Customer Reviews for U-Haul Moving & Storage of Park Hills

Rating:

3.0

The system was down so that was inconvenient because I had to go back. Also one person told me my lock was good then I was told I had to purchase one so that made my experience a bit unpleasant.

Rating:

5.0

Hire more people like Angelica who was knowledgeable, personable and efficient.

Rating:

3.0

My overall experience wasn't a grand one. I may use your trucks in the future but I'll never rent storage again. I had an issue with a mouse, at least one, getting into my unit. It must have eaten all of the mouse poison from every other unit in the building before entering mine, pooping green turds literally all over my stuff, and then dying on top of some things. Unfortunately I found it one day, still rotting and stinking, when I was in there taking some of my things out. I followed the smell in confusion and found the nasty surprise to my dismay. If poison is your idea of effective pest control in that kind of environment then I can't believe that it's very effective based on my experience. I could have done that myself and paid less rent if I wanted my things to be covered in poop, poison, and dead rodents. The rent was another issue I ran into. You charge a premium to use the facility. But you also raise the rates periodically seemingly at will and with no rhyme or reason. I had a 10x15 unit loaded to the top so every time you decide a monthly increase was in order I felt helpless. It's not like I can just easily get that amount of stuff out if I don't agree with the increase. Locking in a rate would be nice. I was also never told that having a first floor unit was costing me more for the convenience until I had already been paying rent for years and it came up in conversation with one of your clerks when I was looking to downsize my unit. That brings me to my final complaint. The staff was very hot an cold when dealing with them. Sometimes they were nice and polite. There were many other times though when I went into the office with a general question and I got defensive attitude as if I were there trying to pick a fight. One instance was when I inquired about one of my price increases. The staff just told me, "We don't control that here! It's cooperate!". I can understand a short and rude response like that if I were being confrontational however I'm a pretty laid back guy and couldn't understand where the attitude was coming from. Finally I will say though along with my mountain of complaints listed above that the facility itself was always clean, the access hours I had available to me were usually workable, I like being able to drive my car inside the facility to load/unload, and the area where you can donate your no longer needed but still nice stuff for someone else to take and use was nice.

Rating:

5.0

Wish they would have kept the car storage units available

Rating:

1.0

The unit leaked and the tops of my dresser, desk, night stand were ruined. and a chair was water stained.

Rating:

5.0

Need more customer parking

Rating:

5.0

Everything was wonderful and I will continue to ise this location for all my moving and storage needs.

Rating:

5.0

Fast and professional. Very smooth and easy experience. I will use U-Haul again and recommend to friends and family.

Rating:

5.0

Clean and friendly. The cargo van was great

Rating:

5.0

Altoona UHaul is the cleanest and most knowledgeable UHAUL facility in the Country.

Rating:

5.0

Beautiful, friendly, and efficient facility. You gotta love it

Rating:

5.0

The woman who helped us was very nice and efficient. The facility was easy to maneuver around and easy to access. I would recommend this location to anyone.

Rating:

5.0

I am very pleased with UHaul Storage in Altoona. The staff has always been so kind and wonderful. I’m only moving out because I finally have a home with storage available. Otherwise, I’d still be staying. Very secure, comfortable, and overall an excellent experience.

Rating:

5.0

Thank you for my short stay with you guys in Altoona PA

Rating:

5.0

The entire process went so smooth. Thank you for fast service and answering all of our questions and concerns. I recommend the dress moving boxes. What a major time saver. If you have shirts or coats those boxes are awesome. My wife kept handing me nice wrinkle free clothes to put on clothes rod. It took minutes to put them away.

Rating:

5.0

Well done.

Rating:

5.0

Angelica was great!

Rating:

5.0

Very convenient location and the best storage unit value around without a doubt. All of the staff but especially Angel and Jess helped make my moving experience smooth and stress free!

Rating:

5.0

Jessie was very helpful

Rating:

5.0

The customer experience I had was excellent your representative Angel is example of what all associates should be like. Courteous, well informed, and professional. For this reason, I will continue to return for more service Rob

Rating:

5.0

The most professional, safe, and clean storage unit I have ever seen. Very nice operation

Rating:

5.0

As an employee was leaving work because her shift was over, I arrived. She welcomed me, asked if she could help me, and escorted me into the building. She then shared my needs with the employee on duty and made sure I was getting my needs met. Kudos to her!! Very helpful and friendly employees, spotless facility, and accommodating.

Rating:

5.0

I want to mention that I am a repeat customer, and your representative Angel consistently provides exceptional service.

Rating:

5.0

Jessy was very helpful and efficient . Great customer service. Thanks

Rating:

5.0

It would have been nice to get a prorated refund after moving out..

Rating:

5.0

The facility was excellent. We always felt safe. One of the best things about this U-Haul facility was its employee Angel Knott. She went out of her way to help us. She always was courteous and answered any questions we might have. I have recommended this facility to my friends.

Rating:

5.0

very nice person when i picked up and return and very fast

Rating:

1.0

Due to a water leak in the storage unit, my chair and sofa cushions were damaged. I did not have insurance on the unit; therefore, I was told Uhaul could do nothing.

Rating:

3.0

First unit was way too small and immediately moved up to a bigger unit.

Rating:

5.0

Angela was extremely helpful. Talked to her several times over two days and she gave me solutions that fit my problems

Rating:

5.0

Angel was awesome and amazing! Super nice and super helpful! I was dead tired, on the road for multiple days and she was just laid back, easy going and helped me move in with no issues at all! She definitely made the whole experience better, love her!

Rating:

5.0

From set up to drop off, everything went so smoothly. Angel was very pleasant.

Rating:

5.0

Excellent staff, very clean facility

Rating:

3.0

When we booked our truck (15ft truck) the man who made our reservation said that all our stuff would fit in a 7x10 locker. It didn’t fit and we ended up having to get a second unit. Because we were mislead we were suppose to get a package deal for two units. After we moved in the girl at the desk said she would call us the next day with the deal price after speaking with corporate. She never called us. We called corporate and waited on hold for an hour, finally spoke to someone and she said she would call us back with the package price. We never received a call in the three months we stored our stuff there and were charged full price for both units. Then we received an email that they were raising our rent on both units to $89.99 even though one was significantly smaller.

Rating:

3.0

angel who checked us in was great

Rating:

5.0

Get rid of Ford trucks and vans, replace with Toyotas or Nissans.

Rating:

4.0

Very helpful staff during the purchasing and then during the unloading process.

Rating:

5.0

We were in a very stressful situation and U-haul took a lot of that stress away. The experience from renting the truck to getting a storage unit was so smooth and we were extremely happy.

Rating:

5.0

Great facility & staff.

Rating:

5.0

Angel was wonderful to work with!

Rating:

5.0

A overall excellent experience..... excellent equipment and a fantastic staff

Rating:

5.0

Good quality equipment, and the staff are spot on !! Enjoyed my experience

Rating:

1.0

Unsatisfied with location.. booked different location and never told it was changed. Pittsburg regional rep was rude on phone. Said its not their problem n didn't see a big deal in me being inconvenienced having to go to another location. Will never rent from uhaul again. Last time I was accused of stealing equipment because return center didn't log in equipment. Your service has gone down hill over the years.

Rating:

5.0

Angel was courteous, professional, and completed the transaction quickly.

Rating:

4.0

Nothing that comes to mind. This "corporate" location is superior to local franchise type operations in that they regularly have a trailer size that is essentially non-existent locally. Had to drive a bit, but trip was worth it. Very accommodating service rep too. All good.

Rating:

5.0

be more clear on return process if bringing back after hours; The phone process did not work for me as I could not get past location indicator even though it was on in my phone. so I came back next morning. It was okay though. I did not mind. Angel was great!!

Rating:

5.0

I really wish I could have kept this unit longer this was by far the best storage facility experience I have ever had by far. I will definitely recommend anybody to use your services I hear in need in the future. Well maintained, very clean, convenient hours and moving tools, great staff, and great prices too. Also the recycle corner was an awesome idea as well and was a huge help in my time of renting with you guys. Thank you Angel for a great rental experience.

Rating:

5.0

Staff were friendly and answered any/all questions I posed to them.

Rating:

5.0

The entire experience was just fantastic- thank you U-Haul. A shout out to the folks at State College U-Haul as well, who quickly converted our trailer order to a pod. Everyone was delightful to work with. Can't recommend this service enough!

Rating:

5.0

The staff was super courteous and Very knowledgeable about their job. The van was brand new super cream drove well. I would definitely recommend this place to anyone needing a rental truck or a van. Outstanding kudos to everyone that works there. Three thumbs up.

Rating:

5.0

I will tell everyone I know who's moving to get a uhaul! It made our lives so much easier everything fit in the 20' truck and we were able to move our entire house in 1 day! Plus it's not expensive! Well worth it! Highly recommend 😁

Rating:

5.0

This is absolutely the cleanest place ever. I would recommend this storage to anyone. The staff even remembered me when I would stop in. SUPER!

Rating:

5.0

I was very impressed with the facility. Clean and professional appearance wowed me!

Rating:

5.0

I would like to commend your representative Angel. She was extremely accommodating, and professional.

Rating:

5.0

Excellent staff and great equipment.

Rating:

5.0

Beautiful facility - Great Staff!!

Rating:

5.0

Everything was great. Easy pickup and drop off. Service was equally great.

Rating:

4.0

Can’t get the truck inside the building. I had a second floor unit so a small elevator was used to transport my furnishings. Difficult transition!

Rating:

5.0

When I got the car it has less than 1/4 a tank of gas. Not sure if it's necessary to fill up. I am on a tight budget as a college student and renting the u-haul was very expensive for me and I was upset that I had to fill up the gas tank too. I understand if it is not policy to fill up but I was upset.

Rating:

5.0

Very impressed! Well kept after and the facility is really well done. Will recommend!

Rating:

5.0

I’ve dealt with several uhaul/ storage places in my time and this particular location was absolutely amazing to me. They worked with me through my hard times and the pandemic. They were kind, helpful, and always willing to go the extra mile for me. Thank you for the amazing customer service.l! I will definitely be recommending them to anyone who needs a storage unit.

Rating:

5.0

Great staff, excellent service and great equipment.

Rating:

5.0

Awesome customer service

Rating:

5.0

Angel is great to work with.

Rating:

2.0

This location was nice however, this is not were I wanted to pick it up from. It was out of the way. The woman who helped up was very nice.

Rating:

5.0

Angel was a GREAT Help,went out of her way to help me get what I needed!!!!!!!!

Rating:

5.0

the young lady that was running the store was excellent and wonderful to work with. Would recommend this place to anyone....drove trailer back to NC without a problem.

Rating:

5.0

The uhaul representative was very helpful and professional. I would definitely recommend this uhaul location due to the help received.

Rating:

5.0

I enjoyed my experience with the manager Angel. She was knowledgeable, friendly and made sure I had everything I needed to get the trailer I needed

Rating:

5.0

The radio is the van could not signals well

Rating:

5.0

Angel was extremely helpful and knowledgeable.

Rating:

5.0

Very Friendly and Helpful. Will be renting again for sure.

Rating:

5.0

The lady in the office personally walked me to my unit and showed me the simple check-in process, and the entire storage building is very clean. Great overall experience!

Rating:

2.0

The system was down, and the reservation I made was for a completely different location in Altoona that was closer to the family members house we were staying at and it was switched at the last moment. We were also called multiples of times and told different things about when and where to pick up our uhaul, so when we got there we were very confused about if our truck was there or not. We also had to check in ourselves, which was no issue, but the box had two sets of keys in it, which we figured were the truck keys and the lock key. When we got to our truck there was no lock on the back door so we went and asked if they had one we could use, since we have always had one on the truck anytime we have ever rented it previously, at a different location. The girl basically scolded us for having the lock key and asked us how we got it, but we told her it was in our key box and we just thought it was for out trucks lock and she then said that we shouldn't have taken it and it wasn't supposed to be in that box and if we wanted a lock we would have to purchase it. In addition, when we went to check the vehicle in, there were at least 15 marks on the outside body that were not marked with any stickers, so we had to take pictures of each little mark so that we wouldn't be charged with the damage. We have never seen any truck that hasn't had all of the damage marked so we had to take about 20 photos to load it into the system before we could complete our check in and move the truck just so we could get the proper angle to take the pictures. The next day, I check my bank account and I was charged an extra $20 from what the reservation had quoted me and what the representative had told me it would be for the total with the fees and taxes included. I asked the rep in Erie and he said they should've told me that it Didn't include the taxes and that it would be a bit more. The experience was very rocky, unplanned and cost me more than what I budgeted for. We will most likely never get another uhaul from Altoona.

Rating:

5.0

Angel did a great job of having everything ready. Truck was sparkling clean.Well taken care of. No issues during travel. Have recommended this location to others.

Rating:

5.0

We received fast, friendly service.

Rating:

5.0

Excellent customer service wait time was minimal Very courteous

Rating:

5.0

Staff was very nice, courteous, and knowledgeable, although a few of the rollers need replaced on the trailer door making it very difficult to open

Rating:

4.0

The facility and service was fine. However Majestic Movers did not show up. They should have called me Monday morning before I rented a Uhaul truck for the move. My wife and I who are over 65 had to do the move ourselves. I will find my own movers in the future.

Rating:

5.0

Will definitely be back. The manager, Angel, always greets you with a smile and has a great attitude.

Rating:

5.0

The van was ready for us when we arrived. It was extremely clean and meet all our expectations. The lady working at the location was very professional.

Rating:

5.0

Angela was very polite and helpful. I definitely will share my experiences with friends and family. Thank you very much, Jason R Roland

Rating:

5.0

See you in the fall.

Rating:

5.0

Everything was good.

Rating:

5.0

I would like to know when I will receive a refund for this month as a payment was taken out 4/28 and I cancelled 4/30. Thanks.

Rating:

5.0

I loved how it was easy to get in and always had carts to carry stuff upstairs. I will use UHAUL again. Thanks so much

Rating:

5.0

The woman was very professional and kind. The equipment worked great!

Rating:

5.0

Easy process, friendly service

Rating:

4.0

When doing check-in through online, it would be better if there was better instructions of checking in/logging out with the security codes. I think I set the alarm off when first opening my unit because the email made it seem the code would be used on my unit, not by the entrance.

Rating:

5.0

The sales reps over the phone as well as at the facility that I spoke and interacted with were extremely helpful, patient, respectful, and knowledgable and were overall great to speak with and am extremely satisfied with the help and services they rendered me. Thank you!!!

Rating:

5.0

Staff person Angel is an asset.

Rating:

5.0

I need a space for my Mazda Miata, I called the number and then I went to the facility with my car. Staff was very helpful, and showed me exactly where to park my car. I had access to the car if I needed it. I would recommend your facility.

Rating:

5.0

One of the best decisions that I have made for the storage of my son's Mustang

Rating:

3.0

The climate controlled unit was too far away from the loaded truck, and an elevator had to be used. I think it took twice as long as it should have to utilize the unit because of its location. I don’t look forward to moving out. Never again!

Rating:

5.0

Outstanding staff. Will be back every year to store my boat.

Rating:

5.0

Chose this UHaul location for climate control, safe keeping. Good staff. Friendly, helpful. Clean. Will definitely recommend.

Rating:

3.0

The facility had definitely met my storage needs. The only issue I have is pricing. I believe it is overly priced for what I had recieved.

Rating:

5.0

No issues at all with entrance to facility and great spot for storage for the bike.

Rating:

5.0

Was treated as a very valuable customer!!

Rating:

5.0

Super helpful and pleasant-got our drop off location changed when we found out that the pickup location cancelled the reservation

Rating:

5.0

Everyone I dealt with through my storage and moving experience was courteous and professional. Their costs were very competitive and they offered numerous options.

Rating:

5.0

Very pleasant staff and easy set up

Rating:

5.0

Angel and the staff here were always extremely helpful to me! Definitely recommend!

Rating:

5.0

Every member of the staff that I have dealt with has been very helpful with my storage and moving experience. I certainly will recommend their services to others.

Rating:

5.0

Very friendly and helpful staff. The facility was very clean and exceeded our expectations. We would definitely recommend this storage facility.

Rating:

5.0

Great facility, excellent handling of rental. Thank you

Rating:

1.0

My experience was the worse! I was charged a full month after only checking out 3 days into my monthly payment which was the second month in which I was moving out

Rating:

4.0

The overall process was okay and not as terrible as I expected. However, there were a few bumps and areas of confusion, but it all worked out.

Rating:

5.0

Great facility, staff was friendly and very helpful.

Rating:

5.0

Clean, easy access. Friendly staff

Rating:

4.0

Mr. Ross was extremely helpful and tried to assist in every way he could even though problems with access to the car storage area was being denied with the key fob supplied. He assured me, that

Rating:

4.0

Too many hassles for 5 stars. Access hours didn't match what's described online. Forced to buy a disc lock. They claimed my U lock wouldn't fit - but it fit just fine. Occasionally out of free carts.

Rating:

5.0

Courteous kind and professional

Rating:

5.0

This was a convenient, clean and secure location for storing our daughter's belongings during her four years at Juniata College.

Rating:

5.0

Great service

Rating:

5.0

They only suggestion I have is the unit itself wasn’t very well lit. It would be great if there were lights right above the units.

Rating:

3.0

Very clean

Rating:

5.0

They delivered what they promised. Couldn't be happier.

Rating:

5.0

the staff are awesome very knowledgeable of their job

Rating:

5.0

They went above and beyond to be sure everything was right! Moving is never easy but they made it seamless. I recommend using the U-Haul site to pick and drop off..saves ALOT of time and super easy!

Rating:

4.0

Rental rate was high for RV storage. Other venues are between $25 and $30 per month which includes security with cameras.

Rating:

5.0

Did exactly as what was promised. Excellent service to a novice like me.

Rating:

5.0

The staff was very friendly, helpful, and kind.

Rating:

5.0

Excellent service and prompt attention to our questions/needs!

Rating:

5.0

Very nice facility

Rating:

5.0

I had an excellent experience using this U-haul storage facility. Always clean, well-lit, at a comfortable temperature, and I had no issues at all with dust or moisture on my things. Angel is awesome!

Rating:

5.0

The nicest, sweetest, most helpful people I could have ever wished for!! Just wonderful!!

Rating:

5.0

The store was very clean and the staff was awesome and very friendly, that right there made me feel good, the demo.on how to use the facility was easy and the restroom very clean also.

Rating:

5.0

They were amazing. Customer service at it's best.

Rating:

5.0

I loved that I could drive my car inside the building where carts are accessible to help make moving your items in and out of storage so much easier. Would definitely use again.

Rating:

5.0

I would like to have the option for 24 hour access to my storage unit without having to pay extra. The store rep who helped me today was excellent and exceeded my expectations.

Rating:

5.0

Friendly staff and they all were very helpful....

Rating:

5.0

Angel was very helpful. There were some technical glitches with FOBs and cards but she powered through it all and was very pleasant and welcoming The facilities are great - better than I anticipated

Rating:

5.0

Convienant

Rating:

4.0

Angel has helped me over the past 3 years that my daughter has been in college. Angel is very helpful!!

Rating:

5.0

very good experience

Rating:

5.0

Very nice facility. Personnel were friendly and very helpful. Would definitely recommend this to those who need short-term storage.

Rating:

5.0

Very friendly and professional

Rating:

2.0

I bought a storage unit and Gwenevere (I think her name was) helped me. She was completely rude and condescending. However, Justin helped me the next day and was extremely helpful and kind!

Rating:

5.0

Very well run facility with fair rates. Cleanliness was a big plus. Will definitely recommend, and use again if the need arises.

Rating:

5.0

Very professional and helpful staff members. Amazing storage facility, clean and secure. Easy in and out second floor access.

Rating:

4.0

The only issue I have with your storage is the elevator size. It would have been very difficult to put a couch or something similar in there for transport to the 2nd floor

Rating:

4.0

THANK YOU

Rating:

5.0

The associate taking care of me was very kind and professional. She ensured to walk with me to my unit for the first time.

Rating:

5.0

The young lady employer, was nice helpful and Courteous, showed me what to do when returning the truck

Rating:

5.0

The guy that serviced me was thorough and friendly.

Rating:

5.0

Excellent facility, see you in October.

Rating:

3.0

Priced.to high compared to other storage lockers in the area

Rating:

5.0

Excellent facility.

Rating:

5.0

Very easy transaction. The person that helped us was very nice and personable. Highly recommend.

Rating:

5.0

The whole experience was better than we expected. Angel explained the storage rental process thoroughly and answered all our questions without any pressure.

Rating:

5.0

The Uhaul representative was very helpful in answering my questions and explaining the services

Rating:

4.0

5 🌟x's for Isha, she was great at presenting information, ensuring we understood everything and doubled back later to make sure we did, all done professionally, effectively and efficiently.

Rating:

5.0

Great customer service

Rating:

5.0

I could not say enough good things about the people at this facility. They were very friendly but they talked to each other and supported each other which clearly made everything go smoothly.

Rating:

5.0

Angel the facility manager always went above and beyond what one would expect. Exceptional service and friendliness. Will most definitely use again. Thanks again Wayne Witherow

Rating:

1.0

No honest personal.

Rating:

5.0

The on duty staff is cordial and accommodating and has provided me with excellent service and information. The facility is impressive and should meet my storage needs wonderfully.

Rating:

4.0

I really like the cleanliness and all of the features UHaul offers.

Rating:

5.0

Staff is extremely considerate and went above and beyond my expectations. I would encourage anyone needing to rent a vehicle or storage unit to go to this specific U Haul Facility.

Rating:

2.0

One of the worst experiences I have ever had trying to do business with an established company. I was going to add uhaul into our National plan to expand but I’ll need to find a better company.

Rating:

5.0

Everything was great.

Rating:

5.0

Very professional and I will make sure I recommend you to my friends

Rating:

5.0

Very satisfied

Rating:

5.0

I have had a storage unit for some time now and always has been a good experience.

Rating:

5.0

Awesome experience. Alleviated any fears I had on storage. Professional and upfront!!

Rating:

5.0

Friendly people, professional service.

Rating:

5.0

Very professional and very nice to work with.. Thanks

Rating:

5.0

I would use uhaul storage again.

Rating:

2.0

No comment

Rating:

5.0

x

Rating:

5.0

I had 6 u-boxes to move to a location. When I showed up Saturday morning they have 4 ready on trucks with the remaining 2 ready to be loaded. Such a seamless and quick process.

Rating:

5.0

Great property. Super friendly and extremely helpful staff. Very reasonably priced. Would store items here again without hesitation. Thank you!

Rating:

5.0

Phenomenal service!

Rating:

5.0

I had an excellent experience and would use this facility again

Rating:

5.0

It was great

Rating:

5.0

Great Service, nice facilities

Rating:

5.0

Thank you to the friendly staff

Rating:

4.0

Great service, very clean, your service helped us out alot...Thank you!!!!!

Rating:

4.0

Facilities and staff were excellent - price was a little high.

Rating:

3.0

Closed my account and was not given a refund or told that I lost the 18 days left for the month.

Rating:

2.0

Did not move in2 this unit. The wait to reach a live person on fone took 4ever. I booked a 8.8' x 18' When I went online 2 check the reservation, it was 4 a 10x10. More wait time on fone, couldnt fix

Rating:

5.0

Great storage facility. Amazing staff !!!

Rating:

5.0

This facility was great and very convenient. The staff was very helpful.

Rating:

5.0

Staff was always extremely courteous and helpful.

Rating:

5.0

Friendly staff, clean facility, even had the convenience of bathrooms & water fountains. Staff always helpful in answering questions. Very convenient with carts to use & inside parking.

Rating:

5.0

Very nice storage units. Very clean and well maintained.

Rating:

5.0

Brice and jen are extramly helpful and kind

Rating:

5.0

Very clean convenient location just off interstate. Staff is very nice

Rating:

5.0

Nice place friendly staff

Rating:

4.0

It was really easy to come and go as you please. I liked having the storage unit to pull into without having to go outside/inside to move my stuff. The staff was friendly and helpful.