They left their lock on the trailer. When I got to my destination I had to figure out how to remove the lock. When I returned the trailer they didn't seem to even care that it left with their lock on.
MICHAEL BCustomer Reviews for U-Haul Moving & Storage Of Ogden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth as id hoped!
Cori NMake sure you give the ball size on the hitch.
STEPHEN DI was nervous about the whole process but it was quick, easy, and very friendly.
GARRIK TThey where real nice and polite. Uhauls new trailer pulled really good and was really easy to load and unload.
KERRY AFantastic service, helpful and efficient as heck, thank you!
BRITTANI BFrom the moment I walked in, everyone I interacted with acted like I was a burden and someone they didn’t want to deal with. The owner was upset that I showed up for a 6:45 rental pickup and got sassy with me. If you don’t like 6:45 pickups, then maybe the website shouldn’t allow reservations to be made for a 6:45 pickup?! Mind you, I even showed up early, mindful that the store closes at 7. Not my fault that all of the other employees were goofing off in the parking lot and didn’t help clear the line of customers waiting to pick up rentals. This is also the 2nd time I’ve been overcharged by this location. No matter how many times you speak to someone here or call and double check that a few extra minutes won’t be charged for, they still try to charge you the 2nd day. Or a $107 cleaning fee that directly contradicts the $25 cleaning fee listed on the equipment!
CHRISTINA HThe only thing I don’t like about U-Haul is when I book something in Brigham City and then U-Haul calls me the day before to tell me that it’s not available and I have to drive to Ogden (30 extra minutes) to get the trailer I rented. Has happened to me more than once and I know other people probably feel the exact same way.
SHAWN BFast and convenient
Willie WGreat experience with the owner and staff. Very helpful and I appreciate their attention to detail and attitude.
RANDY S | First ImpressionsThey are very friendly and very professional
NICHOLAS G | First ImpressionsVerry convenient. Employees were very accommodating and helpful
SHONNA S | Overall ExperienceWhen I rented I was told a lock would be in my unit but It was not so now I can't move my stuff in until morning because it's to late now
NICHOLAS J | First ImpressionsShort staffed and unable to answer questions. A few calls to the 800 line finally worked. I could say more but staff needs more training here if lots of turn over is the reason.
John RTodo esta bien muchas gracias
JORGE MThe employees were the most down to earth and friendly people. I felt like I was valued, even after I lost the key fob lol.
Heidi LThis location on Wall Ave. Was amazing! I never had to worry about the things I had in my unit.
stephanie g | Overall ExperienceCustomer service was excellent, very helpful staff.
KYLE PRafael was extremely helpful
Jose NThe staff at the Ogden location were not friendly. They charged me for items that I never had and refused to help. Every time I tried to call in to talk about the charges they would answer and hang up on me. Very unprofessional.
MISTY Hthank you
EMILIO RKeep training and reinforcing correct procedures with the new staff.
Craig KCustomer service is awful
Darlia SLoved my experience here! We had our home in a storage unit as we shopped for a new home in Ogden, it was easy to set up, easy to access and price was great! My only complaint was they forgot to tell me if you have an outside unit you have to check out an additional key to access. Once we knew that it was easy easy. Loved my experience!
Alexis S | Overall ExperienceThe reason we had to close out the unit was the cost kept going up by $10 every year. As the one who was paying for the unit instead of the account holder, I could not justify the cost on a teacher's salary.
brad e | Overall ExperiencePlace is very clean. The workers very helpful .
MARIA C | First ImpressionsI don't remember seeing anything on the web site about needing a 2" ball for towing. That would have been helpful. We could have brought the right size hitch and ball when we came it pick up.
BRIAN SAbsolutely the best place to keep your belongings. Never had any issues whatsoever. Snow, rain, didn't matter because it was inside and you could pull I to the building itself. Perfect I would say it was weird seeing people in there off of the streets. Not sure if theirnallowed to rent a storage and use it for whatever, but besides that it was great.
Louis N | Overall ExperienceAmazing customer service!! Friendly, efficient, incredibly knowledgeable and helpful. Best experience ever!!!
LISA AVery helpful and fast
BECKY PGreat nice staff was quick
BECKY PThanks to the efficient staff and manager At the Ogden UHaul storage facility , I was able to get the storage unit size that I had been searching for. The process of moving in was quick and easy. Thank you JC and Damien
REBECCA O | First ImpressionsThe customer service I received from JC., Damien and Rafael was amazing. They were all extremely helpful and professional. Based on my experiences with other U-Haul local storage facilities , would highly recommend using the Ogden storage facility.
Becky O | Overall ExperienceGood job! Great 12’ trailer. JM
JOHN MVery disorganized. Waited for over 50 minutes to be helped because they were trying to figure out how to refund someone they overcharged.
BURKE SGreat customer service, easy pick up and drop off.
DAVID LI had to sweep it out. There was trash and dirt inside trailer What really was not good is they changed the pickup location. I never received a text or phone call for this change. Your system showed that both a text and phone call eas attempted. Neither happened. Phone does not lie, it shows all calls and text. You system is messed up.
BYRON PN/A
RAEDEAN S | First ImpressionsThe truck had several mechanical issues; alignment, brakes, engine didn't shift gears I didn't receive the correct dolly and had to return to pick up the appliance dolly I didn't open the blankets at all, but the manager refused refunds, even though the truck was in poor condition and the dolly error
TERESA EGreat service, lots of options, easy access for loading
LARRY MA couple of Clearance/Marker lights were not operable but since I was only going to have the trailer only for a few hours it was agreed that I would take the trailer as was and they would fix them when the trailer was returned. But the first trailer issued did not meet the criteria that I reserved, I told them I needed a utility trailer with a ramp for my riding lawnmower and large rotortiller on it. The ramp didn't go all the way to the ground and there wasn't enough for both of them.
LARRY FWhy did UHaul start requiring information of another person? You already collected all my driver's license information, phone number, address, and credit card number. I will be buying my own trailer and no long use UHaul because of this. Is UHaul trying to turn into a data broker now? What bureaucratic minded person thought that was a good idea.
RYAN MPoor service and very poor communication Serria Kennedy is the regional supervisor and she is short tempered and snobby. We ask to meet with her and she left the property. JC Lockhart is another New GM and after repeated phone calls regarding a Customer Action File and a refund request we were again dismissed and promised phone calls went unreturned. UHAUL is knowingly releasing faulty trucks and unwilling to communicate or compensate this customer. The truck shut down on me 7 times and I was routed to two dealerships and and a roadside rescue shop as well as asked to wait over 3 hours for another roadside rescue. We are a Military Family and moving base to base and this poor treatment was only the half of the 4 day ordeal. Very disappointed to say!!!
RICHARD BYou guys were awesome and you saved my life at the last possible moment. Thank you so much for your service.
FRANKLIN WEvery time I need a car dolly or hauler, these guys have it. The gentleman who helped me was friendly and helpful.
STEVEN JVery smooth and quick transaction. Very helpful staff especially Sherleen
JOSEPH BThe truck was horrible!!!! Every time I stopped it would try to accelerate and I nearly rear-ended 2 cars. I should’ve gone to Penske like I had in the past. If I hadn’t been in an emergency situation I would have. I will never use U-Haul again
Scott CThe staff is very friendly and go out of their way to help out.
PAULA N | Overall ExperienceIve been going there since 2013 Stan and the current manager is excellent . Thank you
alicia o | Overall ExperienceHaving more staff available, would have been the only thing I would improve about the visit. Both gals were awesome though, and were handling their busy morning with a smile and great attitude! Got hooked up with the trailer, super smooth transaction all the way around! 5x8 trailer traveled really well 👍
SALLYANN CThe truck did not run very well. Power was lacking about half way into our 1000 mi trip
TIMOTHY NMichael H was very helpful. But the overall experience was not good. Was Left on hold for a long time. They didn't seem to care about our concerns about the rim on the truck. Overall I won't recommend or use uhaul on 32nd and wall. Bad experience
MELODIE H | Overall ExperienceThe uhaul truck rental center in the ogden utah location are running around like a chickens head cut off trying to help everyone in bits and pieces all not helping you completely in returning the uhaul truck rental right away. And they take forever to register the whole truck rental information into their computer system. They also don't really know how to use their computer system correctly to open up the cash register itself right away to get your cash money refund deposit back.
JOSE GTrying to make a payment was difficult using the website.
MARK L | Overall ExperienceI'm still waiting on 2 credits that should have been posted by now. One was for a trailer rental the other was for a ball hitch.
KYLE PMichael was a pleasure to work with.
Charlotte HCheck the trailer to ensure the customer before me had not left a pile of used blankets in the trailer. The trailer was not cleaned out and there was probably 10-15 used furniture blankets bunched up in a pile on the floor. Props to the girl that checked me out and took payment that did not charge me for the cleanup fee after I had explained what had occurred.
BRYAN WOnly issue I had was that sometimes the card that was used to get a secure access to unlocking the storage unit wouldn't work, and I would end up needing to have a staff's assistance to get that access without setting the security alarm off, lol! Other than that; my experience with using the storage unit went fine.
Tina S | Overall ExperienceI returned Uhaul, I wanted receipt. They said they would email it. I still have not seen it. And got confirmation that it shows that I returned it. Very frustrating
Joseph CFrom a former UX designer and school bus driver (me):: The staff was quick and very friendly. They gave good instructions and were helpful. The back of the trailer and the cabin were clean. What I WISH was better was 1)The side mirrors were dirty from a rain/dust shower and I had to find water to clean them myself. 2) The cabin smelled like cigarette smoke, and once I got to my destination and cleaned out my stuff, I found a used vape device under the driver's seat. 3) We spent 15 min trying to turn OFF the rear cabin light (9pm, Sat). I even shut my son inside with the door closed, and fiddled with the roller switch to the left of the steering wheel on the dashboard, but couldn't seem to turn it off. Because it was on the weekend, no one could tell us how this worked. I WORRIED that the light might drain the battery and the truck would not start by Monday (1 day later), but I finally reasoned that it must be on a timer or something. It didn't drain the battery, so it must have been on a timer, or just a very efficient LED light. Please provide better instructions on that light and how it works to save time and worry. Other than that, the ride was good from point A to B. Got the Job done. :-) If you like my review, like and subscribe... or a token discount on my next visit would be appreciated.
FELENI SThe drop off procedure is excellent! Everyone was friendly.
MICHAEL MQuick pickup of the trailer, they helped hook it up and verified everything was working.
ROBERT MFast easy n Friendly
MARCIA BNothing. Natasha was great. The utility trailer was just what I needed.
ZACHARY Rthe fuel guessing game. if the tank is full we return it full grr. that was bad
Amberlin NI returned after hours but was charged for an extra day.
MACHELLE BNatasha was very helpful and kind! She went above and beyond Thank you
PAULA LWell, a month ago I rented one and you guys charged me $150 fee, but I tried disagreeing with it. The manager never called me back well then I ran one on Friday and you guys gave me a U-Haul. What had a hard time starting like bad and it stunk like cat urine, and the handle to the window kept falling off You guys have gone downhill. The customer service sucks. Just not a good place to rent a U-Haul I will be giving you guys a bad rate.
TINA RIt was always clean and the staff was very helpful and friendly.
JOEY Y | Overall ExperienceThe raising of prices every couple of months is out of hand and it obviously shows the taking advantage of people is continually increasing along with price gouging from all entities across the country.
Steven F | Overall ExperienceAll was good, but my only complaint would be having to get a "blue key" every time I needed to get into my unit outside. The office hours were inconvenient for that. I'd recommended maybe doing a coded lock box or something to deal with the blue keys in the future. When I had the inside storage though, everything was great. The staff was always very friendly and helpful. I only left due to the blue key thing, but other than that, all was great.
Adam G | Overall ExperienceNatasha is amazing and was so helpful, we will always use uhaul whether it be for storage or moving equipment.
Crystal M | Overall ExperienceNone
wayne h | First ImpressionsThere is another person's unit on my account that I have been trying to remove for over 4-5 months now. On my app and on the website it shows the other unit #1277. This is not my unit and I've been to the manager 3-4 times and it's still there in my account. The unit I've had till now is 2407. Other then that I've had a very good experience with uhaul. I'm sad to go but I don't need it anymore.
Crystal S | Overall ExperienceThe only negative issues I had is that sometimes that side entrance (south) wouldn’t automatically open. Also, I would have appreciated a heads up that the unit had to be locked at all times, even for short durations while I was taking items to/from my car, or a UHaul employee would put a different lock on it (to prevent robbery). The staff at this location are very nice and helpful. This makes a huge difference because dealing with storage issues is far from enjoyable. Thank you!
IRA M | Overall ExperienceSi recomendaría ampliamente este lugar
Irma A | First ImpressionsEs un lugar amable te atienden bien y también son amigables
JUAN O | First ImpressionsI felt very secure leaving my car there. Staff was always welcoming and efficient when answering questions. I'll return there.
tuesday p | Overall ExperienceThe staff there was not very helpful at all
Ernest Q | Online Move InU-Haul was a great place to store my things. I really liked that they were an indoor storage. I would use them again...
Sandy H | Overall ExperienceThe best uhaul in the state.
Jordan B | Overall ExperienceNatasha was very helpful
Machelle b | First ImpressionsFriendly staff.
Ben B | First ImpressionsToo many homeless people in and out, wondering around. Made me very uncomfortable. Trash bins were always over flowing, broken glass by the bins, entryway and parking spots, all the time. You allowed some stranger to cut off my lock, thinking it was his unit. You allow the homeless inside to hangout in the ac or heated building to seek refuge and you allow them to work on their bicycles inside as well. God only knows what the customer bathrooms look like! Just not safe!!! On top of all that, you kept raising my storage rent. Not worth it!
Sarah B | Overall ExperienceThe prices just went up way too much when I got it it was 54 something and when I took and ended it it was over 70 bucks so the prices were too much everything else was good
ROSHELLE K | Overall ExperienceNatasha, everything was just perfect. You have a impressive operation with a helpful and friendly staff
ROGER W | First ImpressionsThe bathrooms were super gross, otherwise everything was great!
Keely M | Overall ExperienceNatasha was super helpful and understanding, she went above and beyond to make my experience a great one. Thanks again Natasha !!
JODY E | Overall ExperienceGreat place for your storage needs
MISTY S | Overall Experiencestorage was in my name and you let another person close my account without my knowledge. i showed up one day unit was empty and had a tag on it saying it was a available to rent. you let someone by the name of Holly Carter take all the items out to move to her own storage taking all items including mine. i have no more to say until legal rep gets involved. Thank You
KEVIN A | Overall ExperienceWorst customer service in the world. I will never ever deal with U-Haul ever again
David W | Online Move InI booked a storage unit through the U Haul app about a week before we moved. Once we got to our new apartment and were ready to put some items into storage we went to the U Haul facility. Unfortunately the unit I had booked was not available even though I had reserved it over a week in advance and had confirmation of the order. My only options were units that were much smaller, or a larger unit that is inside and much more expensive. That’s pretty frustrating.
CALEB S | First ImpressionsThe employees have no clue what they're doing. One time I paid my bill and she told me that there was not a late payment lock on my Unit when there clearly was. The bad thing is there were 3 veteran employees that acknowledged this misinformation being administered to me and chose not to correct the employee on what anyone knows that rents storage at U-Haul. If your late. You don't have access to your storage. Needless to say a former employee on his last day, stayed and let me into my unit. Which is the only reason I give 3 stars. Your employees are rude and act put out when asked for help. Horrible Customer Service. Needs some work. Thanks for your time.
Terry L | First ImpressionsIt was run by good staff but the upper management treated their employees poorly and unprofessional. The storages were well maintained by Rossi ,Teressa and myself .But the homeless people make things worst and customers not want to rent here because they don’t feel safe leaving their belongings here .
Raquel T | Overall ExperienceJohn was amazing. He was very patient, answered all my questions and also educated me on the size I would need as well as the lock out rules for locks and keys. I couldn’t have asked for a better experience.
taylor B | First ImpressionsHope my account will get credited for the second charge
GRANT P | First ImpressionsI have no problem the staff were friendly
Pauline W | Overall ExperienceStaff was not nice.... the key to the truth did not work... we called them to tell the what happened and they started laughing at me.. just not nice at all
Cynthia R | First ImpressionsThe bathrooms weren't suitable
Nate T | First ImpressionsI have used U Haul multiple time over the last several years. I believe U Haul is a very trusted and quality based service.
SHONNA S | First ImpressionsNatasha has been very helpful. Most of the staff is friendly but I noticed that there doesn’t always seem to be enough staff.
Michelle W | Overall ExperienceI would like to thank the new lady’s and members of U-Haul they have definitely improved the customer service experience there
Stevie G | Overall ExperienceVery pleased with how they would see me coming and hand me the blue key. Lol!! I got to know the employees very well, I appreciate their kindness and top of the line service.
HERMAN A | Overall ExperienceEmily was wonderful!
Michelle R | First ImpressionsThank you so much for working with me I can never express how much it meant to me
Bobbieann A | Overall ExperiencePrices became outrageous as the years went on making it not worth the money.
Christopher C | Overall ExperienceThank you
Monica C | First ImpressionsEverything was great except they seemed to be severely short staffed
MICHAEL J | Overall ExperienceThe store and the employees are great, but the app needs work. It hasn't worked for a year now, and I want to be able to make my payments on the app. It's annoying to have to go to the website to make a payment.
Crystal S | Online Move InTimely check in for reservation, answered all questions, and very friendly and helpful
Chelsea H | First ImpressionsTo many price raise.
Glen W | Overall ExperienceNo complaints
BLAKE S | Overall ExperienceI would not refer this to a friend due to the fact customer service was so un Reliant and we were overcharged for a U-Haul rental. I’ve rented U-Haul in the past never been charged or treated the way we were last time.
Jennifer C | Overall ExperienceTanya was awesome and super duper helpful! She made it a pleasant move-in experience and I would recommend you guys to anybody because of that. Thank you.
Jayden K | First ImpressionsI'm missing a 4 wheel dolly and u- haul raised the price I was told I would be paying via contact. Then I got an email saying they were raising the price again so I took my stuff out of storage and that is when I noticed the missing dolly. I won't be using the storage feature again.
Sean A | Overall ExperienceHeather was exceptionally friendly and helpful
michael p | Overall ExperienceMichael Heslington is worth his weight in Integrity, Customer Service and overall Management of business and return business to Uhaul... I am recommending the Ogden facility to everyone I encounter needing storage or moving implements... No complaints... Thomas G Justet
THOMAS J | Overall ExperienceHeather is very helpful and she has a great disposition and helps with the process
Sharon V | Online Move InWe had reserved a spot for a travel trailer at the Clearfield Utah location using the app/online only to learn when we went in to pay that they were in the process of tearing down the covered trailer parking to make room for more storage units, I believe I heard them say. The app/online reservation system was not updated to reflect that. We were very apologetically referred by the Clearfield location general manager, after calling ahead, to go talk to the Ogden location general manager with the understanding that they only had an uncovered parking spot temporarily until a covered spot opened up. The self-important “gentleman“‘ manning the counter/computer without referring us to his general manager very rudely informed us that: there was no spot available, had informed his general manger that there was no spot available, our only recourse was to call the Ogden location every week until a spot opened up, and sent us on our way to look elsewhere. Looking on their location map in the app and on google earth there are three RV parking spots next to the building. The next morning the general manager of the Ogden location called to let us know that a covered spot had indeed opened up and asked if we would like to take it, we happily said that we’d like to take the spot. Turning a not very good situation into a very good one.
Richard O | First ImpressionsThe guy who checked me in literally lied and told me my reserved storage on the first floor was gone. But when I needed another storage unit as my truck had more than the other unit I had to rent to storage units and the guy lied told me there where no space available on ground level. Obviously was a lie. I am thankful I had my screenshots of my reservation.
Terry H | First ImpressionsShe was very efficient and helpful!
John B | First ImpressionsThank you. Love all of your employees
Dawn C | Overall ExperienceHrs of access not realistic for someone who has a small business
BLAKE G | First ImpressionsFriendly and great customer service Very satisfied
Ofelia M | First ImpressionsD was very helpful. Great service.
Joseph R | First ImpressionsExcellent excellent
Juan O | First ImpressionsOne of the older ladies with the glasses that works there needs people skills, she is not friendly or ever happy at all. She speaks to some of the employees really rudely. That is the only bad thing that I noticed from there.
rosie h | Overall ExperienceMade a reservation and was given the wrong unit upon arrival. Changed units and it was literally a 4x8 when I was told it was a 7x10. Called and cancelled my reservation and they said they would refund the month and did not. Had to jump through hoops to get money back. Frustrating.
William L | Online Move InYour staff was extremely helpful and stuck with me through a stressful situation and worked with to find the best solution. Thank you UHAUAL!!!
Holly S | First ImpressionsI did NOT like the fact of a female employee questioning me about if I am new there with U-Haul as a customer and what unit I'm renting. Does utah employees always have the concern of harassing each and every customer that enter and or exits the facility! Very rude ,other than that , everything else is great. Thanks
Michael G | First ImpressionsThe only issue with doing it online is they don’t credit my military status.
Mark F | Online Move InGood pricing
Richard P | Overall ExperienceEveryone is very nice and helpful. Until I did a settlement. In one day my fee went from 94 to 144 then 259 the next day. That is ridiculous uhaul is a huge company and don't have to tax people that hard. So I did a settlement. But they didn't say on w I did that I wasn't allowed in after hours. They would only unlock it while they were there.i wasn't allowed to use their garbage receptacles.as sonn as I signed the settlement papers I was treated like a criminal and that is not right I don't think I want anyone I know treated like that
Randi R | Overall ExperienceLove the free area, love the carts , like the lights and the inside part of it all
Terri V | First ImpressionsStorage rent kept getting raised and we could not afford this unit anymore. We found another unit somewhere else that was bigger and about $50 less per month.
LaVonne L | Overall ExperienceHighly recommended
Rick K | Overall ExperienceThey have always been great to me and I have used u- hall for all of my moves even from coast to coast thank you I-hall
Sarah C | First ImpressionsServed my needs well
Randall T | Overall ExperienceNo one answered the phone when I tried to reserve -- several times. Had to reserve through website which was confusing and customer UNfriendly, even for someone who is fairly computer savvy. check-in process was a hassle with everything having to be done digitally through smart phone. Didn't get my contract,(can't find where to print it out), received no receipt for payment, and can't get your customer service reps to answer my questions since they're not on location.
Brent H | First ImpressionsI like the security and the controlled climate.
Cathy R | First ImpressionsThe place has sketchy people in it alot of times but i guess that's the type of people storage units attract.
Eric O | Overall ExperienceEveryone was great on helping me with the U-Haul truck and the storage shed!
Jodie V | First ImpressionsReally good service
Gabriel N | Overall ExperienceDon’t text people asking for a review.
Matthew P | Overall ExperiencePrices were too high. They went up too often and most people that work there didn’t know what they were doing.
Benny G | Overall ExperienceI ordered a storage unit online, the facility did not have available the one I originally secured, but I took what was available. I really like the facility. However as life events happen, my usage of the facility was shorter than anticipated and the management was very understanding and helpful as I closed out my unit. I'm very thankful to them.
Mike C | Overall ExperienceThey were nice and friendly thank you
Donald P | Overall ExperienceI know staff can’t help the location, but it is in a sketchy part of town. Mike and his staff went above and beyond for me and my family truly terrific employees!
MARGARET C | Overall ExperienceFriendly helpful respectful
Douglas A | First ImpressionsThank you
Larry S | First ImpressionsInside buildings were clean, RV area needs to be swept where RV’s are stored. Lots of dirt and debris in most spaces. People are storing junk (old non-functioning RV, washer & dryer, and tires/rims) too.
Dirk B | First ImpressionsI was alright with the storage experience, just wish I could have had access after 10pm and that my card would've worked for the bathrooms, even though I had checked in, my code wasn't working, was frustrating. Luckily, the cleaning lady was there and let me in.
KELLY H | Overall ExperienceEverything is good thank you
Annette D | First ImpressionsI Reserved A Storage In Ogden And Even Though I’ve Only Rented A Storage Out Of The Clearfield Location. When I Reserved I Specifically Told The Lady I Didn’t Want Anything Up Stairs And She Said She Reserved Me A Ground Level Unit And When I Got There It Was Upstairs. The Worker Told Me There Was A Parking Garage By The Entrance To My Storage . When I Went Over There Big Wooden Boxes Were Stored In The Parking Space Where The Uhaul Would Fit Maintenance Told Me To Ask The People Up Front If Then Can Move It And The Guy At The Front Desk Said They Cant Move It Just Lift The Door And Cart Everything In So I Did In The Pouring Rain . It Was A Horrible Experience And It Felt Like The Employees Did Not Care At All , All Of My Boxes We’re Soaked And Still Had To Walk Them Up The Stairs .
TIA G | First ImpressionsLuis is a Fantastic employee - his attention to detail is A++. - He is definitely Management Material - The storage was great, clean and perfectly cool - Luis took the time and care to show me how to Swipe Log in - leave etc. Thank you Luis for helping me😁
Michelle M | Overall ExperienceJeffrey waited on me and he was so helpful and very nice and smart. He know his job. Glad he waited on me. Thank him again for me
Tina A | First ImpressionsStaff was very unfriendly. I rented for over 3 years, yet the girl that checked me out did not say anything nice or make me feel like a valued customer. That was also my experience when I checked in and when I occasionally went to the office. The staff seems to be very indifferent, bored, and cynical. The customer service was horrible and left me feeling I would never work with U-Haul again.
david m | Overall Experiencethanks for the service
Jenae B | Overall ExperienceI guess I should have brought this up the storage key broke off in thr lock before I even had a chance to use it I would like to know if I can get my money back on that.
Randi R | First ImpressionsThe roll up door on my unit # 1413 would never go all the way up unless someone was there to fix the roller with a screw driver. I complaned for three years and it never got fixed. I always had to have someone from the office there to open the door. We are moving so I won't have to put up with this anymore!!!! Not very good follow through from Management...
Kevin H | Overall ExperienceWell oiled machine. So many bad examples with Budget, I would never use anyone but U-Haul. Respectful & helpful employees that make you feel like they're not trying to take advantage, but suggest needful things...
Charles G | First ImpressionsThe staff was helpful and knowledgeable. The security features are great and the facility is clean. The carts available for customer use were a perfect help in moving everything into my rented unit.
ROBERT D | First ImpressionsI am so thankful for how professional and also friendly every single person was during each step of my experience there. The manager communicated with me promptly if concerns arose and helped me from the beginning to get the kind of unit that would be best for me. The staff explained the best way to be able to recycle the boxes -- paper tape -- and made sure I knew I could return unused boxes with receipt. The space was clean, secure, spacious, easy to get to, including covered parking during wet months. What a blessing! This has been an immensely intense time of my life, and I needed to feel that my possessions were safe while I navigated through, and I felt more than safe. I felt cared for and supported, and I will always be thankful for how everyone treated me even though they could never guess how terrified I was. I wish the best for all of the folks who keep that UHaul center as wonderful as it is.
Claire H | Overall ExperienceWhile I was cleaning out my storage unit I was donating a few items and an employee comes riding in on little scooter and sees that I have a mattress on my cart (which I was not leaving because I had read the sign that said you do not allow mattresses to be donated) and yells “you can’t leave your mattress!” Instead of coming and talking to me she just kept riding by watching me as I was leaving the items I was donating just to make sure I didn’t leave the mattress. It would have been a lot easier and more professional to just come talk to me. My other complaint was the letter I got recently about the price increase. When I first started renting the unit the price was $50 and the main reason I stopped was the jump to $70 a month.
Clay O | Overall ExperienceThe GM Mike was great, friendly and understanding. The staff I dealt with today was just as amazing!
SCOTT S | First ImpressionsLax security measures (wide open exterior doors during daytime hours) and staffing shortages made for extremely long wait times. Interesting Ogden street crowd popping in the facility during daytime hours, too.
ANDREW B | First ImpressionsTonya was extremity helpful and hit the job done fast
BRYAN B | Overall ExperienceI had a great experience with the staff and facility.
rochelle g | Overall ExperienceF’ing awesome would totally use again
Aaron S | Overall ExperienceI could never get anyone on the phone.
Darlia S | Overall ExperienceTonya was wonderful to work with.
Jim H | Overall ExperienceWas very pleased 😄 Thank you!!!
Michael L | Overall Experienceit would be cool to kinda updated it with the uhual app to have a qr code or when signed in on the app the building will know that you are signed in and the sign in and sign out will know you are coming or going
Cameron A | Overall ExperienceCustomer service was amazing and very helpful!
David H | Online Move InAssociates were well trained, friendly and all the facility was kept neat and cleaned.
Irma G | Overall ExperienceWould be nice if you would give a pro rated refund for not keeping stuff there after only 4 days past the payment, but yall are greedy and just don't care.
Shane S | Overall ExperienceAll the staff was very helpful and very kind to me I had a couple of problems where I cannot find the key and I found the key finally and brought it back downstairs and they were very nice about that appreciate it the staff very much
julie t | First ImpressionsThe staff here are not helpful at all. Always rude. We thought one or two employees were just having a terrible day. However, it’s everyday and only two nice people and one of those quit. We have had friends in with us and they noticed this as well. We won’t do business here again. We will go to other storage rental places.
Jill B | Overall ExperienceGreat job, I would definitely recommend U-Haul in Ogden for all your moving/storage needs.
JEFF H | First ImpressionsVery very clean, secure, convenient. I am pleased with my experience and time utilizing this facility. Thank you. Very well ran team and facility. J
JOHN K | Overall ExperienceEverything was as expected. Staff was very friendly, professional and efficient. The warehouse was exceptionally clean!
DAVID M | Online Move InMove in delayed till the 29th.
Shari M | First ImpressionsYou have to get all the way through the processing only to find out that there was an issue from 2005 that they claim there was an unpaid amount owing. Yet uhaul rented to me in 2018 when I moved from Idaho to Utah with no issues. And then you claim that there was an issue when my sister in law went in to rent a uhaul. Your customer service needs a pick up. You had employees rolling their eyes when we were told that the back storage area was open yet when we pulled up the doors didn’t automatically open as it states on the wall
Jules L | Online Move InSierra, I was a faithful uhaul customer and left because of your poor attitude and the way you treat customers. I thought a company as big as uhaul would hold their managers to higher customer service standards but apparently not.
JODY B | Overall ExperienceStaff was rude and nobody ever answers the phone
Mariah G | Overall ExperienceThey helped me in a situation that could’ve been really bad for me but they went above And Beyond to accommodate and help me I appreciate it more than I can express thank you for your compassion
Ambrosia C | First ImpressionsThis Uhaul is a very clean, well-lit, and secured location. Sierra Romero. The onsite General Manager, has always been friendly and professional everyone we've been in there. Will definitely use this facility location again as the need arises.
Sandra W | Overall ExperienceI will return when I need storage again
Brandie D | Overall ExperienceMr. Romero was exceptionally helpful and friendly during the entire process! It was quick and painless, and really a breath of fresh air for us :)
Joe S | First ImpressionsManager is rude unfair shouldn't be a Manager Prejudice. She should be FIRED PERMANENTALLY. SHE IS A THIEF, LIAR AND STEALS FROM POOR FOLKS.
Anna d | Overall ExperienceI wish I could remember her name but the woman who helped us was so kind and knowledgeable. I appreciate the help. Thank you!
Staysha S | First ImpressionsI wanted a muli level storage and instead got a split entry which was located on the second floor and very hard to move items in. The wheeled carts were a nice and useful touch except there is not a way to take things up to the second floor on them....
Jodi W | Online Move InThis facility is not convenient for people who have a whole house to store. We had to get our heaviest items into the unit that was the furthest away!! It was a hassle!
DARCY M | Overall ExperienceEmployees were always very ready to lend a hand, no matter what was needed. And very polite and considerate. Facilities were ALWAYS very clean.
Cherie C | Overall ExperienceI did not know how this facility was set up prior to reserving storage units. It is an indoor facility where everything had to be put on carts and wheeled to your units from the moving truck. We had a 26 foot truck FULL of 27 years of our household items. While trying to cart not only small items but big heavy items we are having to move around other people doing the same thing. In the past, we have always been able to pull right up to our unit and unload directly from moving truck. Also, first thing that same morning I received an email that said one of our units were canceled, but no phone call. I had to call Uhaul two times in order to get answers. Apparently they did not have the size I reserved available and canceled it. I feel they could have called me as I was panicked since I had my entire house I needed to store. I WILL NOT be using this storage facility again.
DARCY M | First ImpressionsI’ve been renting here for years. The least you could’ve done was to prorate the final month. Renting a uhaul truck was a nightmare. Their customer service line is a joke.
Amy P | Overall ExperienceSomeone did some minor damage to my vehicle while stored there
MIKE R | Overall ExperienceI was not happy. I rented a truck and wanted to redeem my free month of storage that you get with a truck rental but the associate said that I had to get the truck from their location specifically in order to do that. I got the truck from somewhere local and expected to be able to have a free month of storage. When I called and talked to an associate nothing was mentioned about having to get the truck from a specific location and nothing was mentioned on the website. It was very inconvenient to have to dish out another 90$ for a storage unit after paying already for a truck.
KIARA C | First ImpressionsThe price of the truck shot up way to much for a $39.00 truck.
VICKY B | First ImpressionsThe staff and manager went well above my expectations every time I called on them for assistance.
Melissa R | Overall ExperienceMy experience with Uhaul was awesome. Great customer service. Good prices especially for two units I needed compared to other places! Thank you all for your services! I would definitely recommend Uhaul to family and friends!
Samantha A | Overall ExperienceIn what has been one big mess of a move, U-Haul is the company that was able to get me a truck and a in a pinch, a trailer in the last hours and was very, very flexible when I realized my storage needs were greater than I had originally planned. U-Haul has been a bright star and they have earned my loyalty as a customer.
Crystal Y | Overall ExperienceThe location is immaculately clean, the air conditioner is amazing and does an excellent job at climate control. The staff is always helpful and professional. The manager knows what she is doing and is amazing. My only complaint is that for a facility that is supposed to have 24 hr access to a unit I’m paying for, U-Haul wants to charge me additional fees to have actual 24 hr access. That seems like a con. The QR code posted to get more information about 24 hr access leads to a dead web link. The office hours are posted. The facility “open hours” are not posted. I only found out what the facility hours were after having to call the security company to get access to the building because my access card wasn’t working after I got locked out mid move and was unable to at least lock up my unit. I’d have to wait 7 hrs to be able to get back in. Some customers work odd hours, and can only do their moving at night. And with our current heat wave, it’s actually preferable. If I start moving things in and out during “open hours”, I can be locked out of my unit and the building in the middle of my move the moment I walk out the door to put something in my car after 10:01 pm. Or set off alarms while inside the building and have the police called because I can’t turn it off by just swiping my card. That’s an awkward situation that doesn’t need to happen. As long as I have my access card or code, there should be no restrictions on me accessing my unit for the full 24 hrs like ANY OTHER storage company. The building doesn’t “close” right when the office closes. While I appreciate those “extended access hours”, Restricting those hours of access doesn’t make a lot of sense, especially with all the cameras and the heavy duty security system already in place. Wanting to charge extra for that access, without offering the ability to even choose to pay for that option online outside of office hours like what is already available when starting a unit rental contract on the U-Haul website, seems like poor planning. Making that option possible will save existing customers a lot of headaches.
Josh A | Overall ExperienceThis facility and services were fantastic. Storage facility was clean and well taken care of. Customer service was extremely helpful. I highly recommend!
Aaron C | Overall ExperienceI was there nine years and never had a problem one. And when I went to work in the storage unit everything was perfect.
DEBORAH G | Overall ExperienceMy overall experience was great. My only suggestion is that when you move out and don't have time to go to the office to close out your unit, to leave your storage door open so they know you have checked out and it is vacant. I had two. One with a swinging door and the other with a roll up door. I pulled the roller door down when I vacated. Even though the locks were removed they only checked me out of the unit with the swinging door. That one closed out flawlessly. The other, they didn't easily see it so I had to call and go into the office to ensure that it was closed out. Had I left the door open I'm sure it would have been like the other unit. They sent me a text to ask if I moved out, which I responded yes, and emailed me a close out receipt. The other they didn't do it was clear that they did not know. Outside of that, a great experience.
Lisa M | Overall ExperienceI had a fantastic experience with this location when I brought my items in from out of town. We’re moving to the area and our place wasn’t ready yet, so I needed a storage unit for a while. Sierra was polite and professional, and took great care of me, despite being very obviously busy.
Michael M | First ImpressionsThe facility was good. A refund of pro-rated fees would have been nice.
DOUGLAS R | Overall ExperienceWish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.
Eve L | Overall ExperienceEasy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options
William W | First ImpressionsI was put on restriction to my unit by the manager who was rude for being in my unit to long .
JAMES M | Overall ExperienceNo comments
Valerie H | Overall ExperienceHad 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!
Emilie S | Overall ExperienceGreat customer service experience in getting everything I needed.
CURRESSIA W | First ImpressionsThey put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building
Crystal S | First ImpressionsI was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.
Gwendolyn A | Overall ExperienceThe poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul’s policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn’t show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn’t honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn’t seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.
Brenda W | Overall ExperienceFantastic staffmembers.
AARON G | First ImpressionsI was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.
FREDDY P | Overall ExperienceKat was very helpful and staff friendly
Scott P | First ImpressionsYou could put on a map exactly where it is. I still can’t find mine #1979
Amanda C | Online Move InI was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.
Stephanie H | Online Move InGreat as always. Especially welcoming move-in 👍
Brock S | First ImpressionsThe customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.
Corinna P | First ImpressionsHappy with my experience with uhaul storage
Randall T | First ImpressionsThey were very nice and very helpful!
Nicole S | First ImpressionsVery courteous and helpful
David F | First ImpressionsI was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom
David N | First ImpressionsSierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly
Shannon P | First ImpressionsWhile everything was excellent, I did think it was a tad bit expensive for the amount of space I had.
Donna W | Overall ExperienceExelente
Rosa L | Overall ExperienceMy only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don’t want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.
steffini m | Overall Experiencei honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.
Justina W | Overall ExperienceThe customers services was very professional and friendly
Mario G | First ImpressionsVery friendly staff. Very helpful. Quick and very neat area clean.
Bailey R | First ImpressionsSierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there
Ian C | Overall ExperienceEach unit needs a light. Bathroom was gross the one time I had to use it.
Chett P | Overall ExperienceVery, very nice people. Walked be threw everything.
Marla B | First ImpressionsI had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.
Erica B | Overall ExperienceDisrespectful call center. Office did the usual below average from my experience.
Alex W | First ImpressionsYesterday Which was the 26th. I was supposed to rent a $19.95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed
Ila A | Overall ExperienceAmin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.
KATIKA P | First ImpressionsThey tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job
Felipe G | Overall ExperienceMy overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.
Rochelle T | Overall ExperienceYou guys were great to work with. I would highly recommend U-Haul of Ogden.
Jackson H | Overall Experiencelong lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!
Sarah B | First ImpressionsI am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Thank you!
Jeremiah w | First ImpressionsIt looked clean , well managed and safe. I felt good leaving my belongings there.
rochelle g | First ImpressionsRude people bad service
Cody C | First ImpressionsThe two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Would recommend!
Joen F | First ImpressionsVery pleasant experience
Michael T | Overall ExperienceGreat staff. Friendly, helpful and very easy to work with in planning unit rents and availability.
David C | Overall ExperienceThe site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.
Steven H | Overall ExperienceSo far, couldn’t be better.
john c | First ImpressionsFueron rápidos y atentos los empleados .
Sandra G | Overall ExperienceThanks
Trina R | First ImpressionsI received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055
marcel p | Overall ExperienceThere was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.
Rex P | Overall ExperienceEmployees at this specific location in ogden went above and beyond to make sure I had a good experience.
CLAYTON M | First ImpressionsStaff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .
Adam P | Overall ExperienceNot all the staff were rude, just one lady. Overall I was very happy
Khymm F | Overall ExperienceThe extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.
Steven H | First ImpressionsI'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.
Brendon S | Overall ExperienceI didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.
Rachael G | Online Move InOnly thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money
Leticia C | First ImpressionsOver all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.
Shawna C | Overall ExperienceIt was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.
Cynthia D | Overall ExperienceThe manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks
JAY G | First ImpressionsUhaul continues to impress me in customer service
Steve P | First ImpressionsA pleasure to deal with this facility.
Rose D | First ImpressionsI did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!
Angela R | Overall ExperienceAccess options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.
Tom M | First ImpressionsNeeded storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.
Doug S | Overall Experiencethank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.
CAROL S | Overall ExperienceIt was fast and convienent
Lena G | First ImpressionsMy recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.
Abinadi B | Online Move InThe ladies that worked were always amazing and nice.
alicia o | Overall ExperienceUhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again
Randall T | Overall ExperienceI really like the way they treat they Customer really know that my stuff is safe there thank you
Bonnie N | First ImpressionsLeaking from roof into the unit Ruining property
JOSEPH D | Overall ExperiencePeace of mind , clean and safe. Happy holidays . Thankfully . M Crawford
Marlon C | Overall ExperienceHonestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.
SAREAH G | Overall Experiencei rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)
debi s | Overall ExperienceThis was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.
PATRICIA C | Overall ExperienceI made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.
Robert G | First ImpressionsI rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs
Jake C | Overall ExperienceI would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much
Trina R | Overall ExperienceThe manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.
Robin Y | First ImpressionsThank you for the free month. Wish I would have found you first.
Gary P | Overall ExperienceExcellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!
Natalie G | Overall ExperienceEveryone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.
ralph w | First ImpressionsStaff always got my information wrong and some staff at the desk and on the phone were snippy and rude.
Morgan B | Overall ExperienceOn occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.
Paul M | Overall ExperienceThere trucks are not taken care of
JOHNATHAN T | Overall ExperienceMy online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.
Mitchell B | Online Move InGreat storage facility, clean, climate controlled and well lit. Staff is always available to help.
laura d | Overall ExperienceIt would if you move out in the middle of the month to prorate the cost
Natalie D | Overall ExperienceSierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.
Greg L | Overall ExperienceMy friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul
Susan L | First ImpressionsDepite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.
Alfred J | First ImpressionsVery helpful
Verna M | First Impressionsvery helpful and courteous customer service. Highly recommend
Randall T | First ImpressionsSierra Kennedy was awesome
Ian C | First ImpressionsExcellent customer service
Joe M | Overall ExperienceClean and spacious storage room and was plenty for me. I like the fact its temperature controlled.
Brigido C | Online Move InI had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.
Chuck Y | Overall ExperienceI will use this location for all my storage needs.
John t | Overall ExperienceGood customer service!
Donna R | First ImpressionsThe units are spacious and clean. The staff is amazing!
dianna d | Overall ExperienceWe weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad
Jody Y | First ImpressionsWe really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.
Alan D | Overall ExperienceVery friendly staff
Bart L | Overall ExperienceThanks
Kurt P | Overall ExperienceI think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.
Suzanne S | Overall ExperienceI was able to close out over the phone. This was very helpful since I am going through chemo right now.
Roxanne R | Overall ExperienceFor them to explain a little bit better on a check out when you leave your storage unit
Felicia L | Overall ExperienceWorst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.
sherry b | Overall ExperienceWas quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸
WAYNE L | First ImpressionsYour manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.
Jose P | Overall ExperienceSeemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.
Ryan R | First ImpressionsThe facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.
troy t | Overall ExperienceOther than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!
dianna d | First ImpressionsThe gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient
Jessica H | Overall ExperienceVery bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(
Alicia R | First Impressions2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!
ROBERT S | Overall ExperienceStorage is well ordered and clean. My only complaint is distance from truck to storage location.
Suzanne S | First ImpressionsThank You
Robert F | Overall ExperienceExcelente
Mariam G | Overall ExperienceGreat customer service!
Matthew B | First ImpressionsEasy to obtain and cancel.
Linnae S | Overall ExperienceVery Friendly and very helpful
Cecil M | First ImpressionsChrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.
Sherley B | First ImpressionsBetter trained staff
Thomas R | Overall ExperienceVery professional and friendly staff
Bart L | First ImpressionsThey were kind
Lonnie A | First ImpressionsOverall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.
Lisa L | Overall ExperienceThank you! This was just what we needed.
Candi O | Overall ExperienceIf you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.
CHRISTINA R | Overall ExperienceManager does not care about staffing requirements. Very slow service because not enough employees.
Richard S | Overall ExperienceThe uhaul facility in Ogden UT was amazing.
Corey R | First ImpressionsFirst to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..
William W | Overall ExperienceVery friendly staff.
rebbecca g | Overall ExperienceThis is our second usage of your facility. It is as great as the first time. Thank you.
Leslie M | Overall ExperienceGreat service, friendly and helpful clerk. Will highly recommend location .
Jackie J | First ImpressionsVery helpful
Lucy G | Overall ExperienceThis facility is outstanding, a true reflection on management.
Gary O | Overall ExperienceFrom the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!
William W | First ImpressionsGood customer service
Jorge r | First ImpressionsWhen in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.
Christopher H | Overall ExperienceI have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed
Rex S | Overall Experiencegood
mark b | Overall ExperienceGreat staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!
RYAN F | Overall ExperiencePro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term
Adrian W | Overall ExperienceStaff was knowlegeable and helpful in setting up my storage unit
Kerry t | First Impressionsall ways great
Timothy K | First Impressionsthank you
Robert C | Overall ExperienceThe gentlemen that checked us in was very helpful.
Jaymz B | First ImpressionsGreat service
Zack S | Overall Experiencethe experience was good during the rental time.
Mathew B | Overall ExperienceThe people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site
Andrew N | First ImpressionsVery easy to use and reasonable pricing
Caleb M | Overall ExperienceThis site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.
AMANDA J | Overall ExperienceTrailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience
Zack S | First ImpressionsYou have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!
Linda Z | Overall ExperienceI wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.
Brittanie D | Overall ExperienceWell organized and maintained, but keep an eye out for squatters
DONALD S | Overall ExperienceThank for always have a wonderful facility and wonderful staff! You know what customer service is all about!
SHARON S | Overall ExperienceThe bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.
Tracey P | Overall ExperienceVery fair and easy to work with employees.
Gary M | Overall Experience..
Mary M | Overall ExperienceDaniel was so helpful, and made our experience so welcoming and enjoyable.
Patricia W | ReservationVery helpful when I went in.
shanel a | Overall ExperienceThe employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.
Paul S | ReservationThey came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul
Holly B | ReservationWe very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.
EMILIE L | Overall ExperienceThe staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!
DEBRA D | Overall ExperienceSurely I will use your services again.
HORACE C | Overall ExperienceMy experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.
harmony w | ReservationStop Moving storage shop kudos Toby great everything you need and everything
raymond w | ReservationDouble code entry boxes were a little confusing
mikayla s | Overall ExperienceClark provided exceptional customer service
Art K | Overall ExperienceWhile some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.
Victoria L | ReservationVery secure.
HOLLY S | Overall ExperienceIt was convenient and very clean
Diane Z | Overall ExperienceThe price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.
Joshua E | Reservationextremely friendly and helpful.
Tracey P | Reservationvery clean friendly cool great all around
Linda E | ReservationThe person who helped me did a great job!
Steve M | ReservationSome staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.
trevor c | Overall ExperienceEverything very good service prefect
OSCAR D | Overall ExperienceAlarms on every storage door. Peace of mind!!!!!
Ronald B | Overall ExperienceEverytime I went there always heard alarms goin off
chrysta h | Overall ExperienceOur plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.
Rebecca C | ReservationWe have USED this Uhaul facility many times and have always received the best Services.
sidney j | Overall ExperienceThe only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.
GAYLA J | Overall ExperienceThe lady that helped me was very courteous and friendly
CARRIE E | Overall ExperienceI tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.
alexandria G | Overall ExperienceThe AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.
Lori D | Overall ExperienceNo complaints about anything other than there is always a wait to be helped by the staff.
Audrey R | Overall ExperienceThis was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.
KATHERINE Y | Overall ExperienceWe had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later
pesi l | Overall ExperienceThis was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much
Paul V | Overall ExperienceA check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(
Darrell B | Overall ExperienceEverything went well, and if I ever had questions, the staff was very helpful.
Elesha A | Overall ExperienceThank you!
tracy g | Overall ExperienceThe staff was always very helpful with a smile on their face. Thank you.
DAVE P | Overall Experience