Customer Reviews for U-Haul Moving & Storage of Owings Mills

247 reviews

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

JADE B. 
Rating:
5.0

Employees were very professional, pleasant and helpful.

DARLENE J. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
2.0

I rented a van at 851am and it had to be returned by 3pm or I would be charged for 2 days which I was because I returned it at 401pm. To have a vehicle slightly more than 7 hours and be charged two days is insane! Last time I checked 2 days constituted a period of 48 hours not 7! I will will never use uhaul again nor recommend them to anyone I know! $279 for 7 hours is flat out robbery!

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

MIGNON L. 
Rating:
4.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Everyone was very courteous and professional.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Marsharon F. 
Rating:
3.0

The pre-ordered furniture dolly, appliance dolly, and pads were not in the vehicle and they only refunded $10. Also, they didn't mention any of this until I asked.

JAE Y. 
Rating:
5.0

Customer did not leave a comment.

AMIRAH B. 
Rating:
4.0

Customer did not leave a comment.

EMETERIO P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

KARRI H. 
Rating:
5.0

This location by far, is the most professionally operated Uhaul I've ever used. The have a wide assortment of equipment along with a well stocked showroom. The manager an staff were awesome.

Johnathan W. 
Rating:
5.0

Customer did not leave a comment.

Ijang N. 
Rating:
4.0

Mobile reservation assigned one truck that I walked around photoed and checked in and when I went to get keys I was assigned a different truck and had to wait as new paperwork was filed. If I had been in more of a hurry I would have not had time to add another 15 minutes to my morning.

COLIN WILLIAM C. 
Rating:
5.0

Extremely personable and so positive! Absolutely needed that level of hospitality after 2 long days of pack and initial move. Also informative - advised importance of placing next rental as soon as move date is known to ensure what is needed is available

Joanne G. 
Rating:
5.0

Awesome place.Very helpful

Benjamin H. 
Rating:
5.0

I was promised my truck at 6am with 24/7 check in, but they moved my reservation the night before to this location. Although the location was clean and the employees were kind, I was not allowed to get my truck until 7am... which threw a wrench in my moving plans.

MOLLY W. 
Rating:
3.0

Customer did not leave a comment.

SUMAN REDDY P. 
Rating:
1.0

Charged extra for the service I didn't ordered. Called customer service spend 35 min waiting for representative and then got transfered to somewhere else. Problem sisn't solved!!!

Petr S. 
Rating:
1.0

Rude employee at equipment return who, after make a snide remark as I waited for a receipt or something similar, failed to check the equipment in. This led to over two hours of wait time on the phone trying to resolve the situation the next day.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Irene R. 
Rating:
3.0

I love it

Christopher R. 
Rating:
5.0

All good 👍🏼

Abdias M. 
Rating:
1.0

My pickup location changed. I don't see the point in being able to select a pickup location if Uhaul is simply going to switch it on me at the last minute. Your customer service is not helpful and disconnected the chat on me 3 separate times. Then proceeded to tell me I had to call an 1-800 number to fix the drop off location issue was your mistake.

Katie L. 
Rating:
2.0

Not make me pay for someone elses fuel. I barely used any fuel, therefore putting any money into the tank would have me paying for someone elses fuel. Because it was returned at a half a tank and not right below 3/4, they made me pay for fuel... I dont think thats right at all. Also rented a hand truck that was not in the unit...thankfully was reimbursed for that.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

excellant in everyway

RANDY C. 
Rating:
5.0

Find A easier way to return the truck doing after hours.without feeling like you have to pay 20.00 dollars.

wanda F. 
Rating:
5.0

No comments

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Great service in every way.

MARK H. 
Rating:
3.0

Customer did not leave a comment.

SHARON T. 
Rating:
5.0

Customer did not leave a comment.

WILSON G. 
Rating:
5.0

Excellent customer service.

JOSE C. 
Rating:
5.0

The representative were very nice and they gave me a choice in the make which turned out to be better than the brand new one they gave me last time. Return was quick and easy. I would definitely use them again!!!

PATRICIA L. 
Rating:
5.0

Great service!

Anthony G. 
Rating:
5.0

Gentleman was very friendly & professional. Another great experience.

STEPHANIE N. 
Rating:
5.0

Keep everything the same

KENNETH M. 
Rating:
5.0

Everything was above stardard! They were quick, explained everything and when I needed additional help, they made it happen with no problem. About make a request right now.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Everything was nice new place new vehicles staff was excellent manager has excellent walking in without appointment got a new van excellent place

Paul C. 
Rating:
5.0

Excellent

LATONGA C. 
Rating:
5.0

Good and helpful uhaul staff

CHUKWUEMEKA A. 
Rating:
5.0

Awesome experience. Thanks

ROGER L. 
Rating:
4.0

My customer service person was absolutely wonderful he was very helpful, fast and courteous. He is a mew employee but Uhaul should be proud of this new-hire. This is coming from a customer service manager and trainer -S.Gray

Stacey G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
4.0

Customer did not leave a comment.

MATVEY Y. 
Rating:
5.0

guy let me wait for my ride inside the store which was spacious and looked fairly new...

ROBERT B. 
Rating:
5.0

Provide Military Discount

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Rose D. 
Rating:
5.0

Customer did not leave a comment.

DONNAMAY B. 
Rating:
4.0

Customer did not leave a comment.

Tina P. 
Rating:
1.0

I waited for an hour before I was even acknowledged. This hour cost me time in my rental and messed up my moving plans. I returned the vehicle clean and was still charged a $25 cleaning fee without a phone call or notice. The fuel indicator was above the 1/2 tank mark I was charged at a 1/2 tank level. For 15 gallons when I drove under 30 miles. Total rip off. I was also told I would get a military discount which is why I chose that location on top of convenience, no such discount. Terrible customer service and experience. I will be disputing the charges.

Paul J. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

SEANA T. 
Rating:
1.0

Everyone outside this location were extremely helpful.

Ruchel F. 
Rating:
5.0

Customer did not leave a comment.

KENYA W. 
Rating:
4.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Shavar S. 
Rating:
5.0

I've rented many uhaul trucks lately and this is the one and only facility that has a cleaning/disinfectant station outside that customers can witness the trucks being cleaned and disinfected. I would definitely use this facility again.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

WILSON M. 
Rating:
4.0

The entire experience, minus the location, was completely horrible and I would never recommend uhaul as a company to anyone. I have never been more inconvenienced by of a company's negligence in my life. The location was clean, one employee (amanda?) was friendly, the others were not. The truck was not in great shape mechanically. I am very dissatisfied and will recommend people use a different company.

APRIL A. 
Rating:
3.0

There were errors in my charges. One of them was fixed but the other one wasn't. The issue was whether I brought the vehicle back with a 1/4 tank full. Their customer service said it was less than 1/4 full and charged me not only for the extra 1.3 gallons of gas but slapped on a $30 fuel fill-up service fee. I was careful to fill up the tank to at least 1/4 and the photo I uploaded when I returned the vehicle showed that it was 1/4 fuel. She claimed that it was because the photo was taken at “an angle”. I have concerns about the service that I received in that respect: 1. The clerk who checked me in mentioned a $4 per gallon fee for gas but never once said there was also a $30 extra charge. Customer service, in insisting that the charge was accurate, referred me to the fine print in the contract, but the check in clerk should never have provided misleading information knowing fully well that I wasn't going to take the time to start studying the contract to confirm the veracity of his statements in the 4 hours rental time that I was allocated. 2. I was surprised that customer service would quibble over charges for 1.3 gallons and, rather than give the customer the benefit of the doubt and waive the charge, risk losing a future customer. 3. I don't know what the service charge would be for considering the next customer is the one that is given the responsibility to fill up the tank, as I was when I picked up the car at 1/4 full. 4. The customer is not given much direction at the outset about how the rental works or how to return the car. You are supposed to figure this out by checking online instructions upon returning the vehicle while sitting in a dark car park. 5. On the plus side, when I called for information before making my online reservation, customer service took the time to help me figure out what size vehicle I should rent.

Morenike O. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

The mileage calculation on the odometer is not great. Every half mile is registered as one mile ,the odometer system is adjusted to take extra money from the customer. I will campaign a video on YouTube how U-haul charges extra money by adjusting the odometer. And I will never recommend for nobody.

YONAS K. 
Rating:
5.0

I appreciated the customer service. All staff that was there created a positive experience. Kudos to them all. Patricia Hill

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

YAU LUN T. 
Rating:
5.0

Awesome helpful employees!

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
5.0

This U-Haul location is nothing short of amazing customer service.

LINDA P. 
Rating:
5.0

Nothing service was great

DEBORAH C. 
Rating:
3.0

The battery died on the truck and we had to f he eat a jumpstart.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Yau Lun T. 
Rating:
5.0

Customer did not leave a comment.

Malcolm P. 
Rating:
5.0

Customer did not leave a comment.

WELTON L. 
Rating:
1.0

They had moving and storage on their signs but didn't have storage available so I had to pay to go to a separate storage place up the street which cost me over 100.00. I am very unhappy

Shanah B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

YASEMIN G. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

CANDITA P. 
Rating:
4.0

Although this was a convenient location, I really wish our experience was better. We were not told or warned about the double pricing should we return the equipment after closing. Had we known, we would have returned the truck before the office closes. U-Haul really need to tell customers about price changes or penalties and such. If I can avoid doing business with U-Haul in the future, I will definitely do so since this is not the first time this same thing has happened.

STEVEN R. 
Rating:
5.0

The customer service personnel at this location couldn't have been more friendly and accommodating. They were a joy to deal with. JC

JOSEPH C. 
Rating:
5.0

The manager had a new team but theu took great care of us!

Morgan F. 
Rating:
5.0

Customer did not leave a comment.

MORGAN F. 
Rating:
5.0

Customer did not leave a comment.

Jshontane A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
2.0

I dealt with 2 employees. The first (Alison?), was very nice, helpful, and professional. However, when I returned the van she turned the check out process over to a young man. He was exceedingly rude. I returned the van early, and with more gas in it than when I picked it up. He insisted on charging me a fuel surcharge anywY, even after I showed him the mileage and my fuel receipt. He said that he acknowledged that I had overpaid for gas, but he he was leaving the charge on my bill. I said :I just demonstrated that I put more gas in it then I used, and you're charging me anyway?" His exact response was "Yeah, pretty much". I don't care about the $6. I DO care about getting deliberately ripped off and disrespected. I will never use this location again. I frequently rent from Enterprise right up the street, and have always had a smooth transaction. I'm sticking with them from now on.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
2.0

Customer service

Ashley L. 
Rating:
5.0

My customer experience with Amanda was Awsome! Very nice and pleasant to work with. I would recommend this location to anyone, and please ask for Amanda 😊!!!

India G. 
Rating:
4.0

The truck did not have an ice scraper for the windshield the window was frosted and the ice scraper would have been helpful

STANLEY P. 
No reviews have been submitted for this location.

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