Customer Reviews for U-Haul Moving & Storage of Pharr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pharr

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ANGELICA B. | First Impressions |
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Great customer service

RUBEN E.
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Customer did not leave a comment.

Consuelo S. | Overall Experience |
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Customer did not leave a comment.

Tony L.
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Customer did not leave a comment.

Joel J.
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Customer did not leave a comment.

Estrella G. | First Impressions |
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Great service and will definitely be using services in the near future again!

MARIA GUADALUPE G.
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PICK UP LOCATION WAS NOT THE LOCATION ON SURVEY IT WAS THE LOCATION IN RIO GRANDE

CHRISTINE V.
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Customer did not leave a comment.

MOHAMMAD K.
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Customer did not leave a comment.

BONNIE T.
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Eric was so helpful and worked really hard to make sure my wiring installation was done efficiently and correctly and made sure everything was working and safe before I left. He had to order my wiring kit, kept me informed as to arrival and got me in quickly when it came in. I was very happy to have such a professional get me on the road. Thanks for the great experience!

Simon M.
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Customer did not leave a comment.

COREY D.
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Please make sure you hire friendly and professional employees, the boys working at your uhaul location in pharr, tx are extremely rude!!! I will never go back to that specific uhaul location again!

Marisela R. | Overall Experience |
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The staff is friendly and helpful, the lady manager was very nice and very helpful every time I dealt with her. I would recommend this storage facility. The store has all the moving supplies you need such as boxes, bubble wrap, tools, straps, pretty much one stop shop if you’re moving.

LAURA H.
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Great place to rent. Very professional employees

LIZANDRO I.
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The costumer service here is excellent and I will continue to rent only here because they really take care of their costumers.

Israel S. | First Impressions |
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Awesome service and great prices. However your success is definitely driven by the people you have working here locally. Your employee spoke very highly and proud of Uhaul. I wish i had more employees like this in my work organization.

REYES C.
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Employees are always willing to help and treat me with a smile which goes a long way nowadays.

Santos G.
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Customer did not leave a comment.

Jorge v. | Overall Experience |
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Customer did not leave a comment.

Juan Z.
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Customer did not leave a comment.

Eduardo D. | Overall Experience |
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Customer did not leave a comment.

Francisco L.
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Customer did not leave a comment.

JUAN F.
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Online process is supposed to make things simpler however it was quite the opposite I had to go to 2 locations go get a truck. The first location no one was ever able to help. The second location all I needed from representative was the key to the truck and that took 20 minutes:( pick up time for uhaul was 3:45 (first location) I got in the uhaul at 5pm:(

Shealynn H. | Online Move In |
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My entire experience was excellent. The staff was very helpful. The facility was clean and secure. I was very impressed and would highly recommend Uhaul storage to anyone needing a storage unite.

ARMANDO G.
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Customer did not leave a comment.

joseph H.
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Customer did not leave a comment.

EMILIO JR S.
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Customer did not leave a comment.

Jose L B.
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Customer did not leave a comment.

JOSE L B.
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Customer did not leave a comment.

XAVIER B. | Overall Experience |
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The majority of the staff was amazing, including the manager. There was one exception with one of the employees in which he told me that was ok for me to go and get the lock when I was getting all my stuff from the storage and when I came back to return the unit, he closed the store in my face and told me it was too late, even thought I asked him if I had time and if he would have wait for me and he said yes. It took me, about 5 to 6 minutes to return to the store. Besides that experience, everything else was great! Rest of the staff is somewhat friendly.

MARIO C.
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Customer did not leave a comment.

RICARDO M.
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Very helpful and curious!

Samuel L.
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Customer did not leave a comment.

Oscar S.
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Customer did not leave a comment.

MICHELLE F.
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Customer did not leave a comment.

Leroy G.
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Thank you for everything

rosa g. | Overall Experience |
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Staff was very helpful in every aspect. During hard times due to covid the late fee was waived. Also when i needed to add someone to the account they navigated me step by step over the phone on how to do the change online and were sooo patient and helpful! The management was always friendly . id Definetly recommend the Pharr Uhaul to anyone in the area and surrounding towns

Isela H.
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Customer did not leave a comment.

Patty B.
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Customer did not leave a comment.

Edgar M.
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Customer did not leave a comment.

David G.
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Charged an extra day plus mileage.

Emilio S.
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Everything was explained to us with no problems. Excellent service in and out in minutes

BENITO R.
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Train your employees how to treat customers and how to explain the steps customers have to take to rent and take back in my case a truck!!!

Jose R. | First Impressions |
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I was looking for a safe and secure place for my RV and close to home

Celco S.
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Customer did not leave a comment.

JUAN R.
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Customer did not leave a comment.

Edwin R.
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The wiring / signal when we left TX good but 100 miles to AZ it when off. May this be check often for every one.

frank r. | Overall Experience |
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Jonathan was always ready to help.

DORA A G.
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Very friendly, I loved

ROEL R.
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Keep up. The good work

Jose S.
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Since the first day, the u-boxes weren't ready at the correct time, I had to wait 2 hours just to get access to my boxes, and the end of the loading there was still a mess going on about the assigned boxes and couldnt be shipped. After that you guys cancelled the delivery option that I had on my reservation and I had to go and pick up my stuff in my card plus rent a cargo van to finish the job, and the worst thing is that the boxes arrived 2 days later than promised, the manager in the shop told me I should get $50 USD per day delayed, I really hope I do, and the money I had to spend on the cargo van because of the cancellation of the delivery option. And just to finish the gently ride, is not very gently, my stuff were all over the place, most of my boxes were holed because of the not very gently ride.

Zayda M.
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Customer did not leave a comment.

COREY JAMES D.
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Customer service rep was rude and seemed like he was drunk. Made me take trailer to 3 different spots to drop off.

justa C.
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Customer Service from one guy was wonderful, but the other was horrible.

Natalie A. | First Impressions |
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Super courteous and very friendly

Ruben C. | Overall Experience |
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Top notch,cleanliness and excellent customer service. Gained a customer for life.

margaret O.
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Customer did not leave a comment.

Christopher P.
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Customer did not leave a comment.

jesus G.
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The day I was supposed to start working on moving I was not able to because the person who attended me in the beginning said my truck wasNot fit for hauling. I went the next day and there were no issues. the person who attended me the next day was great! I was able to rent a U-Haul .. but it was still a huge inconvenience to have such uneducated people working at that location. I fell behind one entire day because of somebody who didn't know what they were doing didn't allow me to rent the U-Haul. I did not get his name but it was very upsetting. I believe his name was “ Danny “ but not sure about last name.

Kelly J.
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Customer did not leave a comment.

Benito G. | First Impressions |
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Everyone was very friendly and kind. I had no issues with any part of U-hauls services. Although, while i was there some employees did not have a "Customer-first attitude" with other customers. That needs a little work. But with me, fortunately, I was treated very very well. I will remain a customer for a long time. Prices are very reasonable. Thanks again.

RUBEN C.
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Customer did not leave a comment.

ISAIAS L.
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Customer did not leave a comment.

jose R. | First Impressions |
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Excellent service.

Eugenio G.
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Customer did not leave a comment.

Aminta C.
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We had a great experience!!!

abby p. | First Impressions |
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Staff member named Eric went above & beyond to ensure all my questions were answered, was extremely polite & never stopped smiling underneath his face mask. It helped calm my Overwhelmed nerves from my moving chaos.

FREDRICK LOUIS H.
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Customer did not leave a comment.

TERENCE T.
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Customer did not leave a comment.

rene c. | First Impressions |
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Customer did not leave a comment.

Juan M.
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Customer did not leave a comment.

Jesus R.
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Great customer service at this location. Same at tye drop off location.

Aurora G. | First Impressions |
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Good

james e. | First Impressions |
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It was an amazing experience and Eric and the staff were excellent in helping me. Five stars.

Indercio A R.
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Didn't have trailer I wanted, and wasn't offer a bigger trailer for the same price. Instead I had to pay for a bigger size that I didn't want or need.

Josue B.
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Attended with respect and very well organized and cleaned.

ALBERTO DAVID D.
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Make changing drop off locations easier

Vitaliy Z.
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Customer did not leave a comment.

THOMAS R.
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The cabin smelled dirty it stunk.

Tomas M. | Overall Experience |
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Customer did not leave a comment.

Linda g. | Overall Experience |
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Customer did not leave a comment.

Israel G.
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Great service

Kenneth T.
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Support staff at Phar Tx was a pleasure to work with very helpful and friendly. Dealing with Rockford Illinois was a nightmare

Leila P.
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they do a great job

JAVIER RIOS C.
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Everything was excellent

Daisy J.
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Customer did not leave a comment.

Ivan G.
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Customer did not leave a comment.

jose R. | Overall Experience |
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I would rate a 5 star, but the buildings need to be fumigation more often. My outdoor storage had a lot of spiders. Either that, or fix the garage doors seal better. And one more thing, i would have liked 24 hours access. Other than these minor things, excellent place. .

Dalia G.
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They were wonderful!

Sonia S. | Overall Experience |
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Great service,would definitely choose this same location for any future storage needs.

PHILLIP M.
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Nothing.

REGINALD B.
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Very helpful customer service.

Felipe A. | Online Move In |
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Customer did not leave a comment.

carrie f. | Overall Experience |
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Customer did not leave a comment.

Kathleen L.
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Wait times could be improved

LIZANDRO I.
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I love the customer service at this Location and I been renting here for quite some time and I will not go any were else.

EDUARDO G.
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Customer did not leave a comment.

BRET K.
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We didn't get our dolly which was a bit painful, but everything worked out.

Oliver M.
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great sercice

Marie G. | First Impressions |
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Want to thank the manager helping us out great lady amazing customer care... great job

Gary R.
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Customer did not leave a comment.

Luz P.
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Customer did not leave a comment.

Joe D.
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Customer did not leave a comment.

HORACIO M.
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Customer did not leave a comment.

Jess M.
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Staff were not overly friendly, but they were mostly helpful.

ISRAEL E.
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Everything was excellent! The staff were so attentive and polite. ??

JARROD B.
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Customer did not leave a comment.

Miguel O.
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Great customer service

DUVINA A. | Overall Experience |
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Customer did not leave a comment.

Marlene H.
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Not wired right, had to redo. Cost was 172 for the right wiring and parts. In Kansas we almost lost a wheel. Lights fell out went to NAPA and replaced them

RUBEN S.
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Every thing was great !!! Keep up the good work !!!

Gilberto F.
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Very smooth pick up and kudos to the staff!

Thomas H.
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Customer did not leave a comment.

Jose R.
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Customer did not leave a comment.

Ruben C.
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Customer did not leave a comment.

earl P.
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Customer did not leave a comment.

benita V.
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Todo está perfecto y el servicio al cliente fue muy bueno y se le agradece al empleado Eric Mora por su buen servicio y amabilidad y por darnos las mejores opciones para lo que nesesitabamos gracias ??

Fidel R.
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The staff was extremely helpful!

jose M.
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Customer did not leave a comment.

David P.
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Was ignored when I brought back the truck. No one would help me. So I ended up checking it in on the uhaul app.

allen W.
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It's been at least 10 years since I had any dealings with uhaul. This transaction went very well, I was also pleased with the price that I paid for my rental.

Jose P.
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Customer did not leave a comment.

daniel L.
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The trailor I rented had a flat tire.

DANIEL G.
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Customer did not leave a comment.

Mick S. | Overall Experience |
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No lie, this U Haul facility has been the absolute best. Having had storage units from Houston to Austin to San Antonio, this location has given me the best experience. Yea this is a move out review but FYI, I moved to 2 larger spots on the property. Nuff said...

Felix S.
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When i picked up the trailer , guy forgot to put chains to bumper

jorge C.
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Excellent service and very professional.

Roberto V.
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Customer did not leave a comment.

Robert B.
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All concerns were addressed

Leah P. | Overall Experience |
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Customer did not leave a comment.

mirna b. | First Impressions |
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Great customer service, very professional and polite

mark g. | Overall Experience |
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Customer did not leave a comment.

Jose C. | Overall Experience |
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Customer did not leave a comment.

rolando g. | First Impressions |
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The business is very clean and the service is excellent

eddie l. | Overall Experience |
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Customer did not leave a comment.

carrie f. | First Impressions |
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Johnathan was very helpful, has fantastic customer service skills. Would definitely recommend to everyone your location and of course Johnathan.he was just awesome. He is a very kind and very attentive in listening to my our needs, very pleased. Thank you

maria del carmen c. | Overall Experience |
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Very clean facilities and staff very friendly

eric w. | Overall Experience |
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Customer did not leave a comment.

Juan A. | Overall Experience |
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Elvia was great. Very helpful.

Lidia F. | Online Move In |
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Easy process! Reserved everything online and within an hour I was able to get into my storage unit.

joyce R. | Overall Experience |
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All staff members were very helpful and friendly.

Maribelle R. | First Impressions |
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😊

maria c. | First Impressions |
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overall good

Vanessa D. | Overall Experience |
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I would recommend Uhaul to everyone!! Not disappointed at all they have all the tools you need weather your moving out or moving towns !!

JOEL g. | Overall Experience |
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Nice job. From Wisconsin to Texas your road assistance and 26 truck was great. Thanks

Meredith R. | Overall Experience |
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I enjoy interaction with the staff at this environmentally safe facility. The staff is amazingly friendly and helpful, always having smiles and giving out good vibes.

jorge l. | Overall Experience |
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Very friendly staff.

Jaime R. | First Impressions |
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Eric was great!

Meredith R. | First Impressions |
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I find the staff at this facility very friendly and professional, particularly Miss Elvis Gutierrez. It is VERY clean with easy access. I will be back.

darlene b. | First Impressions |
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Having issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.

MARGARITA C. | Overall Experience |
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Great customer service, manager and employees always with a very positive altitude. If I ever need you guys, I will definitely come back and rent from you......thank you!

charles h. | Overall Experience |
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Very Secure, extremely courteous service, very convenient. Definitely recommend this UHaul Center.

Torren W. | Overall Experience |
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Very helpful

irma m. | First Impressions |
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Tho I reserved a 20’UHaul & car dolly 2 weeks in advance for Peru, ILlinois location, the day before I received 2 separate emails that 20’ UHaul would be in Ottawa, IL & car dolly would be in Pontiac,

James J. | First Impressions |
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Person that helped was very very nice. Very helpful and met all my needs.

Rubi A. | Overall Experience |
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Every time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.

Mike G. | Overall Experience |
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Elvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.

Efren S. | Overall Experience |
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Excellent service

Daniela A. | First Impressions |
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Really nice people at the front desk. Very helpful.

Alfredo L. | First Impressions |
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The reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.

Efren S. | First Impressions |
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Excellent service

juan g. | First Impressions |
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Very friendly...answer all your questions very knowledgeable

Pablo S. | Overall Experience |
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Professional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas

kerri l. | Overall Experience |
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The price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!

Kristina G. | Overall Experience |
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Excellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.

Benjamin F. | First Impressions |
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Quick clear, peodesionals

JOHANNA S. | Overall Experience |
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It is very good

Mariah J. | Overall Experience |
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Most affordable company with so many options. Staff has been great as well.

kerri l. | First Impressions |
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The best customer service! They were virtuous and quick to help us!

NEW HOPE MINISTRIES .. | Overall Experience |
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Thank you Ramsey I believe was the gentleman who was very nice and patient.

leo c. | Overall Experience |
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Outstanding, friendly, helpful and professional staff.

Gloria C. | Overall Experience |
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...

Diego A. | Overall Experience |
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It does the work.

David S. | Overall Experience |
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Great customer service

David S. | Reservation |
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Great customer service!

Pablo S. | First Impressions |
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Good informed personnel . Helpful too.

Kristina G. | First Impressions |
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This my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!

Eric M. | First Impressions |
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Great service, I am happy with my service with uhaul & I will recommend to family & friends.

Armando D. | Overall Experience |
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excellent manager, good staff.

randall k. | Overall Experience |
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Staff was exceptional.

Hilda M. | Overall Experience |
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I live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!

Arnold E. | Overall Experience |
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NA

Rebecca P. | Reservation |
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Bebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.

GILBERT R. | Overall Experience |
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No comment but everything was great!

Humberto Z. | Overall Experience |
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You guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.

NORMA P. | Overall Experience |
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Everyone was very nice.

DOUGLAS D. | Reservation |
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I was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti

Edward h. | Reservation |
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Easy process and good customer service

MARY H. | Overall Experience |
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Staff was great. Would use again.

ray m. | Reservation |
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Poor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul

Christian M. | Overall Experience |
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Thanks for your help.

Magdalena P. | Overall Experience |
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Elvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando

liliana c. | Overall Experience |
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Excellent manager and staff

No reviews have been submitted for this location.

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