Customer Reviews for U-Haul Moving & Storage of Park Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Park Hills

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Elizabeth b. on

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The facility had definitely met my storage needs. The only issue I have is pricing. I believe it is overly priced for what I had recieved.

John L. on

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Kevin S. on

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Darl B. on

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Staff was very friendly and accommodated my every need. 👍👍

Richard E. on

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Thank you

Donald H. on

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Terry H. on

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I was treated super nice. Angelica Knott very courteous, knowledgeable and friendly. She is an asset to UHaul.

Brian W. on

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No issues at all with entrance to facility and great spot for storage for the bike.

William P. on

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Customer did not leave a comment.

Wayne W. on

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Was treated as a very valuable customer!!

CAROLYN L. on

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Super helpful and pleasant-got our drop off location changed when we found out that the pickup location cancelled the reservation

CAROLYN L. on

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When I arrived and found my storage reservation was cancelled, she was great about finding me a unit and even called to switch the drop off to her location without charge so we weren't having to drive 45 minutes to drop the truck as we were starting to cut it short to the drop off time. She was super helpful and very pleasant to work with

Elizabeth W. on

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chris H. on

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Joe W. on

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Everyone I dealt with through my storage and moving experience was courteous and professional. Their costs were very competitive and they offered numerous options.

Jaye T. on

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Very pleasant staff and easy set up

Joseph W. on

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Every person I dealt with was extremely professional and accommodating. My total experience from storage to move was satisfying beyond my expectations. I would certainly recommend U-haul services to others.

jack M. on

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Kyle B. on

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Brianna B. on

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Angel and the staff here were always extremely helpful to me! Definitely recommend!

Gregory S. on

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Everything was great. Maybe a quick sign for returning drivers where to park returning trucks and where key drop off. Your lot is quite big. Thanks very much.

Katelyn H. on

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Caleb L. on

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Mark E. on

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Gary C. on

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Gordon G. on

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Great staff here also.

Christopher H. on

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Nothing

Michael M. on

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Angel and Justin made the experience fast, easy, and efficient when time is of the essence during the busy holiday season!

Joe W. on

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Every member of the staff that I have dealt with has been very helpful with my storage and moving experience. I certainly will recommend their services to others.

Michael M. on

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Genoveve and Angel are always so kind, helpful, and go above and beyond for myself and my company. We recommend and use the storage services a s well! Hands down the best Uhaul I have used in my many experiences!

Tara N. on

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Very friendly and helpful staff. The facility was very clean and exceeded our expectations. We would definitely recommend this storage facility.

Steven L. on

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Great service

MATTHEW M. on

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Customer did not leave a comment.

Daryl N. on

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This location was not my first choice, and it was farthest than my first choice to pick up vehicle. Thus I had to pay for additional mileage, which does not seem fair.

Kathy H. on

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Carl L. on

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Great facility, excellent handling of rental. Thank you

Reid M. on

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Matthew M. on

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Overall, the experience was great. The only thing that was of concern is the network timed out when I was picking up. I had to call to have the link resent to complete the check-in process. The representative was very nice and helpful, and I was quickly on my way.

Milagros R. on

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It should be mandatory for your employees to tell the customer beforehand that there will need to be $100 (or however much more money other than what we are paying for outright mileage, daily rental fee etc.) in bank account when purchasing with a debit card. In my case i needed $100 exactly although my actual charges were only $40. I had exactly $90 in my vank account and had to walk a good deal in order to get $10 more to reach exactly $100.

Andrew L. on

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Michele L. on

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Angel the manager is really amazing and she truly cares for her customers!

Janeen M. on

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SANDRA C. on

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We needed a small moving truck for a quick errand. The exact size was available and we were able to pick it up and deliver it back in less than two hours. It was great!!

Timothy H. on

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everything was fine but our credit card was charged twice making our account negative!

Michele L. on

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Nothing. Angel was amazing! She was a very big help to me!

Ronald S. on

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Cynthia B. on

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janiece p. on

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My experience was the worse! I was charged a full month after only checking out 3 days into my monthly payment which was the second month in which I was moving out

Jacob P. on

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The overall process was okay and not as terrible as I expected. However, there were a few bumps and areas of confusion, but it all worked out.

Michael H. on

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Matthew M. on

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Marah H. on

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I feel like even though u give someone a paper with instructions they aren't good ones. I think the employees should show in person where the storage unit is

Heidi B. on

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Great facility, staff was friendly and very helpful.

Robert C. on

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Clean, easy access. Friendly staff

Molly Ann L. on

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Michelle W. on

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This location had been the best experience!!!

Duane C. on

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Charles S. on

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Mr. Ross was extremely helpful and tried to assist in every way he could even though problems with access to the car storage area was being denied with the key fob supplied. He assured me, that

Zachary B. on

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Too many hassles for 5 stars. Access hours didn't match what's described online. Forced to buy a disc lock. They claimed my U lock wouldn't fit - but it fit just fine. Occasionally out of free carts.

Kenneth C. on

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Courteous kind and professional

Melissa F. on

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This was a convenient, clean and secure location for storing our daughter's belongings during her four years at Juniata College.

Michael W. on

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The location was fine. The problem was with the online android app. First: Upon arrival, in order to enter my drivers license date of birth I needed to swipe through their calendar month by month to get to 1967 (625 swipes!!!!!) This is a major programming flaw. Secondly, it didn't work! I had to ultimately go to the service woman inside (who was very nice) to get the van. This means if I would have scheduled an outside of hours pickup (which is the whole point of the online app!), I would not have gotten the van!!! They are simply not ready for prime-time automation. Very disappointing! Do not use!!!!!

Curtis L. on

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Tammy B. on

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Andrew G. on

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It was an easy experience and reasonable price. Keep up the good work!

mike h. on

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Great service

Michael H. on

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Customer did not leave a comment.

Amy H. on

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They only suggestion I have is the unit itself wasn’t very well lit. It would be great if there were lights right above the units.

Tyler D. on

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David R. on

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Naomi P. on

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Angel is an excellent manager! As many may already know, the UHaul App is not particularly good...as a result of simply trying to “go back” and edit my reservation I ended with two separate reservations for the same equipment at the same time, one of which pre-selected $150.00 worth of boxes that I neither needed nor wanted. Though UHaul charged me for them, Angel carefully went through everything with me the day I picked up my truck, fixed the reservation and initiated a refund for the inadvertently ordered boxes, etc. I think that she and her colleagues in Altoona were really great! It’d be nice if UHaul Corp put some real work into that App in order to make their jobs easier!

steven s. on

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Very clean

Mark H. on

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you people are thieves or put a crease in it took money out of my bank account when there saying I dented your tailgate or said I put a crease in it I brought that truck back they never did a walk around then took 133.42 out of my bank account said it was for accident then I called over to them and they gave me the run around I will be getting hold of better business bureau and telling people that you are theves

David D. on

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They delivered what they promised. Couldn't be happier.

Diane S. on

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Eugene M. on

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steven s. on

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the staff are awesome very knowledgeable of their job

James G. on

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William C. on

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Morgan J. on

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Interaction with the sales/service person did not meet normal u-haul experiences.

Wendy R. on

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They went above and beyond to be sure everything was right! Moving is never easy but they made it seamless. I recommend using the U-Haul site to pick and drop off..saves ALOT of time and super easy!

Kim H. on

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Duane C. on

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Amber G. on

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Customer service was awful. I had questions because I had not used the mobile check in before and every time I went in to ask her questions she acted like I was bothering her. One time I went in she was on the phone with her boyfriend or someone and instead of getting off the phone to help me she continued her conversation then sighed and said I have to go. Then came over and asked what I needed. I initially declined the additional coverage but after discussing with my husband we wanted to add it back on, the mobile app told me to go inside to have it added back on, she said there was no way to have it added on. Terrible customer service. No idea what her name was but she had pink hair. Wouldn't recommend this location if this is the service that is offered, it took us an hour to get the truck because of having to keep going back in.

Lisa R. on

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Rental rate was high for RV storage. Other venues are between $25 and $30 per month which includes security with cameras.

David D. on

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Did exactly as what was promised. Excellent service to a novice like me.

Victor C. on

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We had to rent this van because my son had problems with a Washington DC location where he had reserved a trailer. He was told the wiring for his hitch was bad. After finding a garage to have this checked it was fine. As a result we had to pay twice as much.

Christopher L. on

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The staff was very friendly, helpful, and kind.

Holly R. on

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Customer did not leave a comment.

Samuel R. on

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The general manager at this U-Haul place had to of been the best in the company. She was extremely understanding of everything and helped me out at any time needed! I would recommend using this uhaul place to all of my friends and family because of the management!

Anne S. on

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Excellent service and prompt attention to our questions/needs!

Bruce W. on

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Staff did a great job.

Shawn K. on

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Very nice facility

Daniel U. on

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This location stated that my drop off location would be left open and that I should call customer service and update the drop off location. This was not accurate and a drop off location was already established. This then set off a cascade of issues that resulted in wasted hours of time. To be fair this location was not the only ones that have us poor information that resulted in the wasted time and bad experience. But the schedulers and other uhaul call center personnel.

Sarah B. on

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Customer did not leave a comment.

Dawn T. on

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I had an excellent experience using this U-haul storage facility. Always clean, well-lit, at a comfortable temperature, and I had no issues at all with dust or moisture on my things. Angel is awesome!

Sherie D. on

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The nicest, sweetest, most helpful people I could have ever wished for!! Just wonderful!!

Mike R. on

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General Manager Angel was terrific to work with

Lawrence M. on

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Angel told us it was a 2 day rental until Mon 6/10/19 @ 11am. We told her we were driving to state college pa and then moving them to Pgh pa. She never gave us a mileage limit. When my son returned the truck on Monday they told him it was due back on Sunday. He also had to pay for mileage $51 and of course full tank of gas. Angel should have told us all.

Paulette W. on

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my compliments to Angel, the manager. She knew just what I needed. The equipment worked perfectly and I could not be happier. Thank you for your help and professionalism.

Brenda L. on

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The store was very clean and the staff was awesome and very friendly, that right there made me feel good, the demo.on how to use the facility was easy and the restroom very clean also.

Nikki C. on

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Great staffs!!

Tanya K. on

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They were amazing. Customer service at it's best.

Schawnne K. on

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Customer did not leave a comment.

Paula M. on

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Joshua M. on

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Angel was awesome! She was very professional and timely with the way she handled to rental. Would recommend anyone to her.

charlene M. on

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This place seemed really good but the lady at the front counter was not very polite and seemed to be in a big hurry to get me out of there. She just didnt seem very friendly or to be a "people" person.

Elizabeth K. on

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I loved that I could drive my car inside the building where carts are accessible to help make moving your items in and out of storage so much easier. Would definitely use again.

Carlos M. on

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The unit I had the ac unit was not working properly

Matt B. on

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excellent customer service. Jenny was very helpful helpful and friendly and made sure we got exactly what we needed in a speedy manner. equipment was very clean.

jared G. on

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Be more accommodating. Explain the difference in truck sizing and travel plans more clearly.

John F. on

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Not enough help. Only one person working and several people renting, returning and purchasing supplies. Your lady did a GREAT job managing all and keeping all happy. Job well done!

Adam D. on

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I would like to have the option for 24 hour access to my storage unit without having to pay extra. The store rep who helped me today was excellent and exceeded my expectations.

DIANA T. on

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Friendly staff and they all were very helpful....

Julia S. on

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Angel was very helpful. There were some technical glitches with FOBs and cards but she powered through it all and was very pleasant and welcoming The facilities are great - better than I anticipated

John B. on

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Convienant

Melissa F. on

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Angel has helped me over the past 3 years that my daughter has been in college. Angel is very helpful!!

Jamie H. on

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Customer did not leave a comment.

JAMES D. on

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very good experience

Sylvia H. on

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Customer did not leave a comment.

Tara N. on

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Very nice facility. Personnel were friendly and very helpful. Would definitely recommend this to those who need short-term storage.

William G. on

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Customer did not leave a comment.

ruth ann L. on

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Angel & her staff were phenomenal & took very good care of me & explained everything in detail with patience, professionalism, & expertise. I love u-haul in Altoona, Pa.

Bill K. on

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Customer did not leave a comment.

Sue R. on

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More people working on busy days.

Carol S. on

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Very friendly and professional

april B. on

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Customer did not leave a comment.

Sydney F. on

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I bought a storage unit and Gwenevere (I think her name was) helped me. She was completely rude and condescending. However, Justin helped me the next day and was extremely helpful and kind!

michael B. on

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Customer did not leave a comment.

Karen D. on

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Barry K. on

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I had to take a picture of my driver's license just to check in. Then after I did that it still didn't work so the worker had to scan my license too. This process is much more aggravating than check in used to be.

Dustin L. on

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Very well run facility with fair rates. Cleanliness was a big plus. Will definitely recommend, and use again if the need arises.

mike N. on

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Customer did not leave a comment.

Mike H. on

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Very professional and helpful staff members. Amazing storage facility, clean and secure. Easy in and out second floor access.

Mike H. on

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Amazing storage facility, clean and secure. Very professional and helpful staff members. Easy in and out second floor access.

Shawn K. on

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The only issue I have with your storage is the elevator size. It would have been very difficult to put a couch or something similar in there for transport to the 2nd floor

Shawn K. on

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Customer did not leave a comment.

Paul B. on

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THANK YOU

Michaela D. on

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The associate taking care of me was very kind and professional. She ensured to walk with me to my unit for the first time.

John G. on

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None

William F. on

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Customer did not leave a comment.

James R. on

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Robert W. on

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The young lady employer, was nice helpful and Courteous, showed me what to do when returning the truck

ZANE R. on

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Nothing, everything was great.

David R. on

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Customer did not leave a comment.

Jeffrey L. on

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The guy that serviced me was thorough and friendly.

Terrance C. on

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Personal was professional, helpful,. No fault of u haul, but added fees are ridiculous. A 19.95 rental total is 34.00. unfair charges state and fees. Costly.

robert M. on

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Customer did not leave a comment.

GERALD S. on

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Staff were very helpful and accomodating.

Jason M. on

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Customer did not leave a comment.

George B. on

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Excellent facility, see you in October.

Shane R. on

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Priced.to high compared to other storage lockers in the area

ellen p. on

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Excellent facility.

Michelle W. on

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Very easy transaction. The person that helped us was very nice and personable. Highly recommend.

Evelyn J. on

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The whole experience was better than we expected. Angel explained the storage rental process thoroughly and answered all our questions without any pressure.

Russell T. on

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The Uhaul representative was very helpful in answering my questions and explaining the services

John G. on

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5 🌟x's for Isha, she was great at presenting information, ensuring we understood everything and doubled back later to make sure we did, all done professionally, effectively and efficiently.

Amy H. on

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Great customer service

JANE J. on

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I could not say enough good things about the people at this facility. They were very friendly but they talked to each other and supported each other which clearly made everything go smoothly.

Wayne W. on

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Angel the facility manager always went above and beyond what one would expect. Exceptional service and friendliness. Will most definitely use again. Thanks again Wayne Witherow

Jose G. on

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No honest personal.

Jeff W. on

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The on duty staff is cordial and accommodating and has provided me with excellent service and information. The facility is impressive and should meet my storage needs wonderfully.

jacob p. on

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I really like the cleanliness and all of the features UHaul offers.

ANNELIESE K. on

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Staff is extremely considerate and went above and beyond my expectations. I would encourage anyone needing to rent a vehicle or storage unit to go to this specific U Haul Facility.

Jonathan C. on

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One of the worst experiences I have ever had trying to do business with an established company. I was going to add uhaul into our National plan to expand but I’ll need to find a better company.

Kristin W. on

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Everything was great.

Jerry G. on

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Very professional and I will make sure I recommend you to my friends

Carol S. on

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Very satisfied

Judith R. on

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I have had a storage unit for some time now and always has been a good experience.

Wayne W. on

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Awesome experience. Alleviated any fears I had on storage. Professional and upfront!!

Raymond K. on

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Friendly people, professional service.

Jerry G. on

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Very professional and very nice to work with.. Thanks

Stephanie R. on

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I would use uhaul storage again.

vanessa H. on

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No comment

Kirste D. on

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x

Hannah L. on

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I had 6 u-boxes to move to a location. When I showed up Saturday morning they have 4 ready on trucks with the remaining 2 ready to be loaded. Such a seamless and quick process.

Laura b. on

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Great property. Super friendly and extremely helpful staff. Very reasonably priced. Would store items here again without hesitation. Thank you!

sophia l. on

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Phenomenal service!

Erica F. on

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I had an excellent experience and would use this facility again

William Z. on

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It was great

daniela o. on

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Great Service, nice facilities

menaka r. on

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Thank you to the friendly staff

Bryan S. on

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Great service, very clean, your service helped us out alot...Thank you!!!!!

Steve B. on

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Facilities and staff were excellent - price was a little high.

Arthur G. on

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Closed my account and was not given a refund or told that I lost the 18 days left for the month.

Audrey D. on

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Did not move in2 this unit. The wait to reach a live person on fone took 4ever. I booked a 8.8' x 18' When I went online 2 check the reservation, it was 4 a 10x10. More wait time on fone, couldnt fix

Noel S. on

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Great storage facility. Amazing staff !!!

Kelly H. on

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This facility was great and very convenient. The staff was very helpful.

Carol K J. on

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Staff was always extremely courteous and helpful.

Alexandria J. on

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Friendly staff, clean facility, even had the convenience of bathrooms & water fountains. Staff always helpful in answering questions. Very convenient with carts to use & inside parking.

CONSTANCE LEE P. on

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Very nice storage units. Very clean and well maintained.

Derek S. on

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Brice and jen are extramly helpful and kind

Robert S. on

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Very clean convenient location just off interstate. Staff is very nice

joe h. on

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Nice place friendly staff

Julianna E. on

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It was really easy to come and go as you please. I liked having the storage unit to pull into without having to go outside/inside to move my stuff. The staff was friendly and helpful.

Sidney M. on

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Excellent staff and service

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