I'm so sorry for the late review. The staffs are so helpful and friendly. They deserve 5 stars!!! High recomended!nancy Q.
Customer Reviews for U-Haul Moving & Storage of Panorama City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service went above and beyond, i will recommend it to others.Alex G.
U HAUL DID NOT NOT NOT NOT PICK UP MAR 24--THEY ARE STILL THERE WHY WHY WHY - I WANT TO MAKE COMPLAINT -SEND ME EMAIL email@example.com number 90646078joseph O.
The woman who dropped off and picked up my pod was extremely capable and professional. I am sorry I didn't get her name. My contract # is 89626218. The drop off date was 3/8.ELENA R.
Customer did not leave a comment.Patricia G.
I have documented my horrible experience using U-Boxes through U-Haul FB messenger service. First, my order number was not found by anyone at the original location in Pasadena. Second, when I called U-Haul customer service, they did not find it either, only after the online support provided it to me and I provided it to phone support, they were able to find it but with system glitches , long hold time they had to recreate a new order (oh, and phone support put me on hold three times, and each time I was routed to the main menu) . Literally, after two and half hours on the phone they were able to do a new reservation, but I was moving that day. It was late and not all UBoxes were able to be delivered to me on time (the bundle service of Uboxes delivery + movers is an absolute disaster, movers were only able to bring one U-Box at a time) . Movers had to bring the remaining Uboxes the next day and charged me extra $100 for the extra mileage they had to cover by going to Panorama City. At this point, I am not even sure if my goods arrived safely to Panorama City.Nathaniel B.
everything was super fast and smooth. very happy with all the process. .Laura L.
Everything was a perfect experience from start to finish. I have already recommended uboxes to several friends who are moving a long distanceMichael L.
Customer did not leave a comment.MICHAEL P.
Geo went above and beyond the call of duty in delivering outstanding customer care, not only was he knowleagdebale with the company he was always ready and willing to help. This made my move from California to Miami easy and stress free because I knew that I was working with someone that knew what they were doing. Overall experince was better than I expected it was a great experince and would reccomend Geo to both family and friends. Thanks for all the help before during and after.Jorge B.
Allow after hours drop offs. Retrained some of the employees as they don't seem to know there is no after hours drop off. I was outside for over hours after being informed there was a drop off after hours.ALAN C.
U-Haul Contract 22796309.. Incorrect mileage reading.. Ford Cargo Van Reading â€œ1,287.8milesâ€ .. returned @ â€œ1,336.9â€.. Fraudulent charge.Jonathan W.
Your website allowed me to reserve equipment which is not available at this location. Nobody informed me of that until after I arrived to pick up the vehicle. I expected a hand truck and had to go to a second location to get it. This negative review could easily have been avoided if the staff had looked over my reservation and called to warn me that the equipment I reserved was not available. Next time I move I'll find another company to rent with to avoid this type of inconvenience.DEVIN A.
There was a mishap where the UBox reservation was not appearing in the system when the movers arrived to collect and pack the box. That was resolved after spending an hour on the phones. Other than that, it was a great experience.matthew S.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.jaime R.
Alycia the driver was great and on time. But the actual Uhaul system could use an update.Ari M.
All on-site delivery and pick-up drivers were fantastic. Miguel at the Panorama City, CA location was especially helpful and accommodating. Great experience all around.TIMOTHY P.
The drivers were great! Super friendly and helpfulDENNIS O.
Customer did not leave a comment.Anas K.
We had absolutely terrible service. The truck wasn't checked for safety before we left, so a tire exploded in the middle of the freeway and put our driver in extreme danger. The tow truck worker said this could have been easily fixed beforehand if they had checked it. The truck was unmarked and the employee serving us didn't seem like a worker for U-Haul so it was very confusing. They also ended up calling me the day before and saying that we had to change the truck size because they ran out of the kind we originally requested. We ended up getting a full refund but we had so many complications with it and the customer service was so poor that I will never be using U-Haul again. I expected so much more from this company.Ryan D.
Customer did not leave a comment.FILADELFO L.
Gave 21 days for a delivery from CA to FL. Box DID NOT ARRIVE on time with 3 weeks to do so. NO advanced warning it would be late. I had to CALL the morning of delivery date to learn that it would be delayed. I had people hired to help me unload that I had to dismiss AND PARTIALLY PAY for the day. Seems it sat in CA from 9/29 until 10/15 for a 10/19 delivery. Seems someone could have figured out AHEAD OF TIME that it wasn't going to make it by 10/19 and a courtesy call would have been great. I could have rescheduled my crew on 10/15. BUT THE BILLING happened on 10/15...just like clockwork.Ed K.
Customer did not leave a comment.FELISA B.
very hidden location and confusing because the trucks don't have any indication that are part of UHAUL . The trucks are all white and have signs FOR SALE . The truck's ac was not working at all it was 104 degrees that day NEED MAINTENANCESonia S.
Customer did not leave a comment.JAMES K.
My delivery location was switched at the last moment and it was frustrating.georgia K.
Customer did not leave a comment.vincent A.
Overall was a fine experience. Was disappointed when my container ended up being late. Was also somewhat frustrating when neither driver called before pick up/drop off on either end of the shipping process. In LA, I luckily popped my head outside at the right to find a truck dropping the uBox in the wrong position. Then in CT, the driver went to the wrong house up the street since they decided to not confirm my address the day before. While everything got to where it needed to be, there were definitely steps that could have been taken to make it all function much more smoothly.Brendan Z.
My problem is with UHaul in general, not necessarily just this location. Throughout my rental process, I spent hours on the phone with UHaul customer service trying to resolve various issues. For instance, I spent almost three hours on hold and being transferred to different departments when I tried to inquire about why the "Gypsy Moth Checklist" that I filled out online wasn't saving to my profile. Other issues included me being told that my empty Uboxes would be ready for pickup at one location, but actually being ready at a completely different location. Luckily, I called a few days before my move date to find this out, so I could inform my movers not to go to the originally stated location. A similar issue happened when my boxes arrived in California. For some reason, my 2 Uboxes were stored at different locations, despite being told they would be stored at the same location. Again, I found out about this issue by looking at my order online, and after about 5 calls, was able to rectify this issue. At no point did UHaul notify me beforehand about either of these issues. It was my responsibility to notice UHaul's errors and correct them. The arrival date of my Uboxes also changed several times. Originally I was told the boxes would arrive on 9/21. Then, the day they shipped, I was told they were delated until 9/26. The boxes actually arrived on 9/11. Normally, an early arrival would be great, except that the dates changed so frequently and I made travel plans according to the original delivery date, that this became a huge headache. I had to waste more time on the phone with UHaul to figure out what was going on. Overall, the boxes were delivered on time, but I believe this is despite UHaul, not because of them. The customer must be extremely diligent in their efforts to arrange dates and times with UHaul, because they will often change things and not notify you. Customer service is generally bad, and I often got conflicting information and spend hours on hold being transferred to different departments. I would NOT recommend UHaul. I do not plan on using their services again and am relieved that this ordeal is over.Daniel H.
The manager and driver were fantastic... excellent communications letting me know they were on their way and when they arrived. We needed another day day and they were easy to reach and accommodating to our needs. Nice to see old school service!DEBORAH R.
Overall U-Haul has it down pat! The experience was trouble free, everyone I came into contact with, either in person or on the telephone was EXCELLENT, professional, patient and efficient. I'll recommend U-Haul to anyone I know! Thank you!Sylvia M.
Customer did not leave a comment.JAIME G.
Customer did not leave a comment.JAIME G.
Customer did not leave a comment.Ludwin M.
Service was great, all my questions were answered and I was helped really quickly. I was able to get a truck in 2 hours and get my items to my new home. Amazing experience. Thank you guys!DIANDRA A.
Customer did not leave a comment.DOUGLAS P.
All was well and people very helpful and very professional.Edward L.
Goods were not picked up on date promised, but location was able to correct for us.Michael L.
Customer did not leave a comment.LARRY B.
The staff always aimed to be helpful, but are hamstrung by archaic processes and systems that make scheduling incredibly tedious and inefficient. I had multiple duplicate charges on my account, had to call 20+ times to set up scheduling, struggled to get clear advice regarding uhaul insurance, received conflicting information regarding pricing, all of which made moving far stressful than it needed to be.james E.
Customer did not leave a comment.Malcolm M.
Customer did not leave a comment.SEYEDALI K.
Everything was wonderful. No complaints whatsoever.Marc H.
I had the first set of U Boxes delivered. They were delivered and picked up on time. The driver, Blanca, could not have been anymore nicer and helpful. Your team has a great employee there. I hope the rest of my experience with U Haul continues this way. I will be having more delivered and then all shipped to Nebraska. Thank you, JulieJulie S.
It was impossible to get someone on the phone at that location to schedule my pick up. Also no one told me I needed to give 24 hours notice to empty my container. I scheduled it via the chat online and when we arrived the employees were all just sitting around and not very attentive and my container wasn't even ready to be emptied. The wait was not very long thankfully but the customer service was poor.Elizabeth W.
Customer did not leave a comment.Terrence W.
Customer did not leave a comment.LINA B.
Great Communication at all times! Much better than competitors PODs. At the delivery site, Emerald City Movers was also very good.Cynthia L.
U-Haul continue to charge me for storage when I had no storage and since I had auto pay on my credit card they kept on charging me my wife and I spoke with U-Haul several times to get this problem solvednorman S.
Customer did not leave a comment.Steve Mona G.
Worst experience ever moving. Changed delivery date about 10 times. Terrible communication. Emailed schedule then in hours changed schedule. Could not locate Ubox ever before, during, or day of delivery. No one there knew anything for sure. What a horrible experience.Barbara P.
The pod was 10 hours late due to mechanical issues as well as being incorrectly loaded onto a trailer Was told it would be picked up a day later so we had enough time to pack it but it would not affect the delivery date Once it was picked up received a new delivery date extended by 10 days So far this has been a nightmare Still waiting for confirmation of original delivery date I've had to spend way more time than necessary with customer service I don't recommend this to anyoneJENNIFER E.
Customer did not leave a comment.Deborah C.
My experience with U-box was amazing! From the cost of the container/shipping to the delivery and pickup, nothing could have been better. I highly recommend U-box over the competitors especially when it comes to cost.DANIEL P.
Chris was great took my call which looked like after hours to me, and set up access to my box and truck. Good job ChrisSTEVEN M.
STAFF are always helpful, courteous and respectful. Thank you!LINA B.
It often took me 45 minutes wading through an automatic phone system that rivals the california EDD in dysfunction. Fix you web site options so a customer can arrange extension of rental periods online so one needn't spend hours asking someone in person to do it for you.Thomas C.
The actual office is hard to find. No signs at all. Wouldn't instantly notice it's inside a busy warehouse where there are trucks at the dock. Also, I approached an associate and asked where I can get my key. Instead of directing me to the office where he's actually going, he told me to pick up my key from a box. Then when I found the office, he was there and he told me I should have told him I was looking for the office. He knew I was lost and the pick up would have been faster and less confusing had I been helped proactively. Upon dropping off my uhaul, I was approached by two other customers who were looking for the office and seemed lost too. I asked them to follow me.Aldrin P.
Customer did not leave a comment.John J.
More clear signage about where to go when you arrive. The entrance to the office is in the back.John J.
From my personal experience: Mr. Shoemaker who is the General Manager at this location was superb in handling a complicated matter for me. I recommend using this company, specifically this location, if you desire "White Glove" treatment and a positive resolution.DESHEILA B.
Customer did not leave a comment.lisa G.
Everything about the people at this location and at the Canyon Country location was terrific! When I called and got connected to the general 800# for UHaul, those general 800# people were horrible. They had no idea where my stuff was and couldn't help me. The Canyon County and Panarama City people knew where my stuff was and they were great.Elizabeth H.
We had way more packing blankets than we needed but it wasn't a big dealAvery P.
Using UBox was a hellish experience. Customer service was friendly, but the miscommunications and messed up scheduling meant that I had to make multiple phone calls almost every day just to attempt to get my stuff picked up/delivered properly. The one-star is not for this particular location, but for the entire experience. UBox was cheapest, but if we ever move across country again, I'll pay more for a more organized company.Megan H.
Placing the order online and then via phone was an absolute disaster. They somehow attached my order to someone else's account and it was a nightmare trying to straighten it out (still not correct). Spent over two hours on the phone and probably spoke to over a half dozen people (while getting put on infinite hold and then dropped completely). Extremely frustrating! The physical part of the move went very well however (initial box drop-off, pickup, cross country travel and then delivery at the final destination). Glad I called to see if boxes could be delivered early because while my contract called for weekend delivery, when I called the final warehouse, they told me "we are closed on weekends). Yikes! All the truck drivers and forklift drivers I met personally were super! It was the online and phone experience that was a nightmare. The phone discussions were courteous enough - once I got through, but the problem was never sufficiently fixed. Results are what is ultimately important.dan A.
Good job Virginia!Timothy L.
JJ movers were a HUGE help in this process. They were quick, friendly, and trustworthy.Lauren P.
Box tracking was poor. Communication between dispatch and driver was problematic, fortunately the driver (who was excellent) communicated directly with me.Kevin M.
Excellent service and experience. Definitely recommend and I will absolutely use UBOX again. Thank you.Heidi N.
Horrible lot long hold time. Nothing on-time. Communication stocked. However, Chris was very helpful, and lady dropped off the pods was lovely. Still the pods have not been picked up, two handicapped residents need the driveway cleared!!!!!!!! I received an email saying the pods were picked up and they are still sitting here.HARRIET H.
We did most arrangements on line. They were late to arrive in Moorpark but we got them all loaded up snug and secure. We did not even use on half of the pads. They arrived on time in Goodyear AZ . We unloaded in a day and they picked them up w/in 2 days on time. Grate system.Ted D.
The uboxes were a great way to move all my stuff 1200 miles away. Fit everything we needed in there. I do recommend hiring the mover helpers to load the boxes at a minimum as they are professional movers and really good at Tetris.kyle F.
I didn't get a call the day before, as promised, and the information I gave the person who confirmed my order wasn't passed on, so when the delivery person came, he didn't have a forklift and the delivery had to be rescheduled for four days later. Uhaul recommended 3 pods, I ordered two, but I only actually needed one, so that algorithm is a little off. All the employees I talked to were very professional and super nice, just the company itself seems a little disorganized.aimee W.
Customer did not leave a comment.Douglas O.
So impressed with everyone!!! Everything went smoothly. The origin manager Chris followed up with me a few times. I had better service than when I did a $17000 dollar full service move years ago. I think I only needed help figuring out number of pods/space. There were things that didn't fit I had to leave behind though my movers got a lot in.JEANNETTE R.
Customer did not leave a comment.Nana P.
Great service, great location - Very helpful on the phone.Floyd C.
Very easy to deal with. Thanks so very much. JeannieJeannie C.
Customer did not leave a comment.Konstantin S.
Chris Shoemaker helped me with my order. He was very communicative and was super helpful through the dropoff/pickup process! Thanks!Danielle B.
The staff were very friendly and did their best to accommodate me, but the communication was not timely. It seems the system they are working with needs improvement. My boxes arrived 6 days late. They were scheduled to arrive on 5/28, but I did not receive a phone call until 6:45pm on 5/27, 15 minutes before they closed. The person who called me also said he didn't know when the boxes would arrive. How is it possible that your customer service representatives can't easily look up a delivery schedule? If I sent a package thru Fed Ex I could look up the tracking number and get regular updates on delivery, so why can't myself or an employee do the same with your system? More importantly, why was I not told until essentially the last minute that my boxes would be late? Again, the employees I spoke to were sympathetic and as helpful as possible, but it seems to me that certain aspects of your delivery system set them up to fail.Conor H.
Customer did not leave a comment.LINDA R.
Customer did not leave a comment.Johnny S.
Chris Shoemaker was very helpful and even helped after our Uboxs left his location. His staff made my move smooth. Uboxs and trailers were available when needed. Ubox is a great way to move, if you are young or have help.Paul P.
Chris Shoemaker once again was perfectKENT D.
Customer did not leave a comment.Danilo A.
Customer did not leave a comment.Costa K.
Customer did not leave a comment.Sammy M.
Chris Shoemaker is outstanding...KENT D.
Improve my service ? --Not very much....I have to give this location 5 Stars for sure !! The pickup truck was new, with only 700 miles on it, and it drove great. The in-house manager was knowledgeable and personally terrific and the application process was simple and quick. Count me in as a regular customer at this location - definitely !!Thomas N.
Totally satisfiedlisa G.
The worst moving experience ever! Most of the moving blanket were not used, still in the packages. The thugs posing as professional movers completely and intentionally destroyed the grand father by loading it upside down, at an angle and face down on top of the boxes with the weights flying around inside and completely ruining the clock. This was a family heirloom. They were mad because I refused to pay 450.00 for a tiny piano to be loaded. They agreed to 150.00, then left the location and wanted 250.00 when they came back to finish the job. U-Haul booked the arrangements for me and did not tell them about the little piano, even tough I told U-Haul of those two items. They also damaged the piano and destroyed another old clock.I felt like I was being held hostage since I was in another state. The container was never delivered, I took a day off work for nothing. The next afternoon I had to unload it myself in the rain since the movers were unreachable that next day, probably due to rain. Now I have to deal with an insurance claim. Get professional movers, not these day laborers!John D.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Andrew R.
professional and polite...sylvia w. | Overall Experience
Everything went so smoothly that this is the ONLY way that I would move or recommend to anyone. Amazing service and everything got here right on time and in the same shape that I packed them up.Olivia B. | Overall Experience
A little expensive but service was good.Mark W. | Overall Experience
Friendlly helpful staff. Very obliging and very kind!Paul M. | Overall Experience
U-Box was loaded onto the trailer quickly. The staff and management were excellent.David R. | Overall Experience
Very pleased, start to finish.leslie s. | Overall Experience
Everyone was extremely helpful and kind. I had a great experience!Rebecca S. | Overall Experience
Just got a u-box delivered from NJ through this Uhaul. Great experience.Mohammad A. | Overall Experience
Staff was friendly, but I was charged for the use of a truck to move my things, when I had paid for my U-boxes to be delivered to my apartment.Emily L. | Overall Experience
Great staffDEBBIE P. | Overall Experience
N/aDavid P. | Overall Experience
Delivery staff is rude and does not care about the customer. Was refusing to deliver my box at agreed upon time and then all together. Had to call Corp to get my property back.Lisa V. | Overall Experience
Outstanding serviceCynthia G. | Overall Experience
All was good! Thanks for your helpJose A. | Overall Experience
The lady at this location was very professional and friendly. Thank you so much for your help!!!Jeffrey T. | Overall Experience
Your driver Ariel was great -she did an outstanding job and was very friendly. She is an asset to your organization.CATHY C. | Overall Experience
Very easy to work with. In & out in no time.james h. | Overall Experience
They did tell me my Box was at Van Nuys. My movers went to that location and were told it was at Panoroma City.Catherine F. | Overall Experience
Staff was very helpful. Very courteous and there was always somebody accessible to ask questions or get some help.DEBRA E. | Overall Experience
Uhaul really came through for me in my most recent move. The price was right, the move was fast, and the customer service was great.Benjamin F. | Overall Experience
Miss Yvette PEREZ & staff are truly an amazing team. THANK YOU SO MUCH.carla b. | Overall Experience
no I won'tMike M. | Overall Experience
I had a POD picked up and stored and didn’t see the facility but the delivery service was great.Isabel L. | Overall Experience
The service is really good!Jiayi G. | Overall Experience
They wouldn’t take a money order from the bank. That’s like it better than cash . I had to go cash it and then pay for my storage a huge inconvenience. I will definitely not recommend to anyone.dmar i J. | Overall Experience
The staff at this location, specifically Yvette and Geo, were extremely helpful. They did everything they good to make our experience go as smooth as possible and were really helpful.Melanie P. | Overall Experience
NEVER USE UHAUL. THIS WHOLE PROCESS WAS ROYALLY SCREWED-UP. THE ONLY “REAL” POSITIVE WAS THE AURORA, IL LOCATION. AT THAT LOCATION, STEPHEN WAS AWESOME. UNFORTUNATELY, IT WENT DOWNHILL FROM THERE!STEPHEN V. | Overall Experience
Very efficientJEFF T. | Overall Experience
Ariel Soria was amazing!!! She really cares about her customers and went way way above and beyond from what she needed to do to help us out. You have a huge asset In Ariel, she’s a one of a kind gem!Kelli G. | Overall Experience
Very poor and rude customer service and poor service in generalGabriel B. | Overall Experience
The lady who dropped off the ubox was exceptional. Even though it was very hot and she had already worked a long day she was very pleasant and professional.Tom S. | Overall Experience
I did not go there so I can not comment but Virginia who came to drop the U-Box was great.vinod j. | Overall Experience
Thanks U HaulSCOTT R. | Overall Experience
NoneVirginia D. | Overall Experience
I was helped by Yvonne, she was very friendly, Very proud of her job, very professional, very knowledgeable and she kept her big smile at all times. Her attitude made the transaction a plesent one.shahin a. | Overall Experience
Gio, and the young lady who helped me on June 18th, were great! Very well done. Thanks.TULLOS C. | Overall Experience
The concept and pricing is ideal, however the communication within UHaul is extremely POOR. Average wait time on phone calls was 12 minutes[highest 21 minutes].mike b. | Overall Experience
great stuffAli A. | Overall Experience
FYI - I rented a U-Box and stored it on premises at my house, rather than at your facility. So my answers regarding your facility are N/ADerryl C. | Overall Experience
I was sent to the wrong facility in Chattanooga but eventually got to this facilityJoesph B. | Overall Experience
Staff was very helpful, made the experience very easy.LAURA F. | Overall Experience
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