Customer did not leave a comment.avery B.
Customer Reviews for U-Haul Moving & Storage of Oxford
Oxford, AL 36203
(Hwy 78 W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark T.
CONSISTENT 5 STAR SERVICE. After many years, my Company continues to use U-Haul equipment regularly. I can say without hesitation that TERESA at 523 Hamrick Dr, Oxford, AL, is THE BEST U-Haul associat ever! Robert Weiss, Owner/Operator UNITY MOVING LLC 256-225-0190 email@example.com MCN: 946065 USDOT:1481690Robert W.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Marilyn W.
Customer did not leave a comment.Thomas S.
Honestly it was fantastic. I've used you multiple times and had a fantastic experience on each one. Thank you for being a well run ship.Trevor R.
Customer did not leave a comment.Christian N.
Great service!!Tonikos V.
I would like to speak to someone at your earliest convenience.My number is (256)626-8274.I had a horrible experience.Teresa M.
Nothing customer was great.Harvey R.
Customer did not leave a comment.marjorie J.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.Samiko M.
Told card wouldn't work drove to get cash came back they didn't tell me I needed a deposit and then they told me to use my card and it worked fineLane W.
Extremely rude store manager. The requirements for 2 alternate contacts lead her to call my sick granddaughter who I told her was very I'll but she called anyway and then she called my fiancee who was with her father while he was in a chemotherapy treatment for cancer. Can't imagine a colder human being on this planet or a more ridiculous policy. She explained this was in case a stole the trailer!!! Told her I would leave a $10,000 deposit on an open 5x9 trailer in lieu of her disturbing these folks. Insinuating I was a thief and repeated rude remarks is totally unacceptable and should require her immediate termination.James L.
The lady that helped me was very informative professional friendly and overall has great customer service.Nichole W.
Customer did not leave a comment.PRISCILLA M.
Great staff! People were very friendly and helpful!! Definitely will use them again.Barbara H.
Customer did not leave a comment.Linda W.
I've been an exceptionally satisfied customer at the 523 Hamric Dr, 36303 location since Teresa started working there!Robert W.
Property Manager was amazing.DENETRIA M.
Customer did not leave a comment.Juan T.
Our customer service rep was exceptional.. .she made my experience wonderful. Her name Theresa in Oxford AL locationPam R.
Customer did not leave a comment.Jesse L.
Customer did not leave a comment.Shanquala C.
Ibalwaysxexperience consistent value & friendly service here.Robert W.
Just so everyone knows, ask for the longest amount of time you can. Don't shortchange your time. It's better to bring the truck back early than to be charged for a whole other day because you were an hour late. When the girl stated what time to bring the truck back I said "I'm not sure if I'll make that time or not" and she said "no worries". I said it'll definitely be back before you close today and again she said no worries. Not once did she mention they would also charge me a whole other day including all the fees. I don't even remember reading that on the site when I was reserving. So not only did I get charged the whole extra day, but then I got charged a full $.99 for each additional mile. We were told that after the 100 miles we said we would travel, each additional mile would be charged $.49 or something of that sort...but nope we got charged full price for each additional mile. So yes not happy with service at all. If they had told me any of this at time of pickup, I would have extended my time to keep truck and/or been prepared for the extra costs. And had they not told me the charge for each additional mile would be less than I would have just expected what they did actually charge me, but nope they lied. Never will I ever use them again for storage or uhaul rental.Paula M.
Customer did not leave a comment.Amy J.
Quality, quick & friendly service. These folks are amazingly competent, always maintaing professional bearing under pressure. U-Haul has a jewel of a location here!Robert W.
I wish I would have remembered the girls name who checked us in to our truck and rented us our storage building yesterday !!! She is the best and deserves to be recognized for how helpful she was ! Would definitely recommend anyone to use them for any and all of ur moving and storage needs !!Amberly J. | First Impressions
Customer did not leave a comment.KATHLEEN B. | Overall Experience
Friendly people. Great staff!Christian N.
Thank you for consistently great service!Robert W.
Customer did not leave a comment.Molly D.
Great customer service, and that is rare these days!John P. | First Impressions
Customer did not leave a comment.KEYONA M.
Customer did not leave a comment.Christian C.
Customer did not leave a comment.Christian N.
Customer did not leave a comment.Christian N.
They will give out your personal information.FRANK W.
Excellent personalCarlos M.
Customer did not leave a comment.Zenobia G.
Customer did not leave a comment.Sheri H.
Theresa and her team do a GREAT job! Our moving experience was stressful, but she and her team made their part of it very smooth and amazingly helpful. Thank you!!Nathan P.
The storage unit didn’t have a light inside it was dark and bugshelen w. | Overall Experience
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.Kimberely D. | Overall Experience
It was very convenient. Thank you!MEHARU N.
The staff could not have been more helpful, understanding, and supportive with my storage situation. Really nice folks.MICHAEL M. | First Impressions
Great service! Great folks! Great experience!Christian N.
Customer did not leave a comment.Jeffrey G. | Overall Experience
I really couldn't guess at how much gas to put in the small Uhaul and put wayyyyy to much gas in and they would not give me my money back nor deduct it from my charges.VALARIE S.
Excellent service.Justin M.
Customer did not leave a comment.Lisa C. | First Impressions
Have used this facility several times. I am so thankful for the convenience and care!jo g. | Overall Experience
Customer did not leave a comment.Toni W.
The woman was sooo nice & helpful. There was a lot if trucks being returned so it took a while & had to leave the truck on the side of the road. The owner should have had more help available.holly W.
Customer did not leave a comment.SHARON C. | Overall Experience
The customer service was greatNancy A.
Theresa and her staff are fabulous!! I will always recommend this center to anyone moving to or from this area.francesca m. | Overall Experience
Customer did not leave a comment.DUNTREY H.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.pat p. | Overall Experience
Customer did not leave a comment.william M.
Customer did not leave a comment.Seth C.
Customer did not leave a comment.JASON W.
Great lady took care of us!Shirley B.
Mrs. Theresa was extremely nice & very helpful.... would most definitely use them again!!!Jerrold B.
The people here were very helpful.Celest M.
Customer did not leave a comment.ERNEST H.
She is friendly and a good communicator. Ready to answer any questions and assist on a grey area.Abiodun A.
Ms. Teresa is awesome. Great customer serviceTAMARA C.
Customer did not leave a comment.DAVONMARIE W.
Customer did not leave a comment.Angela A. | First Impressions
It is always a pleasure doing business with these! Victoria was professional, friendly & accommodating!Christian N.
Excellent business and the staff were very friendly and helpful.jobeth g. | Overall Experience
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.steven s. | Overall Experience
Customer did not leave a comment.Dhruvesh P.
Customer did not leave a comment.SHARON G.
Thank you for helping me during a tough time I appreciate it ..BROOKLYNNE G. | Overall Experience
Both Women were excelentJASON C.
Customer did not leave a comment.Jeffrey T. G.
Customer did not leave a comment.TIMMY R.
Customer did not leave a comment.harley F.
Representative was somewhat unprofessional. Had a reservation but it got changed the day of and was supposed to be comped a trailer for having to downsize the day of. Representative told me it was good to go but when I got there to pick up uhaul trailer wasnt on reservation. It took the Representative over an hour to get my comped trailer on the reservationCHAD S.
Customer did not leave a comment.charles p. | First Impressions
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.DMarrious L.
Service and the area are great but it would be nice to have later access hours without having to pay extrarodney n. | First Impressions
It's was an easy and non-eventful experience, one less problem I had to worry about. The staff at this location was great.GREGORY B.
Customer did not leave a comment.Dana M.
Everything was Great, the agent that helped us with buying boxes to pack stuff in and the items needed for packing was excellent. We appreciate the help and the vehicle we rented was clean and windshield was spotless. Thank you to U-haul of OXFORD AL!!Sammie B.
Customer did not leave a comment.Jenna G. | Overall Experience
Have U-Haul inspected by a Certified Mechanic!!!!Rickey G.
Customer did not leave a comment.RICHIE L.
Teach all workers how to back trucks up.ELIZABETH D.
The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gateEugene H. | Overall Experience
Customer did not leave a comment.John C.
Customer did not leave a comment.Calvin O.
It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.andrew w. | First Impressions
Customer did not leave a comment.Debra S.
Customer did not leave a comment.BROOKLYNNE G. | First Impressions
Customer did not leave a comment.Hugh t. | Overall Experience
Customer did not leave a comment.Elizabeth D.
The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.kismet h. | First Impressions
Customer did not leave a comment.Robert J. | Overall Experience
Customer did not leave a comment.Kathleen B.
Customer did not leave a comment.Herbert B. | Overall Experience
Customer did not leave a comment.Curtis R.
They were very short speaking and very unfriendly as if it was a bother to have to deal with youDOROTHY M.
Customer did not leave a comment.buddy n. | Overall Experience
Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of themShirley M. | First Impressions
Customer did not leave a comment.jobeth g. | First Impressions
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.John C.
I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!Amanda C. | Overall Experience
I can’t remember the ladies name that helped me but you was extremely friendly and very helpfulCrystal H. | First Impressions
Customer did not leave a comment.SHARON P.
Everything was great! Love the hours if operation...that comes in handy. Most places close at 5. I'm telling all my friends about this location. Mrs. Teresa, the manager was on top of everything.pamela S.
Customer did not leave a comment.Antoinette Q.
Customer did not leave a comment.Michael W.
Rented a new Ford Transit cargo hauler. Drives great, comfortable, clean. Outstanding service.Richard G.
Customer did not leave a comment.amy b. | First Impressions
Very wonderful people working there very helpfulwillie g. | Overall Experience
Very rude and unprofessionalRebecca B.
Customer did not leave a comment.JUSTIN E. | First Impressions
Customer did not leave a comment.OCTAVIOUS P.
Theresa was awesome as well as the clerk who checked me injeannie S.
New owner is very nice.Monica C. | Overall Experience
Customer did not leave a comment.Misty W. | Overall Experience
Customer did not leave a comment.Arnold S. | Overall Experience
Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️👍Etta C. | Overall Experience
Very clean and well-maintained facility; simplified move in process. highly recommendJayme H. | Online Move In
Customer did not leave a comment.Diane H. | Overall Experience
Customer did not leave a comment.Anthony R. | Overall Experience
Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.Shelia A. | First Impressions
Very helpfultheresa m. | First Impressions
Customer did not leave a comment.Tracey M. | Overall Experience
Customer did not leave a comment.tommy c. | First Impressions
The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!Douglas S. | Overall Experience
Customer did not leave a comment.Eugene H. | First Impressions
Customer did not leave a comment.bob w. | First Impressions
The customer service was perfect, thx!derrick s. | First Impressions
Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.Victoria H. | First Impressions
Customer did not leave a comment.Thomas M. | Overall Experience
Great job nice peopleDAVID M. | Overall Experience
Customer did not leave a comment.Pam n. | First Impressions
Customer did not leave a comment.Thomas M. | First Impressions
The manager is awesome and very professional and she was a tremendous blessing to me.Patricia T. | Overall Experience
Customer did not leave a comment.tequila m. | First Impressions
Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!sandra j. | Overall Experience
Customer did not leave a comment.THOMAS K. | First Impressions
Customer did not leave a comment.Lisa P. | Online Move In
Customer did not leave a comment.Terry S. | Overall Experience
Customer did not leave a comment.Tyler B. | Overall Experience
Customer did not leave a comment.Nam L. | Overall Experience
The light in my storage unit had no bulb was dark at night.Glen J. | Overall Experience
Customer did not leave a comment.SKOT R. | Overall Experience
We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.staci f. | Overall Experience
Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!Shannon S. | First Impressions
Excellent serviceTamara M. | Overall Experience
Worst storage unit i have ever rented. Definitely get rid of Teressa. I don’t know how anyone could have her running their businessjordan f. | Overall Experience
Customer did not leave a comment.candria t. | Overall Experience
Thank you much, I felt like my property was safeMisty C. | Overall Experience
Customer did not leave a comment.Tasha G. | First Impressions
The storage place and people were great 👍 👌 ☺Larry B. | Overall Experience
Customer did not leave a comment.steven s. | First Impressions
Customer did not leave a comment.taquita g. | First Impressions
The manager at this location was great helped with all our needs thank youLarry B. | First Impressions
Customer did not leave a comment.Sheila L. | Overall Experience
Customer did not leave a comment.sally a. | Overall Experience
Me. Theresa is awesome Great customer serviceROBYN P. | Overall Experience
Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!andrea f. | First Impressions
Customer did not leave a comment.Tamara M. | First Impressions
The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.Lengy N. | First Impressions
The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.Patricia T. | First Impressions
Customer did not leave a comment.Clinton W. | Overall Experience
Customer did not leave a comment.ebony z. | Overall Experience
Customer did not leave a comment.tracie j. | First Impressions
Theresa was great and very nice. She called me to let me know about anything going on with my unit.Stacey H. | Overall Experience
Customer did not leave a comment.THERESA L. | Overall Experience
Customer did not leave a comment.deb h. | Overall Experience
Overall nice experience, 1 person was rudedorinda o. | Overall Experience
Customer did not leave a comment.jenn b. | First Impressions
The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank youRhonda B. | First Impressions
Customer did not leave a comment.julie w. | Overall Experience
Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.Robin S. | Overall Experience
Customer did not leave a comment.MOHAMMED I. | Overall Experience
Customer did not leave a comment.Lisa L. | First Impressions
As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.Olisha E. | Overall Experience
Customer did not leave a comment.Stephanie H. | Overall Experience
Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!Raquel J. | First Impressions
Customer did not leave a comment.Angelina T. | Overall Experience
The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.regina b. | Overall Experience
Customer did not leave a comment.Tyler B. | First Impressions
Customer did not leave a comment.melissa W. | Overall Experience
Goodsharves b. | Overall Experience
Very pleased with the service received at this facilitywanda r. | Overall Experience
AwesomeAneshia T. | First Impressions
The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)Jane M. | First Impressions
Price was raised...Too expensiveTheresa B. | Overall Experience
Everything was smooth from the customer service to moving things into my unit.katrina m. | First Impressions
Tammy, Kelly, and John were especially helpfulBruce C. | Overall Experience
Very great! Definitely will use them again !Quinesha J. | First Impressions
The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservationsRonnie S. | Overall Experience
Secure, very clean and easy to access.Douglas N. | Overall Experience
You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.Matthew E. | Overall Experience
Awesome place with really helpful people in charge.Jerry P. | Overall Experience
Even though they are a little distance it was worth the trip.CRYSTAL T. | Overall Experience
Great U-Haul FacilityDEVON B. | Overall Experience
The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.Joanna K. | Overall Experience
Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!tiffany w. | Overall Experience
Prompt courteous service, comparable pricing.tamela a. | First Impressions
Scott and Francesca were very helpful and kind. Excellent customer service.Michael S. | Overall Experience
Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.Amber A. | Overall Experience
Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.Tina N. | First Impressions
Thank you very helpful. Great jobLINDA G. | Overall Experience
Kaydee was amazing!!!Kandrika B. | First Impressions
Would definitely recommend this location!!amy R. | Overall Experience
NoneCindy C. | Overall Experience
They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.vickie p. | Overall Experience
I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.Victoria q. | Overall Experience
Thank you for everything that you done for me and making sure my belongings were safeLisa L. | Overall Experience
Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.Geraldine T. | Overall Experience
Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everythingKameshia S. | Reservation
Service was quick & very friendly. Thanksdeb h. | Reservation
We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was appliedANTHONY K. | Overall Experience
Unprofessional never use the Oxford againGREGORY C. | Overall Experience
Always a clean facility. The staff goes out of their way to try to accommodate your needs.CRYSTAL R. | Overall Experience
An overall good expirienceDebra P. | Overall Experience
Youtammy h. | Overall Experience
Good peopleDeb E. | Overall Experience
The staff have a smart mouth!!ERICA T. | Overall Experience
Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!amy R. | Reservation
noneJAMES M. | Overall Experience
I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.Kevin S. | Overall Experience
Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me thatpam l. | Overall Experience
Paid $10 extra for 24 hour access that didn’t workTashae F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!