Customer Reviews for U-Haul Moving & Storage of O'Fallon

3,217 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Mr. Kaminiski was very helpful and understanding. Thank you very much.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Samantha E. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
3.0

Check out app doesn't work. Was supposed to get a callback from a mgr about getting a free month for my storage unit since I got one and also rented a local truck. Didn't like the fact that I couldn't drop off truck in Overland coming from St Peters.

Rhonda T. 
Rating:
3.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

No room for improvement!

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

Customer did not leave a comment.

Tiffanie K. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

diana M.  |  Overall Experience 
Rating:
5.0

Great Service !!! Fantastic crew.

Alexander S. 
Rating:
5.0

Offer Senior, AAA or some type of discounts or coupons.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Noralee E. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ROSHANDA A.  |  Overall Experience 
Rating:
5.0

Staff and facilities were great would highly recommend.

CHRIS D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey I. 
Rating:
5.0

Pepper was very friendly and did a great job!

Kelly A. 
Rating:
5.0

Fast and courteous.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

They were awesome

Wendy M. 
Rating:
2.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  Overall Experience 
Rating:
5.0

It was the very best of all the storage units we have used over the past 12 years.thanks.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Shanika R. 
Rating:
5.0

Customer did not leave a comment.

TYRONE D. 
Rating:
5.0

The workers were extremely helpful. They hooked up the trailer to my truck. All I had to do was back it up to the trailer! Thanks!

Patrick M. 
Rating:
5.0

Staff was fantastic.

David B.  |  Overall Experience 
Rating:
5.0

I love this store I rent trucks all the time by far the team of guys in this store is outstanding thank you for great service

Jewell K. 
Rating:
5.0

Staff was great. A++ experience

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Easy drop off process

Vicki K. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Erick K. 
Rating:
3.0

When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit

EUGENE B.  |  First Impressions 
Rating:
5.0

Great service, and excellent manager.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Eddie A. 
Rating:
4.0

The truck I rented had a mechanical issue so they quickly got another truck ready for me in a different size as I didn't want to go to another location and were easy to work with.

Kirstie E. 
Rating:
5.0

Customer did not leave a comment.

dennis M. 
Rating:
5.0

U Haul app really sucked. It took almost 30 mins to pickup the truck and we could only complete the checkout of truck at 4:05 due to all the issues with the app.

Natarajan K. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

A ll good and fast...

Teresa S. 
Rating:
5.0

Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!

BENITO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zhihuan G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Some lights, including right turn and brake lights, were non-functional after a few hours. But overall experience was very good. The trailer was clean.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Zbigniew K. 
Rating:
5.0

Great service.

Priscilla H. 
Rating:
5.0

The trailer had to be swept out. Also a trailer tire hd to be changed before we could leave. Not enough miles allowed to do the move and get the truck returned. Branson is a large area.

Robert C. 
Rating:
2.0

Air up the tires before a customer checks a vehicle out for a 700 mile trip! They had less than 65 pounds of pressure in them and they're supposed to have 80!

Christopher C. 
Rating:
5.0

Not a thing

roberta B. 
Rating:
4.0

I rented a trailer car hauler. The tongue Jack was so rusted you could barely turn it. Other than that the trailer was fine.

donald C. 
Rating:
5.0

N/a

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  First Impressions 
Rating:
5.0

everything was great, fast check in, hitched up and out, fast return , thanks

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
4.0

Customer did not leave a comment.

Janette S. 
Rating:
5.0

Great guy took my order, great guy checked me in after we were finished with truck…quick, easy which you need when you are moving!

Jennifer G. 
Rating:
5.0

Everything is great.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Broderick D.  |  Overall Experience 
Rating:
5.0

My experience was fine, keep up the good work with customer interaction

Charles O. 
Rating:
5.0

Very pleasant experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

Diane E. 
Rating:
5.0

Customer did not leave a comment.

Debra I.  |  Overall Experience 
Rating:
5.0

the answer to the question is equipment well maintained could not be checked. The trailer had mismatched tires on one side and could not get information of when the last time the railers bearings were serviced.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

The on line pickup part of the process was cumbersome. Accessing the site was difficult, the instructions and link provided by email communications did not work. Had to go to general website to find path to pick up vehicle. Very frustrating. This portion of the customer experience was bad enough it gives me pause to select a different truck provider next time.

Timothy F. 
Rating:
5.0

Nothing! One employee helped me find the truck and the other helped me fix all the issues with my app!! They were so great! The price was high , I spent 350$ when it's advertised as 19.95$ that sucks, but other than that I would do it over And over

Hollie C. 
Rating:
5.0

Customer did not leave a comment.

JoAnn M. 
Rating:
5.0

Awesome staff.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
3.0

When I was getting gas at the end, the needle wouldn't move while I was filling it. After putting more that was needed, because the needle then jumped up to double the amount, I was told when I returned the truck and told them about they told me too bad and there was nothing they could do for me. I guess the next time I will rent from somewhere else.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Alaga T. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Kateri K.  |  First Impressions 
Rating:
5.0

General Manager was very helpful and kind.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

N/A

Ulysses C. 
Rating:
5.0

We had two different rentals to finish our move.Our experience was excellent both times. Thank you!

David M. 
Rating:
4.0

We were able to quickly return the truck even though there was a line of trucks to return. The personnel were nice. They offered us a refund on the missing equipment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Anne Z. 
Rating:
5.0

Customer did not leave a comment.

jessica C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Nothing to improve upon.

Steven C. 
Rating:
5.0

Great job! Compliment - I tried to rent a trailer from a couple of other dealers that were closer to me but they would not answer their phone. This location is excellent!

Michael A. 
Rating:
5.0

Easy, fast, efficient, friendly..

Mary K. 
Rating:
3.0

Rude manager. Threatening and very unprofessional

Lanora E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff at this location was always helpful and professional above and beyond my expectations.

BARRY M.  |  Overall Experience 
Rating:
3.0

Passenger seat had a cigarrett burn hole in it and was not noted on vehicle report. Also the rental cost agreement was not even close.

Thomas L. 
Rating:
5.0

Everyone is always happy there.

Lori W. 
Rating:
1.0

Communication. Showed up for my appointment only to find out that the part was not in stock. Never received a call. Told I would get a call when it came in. I called 6 weeks later to check on it. It was in (once again, never received any sort of communication). When I told the manager of my issues, he complained that he told some one to call me. Never even apologized. Very unprofessional. The install itself was very quick, but the customer service is very poor.

William R. 
Rating:
5.0

Trailer was good, service was good. No waiting when picking up or droppinh off

Christopher J. 
Rating:
5.0

Great customer service on pickup and drop-off. Whole process was efficient, easy and fast.

Darin D. 
Rating:
5.0

Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.

Rita R.  |  Overall Experience 
Rating:
5.0

Nothing I can think of.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
5.0

Nothing, all was perfect

Paul S. 
Rating:
5.0

Newer model trucks would be nice. Recent one way from Indy, the truck was low miles and modern. This latest truck made it, but was well worn… 143k, I think.

JAMES B. 
Rating:
5.0

Love you !

Carole S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa B.  |  First Impressions 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard W.  |  First Impressions 
Rating:
5.0

The staff was awsome. Very polite and friendly. That it self goes a long way with me.

Joseph S.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience at this UHaul!

cindy m.  |  Overall Experience 
Rating:
5.0

UHaul at H K has been a great experience. I give them a 10 and I never do that!

cindy m.  |  First Impressions 
Rating:
5.0

Everything was great.

Jeffrey L.  |  Overall Experience 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEANETTE D.  |  Overall Experience 
Rating:
5.0

Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.

Wanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Even with the computer system down, staff was friendly & I was able to move in.

Marcia D.  |  First Impressions 
Rating:
5.0

Great facility and staff.

TOM B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & pleasant!! Thank you

Terri N.  |  Overall Experience 
Rating:
5.0

Your customer service rep was very helpful and he answered all of question

Steve M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lindsey G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

greg p.  |  First Impressions 
Rating:
1.0

When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .

LINDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nyssa B.  |  First Impressions 
Rating:
5.0

Great staff always willing to help. Creative

craig h.  |  First Impressions 
Rating:
5.0

Very helpful!

Betty N.  |  First Impressions 
Rating:
5.0

Great customer service, easy to use system

shaun r.  |  First Impressions 
Rating:
5.0

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Paul M.  |  First Impressions 
No reviews have been submitted for this location.

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