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ZENA J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Palmetto
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-haul woman was very nice and courteous receiving my truck wishing me a blessed day as I departed.
Richard Lgreat service
FRANCESCO BThe staff at the Palmetto facility was exceptionally friendly and helpful !!
John B | Overall ExperienceTurn in of rental was efficient and quick.
MARY AAlways quick and simple process!
KIM HThe guy charge me although I bought $70.00 insurance. He ripped me off.
JUANITO DVery excellent service
IVY WPerhaps they should act like they care. I sat in my truck as the sign said a no one came out. I finally went in where they then argued over who would go out to check in the trailer. A young kid was chosen and without acknowledging me walked out. I followed and he got on a skateboard to ride to the trailer. Never said a word except if I wanted an email and then turned and left. Very odd experience
THOMAS GSteven was extremely helpful! Great customer service.
Kellie S | First ImpressionsOnce again, U-Haul was amazing. Haven’t seen such a well run company before! Thank you!
THOMAS TEvery member of the staff were and have been professional and helpful. The premises are always clean and in order down to the carts being lined up numerically. Yes, I noticed! Impressed!
Pamela S | First ImpressionsFriendly useful staff.
SCOTT CThe whole process is so easy. Very well organized!
Martha K | First ImpressionsAsh did a great job really appreciate the help they gave me when needed to reschedule. Would suggest this place for rentals and storage space. Always clean and organized.
JEREMY CThe truck had less than 1/4 tank of fuel when rented to me. This was inconvenient and added time to my move.
EARL HPrice per mile is crazy high. I decide not to rend truck next time. Do your price per mile lower. That helps alot
SERGII KA very Large sign is needed in orders to direct traffic to the facility. It is extremely hard to figure out how to enter the grounds. A person can see the Trucks and Building but it is very difficult for a person to access the grounds.
ZENA J | First ImpressionsThank YOU 😊
Trina H | First ImpressionsI am very happy with the service. I can't think of anything to improve this location.
DEBRA KCarmon from the Bradenton location was awesome! Extremely helpful and had a CAN-Do attitude. Because of her I will only use Ubox in the future!
Chase MThis was a great experience working with uhaul. Plus they were very reasonable in price. I've used uhaul rentals many times and I will continue to be a customer. Wonderful company to work with. Customer service is top notch.
Louis MBest Uhaul experince ever
FELIPE GThank 😊 for your help
LEONARDO BThis business works well, definetely the BEST
ROBERTO R | Overall Experiencewhat a great group of team members. Even the MGR came over to welcome me.
David K | First ImpressionsSuper friendly staff.
Craig A | First ImpressionsThis was my second very big move but I've used U-Haul many times this facility was outstanding and the employees or the greatest all three of them they took a little verbal abuse from my son's girlfriend and from my daughter's boyfriend and they handled it very well people can be rude family members but these guys were great very nice young men thank you for all your help appreciate it will use you again in the future and still using your storage unit now the free 30 days and I will probably also still keep renting from you for a while so thank you a lot for all your help
BONNIE M | First ImpressionsNo comment
GLENN SCourteous, attentive and professional. Excellent customer service! Thank you.
MARK G | First ImpressionsGreat customer service, easy pick up/drop off!!
JOHANNA PNot one thing. 1
THOMAS DThis is a huge facility and offers an enormous amount of U-Haul products. The staff was very friendly and helpful and scheduling was easy and convenient. The hitch and wiring was installed and the vehicle ready when promised. Very satisfied with the entire process and results.
Gary RYou guys did awesome thank u
BENITO NStaff was great, very efficient and polite
KEVIN CThis location is fantastic—excellent management and invaluable staff. The help is great, and the area is clean and well-maintained. We feel very satisfied keeping our personal belongings stored there.
Doene M | Overall ExperienceThe staff was very helpful. We will certainly use this location again down the road.
DOENE MVery helpful agent at reception desk.
THOMAS TGreat customer service!
KRISTOPHER WThe experience was pleasant with one exception. Of the 4 U-boxes we received, one leaked badly. I called and they quickly replaced the damaged U-box. The issue is, they keep charging me for the damaged box as well as the new one. Now I continually get charged for 5 boxes. It's a hassle to continue call and ask them to credit me for the overcharge. Now that they have picked up all the boxes I am overcharged once again.
sam hExcellent customer service and super clean!
Hector P | First ImpressionsYou won’t have to worry about it.
JAMES PGreat place, nice helpful staff!
THOMAS T | First ImpressionsI can’t think of anything you could do differently to make it better. It was a good experience. Didn’t take long for a nice people.
John MThe only thing that was a nuisance is that I would get a call EVERY month stating the box was scheduled for pickup which never happened. Let the customer call you when they are finished using the box. They are paying for it, so not necessary to call every month.Our use was due to hurricane so it certainly wasn't going back anytime soon. Staff were great that delivered and picked up.
Anita BEverything worked fine!
ADRIANO BCommunication at the delivery site was challenging. We hired movers to deliver and unload. Coordination between UHaul and the 3rd party was difficult. We were told we had to arrange with delivery co to pick up. Delivery Co says d we had to get Uhaul to set time for pickup! We were watching a tennis match. Then we tried to call pi up location and kept getting transferred to UHaul customer service. Overall a move was a good experience on pickup and delivery but complicated by inability to communicate with pickup point and we
Peter VBrian was outstanding. I spoke with him on the phone to inquire about availability of a tailer. I was able to pick up the trailer 45 minutes later. The process was quick, efficient and professional! Thank you!
THOMAS GAlways friendly and very helpful
GIACOMA PAll good
Steven WFantastic customer service from the entire Palmetto team. They worked with us throughout the process to ensure we had a great experience. Wish everyone was as caring and competent as them! Thank you
JUSTIN SThe staff at this location were absolutely outstanding. I couldn't ask for a better experience.
KENNETH CIt's the only only location that I utilize for transportation and moving equipment. The team is friendly & efficient.
PETER PCharlene was very helpful at check-in. Very positive and knowledgeable--give her a raise!
JASON WThere was a place that said to pull up and park and someone would be with us shortly but no one came out and we had to go get someone to come out to finish the return. They were not very helpful
MAX WI would appreciate a totaled bill at the end of service for all costs incurred for tax purposes.
Patricia JCourteous, prompt, and helpful!
GAIL SLisa was great! Very helpful and friendly!! She made us feel comfortable!
Pam CAll was great!
CHARI BThe rep handled the return in a very professional manner.
KAZIM AThe equipment was clean the employees were excellent and helpful the only thing is I got a truck with a broken mirror and it was loose couldn’t see anything on the driver side but I went close so no issues
JOSEAN BBesides, having problems with the app, everything else was fine
CAROLINE SThanks for the help with my move. Everyone that I met with was helpful, professional and pleasant.
GARY BFiled a complaint reference the equipment and you trying to charge more after the truck was pre paid
LUCAS BThe entire team that was there in both the morning and evening were extremely pleasant, helpful, and attentive. They went above and beyond to assist with getting my trainer connected to my vehicle in the morning as there was a bit of difficulty getting the hitch connected and then again in the evening when I returned there was done difficulty removing the hitch and both gentleman were amazing and went out of their way to assist and make sure I left satisfied. Would definitely recommend this location and team and I will continue to use this location and team for future needs. Please let them know I said thank you and appreciate everything. Jay Schofield
JAY SA little more human interaction or information from clerk, would be nice. I didn’t even know to check my text before I left the location to do a truck check and confirmation, didn’t see it until I returned it because I was in the middle of a move. Otherwise, smooth and easy experience.
KATRINA Ceveryone at store was excellent
BRIAN CCharlene is an Amazing and friendly person, and Great employee
Brian C | First ImpressionsI booked my reservation at the UHaul, Ellenton, Fl location, not knowing i would have to pick up the truck in Palmetto FL, not very convenient. Either stop making reservations at Ellenton or have a truck brought to the location where the reservation is made!
DEREK CExcellent service, will recommend to others.
Alberto DI will never use UBox containers again nor would I recommend it to family/friends. I would love to speak to someone further about all the issues.
Kristina MThe moving help I had was horrible and was going to be 2 hours late so we had to cancel.
SHANNON HThe agent Asha was rude and un helpful
SHAWN LEasy peasy drop off !!!!!
david sEasy peasy.... Great experience.
John JI was very grateful that the agent "Jamie" who delivered my box, instructed me on how it should be packed tightly, with no room for large pieces sliding around. We followed her instructions and our box arrived exactly as packed! We were very pleased!! If I think there is a need for better communication, it is with the delivery time and pick up box on the other end. In our case, that was NC. My pick up was scheduled, but no one arrived; had to re-schedule for 2 days later. I have already recommended you to other people. My box was clean, my furniture pads were clean and bagged. Agent Jamie showed me where to place both locks! She handled the box like a pro & set it exacctly where I requested. You have happy customers here!
SUSAN PThis facility was clean and easy to get in and out of when needed. There were enough carts for moving items and the staff was extremely helpful and friendly.
Renee S | Overall ExperienceWe were flooded out in Helene, thank u for giving us a discount for the unit.
debora s | Overall Experiencethey are always helpful , the storage units are clean and well maintained. also there is an awesome sandwich shack just past uhaul that is Fabulous ❤️
Phyllis P | Overall ExperienceGreat staff and facility.
Kirk O | Overall ExperienceInstructions on how to enter were vague Was unit was open Went to put things in and there was a lock Instructions Could be conveyed better but otherwise everyone was kind
Rhonda H | First ImpressionsCustomer service was excellent! Facilities were in excellent condition.
Tammy P | First ImpressionsVery nice facility. Clean and secure. Rent was reasonable and never went up while I stored there. My only issue was getting in and out from the main road can sometimes be inconvenient. Depending on the time of day and the direction you're going. Especially since the left turn in heading north was removed. Not U-Haul's fault. Again, it's hard to beat the price for climate controlled storage.
Brian A | Overall ExperienceStaff was very helpful and nice.
CECILIA B | First ImpressionsMarcello was my sales guy when I rented the two units. Marcello was great and thorough on showing us the units and how to access the secure alarm. Thank you for everything. Regards June L
june l | Overall ExperienceThis is by far the best UHaul storage facility I’ve ever experienced. It is extremely clean and efficient. The staff is very friendly and helpful. Renting a trailer was a breeze. Very well run operation!
Thomas S | Overall ExperienceWe were provided a month free storage with the rental of a trailer. This was unexpected, but really came in handy so we didn’t have to rent the trailer longer. Nice benefit and very nice facility.
Micheal E | Overall ExperienceQuick, easy and efficient.
Delores J | First ImpressionsVery nice facility.
Kevin M | First ImpressionsThe option for a one month free storage unit with the one-way rental of a trailer was very helpful.
Micheal E | First ImpressionsNo late night access
Rene C | Overall ExperienceExcellent!
Donald K | First ImpressionsThese folks made me feel like this was my own personal garage, and an old friend was coming back from a long trip anytime I visited my unit.
Matthew E | Overall ExperienceEveryone that I have had contact with at this facility are great. They have all been very helpful. They are courteous. Would recommend this location to anyone!
Donna H | First ImpressionsThis storage facility worked well for me.
Diane P | Overall ExperienceManager "Bravo" and his staff are a great team! They ALL have been extremely nice and helpful! I now (as of 2.24.25) have rented moving trucks twice and have rented two storage units at their facility. They are my Go To Place for all of my moving & storage needs in north Manatee County.
WILLIAM B | First ImpressionsHelpful, kind staff with clean facilities.
Linda C | Overall ExperienceOne of the cleanest, well-maintained and most organized facilities we have ever used. Not close to our home but definitely worth the drive
MARIA Z | Overall ExperienceGreat facility and super kind staff. Would definitely recommend to friends.
Audra C | Overall ExperienceVery easy, great customer service!
Claire N | First ImpressionsA bit confusing as I didn't know exactly where to go on this very large property, and then when I got there the door was out of order, but the facility is nice and importantly many carts are available.
Jennifer S | Online Move InThe Manager at this store was great!!
Mark C | First ImpressionsYour staff was very helpful both moving in and moving out. I would use you again.
EDWARD K | Overall ExperienceThe staff is extra helpful going way over the top of what one would expect. They worked within my budget and had excellent problem solving suggestions. I would highly recommend them to anyone in the area. It is the best Uhaul experience that I have ever had. They put the human factor into it. I am very pleased, and rented a pod from them for some things that I don’t have room for right now.
KATHRYN W | Overall ExperienceThe staff were friendly and very helpful answering questions in a clear manner and assisting as needed. On my visits to my storage unit I often saw housekeeper with cart cleaning. I liked the security system. It was easy to understand and use as needed.
Elizabeth C | Overall ExperienceAmazing costumer service
Yaritza M | First ImpressionsStaff was very helpful, friendly, and easy to work with.
Jim D | Overall ExperienceCustomer service at all locations is great! Good job!
Anita C | Overall ExperiencePlace was nice and convenient. Friendly staff.
Dedra D | Overall ExperienceTerri was amazing. Friendly, knowledgeable, thorough and even offered me water and I was parched. Great facility.
Ellen B | Overall ExperienceN/A
patrica d | First ImpressionsVery friendly person.
John F | First ImpressionsIt’s a beautiful facility on 11 months old. Staf was friendly and helpful. Got me checked in, showed me how to access the storage units. Thank You!
Ellen B | First ImpressionsThank you Uhaul for helping through the storms.
SHARON B | First ImpressionsMy favorite is the young lady who waited on me and the man that took my reservation
Tammy S | First ImpressionsVery helpful staff. Were even able to rent me a truck when their power was out.
MICHAEL F | Overall ExperienceThank you for the temporary storage while we were having hurricane damage repaired.
Tonya W | Overall ExperienceDave was very helpful, extremely professional and made it easy. Thankful for him. Even on the Saturday I came in, with computer issues, he thought outside the box to help people and keep everything running smooth!
Elmer S | First ImpressionsCharlene was very kind, flexible and knowledgeable.
phyllis p | First ImpressionsVery helpful staff and good customer service wonderful experience
Christian J | Overall ExperienceThe associate who helped me (wish I remember his name) was polite, professional and made my experience great.
EDWARD K | First ImpressionsThis one in Palmetto is brand new and like glamorous, the air is set perfectly, the rolling equipment is plentiful, and the fellow who checked me in - LeRoy, you have lucked into a very intelligent professional on the ball because hurricane Milton was bearing down and the line was long yet he one by one efficiently served each client with clear directions and great suggestions. It’s an older crowd down here retired and it takes patience to realize who can hear or who is slightly confused by choices. He was gifted in reading us and handing stress !
Dale M | First ImpressionsThe girl was very nasty. My reservation was supposed to be a day earlier, but the corporate phone agent, I guess screwed that up, so I went to another location., to try and get a truck I totally understand it was busy, but that's no excuse, to be rude with someone.
dale m | First ImpressionsSpiders were quite extreme and got into my property that was stored in storage unit 1294.
PATRICK B | Overall ExperienceVery clean units and staff were very helpful during checkin process. Simple check out as well!
Diane Z | Overall ExperienceVery friendly staff and excellent facility
Larry L | First ImpressionsThis Palmetto store is by far the best I’ve worked with!
Russell R | First ImpressionsExcellent service
Janette W | First ImpressionsStaff was courteous, knowledgeable, and helpful. Facility is immaculate with very convenient layout. The entire process was as advertised on their website. Based on my experience I would recommend to anyone.
Robert P | First ImpressionsI love the staff and the area where it’s located. Thank you for being all so kind and helpful.
ROXANNA B | First ImpressionsGreat staff and Great Experience! ThankYou U-hual & Staff !! You all are APPRECIATED ☺️
Odelis D | Overall ExperienceExtremely good customer service and clean units
Eric M | Overall ExperienceFriendly staff over the phone and in person. Very clean and well kept facility.
Clay W | First ImpressionsI am so impressed by the professionalIsm of your staff at this location.. everything was perfect, even the bathroom was spotless, like you’d expect to see a luxury hotel. I was really amazed!
MALCOLM T | First ImpressionsI have been a loyal Uhaul customer for years and this facility is excellent! The front desk staff are extremely helpful and friendly, patient and kind. They show pride in their work and are very professional. They answer communications quickly and are quick to lend a hand if needed. I highly recommend this location for any storage or moving needs.
Charlaine M | Overall ExperienceNo comment necessary. This place is top notch
Hendrix B | First ImpressionsThis place is spotless! When we arrived there was an employee vacuum the carts that they provide for you to unload your things, and she was smiling!!! The people were friendly and knowledgeable and it was an easy process. Access to your storage area couldn’t be easier. And each individual unit has its own alarm. It’s secure!
Michelle R | First ImpressionsVery nice staff always Leeroy is great. Units fair priced
Pedro T | First ImpressionsBryan was super helpful and nice but the actual computer system he was using to get me in my unit was a mess. It put two units then it would not allow him to correct it. The entire event lasted over an hour and I needed up having to leave and come back because he had to get on with tech support. When I came back the next day, I signed my contract and was told my number. There were no actual instructions provided about how to get in or which key pad to use. I would recommend providing instructions to new clients. Then once I got to the correct place and to my unit, I found that it still had a green safety lock on it. This just added to my frustrations for the entire even. None of this was Bryan’s fault as he was not here when I came back, but it did not leave a great first impression on me. After calling up to the front office someone came and removed the lock and I was able to get in. Just took way longer than it should have to get a unit.
Anastacia C | First ImpressionsBoth Mark and Marquez were extremely helpful and friendly. I can’t thank them enough. They both should get raises!
PHILIP L | First Impressionsyoung lady checking me in was very helpful and nice
ALAN O | First ImpressionsAn you please change my email address to suegodsell @rogers.com
Susan G | First ImpressionsWe had quite a time getting me a truck when time was up.. where we were to go I was told he wasn't bringing the truck back and he had nothing else.. He sent us to a place that was closed. But the manager was of storage. She helped got a long personal call I couldn't get her off the phone. It ended up she couldn't get the box to open. So now 2 place on the 3rd I git it. 4 hours late. I was out in 15 MInutes. It has been returned yesturday checked in .. thank you. I have storage down the road The truck I used I put on 18 miles I think Of it was at the first place it was not even a mile. And Mt storage Is 4 miles from the place I am leaving. So I paid about 20 miles and messes my day up about 4 hours. I don't think I should of paid for the 20 extra miles on the truck. I had one reserved that was less than 1 mile I had to go to 3 places. I am short on time... and I shouldn't
Robert P | First ImpressionsBrand new facility.
Diane P | First ImpressionsI'm so disappointed they wanted me to pay $10 if I want to go different hours to where they open in the app it says that I can have a free lock and they charge me for it then they promised me that night I was going to get access to my storage unit since I have the truck renting by you guys is still full the guy told me he was going to give me access and he was denied so I just drove for no reason
Sarana C | First ImpressionsOnly negative is the access road off of us41 needs to be better marked. Somewhat confusing
JIMMEY S | Online Move Ingreat service, new facitlity with easy access, covered pull-in area is fantastic, lots of room in hallways, 5 stars!
SCOTT H | First ImpressionsGreat new facility, friendly staff that went above and beyond!
Chris D | First ImpressionsThe associates on the floor needs to be better trained before being put on the floor to help customers.
ron C | First ImpressionsVery accommodating. Friendly. Professional.
Darcy R | First ImpressionsThis is a new Uhaul facility that was a little hard to find/access in the dark. Once I returned in the morning, I was greeted with kindness and superior service. The staff of Uhaul of Palmetto are professional, efficient, and kind people. Special thanks to Bravo John for offering himself to help me through battling intense winds. Your kindness was not overlooked! I look forward to continued business here and would recommend this location to my friends/family.
Jasmine S | Online Move In