Customer did not leave a comment.wendy c. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Park Hills
Altoona, PA 16601
(Located just South of the Plank Road exit of I-99 behind Levin's Furniture)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jordan S. | Overall Experience
Customer did not leave a comment.Joseph D. | Overall Experience
Very nice customer service, professional employeesjohn s. | First Impressions
Customer did not leave a comment.Summer T. | Overall Experience
Customer did not leave a comment.TAMMI R. | Overall Experience
Customer did not leave a comment.THOMAS G. | First Impressions
Customer did not leave a comment.MARK P. | First Impressions
Customer did not leave a comment.Cera C. | First Impressions
The facility was great and property was well kept. The prices of the units were reasonable. The staff was excellent in handling any of my requests.Samuel D. | Overall Experience
Customer did not leave a comment.KYNDELL E. | First Impressions
I wish someone told me there was no usb outlet in the van. I would have brought a different charger. So my phone died 1/2 thru my trip.leann S.
Your employee's were very nice, very helpful!!Patricia T. | Online Move In
Easy to reserve online and move inBrandon N. | Online Move In
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Barry F.
Customer did not leave a comment.brenda g. | Overall Experience
Customer did not leave a comment.Nancy L. | Overall Experience
Customer did not leave a comment.janet s. | First Impressions
Great experience. Just moved out of a smaller unit and into a bigger unit. Love that it is climate controlled and don't have to worry about my property being destroyed by mold.Ann n. | Overall Experience
Lightning service both in and check out, this group is awesometom S.
Customer did not leave a comment.Diane C. | Overall Experience
Customer did not leave a comment.Maryann S.
I feel that I. Should have received some of my monthly payment back of 127$$ … Which the 127$$$ for 5 to 7 days of 30 days for this amount … I deserve a refund. Of 23 days????????? Plus things were missingMark H. | Overall Experience
Customer did not leave a comment.Michael R.
Customer did not leave a comment.ann M.
This was my first visit but U-Haul and staff made this move very easy. I had no problems. Top notch.Mark S.
Customer did not leave a comment.Mark R. | Online Move In
Customer did not leave a comment.BRENDA K. | Overall Experience
The front office is so nice. Expend every thing from renting the uhaul to renting the unit. Very friendly and accommodatingDebra A R. | Overall Experience
Customer did not leave a comment.James V. | Overall Experience
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Diane P.
The employees were nice as well as helpful. Everything worked out well.Tate M.
Customer did not leave a comment.Patricia M. | Overall Experience
Customer did not leave a comment.Curtis W.
Friendly and helpful service! I was made to feel welcome, and everything was explained to me clearly and patiently. The storage space I rented seems to be exactly the right size for my needs. I love that the facility is climate controlled and secure.andrew c. | First Impressions
One picture frame had mouse damage but overall it was great. Had the unit for over a year. Highly recommend.Ryan d. | Overall Experience
Customer did not leave a comment.Richard K.
Thank you so much it was well takin care of. Clean would use againKaren G. | Overall Experience
The initial storage unit was not the size that I had reserved. I called the office and was given the correct size unit and I accessed it while on the phone to be sure it was correct. I’m happy with my experience.Michelle C. | Online Move In
Payments come out the 10th of every month. I was out of the storage unit on the 15th. disappointed that your payment is not prorated and you’re charged the full amount, even though you were only there less than half the monthBECKY W. | Overall Experience
Customer did not leave a comment.Jordan L. | Overall Experience
VERY unfriendly customer service representative in store, I felt awkward being there! Gentleman who hooked up trailer was very kind and helpful.Brian W.
Customer did not leave a comment.JULIANA R. | First Impressions
Was expecting it to cost more. I was surprised at the price range. Would recommend this to everyone.MARCELLA C. | First Impressions
The online reservation for the cargo van was somewhat confounded. On the confirmation page, I was given one price estimate, around $300. I clicked on the printer friendly version to print the confirmation and the price estimate was $600. Double what the other page said. This was misleading and troublesome as I could not afford a $600 rental. I called the location and their manager Angel was very helpful and assured me the price would be in the $350 range. There must be some bug in the generation of the printer friendly version of the online confirmation. Thank you Angel for all your help!Cassandra C.
Customer did not leave a comment.BRYAN N. | Overall Experience
Exceptional staff, polite and efficientAndrew W.
Customer did not leave a comment.Matthew P. | Overall Experience
Best place in Altoona area to rent. JESSEY was awesome. Had truck and uboxes ready for us when we arrived., no wait time. We were out door in 5 min., and into a warm, clean truck. Thanks you Jessey for another easy rental.Leah P.
Customer did not leave a comment.vladislav C.
Customer did not leave a comment.Terry G. | Overall Experience
Customer did not leave a comment.Marina G. | First Impressions
Customer did not leave a comment.richard V.
Customer did not leave a comment.James V. | First Impressions
This is a go to spot for your U-Haul rentals. The ladies working there are amazing, friendly and super kind. We'll maintained storage units and clean store.MATTHEW F.
Staff are super friendly and nice!Ellen C. | First Impressions
Our experience with UHaul was great but our experience with Ferris moving was horrendous. They were hours late multiple times and our moving day was a whole day late. Almost all of our furniture has been significantly damaged. In the end they left without finishing the job or telling us that we’re leaving. Extremely disappointing!!!! Don’t ever recommend them.amy l. | Overall Experience
You won’t find a better storage facility. Angel and her staff were very helpful and nice. Will recommend U-Haul storage to all my friends and family.KEITH B. | Overall Experience
Customer did not leave a comment.Mary B. | Overall Experience
The girl didn't listen that our home address was not where we were taking the truck to, so she had our return location picked as near our home address. Even though I told her the location, so I had to call the truck terminal to change it. Luckily they didn't charge a penalty.Tony G.
Customer did not leave a comment.Ashlynn J.
The staff was great and very accommodating whenever I had to make changes. The gentleman I spoke to about 10:30pmEastern on Saturday night was very helpful. He forwarded the information about me not being able to complete the return on my phone did part of it but could not get it to finish checkout. Received confirmation that my receipt was ready on my Email at 8:43am.JANE L.
Customer did not leave a comment.Wendy V. | Overall Experience
Had a little trouble with outside keybox but the girls took care of it right awayCorey R.
Customer did not leave a comment.debra h. | Overall Experience
Customer did not leave a comment.Donna F. | Online Move In
Very nice people to work with, Very helpful and informative.Eric H. | Overall Experience
Customer did not leave a comment.Eric H.
Need 24hr access at all timesJosh T. | Overall Experience
Customer did not leave a comment.Dennis Z.
Wonderful person at the booking officeRichard S.
For any storage needs or moving rental etc I will use U-Haul again.caroline m. | Overall Experience
Customer did not leave a comment.Aaron H. | Overall Experience
Customer did not leave a comment.Bob h. | First Impressions
Customer did not leave a comment.Leticia R.
Jess &Tony are awesome very informative and to the point,I would rent again if I need to or recommend to a friendJon W. | Overall Experience
Customer did not leave a comment.JAMES G. | Overall Experience
Customer did not leave a comment.Kathleen K. | First Impressions
Customer did not leave a comment.Melisa P.
Customer did not leave a comment.Lynn B.
Customer did not leave a comment.Deborah R. | First Impressions
I wouldn't change a thing Jess is fantastic with customer service and taking care of things she is very thorough with explaining things you need to knowJon W.
Customer did not leave a comment.kenny j. | First Impressions
Customer did not leave a comment.Brittany H. | Online Move In
I never used u-haul for storage but I have rented a truck or 2. This facility is very well kept and it’s staff is very helpful and friendly. Customer service was there for me every step of the way. I would recommend this facility to family and friends, even got a few cards to hand out!Jason L. | First Impressions
Customer did not leave a comment.Andrew W. | Online Move In
The staff was so friendly and helpfull from explaining things to advice I'd definitely recommend this facility to anyone in need of a storage unitJon W. | First Impressions
Customer did not leave a comment.Michael M. | Overall Experience
Customer did not leave a comment.charles W. | Overall Experience
The unit was very clean and the staff friendly and helpful but the advertised cubic ft. of space is not accurate so I had to rent a larger unit. The cubic ft. of a 5x7x8 is supposed to be 280 cu. ft. but that measurement is to the outside edge of the door. Nobody can store anything to the outside edge of the door and still close the door.Cindy C. | Online Move In
Very nice advanced storage facilityHILARY P. | Online Move In
Very nice people and very helpful.Eric H. | First Impressions
Customer did not leave a comment.lorin p. | Overall Experience
Customer did not leave a comment.Mike H. | First Impressions
Staff went above and beyond to help out a very stressed out person❤Kathy S. | First Impressions
Jessy from the goldveiw in altoona pa was the nicest kindest understanding person I have ever met. She went above and beyond to help me and my aunt out. She listened to my concerns and she helped me out in every way she could. Not a lot of people care enough.Rae M.
This is my first time using a storage unit. In my 71 years I didn't know what to expect. What a surprise & joy to find that not only were the buildings carefully climate-controlled, but everything was neat & tidy too. The staff were most helpful & most accomodating, going so far as to offer to show me a unit. And that unit wound up being mine! Thanks & Cheers ~ 🍻 👏 ✌️ Azure 🎶Azure M. | First Impressions
Customer did not leave a comment.KELLY L.
Customer did not leave a comment.MATTHEW M.
All of the staff members were Friendly, Polite, Helpful and Courteous, The Staff members made everything clear, upfront and a easy process, I will definitely be using U-Haul again if needed.JAY C. | Overall Experience
Customer did not leave a comment.christina c. | First Impressions
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.Joseph F. | First Impressions
Customer did not leave a comment.Paul E.
You do not have to do anything morePaula H.
Nothing, it was excellent overallMary E.
Customer did not leave a comment.John R.
Great customer service, and very clean facilityshayla s. | Overall Experience
Customer did not leave a comment.Laura P. | Overall Experience
The staff was amazing very helpful explained everything, even provided a different furniture dolly when the one I wanted was not available.Beth S.
Customer did not leave a comment.Steven D.
Smooth and easy! We always rent here because Angel is great! Thank you!Dan M.
Air Bags needed service,Air Ride system did not seems to be working also, The key to start the vehicle had to be giggle and repeat before the vehicle would start, this happened three different times.Ted R.
Customer did not leave a comment.Yvone D. | Overall Experience
Can't think of anything. The experience could not have been any better. Thanks!Brenda K.
Customer did not leave a comment.DEBORAH S. | First Impressions
Customer did not leave a comment.Steven D.
My experience with this location including customer service and cleanliness was excellent and would use it for future moves if and when the need would be necessary.scott F.
They was greatMary L. | First Impressions
Customer did not leave a comment.Pamela g. | Overall Experience
Customer did not leave a comment.RUSSELL B.
Customer did not leave a comment.Karene T. | Overall Experience
Need additional customer service help. The service was good but slow due to lack of help. Also your computer system is slow in processing paperworkRonald S.
Customer did not leave a comment.Jerri P. | Overall Experience
Customer did not leave a comment.BRENDA K. | First Impressions
Superlative customer service. Informative, kind and considerate.MERCEDES G. | First Impressions
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.Mary B. | First Impressions
Customer did not leave a comment.marinne C.
Customer did not leave a comment.ARON L. | Overall Experience
Customer did not leave a comment.Marydith S. | Overall Experience
Customer did not leave a comment.sandra M.
Customer did not leave a comment.Alisa F. | Overall Experience
I’m very pleased with the way I was helped when I arrived.Mark L. | Online Move In
The whole process was as easy as 1-2-3.Khushbir K. | Overall Experience
Staff was so incredibly nice! And they keep it super clean. I would recommend to anyoneshayla s. | First Impressions
Nothing, Jessy was great!!!GREG R.
Nothing Thanks so muchleslie J.
Very nice staffGayle C. | First Impressions
Customer did not leave a comment.Joseph S.
While this location was great, I could see the same truck from my hotel room at the location I requested. Additionally there was 3 at this location so I don't understand the time change from 7:00 to 10:00â€“not like they didn't have the equipment.Dale F.
Customer did not leave a comment.Tammra B. | Overall Experience
Customer did not leave a comment.Dameka M. | First Impressions
Customer did not leave a comment.KATHLEEN K. | Overall Experience
Customer did not leave a comment.Lorraine D. | Online Move In
Great facility, nice folks!James L. | Overall Experience
Have rented many moving trucks and storage units and have always had excellent service every time!!!!TIM C B. | Online Move In
Very clean, safe, plenty of carts available.Kristina K. | Overall Experience
When we arrived the ladies inside were helpful, happy and very pleasant to deal with.cathrine r. | Online Move In
Only one elevator.Jarrel B. | Overall Experience
Customer did not leave a comment.john O.
Customer did not leave a comment.Jarrel B.
Jesse and Aubrey were thoughtful and sensitive to our situation. My BIL has been in the hospital for 2 weeks while we are looking for a place to live. A downside is that my wife and I and 2 movers were locked out of the facility for 3 hours after contacting the customer service 800 number and the general manager in chargeArthur M.
Even though my reservation expired, And I was late moving in, (Not U-Haul's fault) The young lady assisted me with a comparable size storage location on the premises.JAY C. | First Impressions
Customer did not leave a comment.James L. | First Impressions
Customer did not leave a comment.Scott S. | First Impressions
Customer did not leave a comment.JESSICA K. | Overall Experience
Customer did not leave a comment.Annette B. | First Impressions
Customer did not leave a comment.WALTER K. | Overall Experience
All employees were very friendly & helpful! Thank you so much Angel! Great staff, great facility & smooth transaction.jennifer p. | First Impressions
Fantastic pick upWALTER K.
Customer did not leave a comment.John G.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.Leonardo D. | First Impressions
Helpful and knowledgeable staff. Clean and well lit storage units Easy access to storage unitsBrenda M. | Overall Experience
In 16 months time. The rates went from 72 $to 79 $.when I was moving my items out I noticed a sign for advertising. The exact size unit was 74.95 per month. Made me feel like your company played me for a fool!!!!.would never recommend any one ...Wayne E. | Overall Experience
The storage was good. I was glad to find climate controlled storage, sith the only exception being it was kept at a higher temperature than I want for a climate controlled space (almost 80° inside every time I was there). The other issue I had was the last rental truck we used from this location. The tires were essentially bald and did not have great traction.Elizabeth H. | Overall Experience
Customer did not leave a comment.LiChun T.
Great experienceBiaoxiang D. | First Impressions
Customer service was very nice and helpfulrenee p. | First Impressions
Could have more moving carts to carry things to storage. If there are more than one customer they might have to wait.Khushbir K. | First Impressions
Needs to be 24hrsJosh T. | First Impressions
Customer did not leave a comment.PAMELA T. | First Impressions
Customer did not leave a comment.Molly F. | First Impressions
Customer did not leave a comment.Scott H. | Online Move In
Customer did not leave a comment.Jason O.
Elevator at this facility is sub-standard. It is a passenger elevator NOT a freight elevator. Poor design for a two level facility. Also poor layout to handle trailers in the loading area. Maybe hire better structural engiineers. I am one.. Several others said the same when i was there.. Surprising for U-Haul. Otherwise good experience.Robert S. | Online Move In
Clean, well maintained, floors are immaculate, clean and shiny! Temp around 70° inside when I was there.EdwardR H. | First Impressions
Customer did not leave a comment.kerri S.
Gave me a drop off location that was only open Thursday and Friday. This was on a Saturday. I drove around McVeytown for 2 hours on hold with customer service until they closed their phones at 8pm. Never got to talk to someone about where to drop off my truck. Took it back home to state college and dropped it off the next day. Got charged for extra mileage that wasn't my fault because they gave me a drop off location not open and no one answered the phone to give me somewhere to drop off. So I had no choice but to go over the mileage.Thomas E.
Customer did not leave a comment.Lynnette L.
Customer did not leave a comment.christina d. | Online Move In
Angel was very helpful. Very nice. Answered all our questions.KEITH B. | First Impressions
Customer did not leave a comment.eric o. | Overall Experience
Customer did not leave a comment.Brian G.
Staff was friendly and knowledgable. Facility is clean and well organized. Everything at the facility was in order. UHaul's text notification system could use a lot of work. I got a text asking if an agent could call to review my contract and when I replied "Yes" I got another text about deals and nobody ever called me.Stephen K.
Make sure the truck is cleaned and in working order.. the mirror was so loose, the vibration of the truck bounced the side mirror completely to the left to where you couldn't see anything out of it. Had to have it tightened a lot. (Called and spoke to a woman about this at this location). The cab was sticky and dirty- had to clean it myself.Dana B.
Customer did not leave a comment.Tammy B.
The best experience I could have. Everything about this location is superb. Don't know why anyone would select anywhere else to have storage or use of UHAUL than this location.Michael W. | First Impressions
These people are all wonderful. Super clean place.Thomas B.