Customer Reviews for U-Haul Moving & Storage of Pharr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pharr

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Melinda L. on

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Thomas R. on

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Very quick service in and out quickly I would recommend this location and rate it 5 stars.

James J. on

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Person that helped was very very nice. Very helpful and met all my needs.

Mark D. on

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Check the air in the tires.

Ramses E. on

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Morning customer service was great, friendly, and responsive.

Benito G. on

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Everyone at this location is very professional in all aspects of there job duties.

BENJAMIN F. on

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Jose G. on

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Nothing, really. The service was excellent. Elvia Gutierrez literally went out of her way to make sure that every problem was solved as quickly as possible.

MINNIE C. on

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Everyone was nice and helpful. A lot less expensive than the other companies. Will definitely use again.

Myrna A. on

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I had some issues with the tailights, but great customer service made this a good experience.

Rubi A. on

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Every time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.

Mike G. on

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Elvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.

Claudia G. on

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Efren S. on

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Excellent service

Sachenka F. on

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Mr. Garza had great customer service at the time I acquire the rental but at the time of returning it, your guy Erick (not sure if that's the correct spelling) his customer service skills sucks.

Nicolas C. on

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evangelina t. on

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thomas w. on

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I was assisted promptly. Staff were extremely knowledgeable and very friendly. Very satisfied

charles n. on

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Michael G. on

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Ricardo W. on

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Fabiola T. on

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The Gps took me in circles and wasted some mileage just there. All in all the person attending me was fast and friendly.

brenda s. on

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Omar V. on

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I had a "preferred" pick location on online reservation..When I checked in online, my preferred location was stated as the pick up location. When i got to uhaul they had no trailer available and no clue about my reservation. He was helpful and called uhaul and unbeknownst to me, they had moved my pickup location to another city several miles away. This was horrible and someone should have notified me of the changes beforehand

Mary P. on

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Had a reservation for 9 am and they didnt get to us till 11 am waited on them 2 hrs just to pick then the lady gave us additude , unprofessional workers.

Daniela A. on

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Really nice people at the front desk. Very helpful.

david r. on

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Joel R. on

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Daniela A. on

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Alfredo L. on

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The reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.

Edmundo A. on

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Great service friendly employees very knowledgeable

Oscar A. on

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NORMAN C. on

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Efren S. on

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Excellent service

arnaldo g. on

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Josue S. on

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Michael S. on

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The vehicle transport trailer that I rented was dirty. There was a pin missing on the ratchet handle. The license plate was ripped in half and zipp tied to the frame. And the biggest disappointment was the trailer was swaying terribly (fish tailing) down the highway. Super dangerous. They approved the truck tow setup I had and the truck that was on the trailer. But the weight distribution was terrible and the trailer was all over the road. We left Texas and made it as far as Oklahoma and had to dump the trailer off at a U-haul dealer in Guthrie, OK were we could only talk to someone on the phone because there was no person at the u-haul dealer evan tho they were open for business. My wife is now driving the truck that was on the trailer all the way to Minnesota following me in my truck. I called the U-haul 24 hour customer service and tried to understand what the lady was trying to say, for she had bad communication skills. I'm waiting for someone to reach me from U-haul. I do believe I should get a full refund from my contract. And thank God no one got hurt pulling that trailer vehicle combination..

MARGARITA C. on

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José was multi tasking because there were three of us waiting to be attended. Perhaps maybe another person to help with customers.

Steven S. on

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Terrijane E. on

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Eduardo L. on

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juan g. on

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Very friendly...answer all your questions very knowledgeable

German s. on

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Customer service took 1 hour to help me in the store

Rosemarie C. on

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Thank you for everything. Blessings!

ruben M. on

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Duane L. on

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I loved the staff here! They were always friendly and very helpful.

Daniel C. on

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Ramiro F. on

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A little quicker on the identification verification

Pablo S. on

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Professional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas

kerri l. on

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The price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!

Kristina G. on

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Excellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.

jim m. on

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The trailer was older but covered the 1225 miles without incident.

Benjamin F. on

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Quick clear, peodesionals

Charles M. on

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Better communication.

eliso p. on

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Elvia was very courteous and friendly, made the rental easy. Return was also quick and easy. Will definetly do business with this location again.

michael g. on

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JOHANNA S. on

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It is very good

Mariah J. on

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Most affordable company with so many options. Staff has been great as well.

kerri l. on

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The best customer service! They were virtuous and quick to help us!

NEW HOPE MINISTRIES .. on

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Thank you Ramsey I believe was the gentleman who was very nice and patient.

leo c. on

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Outstanding, friendly, helpful and professional staff.

Gloria C. on

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Diego A. on

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It does the work.

David S. on

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Great customer service

David S. on

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Great customer service!

Pablo S. on

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Good informed personnel . Helpful too.

Kristina G. on

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This my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!

Eric M. on

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Great service, I am happy with my service with uhaul & I will recommend to family & friends.

Armando D. on

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excellent manager, good staff.

randall k. on

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Staff was exceptional.

Hilda M. on

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I live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!

Arnold E. on

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NA

Rebecca P. on

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Bebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.

GILBERT R. on

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No comment but everything was great!

Humberto Z. on

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You guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.

NORMA P. on

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Everyone was very nice.

DOUGLAS D. on

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I was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti

Edward h. on

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Easy process and good customer service

MARY H. on

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Staff was great. Would use again.

ray m. on

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Poor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul

Christian M. on

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Thanks for your help.

Magdalena P. on

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Elvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando

liliana c. on

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Excellent manager and staff