Customer did not leave a comment.Charles M.
Customer Reviews for U-Haul Moving & Storage of O'Fallon
O'Fallon, MO 63366
(@ Laura Hill Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Broderick D. | Overall Experience
My experience was fine, keep up the good work with customer interactionCharles O.
Very pleasant experience.David B.
Customer did not leave a comment.Diane E.
Customer did not leave a comment.Debra I. | Overall Experience
the answer to the question is equipment well maintained could not be checked. The trailer had mismatched tires on one side and could not get information of when the last time the railers bearings were serviced.Philip A.
Customer did not leave a comment.CHRISTOPHER W.
The on line pickup part of the process was cumbersome. Accessing the site was difficult, the instructions and link provided by email communications did not work. Had to go to general website to find path to pick up vehicle. Very frustrating. This portion of the customer experience was bad enough it gives me pause to select a different truck provider next time.Timothy F.
Nothing! One employee helped me find the truck and the other helped me fix all the issues with my app!! They were so great! The price was high , I spent 350$ when it's advertised as 19.95$ that sucks, but other than that I would do it over And overHollie C.
Customer did not leave a comment.JoAnn M.
Awesome staff.Michael W.
Customer did not leave a comment.IAN G.
Customer did not leave a comment.Neil H.
Customer did not leave a comment.William T.
Customer did not leave a comment.alfredo N.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.alfredo N.
When I was getting gas at the end, the needle wouldn't move while I was filling it. After putting more that was needed, because the needle then jumped up to double the amount, I was told when I returned the truck and told them about they told me too bad and there was nothing they could do for me. I guess the next time I will rent from somewhere else.Jason S.
Customer did not leave a comment.Alaga T.
Customer did not leave a comment.Gregory T.
Customer did not leave a comment.Kateri K. | First Impressions
General Manager was very helpful and kind.Charles E.
Customer did not leave a comment.James H.
Customer did not leave a comment.Donald P.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.JEFFREY F.
We had two different rentals to finish our move.Our experience was excellent both times. Thank you!David M.
We were able to quickly return the truck even though there was a line of trucks to return. The personnel were nice. They offered us a refund on the missing equipment.Nicholas B.
Customer did not leave a comment.Anne Z.
Customer did not leave a comment.jessica C.
Customer did not leave a comment.Joseph B. | First Impressions
Nothing to improve upon.Steven C.
Great job! Compliment - I tried to rent a trailer from a couple of other dealers that were closer to me but they would not answer their phone. This location is excellent!Michael A.
Easy, fast, efficient, friendly..Mary K.
Rude manager. Threatening and very unprofessionalLanora E. | Overall Experience
Customer did not leave a comment.MEGAN B. | Overall Experience
Customer did not leave a comment.Mark C.
The staff at this location was always helpful and professional above and beyond my expectations.BARRY M. | Overall Experience
Passenger seat had a cigarrett burn hole in it and was not noted on vehicle report. Also the rental cost agreement was not even close.Thomas L.
Everyone is always happy there.Lori W.
Communication. Showed up for my appointment only to find out that the part was not in stock. Never received a call. Told I would get a call when it came in. I called 6 weeks later to check on it. It was in (once again, never received any sort of communication). When I told the manager of my issues, he complained that he told some one to call me. Never even apologized. Very unprofessional. The install itself was very quick, but the customer service is very poor.William R.
Trailer was good, service was good. No waiting when picking up or droppinh offChristopher J.
Great customer service on pickup and drop-off. Whole process was efficient, easy and fast.Darin D.
Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.Rita R. | Overall Experience
Nothing I can think of.Kenneth M.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.Marcos G.
Customer did not leave a comment.Alexander J.
Nothing, all was perfectPaul S.
Newer model trucks would be nice. Recent one way from Indy, the truck was low miles and modern. This latest truck made it, but was well wornâ€¦ 143k, I think.JAMES B.
Very unhappy with the way uhaul treated usJodi C.
Love you !Carole S. | Overall Experience
Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!Lisa B. | First Impressions
Customer did not leave a comment.Charles K.
Customer did not leave a comment.Zenon A.
Customer did not leave a comment.Jack R.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Stephanie M.
Very efficient and easy drop off experience.JANE S.
Excellent service and smooth process. Everyone we dealt with was super friendly. Great experience.Brigitte K.
Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.Richard W. | First Impressions
Customer did not leave a comment.DEBRA C.
The staff was awsome. Very polite and friendly. That it self goes a long way with me.Joseph S. | Overall Experience
Your company is making major markup and profit of of milage and should be slightly more considerate to these hard working poverty stricken customers! Think about other financial means! In doing something as small as reducing mileage to 0.50 cent you could make complicated and stressful things way more bearable!!! I know for a fact I would have extended my purchase and completed my task. But could not afford the millage and ended up dropping a brass and glass table and scratching my Buick in the process.Riyen J.
Customer did not leave a comment.Timothy B.
The truck I reserved was not returned by another customer on the agreed upon date. I had to rent a smaller truck which caused me to make 2 trips instead of 1. However, the 2 gentlemen working on the morning of my pickup were very polite and offered a discount on my rental for the inconvenience. All of their customer interactions were good.Michael C.
Customer did not leave a comment.Michelle H.
We were in situation where we had to have a truck and your man worked with us.Robert P.
I had a wonderful experience at this UHaul!cindy m. | Overall Experience
UHaul at H K has been a great experience. I give them a 10 and I never do that!cindy m. | First Impressions
Customer did not leave a comment.Dan B.
Customer did not leave a comment.Paula B.
Customer did not leave a comment.Mark D.
The staff were very helpful and courteous.Mark G.
The agent at the O'Fallon, MO location was excellent. The best U-Haul representative I've ever dealt with. He handled my questions and got us set up with everything we needed. Excellent service!!Robert S.
Location is clean, easy to get to and run by nice guys. Pay them more to keep them there :)Shawn M.
The level of professionalism from the employees as well as the GM is unacceptable. I had an issue with the piece of equipment, which they acknowledged was their fault but they did nothing to make it right. I will never rent from this location again. If possible, I I will never rent from uHaul again.Garrett J.
Customer did not leave a comment.Jeremy B.
The employees are very very friendly and helpful with all my needsAdina B.
Customer did not leave a comment.David S.
Customer did not leave a comment.Stephen D.
The experience at pickup and dropoff were perfect.Paul M.
Everything was great.Jeffrey L. | Overall Experience
Customer did not leave a comment.John G.
Customer did not leave a comment.Carla S.
The staff was the best ever! Everyone was nice and treated me with respect. I'm definitely using this store again. Thank you, Bill PWilliam P.
Customer did not leave a comment.GREGORY D.
No suggestions. Employees were courteous and efficient!SUSAN S.
I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.Jessica B. | First Impressions
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Pamela T.
Customer did not leave a comment.Paula W.
Customer did not leave a comment.Kyle B.
Customer did not leave a comment.JEANETTE D. | Overall Experience
Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.Wanda S. | Overall Experience
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.Dave L.
Customer did not leave a comment.Thomas S.
Have your equipment there that you promise people!!! And when you call to speak with the manager you should not be told that he will be rude to you so she will tell you nicely.Betty S.
Customer did not leave a comment.Lonnie P.
Customer did not leave a comment.Dustin G.
Great customer service over the phone by Matthew & in store rep Dylan very polite! They showed that is what â€œCustomer Serviceâ€ is.Christine A.
Could not get the two wheel dolly lose from the wall of the truck, the threads on the wingnut holding it to the wall where damaged.Alan H.
Customer did not leave a comment.Philip E. | Overall Experience
Customer did not leave a comment.Gary W.
The staff were very helpful and courteous. Got me in and out quickly with friendly service.Steven S.
have rented motorcycle trailers there multiple times, never a problem, no complaints. new staff there this last visit. friendly and approachable.Ernest P.
Customer did not leave a comment.Mary S. | First Impressions
Customer did not leave a comment.TERRY C.
The return process after hours could be improved by not requiring share my location to be enabledLaura B.
Customer did not leave a comment.Sherrie B.
Customer did not leave a comment.Angie E. | Overall Experience
Trailer worked out perfectly!Michael P.
Customer did not leave a comment.Matthew B. | First Impressions
There always wry helpful thank you for great seviceDavid B.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.Karlie A.
Customer did not leave a comment.JONATHAN L.
They told us at checkout since we hadn't filled up at that gas station. Which I was unaware of but didn't do much reading so my bad. But they guy told us it would be like 9 dollars from where the tank was showing and then they charged an additional 24 dollars a little more than the 9 we were told to expect.CORY G.
I almost always have a great experience at this locationDaniel L.
Customer did not leave a comment.Reginald W. | Overall Experience
Customer did not leave a comment.denise m. | First Impressions
Customer did not leave a comment.Tracey B. | Overall Experience
Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.JEREMY B. | Overall Experience
Customer did not leave a comment.Barry B. | Overall Experience
Customer did not leave a comment.Wanda S. | First Impressions
Customer did not leave a comment.Vincent J. | First Impressions
Customer did not leave a comment.Dan K. | Overall Experience
Customer did not leave a comment.Betty N. | Overall Experience
Customer did not leave a comment.Brandon B. | First Impressions
Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!JAMES B. | Online Move In
Customer did not leave a comment.David T. | First Impressions
Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!JAMES B. | First Impressions
Customer did not leave a comment.Patricia R. | First Impressions
Customer did not leave a comment.Tabitha R. | Online Move In
Customer did not leave a comment.Zachary V. | Online Move In
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.mark r. | Overall Experience
Customer did not leave a comment.Ryan S. | Overall Experience
Customer did not leave a comment.George T. | First Impressions
Customer did not leave a comment.Steve M. | Overall Experience
Even with the computer system down, staff was friendly & I was able to move in.Marcia D. | First Impressions
Great facility and staff.TOM B. | Overall Experience
Everyone was very helpful & pleasant!! Thank youTerri N. | Overall Experience
Your customer service rep was very helpful and he answered all of questionSteve M. | First Impressions
Customer did not leave a comment.KARL G. | Overall Experience
Customer did not leave a comment.Ellie C. | Online Move In
Customer did not leave a comment.Melissa T. | First Impressions
Quick and easy to set up, and the turn in process the same! Will use again if the need arises.Ed E. | Overall Experience
Customer did not leave a comment.Lindsey G. | First Impressions
Loved everything about this storeTina H. | Overall Experience
Customer did not leave a comment.Justina H. | Online Move In
Quick and easy set up and check in. Answered my questions and very helpful in general.Ed E. | First Impressions
Customer did not leave a comment.greg p. | First Impressions
When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .LINDA R. | First Impressions
Customer did not leave a comment.KEVIN R. | First Impressions
Service and facilities at this location are outstanding. Would highly recommend it to others.Michael P. | Overall Experience
Customer did not leave a comment.Patrick V. | Online Move In
Very friendly & professional staff.JIM S. | Overall Experience
My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experienceMark S. | Overall Experience
Customer did not leave a comment.ROBERT C. | Overall Experience
The staff at this facility was so nice! Great experience.LINDA B. | Overall Experience
Customer did not leave a comment.Donna B. | Overall Experience
Excellent service!! Love the workers!!! Joe is amazing!!!!Rebecka p. | Overall Experience
This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.Vicky M. | Overall Experience
We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.Bob M. | Overall Experience
Customer did not leave a comment.JACKIE N. | Overall Experience
The elevator is always out of commission and Hallway lights were not onSandra L. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.STEVEN G. | Overall Experience
Customer did not leave a comment.Chartrice L. | First Impressions
Customer did not leave a comment.Lisa G. | First Impressions
Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.Heidi H. | First Impressions
Customer did not leave a comment.ASIESHA H. | Overall Experience
Customer did not leave a comment.Nyssa B. | First Impressions
Great customer experience Thank youaimee t. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.ANNA MAE H. | First Impressions
Very friendly staff in a very clean facility.STEVEN G. | First Impressions
Customer did not leave a comment.Vijay S. | First Impressions
Great staff always willing to help. Creativecraig h. | First Impressions
If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!Donna B. | First Impressions
Knowledgeable and friendly employees; clean unit; very pleasedBob M. | First Impressions
Very helpful!Betty N. | First Impressions
Great customer service, easy to use systemshaun r. | First Impressions
Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.Paul M. | First Impressions
This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteousJIM S. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!