Customer Reviews for U-Haul Moving & Storage of O'Fallon

3,612 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Marcia H. 
Rating:
3.0

they gave me a wrong trailer. called later when i was late to pick up the trailer. i had already picked up the trailer. they double booked my reservation. i told them that. they said they were sorry for the mistake. they then called me on sunday morning to ask if i was going to return the trailer today. i needed a trailer with a ramp. they were aware of that. they new i was hauling a riding mower but gave me one that had a tailgate not a ramp.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Awesome customer service and fantastic truck and trailer!

patty C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

joseph c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendell P. 
Rating:
5.0

Easy, fast and efficient!

Jamie S. 
Rating:
5.0

Employee at front desk was very helpful, even when I asked general questions about a possible new rental. She even called a different store and asked them to update a reservation I had with the different store.

Scott E. 
Rating:
5.0

Great service. Appreciate what you do!

Sharon I. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

I rented a 15' moving van today and I was very pleased with the staff and the vehicle. Staff members were courteous and professional. The vehicle was clean, fueled and ready to go. I would definitely recommend renting from this particular U-Haul location to anyone in need of moving. 5-☆☆☆☆☆

Michael K. 
Rating:
1.0

I reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.

ASHLY M.  |  First Impressions 
Rating:
5.0

Incredibly friendly and professional staff.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

UBER R. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Great people

tom H. 
Rating:
4.0

Customer did not leave a comment.

Jeevanreddy V. 
Rating:
5.0

We are moving and I have been in this location multiple times over the past month. Each time, the employees have been extremely helpful and courteous!

Terri S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Reginald S. 
Rating:
5.0

Customer did not leave a comment.

Reginald S. 
Rating:
5.0

Better and clear instructions are needed for after-hours drop offs.

Donn H. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The equipment was clean and customer service at the location was excellent. However, the uhaul was very stinky, funky, smelt like dirt or dirty pet.

Kayode A. 
Rating:
5.0

Customer did not leave a comment.

Terrance G. 
Rating:
5.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

If being a return customer it seems like you're info would b on file and and processing would b quicker

mike G. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
4.0

I think it's fine you have a closing time but it should be for rentals, etc, not returns. I think if you bring back a truck, trailer, etc anytime before closing time, even a minute or two before, you should stay to check in that equipment.

Kurt T. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Amazed with the drop-off experience. It was raining. They had a drive-thru tent set up in the parking lot. Two employees were on us right as we pulled up. One unhitched then trailer, and the other checked us in on his hand-held device. The whole thing took 5 minutes. Very impressed!

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Eli E. 
Rating:
5.0

Everything was perfect.

Michael O. 
Rating:
5.0

Very professional and friendly staff!!!!

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Ramiro S. 
Rating:
5.0

You need bigger lot when I pick trailer up I had ever one blocked from leaving and coming in but it all worked out fine

Ross S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

LASHELL G. 
Rating:
5.0

Customer did not leave a comment.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

The drive through drop-off was difficult to negotiate. I got blocked in and had to wait for the customer behind me to move out of the way so I could exit.

Stoy H. 
Rating:
5.0

The rental process was effortless. Would rent from there again if I have the need gor a truck. The only concern I have is the truck smelled of cigarettes (yuck). Maybe some febreeze before and aftee rentals!

Steven O. 
Rating:
5.0

Customer did not leave a comment.

mohan S. 
Rating:
5.0

Very excellent experience!

Michael S. 
Rating:
5.0

Knowledgeable and efficient. No hassles.

Bruce B. 
Rating:
5.0

After I read it this U-Haul vehicle I explain to the representative that I would be back tonight to pick it up I had to come back with Someone to drive my vehicle no problem but when I got back every vehicle in the city it seemed like was in the parking lot which was only an issue because they had the U-Haul I need it for the next morning blocked in I did finally get the vehicle out for quite sure luck and probably a miracle better communication between Uhaul representatives would be appreciated

TODD E. 
Rating:
5.0

Great service (as usual)

John R. 
Rating:
5.0

Customer did not leave a comment.

Tim N. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Sheri S. 
Rating:
4.0

INSIDE of Cargo Van windshield was filthy. Hard to see out of in bright sunlight.

RANDY G. 
Rating:
4.0

I think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommend

Jessica B.  |  Overall Experience 
Rating:
5.0

Never had a problem. Facility clean friendly staff would suggest to anyone.

WES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Everything was great for me

Stefan M. 
Rating:
5.0

My only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.

denise m.  |  Overall Experience 
Rating:
4.0

More people helping at the register. Only one person for awhile and waited long

Kyle S. 
Rating:
5.0

Did not receive contract or receipt via email. Other than that everything was great. Really like the late vehicle drop off.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

steven L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
5.0

The works were so nice, helpful and friendly! Very enjoyable experience with this location

Brian C. 
Rating:
5.0

Was very professional. Would recommend them.

Christopher G. 
Rating:
3.0

Again, no previous experience to compare with, however, the staff meet us at the truck as soon as we stepped out of the vehicle. He talked us through hos inspection and return process. He was friendly and clearly explained everything to us. It was a very pleasant experience.

Debra A. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrica E.  |  First Impressions 
Rating:
5.0

I don't think there's a need for improvement. Employees were very helpful and the truck was nice and clean.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Jilton A. 
Rating:
5.0

Customer did not leave a comment.

Shijie L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
1.0

Dylan was extremely rude. He threatened me 4x. He would not do a walk around w/ me. The party who dropped me off, who had no interaction w/ him asked me later, “what was that guy's issue? He just glared at you.” Mr. Niffen, on the other hand, was extremely helpful and polite. Mr. Niffen also asked what Dylan's problem was?

Jeanne R. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Better tag system. I accidentally had the tag on the dolly fall off after one of my pieces of furniture knocked into it so ended up paying for it even though I didn't use it

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Everything was in good working order. Transaction was super fast and super smooth thanks to your technology. Thank you U-Haul

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Nothing

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Make it possible for the customer to pay with cash because there are people that do not have a major credit card

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

Nyssa B. 
Rating:
5.0

Great product, great staff. Highly recommended!!

Matthew K. 
Rating:
5.0

Pick up and drop off went smoothly and without issues.

Teresa M. 
Rating:
5.0

Customer service was awesome from the time I reserved my trailer, to when I picked it up & to drop it off. All three gentlemen were awesome! And, of course the trailer for formed as it should. Was a smooth move! Thx to all!

Gary E. 
Rating:
5.0

Matt and Kayla were wonderful to work with.

Jessica G. 
Rating:
5.0

Staff was very friendly and helpful. I like the lifetime warranty on the hitches

Michael M. 
Rating:
3.0

I dropped off my trailer timely. The next morning I received a call at 7:30am from the U-Haul office asking me when I was going to drop off the trailer. I explained the lady on the phone that I already returned the equipment. Half an hour later she called back ask me to describe the folks took the trailer off my truck. I did my best and didn't hear back again. I know we all make mistakes but you need to have a better process for returning equipment so you can keep track of it.

Tufan Z. 
Rating:
5.0

Customer did not leave a comment.

George E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashon R.  |  First Impressions 
Rating:
5.0

Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!

Jo H.  |  First Impressions 
Rating:
5.0

Always needed, the team at this store is very helpful!

JOSE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kay J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  First Impressions 
Rating:
5.0

The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.

Rich T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  Overall Experience 
Rating:
5.0

I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.

ARTHUR M.  |  First Impressions 
Rating:
5.0

I was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.

Ted H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H.  |  First Impressions 
Rating:
5.0

The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!

Vannah P.  |  First Impressions 
Rating:
5.0

Everyone was wonderful

Carol D.  |  First Impressions 
Rating:
5.0

The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.

jay g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benjamin G.  |  First Impressions 
Rating:
5.0

I wish it would have been 24 hrs accessible.

Pratap Z.  |  Overall Experience 
Rating:
5.0

Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.

Jeanne Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
5.0

Would recommend them to anyone

Leslie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich T.  |  First Impressions 
Rating:
5.0

Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.

Kimberly B.  |  First Impressions 
Rating:
5.0

The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.

REBECCA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHANDA A.  |  Overall Experience 
Rating:
5.0

Staff and facilities were great would highly recommend.

CHRIS D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  Overall Experience 
Rating:
5.0

It was the very best of all the storage units we have used over the past 12 years.thanks.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Staff was fantastic.

David B.  |  Overall Experience 
Rating:
3.0

When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit

EUGENE B.  |  First Impressions 
Rating:
5.0

Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!

BENITO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Broderick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kateri K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
3.0

Rude manager. Threatening and very unprofessional

Lanora E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN B.  |  Overall Experience 
Rating:
5.0

The staff at this location was always helpful and professional above and beyond my expectations.

BARRY M.  |  Overall Experience 
Rating:
5.0

Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.

Rita R.  |  Overall Experience 
Rating:
5.0

Love you !

Carole S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa B.  |  First Impressions 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard W.  |  First Impressions 
Rating:
5.0

The staff was awsome. Very polite and friendly. That it self goes a long way with me.

Joseph S.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience at this UHaul!

cindy m.  |  Overall Experience 
Rating:
5.0

UHaul at H K has been a great experience. I give them a 10 and I never do that!

cindy m.  |  First Impressions 
Rating:
5.0

Everything was great.

Jeffrey L.  |  Overall Experience 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEANETTE D.  |  Overall Experience 
Rating:
5.0

Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.

Wanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary V.  |