Customer Reviews for U-Haul Moving & Storage of Oxford

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

Placed a formal complaint but heard nothing but crickets in return

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

The truck got 5.2 miles per gallon. My RV with the same motor gets 14.6 miles per gallon. Maybe the gage is not working.

Your rental rates for a local moves are too high. You advertise $29.99 for the day but then add mileage rate and the customer also has to buy gas. My rental cost me over $160 dollars.

This is been the most reliable, best managed U-Haul facility I have ever used!

Everything and the lady that wrote me was great. Thanks for the professionalism

Good customer service with friendly and professional Care. I will come back.

The computer was down so it took a while to get checked in. I tried to check in online and it wouldn't go through. I tried to call the 1-800 number and was on hold for 20 minutes before I was disconnected. Then had to wait a while at the location for the system to start working. The location and employee was great.

This was a great experience; they are the most professional and kind people to work with.

Very helpful and employee Tequisha was excellent and very professional.

The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Great customer service, very friendly and pleasant to do business with. You have an awesome team at this location!!!!:)

Thank you I had a pleasant experience.

Theresa was extremely knowledgeable and helpful I would recommend this location to everyone and she is a big part of why I would.

The entire experience was great. From reservation, to getting equipment, to returning. Will gladly use again when needed!

Teresa was amazing! We had problems with our light connector and she did everything she could to help us with our issue.

This location is outstanding and my rental was flawless. However, I had a guaranteed resevation #28163904 for pickup at 7:30 pm on September 8 that was a huge problem. I arrived around 7 pm on the 8th only to find that the location was closed for the evening and scheduled to reopen at 11 am on the 9th. I was fortunate enough that this reservation #28232711 could be made at the last minute for pickup at 7 am on September 9. Whereas I can praise this location, I would definitely avoid Shooters Alley Indoor Range at all costs for any future rentals.

Try to have phone calls answered locally.

Excellent service when I got there 10 min before my appointment the truck was already parked on front. Everything was smooth and quick. Big thank!

Every thing went very will for me only thing I had a pick up truck reserved the people didn't return it Teresa was on top of everything for me

Theresa was so good

Teresa was very helpful and friendly. She made this a pleasant experience with uhaul.

The only problem I had with it was that having to pay for an extra day if it was not returned within 24 hours but overall the ride was smooth and I saved money on gas.

Theresa was great and very nice. She called me to let me know about anything going on with my unit.

Wonderful experience!!!

I rented a truck on line. When I went to pick it up the place was closed. O was out of the use of a vehical. I had to go else where for a truck. I suggest that you let your dealers go that are not going to be available to customers if a truck is being gotten grom them.

this facility is the best .staff always helpful and friendly

This place was very friendly, helpful, and professional. This place gave me much more respect than I had at a previous location. Kyla was a great help also.

Need area to leave truck after hours.

Overall nice experience, 1 person was rude

This rental truck needs the front steering repaired/ rebuilt.

Thanks for being so helpful and kind to us

The associate was very helpful. We tried to turn the truck in using our phones but every time we took a picture it would not go any further. The associate was closing and came over and told us that she would take care of getting the truck turned in.

My truck was on 3/4 tank and she said it was 7/8 tank. I filled it up to 7/8 so technically I was overcharged! I'd like a refund for my extra gas I had to put in there. I have pictures of the gas reading and mileage before and after returned.

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

Amazing customer service from this location. Even while training another new employee it was pleasant and easy.

good job

Nothing. Excellent service.

My ole saying goes, "I hate going to U-Haul, because there's serious work involved after equipment pickup. LOL However, the staff at the Hamric Location is awesome. They actually put themselves in your shoes to help, asssit, and ensure you make the best choice for your needs. MsTeresa is the absolute "BEST" without reservation!!! If anyone else helps me, well, the STANDARD is set with her service and expertise!!

This location is amazing. The talladega location on highway 77 needs to be closed. There is a female there that is nice but the guy there needs to be retrained for customer service.

None. Excellent customer service and courteous employees!!

Have the trucks maintenance the truck ran good just the front end was a bit loose maybe it's a Ford thing. But other than that I had no problems got the job done.

I see know need to improve it works like it is

Sales associate “Christina” was very helpful, courteous and pleasant personality to interact with. I would recommend this location and to see her personally.

Everything was very professionally done and the customer service was astounding the employee was very friendly and extremely helpful I would highly recommend this location to anyone looking for U Haul services.

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Great customer service

Everything was great! The salesman was very helpful and polite. His name was justin. Would recommend to everyone

Uhaul is very EXPENSIVE Clean the interior glass, little dangerous.

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Fast friendly service, nice clean equipment

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

The employee Justin who serves me and my friend. He was very rude. I've rented from this location a few times I've never met this gentleman usually get very good service here. If you had earbuds in listening to music or on a phone call I couldn't tell. With help loading the trailer he just has very snappy very unfriendly. Inside the trailer was very dirty. Garbage and debris on the floor. Unfortunately the only major u-haul center around. Some kind of stuck going back.

Customer service at this location was courteous and friendly -fast from time I picked up vehicle till I return it.

Offer a change of contract whe the customer says round trip and needs just a 1 way

The advertised price $1995.00 after all the add-ons ended up being $78. I will never rent from U-Haul again

Justin and his team were extremely helpful and patient making sure we were able continue on schedule with our main truck out of service.

Nothing at all, everything was perfect! I couldn't have asked for a better experience

Make sure that the customer receives all the supplies he/she requested before they leave...

I was about 15 minutes late dropping off my truck and when I tried to do the Uhaul return online the website was experiencing difficulties. I called 1800gouhaul and spoke with a woman who told me it was taken care of. I would understand the $20 late fee but they ended up charging me another $100 because they told me it was unavailable for booking. How is it my fault that Uhaul didn't “take care of me” like they said they would? They are refusing to speak to me or help me I have used this service many times and have never been treated so rudely

Best U-haul franchise in the Oxford/Anniston area.

Great service and very friendly staff

Great experience, fast and friendly

Everyone was very professional and the service was excellent!!

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

nothing

Nothing

I dealt with 4 different individuals at this location and all of them were very helpful, friendly, informative and eager to give me a good experience. Can't say enough for the courtesy and customer attention. A+ for this location, really. I live in Oxford and have been going to this spot for over a decade. Nothing but improvement.

All was good and customer service was excellent. Kudos!!!

I refused the insurance on the utility trailer that I rented this morning. Justin Daniel emailed me my receipt. Upon looking at me email when I got home I realized that he had charged me for it anyway. Now I am back at the store and he is not here. I called his cell and he is giving me the runaround. Please follow up with me as I am very disappointed with his service at this time.

Good

Very pleased with the service received at this facility

Awesome

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Price was raised...Too expensive

Everything was smooth from the customer service to moving things into my unit.

Tammy, Kelly, and John were especially helpful

Very great! Definitely will use them again !

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Secure, very clean and easy to access.

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Awesome place with really helpful people in charge.

Even though they are a little distance it was worth the trip.

Great U-Haul Facility

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!

Prompt courteous service, comparable pricing.

Scott and Francesca were very helpful and kind. Excellent customer service.

Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.

Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.

Thank you very helpful. Great job

Kaydee was amazing!!!

Would definitely recommend this location!!

None

They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.

I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.

Thank you for everything that you done for me and making sure my belongings were safe

Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.

Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everything

Service was quick & very friendly. Thanks

We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was applied

Unprofessional never use the Oxford again

Always a clean facility. The staff goes out of their way to try to accommodate your needs.

An overall good expirience

You

Good people

The staff have a smart mouth!!

Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!

none

I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.

Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me that

Paid $10 extra for 24 hour access that didn’t work