Matthew was extremely friendly, knowledgeable, and professional.
David BCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked out great. Minor issue was the knob on the drivers side window crank was missing. It was still usable but was awkward especially when driving.
DAVID BEverything was easy to setup online. The trailer was clean and seemed well maintained. It was quick and easy returning it. I'll definitely rent from this location again.
GREGORY FEveryone was very kind and accommodating!! Nobody ever enjoys moving but everyone’s kindness and willingness to help made the experience a bit better at the beginning and the end of the journey!! Many Thanks!!
TROY MFix your fucking website. Its absurd the number of stuff I have to opt out of and wait for the page to refresh 12 times before I can check out. Because of this Ill go to penske next time they dont try to push me through horrible shit like that every time. I only bring this up because when I go to a uhaul, at the desk it crashes 8 times when they try to check me out, and have to go through the same 50 pages of "No I dont need this extra thing your trying to sell me" too.
TIMOTHY BDid not get 1st month free when I rented a truck too.
Carolyn B | Online Move InI would never recommend anyone store their belongings at this facility. My unit was broken into and my personal belongings were stolen and vandalized in the middle of the day. U-haul did absolutely nothing about it, even though I called the police and obtained the security footage proving that it wasn’t me. My lock was cut with a battery powered angle grinder which can clearly be seen in the video footage. I had to clean out the unit and throw away all of my damaged and broken belongings and never received any kind of help or compensation.
Courtney M | Overall ExperienceThe staff was extremely helpful and efficient. Will definitely use this location again.
MARY KThis location is very busy and parking is difficult. The vehicle had a door seal loose and tangling with the seatbelt. I had it repaired at another U Haul location since this one was so busy. The truck got us to our destination but did not provide a lot of confidence.
WILLIAM GI have rented three trucks over the last two years. Two of the trucks were one-way rentals. My truck yesterday was a daily rental. All three experiences were excellent. The staff was very helpful each time. The person who checked me in (do not know his name) was very helpful. When I told him my camera option did not work on the App, he came out with me to the truck and took the photos for me and made sure I was happy with the cleanliness of the truck. I would recommend this location to all of my friends and I plan to use them for another upcoming move! 5 Stars
JOSEPH DStaff is very friendly, and helpful at this location.
JAMES SI was offered double the space for the same price or I would’ve stayed. I will always continue to use UHaul. 👍💖🐰🦄💯💖👍
Timothy H | Overall ExperienceHitch on the 6x12 dented my ram tail gate. Just fyi, not mad about it but needs design attention.
JOHN TThey priced them self out of my budget. I got the same size unit for $100 less a month. 1200 a year is big
jim t | Overall ExperienceHonestly, I can’t really think of ways to improve. Keep up the friendly service and I’m looking forward to the next time I need a rental. I’ll drive further to do business with this location.
GREGORY AKeep providing excellent service
THOMAS CAdded more to the payment than agreed upon. Kept it 19 miles like I said, same gas level. Just not a good run place
CONNOR BU-Haul had just whatbI needed
john i | First ImpressionsEveryone was friendly and very knowledgeable. Thank you all.
ANTHONY WVery well organized. Been very pleased with the trucks we have used and the climate controlled storage area is very nice. Highly recommend this location.
CHARLES PThanks for the great service!
STEWART CI'm recently moving back to the st. louis area after being gone for almost 40 years. I turned my trailer in to the u haul store in o' fallon mo highway k. Mr Matt Kaminski assisted with this process. He was profession and very knowledgeable. It's things like this that make my return to St. Louis good. Keep up the good work U Haul.
Gordon HIt was busy and one person working the counter.
William GGreat experience
DARREN KEasy pickup and super friendly service!
SHEA BThe inside was not clean but I didn’t have issues. Trailers always damage items that aren’t properly enclosed so I’m dealing with too many items damaged but that’s on me.
KIM BGood transaction
SHAWN JBoth pickup and drop off locations were very professional and on time. A big shout out to the Manager at the O’Fallon location, one of the nicest , most helpful man. You should make sure you keep him around.
KIP PQuick and easy drop off! Took about 5 minutes total!
PAULA HI have no idea how you find and keep such awesome staff here. Friendly, professional and efficient. Unless they gave the trucks away for free I can't imagine a better experience. BTW I don't suggest lending the trucks for free, it doesn't seem like a viable business model...
FIONN MFloor of trailer covered in black dirt and tires were out of balance on trailer. Had bad vibration going over 35 mph.
Tyler SStaff comes off rude asf..
TIMOTHY MSeveral things were wrong. Person helping us had no idea what he was doing, the key he gave us didn't even go to the van we rented. Had to go back inside to get the correct key. One of the back doors on the van didn't open since the bottom latch was stuck locked, with no apparent way to unlock or open it. This made loading and unloading nearly impossible. And drivingthe thing was like drivinga boat the suspensionswayed and wobbled while drivingover 50 mph making highway travel scary and dangerous finally the mobile app wouldn't upload my pictures of the odometer and fuel gadge, I was charged a service fee to have somone get off their asses and look at the dashboard.
JEREMY RIt was all perfect
JAMES CMatt was very helpful. Great Manager. Thank you!
HARRIS J | Overall ExperienceGreat customer interaction. Fast check in & check out. Good value!
KEVIN KVery friendly and fast service the equipment wasn’t working n the best condition but I didn’t get charged for anything that was wrong with it
JENNIFER FI rented a pickup truck and the owner questioned me as if I were a criminal. He asked what I would be using the truck for and when I answered him he asked if I was sure That’s ALL I’d be doing? And said he was just worried because the truck is new. And the questions just got more insulting from there. He was worried that I’d be driving over 1000 miles. THEY RENT MOVING TRUCKS!! The owner has no business renting equipment, he even said the trucks were like his babies! Ridiculous!
MICHAEL HOutstanding customer service and very knowledgeable and helpful staff. They made it very easy to set up a rental!
JACOB RThe window seals were messed up as it was a very loud ride. The shaking and acceleration was worse than other rentals I have gotten
Amy HI think its preposterous, that if a customer pays cash, there is a 100 dollar deposit? So when everything is done, your company cannot return the deposit immediately? Now I have to wait for your sluggish return for 4-6 weeks? This seems like a poor upper management program to collect interest at my inconvenience. It was cash, so it should be returned that day! Your company should change this policy.
JASON JVery accommodating and pleasant staff
MICHELLE BFriendly staff, everything was ready and clean.
LARRY Fnothing helped me get correct size of trailer
ANDREW KGreat experience. Quick in and out and dropoff.
JEFFREY GYou have an amazing staff at the Hwy K location. Always pleasant and helpful.
JAMES RThe truck we actually received was not the one showing on the app. This caused 2 problems. 1. We were told to refill gas tank to 9/16 before bringing back - the truck we got was very low so we spent $30 (drove about 15 miles) thinking we had to get to 9/16 tank. 2. We could not check in on app because final mileage on truck we drove was lower than starting mileage on truck assigned to us in app. This caused us some confusion (and more $$ than planned) when trying to check in.
ROBERT HBrandon was exceptional and professional!
TREVOR OI arrived 6:20 p July 13. Store closed I was told it was open until. 7 pm. I dropped trailer off and left easy enough no issues to reported
RICHARD HI rented a pickup truck and there was dog hair and dirt all in the cab seats and floor the steering wheel and dash we’re disgusting…the bed had smashed burgers and some sort of sticky stuff all in it and the bed was full of dirt so I had to clean the truck before I even used it…the lady I got the keys from was very rude and had an attitude problem…
WAKITA SMatt great GM
Thomas Kshould have been prorated refund like I had before at another unit.
Roger J | Overall ExperienceService was phenomenal and easy to deal with
VALERIK DGreat experience! Friendly and professional.
ERICA HEmployees were very knowledgeable and courteous, Matt was very helpful and accommodating in the 2 yrs I rented. Unfortunately, I could not get a pro rated cash back for moving out early, but was treated excellent by the staff. I'll recommend to friends and family!!
Marlissa O | Overall ExperienceYour a little high compared to other Storage companies.
KATHY W | First ImpressionsBetter parking / turn around area. Very congested area. But staff when returning were very helpful and prompt to return equipment.
TERENCE SFrom the stores GM and staff the best experience I’ve had renting and storing.
DAMON M | First ImpressionsParking lot is a mess, no room to maneuver. Need to reorganize to provide sensible flow for pick up and drop off . Way to many rental trailer/trucks crammed into the space.
ANDREW EStaff member was very friendly and helpful. Since this was the first time I have used a storage unit I needed a lot of questions answered. I even ended up changing to a bigger unit than I had reserved. Appreciated all the patience and explanations given.
Marilyn P | First ImpressionsThanks 👍
Anthony M | Overall ExperienceThe STAFF WAS ALWAYS FRIENDLY AND HELPFUL! Most of all personable. My storage unit was VERY CLEAN, when I rented it and VERY CLEAN, after I Left, not only the unit, but THE ENTIRE FACILITY:! Thanks to all for being so assessable
PAMELA T | Overall ExperienceHad a lot of issues from beginning. I was quoted for wrong unit, put in more expensive one than what i signed up for, they did honor the charge but i had to call several times are remind them of this after being overcharged. My card was put in auto pay without my authorization….. twice they put a bolt lock on my unit for nonpayment when unit was paid. Just had to constantly stay on them about overcharges. They would apologize and fix issues but just a headache and issues could have easily been avoided. Overall helpful.
Jennifer F | Overall ExperienceGreat!!!
angela h | Overall ExperienceVerry clean and Verry secured
JUAN V | Overall Experience👍💖🐰🦄💯👍
Timothy H | First ImpressionsThanks for making the move process a whole lot easier!
Gryf K | Overall ExperienceGOOD!
Anthony M | First ImpressionsReally appreciated the loading dock, elevator and access to carts. These all made the moving process a breeze.
Candice C | Online Move InI would caution any referrals about the cost of renting a unit and how much it went up during the time I had the unit.
Kristina G | Overall ExperienceThe staff was friendly and helpful. The prices, especially for the truck rental, were good.
Gryf K | First ImpressionsThanks Matt K.
JAN D | Overall ExperienceWill never use any storage or rental place than Uhaul...
Sally M | Overall ExperienceThe service was impeccable. The general manager came to my rescue and assisted me outside of normal business hours. The attention and assistance provided allowed my move out process to be seamless. I will definitely recommend this location.
Candace M | Overall ExperienceThis was my first big move using a rental service. I always avoided doing so in the past in favor of help from friends and family only due to cost, etc., but I had too much stuff this time. I didn’t know what to expect and was genuinely shocked by how friendly and smooth service was. Especially the O’Fallon U-Haul employees, they were incredibly helpful and made the whole process so much less stressful for me. And I was pleasantly surprised to receive a month of free storage as well! Very much worth the price of hauling. Unfortunately I don’t remember his name as it was such a busy morning for me, but the man at the Hwy K U-Haul desk with shoulder-length blonde curly hair (working the morning of 7/15/24) was SUPER helpful!!
Eli C | First ImpressionsI walked in and told the Manager that I needed a storage unit at that exact moment; I actually had items in my SUV with me. The Manager immediately found 2 -10x10 units side-by-side for me. The process was quick, easy and seamless. The storage units were spotless, as well as the entire facility. The Manager did a phenomenal job. Customer Service at its best ! Kudos to the Manager.
Sheila H | First ImpressionsVery easy-to-use Staff very professional, helpful and polite
Rebecca P | Online Move InVery easy to get in and out of units and building. Employees are very friendly and helpful. Would use again.
debra j | Overall ExperienceExtremely happy with the service that Diane and Matt provided to me. I will definitely be back if I ever need a uhaul or storage unit in this area again. Thanks again for everything! Highly recommended
Brittany M | Overall ExperienceThe service was great. Tom & Collin we’re both very kind, knowledgeable and efficient.
ann l | First ImpressionsThere are so many vehicles parked on the lot it makes it difficult to get in and out.
mary j | First Impressions. My circumstances totally different from others. Unfortunately my storage and all items in it. After WAYYY longer than anyone else. Had to be Auction 😕. Absolutely devastating. Lost everything. But The staff. Tried and tried. For my behalf. I trusted and lost my apartment and Then just recently. Everything else taken from us. One thing I still am breathing!! Just very depressed over loosing my baby picture and a lot of family memories. As if everything lost because of a fire or tornado. But my case even worst. Just wrong decisions at the wrong time. But let me make this clear. MATT. DIANE. ABSOLUTELY THE BEST... MY NAME MARY BREEDWELL. GOD BLESS ALLL,
Mary B | Overall ExperienceWe have used U-Haul to store items off and on since the facility opened. Lately, there have been so many rental trucks on their already small lot that at times it is nearly impossible to get to the dock to access our unit. The employees are super friendly, extremely helpful, and the place is always spotless but the parking and waiting to get in is just too much to deal with.
Lucinda L | Overall ExperienceGreat staff. Easy to work with!
James B | Overall ExperienceMy error I should have gone with a bigger unit..
Sally M | Online Move InThis was the best worry free experience I have had in a long time. Hats off to you and your staff
Susan H | Overall ExperienceI WOULD MOST DEFINITELY RECOMMEND YOUR FACILITY 2 EVERYONE. FRIENDLY AND PROFESSIONAL STAFF. SHOUTOUT 2 MATT LOGAN AND DIANE. U GUYS ROCK!!!!! HATS OFF 2 ALL OF U ALL!!!!!
CARLYNNE B | Overall ExperienceYour staff was rude and were not helpful.
Abbey F | Overall ExperienceThanks
latisha k | Overall ExperienceI've rented from uhaul a few times and it's always been a great experience, the workers are always great help ,friendly and professional . Very clean place . Great deals .
Karen G | Overall ExperienceSuch a great experience with the automated systems and people I worked with. Couldn't recommend it more!
ALEXANDRA C | Overall ExperienceThis move wasn’t the best due to the National booking staff. They got the reservation wrong 3 times. It just caused extra stress and frustration on my part. It all worked out in the end.
Tina C | Online Move InEvery staff member I came in contact with was awesome, like they really appreciate my business.
Jeffrey C | Overall ExperienceEveryone was so helpful and professional. What I like most was. How do you could read the fuel gauge into how many gallons of gas to put back in the truck I also picked up a chair from the spot inside the storage Unit that no one wanted. I thought that was very nice. All U-haul facilities are not this nice. I'm glad I went to O'fallon missouri
Jeffrey J | Overall ExperienceI rented my space in 2018, and now I am moving out of it. Everything was as it was when we put it in. No bugs or critters at all. The floor was still clear and clean as it was on day one. Had to leave it due to the expense for me. Yes it is a good storage facility.
laura n | Overall ExperienceEverything was great with the exception of the Rate going up every year
mary m | Overall ExperienceThe cup holders of the truck was broken before we got it
Monica V | Overall ExperienceAnyone i had met through getting the unit and closing out were awesome. i hope you have a lovely day
Stephanie P | Overall ExperienceThis uhaul storage was a great place for me to temporarily store some of my things. It is centrally located,has great hours,easy loading area,plenty of carts to load & unload with. We'll lit secure large hall ways an elevator. Even has a restroom inside the the building. All round great place. Oh an the employees are awesome. I had 1 who went above and beyond to help me get the unit rented.
DONNA A | Overall ExperienceI was very happy with my experience at the U HALL IN O'Fallon mo. Employees where a joy to deal with and were very kind.
SHARON R | Overall ExperienceI had an unusual situation and in the last half hour of the work day I made a request. On of the employees named Colin stepped up to the plate. I have to say he went above and beyond what I would have expected. Because of his commitment to his job. I was able to move into my unit last night. If your looking for a storage unit you get what you pay for. The level of customer service was top knotch. Even when I couldn't figure out how to enter the building after hours. The manager came to my rescue. I can't remember the last time a company went the extra mile to help me. Uhaul has a great crew at this location!! The move in went well they had enough carts for me to load my entire 10ft truck on to them. The elevator was huge the hallways were wide and well lit. All in all this was a great move. Oh I forgot to mention one of the best surprises I got the 1st month free! Check them out Uhaul !
DONNA A | First ImpressionsThe staff was extremely friendly!! i believe her name was Diane who walked us thru how to get into the storage when we were having a hard time!! Thank you!!
BRANDY L | First ImpressionsThe assistant manager was very helpful, professional, attend definitely recommend this location!
Rafael D | First ImpressionsI have used your storage units before and will always recommend you!
Barbara P | Overall ExperienceUpon clearing out the unit I found no rodents or roaches there or once I got my items home. The employees were always courteous and helpful.
Carla C | Overall ExperienceWonderful experience. Great job.
Doris M | Overall ExperienceEasy fast check-in. The App kept blacking out at certain points, so I finished check in at the office. Overall excellent experience. Very low stress!
James B | First ImpressionsIt was very clean and maintained, except there does need to be a concrete fix right at the opening of the door. Made it a little difficult to get the carts over.
LINDA H | First ImpressionsThank you! Matt did an excellent job helping us with questions and getting the moving truck in twice. A great place to store your belongings.
rick j | Overall ExperienceAlthough everything was safe and secure for 20 years - when I checked out they kept 2 months of my prepaid amount. No explanation - not happy with that.
ROBERT C | Overall ExperienceThis facility was very hard to work with. Matt, the manager, was constantly telling us to jump at his orders. He changes written rules to suite him. Signage on the walls were constantly contradicted as to his mood. Other renters were also told things to suite his mood. He was constantly threatening to charge our credit card on file for things that could have been worked thru. I can not give this facility an average rating, in good conscience. The lockers are dark because they refuse to replace light bulbs. Proceed at your own risk of aggrevation.
Linda W | Overall ExperienceI feel a pro rated refund should of happened.
loral p | Overall ExperiencePleasant experience. Was able to get unit quickly and easily. One drawback, parking lot situation is a bit difficult if pulling a trailer and trying to turn around.
Jane P | First ImpressionsI work 3rd shift , so when I called to inquire it was close to closing time. Kevin at the ofallon mo location was very professional and easy to talk to. Kevin had the knowledge of what units were available. The next day I arrived a Sunday, superbowl Sunday, at closing time, I work 3rd shift so my days are opposite, Kevin was willing to help , remember speaking to me on the previous day, and had no problem assisting me with a unit to rent , help me find the unit , made sure I knew how to access and I left feeling very comfortable and glad that I had Kevin help me. It's employees like Kevin that make a difference for customers. Most of us whom are stressed out moving. Thank you Kevin and thank you U-Haul.
Karen G | First ImpressionsGreat place
Tiffany K | First ImpressionsI was disappointed that the posted access hours were only available if you paid an extra $10 a month per unit.
Gloria A | Overall ExperienceKeith was very pleasant, knowledgeable and friendly. He answered all my questions professionally, went out of his way to show me everything I needed to know about my first time using a storage facility. I feel very comfortable with leaving my possessions and lifetime memories in a very clean environment. My first experience was incredible and I'm telling all my friends and family GO to uhaul for your needs when moving and storage , your needs will be met. Ask for keith!!
Marlissa O | First ImpressionsThank you U-Haul for the free month of storage! The facility was clean. The unit was easy to find. It was a perfect size! The staff was friendly. They even offered their help to tie down my trailer when I was loaded up! I really can't say enough! I've been telling everyone that I know that's moving to use U-Haul. It's worth it!
Ninett F | Overall ExperienceI absolutely chose the right place for my long term storage. I highly recommend this place.
KATHY K | Overall ExperienceVery helpful and knowledgeable staff
Shamira J | First ImpressionsWhile the staff and facilities were fine, the policies are terrible. Due to my schedule (and my paydays), it seems every time I was able to move my items out of storage, my next month’s rent was pulled out. But when I asked about pro-rating (since my unit would be vacated with 72 hours and would therefore be available to rent to someone else), I was told that doesn’t happen. Why??? This last month, my rent came out and less than 24 hours later my unit was empty. How is there not a policy to refund part of that rent?
ADAM E | Overall ExperienceAll employees were awesome! Knowledge, helpful, courteous & always professional. I appreciate dealing with a business so well run as your O’Fallon location’
Rita R | Overall ExperienceAccommodations are fine my only.complaint is that the locker that I have has half of a support peer taking up storage space. On those units, because I know its unavoidable, the client should be made aware and it should be a discounted space bc of that reason. If I had the time I would have went to the front desk amd asked for a different unit but I did not.
Elizabeth S | Online Move InVery friendly and helpful staff.
TITUS B | Overall ExperienceThe staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.
Susan H | First ImpressionsI reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.
ASHLY M | First ImpressionsI think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommend
Jessica B | Overall ExperienceNever had a problem. Facility clean friendly staff would suggest to anyone.
WES H | Overall ExperienceMy only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.
denise m | Overall ExperienceStaff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!
Jo H | First ImpressionsAlways needed, the team at this store is very helpful!
JOSE R | First ImpressionsThe guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.
Rich T | Overall ExperienceI have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.
ARTHUR M | First ImpressionsI was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.
Ted H | Overall ExperienceThe staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!
Vannah P | First ImpressionsEveryone was wonderful
Carol D | First ImpressionsThe staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.
jay g | Overall ExperienceI wish it would have been 24 hrs accessible.
Pratap Z | Overall ExperienceEd was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.
Jeanne Z | Overall ExperienceWhen we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything
Lisa M | First ImpressionsWould recommend them to anyone
Leslie S | Overall ExperienceVery impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.
Kimberly B | First ImpressionsThe people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.
REBECCA T | First ImpressionsStaff and facilities were great would highly recommend.
CHRIS D | Overall ExperienceIt was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S | Overall ExperienceStaff was fantastic.
David B | Overall ExperienceWhen big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B | First ImpressionsThanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L | Overall ExperienceRude manager. Threatening and very unprofessional
Lanora E | Overall ExperienceThe staff at this location was always helpful and professional above and beyond my expectations.
BARRY M | Overall ExperienceVery well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.
Rita R | Overall ExperienceLove you !
Carole S | Overall ExperienceEveryone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!
Lisa B | First ImpressionsStaff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.
Richard W | First ImpressionsThe staff was awsome. Very polite and friendly. That it self goes a long way with me.
ALEXANDER S | Overall ExperienceI had a wonderful experience at this UHaul!
cindy m | Overall ExperienceUHaul at H K has been a great experience. I give them a 10 and I never do that!
cindy m | First ImpressionsEverything was great.
Jeffrey L | Overall ExperienceI don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.
Jessica B | First ImpressionsVery clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.
Wanda S | Overall ExperienceEd and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.
JEREMY B | Overall ExperienceNice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!
JAMES B | Online Move InVery convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!
JAMES B | First ImpressionsEven with the computer system down, staff was friendly & I was able to move in.
Marcia D | First ImpressionsGreat facility and staff.
TOM B | Overall ExperienceEveryone was very helpful & pleasant!! Thank you
Terri N | Overall ExperienceYour customer service rep was very helpful and he answered all of question
Steve M | First ImpressionsQuick and easy to set up, and the turn in process the same! Will use again if the need arises.
Ed E | Overall ExperienceLoved everything about this store
Tina H | Overall ExperienceQuick and easy set up and check in. Answered my questions and very helpful in general.
Ed E | First ImpressionsWhen I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .
LINDA R | First ImpressionsService and facilities at this location are outstanding. Would highly recommend it to others.
Michael P | Overall ExperienceVery friendly & professional staff.
JIM S | Overall ExperienceMy unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience
Mark S | Overall ExperienceThe staff at this facility was so nice! Great experience.
LINDA B | Overall ExperienceExcellent service!! Love the workers!!! Joe is amazing!!!!
Rebecka p | Overall ExperienceThis facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.
Vicky M | Overall ExperienceWe rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.
Bob M | Overall ExperienceThe elevator is always out of commission and Hallway lights were not on
Sandra L | Overall ExperienceThe units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.
STEVEN G | Overall ExperienceMathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.
Heidi H | First ImpressionsGreat customer experience Thank you
aimee t | First ImpressionsI got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!
brittany m | Overall ExperienceCustomer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.
ANNA M | First ImpressionsThe O’Fallon, Mo. Staff were very efficient and pleasant to work with.
sharon b | Overall ExperienceVery friendly staff in a very clean facility.
STEVEN G | First ImpressionsDetail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.
Paula H | Overall ExperienceVery clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!
JEFFERY S | Overall ExperienceVery helpful and all my storage items were well kept and clean on pick up
Alice R | Overall ExperienceYou need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.
Kenneth Z | First ImpressionsGreat Service!!!
TERRY s | Overall ExperienceEveryone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!
SAUNDRA H | Overall ExperienceI set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.
Lesley D | Overall ExperienceMy only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.
Maribel R | Overall ExperienceMatt Kurt and Marcus were wonderful!
Abby K | First ImpressionsWonderful helpful staff. Clean facility
Barbara M | Overall ExperienceGreat staff always willing to help. Creative
craig h | First ImpressionsStaff is always friendly and willing to help
craig h | Overall ExperienceVery friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.
STEVEN G | Overall ExperienceIf you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!
Donna B | First ImpressionsKnowledgeable and friendly employees; clean unit; very pleased
Bob M | First ImpressionsNever visited another company, just got this one.
RACHEL B | Overall ExperienceClean. Great location. Friendly staff. Easy access to units.
MICHELE D | Overall ExperienceThank you U-Haul staff.
DEANNA L | Overall ExperienceVery nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.
Pamela G | Overall ExperienceThe staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.
Angela L | Overall ExperienceGood service
Barbara M | First ImpressionsGreat experience
alexandria a | Overall ExperienceNever had a problem!!! Excellent service for 5 years !!!
LISA M | Overall ExperienceVery helpful!
Betty N | First ImpressionsGood service
byron w | First ImpressionsNice facility with helpful employees.
SHELIA A | Overall ExperienceNext time i need help i'll be back, Thank You
DEREK R | Overall ExperienceWe had a great experience here. Everyone was helpful when needed.
geoffery f | Overall ExperienceGreat facility and customer service! Matthew is always there with a smile and a solution!
RYAN U | Overall ExperienceThe staff and owner where always there to lend a helping hand.
rhonda h | Overall ExperienceOver the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.
Jennie J | Overall ExperienceGreat customer service, easy to use system
shaun r | First ImpressionsVery pleased with service and highly recommend U-Haul.
CYNTHIA P | Overall ExperienceMyles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.
Paul M | First ImpressionsHad a great experience and would definitely use this facility again.
LUCINDA B | Overall ExperienceGreat service
Trace C | First ImpressionsI've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.
brain b | First ImpressionsOver priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.
Thomas P | Overall ExperienceThee two guys that helped me were great
jewell k | First ImpressionsThis is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous
JIM S | First ImpressionsThis location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.
HERSHEL J | Overall ExperienceVery helpful rental space nice and clean
patricia v | First ImpressionsExcellent customer service. Quick and efficient transaction.
Jason W | First ImpressionsYour staff is friendly & awesome!
catherine s | Overall ExperienceFast and friendly service and helpful
Steven B | First ImpressionsStaff was helpful. Clean facilities
brittney b | Overall ExperienceSecond time using them and the guys are great! Life saver, Thank You.
DEREK R | First ImpressionsI was very pleased with everything. I liked the recycle area...excellent idea.
Bonnie W | Overall ExperienceEasy to check in. The guys were helpful & considerate.
Michael B | First ImpressionsThanks for your help!
Michael S | First ImpressionsWe loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .
Tracie E | Overall ExperienceI have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics
Chris C | Overall ExperienceMy stay was good. It meet my expectations.
JIM K | Overall ExperienceVery good
ODELL S | Overall ExperienceIt was great and staff was really helpful.
ratnesh p | First ImpressionsI called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.
Amy A | Overall ExperienceMy mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!
Darra E | Overall ExperienceI felt my items were secure and was pleased with my experience
tammy c | Overall ExperienceY'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉
Joe S | Overall ExperienceThe service was great.
Patricia T | Overall ExperienceFantastic experience ! Clean, curtious people Would definitely recommend
Diana D | Overall ExperienceThe person who walked us to our unit was condescending and rude.
Jeremy C | ReservationThe management is very rude
ingra p | Overall ExperienceDavid was professional and helpful. Answered questions I had. I would recommend this location
Diana D | ReservationVery nice facility that I have recommended to family and friends.
jamar b | Overall ExperienceJust need more carts to get items in and out of storage bins.
STEVE G | Overall ExperienceI had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!
BARBARA G | Overall ExperienceI have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.
GAIL Q | Overall ExperienceGood facility. Well maintained.
Scott C | Overall ExperienceJimmy was very helpful in the storage facility. Thanks Jimmy.
lisa c | Overall ExperienceI would recommend this facility to anyone.
SUSAN L | Overall ExperienceThe staff was extremely helpful and nice. Would use again because the staff was so wonderdul
KYLE S | Overall ExperienceStaff very courteous and very helpful. I will return with my business.
Tina S | Overall ExperienceGreat experience.
erin t | Overall Experience