Customer Reviews for U-Haul Moving & Storage of Pine Island

Rating:

5.0

No. Young man came out with me, explained everything and pick up was seamless

Rating:

5.0

Wonderful

Rating:

3.0

I had ordered a dolly and it was not in the truck upon pickup and there was no working air conditioning in the truck.

Rating:

5.0

The guy that helped us out did a really good job

Rating:

5.0

Staff was very friendly. They hooked up my trailer and detached everything.

Rating:

5.0

The manager was very helpful in securing me a unit.

Rating:

3.0

Second time I reserved blankets in advance and there were no blankets at the store. Why have a reservation option if the blankets aren't actually reserved? It's a major inconvenience.

Rating:

5.0

Fast service, very friendly!

Rating:

5.0

The general manager Demetrius and his staff are exceptional, courteous, helpful and really concerned with satisfying the customer. Outstanding people!

Rating:

1.0

ITS NOT THIS LOCATION — whoever the higher ups are. Had the date wrong, truck not at the location I reserved it for weeks in advance, trailer wasn't even at the same location, had to drive 35 minutes away for it after stressing about how to live without it. Bigger thorn in my side than the move itself. The truck was clean though so there's that.

Rating:

3.0

I was charged an addition $75 with no explanation of why

Rating:

5.0

The manager was a pleasure to work with.

Rating:

5.0

A little slow getting paperwork done....but everything else wad great. I will rent from this location again.

Rating:

5.0

Excellent equipment and service.

Rating:

4.0

We needed to clean the interior windows because we couldn't see out of them. All personal were very friendly and professional.

Rating:

5.0

Make sure gas tank is not on empty, when issue to customer.

Rating:

4.0

They charged me a gas fee even though the truck was around 1/8 tank when I received it and I returned it with more than that. Other than that I had a super quick and easy return at this location, staff was very nice and helpful as well

Rating:

5.0

Nothing the gentleman was very friendly and extremely helpful He made the whole process very easy

Rating:

5.0

Clerks were so helpful and professional. Great experience.

Rating:

2.0

There was 2 guys there when I arrived. One of the guys called for help and no one ever came up to help . I had to wait for the one guy to finish up with the 1st customer to help me . Then I was given an u Haul that had no gas . Although I'm suppose to receive a $50 credit for the truck not having gas , it $130 to fill the tank .

Rating:

5.0

Excellent Service

Rating:

5.0

The return was wonderful, the worker did everything, great friendly man he was , I was very happy,

Rating:

5.0

The guy was excellent

Rating:

5.0

As a US navy brat, a US Army vet, & a USMC spouse, I've made more cross country moves than I care to remember. My ONE wish is that I had heard about UBOX sooner. No other company or service compares to the ease, the price, and the convenience of a UBOX. I have tried every moving method and I will never use anything other than a UBOX.

Rating:

5.0

Romeo was great in handling my drop off of car hauler trailer.

Rating:

5.0

Everything was professional, attentive to all customers, unlike some other UHaul locations near this one, knowledgeable, and pleasant!! I would recommend this location for everyone I know and if I need another rental, this will be location for us!!!

Rating:

5.0

The staff are courteous and professional

Rating:

5.0

Great staff easy process from start to finish

Rating:

3.0

This was without question the easiest and most professional rental experience I've ever had. Demetrius explained every detail when I made the appointment, and upon arrival and drop off both young men were knowledgeable, professional, and very courteous. I will definitely be back to this U-Haul location- Well Done!

Rating:

5.0

Yes Romeo was an excellent person to have help me and get me hooked up and unhooked thank you Romeo

Rating:

5.0

It was perfect

Rating:

5.0

I would like to thank the entire staff for being a big help during my move. Shoutout to the entire team at Pine Island. From the Manager-Demetrius, to The active csr's- Courtney, Bradley and Romeo. Even the Ubox Driver's, Emily and Tati was a tremendous help! The entire team is AWESOME!

Rating:

5.0

Lower the price on mileage!

Rating:

1.0

Continue to be charged for the box after it was returned

Rating:

5.0

When I picked up my truck, there was antifreeze spilled in the truck.

Rating:

3.0

I arrived the day before to see the size of the unit. The attendant told me that the items in the uhaul trailer would fit into the unit. However, the unit was too small. I could only load 3/4 of my items. I will have to take the items out of the smaller unit and move to a larger unit.

Rating:

5.0

Easy to pull in and out of. Workers don't explain much but that's why UHaul sends videos. Overall great experience super easy.

Rating:

4.0

Just had to remove leaves from front of trailer or they could have whipped around and scratched the bike

Rating:

3.0

The staff was very helpful!!!

Rating:

5.0

No issues. All employees were professional, responsive and met all my needs.

Rating:

5.0

All employees I encountered were fantastic and very professional, especially the drivers in both locations

Rating:

5.0

I didn't catch the name of the associate that helped me, but he was a Hispanic, heavy set gent, and he was AWESOME!

Rating:

2.0

Prices to high for just a 5×5×12 for 80 dollars to much I went to another storage facility and I got something way bigger for less

Rating:

5.0

Customer service was exceptional. Truck was physically clean but had the residual smell of a cigarette smoker. Check in and out was very quick. Would definitely recommend

Rating:

3.0

The truck was 100 years old, creaked at every move and could not go over 60mph

Rating:

5.0

Excellent place very friendly staff, quick and easy.

Rating:

1.0

I made a reservation for a pickup truck and was givin a 15' truck and then i had to pay full price for the truck. I obviously knew the pickup was better on fuel and that big ole truck sucked the gas very unhappy with this rental. Never had a problem with uhaul until today and im not very happy with it!

Rating:

1.0

Parts stolen off my bus Facility gate broken more than fixed Didn’t work when I needed vehicle No snow or ice removal. Vehicle stuck for a long period of time

Rating:

1.0

I been going here all the time ,and my last time order pick up my van dirting and filthy .they told me that the carwash was working ,and time before that my wipes was not working and I had to go too 2 different u-hauls find a truck unacceptable.

Rating:

4.0

Pricing was misleading. I was quoted one number was charged more.

Rating:

5.0

Uhaul needs to do more thorough checks of their vehicle fleet maintenance as well as hire staff that cleans their vehicles. I had not only my moving vans motor break on me in my travel, but the replacement van they gave me was a mess with caked dirt in the cargo bay. Also, as a result breakdown and towing company Uhaul used, the driver of the tow truck scratched my vehicle on the towed hauler. Now my vehicle requires repairs and repainting to be fixed. Personally I have used this location for years, and have found of all my experiences with them, this was the worst.

Rating:

5.0

Taray Lewis is an awesome manager. Give him a promotion and a raise. He was able to solve my billing and return issue that 3 other attempts could not solve. Very professional, went above and beyond to give directions, patient and friendly. Thank you for all of your help.

Rating:

5.0

Knowledgeable

Rating:

2.0

The UHaul people we interacted with were nice and helpful. However, UHaul's internal communications systems let us down here. Our box was supposed to be delivered Jan. 25. It arrived Jan. 28 due to weather conditions. But at no time preceding Jan. 25 did anybody know where our box was or if it would arrive early. In fact, on Jan. 24, we got a call confirming that it would be delivered on Jan. 25. But this was wrong --- the box was still in transit to the Uhaul distribution facility. The whole process was confusing and frustrating. We had moving help lined up to help us on Jan. 25 and had to cancel. We were also initially refunded $100 for the delay, but we were owed $150 because the box could not be delivered before Jan. 28, despite arriving in the Everett, WA Uhaul facility on Jan. 26. I called and finally got the $150. It would be better if there was a way for Uhaul phone reps to be able to pull up accurate ETA of box. The experience was frustrating due to Uhaul internal miscommunication and lacking of tracking software. Thanks.

Rating:

5.0

N-/a

Rating:

3.0

When we went to pick up our trailer, we were told we didn't order one from that location. We provided the proof by showing our receipt to confirm our order from this location (with the correct address). We were then told our confirmation and trailer had been moved to another location. Just shoddy customer service from start to finish.

Rating:

5.0

Customer service is phenomenal

Rating:

3.0

Because of serious health issues I wasn’t able to keep up my payment and you would not work with me to keep my payment

Rating:

5.0

Unfortunately we had to leave because the amount per month went up $50 which was way too much. So we were forced to find another facility for our storage. Otherwise we would’ve stayed and we would recommend your facility to other people.

Rating:

3.0

I was disappointed because I had made a reservation for a larger unit and the day of my move in was there if that they didn't have it available.. After looking things over they found me a unit but it was smaller than I had reserved.. I was not able to move in all my belongings as was expected.. Which is a HUGE inconvenience but I had no choice but to deal with it

Rating:

5.0

Staff was absolutely wonderful the day we came to rent a truck and storage unit.

Rating:

4.0

The transaction was quick and easy and the Associate answered all my questions.

Rating:

5.0

Very helpful and courteous staff

Rating:

3.0

Office staff were not wearing masks.

Rating:

4.0

We ran into one issue accessing the unit on 8/13 where we could not get in at 9:30 PM. When renting the unit, I was told I had 24/7 access so was a little disappointed in this but was able to get in on 8/14 without any issues to empty the unit out for my move.

Rating:

2.0

The system that gives you storage units automatically pushes you into what you think is an actual unit, but is actually a parking spot. During conversations with my reservation with team members, no one calls this to attention or confirms this is actually what you want, and simply assume you know that the system did that. While the staff was helpful in finding a solution, they made it seem like this is a VERY common occurrence, yet U-Haul hasn't fixed the underlying problem.

Rating:

5.0

Great customer service!!! Very easy going and patient people.

Rating:

5.0

Staff members were absolutely wonderful!

Rating:

2.0

I have told the people at this location a few times about the roll up door being hard to open do to the spring being broken and nothing was ever done

Rating:

4.0

My overall experience was a good one. Everything worked out. I moved out on April 23 and moved in on May 1. The only thing that can suggest is that your man at the Pine Island facility needs some help. He does a fantastic job and is a good man. You need to take care of him or you will lose him. For one man working by himself, he did an outstanding job. I do not remember his name, but he went far and above his job duties. You are very fortunate to have such a hard worker. The other facilities that I used were sufficiently manned and womanned and everyone was courteous helpful and friendly. Overall, my experience with U-Haul was a good one. P.S.- You need to clarify to people up front that that service that you use to provide helping hands for the move is not very reliable and not a true picture of your business. None of the "help" that I tried to employ showed up and one did not even answer my phone calls. Despite this, I would use U-Haul again, but not the man power help service. I would give them a poor review.

Rating:

3.0

Had to wait to have snow removed from in front of the unit. The truck I was given needs to be sent to shop for repairs.

Rating:

5.0

Thank you!

Rating:

5.0

The customer service was very helpful.

Rating:

5.0

Nice people and convenient location

Rating:

1.0

I rented a space for security because I felt my car was being tampered with and was told there were cameras on 24/7. The employees constantly leave the gate open at this facility. When I questioned a day where I felt my car had been tampered with they refused to review the footage. I was told that I had to file a police report and that only a police officer could view the footage. Why would I file a report without seeing if there was an issue? If I’m paying for security but not receiving security, isn’t that a breach of contract? If this facility is a reflection of your other facilities, I feel sorry for your customers that are being swindled.

Rating:

2.0

Requiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.

Rating:

5.0

Everyone was great that I talked to for questions. This was my first time ever having to rent a storage unit and didn't know how it worked. Everything I asked was explained too me. A great place to rent a storage unit

Rating:

4.0

None

Rating:

5.0

We have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands why

Rating:

5.0

All staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!

Rating:

5.0

As always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scott

Rating:

5.0

Very Polite and friendly

Rating:

5.0

NA

Rating:

5.0

I was happy

Rating:

1.0

look i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.

Rating:

5.0

Phil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scott

Rating:

5.0

Service was fast & friendly. Assistance was excellent.

Rating:

5.0

Everything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.

Rating:

5.0

Everyone was very helpful. The manager Phil was very professional

Rating:

5.0

NONE

Rating:

5.0

Very professional and helpful.

Rating:

5.0

Great staff and was pleased with the service.

Rating:

4.0

The U Haul team was professional and helpful.

Rating:

5.0

The manager worked with us on getting a truck and storage unit right away. No hassles.

Rating:

3.0

I only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG rating

Rating:

2.0

I reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!

Rating:

5.0

Very friendly employees!!

Rating:

5.0

Wonderful experience.

Rating:

1.0

The African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 stars

Rating:

2.0

Unfortunately due to your employee Allison, i will not be using your company again.

Rating:

1.0

Horrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer service

Rating:

4.0

Our overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.

Rating:

5.0

Josie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.

Rating:

5.0

Great experience. Thank you

Rating:

2.0

Did not like the way manager handled my reservation so i cancelled it.

Rating:

5.0

Good experience

Rating:

5.0

👍

Rating:

5.0

Good