Customer Reviews for U-Haul Moving & Storage of Pharr

1,694 reviews

4007 N Cage Blvd   Pharr, TX 78577
(Exit Nolana southbound stay on frontage road 1/4 mile south of Nolana)

(956) 702-9494

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(956) 702-9494

4007 N Cage Blvd
Pharr, TX 78577
(Exit Nolana southbound stay on frontage road 1/4 mile south of Nolana)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Had a great experience!

Michael G. 
Rating:
5.0

Very friendly staff, very professional

Lorenzo R. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
4.0

Customer did not leave a comment.

Rolando P. 
Rating:
5.0

Attendants were very helpful and accommodating. ☺️

HELEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Excelente lugar para proteger sus cosas, sobre todo si requieren gran cuidado . Aquí hay aire acondicionado, 24 Hrs para acceder a tu storage, el personal excelente . He estado 24 meses aquí y todos Mis artículos siempre han estado en buenas y excelentes condiciones . Me encanta este lugar y lo recomiendo ampliamente ❤️💝

Silvia P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Issel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Online drop of service didn't work at the drop off location. Had to call customer service who only made a note on the account and requested I take a picture of gas level and millage for my records. She requested I call drop off location the following day. I called drop off location and someone kept hanging up my calls.

Ikenna O. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

NAZMUL R. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

FLAVIO C. 
Rating:
5.0

Staff was great and Antonio was super friendly and helpful.

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

We check the oil and it was almost empty. fortunelyfortunely my brother is very careful and check it before we depart from Marana Az, where we spent our second night . And bought 3 quarts of oil...so....we save you like 4 to $5000

Martha M. 
Rating:
5.0

Thank you

RENE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francisco R. 
Rating:
5.0

Customer did not leave a comment.

Richard F.  |  Overall Experience 
Rating:
5.0

The staff was very friendly. The truck wheel alignment was a bit off. Nothing too bad but when driving a 20ft truck it's more on the safety side for a driver who may not be as experienced.

Umang P. 
Rating:
5.0

Customer did not leave a comment.

jesus B. 
Rating:
5.0

The staff answer all questions I needed to know before taking the the u haul trailer. I will go back when I need trailer at this place. Oh I get my rv propane excellent service.

Mike G.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and easy to get along with.

FIDEL C. 
Rating:
1.0

Customer did not leave a comment.

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Staff was always extremely friendly and helpful.

john c.  |  Overall Experience 
Rating:
1.0

Uhual lost one of my two boxes, after several days of calling and being transferred spending over 6 hours on the phone they found my box, and said they would ship the box. I asked when the box would be shipped and they said they would call le back. I still have not been called back 4 days later and uhaul does not return my calls or messages. So uhaul has admitted they messed up and only sent one of my two boxes but will respond to when i may receive my boxes.

michael B. 
Rating:
5.0

Excelente servicio y amabilidad , disponibilidad y seguridad, gracias

Alejandro G.  |  Overall Experience 
Rating:
5.0

Efficient, drop off was effortless. Courteous service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Norma R. 
Rating:
5.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

great availability of U-Haul needs

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Alvaro J. 
Rating:
3.0

Make sure they type your email correctly so you can get your receipt. I never get mine.

selena R. 
Rating:
4.0

Everything was good over all.

arturo C. 
Rating:
5.0

Personnel very helpful.

Juan jose C. 
Rating:
3.0

Customer did not leave a comment.

ramon M. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

justus K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Best storage in the RGV!

Evan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica P. 
Rating:
5.0

Thank you. U haul made our move so much better!

Daniel N.  |  Overall Experience 
Rating:
5.0

Eric and all the people from this location are awesome!!

Erika Z. 
Rating:
5.0

Antonio real friendly and well acknowledge of the business, great great service. Thank you.

Alejandro G.  |  First Impressions 
Rating:
5.0

Very well kept Staff friendly and courteous Took be a out 10 minutes to check out Very fast

Claudia A. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Good customer service

MANUEL C. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Customer did not leave a comment.

Luis L. 
Rating:
5.0

Staff was super friendly when we pick up and when we return it.

Carmen B. 
Rating:
4.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

Garaciela G. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL C.  |  Overall Experience 
Rating:
4.0

Some water leaked in but overall great.

Arath H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikki m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto G. 
Rating:
5.0

Customer did not leave a comment.

Juan Y. 
Rating:
4.0

Keep prices reasonable…

Juan H. 
Rating:
4.0

The equipment had animal hair/dirt/sweat and I spent 20 minutes wiping down the disgusting seats.

Susan F. 
Rating:
5.0

Although the time I spent there was brief,I can honestly rate this location as excellent. I was well taken care of! The personnel was very courteous.

Garaciela G. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
1.0

this was not me...email is wrong

Miguel P. 
Rating:
5.0

Every one was chill

olga P. 
Rating:
4.0

Customer did not leave a comment.

Guadalupe A. 
Rating:
5.0

Customer did not leave a comment.

jorge P. 
Rating:
5.0

Nothing good staff fast service and friendly

Israel M. 
Rating:
1.0

See above note

Terri L. 
Rating:
5.0

Customer did not leave a comment.

cruz R. 
Rating:
5.0

Customer did not leave a comment.

DAMACIO G. 
Rating:
2.0

Only used 7 miles on the truck fuel tank was where they had left it pin didn't even move charge me $15 for something they left saying I had to take a picture of it when I'm paying my the mile never using them again

John G. 
Rating:
2.0

Staff looked uninterested in helping or working. Only one guy knew what to do, and the others just sat there or talked about getting food. It was not a welcoming experience.

Jocelyn R. 
Rating:
5.0

Customer did not leave a comment.

Angel T. 
Rating:
5.0

Very professional and courteous personnel at location will definitely be returning thanks

Procoro O. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

The staff is totally professional

Jose G. 
Rating:
5.0

Staff was very professional and knowledgeable of the installation. Store and outside area is very clean. Will I go back to this location 100% YES. No improvement needed on this location.

MIGUEL G. 
Rating:
4.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Nidia G. 
Rating:
5.0

Excelente service Erik is very helpful and friendly

MARCOS S. 
Rating:
5.0

Great service, ver quick and straight forward.

BLADIMIR N. 
Rating:
5.0

Every single worker was great! Friendly and helpful!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jefferson C. 
Rating:
5.0

Boxes were left in trailer. I had to go out of my way to dispose of them. No discount or anything. Just documented the complaint.

Ruben L. 
Rating:
5.0

Customer did not leave a comment.

Daniela O. 
Rating:
5.0

Customer did not leave a comment.

Valentin C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
1.0

The location that was given to me for drop off when I picked up the uhual was not a drop off site and I went to 2 locations that were apparently drop off sites as well and they were not accepting. I drove 2 hours extra looking for a drop off site in San Antonio.

Alan H. 
Rating:
5.0

Representative by name of Eric was very patient, great customer service skills and great overall personality.

robert P. 
Rating:
4.0

None

Raul A. 
Rating:
5.0

Customer did not leave a comment.

Roberto E. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Natasha V. 
Rating:
5.0

To: Whom it may concern From: Carlton Weaver (210) 684-3777 Subject: Incident Report for U-Haul, MovingHelp, McAllen Police Dept. My name is Carlton Weaver. I am a former investigative reporter and talk radio host, now retired. I just bought a home in my home town of San Antonio where I plan on living out the rest of my days. Two loaders from Danny's Helping Hand arrived at my apartment, in McAllen Texas, at approximately 11:30pm Thursday April 23rd. They both seemed nice enough, one of them named Isaac was a young man blistered with amazing tattoos, and both loves to talk everything about God and the written word, which was very interesting. At one point they even had us all holding hands as they prayed away my brother's ankle pains, and my back pains. I am 69 years old and live with my brother James who is 61. We both felt relaxed and unguarded in their presence as we were all working together loading up the U-Haul. One of the last items to be packed was my brothers 9mm pistol, which he removed from his night stand, inserted in a secure holster, and handed it to me, which I inserted in one of the last remaining boxes to be loaded onto the truck. The pistol was his Sig-Sauer 9mm pistol, model 2022. When Isaac, who claim to be the owner of Danny's Helping Hand, saw my brother holding the pistol, he offered to buy it for $300. My brother said no and handed me the gun, which once again, I placed in one of the last remaining boxes. After Isaac and his partner loaded the last remaining boxes on the truck, my brother and I remained in the apartment cleaning up. I tip these guys $140, and shortly after they left, I had a bad sinking feeling come over me. I rushed over to the back of the U-Haul to the box where the gun was stored, and sure enough the gun was gone. I called Isaac and he offered again $300 for the gun if he came back over to the U-Haul and found it. I did not agree but he did come back to pretend to look for the gun. It was obvious when he arrived, he was there to feel me out, suggesting that I just didn't remember what box I put the gun in, and joking about my old age, like I have dementia. Then he preceded over the next two days in texting me about his concerns, trying to convince me that I will find the gun, and that I will have to apologize, he is a man of faith, a man of God, therefore innocent. In my opinion and dealings with Isaac, he's a con-artist most likely preying on the elderly convincing others that old people have lost their minds. I would love to show you the various text messages where he uses the cover of God, a man of faith, but yet in some of his text messages he gives away his true identity, writes like street thug - “ why would I want that cheap Wall-Mart pistol” “ I've got ton of guns” “you're an old man” and so on. I did file a police report with the McAllen Police (case# 2022-27983). Carlton Weaver

Carlton W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

Customer did not leave a comment.

Leticia C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Service was excellent and the process was fast and easy to complete. There was an issue with the measurement of the gasoline when I returned the vehicle. Management resolved the issue right away. I thank u-haul and their staff for the great service they provided.

Luis S. 
Rating:
5.0

Super fast and friendly. Great customer service!!!

Ben B. 
Rating:
4.0

Customer did not leave a comment.

Jean T. 
Rating:
5.0

There is nothing to improve. I have been renting for several years the truck and storage, Yearly And I've been always pleased.

ALEJANDRA B. 
Rating:
5.0

The gentleman checking the U-Haul back in was pleasant and professional.

Tony G. 
Rating:
5.0

Excellent. Quick, clean

Joven S. 
Rating:
5.0

great service very friendly staff!!

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Yes, the place was clean and the workers were helpful. I asked the manager to cancel my storage unit and she never did so I had to close it myself.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

nemesis R. 
Rating:
5.0

Have a designated parking yo return vehicle

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Erika D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
5.0

Elvia and all the staff were great!

Luz S.  |  First Impressions 
Rating:
5.0

Thank you!

karla t.  |  Overall Experience 
Rating:
5.0

Excellent storage facility and convenient location. Could not accept two price increases in little over year. Had to find a less expensive storage location.

Ray C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

The First Lady who helped me was so nice and she helped check in, super sweet lady! Then I went to buy a lock and turn in U-Haul and Eric went above and beyond to make my experience amazing! Thank you!

Viviana G.  |  First Impressions 
Rating:
5.0

Thank you for hiring people who are friendly, attentive, and well trained. As a senior citizen we are short on patience sometimes and this was a smooth transaction, not a challenge. Thanks

SHARON H.  |  First Impressions 
Rating:
5.0

Our experience with U-Haul these past years has been excellent. The staff was always very helpful and professional. Our storage units were clean, accessible, and we never had any problems. We highly recommend U-Haul storage to anyone looking for storage units. Our special thanks to the friendly and helpful staff at U-Haul in Pharr.

ELIAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Manuel M.  |  First Impressions 
Rating:
5.0

Best U-Haul facility hands down.

PATRICK G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jose T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M.  |  Overall Experience 
Rating:
4.0

Roads need repair inside the facility. Would like to have a restroom closer. Add 1 in each building. Staff, cleanliness, rates good. A bulb out for a long time. No bugs. You have to purchase their lock at time of initial rental.

Geraldine M.  |  Overall Experience 
Rating:
5.0

Great clean storage, friendly great staff I'll tell friends and relatives great place

HOMERO L.  |  Overall Experience 
Rating:
5.0

Excellent staff and storage areas always maintained and clean.

isai g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan k.  |  Overall Experience 
Rating:
4.0

Rates increased too much. During pandemic should not have charged late fees. Incomes were decreased and now inflation. Uhaul is certainly not Uhelp.

JEFFREY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMANDO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose b.  |  Overall Experience 
Rating:
5.0

We moved in efficiently hassle free. We wouldnt of had it that easily had we visited any other storage facility. All communication was clear, leaving us with a clear path not being rushed for time after traveling 1400 miles. The facility and its customer service were courteous, respectful and kind. Customer Friendly, so many other establishments need to a class from this location on customer service. Thanks so much again for making it a pleasure to do business with you!!!

Tim T.  |  Online Move In 
Rating:
5.0

Excellent customer experience. Will continue to do business with U-Haul.

LORETTA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geronimo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L.  |  Overall Experience 
Rating:
5.0

Clean place and love the lights around buildings

HOMERO L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginaldo R.  |  Overall Experience 
Rating:
5.0

Excelente Personal muy amables Excelente servicio Gracias

graciela F.  |  Overall Experience 
Rating:
5.0

Exelente lugar , lo volvere a rentar

Richardo E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geliza A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audra m.  |  First Impressions 
Rating:
5.0

This is an amazing facility clean, organized, secured and customer services is excellent Dominik help us out greatly Best Regards

pedro m.  |  Online Move In 
Rating:
5.0

Elvia is very involved in the operation and makes sure customers questions are answered. She is a manager who prioritizes the customer and makes herself available and follows up.

david h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mari K.  |  Overall Experience 
Rating:
5.0

Muy buen servicio Personal muy amable

graciela F.  |  First Impressions 
Rating:
5.0

At first I wasn't sure I liked the idea that they only had one available for me in climate control. When I needed one out side but after the hot days unloading and loading the storage was helpful to have nice cool area. I also had paid to advanced on my months renting and they were nice enough to return the advanced payment I did with no worry. The security for the storage was great too I had peace of mind that my electronics were safe when I was away from home! Thank you.

Kasandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adriana R.  |  Overall Experience 
Rating:
5.0

Dominic was very courteous and professional and knowledgeable well be back to rent saturday

Marlene S.  |  First Impressions 
Rating:
5.0

We had a very pleasant experience with truck rental and storage .

Silvia T.  |  First Impressions 
Rating:
2.0

When using GPS the address takes you to the wrong place. I called several times to find some assistance with directions and I was on hold for 30 minutes. I finally found the place on my own where the gentleman told me he couldn’t answer the phone because he was attending to another customer. I only needed a minute of his time. I was completely frustrated with my experience.

Nadia G.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

JEFFREY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny G.  |  First Impressions 
Rating:
4.0

Very friendly and helpful staff Only recommendations get insurance to cover your items anyway you just never know what can happen snd they don’t take any responsibility We had a small water leak in our unit and damaged an individual couch other then that every thing was great Thank you

mary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
5.0

Manager at this location is very helpful and professional

GILBERTO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahmad D.  |  First Impressions 
Rating:
5.0

With Johnathan's assistance I was able to secure a uncovered RV parking space. Johnathan was extremely helpful and courteous and noted in my file that I wish to transfer to a covered RV parking space as soon as available. I appreciate the extra effort. I was impressed with the order and cleanliness of the business location.

ARMANDO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis d.  |  Overall Experience 
Rating:
5.0

Excellant team of workers. Very happy with the storage experience I will pass on to friends and family my positive feedback. Thank you very much!!!

Victor O.  |  Overall Experience 
Rating:
5.0

Great job 👍guys

Marianela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

June I.  |  Online Move In 
Rating:
5.0

Súper, lo mejor

Jose Rogelio P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  Overall Experience 
Rating:
5.0

It meets the expectations one expects, plus great support and customer service, congratulations!

ARTURO G.  |  Overall Experience 
Rating:
5.0

Great!!

Ventura P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

amador m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse F.  |  Overall Experience 
Rating:
5.0

Extremely nice and friendly. Also helpful and offered many options.

KASSANDRA RENEE R.  |  First Impressions 
Rating:
5.0

Eric helped me out and he was so nice and funny made the whole process easy. Excellent employee 🙌🏻

Brian Z.  |  First Impressions 
Rating:
4.0

Everything was well but during this rain there was a leak and all my boxes got wet. That’s why we moved out

Claudio T.  |  Overall Experience 
Rating:
5.0

Awesome customer service

Leonel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luis M.  |  First Impressions 
Rating:
5.0

Woman working counter was Extremely helpful.

Brain D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANA F.  |  Online Move In