Customer Reviews for U-Haul Moving & Storage of Pharr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pharr

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myrna R.
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Customer did not leave a comment.

George B.
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Customer did not leave a comment.

Janie C.
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excellent customer service by the person who helped us

Roel S.
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Customer did not leave a comment.

Sara P.
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Customer did not leave a comment.

Connie C.
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Customer did not leave a comment.

orlando T.
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Amazingly friendly And profesional staff

Gerald G.
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This location is a great improvement over having to deal with dealer locations. Superb!

loida P.
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Customer service was impeccable. Eric and Elvia took care of us in our time in need. I couldn’t ask for any better service. Keep up the amazing work.

Juan A. | Overall Experience |
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Elvia was great. Very helpful.

Lizandro I.
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I have nothing to say but great service for this particular Location is always a great experience renting a truck here!!!

Alma R.
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My experience was excellent from beginning to end. Manager was very friendly, knowledgeable, as well as the rest of the staff. I would definitely recommend this location to family and friends and I myself would use this location again. Thank you!

Arnezo M.
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Everything was fine with the truck, but i had serious troubles with the payment. When I Picked up the truck in el centro, CA I passed 4 times my credit cards and once my wife's credit card and the employee said they didnt pass , so at the end I paid with cash. (Using all the cash I had and paying ATM fees) The problem is that 2 days after the payment was confirmed and sustracted of my accounts, more than 8k!!. So I speaked with the office again and with my bank and the bank reimbursed me promptly 4 charges of my credit cards. But the reimbursement of my wife's credit card is still pending. When the truck was dropped in Pharr, TX we explained this to the employee and he made the reimbursement process, and that it may take up to 5 days for pass the reimbursement, Now She is a little anxious and Im paying for that. I have to say that your payment platform have problems, the employees said that they have troubles charging international credit cards all the time. In my case 5 times and $8k+, that i had on hold during my travel. Please if you can hurry the reimbursement I Will apreciate that and so my wife, Also want to know why my reimbursement was so fast and my wife's is still in process.

Lidia F. | Online Move In |
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Easy process! Reserved everything online and within an hour I was able to get into my storage unit.

Armando G.
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Get rid of Move It Self Storage, 417 E 18th, Weslaco, Tx. as subcontractor for Uhaul. They provide poor irresponsible service making Uhaul look bad.

joyce R. | Overall Experience |
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All staff members were very helpful and friendly.

Paul M.
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Continue to be awesome!

Joseph T.
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Nicest looking Uhaul location I've been too. They carried everything that you could possibly need moving and the staff was tremendously helpful and accommodating! You need more locations like this throughout the country!

Javier R.
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Overall, everything went pretty smoothly...time was a plus for me..in and out like it should. No problems whatsoever!

Rodolfo H.
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Customer did not leave a comment.

MILTON M.
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This young man was working in the rain on New Years Day but he could not have been more helpful. Great facility with lots of equipment available to rent.

Erwin G.
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Customer did not leave a comment.

Maribelle R. | First Impressions |
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😊

Albert A.
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Keep the excellent employee....was very helpful with everything.

JAMES R.
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Customer did not leave a comment.

Bruce A.
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Easy return process.

STEFANIE F.
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Customer did not leave a comment.

maria c. | First Impressions |
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overall good

LUIS G G.
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I just recibe an xcelent service Im very happy with the service .

Luis R.
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Customer did not leave a comment.

Luis R.
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Customer did not leave a comment.

Vanessa D. | Overall Experience |
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I would recommend Uhaul to everyone!! Not disappointed at all they have all the tools you need weather your moving out or moving towns !!

Ricardo R.
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nothing it was great

Peter R.
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Excellent service

Jaime G.
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Customer did not leave a comment.

James V.
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The gentleman that assisted me when I picked the trailer up was very professional thorough....GOOD JOB!

Helmer H.
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Staff was very polite and professional.

Robert S.
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Customer did not leave a comment.

JOEL g. | Overall Experience |
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Nice job. From Wisconsin to Texas your road assistance and 26 truck was great. Thanks

Meredith R. | Overall Experience |
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I enjoy interaction with the staff at this environmentally safe facility. The staff is amazingly friendly and helpful, always having smiles and giving out good vibes.

Victor H.
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Overall good experience

jorge l. | Overall Experience |
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Very friendly staff.

Jaime R. | First Impressions |
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Eric was great!

Thomas H.
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Customer did not leave a comment.

roberto Z.
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Customer did not leave a comment.

Catherine E.
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Customer did not leave a comment.

Marc G.
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Trailer had some lamps out that were not critical to turn signals and brakes. Would have thought this would be inspected and everything replaced before renting to the next person. The trailer door latch came apart during our travels. The door remained closed but the pad lock feature was useless.

DANIEL G.
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Customer did not leave a comment.

Meredith R. | First Impressions |
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I find the staff at this facility very friendly and professional, particularly Miss Elvis Gutierrez. It is VERY clean with easy access. I will be back.

Jacklyn S.
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Customer did not leave a comment.

Roel A.
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Csr, are very rude. Threatening to call the cops for asking to extend days. Return the truck after being threatened, and I question a charge, and the person Ryan was being harsh towards me. Will never rent from this location ever.

michael W.
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Customer did not leave a comment.

eric M.
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Excellent customer service. Highly recommended in the valley.

Laura A.
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Customer did not leave a comment.

Laura C.
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Customer did not leave a comment.

cesar C.
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Notting outstanding customer service

fernando A.
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Customer did not leave a comment.

Ludwig B.
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Personnel working was great, he was able to fix the equipment and we were able to leave quickly.

Laura G.
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U-Haul truck was infested with small baby spiders. They were crawling all over us every time we got in it. Had to stop and buy pesticide but it dint seem to work. I even forgot brand new can inside truck.

Nathan W.
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Customer did not leave a comment.

Lizeth G.
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Customer did not leave a comment.

darlene b. | First Impressions |
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Having issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.

darlene B.
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Not enough staff to help with customer load

James Z.
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Again Nothing. Mi experience was perfect!!!

Daniel R.
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Customer did not leave a comment.

Jose R.
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Customer did not leave a comment.

jose P.
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Big Uhaul store, what's not to like.

cynthia J.
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Horrible experience, no follow up from staff. Charged for a ubox I didn't use. Still dealing with this nightmare. Customer service number (800 number) just as bad. Things got so bad, I record ALL phone communications. I will never use nor recommend U-Haul.

Josie R.
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No Knowledgeable employees At closing time, basically sent u on your way, rushed u out and had u check in your own rental Called U-Hauls main # and they were adamant u had to do your own check in thru U-Haul app. No way around it- miss the good ole days. U-Haul sucks!!

MARGARITA C. | Overall Experience |
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Great customer service, manager and employees always with a very positive altitude. If I ever need you guys, I will definitely come back and rent from you......thank you!

Rene P.
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Customer did not leave a comment.

charles h. | Overall Experience |
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Very Secure, extremely courteous service, very convenient. Definitely recommend this UHaul Center.

Torren W. | Overall Experience |
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Very helpful

michael A.
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I don't like the fact the you charged me 12.00 in gas to travel 6 miles!!!!!!!!!!!! I was crunched for time and I would have stopped to put a medley gallon or so. I paid 95.00 to use Your truck maybe 3-4 hours.

irma m. | First Impressions |
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Tho I reserved a 20’UHaul & car dolly 2 weeks in advance for Peru, ILlinois location, the day before I received 2 separate emails that 20’ UHaul would be in Ottawa, IL & car dolly would be in Pontiac,

Nathan L.
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Excellent servicw and equipment. Thank you!

Nathan W.
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GREAT SERVICE A++++. Would Recommend and Come back. They were very professional. Thank you!

Joseph H.
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Customer did not leave a comment.

Joseph H.
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Very professional

MIchael D.
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The Pharr location was very professional and friendly. The U-Boxes were delivered on time as promised. The U-Box delivery lady, Sonja, was one of the most personable and helpful persons I have met in a long time. She is a real asset to your U-Haul team. It seems the Pharr location goes out of the way to be responsive to customers needs. A big plus is that they answer the phones before the system rolls over to the National phone number. We were glad that we used the U-Box system for our recent move to Texas. All our items arrived safely and on time. Thanks again.

Melinda L.
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Customer did not leave a comment.

Thomas R.
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Very quick service in and out quickly I would recommend this location and rate it 5 stars.

James J. | First Impressions |
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Person that helped was very very nice. Very helpful and met all my needs.

Mark D.
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Check the air in the tires.

Ramses E.
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Morning customer service was great, friendly, and responsive.

Benito G.
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Everyone at this location is very professional in all aspects of there job duties.

BENJAMIN F.
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Customer did not leave a comment.

Jose G.
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Nothing, really. The service was excellent. Elvia Gutierrez literally went out of her way to make sure that every problem was solved as quickly as possible.

MINNIE C.
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Everyone was nice and helpful. A lot less expensive than the other companies. Will definitely use again.

Myrna A.
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I had some issues with the tailights, but great customer service made this a good experience.

Rubi A. | Overall Experience |
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Every time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.

Mike G. | Overall Experience |
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Elvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.

Claudia G.
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Customer did not leave a comment.

Efren S. | Overall Experience |
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Excellent service

Sachenka F.
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Mr. Garza had great customer service at the time I acquire the rental but at the time of returning it, your guy Erick (not sure if that's the correct spelling) his customer service skills sucks.

Nicolas C.
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Customer did not leave a comment.

evangelina T.
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Customer did not leave a comment.

thomas W.
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I was assisted promptly. Staff were extremely knowledgeable and very friendly. Very satisfied

charles N.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Ricardo W.
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Customer did not leave a comment.

Fabiola T.
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The Gps took me in circles and wasted some mileage just there. All in all the person attending me was fast and friendly.

brenda S.
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Customer did not leave a comment.

Omar V.
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I had a "preferred" pick location on online reservation..When I checked in online, my preferred location was stated as the pick up location. When i got to uhaul they had no trailer available and no clue about my reservation. He was helpful and called uhaul and unbeknownst to me, they had moved my pickup location to another city several miles away. This was horrible and someone should have notified me of the changes beforehand

Mary P.
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Had a reservation for 9 am and they didnt get to us till 11 am waited on them 2 hrs just to pick then the lady gave us additude , unprofessional workers.

Daniela A. | First Impressions |
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Really nice people at the front desk. Very helpful.

david R.
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Customer did not leave a comment.

Joel R.
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Customer did not leave a comment.

Daniela A.
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Customer did not leave a comment.

Alfredo L. | First Impressions |
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The reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.

Edmundo A.
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Great service friendly employees very knowledgeable

Oscar A.
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Customer did not leave a comment.

NORMAN C.
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Customer did not leave a comment.

Efren S. | First Impressions |
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Excellent service

arnaldo G.
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Customer did not leave a comment.

Josue S.
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Customer did not leave a comment.

Michael S.
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The vehicle transport trailer that I rented was dirty. There was a pin missing on the ratchet handle. The license plate was ripped in half and zipp tied to the frame. And the biggest disappointment was the trailer was swaying terribly (fish tailing) down the highway. Super dangerous. They approved the truck tow setup I had and the truck that was on the trailer. But the weight distribution was terrible and the trailer was all over the road. We left Texas and made it as far as Oklahoma and had to dump the trailer off at a U-haul dealer in Guthrie, OK were we could only talk to someone on the phone because there was no person at the u-haul dealer evan tho they were open for business. My wife is now driving the truck that was on the trailer all the way to Minnesota following me in my truck. I called the U-haul 24 hour customer service and tried to understand what the lady was trying to say, for she had bad communication skills. I'm waiting for someone to reach me from U-haul. I do believe I should get a full refund from my contract. And thank God no one got hurt pulling that trailer vehicle combination..

MARGARITA C.
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José was multi tasking because there were three of us waiting to be attended. Perhaps maybe another person to help with customers.

Steven S.
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Customer did not leave a comment.

Terrijane E.
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Customer did not leave a comment.

Eduardo L.
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Customer did not leave a comment.

juan g. | First Impressions |
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Very friendly...answer all your questions very knowledgeable

German S.
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Customer service took 1 hour to help me in the store

Rosemarie C.
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Thank you for everything. Blessings!

Pablo S. | Overall Experience |
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Professional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas

kerri l. | Overall Experience |
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The price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!

Kristina G. | Overall Experience |
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Excellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.

Benjamin F. | First Impressions |
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Quick clear, peodesionals

JOHANNA S. | Overall Experience |
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It is very good

Mariah J. | Overall Experience |
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Most affordable company with so many options. Staff has been great as well.

kerri l. | First Impressions |
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The best customer service! They were virtuous and quick to help us!

NEW HOPE MINISTRIES .. | Overall Experience |
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Thank you Ramsey I believe was the gentleman who was very nice and patient.

leo c. | Overall Experience |
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Outstanding, friendly, helpful and professional staff.

Gloria C. | Overall Experience |
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...

Diego A. | Overall Experience |
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It does the work.

David S. | Overall Experience |
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Great customer service

David S. | Reservation |
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Great customer service!

Pablo S. | First Impressions |
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Good informed personnel . Helpful too.

Kristina G. | First Impressions |
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This my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!

Eric M. | First Impressions |
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Great service, I am happy with my service with uhaul & I will recommend to family & friends.

Armando D. | Overall Experience |
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excellent manager, good staff.

randall k. | Overall Experience |
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Staff was exceptional.

Hilda M. | Overall Experience |
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I live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!

Arnold E. | Overall Experience |
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NA

Rebecca P. | Reservation |
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Bebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.

GILBERT R. | Overall Experience |
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No comment but everything was great!

Humberto Z. | Overall Experience |
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You guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.

NORMA P. | Overall Experience |
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Everyone was very nice.

DOUGLAS D. | Reservation |
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I was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti

Edward h. | Reservation |
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Easy process and good customer service

MARY H. | Overall Experience |
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Staff was great. Would use again.

ray m. | Reservation |
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Poor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul

Christian M. | Overall Experience |
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Thanks for your help.

Magdalena P. | Overall Experience |
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Elvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando

liliana c. | Overall Experience |
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Excellent manager and staff

No reviews have been submitted for this location.

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