U-Haul Moving & Storage of Oxford

1509 reviews

523 Hamric Dr W   Oxford, AL 36203
(Hwy 78 W)

(256) 835-9152

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(256) 835-9152

523 Hamric Dr W
Oxford, AL 36203

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
4.0

Customer did not leave a comment.

Larry G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Tasha G.  |  First Impressions 
Rating:
5.0

upkeep on the maintenence of your vehicles

Latrella A. 
Rating:
5.0

The storage place and people were great 👍 👌 ☺

Larry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Royce S. 
Rating:
4.0

Customer did not leave a comment.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

steven s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taquita g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

blaine O. 
Rating:
5.0

The manager at this location was great helped with all our needs thank you

Larry B.  |  First Impressions 
Rating:
5.0

Let customer know they need electrical connector before they arrive

Howard M. 
Rating:
4.0

Entrance is always crowded and difficult to get in. Very little customer parking to conduct business

Randy L. 
Rating:
5.0

I can't speak highly enough of this location the store manager and staff where excellent and where willing to help me with all my needs.

Gary C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Excellent experience. My 3rd time dealing with the lady working there. Very nice and helpful. So very knowledgeable about every aspect of the business.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

MARTY N. 
Rating:
5.0

Please Give Her A RAISE....She went above and beyond the call of duty. America needs more people like her in the world.

Betty C. 
Rating:
5.0

Polite and efficient staff. I always go there for rental.

MICHAEL H. 
Rating:
5.0

Not a thing

Ricki J. 
Rating:
5.0

Customer did not leave a comment.

Sheila L.  |  Overall Experience 
Rating:
5.0

Theresa was awesome Great customer service . I was sent to another location that was awful... No key for the truck.... The later sent us to Hamric Dr. and it was the greatest experience ever

CEDRIC S. 
Rating:
5.0

Customer did not leave a comment.

sally a.  |  Overall Experience 
Rating:
5.0

Me. Theresa is awesome Great customer service

ROBYN P.  |  Overall Experience 
Rating:
5.0

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

andrea f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Tamara M.  |  First Impressions 
Rating:
1.0

Placed a formal complaint but heard nothing but crickets in return

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Ted M. 
Rating:
5.0

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

Lengy N.  |  First Impressions 
Rating:
5.0

The truck got 5.2 miles per gallon. My RV with the same motor gets 14.6 miles per gallon. Maybe the gage is not working.

ladon H. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Gerry R. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
3.0

Your rental rates for a local moves are too high. You advertise $29.99 for the day but then add mileage rate and the customer also has to buy gas. My rental cost me over $160 dollars.

James S. 
Rating:
5.0

This is been the most reliable, best managed U-Haul facility I have ever used!

Glen D. 
Rating:
5.0

Everything and the lady that wrote me was great. Thanks for the professionalism

Keith B. 
Rating:
5.0

Customer did not leave a comment.

eddie M. 
Rating:
5.0

Good customer service with friendly and professional Care. I will come back.

Veronica M. 
Rating:
3.0

Customer did not leave a comment.

Terrami C. 
Rating:
5.0

The computer was down so it took a while to get checked in. I tried to check in online and it wouldn't go through. I tried to call the 1-800 number and was on hold for 20 minutes before I was disconnected. Then had to wait a while at the location for the system to start working. The location and employee was great.

Roger S. 
Rating:
5.0

This was a great experience; they are the most professional and kind people to work with.

Darenda S. 
Rating:
5.0

Very helpful and employee Tequisha was excellent and very professional.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Patricia T.  |  First Impressions 
Rating:
5.0

Great customer service, very friendly and pleasant to do business with. You have an awesome team at this location!!!!:)

Darenda S. 
Rating:
5.0

Thank you I had a pleasant experience.

Gyrene J. 
Rating:
5.0

Customer did not leave a comment.

Clinton W.  |  Overall Experience 
Rating:
5.0

Theresa was extremely knowledgeable and helpful I would recommend this location to everyone and she is a big part of why I would.

Marvin S. 
Rating:
5.0

The entire experience was great. From reservation, to getting equipment, to returning. Will gladly use again when needed!

Yesylle W. 
Rating:
5.0

Teresa was amazing! We had problems with our light connector and she did everything she could to help us with our issue.

Debbie C. 
Rating:
5.0

This location is outstanding and my rental was flawless. However, I had a guaranteed resevation #28163904 for pickup at 7:30 pm on September 8 that was a huge problem. I arrived around 7 pm on the 8th only to find that the location was closed for the evening and scheduled to reopen at 11 am on the 9th. I was fortunate enough that this reservation #28232711 could be made at the last minute for pickup at 7 am on September 9. Whereas I can praise this location, I would definitely avoid Shooters Alley Indoor Range at all costs for any future rentals.

CHARLES B. 
Rating:
5.0

Try to have phone calls answered locally.

Joan S. 
Rating:
5.0

Excellent service when I got there 10 min before my appointment the truck was already parked on front. Everything was smooth and quick. Big thank!

Amadou D. 
Rating:
5.0

Customer did not leave a comment.

ebony z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE H. 
Rating:
5.0

Customer did not leave a comment.

tracie j.  |  First Impressions 
Rating:
5.0

Every thing went very will for me only thing I had a pick up truck reserved the people didn't return it Teresa was on top of everything for me

Ronald P. 
Rating:
5.0

Theresa was so good

CHERYL M. 
Rating:
5.0

Teresa was very helpful and friendly. She made this a pleasant experience with uhaul.

Willard C. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

The only problem I had with it was that having to pay for an extra day if it was not returned within 24 hours but overall the ride was smooth and I saved money on gas.

Veronica A. 
Rating:
5.0

Customer did not leave a comment.

roger N. 
Rating:
5.0

Theresa was great and very nice. She called me to let me know about anything going on with my unit.

Stacey H.  |  Overall Experience 
Rating:
5.0

Wonderful experience!!!

James S. 
Rating:
3.0

Customer did not leave a comment.

THERESA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deb h.  |  Overall Experience 
Rating:
3.0

I rented a truck on line. When I went to pick it up the place was closed. O was out of the use of a vehical. I had to go else where for a truck. I suggest that you let your dealers go that are not going to be available to customers if a truck is being gotten grom them.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Micheal H. 
Rating:
5.0

this facility is the best .staff always helpful and friendly

Michael H. 
Rating:
5.0

This place was very friendly, helpful, and professional. This place gave me much more respect than I had at a previous location. Kyla was a great help also.

DESHANNA H. 
Rating:
3.0

Need area to leave truck after hours.

Barry P. 
Rating:
3.0

Overall nice experience, 1 person was rude

dorinda o.  |  Overall Experience 
Rating:
5.0

This rental truck needs the front steering repaired/ rebuilt.

samuel B. 
Rating:
5.0

Customer did not leave a comment.

jenn b.  |  First Impressions 
Rating:
5.0

Thanks for being so helpful and kind to us

AMY R. 
Rating:
5.0

The associate was very helpful. We tried to turn the truck in using our phones but every time we took a picture it would not go any further. The associate was closing and came over and told us that she would take care of getting the truck turned in.

jimmy H. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

My truck was on 3/4 tank and she said it was 7/8 tank. I filled it up to 7/8 so technically I was overcharged! I'd like a refund for my extra gas I had to put in there. I have pictures of the gas reading and mileage before and after returned.

Renita H. 
Rating:
4.0

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

Rhonda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI W. 
Rating:
5.0

Amazing customer service from this location. Even while training another new employee it was pleasant and easy.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

cindy C. 
Rating:
3.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

good job

Alton J. 
Rating:
5.0

Nothing. Excellent service.

BRANDON W. 
Rating:
5.0

My ole saying goes, "I hate going to U-Haul, because there's serious work involved after equipment pickup. LOL However, the staff at the Hamric Location is awesome. They actually put themselves in your shoes to help, asssit, and ensure you make the best choice for your needs. MsTeresa is the absolute "BEST" without reservation!!! If anyone else helps me, well, the STANDARD is set with her service and expertise!!

Earnest G M. 
Rating:
5.0

This location is amazing. The talladega location on highway 77 needs to be closed. There is a female there that is nice but the guy there needs to be retrained for customer service.

Daelen P. 
Rating:
5.0

None. Excellent customer service and courteous employees!!

theodore F. 
Rating:
3.0

Have the trucks maintenance the truck ran good just the front end was a bit loose maybe it's a Ford thing. But other than that I had no problems got the job done.

charles H. 
Rating:
3.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
3.0

Customer did not leave a comment.

julie w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

nattalie P. 
Rating:
3.0

Customer did not leave a comment.

Connor C. 
Rating:
5.0

I see know need to improve it works like it is

david B. 
Rating:
5.0

Sales associate “Christina” was very helpful, courteous and pleasant personality to interact with. I would recommend this location and to see her personally.

theodore F. 
Rating:
5.0

Everything was very professionally done and the customer service was astounding the employee was very friendly and extremely helpful I would highly recommend this location to anyone looking for U Haul services.

RYFEAL D. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Robin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
4.0

Customer did not leave a comment.

Lillie W. 
Rating:
5.0

Great customer service

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMED I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa L.  |  First Impressions 
Rating:
5.0

Everything was great! The salesman was very helpful and polite. His name was justin. Would recommend to everyone

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

Chasity W. 
Rating:
3.0

Uhaul is very EXPENSIVE Clean the interior glass, little dangerous.

Marc S. 
Rating:
1.0

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Olisha E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Fast friendly service, nice clean equipment

Jason W. 
Rating:
4.0

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

Raquel J.  |  First Impressions 
Rating:
2.0

The employee Justin who serves me and my friend. He was very rude. I've rented from this location a few times I've never met this gentleman usually get very good service here. If you had earbuds in listening to music or on a phone call I couldn't tell. With help loading the trailer he just has very snappy very unfriendly. Inside the trailer was very dirty. Garbage and debris on the floor. Unfortunately the only major u-haul center around. Some kind of stuck going back.

Richard B. 
Rating:
5.0

Customer service at this location was courteous and friendly -fast from time I picked up vehicle till I return it.

Wallace C. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Diane D. 
Rating:
3.0

Offer a change of contract whe the customer says round trip and needs just a 1 way

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Angelina T.  |  Overall Experience 
Rating:
2.0

The advertised price $1995.00 after all the add-ons ended up being $78. I will never rent from U-Haul again

Gregory E. 
Rating:
5.0

Justin and his team were extremely helpful and patient making sure we were able continue on schedule with our main truck out of service.

Jonathan L. 
Rating:
3.0

Customer did not leave a comment.

bryce P. 
Rating:
5.0

Nothing at all, everything was perfect! I couldn't have asked for a better experience

Tiffany G. 
Rating:
5.0

Make sure that the customer receives all the supplies he/she requested before they leave...

John P. 
Rating:
1.0

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

regina b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa W.  |  Overall Experience 
Rating:
5.0

Good

sharves b.  |  Overall Experience 
Rating:
5.0

Very pleased with the service received at this facility

wanda r.  |  Overall Experience 
Rating:
5.0

Awesome

Aneshia T.  |  First Impressions 
Rating:
5.0

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Jane M.  |  First Impressions 
Rating:
3.0

Price was raised...Too expensive

Theresa B.  |  Overall Experience 
Rating:
5.0

Everything was smooth from the customer service to moving things into my unit.

katrina m.  |  First Impressions 
Rating:
5.0

Tammy, Kelly, and John were especially helpful

Bruce C.  |  Overall Experience 
Rating:
5.0

Very great! Definitely will use them again !

Quinesha J.  |  First Impressions 
Rating:
1.0

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Ronnie S.  |  Overall Experience 
Rating:
5.0

Secure, very clean and easy to access.

Douglas N.  |  Overall Experience 
Rating:
4.0

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Matthew E.  |  Overall Experience 
Rating:
5.0

Awesome place with really helpful people in charge.

Jerry P.  |  Overall Experience 
Rating:
5.0

Even though they are a little distance it was worth the trip.

CRYSTAL T.  |  Overall Experience 
Rating:
5.0

Great U-Haul Facility

DEVON B.  |  Overall Experience 
Rating:
4.0

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

Joanna K.  |  Overall Experience 
Rating:
5.0

Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!

tiffany w.  |  Overall Experience 
Rating:
4.0

Prompt courteous service, comparable pricing.

tamela a.  |  First Impressions 
Rating:
5.0

Scott and Francesca were very helpful and kind. Excellent customer service.

Michael S.  |  Overall Experience 
Rating:
3.0

Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.

Amber A.  |  Overall Experience 
Rating:
5.0

Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.

Tina N.  |  First Impressions 
Rating:
5.0

Thank you very helpful. Great job

LINDA G.  |  Overall Experience 
Rating:
5.0

Kaydee was amazing!!!

Kandrika B.  |  First Impressions 
Rating:
5.0

Would definitely recommend this location!!

amy R.  |  Overall Experience 
Rating:
4.0

None

Cindy C.  |  Overall Experience 
Rating:
2.0

They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.

vickie p.  |  Overall Experience 
Rating:
5.0

I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.

Victoria q.  |  Overall Experience 
Rating:
5.0

Thank you for everything that you done for me and making sure my belongings were safe

Lisa L.  |  Overall Experience 
Rating:
3.0

Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.

Geraldine T.  |  Overall Experience 
Rating:
5.0

Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everything

Kameshia S.  |  Reservation 
Rating:
5.0

Service was quick & very friendly. Thanks

deb h.  |  Reservation 
Rating:
1.0

We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was applied

ANTHONY K.  |  Overall Experience 
Rating:
2.0

Unprofessional never use the Oxford again

GREGORY C.  |  Overall Experience 
Rating:
4.0

Always a clean facility. The staff goes out of their way to try to accommodate your needs.

CRYSTAL R.  |  Overall Experience 
Rating:
4.0

An overall good expirience

Debra P.  |  Overall Experience 
Rating:
5.0

You

tammy h.  |  Overall Experience 
Rating:
4.0

Good people

Deb E.  |  Overall Experience 
Rating:
1.0

The staff have a smart mouth!!

ERICA T.  |  Overall Experience 
Rating:
5.0

Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!

amy R.  |  Reservation 
Rating:
4.0

none

JAMES M.  |  Overall Experience 
Rating:
5.0

I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.

Kevin S.  |  Overall Experience 
Rating:
5.0

Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me that

pam l.  |  Overall Experience 
Rating:
5.0

Paid $10 extra for 24 hour access that didn’t work

Tashae F.  |  Overall Experience 
No reviews have been submitted for this location.

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