Customer Reviews for U-Haul Moving & Storage of Ogden

Rating:

4.0

The people were all friendly and professional.

Rating:

5.0

Excellent service. Check in was very smooth and check out was even better!

Rating:

5.0

N/A: Everything and everyone was absolutely perfect!

Rating:

3.0

The lady that handled the rental was very rude in nature. I didn't appreciate her tone or her sarcasm. Definitely needs more improvement on her customer service skills!

Rating:

3.0

Clean the trucks more than with just air.

Rating:

3.0

The truck I rented stunk of gasoline in the cargo box. I took it out with less than 3/4 tank of gas and told to return it at 7/8 of a tank, which, in my opinion I did. The attendant informed me that I hadn't put enough gas in it but didn't charge me extra. I have a photo of the mileage and fuel level when I took the truck and a gas receipt from filling it when I returned it. Equipment should go out with a full tank and returned full.

Rating:

5.0

Was supposed to pick up my vehicle in logan utah and they changed it to a different location 45 minutes away after my reservation was complete, I was so upset I had to call friends to help me. I was not happy with U-haul

Rating:

5.0

Fucking awesome

Rating:

5.0

A pleasure to deal with this facility.

Rating:

4.0

Clearer marking for where to drop off after hours

Rating:

2.0

When I arrived there was an argument between a customer and an employee regarding the reservation the customer had. I was rather surprised at how cold and unhelpful the employee was to the customer. The customer even had a reservation and the truck wasn't back and the employee obviously didn't care. This delayed my appointment as well. Then in the afternoon I returned the trailer I rented and had to wait for quite a while as another customer had called the cops on this location. This held me up on getting in and out. Seems like this location isn't reliable and has a lot of issues with customers.

Rating:

5.0

Very attentive staff.

Rating:

5.0

Check in was easy. No wait, great staff

Rating:

5.0

The driver side door was difficult to close. It had to be slammed shut in order to close.

Rating:

5.0

Quick unloading spot. Staff did all the work.

Rating:

3.0

The renting of the truck was easy and quit. The price was something I could afford. I am on a fixed income. What made a big difference that I was able to manage it. People who waited on me proficient completed their task quickly, however I might as well have been talking to computer. She wasn't really what I would call Friendly outwardly at all. But she did her job. She rented me a truck and got me in and out of there really quick. But a smile and a pleasant tone to her voice would have made a world of difference to me. I remember thinking to myself as I walked out of the doors to go get in the truck, Smile much? Geeze. Anyway I appreciate the service that was provided thank you

Rating:

1.0

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Rating:

3.0

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Rating:

5.0

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Rating:

5.0

Nope! All was well! Fast easy got my stuff moved with no hassle!

Rating:

1.0

Customer service needs improvement

Rating:

3.0

The tech that was supposed to hook up the trailer to our car was rude when I asked how/where I should pull the car and left us to figure out some things on our own. While I had seen a tow dolly trailer used before, I had never used or rented one myself, so it would have been nice if the guy had more of a heart of a teacher and helped us through the process more.

Rating:

3.0

The truck windows were filthy and the wipers were in BAD need of replacement. When I filled out my needs request I listed NOTHING yet U-Haul felt it necessary to store blankets and hand truck in the truck I rented utilizing space that I paid for. Please reimburse $25.00 for storage and transfer of your equipment.

Rating:

5.0

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

Rating:

1.0

The truck was filthy and smelled like cigarettes, then when I returned it the guy started an argument with me about gas. I filled it to where. it was when I got it, which was not where it was on the checkout sheet. I took a photo but the angle it was at made it look higher. Way to start an argument over $6, I will not be going back, and I rent trucks every week for my business.

Rating:

5.0

Kat was excellent and extremely helpful. Her customer service is what will bring me back.

Rating:

5.0

It was fast and convienent

Rating:

2.0

The lady for costumer service was rude and not courteous I feel lilke I'm begging for something she has a short hair but behavior not help for the company

Rating:

4.0

The tie down straps were to tight to use we had to use our own. left side tie down

Rating:

4.0

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Rating:

5.0

The ladies that worked were always amazing and nice.

Rating:

1.0

This is the worst absolute place to rent a U-Haul from. The customer service is down right abuse. I will be calling the Better Business Bureau. They do not follow any of corporate operations and they do as they please

Rating:

5.0

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Rating:

5.0

Kat I believe was the worker that began my service I thought she was awesome Very excellent customer service, friendly, efficient fast and very pleasant When I returned the truck I was within 2 minutes of closing so that worker (female not sure of name) she had me go park as if they were already closed I had to get on an app to check in the truck the application kept saying the in mileage was less that when I left finally I just added a digit to make it happy spent 17 minutes checking in this vehicle 0personally I think the worker that was there could have checked in the truck easier and faster than 17 minutes but whatever I guessshe had somewhere to be

Rating:

5.0

when I return the trailer at 18:55 they told us check in are self I am disabled person I was a little mad and open sign was on saying open we are off.

Rating:

5.0

Everytime I use the Wall street location everything goes perfectly

Rating:

5.0

I was very satisfied with the service I got

Rating:

5.0

Great Customer Service ,

Rating:

5.0

I really like the way they treat they Customer really know that my stuff is safe there thank you

Rating:

4.0

Inform them of what to do when returning trucks such as where to drop off exactly?!

Rating:

2.0

Let someone take a motorcycle trailer one way to another state.

Rating:

5.0

This service center is one of the best I have ever dealt with at U-haul.

Rating:

4.0

I checked in on line when I got there for the equipment they make go inside anyway, they should have done all of it on their mobile just like they finalize the rental when I brought it back.

Rating:

5.0

This location was GREAT! The gentlemen behind the counter were extremely helpful and made sure all my storage needs were completely met! 5 STARS!

Rating:

5.0

Drop off was quick and as smooth as it could have been. Thank you!

Rating:

5.0

Let customer know where to park for trailer drop-off when renting 😉. Saves time.

Rating:

5.0

Only good comments...Full tank of fuel, clean interior, smooth ride, all lights working, tires handled the road fantastic and friendly staff

Rating:

3.0

In a phone conversation informing me that I was late returning the vehicle I explained that the website advertised five day rental. Your representative told that an adjustment would be made and I could return it the following day. I was charged a late fee anyway. I sent an email to you explaining my situation. Sierra Kennedy responded denying a refund on the late fee. Well played uhaul you've lost any future business from me.

Rating:

5.0

You guys were great! This was my first time using uhaul and I will now be a customer for life. Pickup and drop off was super convenient. Extending my rental took seconds to do from my phone. Thank you so much!

Rating:

5.0

Nothing you guys made it easy to rent and return my experience was excellent. This is the only location I go to because I know I can get what I need quick in and out even on a short notice so you guys are awesome!! Never had an issue.

Rating:

5.0

I was not clearly told how the blanket covers were charged. I was told that if i did not use the blanket covers i wouldn't be charged for them. but when i returned the uhaul i was charged even though i didn't open the bags or use any of my blankets.

Rating:

5.0

You don't need to change a thing. Everyone there was very nice and where very helpful. Thanks Wall Ave UHAUL

Rating:

2.0

I said I was going to a different city and I would drop the truck off there but they put it as the city I left from and I have to drive all the way back bc the U-Haul I wanted to turn it in to the nearest one but they wouldn't let me.

Rating:

5.0

Perfect. Thank you! You made our Move a easier process. We appreciate your service and enjoy the professional, friendly staff.

Rating:

4.0

Although equipment was in relatively good condition, the truck was mechanically too worn. Front end was a bit too sloppy, I probably wouldn't take it across the country although across town was fine. Wheels were severely out of balance. Again, ok for going short distance but not long haul.

Rating:

5.0

The woman who helped us was so nice and accommodating!

Rating:

1.0

Leaking from roof into the unit Ruining property

Rating:

5.0

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

Rating:

4.0

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

Rating:

1.0

i rented a unit for $54+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of $59+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was $69+ and had always been that price. She offered no explanation for the price hike of $10, other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

Rating:

5.0

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

Rating:

3.0

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Rating:

1.0

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Rating:

5.0

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Rating:

1.0

The manager Ms. Kennedy is one of the most unprofessional rude people I’ve EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating,” I’m tired of putting toilet paper in and having it go missing!” So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she’s breaking and secondly she doesn’t own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it’s low for a reason.

Rating:

5.0

Thank you for the free month. Wish I would have found you first.

Rating:

5.0

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Rating:

5.0

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

Rating:

2.0

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

Rating:

5.0

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

Rating:

3.0

There trucks are not taken care of

Rating:

4.0

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Rating:

5.0

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

Rating:

4.0

It would if you move out in the middle of the month to prorate the cost

Rating:

5.0

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

Rating:

5.0

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Rating:

1.0

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Rating:

5.0

Very helpful

Rating:

5.0

very helpful and courteous customer service. Highly recommend

Rating:

5.0

Sierra Kennedy was awesome

Rating:

5.0

Excellent customer service

Rating:

5.0

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Rating:

5.0

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

Rating:

5.0

I will use this location for all my storage needs.

Rating:

4.0

Good customer service!

Rating:

5.0

The units are spacious and clean. The staff is amazing!

Rating:

2.0

We weren’t given any instructions. The lock on our unit wasn’t taken off and then the alarm went off. We walked back several times due to lack of information. We didn’t know about the check in pin pad

Rating:

5.0

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Thank you.

Rating:

5.0

Very friendly staff

Rating:

5.0

Thanks

Rating:

4.0

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

Rating:

5.0

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

Rating:

4.0

For them to explain a little bit better on a check out when you leave your storage unit

Rating:

1.0

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

Rating:

5.0

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

Rating:

1.0

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Rating:

3.0

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

Rating:

3.0

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

Rating:

5.0

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

Rating:

5.0

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Rating:

1.0

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

Rating:

2.0

2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Rating:

4.0

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Rating:

5.0

Thank You

Rating:

5.0

Excelente

Rating:

5.0

Great customer service!

Rating:

5.0

Easy to obtain and cancel.

Rating:

5.0

Very Friendly and very helpful

Rating:

4.0

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Rating:

3.0

Better trained staff

Rating:

5.0

Very professional and friendly staff

Rating:

4.0

They were kind

Rating:

4.0

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Rating:

5.0

Thank you! This was just what we needed.

Rating:

3.0

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Rating:

2.0

Manager does not care about staffing requirements. Very slow service because not enough employees.

Rating:

5.0

The uhaul facility in Ogden UT was amazing.

Rating:

5.0

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

Rating:

4.0

Very friendly staff.

Rating:

5.0

This is our second usage of your facility. It is as great as the first time. Thank you.

Rating:

5.0

Great service, friendly and helpful clerk. Will highly recommend location .

Rating:

5.0

Very helpful

Rating:

5.0

This facility is outstanding, a true reflection on management.

Rating:

5.0

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Rating:

5.0

Good customer service

Rating:

5.0

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Rating:

1.0

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

Rating:

4.0

good

Rating:

5.0

Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Rating:

5.0

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Rating:

5.0

Staff was knowlegeable and helpful in setting up my storage unit

Rating:

5.0

all ways great

Rating:

5.0

thank you

Rating:

4.0

The gentlemen that checked us in was very helpful.

Rating:

5.0

Great service

Rating:

5.0

the experience was good during the rental time.

Rating:

5.0

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Rating:

5.0

Very easy to use and reasonable pricing

Rating:

5.0

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Rating:

5.0

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Rating:

5.0

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Rating:

5.0

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

Rating:

5.0

Well organized and maintained, but keep an eye out for squatters

Rating:

5.0

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

Rating:

1.0

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Rating:

5.0

Very fair and easy to work with employees.

Rating:

4.0

..

Rating:

5.0

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Rating:

5.0

Very helpful when I went in.

Rating:

5.0

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Rating:

5.0

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

Rating:

5.0

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

Rating:

5.0

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

Rating:

5.0

Surely I will use your services again.

Rating:

5.0

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

Rating:

5.0

Stop Moving storage shop kudos Toby great everything you need and everything

Rating:

4.0

Double code entry boxes were a little confusing

Rating:

5.0

Clark provided exceptional customer service

Rating:

5.0

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Rating:

4.0

Very secure.

Rating:

5.0

It was convenient and very clean

Rating:

1.0

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Rating:

5.0

extremely friendly and helpful.

Rating:

5.0

very clean friendly cool great all around

Rating:

5.0

The person who helped me did a great job!

Rating:

3.0

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

Rating:

5.0

Everything very good service prefect

Rating:

5.0

Alarms on every storage door. Peace of mind!!!!!

Rating:

1.0

Everytime I went there always heard alarms goin off

Rating:

2.0

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

Rating:

5.0

We have USED this Uhaul facility many times and have always received the best Services.

Rating:

4.0

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

Rating:

5.0

The lady that helped me was very courteous and friendly

Rating:

2.0

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Rating:

4.0

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Rating:

3.0

No complaints about anything other than there is always a wait to be helped by the staff.

Rating:

5.0

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

Rating:

3.0

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

Rating:

5.0

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Rating:

4.0

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Rating:

4.0

Everything went well, and if I ever had questions, the staff was very helpful.

Rating:

5.0

Thank you!