Customer did not leave a comment.
RICHARD LCustomer Reviews for U-Haul Moving & Storage of Pine Island
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Sales associate was so friendly and patient with my decision making. The second sales associate Isaiah was great as well. I don’t feel pressured to buy, the experience was very informative
SYMANTHA BThe staff is always friendly, ready to assist with my every need and answer any of my questions. The staff of pine island goes above and beyond to makes sure I feel valued as a customer!
KENNETH F | First ImpressionsAt this location, nothing. ROMEO the general manager is FANTASTIC. Sharp, helpful, outstanding customer service.
Jackie LThank you so much for your service if I ever need storage services again, you will be my first choice.
TONJIA Y | Overall ExperienceVery transparent. Very friendly and helpful.
WAYNE MNothing.. just keep the excellent service going 👍
Scotty PThe experience was smooth and easy. I will rent there again thank you so much.
TONJIA Y | First ImpressionsGreat customer service and easy pickup and return of rental trailer!
EDWARD GRomeo, the manager, and the staff were super cool and helpful.
LEONCIO O | Overall ExperienceMandy in KC and Paige in Valparaiso were excellent with communication, delivery, etc. Would highly recommend using U-boxes to anyone! Everything arrived safely, and we even had some of our stuff stored for 4+ months in the boxes before we unpacked them.
DANIEL WMy car was damaged. Both corner panels paint was chipped, which looks like from a screwdriver. Both my rear brake lights are loose. My trim was reattached with double face tape. This is the worst service I have ever received. They damaged my vehicle. It took over five hours in my car is damaged It was brand new.
Susan ZRomeo was great to work with very helpful!
NANCY WIt was the most helpful experience.
John WI have rented trailers from UHaul all over the country & this facility is one of the best! Highly recommend!
ALFRED GI rented a UBox before so was surprised and disappointed to see my second one on a cart. Made it trickier having to raise and lower the ramp to get things in and out and trickier to reach and get all the velcro lined up.
Karen Jthe only thing is is the distance that I have to drive from my present location that I need storage for but that's okay your company is great thank you for the opportunity to be able to store with you five stars
Tonya L | Online Move InEmployees were great!
darren g | First ImpressionsFriendly helpful employees. Easy to get the right equipment, new updated location with a ton of supplies.
MARC MVery friendly people work there. And I was in and out quickly.
RONNIE JTruck was clean but it was a rough loud drive.
ANDREW CVery helpful
LAWRENCE HThe guys at the counter were fabulous! They were so clear on all the instructions and helpful.
DANIEL KI don't know because they did an awesome job already.
JESUS MThis U-haul facility is top-tier, beautiful location, with staff members that are knowledgeable and helpful, 10/10 would recommend this location to anyone in the market for moving or storage needs!
KENNETH FI was unable to utilize the trailer I rented. I ordered the 6x12 utility trailer and upgraded to the one "with Ramp". for $5. Unfortunately, by getting the one with the ramp it reduced the opening to less than 5 feet (about 4'7") and I discovered that my load would not fit through the opening after driving 200+ miles one way. Complete waste of time and money
KEVIN UThe gentleman who helped us was friendly and knowledgeable.
DAVID KI always enjoy coming to this location. Your employees are wonderful and professional.
JOSEPH MGreat employees every time I need to use your equipment.
DAVID NStaff is amazing!
Kenneth F | First ImpressionsThe location is fine. Everyone was very helpful. Zero stars for the app. Does not work.
JOSEPH LVery helpful, beat service and staff
Cornell W | Overall ExperienceNothing, everything was excellent. Thank you!
douglas rThe young men you have working at this location are great!
ELIZABETH WKeep up good work!!!
JUAN SMy truck had a major exhaust leak. I called the roadside service did the chat nobody helped. I had to drive in cold weather with the windows cracked so I wouldn’t get sick from the exhaust fumes.
TODD EAll the crew members are exceptional.
MUSA SStaff always helpful. Very convenient for my crazy schedule. Price increases over years understood but became expensive. But alway easy to pay automatic
TERRY H | Overall ExperiencePoor planning
Craig BGood communication skills, and I felt like my business mattered.
JOHN MNothing. Everything was smooth and timely and excellent customer service.
STEPHANIE PKeypad at storage unit doesn’t work. Then got yelled at by the same employee whom let me into the storage unit because the key pad wasn’t working.
Shena S | Online Move InVery friendly
ROBERT GYou definitely have the most courteous and professional representatives at this location. I cannot stress how much I appreciate that.
JOSEPH Mdon’t change
LAWRENCE HAssociates were Generous with their Time, & Knowledgeable about Product, Very Helpful in Inspecting and Hitching Up. Large Convenient Clean Facility, Lot Big enough for a novice to navigate to and from.
KARL SI am a several-time-return-customer to this specific location. Great customer service every time!! I was running late. But he took the time to furnish me my vehicle and was very friendly! Good customer service is hard to find. Thank You for always providing great service with a smile!
PAMELA AI was a customer for approximately 2 years before falling on some really hard times. The Mgr was working with me so I wouldn't lose everything I owned by waiving the late fees as I was making my payments but due to being on Social Security disability and being a veteran my monthly income was extremely tight as I received my SSI at the beginning of the month and my veterans benefits later in the month. Then he said he could no longer help me which then made it impossible to pay due to ridiculous late fees. To make a long story short now they have SOLD my entire life's keep sake and everything I owned supposedly for $207 which was a slap in the face as I had a 2-year-old couch and recliner that I paid almost $2000 for not to mention the rest of my belongings then had the nerve to try and send me a bill for almost $1000 saying I still owed that after losing everything. I'm still homeless living in an extended stay hotel which cost me more than 3/4 of my total income leaving me with barely enough money to be able to eat at least once a day. Unfortunately, these storage places are known for this type of crap knowing that if something happens they can sell everything you own. I lost all of my wife's belongings which I lost to cancer on June 17th, 2013 which can never be replaced. With all that said the price they charge for a tiny 10' X 10' space is extremely expensive. All I can say is buyer Beware these places could care less about you or your belongings no matter how hard you try to keep up with the payments whereas if they didn't charge huge late fees I would still have my stuff today.
KEVIN M | Overall ExperienceI was charged for moving pads I did not use any . If it was a file charge I brought back with more fuel than when I started
STEVEN HGot to the store at 2 minutes after 7. Walked in to A GOOD MORNING, how can I help you. Great service, coming and going! Thanks guys. You made it easy.
TERRENCE FThey let me proceed with a wrong drop off just to charge me over 200$!!! That’s not right. Nobody said anything but immediately after I left, sent a notice. Now I have to get my lawyer involved.
Blake ANothing, each employee I dealt with the last month has been perfect. Kind, courteous and friendly
DAVID NWe could never open the door they showed us! The had to get in at the front to open. The loud alarm went on when I opened and closed my lock 1048! Piercing!
GEORGE C | First ImpressionsSuper friendly staff. Very accommodating.
ERIC DManager said they’d reach iut to discuss issues and give reimbursement solutions still no response
ZACHARY SNothing, everything was great. See you next year.
Darin DThe 79 cents a mile was ridiculous 🙄 but besides that.
LILA MIsiah was a huge help to me. He is great at customer service!
MARLOW JPrices kept changing got charged for another day even tho I couldn’t keep or extend for another day but overall it was ok feel like they were Nickle and diming hiking the price up I’ll try another location and compare service and sites but it definitely got the job done oh trailer opening was hard to open latch was keep getting stuck
ROBERT WI was told when I returned the truck that a bill will be emailed to me. I asked for the total then and received a blank steer. I waited about 15 minutes and then left. When I called the next day to discuss my bill. The associate said that his mgr. would call me in the morning which I thought was not right. The manager, on his day off, called me to explain my bill In depth. Overall the customer service was outstanding. Smiling professional well trained employees. This U-Haul rental location far exceeded my previous experience at Ace hardware.
EDWARD GNothing, great two friendly workers. Greeted in the parking lot when I pulled in.
DAVID NMy only issue was the truck struggled to accelerate like the transmission was going out. The staff was great.
NEFERTITI JService was EXCELLENT and the employees went above and beyond to assist me!!!
ANTONIO MThanks for the fast and wonderful service
Andrea KSmelled like guy just got done smoking weed and he had problems finding my reservations
CHARLES SStore opened late my pick up was 9 am staff arrived 9:20. However once they opened everything was great.
KYLE Fnew ramp door are excellent
MAREK SThe manager was amazing and went above and beyond!
ALICIA DTook great care of me. Quite fair too.
JENNIFER FUhaul maintained my storage unit for 3 years and I never had a problem. The unit was secured, staff is very pleasant, and they worked with me if I asked any questions to find great resources and information when I moved out. Great place overall and I will definitely rent with them again.
Kelli P | Overall ExperienceGreat knowledgeable staff
JAMES G | First ImpressionsThe guys at the front desk were friendly and professional
hermina r | Overall ExperienceThe Rep was friendly, helpful , and informative!
hermina r | First ImpressionsMy only issue was with the mice. There was a lot of mice poop in my storage and I had to throw away lot of things
FRANCISCO V | Overall ExperienceFront desk worker was very helpful and enjoyable to work with. I visited twice when choosing/getting my unit and Christian was polite and very informative. I will be back for moving supplies.
RAEANN B | First ImpressionsEverything was good the staff was really nice. I would definitely use U- Haul again!
MARY A | First ImpressionsI was not given a lock even though I purchased one. I had no idea how this worked. I assumed the lock would be put on. I had no idea it was a key lock and I did not know. 2. The key pads should be better marked. Being stressed and in a panic, also this being my 1st time, I don't know how those gates operate. 3. The check out was hard for my phone. I did GPS location at least 4 times as well as the place have security cameras and i think I was charged a late fee or something. My photo of dashboard failed to save 4 time when using my phone. The check took half an hour. Those things should have been stated upfront. I'm already at a panic because eof not receiving my lock and then the keypad and then the app checkout. I really felt like my experience was a 1. I wish that day never happened.. The guy in the building was nice and helpful though. I just wish I had know more about the lock situation and to look for it when I left the building.
Leila B | First ImpressionsRomeo and I believe Shane were absolutely amazing!!!!! They went above and beyond to help me and I will forever recommend this place. They’re great!!
JOHN V | Overall ExperienceI just don’t like it now I don’t have 24 hour access anymore for free that I have to pay additional charges every month. Not cool at all.
LAQUITA B | First ImpressionsHad an excellent experience.
James R | Overall ExperienceGreat experience
James R | First ImpressionsJust need to be reimbursed for my payment Closed it out on May 5th already spoke to someone and I am suppose to get reimbursed!!@
Meita L | Overall ExperienceThis facility is very good doing business with and I will recommend all my friends if they will ever need a storage unit and I will be back if needed in the future.
David g | Overall ExperienceCustomer service was top notch...quick, helpful, and efficient.
JAMES F | First ImpressionsVery Nice Employees!!!
Meita L | First ImpressionsI moved out of state , thats the only reason I'm not a customer any longer I appreciate your service and the ability to donate my 2 units in exchange for finding a home for the existing items cleaning and vacating the units room 26 & 17 Thank You again for creating a. clean pleasant environment and service.
Cassandra B | Overall ExperienceStaff was very helpful and made the process easy and quick. I would highly recommend this facility to family and friends.
Cathryn H | Overall ExperienceStaff were very friendly and helpful during both of my visits to their office (on November 29th and December 19th).
ROALD S | Overall ExperienceVery professional and well respected took the time to show me the facility and explained how everything goes
David g | First ImpressionsDemetrius was awesome and thank you my friend
Dan F | First ImpressionsMr. Collins is very professional, friendly and delivers excellent service. I highly recommend this Uhaul for your moving needs. I had an excellent experience.
Kelli P | First ImpressionsEveryone here have been super helpful and has answered all my questions and concerns.
FRANCISCO V | First ImpressionsThe employee that worked by himself was Always helpful and did not complain. This particular facility is good, clean, well maintained and I felt safe using their services. I would HIGHLY recommend and the employee deserves a raise because he go above and beyond.
Laquisha E | Overall ExperienceLarge facility, helpful and kind customer service.
Kimberly H | Overall ExperienceThe prices just kept increasing sometimes in 6 months and yearly. No discounts given for being a loyal customer for many years.
Donna S | Overall ExperienceThe manager was very helpful in securing me a unit.
Marion S | Overall ExperienceThe general manager Demetrius and his staff are exceptional, courteous, helpful and really concerned with satisfying the customer. Outstanding people!
Alfreda C | Overall ExperienceI arrived the day before to see the size of the unit. The attendant told me that the items in the uhaul trailer would fit into the unit. However, the unit was too small. I could only load 3/4 of my items. I will have to take the items out of the smaller unit and move to a larger unit.
Eddie B | Online Move InThe staff was very helpful!!!
Latrisha C | First ImpressionsPrices to high for just a 5×5×12 for 80 dollars to much I went to another storage facility and I got something way bigger for less
Claudia C | First ImpressionsParts stolen off my bus Facility gate broken more than fixed Didn’t work when I needed vehicle No snow or ice removal. Vehicle stuck for a long period of time
ty y | Overall ExperienceBecause of serious health issues I wasn’t able to keep up my payment and you would not work with me to keep my payment
BESSIE A | Overall ExperienceUnfortunately we had to leave because the amount per month went up $50 which was way too much. So we were forced to find another facility for our storage. Otherwise we would’ve stayed and we would recommend your facility to other people.
Jim K | Overall ExperienceI was disappointed because I had made a reservation for a larger unit and the day of my move in was there if that they didn't have it available.. After looking things over they found me a unit but it was smaller than I had reserved.. I was not able to move in all my belongings as was expected.. Which is a HUGE inconvenience but I had no choice but to deal with it
Rachel C | First ImpressionsStaff was absolutely wonderful the day we came to rent a truck and storage unit.
mary g | Overall ExperienceThe transaction was quick and easy and the Associate answered all my questions.
RICHARD Z | First ImpressionsVery helpful and courteous staff
JAMES G | Overall ExperienceOffice staff were not wearing masks.
Ayrin B | First ImpressionsWe ran into one issue accessing the unit on 8/13 where we could not get in at 9:30 PM. When renting the unit, I was told I had 24/7 access so was a little disappointed in this but was able to get in on 8/14 without any issues to empty the unit out for my move.
KRISTINA T | Overall ExperienceThe system that gives you storage units automatically pushes you into what you think is an actual unit, but is actually a parking spot. During conversations with my reservation with team members, no one calls this to attention or confirms this is actually what you want, and simply assume you know that the system did that. While the staff was helpful in finding a solution, they made it seem like this is a VERY common occurrence, yet U-Haul hasn't fixed the underlying problem.
Aaron T | First ImpressionsGreat customer service!!! Very easy going and patient people.
mary g | First ImpressionsStaff members were absolutely wonderful!
mary g | Overall ExperienceI have told the people at this location a few times about the roll up door being hard to open do to the spring being broken and nothing was ever done
Robert P | Overall ExperienceMy overall experience was a good one. Everything worked out. I moved out on April 23 and moved in on May 1. The only thing that can suggest is that your man at the Pine Island facility needs some help. He does a fantastic job and is a good man. You need to take care of him or you will lose him. For one man working by himself, he did an outstanding job. I do not remember his name, but he went far and above his job duties. You are very fortunate to have such a hard worker. The other facilities that I used were sufficiently manned and womanned and everyone was courteous helpful and friendly. Overall, my experience with U-Haul was a good one. P.S.- You need to clarify to people up front that that service that you use to provide helping hands for the move is not very reliable and not a true picture of your business. None of the "help" that I tried to employ showed up and one did not even answer my phone calls. Despite this, I would use U-Haul again, but not the man power help service. I would give them a poor review.
Jerry T | Overall ExperienceHad to wait to have snow removed from in front of the unit. The truck I was given needs to be sent to shop for repairs.
Robert P | First ImpressionsThank you!
Julia A | Overall ExperienceThe customer service was very helpful.
Linda C | First ImpressionsNice people and convenient location
Matthew L | Overall ExperienceI rented a space for security because I felt my car was being tampered with and was told there were cameras on 24/7. The employees constantly leave the gate open at this facility. When I questioned a day where I felt my car had been tampered with they refused to review the footage. I was told that I had to file a police report and that only a police officer could view the footage. Why would I file a report without seeing if there was an issue? If I’m paying for security but not receiving security, isn’t that a breach of contract? If this facility is a reflection of your other facilities, I feel sorry for your customers that are being swindled.
Scean b | Overall ExperienceRequiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.
Jeanell B | Overall ExperienceEveryone was great that I talked to for questions. This was my first time ever having to rent a storage unit and didn't know how it worked. Everything I asked was explained too me. A great place to rent a storage unit
Robert D | Overall ExperienceNone
Island I | Overall ExperienceWe have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands why
ALICE K | Overall ExperienceAll staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!
Leonardo T | Overall ExperienceAs always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scott
scott l | Overall ExperienceVery Polite and friendly
ALEXANDER R | First ImpressionsNA
Leonardo T | First ImpressionsI was happy
murray m | First Impressionslook i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.
Richard H | Overall ExperiencePhil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scott
scott l | First ImpressionsService was fast & friendly. Assistance was excellent.
Ruben M | First ImpressionsEverything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.
lowry L | Overall ExperienceEveryone was very helpful. The manager Phil was very professional
nancy c | First ImpressionsNONE
aretha e | First ImpressionsVery professional and helpful.
Ebony B | First ImpressionsGreat staff and was pleased with the service.
jasmin r | First ImpressionsThe U Haul team was professional and helpful.
Rick C | First ImpressionsThe manager worked with us on getting a truck and storage unit right away. No hassles.
nikoda i | First ImpressionsI only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG rating
Josh K | Overall ExperienceI reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!
Carlos R | ReservationVery friendly employees!!
William T | Overall ExperienceWonderful experience.
Donna S | Overall ExperienceThe African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 stars
Allen K | ReservationUnfortunately due to your employee Allison, i will not be using your company again.
Bobbie K | Overall ExperienceHorrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer service
ALANNA W | Overall ExperienceOur overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.
Thomas C | Overall ExperienceJosie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.
MILKA C | Overall ExperienceGreat experience. Thank you
Carol J | Overall ExperienceDid not like the way manager handled my reservation so i cancelled it.
marva r | Overall ExperienceGood experience
Paul O | Overall Experience👍
KAREN T | Overall ExperienceGood
Thomas K | Overall ExperienceNo
Hunter H | Overall Experience