was not the one showing on the app. This caused 2 problems. 1. We were told to refill gas tank to 9/16 before bringing back - the truck we got was very low so we spent $30 (drove about 15 miles) thinking we had to get to 9/16 tank. 2. We could not check in on app because final mileage on truck we drove was lower than starting mileage on truck assigned to us in app. This caused us some confusion (and more $$ than planned) when trying to check in.
ROBERT HBrandon was exceptional and professional!
TREVOR OI arrived 6:20 p July 13. Store closed I was told it was open until. 7 pm. I dropped trailer off and left easy enough no issues to reported
RICHARD HI rented a pickup truck and there was dog hair and dirt all in the cab seats and floor the steering wheel and dash we’re disgusting…the bed had smashed burgers and some sort of sticky stuff all in it and the bed was full of dirt so I had to clean the truck before I even used it…the lady I got the keys from was very rude and had an attitude problem…
WAKITA SMatt great GM
Thomas KService was phenomenal and easy to deal with
VALERIK DGreat experience! Friendly and professional.
ERICA HBetter parking / turn around area. Very congested area. But staff when returning were very helpful and prompt to return equipment.
TERENCE SParking lot is a mess, no room to maneuver. Need to reorganize to provide sensible flow for pick up and drop off . Way to many rental trailer/trucks crammed into the space.
ANDREW E