Customer Reviews for U-Haul Moving & Storage of Ogden

Kat I believe was the worker that began my service I thought she was awesome Very excellent customer service, friendly, efficient fast and very pleasant When I returned the truck I was within 2 minutes of closing so that worker (female not sure of name) she had me go park as if they were already closed I had to get on an app to check in the truck the application kept saying the in mileage was less that when I left finally I just added a digit to make it happy spent 17 minutes checking in this vehicle 0personally I think the worker that was there could have checked in the truck easier and faster than 17 minutes but whatever I guessshe had somewhere to be

when I return the trailer at 18:55 they told us check in are self I am disabled person I was a little mad and open sign was on saying open we are off.

Everytime I use the Wall street location everything goes perfectly

I was very satisfied with the service I got

Great Customer Service ,

I really like the way they treat they Customer really know that my stuff is safe there thank you

Inform them of what to do when returning trucks such as where to drop off exactly?!

Let someone take a motorcycle trailer one way to another state.

This service center is one of the best I have ever dealt with at U-haul.

I checked in on line when I got there for the equipment they make go inside anyway, they should have done all of it on their mobile just like they finalize the rental when I brought it back.

This location was GREAT! The gentlemen behind the counter were extremely helpful and made sure all my storage needs were completely met! 5 STARS!

Drop off was quick and as smooth as it could have been. Thank you!

Let customer know where to park for trailer drop-off when renting 😉. Saves time.

Only good comments...Full tank of fuel, clean interior, smooth ride, all lights working, tires handled the road fantastic and friendly staff

In a phone conversation informing me that I was late returning the vehicle I explained that the website advertised five day rental. Your representative told that an adjustment would be made and I could return it the following day. I was charged a late fee anyway. I sent an email to you explaining my situation. Sierra Kennedy responded denying a refund on the late fee. Well played uhaul you've lost any future business from me.

You guys were great! This was my first time using uhaul and I will now be a customer for life. Pickup and drop off was super convenient. Extending my rental took seconds to do from my phone. Thank you so much!

Nothing you guys made it easy to rent and return my experience was excellent. This is the only location I go to because I know I can get what I need quick in and out even on a short notice so you guys are awesome!! Never had an issue.

I was not clearly told how the blanket covers were charged. I was told that if i did not use the blanket covers i wouldn't be charged for them. but when i returned the uhaul i was charged even though i didn't open the bags or use any of my blankets.

You don't need to change a thing. Everyone there was very nice and where very helpful. Thanks Wall Ave UHAUL

I said I was going to a different city and I would drop the truck off there but they put it as the city I left from and I have to drive all the way back bc the U-Haul I wanted to turn it in to the nearest one but they wouldn't let me.

Perfect. Thank you! You made our Move a easier process. We appreciate your service and enjoy the professional, friendly staff.

Although equipment was in relatively good condition, the truck was mechanically too worn. Front end was a bit too sloppy, I probably wouldn't take it across the country although across town was fine. Wheels were severely out of balance. Again, ok for going short distance but not long haul.

The woman who helped us was so nice and accommodating!

Better Customer service.

The customer service was perfect. Everyone was very friendly and efficient. They got me in/out and on my way with a smile!

Was ABSOLUTELY HORRIBLE!! I rented a $30 truck on a thurs night in hopes of having all my belongings moved in 24 hours. Unfortunately 24 hours later they were not and I started feeling sick, so over the phone that evening rented the truck for another day. The very next morning, which is Sat, the first and very big snow storm hit just making it impossible to complete the move; The truck even became stuck on the lawn from the snow and I'm now in the hospital very sick. Sunday evening in the hospital more coherent I tried calling to let the office know what what going on with the truck. Was released Monday from the hospital and proceeded to spend the rest of the day trying to finally finish the move. I reserved a storage unit at uhaul that evening and planned to move the rest of my belongs tues morning to have the truck back by noon. My fiancé took the loaded truck to work with him Tuesday morning, went to leave on his lunch break to complete the move and the truck WITH MY BELONGINGS is gone! When he called the office he was treated as if he had intentionally tried to STEAL the “UHAUL” truck! Asked to speak to a manager to clear up the situation and was told there wasn't one there and wouldn't be till the next morning. Uhaul went to his work, took the truck, and now THE MANAGER is making zero attempt to personally involve herself in the resolution and now I've got a storage unit I reserved that she is so graciously renting us but it's going to have stipulations. Such as instead of being able to access our unit from 7:00 a.m. to 10:00 p.m. we are only allowed to from 7-7. And we can only access it through this one certain door and just ridiculous stipulations! Mind you NEVER ONCE was she present in dealing with ANY of it. All from behind the door claiming to not be there, but we can clearly see otherwise! The nonsense just goes on. Completely unethical! So you mean if I rent a truck say back east moving to the west and plan to do so in x number days, BUT cause of a snowstorm which has caused me to have no cell service and I don't get it done in the time I planned, wherever I am I can anticipate being pulled over and charged with stealing the truck or hell having it taken from me????? COMPLETELY UNEXCEPTABLE!!!

I did NOT use hand truck in the back. I told the manager there that I did not use it nor wanted it. The cheap plastic pull-tie must have broken with the movement of the truck and cold. The manager accused me of lying and still charged me 7.00. I don't care about the money it was her attitude that was terrible. Never again.

Outstanding customer service and hours. Spot on service!

I forgot my mask and the attitude was a bit heavy but once I found a mask things got better.

Leaking from roof into the unit Ruining property

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

The older gentleman that checked me in was an amazingly friendly and thorough to make sure that my experience was good.

They left the lock on the Uhaul and was a major inconvenience and would not offer us a solution for them to fix it. We had to purchase a lock cutter at our own expense. We also spent 3 hours talking to customer service just so they can say they won't do anything.

The location was great and the stuff was friendly to guide me there!

Difficult to get through to a representative when calling and also a challenge to speak the location directly.

Not great customer service.

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

Customer seevice was excellent, the man that assisted us that morning came out, helped pit trailer in hitch, and had to spend quite a bit of time getting lights to work. Very friendly, personable and technically very good. Thank you, Tina Hopkins

She was very professional, courteous and efficient

Employees need to understand that customers don't frequently hang out at uhaul and know all the rules, so to have a shitty attitude when not knowing where to park or what the drop off rules are is complete bullshit. Other then that it's great.

The trailer needed a whole drilled in the ramp to hold it in place. The guy in Ogden fixed it in short time. The trailer traveled well at highway speeds. No complaints except the needed repair

The young lady that checked me in was very friendly and attentive. The process was very quick. I informed her of the issues with the trailer. The condition, the difficult lift door operation, but most importantly, the trailer swayed terribly and the brake locking system engaged often. My speed had to be kept around 50mph for the entire 1400 mile, "White Knuckle" trip. I had numerous travelers pulling the exact same size trailer passing me at 65-75mph. I know this is in excess of the posted 55mph speed, yet nonetheless, I was extremely disappointed in the way the trailer pulled. This particular trailer should be taken out of service!

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

Nothing at all. They were fast and efficient.

Great work. No problems at all. Staff were very helpful, courteous and professional.

Bad front light, dirty truck, especially the outside. Wanted me to return truck3/4 full on fuel but gave me 2/3rds. Needed more mileage than given (15 more). Had to pick up trailer after loading truck and your computer wanted to charge me double.

First of all not a single employee was wearing a mask!! Second, I felt as if I was an inconvenience to them. I truly felt that when I walked in there not a single employee (3 in view) said hello and I literally had to start the conversation. During the process off being checked in, I heard one of the employees were talking about an upcoming day and the other employee said "how may reservations are there?". The employee said none... then the other said oh good!! That will be nice and I hope it stays that way.

The app was inoperable, making for a required inside office checkin. It would have been nice to utilize the application to complete the process

Next time put my key in the lock box so I can pick up without going inside it.

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

In my trailer considering I was driving for 3 days I would have liked to have had a lock from hitch to trailer

I have no improvement suggestions for the rental facility. But I did have problems with your corporate infrastructure. For renting auto transport, your website asks lots of due-diligence sorts of questions to ensure the vehicle being towed and the vehicle doing the towing are compatible with the trailer. That's great. But the website doesn't seem to remember the settings or allow them to be edited, so I ended up spending hours answering questions that became tedious and a waste of time. Your call center was a little more helpful, but screwed up the order and set up a transaction the rental facility could not do. For the next customer, you could give them a better website experience and improve coordination between your call center and your rental facilities.

Offer a military discount.

When I realized we were going to be making a move the ONLY place I could think about was UHAUL. After the move was over I decided that these people deserved a score of 20 on a 1 to 10 scale. We were completely satisfied with all their help and assistance.

The online check-in was not user friendly and took so much longer than just going to the counter. The van had the check oil light on. Need to do maintenance on the vehicles. The attendants seemed more interested in checking in trucks instead of helping check people out.

Well I ordered a trailer, prior renter shredded a tire. So instead of a trailer we used a car Dolly. It worked great, no problems at all. The staff was awesome. I will for sure be using Uhaul again from this location. Thank you

Cabin seats were covered in dog hair - really gross.

I rent a uHaul trailer a couple times a year it seems, and in the past I dreaded going to uHaul because, despite entering all my info on line, it seemed to take forever to get the trailer. Not this time. In less than 2 min they had processed me in and I was out the door where they quickly and safely hooked up the trailer. When I returned, same thing. I didn't have to go find someone, they met me at the drop off site and had me on my way in just a few min. BEST uHaul experience ever. Thank you!

Nothing. The location did well. Everyone I had interactions with was professional and kind.

I came in and rented a uhaul and that went good. Rep was awesome checking me out. When I returned it, I was sure to stop by common cents and fill up to where the line stated on paper snd got charged a fuel charge. I called and because I didn't obtain a photo, Jeff said there's nothing he can do. I think they took advantage of the fact I had to get to work and after exterior inspection I had to go. Very low class in my book.

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.

Thank you for the free month. Wish I would have found you first.

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

There trucks are not taken care of

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

It would if you move out in the middle of the month to prorate the cost

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Very helpful

very helpful and courteous customer service. Highly recommend

Sierra Kennedy was awesome

Excellent customer service

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

I will use this location for all my storage needs.

Good customer service!

The units are spacious and clean. The staff is amazing!

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Very friendly staff

Thanks

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

For them to explain a little bit better on a check out when you leave your storage unit

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Thank You

Excelente

Great customer service!

Easy to obtain and cancel.

Very Friendly and very helpful

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Better trained staff

Very professional and friendly staff

They were kind

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Thank you! This was just what we needed.

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Manager does not care about staffing requirements. Very slow service because not enough employees.

The uhaul facility in Ogden UT was amazing.

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

Very friendly staff.

This is our second usage of your facility. It is as great as the first time. Thank you.

Great service, friendly and helpful clerk. Will highly recommend location .

Very helpful

This facility is outstanding, a true reflection on management.

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Good customer service

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

good

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Staff was knowlegeable and helpful in setting up my storage unit

all ways great

thank you

The gentlemen that checked us in was very helpful.

Great service

the experience was good during the rental time.

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Very easy to use and reasonable pricing

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

Well organized and maintained, but keep an eye out for squatters

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Very fair and easy to work with employees.

..

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Very helpful when I went in.

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

Surely I will use your services again.

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

Stop Moving storage shop kudos Toby great everything you need and everything

Double code entry boxes were a little confusing

Clark provided exceptional customer service

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Very secure.

It was convenient and very clean

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

extremely friendly and helpful.

very clean friendly cool great all around

The person who helped me did a great job!

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

Everything very good service prefect

Alarms on every storage door. Peace of mind!!!!!

Everytime I went there always heard alarms goin off

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

We have USED this Uhaul facility many times and have always received the best Services.

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

The lady that helped me was very courteous and friendly

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

No complaints about anything other than there is always a wait to be helped by the staff.

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Everything went well, and if I ever had questions, the staff was very helpful.

Thank you!

The staff was always very helpful with a smile on their face. Thank you.