Customer did not leave a comment.
Mikayla JCustomer Reviews for U-Haul Moving & Storage of Owings Mills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wouldn’t change anything at the moment, personnel was really polite, was explaining of my account regarding an e-alert and handled the matter with superb service. Really enjoyed this top tier service. 😊😊😊😊
MYELLE CI reserved a 20’ truck well in advance. I got to the location 15 mins. before my schedule pick up. Three 20 footers & one 24’ truck was on the lot. Mr. Brad (Manager) advised me that the truck I reserved was not back & the other 3 trucks were reserved by others. Better yet, he said I was the second person on the reserved list and the three 20 footers & one 24’ truck that was reserved for someone else. He said he called me earlier & I received no such call. He gave me a 10’ truck & a trailer which cause me multiple problems while moving. I want a total refund and I’m complaining that Mr. Brad shows unfairness & favoritism on how he deals with customers who plan in advance. This ordeal was ridiculous & mismanaged. You need a Manager at the Owings Mills location who is fair towards customers. When I reserve a 20’ truck in advance, either you have it or you should get me to a location that can help. I’m sure other locations had 20’ trucks that were available. Again, I request a total refund
Donald DWell prepared and great customer service..
Lisa JEasy process. Thanks
Robert HMy itemized statement had 24 blankets and a furniture dolly that I never ordered. When I got into my rental truck, there was 1/8th of a tank of gas. I didn't plan on filling up before I drove.
JUSTIN DThere was only one person at the desk, which meant a lined formed and people weren't attended to when someone had specific questions or issues. Seems more than one person would be behind the desk. The national system went down a couple of times that day, though in the moment that I was renting, it was working. However, when I tried to process the truck (take and upload pictures, confirm information) it went down again, causing me to lose nearly an hour , on a scorching hot day, with two people (including my 90-year-old mother) waiting. The person attending me (Brad M) was very helpful and when our plans changed gave us an additional 100 miles of free milage. It would have been better and more transparent to know the maximum fee milage per 24-hour period ahead of time.
Stephen BOverall experience excellent customer service excellent my equipment was not blowing cold air. It was warm air so it needed Freon and also the oil life was down to zero that was the only problems I had everything else was great thank you sincerely, .
Richard DClearer understanding of different add-ons to choose from.
Jennifer JThe person that assisted me for my rental, Diamond, was awesome! She was professional, courteous, and extremely knowledgeable and helpful!!
Noah WThe Cranberry Sunoco location in Westminster that I had originally arranged the rental from was unable to provide the equipment because someone didn't return on time. So I had to waste an hour going there and back to the Reisterstown location. Moving helpers standing around waiting .
Edwin CThe staff there is great the store is very clean and the trucks were in good shape definitely will be coming back to this location !
Regina RThe wait time to be serviced was above 15/20 minutes. One of the third party vendors for moving help recommended walked off the job
Ta'Shay AFirst I arrived I asked for information about the van the service was terrible a bitter gentleman sour information. when I returned to pick up the van a gentleman was kind the second. then when I returned to deliver the van another person grabbed was not friendly they work without will and with the client they take out their courage from home
Emeterio PA plus service, quick, helpful, fully stocked moving supplies
Tarzenia RNanjing was friendly and helpful.
RONALD HN/A
rickie pNothing, it was more than expected.
Ajay PGreat staff. Very helpful
ANDREW SContinue providing the superior customer service that we experienced today! We Love UHaul as you made it fast, easy, and affordable to move our whole house, We got to choose the tools and scale of the accessories, including dollys, packaging, and more! All in one place! And the web application was solid, fast, easy, and helpful!! ❤️❤️❤️❤️❤️
adam mCustomer service was great on the pickup and return. Very friendly and helpful staff
Eugene HRhonda is great. Friendly, professional and informative. She took the time to answer all my questions when she delivered and picked up my U-Boxes,
RAYMOND Hnone
SHANA PPassenger side front tire had absolutely no tread on it. It was an illegal tire. Also the passenger side window washer arm was competely broken. This truck was a dangerous peace of SHIT. It should be immediately taken out of servis. And then I was reguired to return the truck to a location 20 miles past the end of my trip. This is a horrible to treat customers.
dale lVery courteous staff, helped with all of my questions, great job
Mark QThe self-serve key location is too far from where the vehicles are. This truck need serious maintenance. The steering is loose and sloppy which makes the truck difficult to control. The engine mis-fires and sounds like a diesel truck. The transmission does not shift correctly causing the engine to over rev.
Jeffrey Gnice and helpful friendly people
Jeffrey FAll good. Excellent condition - clean and easy process. Return was too. We dropped off while you were closed but saw the bill the next day and the process was easy. TY!
Lauren EThere is none went great
DAVID YOne man at the location. Computer system down while waiting to complete rental process.
Steven CThe customer interaction should be more inviting rather than transactional. Felt cold.
Ian EQuicker checkout and system. You nwas not able to checkout and I want to make sure I’m getting charged properly. They guy told me he couldn’t check me out because he was getting off. If he took action I wouldn’t have got caught there waiting for system to come up.
Diane sThough I received a credit, the vehicle I received had very little gas in it. That worked fine for me because I was only using it for a short distance. I don’t think it’s a good idea to have a vehicle very low on gas and expect the next customer to fill it up before use.
James SNice big facility. Makes drop off easy because you drive in straight (I had a 26' Truck and a 18' Toy Hauler), no backing up complex parking. Check in folks are outside, and you are in and out in 5 minutes.
Wesley BSee comment above regarding getting the truck serviced.
Wesley BThe vehicle only had one quarter tank of gas at pickup.
STEPHEN WGreat customer service. We were greeted as soon as we pulled into the lot. The young lady went over my charges and thanked me for choosing U-Haul.
TIFFANY SEasy transaction
ROBERT GAll the drivers and people I spoke to on the phone were very helpful and professional. Dan, one of the drivers in Maryland was especially helpful. He really cares about his customers. GREAT CUSTOMER SERVICE DAN!!! One of the boxes had a damaged door. Clearly it had been a problem before. The pickup driver (Dan) had to secure the door for me. I let the person know that I spoke to on the phone regarding pickup after we unloaded in Florida, that I couldn't secure the door. She said she would try to take it out for servicing.
B Fcharged me an extra day ($59) for no reason. Contacted customer service and they issued a refund. Very small signage to indicate where to drive truck into for returns. Could not see signage from road. Made us return to main road to make dangerous u-turn to correct entrance. Needs new, bigger signage.
CHARLES JReally nothing you can do. I just hate where its located because its very hard to drive out of lot. Can't see traffic coming from both ways.
VANESSA Wkeep up the good work.
CAREY BSending a shout out to Brad and al for there service
DERRICK YThis location is great and the employees are friendly ,used This location many times. On my last time there is rented a car trailer, when he plugged it in ,he found that the trailer connection wire was bad. He replaced it with one from another trailer, it worked but that failed also. I was in Philadelphia without trailer lights, I managed to find a store that had a replacement and I replaced the bad connection wire to get back home.
DARIN BEverything was great and fast and the service was great.
CELESTA HThe staff was fantastic. Online reservation system worked great. The app was very efficient. Pickup and drop off were very easy. If I can think of one thing to improve, it would be to oil the door on the trailer as it was hard to open and close.
JOSEPH KThe lock box was challenging to get in to.
ANGELA GYou all need to hire more people at this location. Both times that I’ve went, there has only been one person working. And you can tell that the person is being overworked. Very friendly staff. Extremely knowledgeable. But they need some help.
LATIA HCustomer service was superb.
CATHERINE LI wouldn’t hold the renter responsible for their emergency contacts neglect to pay. One persons actions shouldn’t dictate another persons integrity! Dealing with this situation almost made me miss my appointment. You all should have a much better syst
JASON NThe service is A1 , this U-Haul location staff give the best service. The equipment are very well kept. The employees are very nice and professional
TRACY MThe young lady that checked me out once I returned, the rental was very kind and courteous.
SHERRY WI did not interact with any personnel. It was an after hours drop off. I do appreciate the option.
Latoya BCourtney was excellent dealing with me.
WILLIAM SI'm not sure if there is temperature control at the facility for my U Boxes, or would that be additional cost? Overall, I am happy, I would recommend U Haul.
Charles NExcellent team, I appreciate the great service and friendly atmosphere
KOTOSHIA ALots of confusion on the receiving end. The driver would not deliver the box to the house, U-Haul kept contacting me even though I was not receiving the box and the proper contact info had been provided, ultimately had to have box delivered to a storage facility. Service was great on front end. Also, invoices kept coming through, often with duplicate information. Seemed like a lot of unnecessary confusion.
PHIL B