Customer Reviews for U-Haul Moving & Storage of Ogden
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Ogden
Kurt E. on
Office was under staffed. Consequently, too much waiting.
Patrick C. on
The location could not give me a return location.
Ada A. on
Much better customer service this time than last time. Thank you!!!
Pamela T. on
I had a great experience at this location that is why I always go to this location for my uhaul rentals.
ALAN H. on
The young man by the name of Benjamin was a little rude, arrogant, unfriendly and unhelpful. Another guy finally came over and assisted me with the old ratchets that would come off to remove the straps from the tires. Benjamin just stood there and watched me. When I looked up him, he just walked off. Thought that was a little strange. The other guy was very polite and helpful as was the nice young lady at the counter.
Pat B. on
Was suppose to pick up the trailer at Rogers Eggs but there was not anyone there to help us even after we and Uhaul called them. We had to go to the Uhaul on Wall to puck up the trailer, Will never use Rogers Eggs again
Randall B. on
The gentlemen met me at the drop off point and had me out of there in less than 5 minutes. Very efficient and personable!
sherry b. on
Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.
Norma H. on
Good customer service.
lincoln C. on
Jeffery was outstanding!
James K. on
I attempted to return a few unused items but was refused due to not having a receipt! They were intact and ready for restocking. I saw no reason to deny the refund! Boooo! That was $20!
Sheldon M. on
I returned the truck before the 7 pm closing and the app to check it in would not work and the attendant told me to drop the key in the drop box and i would not be charged a late fee and yet i still was, They were not willing to help check it in. I have used this location several times but will not again.
Adam H. on
Awesome staff
Beatriz F. on
you guys do a excellent job with us .. keep being the way :)
WAYNE L M. on
Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸
Keirie G. on
It was terrible and expensive, employees were extremely rude
Jose P. on
Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.
Scott H. on
The app said to go directly to skip the main counter and go to a side counter to pick up keys. But there is no side counter. We still had to wait in line at the main counter. The main counter is set up for privacy, which is good. But it is frankly weird and uninviting. Approaching a clerk is like walking into a dark hallway in a horror movie.
Bradley S. on
All good
DENA B. on
Excellent experience. Employees were helpful & knowledgeable. Only problem was that the gas tank was not full when we received the van so we replaced more fuel than we had actually used. but the customer service rep calculated usage on mileage so we only paid what we should have. Very good experience. Will recommend to others
ryan r. on
Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.
Melinda T. on
I rented to use the mobile app for everything but your system would not let me upload the pictures of the driver license of the driver. Because of this I had to get out of my van, which isn't the easiest when using a wheelchair and have service dogs.
Jeffrey F. on
Stood in the rain in return line because. O workers noticed me for several minutes as they helped a customer behind me or worked on adding air ahead of me. Also the trailer leaked in the rain a moisture got in around the floor.
troy t. on
The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.
dianna d. on
Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!
Jessica H. on
The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient
Alicia R. on
Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(
ROBERT S. on
2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!
Suzanne S. on
Storage is well ordered and clean. My only complaint is distance from truck to storage location.
Robert F. on
Thank You
Mariam G. on
Excelente
Matthew B. on
Great customer service!
Linnae S. on
Easy to obtain and cancel.
Cecil M. on
Very Friendly and very helpful
sherley b. on
Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.
Thomas R. on
Better trained staff
Bart L. on
Very professional and friendly staff
Lonnie A. on
They were kind
Lisa L. on
Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.
Candi O. on
Thank you! This was just what we needed.
CHRISTINA R. on
If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.
Richard S. on
Manager does not care about staffing requirements. Very slow service because not enough employees.
Corey R. on
The uhaul facility in Ogden UT was amazing.
William W. on
First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..
rebbecca g. on
Very friendly staff.
Leslie M. on
This is our second usage of your facility. It is as great as the first time. Thank you.
Jackie J. on
Great service, friendly and helpful clerk. Will highly recommend location .
Lucy G. on
Very helpful
Gary O. on
This facility is outstanding, a true reflection on management.
William W. on
From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!
Jorge r D. on
Good customer service
Christopher H. on
When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.
Rex S. on
I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed
mark b. on
good
RYAN F. on
Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!
Adrian W. on
Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term
skot t. on
Staff was knowlegeable and helpful in setting up my storage unit
Timothy K. on
all ways great
Robert C. on
thank you
Jaymz B. on
The gentlemen that checked us in was very helpful.
Zack S. on
Great service
Mathew B. S. on
the experience was good during the rental time.
Andrew N. on
The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site
Christina M. on
Very easy to use and reasonable pricing
AMANDA J. on
This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.
Zack S. on
Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience
Linda Z. on
You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!
Brittanie D. on
I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.
DONALD S. on
Well organized and maintained, but keep an eye out for squatters
SHARON S. on
Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!
Tracey P. on
The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.
Gary M. on
Very fair and easy to work with employees.
Mary M. on
..
Patricia W. on
Daniel was so helpful, and made our experience so welcoming and enjoyable.
shanel a. on
Very helpful when I went in.
Paul S. on
The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.
Holly B. on
They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul
EMILIE L. on
We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.
DEBRA D. on
The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!
HORACE C. on
Surely I will use your services again.
harmony w. on
My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.
raymond w. on
Stop Moving storage shop kudos Toby great everything you need and everything
mikayla s. on
Double code entry boxes were a little confusing
Art K. on
Clark provided exceptional customer service
Victoria L. on
While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.
HOLLY S. on
Very secure.
Diane Z. on
It was convenient and very clean
Joshua E. on
The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.
Tracey P. on
extremely friendly and helpful.
Linda E. on
very clean friendly cool great all around
Steve M. on
The person who helped me did a great job!
trevor c. on
Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.
OSCAR D. on
Everything very good service prefect
Ronald B. on
Alarms on every storage door. Peace of mind!!!!!
chrysta h. on
Everytime I went there always heard alarms goin off
Rebecca C. on
Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.
sidney j. on
We have USED this Uhaul facility many times and have always received the best Services.
GAYLA JAMIE G. on
The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.
CARRIE E. on
The lady that helped me was very courteous and friendly
Keith G. on
I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.
Lori D. on
The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.
Audrey R. on
No complaints about anything other than there is always a wait to be helped by the staff.
KATHERINE Y. on
This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.
pesi l. on
We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later
Paul V. on
This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much
Darrell B. on
A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(
Elesha A. on
Everything went well, and if I ever had questions, the staff was very helpful.
tracy g. on
Thank you!
DAVE P. on
The staff was always very helpful with a smile on their face. Thank you.