Customer Reviews for U-Haul Moving & Storage of Panorama City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Panorama City

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ALANA S. on

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Our delivery person was fantastic. This service (drop-off and pick-up) was great. I would recommend this product because it has been extremely easy to visit my storage pod and in this instance, to have it brought to me and picked up again.

Patrick O. on

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Kevin and Elizab A. on

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The recommendation was three uboxes for a 2-3 bedroom condo or apartment which is what we had. I had initially ordered 3 but decided to get a fourth just to be safe. Even four was not enough and we ended up having to leave some things behind for lack of space, despite having hired professional movers. Also, we had one month free storage. When all was said and done, we were three days past the month but charged over $500 for that three days. There was no pro-rating and although we worked around U-Hauls schedule for pick up and delivery, we were told there was no recompense. Otherwise it was a very smooth process.

Songwut M. on

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Jose G. on

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Everithing good thankyou

Andrew G. on

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kurt K. on

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Contacting local haul was impossible Shipment arrive 8 days early in Carson City but box was held 8 days and was going to sit there unless I called. They NEVER contacted me

Jose R. on

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??

York M. on

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It manager Chris is really good guy his staff is very helpful give it five stars these guys deserve a good bonus thank you very much

Patrick O. on

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Customer did not leave a comment.

Karapet G. on

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The truck that was given to us was not acceptable at all. The whole time I was driving my foot was hot and burning because the gas peddle was so hot and there was a lot of heat coming from that area. I had to constantly take my foot off the gas peddle. In addition, the car that was given to me was not even fit for an out of state move. The car was making loud sounds when I would try to accelerate, like it was choking instead of moving forward like it should have been. Needless to say we are very disappointed. Especially since my 70 year father had to suffer for 5 1/2 hours driving this car. We would hope they would be considerate and professional enough to provide us with a decent dependable truck. Unfortunately that was not the case here. I hope that car gets inspected and they will not rent that car out to anyone else before they take care of the gas peddle over heating problems.

Jose P. on

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Aside from waiting about an hour at a different location and time than what I had booked online, mileage on truck when received was rounded down and when returned, it was rounded up. Drove just under 25 miles total, put $15.00 of gas but I was still charged for 5 gallons.

J A. on

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Adrian V. on

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Julio C. on

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Saul was of great help!

Patrick O. on

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DEBBIE S. on

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Ryan M. on

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Our boxes were delivered 5 days late which caused us to have to spend $350 on movers. I have spent 3+ hours on the phone now trying to deal with you $50 per day refund that we are owed. Please call me back to deal with this issue today or I will be contacting corporate again and leaving negative reviews online as well as BBB.

Christopher L. on

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eliza N. on

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Don P. on

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The pick-up and drop off drivers on both ends of the move were both great. Very helpful. The whole on-line experience was terrible. I was told that after box arrived I would set-up drop off time but I was simply told when it would be delivered and since no one would be there yet I spent 3 hours over two days trying to reschedule the drop off while trying to drive across country. Your online customer service sucks because of the problem of communication between departments and local offices and the local moving help contrators. Website makes it seem U-haul runs the whole thing but I never got local unloading help because call center could not set that up. I will never use Uhaul again

patricia E. on

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Excellent customer service in California and Ohio

Stefan D. on

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This was the third location I went to because the original did not have the van I had reserved. And gave the wurst customer service

Ratana L. on

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More customer reps shorter waiting times igetting trucks.

Gregory A. on

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The office is in the front. Don't go to the warehouse in the back.

Forrest C. on

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Customer did not leave a comment.

sylvia w. on

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professional and polite...

Olivia B. on

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Everything went so smoothly that this is the ONLY way that I would move or recommend to anyone. Amazing service and everything got here right on time and in the same shape that I packed them up.

Mark W. on

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A little expensive but service was good.

Paul M. on

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Friendlly helpful staff. Very obliging and very kind!

David R. on

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U-Box was loaded onto the trailer quickly. The staff and management were excellent.

leslie s. on

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Very pleased, start to finish.

Rebecca S. on

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Everyone was extremely helpful and kind. I had a great experience!

Mohammad A. on

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Just got a u-box delivered from NJ through this Uhaul. Great experience.

Emily L. on

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Staff was friendly, but I was charged for the use of a truck to move my things, when I had paid for my U-boxes to be delivered to my apartment.

DEBBIE P. on

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Great staff

David P. on

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N/a

Lisa V. on

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Delivery staff is rude and does not care about the customer. Was refusing to deliver my box at agreed upon time and then all together. Had to call Corp to get my property back.

Cynthia G. on

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Outstanding service

Jose A. on

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All was good! Thanks for your help

Jeffrey T. on

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The lady at this location was very professional and friendly. Thank you so much for your help!!!

CATHY C. on

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Your driver Ariel was great -she did an outstanding job and was very friendly. She is an asset to your organization.

james h. on

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Very easy to work with. In & out in no time.

Catherine F. on

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They did tell me my Box was at Van Nuys. My movers went to that location and were told it was at Panoroma City.

DEBRA E. on

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Staff was very helpful. Very courteous and there was always somebody accessible to ask questions or get some help.

Benjamin F. on

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Uhaul really came through for me in my most recent move. The price was right, the move was fast, and the customer service was great.

carla b. on

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Miss Yvette PEREZ & staff are truly an amazing team. THANK YOU SO MUCH.

Mike M. on

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no I won't

Isabel L. on

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I had a POD picked up and stored and didn’t see the facility but the delivery service was great.

Jiayi G. on

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The service is really good!

dmar i J. on

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They wouldn’t take a money order from the bank. That’s like it better than cash . I had to go cash it and then pay for my storage a huge inconvenience. I will definitely not recommend to anyone.

Melanie P. on

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The staff at this location, specifically Yvette and Geo, were extremely helpful. They did everything they good to make our experience go as smooth as possible and were really helpful.

STEPHEN V. on

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NEVER USE UHAUL. THIS WHOLE PROCESS WAS ROYALLY SCREWED-UP. THE ONLY “REAL” POSITIVE WAS THE AURORA, IL LOCATION. AT THAT LOCATION, STEPHEN WAS AWESOME. UNFORTUNATELY, IT WENT DOWNHILL FROM THERE!

JEFF T. on

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Very efficient

Kelli G. on

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Ariel Soria was amazing!!! She really cares about her customers and went way way above and beyond from what she needed to do to help us out. You have a huge asset In Ariel, she’s a one of a kind gem!

Gabriel B. on

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Very poor and rude customer service and poor service in general

Tom S. on

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The lady who dropped off the ubox was exceptional. Even though it was very hot and she had already worked a long day she was very pleasant and professional.

vinod j. on

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I did not go there so I can not comment but Virginia who came to drop the U-Box was great.

SCOTT R. on

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Thanks U Haul

Virginia D. on

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None

shahin a. on

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I was helped by Yvonne, she was very friendly, Very proud of her job, very professional, very knowledgeable and she kept her big smile at all times. Her attitude made the transaction a plesent one.

TULLOS C. on

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Gio, and the young lady who helped me on June 18th, were great! Very well done. Thanks.

mike b. on

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The concept and pricing is ideal, however the communication within UHaul is extremely POOR. Average wait time on phone calls was 12 minutes[highest 21 minutes].

Ali A. on

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great stuff

Derryl C. on

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FYI - I rented a U-Box and stored it on premises at my house, rather than at your facility. So my answers regarding your facility are N/A

Joesph B. on

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I was sent to the wrong facility in Chattanooga but eventually got to this facility

LAURA F. on

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Staff was very helpful, made the experience very easy.