Customer did not leave a comment.Bobby w. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Oxford
Oxford, AL 36203
(Hwy 78 W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have not been emailed my final charges for today's rentalDaivd W.
Customer did not leave a comment.Monte M.
Customer did not leave a comment.CHRISTIAN N.
Excellent experience. I would highly recommend this location.Rob R.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Christian N.
The Host at this site was awesome !!!!!!!Scott M.
Great service. Fast service. Friendly staff.Brad C.
Great crew! Great service! U-Haul's elite!Christian N.
Customer did not leave a comment.LINDA W.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.CHANTEL D.
The manger was so incredibly helpful! I would recommend this location to anyone looking to rent a Uhaul or get moving materials!Benjamin L.
Great service from all associates! Thank you for taking care of business. Ya'll are outstanding!Robert W.
Customer did not leave a comment.avery B.
Customer did not leave a comment.Mark T.
CONSISTENT 5 STAR SERVICE. After many years, my Company continues to use U-Haul equipment regularly. I can say without hesitation that TERESA at 523 Hamrick Dr, Oxford, AL, is THE BEST U-Haul associat ever! Robert Weiss, Owner/Operator UNITY MOVING LLC 256-225-0190 email@example.com MCN: 946065 USDOT:1481690Robert W.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Marilyn W.
Customer did not leave a comment.Thomas S.
Honestly it was fantastic. I've used you multiple times and had a fantastic experience on each one. Thank you for being a well run ship.Trevor R.
Customer did not leave a comment.Christian N.
Great service!!Tonikos V.
I would like to speak to someone at your earliest convenience.My number is (256)626-8274.I had a horrible experience.Teresa M.
Nothing customer was great.Harvey R.
Customer did not leave a comment.marjorie J.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.Samiko M.
Told card wouldn't work drove to get cash came back they didn't tell me I needed a deposit and then they told me to use my card and it worked fineLane W.
Extremely rude store manager. The requirements for 2 alternate contacts lead her to call my sick granddaughter who I told her was very I'll but she called anyway and then she called my fiancee who was with her father while he was in a chemotherapy treatment for cancer. Can't imagine a colder human being on this planet or a more ridiculous policy. She explained this was in case a stole the trailer!!! Told her I would leave a $10,000 deposit on an open 5x9 trailer in lieu of her disturbing these folks. Insinuating I was a thief and repeated rude remarks is totally unacceptable and should require her immediate termination.James L.
The lady that helped me was very informative professional friendly and overall has great customer service.Nichole W.
Customer did not leave a comment.PRISCILLA M.
Great staff! People were very friendly and helpful!! Definitely will use them again.Barbara H.
Customer did not leave a comment.Linda W.
I've been an exceptionally satisfied customer at the 523 Hamric Dr, 36303 location since Teresa started working there!Robert W.
Property Manager was amazing.DENETRIA M.
Customer did not leave a comment.Juan T.
Our customer service rep was exceptional.. .she made my experience wonderful. Her name Theresa in Oxford AL locationPam R.
Customer did not leave a comment.Jesse L.
Customer did not leave a comment.Shanquala C.
Ibalwaysxexperience consistent value & friendly service here.Robert W.
Just so everyone knows, ask for the longest amount of time you can. Don't shortchange your time. It's better to bring the truck back early than to be charged for a whole other day because you were an hour late. When the girl stated what time to bring the truck back I said "I'm not sure if I'll make that time or not" and she said "no worries". I said it'll definitely be back before you close today and again she said no worries. Not once did she mention they would also charge me a whole other day including all the fees. I don't even remember reading that on the site when I was reserving. So not only did I get charged the whole extra day, but then I got charged a full $.99 for each additional mile. We were told that after the 100 miles we said we would travel, each additional mile would be charged $.49 or something of that sort...but nope we got charged full price for each additional mile. So yes not happy with service at all. If they had told me any of this at time of pickup, I would have extended my time to keep truck and/or been prepared for the extra costs. And had they not told me the charge for each additional mile would be less than I would have just expected what they did actually charge me, but nope they lied. Never will I ever use them again for storage or uhaul rental.Paula M.
Customer did not leave a comment.Amy J.
Quality, quick & friendly service. These folks are amazingly competent, always maintaing professional bearing under pressure. U-Haul has a jewel of a location here!Robert W.
I wish I would have remembered the girls name who checked us in to our truck and rented us our storage building yesterday !!! She is the best and deserves to be recognized for how helpful she was ! Would definitely recommend anyone to use them for any and all of ur moving and storage needs !!Ashley M. | First Impressions
Customer did not leave a comment.KATHLEEN B. | Overall Experience
Friendly people. Great staff!Christian N.
Thank you for consistently great service!Robert W.
Customer did not leave a comment.Molly D.
Great customer service, and that is rare these days!John P. | First Impressions
Customer did not leave a comment.KEYONA M.
Customer did not leave a comment.Christian C.
Customer did not leave a comment.Christian N.
Customer did not leave a comment.Christian N.
They will give out your personal information.FRANK W.
Excellent personalCarlos M.
Customer did not leave a comment.Zenobia G.
Customer did not leave a comment.Sheri H.
Theresa and her team do a GREAT job! Our moving experience was stressful, but she and her team made their part of it very smooth and amazingly helpful. Thank you!!Nathan P.
The storage unit didn’t have a light inside it was dark and bugshelen w. | Overall Experience
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.Kimberely D. | Overall Experience
It was very convenient. Thank you!MEHARU N.
The staff could not have been more helpful, understanding, and supportive with my storage situation. Really nice folks.MICHAEL M. | First Impressions
Great service! Great folks! Great experience!Christian N.
Customer did not leave a comment.Jeffrey G. | Overall Experience
I really couldn't guess at how much gas to put in the small Uhaul and put wayyyyy to much gas in and they would not give me my money back nor deduct it from my charges.VALARIE S.
Excellent service.Justin M.
Customer did not leave a comment.Lisa C. | First Impressions
Have used this facility several times. I am so thankful for the convenience and care!jo g. | Overall Experience
Customer did not leave a comment.Toni W.
The woman was sooo nice & helpful. There was a lot if trucks being returned so it took a while & had to leave the truck on the side of the road. The owner should have had more help available.holly W.
Customer did not leave a comment.SHARON C. | Overall Experience
The customer service was greatNancy A.
Theresa and her staff are fabulous!! I will always recommend this center to anyone moving to or from this area.francesca m. | Overall Experience
Customer did not leave a comment.DUNTREY H.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.pat p. | Overall Experience
Customer did not leave a comment.william M.
Customer did not leave a comment.Seth C.
Customer did not leave a comment.JASON W.
Great lady took care of us!Shirley B.
Mrs. Theresa was extremely nice & very helpful.... would most definitely use them again!!!Jerrold B.
The people here were very helpful.Celest M.
Customer did not leave a comment.ERNEST H.
She is friendly and a good communicator. Ready to answer any questions and assist on a grey area.Abiodun A.
Ms. Teresa is awesome. Great customer serviceTAMARA C.
Customer did not leave a comment.DAVONMARIE W.
Customer did not leave a comment.Angela A. | First Impressions
It is always a pleasure doing business with these! Victoria was professional, friendly & accommodating!Christian N.
Excellent business and the staff were very friendly and helpful.jobeth g. | Overall Experience
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.steven s. | Overall Experience
Customer did not leave a comment.Dhruvesh P.
Customer did not leave a comment.SHARON G.
Thank you for helping me during a tough time I appreciate it ..BROOKLYNNE G. | Overall Experience
Both Women were excelentJASON C.
Customer did not leave a comment.Jeffrey T. G.
Customer did not leave a comment.TIMMY R.
Customer did not leave a comment.harley F.
Representative was somewhat unprofessional. Had a reservation but it got changed the day of and was supposed to be comped a trailer for having to downsize the day of. Representative told me it was good to go but when I got there to pick up uhaul trailer wasnt on reservation. It took the Representative over an hour to get my comped trailer on the reservationCHAD S.
Customer did not leave a comment.charles p. | First Impressions
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.DMarrious L.
Service and the area are great but it would be nice to have later access hours without having to pay extrarodney n. | First Impressions
It's was an easy and non-eventful experience, one less problem I had to worry about. The staff at this location was great.GREGORY B.
Customer did not leave a comment.Dana M.
Everything was Great, the agent that helped us with buying boxes to pack stuff in and the items needed for packing was excellent. We appreciate the help and the vehicle we rented was clean and windshield was spotless. Thank you to U-haul of OXFORD AL!!Sammie B.
Customer did not leave a comment.Jenna G. | Overall Experience
Have U-Haul inspected by a Certified Mechanic!!!!Rickey G.
Customer did not leave a comment.RICHIE L.
Teach all workers how to back trucks up.ELIZABETH D.
The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gateEugene H. | Overall Experience
Customer did not leave a comment.John C.
Customer did not leave a comment.Calvin O.
It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.andrew w. | First Impressions
Customer did not leave a comment.Debra S.
Customer did not leave a comment.BROOKLYNNE G. | First Impressions
Customer did not leave a comment.Hugh t. | Overall Experience
Customer did not leave a comment.Elizabeth D.
The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.kismet h. | First Impressions
Customer did not leave a comment.Robert J. | Overall Experience
Customer did not leave a comment.Herbert B. | Overall Experience
Customer did not leave a comment.buddy n. | Overall Experience
Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of themShirley M. | First Impressions
Customer did not leave a comment.jobeth g. | First Impressions
I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!Amanda C. | Overall Experience
I can’t remember the ladies name that helped me but you was extremely friendly and very helpfulCrystal H. | First Impressions
Customer did not leave a comment.amy b. | First Impressions
Very wonderful people working there very helpfulwillie g. | Overall Experience
Customer did not leave a comment.JUSTIN E. | First Impressions
New owner is very nice.Monica C. | Overall Experience
Customer did not leave a comment.Misty W. | Overall Experience
Customer did not leave a comment.Arnold S. | Overall Experience
Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️👍Etta C. | Overall Experience
Very clean and well-maintained facility; simplified move in process. highly recommendJayme H. | Online Move In
Customer did not leave a comment.Diane H. | Overall Experience
Customer did not leave a comment.Anthony R. | Overall Experience
Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.Shelia A. | First Impressions
Very helpfultheresa m. | First Impressions
Customer did not leave a comment.Tracey M. | Overall Experience
Customer did not leave a comment.tommy c. | First Impressions
The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!Douglas S. | Overall Experience
Customer did not leave a comment.Eugene H. | First Impressions
Customer did not leave a comment.bob w. | First Impressions
The customer service was perfect, thx!derrick s. | First Impressions
Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.Victoria H. | First Impressions
Customer did not leave a comment.Thomas M. | Overall Experience
Great job nice peopleDAVID M. | Overall Experience
Customer did not leave a comment.Pam n. | First Impressions
Customer did not leave a comment.Thomas M. | First Impressions
The manager is awesome and very professional and she was a tremendous blessing to me.Patricia T. | Overall Experience
Customer did not leave a comment.tequila m. | First Impressions
Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!sandra j. | Overall Experience
Customer did not leave a comment.THOMAS K. | First Impressions
Customer did not leave a comment.Lisa P. | Online Move In
Customer did not leave a comment.Terry S. | Overall Experience
Customer did not leave a comment.Tyler B. | Overall Experience
Customer did not leave a comment.Nam L. | Overall Experience
The light in my storage unit had no bulb was dark at night.Glen J. | Overall Experience
Customer did not leave a comment.SKOT R. | Overall Experience
We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.staci f. | Overall Experience
Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!Shannon S. | First Impressions
Excellent serviceTamara M. | Overall Experience
Worst storage unit i have ever rented. Definitely get rid of Teressa. I don’t know how anyone could have her running their businessjordan f. | Overall Experience
Customer did not leave a comment.candria t. | Overall Experience
Thank you much, I felt like my property was safeMisty C. | Overall Experience
Customer did not leave a comment.Tasha G. | First Impressions
The storage place and people were great 👍 👌 ☺Larry B. | Overall Experience
Customer did not leave a comment.steven s. | First Impressions
Customer did not leave a comment.taquita g. | First Impressions
The manager at this location was great helped with all our needs thank youLarry B. | First Impressions
Customer did not leave a comment.Sheila L. | Overall Experience
Customer did not leave a comment.sally a. | Overall Experience
Me. Theresa is awesome Great customer serviceROBYN P. | Overall Experience
Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!andrea f. | First Impressions
Customer did not leave a comment.Tamara M. | First Impressions
The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.Lengy N. | First Impressions
The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.Patricia T. | First Impressions
Customer did not leave a comment.Clinton W. | Overall Experience
Customer did not leave a comment.ebony z. | Overall Experience
Customer did not leave a comment.tracie j. | First Impressions
Theresa was great and very nice. She called me to let me know about anything going on with my unit.Stacey H. | Overall Experience
Customer did not leave a comment.THERESA L. | Overall Experience
Customer did not leave a comment.deb h. | Overall Experience
Overall nice experience, 1 person was rudedorinda o. | Overall Experience
Customer did not leave a comment.jenn b. | First Impressions
The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank youRhonda B. | First Impressions
Customer did not leave a comment.julie w. | Overall Experience
Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.Robin S. | Overall Experience
Customer did not leave a comment.MOHAMMED I. | Overall Experience
Customer did not leave a comment.Lisa L. | First Impressions
As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.Olisha E. | Overall Experience