Customer Reviews for U-Haul Moving & Storage of Ogden

Friendly

The service and the people who helped me with the details and preparation of the truck we're and are the best I've received from any a company I've dealt with keep up the good work.

Wait time to check in equipment was long - made longer by lack of signage. Very short staffed

Sierra Kennedy was awesome

The guy who checked us in was very good at his job, quick and professional.

Excellent customer service

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

Do a walk-around inspection of the trailer with the customer. I was had so many things on my mind that I forgot to do that before I left.

I was charged way over for a local nice that was a couple hrs and the truck was full of animal hair I have pictures I took her I even took the truck off the lot. It only had half tank of gas. I can go on abd on but I will never return to uhaul . Oh abd it's not even under my name. I noticed from my email . Abd that has me for a 10 did truck when I only had the small . This has me very upset save but in the mood to drive back abd argue with them. Rant over

The floor had a greasy substance that I had to clean out before using. I know they mopped it out before I took it but I think it just spread whatever residue was on the floor. People were very friendly and helpful.

I will use this location for all my storage needs.

No need for improvement. Topnotch operations.

Good customer service!

The employees were very courteous, professional, and answered any questions that we had.

Fire the dirty blonde that works there she is very rude

Please have your staff work on their professionalism and demeanor. The gentleman who rented us the van was a jerk and seemed like he was doing his best to lose our business. On the other hand, Byrdie, who helped me on the previous rental was awesome. Give that girl a gold star and raise!

The units are spacious and clean. The staff is amazing!

The return site I chose for my one-way rental, which was the closest one to my Home,, was closed on Sunday when I tried to return the equipment I rented, and when I arrived there at noon today the door was locked with a sign stating Closed for Lunch. This needs to be in your system for people to know; this could cost someone another days rental. Fortunately a staff person came out and said I could unload the equipment into their open garage after I banged on the door, but it is not pleasant to find the rental return site closed twice, especially since my return time was 1:00. Customers need to be informed of these things up front; they can choose another return site if needed. Thanks

Great help, set everything quickly and efficiently

The process was nice. Ladies at the counter weren’t very pleasant but have used this location and have 4 storage unit there and have always had good experience.

We returned the truck with more gas than it had and still got charged for 2 gallons

The employees at this location were beyond helpful! Thank you so much!!

From start to finish, all was well. Fast, courteous service.

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

I came into the store with no reservation and they took care of me immediately.

I rented the trailer on 12/18 with 7 days of use, making it due in on 12/25. First they called on the 20th to say it was late, then they tried to say it was late on the 24th! COMPLETE INCOMPETENCE! Your check-in system using my cell phone wouldn't work at all and they put over $40.00 in fraudulent charges on my credit card.

I was well taken care of. Expedient service, fast return.

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Keep up the great service!!

Very friendly staff

nada

Thanks

Staff was great to work with

I was told that the vehicle was the cleanest she had seen, but she didn’t appear interested in helping me resolve the mileage issue, only a shrug of the shoulders.

When I picked up the truck and car dolly there was a bunch of over hanging ice on both driver side and passenger side and on the roof of the truck that seemed to be a safety hazard. Also, they didn’t connect the lights on the car dolly to the actual truck and I had to connect them myself when my wife and I noticed it after having driven it home. Once we were traveling and had my car being towed behind the truck all the ice chunks from the top of the truck started breaking loose and crashing down onto the hood of my car and windshield and putting dents in my car as we drove. Luckily my windshield didn’t get cracked but the front of my bumper looks like it sat out in a heavy hail storm. Please take extra safety measures and follow protocol to ensure safety of customers and their property please.

The guy was nice and sympathetic to the issue. Explained that I needed to contact customer service. Waiting for someone to get back to me.

Efficient, economical, convenient. Will use again. Thanks.

Always feel this store and staff do a good job. People complain and say you are expensive but I do not feel that way. I think 24.00 a day to rent a trailer that must cost 3,000 to buy is a great deal. Complainers are not aware of the costs to run such a business. Used this location apx 4 times a year and never feel anything but happy with their service.

They gave us wrong contract I filled truch up to 3/4 tank and i only needed to go to half then we droped off and was told that the ogden location gave us the wrong contract so we had to fill the tank to completely full witch cost us $55.00 more this is wrong because we followed the contract the way it was written and you should have honored the contract that you gave us not what it should have been

Gave was great help when hold times for UHaul customer service was really slow.

My truck was very dirty from recent weather... The guys who helped me were great!

Your rates are too expensive.

The people were all very friendly, and the process was very efficient. The truck performed perfectly and we are happy.

I think if you give 24 hours and you return it sooner you should give a discount because it's back and ready to be rented again. Extra profit. Thank you!

Friendly staff. The thing I would improve overall is it takes a while to return equipment and there's not usually someone out there to check me in. Overall the process takes a long time and discourages me and makes me dream about buying my own trailer. I rent one every week or so...but this location is great! I like it the best of any I've been to. The employees are so helpful and nice.

Sunday service and staff has room for improvement. Once I was able to find the help, they were very helpful.

Nothing!

My experience was sub-optimal. Why should I even use the app or the express check-in, if when I get there, I have to again give them my driver's license and credit card. It took me (the only customer there) about 30 minutes to get the trailer (which by the way they almost sent me out with the wrong one until I told them the number on it didn't match my contract).

I was fully satisfied with the whole experience. The customer service was outstanding. I don’t have anything to complain about. Thank you!

Not really sure my experience was great. You guys help me out so much l really appreciate it. The great service was awesome when I already had a million things on my mind.

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

For them to explain a little bit better on a check out when you leave your storage unit

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Thank You

Excelente

Great customer service!

Easy to obtain and cancel.

Very Friendly and very helpful

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Better trained staff

Very professional and friendly staff

They were kind

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Thank you! This was just what we needed.

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Manager does not care about staffing requirements. Very slow service because not enough employees.

The uhaul facility in Ogden UT was amazing.

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

Very friendly staff.

This is our second usage of your facility. It is as great as the first time. Thank you.

Great service, friendly and helpful clerk. Will highly recommend location .

Very helpful

This facility is outstanding, a true reflection on management.

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Good customer service

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

good

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Staff was knowlegeable and helpful in setting up my storage unit

all ways great

thank you

The gentlemen that checked us in was very helpful.

Great service

the experience was good during the rental time.

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Very easy to use and reasonable pricing

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

Well organized and maintained, but keep an eye out for squatters

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Very fair and easy to work with employees.

..

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Very helpful when I went in.

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

Surely I will use your services again.

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

Stop Moving storage shop kudos Toby great everything you need and everything

Double code entry boxes were a little confusing

Clark provided exceptional customer service

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Very secure.

It was convenient and very clean

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

extremely friendly and helpful.

very clean friendly cool great all around

The person who helped me did a great job!

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

Everything very good service prefect

Alarms on every storage door. Peace of mind!!!!!

Everytime I went there always heard alarms goin off

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

We have USED this Uhaul facility many times and have always received the best Services.

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

The lady that helped me was very courteous and friendly

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

No complaints about anything other than there is always a wait to be helped by the staff.

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Everything went well, and if I ever had questions, the staff was very helpful.

Thank you!

The staff was always very helpful with a smile on their face. Thank you.