Customer Reviews for U-Haul Moving & Storage of Pine Island

1,609 reviews

5048 W 81st Ave   Schererville, IN 46375
(Route 30 and Pine Island just east of Burr)

(219) 227-5276

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(219) 227-5276

5048 W 81st Ave
Schererville, IN 46375
(Route 30 and Pine Island just east of Burr)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

cheri w 
Rating:
5.0

Fix the app-it would never let me click on stuff once I was in it to do anything with my rental. I kept having to call

Dianne R 
Rating:
5.0

Very knowledgeable and friendly, helpful Highly recommend this staff in Kingman, AZ.

dennis a 
Rating:
5.0

N/A Everything was fantastic and the staff was professional and extremely helpful.

jeff j 
Rating:
4.0

My only issue was with the mice. There was a lot of mice poop in my storage and I had to throw away lot of things

FRANCISCO V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joann W 
Rating:
5.0

Bill was a pleasure dealing with. Fast service. Would highly recommend and will use most definitely in the future.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Margie M 
Rating:
5.0

I have no recommendations. Service was excellent.

Blaine B 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Martin R 
Rating:
5.0

Customer did not leave a comment.

Rick K 
Rating:
5.0

Customer did not leave a comment.

TRACY D 
Rating:
5.0

Excellent all around! More space with the new moved. Very helpful attendant to get me hooked up and on the road quickly. Responsive and supportive staff went above and beyond. Thank you!!! 😊

eli w 
Rating:
5.0

Front desk worker was very helpful and enjoyable to work with. I visited twice when choosing/getting my unit and Christian was polite and very informative. I will be back for moving supplies.

RAEANN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacy d 
Rating:
5.0

Customer did not leave a comment.

daniel h 
Rating:
5.0

Customer did not leave a comment.

Huron N 
Rating:
5.0

Great value, people made everything smooth.

Chris V 
Rating:
5.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Customer did not leave a comment.

BETH G 
Rating:
3.0

Customer did not leave a comment.

Jonathan H 
Rating:
4.0

Customer did not leave a comment.

Che J 
Rating:
5.0

Customer did not leave a comment.

SHONA R 
Rating:
4.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Johnathan C 
Rating:
4.0

Customer did not leave a comment.

Joe S 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
4.0

Customer did not leave a comment.

Ray s 
Rating:
5.0

Customer did not leave a comment.

Mike b 
Rating:
5.0

Customer did not leave a comment.

Devin B 
Rating:
5.0

Quick Service

JAMES G 
Rating:
1.0

Customer did not leave a comment.

ANVAAR A 
Rating:
5.0

Customer did not leave a comment.

ANDREA B 
Rating:
5.0

Customer did not leave a comment.

RUSS D 
Rating:
5.0

Customer service was impeccable. I’ll definitely use this location again when needed. Thank you for the amazing service

Jennifer L 
Rating:
5.0

Customer did not leave a comment.

Rich R 
Rating:
5.0

Great customer service

stephan b 
Rating:
5.0

Customer did not leave a comment.

Igor V 
Rating:
4.0

Customer did not leave a comment.

Dawn H 
Rating:
4.0

the check out process was a nightmare because the app was giving errors, I tried 6 times and ended up using chat to tell them I was returning the truck and leaving.

KERI B 
Rating:
5.0

Customer did not leave a comment.

Russell D 
Rating:
5.0

Very helpful, what a difference from the Warsaw location I got 2 trailers from.

Brett J 
Rating:
3.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

christine A 
Rating:
5.0

Excellent customer service, the young man was smart and sharp.

charles r 
Rating:
5.0

Customer did not leave a comment.

GERALD R 
Rating:
5.0

Nothing, the customer service was great. The process was fast and efficient.

LaDonna B 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Everything was good the staff was really nice. I would definitely use U- Haul again!

MARY A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICHARD Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel M 
Rating:
5.0

These guys over here at the Pine Island, location or bar N0NE some of the greatest guys you’ll ever meet I can’t say good enough things about them! Keep up the great work! And if you ever decide to sell one of those 6 x 12 trailers understand that I’m your number one Uhaul customer in line. 😉

JOHN E 
Rating:
4.0

Customer did not leave a comment.

Harold N 
Rating:
5.0

Customer did not leave a comment.

edward w 
Rating:
5.0

Customer did not leave a comment.

Diana D 
Rating:
5.0

Great customer service, no issues will definitely come here again

Michelle M 
Rating:
5.0

Customer did not leave a comment.

GERALD R 
Rating:
5.0

Customer did not leave a comment.

Rosalyn K 
Rating:
4.0

Customer did not leave a comment.

Nehemiah N 
Rating:
5.0

The guy taking care of me was great !! Help me move from a tight spot and was all around great!

MARY T 
Rating:
4.0

Customer did not leave a comment.

Mike H  |  Overall Experience 
Rating:
5.0

Amazing people and great equipment

Dean E 
Rating:
5.0

Customer did not leave a comment.

ERIK L 
Rating:
4.0

It isn’t a deal breaker or anything but it’d be great if you all had dollies in stock at all times. I ordered one before arriving but upon arrival I was told that there weren’t anymore in stock.

Devin B 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Customer service is the best! Plenty of equipment available, ready to go , fast and easy experience. Very reasonable pricing!

Jason W 
Rating:
5.0

Customer did not leave a comment.

Kenneth R 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
5.0

Customer did not leave a comment.

Mike N 
Rating:
5.0

Customer did not leave a comment.

Rodney A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Canesha D 
Rating:
5.0

Very nice person very helpful

GERRY M 
Rating:
5.0

Customer did not leave a comment.

Cindy A 
Rating:
5.0

Too many furniture pads. But Kelly from the schererville location was so friendly, helpful, and beyond accommodating. Literally made sure everything would fit my schedule and my needs and made the process so easy and stress free. She definitely deserves a raise because I know you guys don’t pay her enough. So huge shout out to Kelly

HUNTER J 
Rating:
5.0

Needed a short few hour rental. The location staff were fast, efficient and professional. Highly recommend!

Scott B 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Walter A 
Rating:
5.0

Customer did not leave a comment.

nicholas a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamisha G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY B 
Rating:
4.0

Customer did not leave a comment.

Armeika C 
Rating:
5.0

Customer did not leave a comment.

eddie a 
Rating:
1.0

Customer did not leave a comment.

Morgan K 
Rating:
5.0

Customer did not leave a comment.

Andrew D 
Rating:
5.0

MILITARY DISCOUNT

Arnez D 
Rating:
5.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

tashana W 
Rating:
5.0

Customer did not leave a comment.

angelo l 
Rating:
5.0

Customer did not leave a comment.

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Martin R 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

I was very pleased with the over all service and personal of all that I worked with the ladies that brought the container were great .

greg d 
Rating:
5.0

Customer did not leave a comment.

Monquie M 
Rating:
5.0

Customer did not leave a comment.

Aaron W 
Rating:
5.0

Customer service from both stores was excellent!!!

sir r 
Rating:
5.0

Customer did not leave a comment.

Emily S 
Rating:
5.0

Customer did not leave a comment.

Trena N 
Rating:
1.0

This experience wound up being a disaster after the boxes arrived to the storage facility in Nebraska. Specifically, the moving help did not have the appropriate vehicle to haul the boxes to the final destination, so I rented a Uhaul truck for them to drive, when asked for a drivers license they took off and ghosted me. They also smelled of pot. That forced me to pay an additional $300 to deliver and pick up the boxes AND find new moving help. Additionally, trying to get a consolidated receipt is impossible and not helpful when trying to file a claim with my employer. The storage facility in Nebraska city, Cathy and Howard were AMAZING! The customer assistants Robert and Garrett were AWESOME. Pamela and KaNea were ok, but didn’t help a whole lot. Overall, I will NOT likely use this service again nor recommend anyone to.

Duane R 
Rating:
5.0

Customer did not leave a comment.

Katherine R 
Rating:
4.0

I was told my empty one would not be delivered to the next location, but it was.

Amanda H 
Rating:
5.0

Customer did not leave a comment.

Mike O 
Rating:
5.0

Excellent very personable staff.

Robert B 
Rating:
5.0

Nothing I can think of. Great job !!!

Scott H 
Rating:
5.0

Customer did not leave a comment.

keith k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

Lynne J 
Rating:
5.0

Customer did not leave a comment.

hannah s 
Rating:
5.0

Customer did not leave a comment.

hannah s 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Stephen B  |  Overall Experience 
Rating:
3.0

I was not given a lock even though I purchased one. I had no idea how this worked. I assumed the lock would be put on. I had no idea it was a key lock and I did not know. 2. The key pads should be better marked. Being stressed and in a panic, also this being my 1st time, I don't know how those gates operate. 3. The check out was hard for my phone. I did GPS location at least 4 times as well as the place have security cameras and i think I was charged a late fee or something. My photo of dashboard failed to save 4 time when using my phone. The check took half an hour. Those things should have been stated upfront. I'm already at a panic because eof not receiving my lock and then the keypad and then the app checkout. I really felt like my experience was a 1. I wish that day never happened.. The guy in the building was nice and helpful though. I just wish I had know more about the lock situation and to look for it when I left the building.

Leila B  |  First Impressions 
Rating:
5.0

Romeo and I believe Shane were absolutely amazing!!!!! They went above and beyond to help me and I will forever recommend this place. They’re great!!

JOHN V  |  Overall Experience 
Rating:
5.0

I just don’t like it now I don’t have 24 hour access anymore for free that I have to pay additional charges every month. Not cool at all.

LAQUITA B  |  First Impressions 
Rating:
5.0

Had an excellent experience.

James R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon c  |  Overall Experience 
Rating:
5.0

Great experience

James R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jill K  |  Overall Experience 
Rating:
5.0

Just need to be reimbursed for my payment Closed it out on May 5th already spoke to someone and I am suppose to get reimbursed!!@

Meita L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol G  |  Overall Experience 
Rating:
5.0

This facility is very good doing business with and I will recommend all my friends if they will ever need a storage unit and I will be back if needed in the future.

David g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD Z  |  Overall Experience 
Rating:
5.0

Customer service was top notch...quick, helpful, and efficient.

JAMES F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malcolm H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D  |  First Impressions 
Rating:
5.0

Very Nice Employees!!!

Meita L  |  First Impressions 
Rating:
5.0

I moved out of state , thats the only reason I'm not a customer any longer I appreciate your service and the ability to donate my 2 units in exchange for finding a home for the existing items cleaning and vacating the units room 26 & 17 Thank You again for creating a. clean pleasant environment and service.

Cassandra B  |  Overall Experience 
Rating:
5.0

Staff was very helpful and made the process easy and quick. I would highly recommend this facility to family and friends.

Cathryn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

federico c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin E  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful during both of my visits to their office (on November 29th and December 19th).

ROALD S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONDA P  |  Overall Experience 
Rating:
5.0

Very professional and well respected took the time to show me the facility and explained how everything goes

David g  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steve P  |  Overall Experience 
Rating:
5.0

Demetrius was awesome and thank you my friend

Dan F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rita C  |  Overall Experience 
Rating:
5.0

Mr. Collins is very professional, friendly and delivers excellent service. I highly recommend this Uhaul for your moving needs. I had an excellent experience.

Kelli P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gene C  |  First Impressions 
Rating:
5.0

Everyone here have been super helpful and has answered all my questions and concerns.

FRANCISCO V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

triana m  |  First Impressions 
Rating:
3.0

The employee that worked by himself was Always helpful and did not complain. This particular facility is good, clean, well maintained and I felt safe using their services. I would HIGHLY recommend and the employee deserves a raise because he go above and beyond.

Laquisha E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La Q  |  Overall Experience 
Rating:
5.0

Large facility, helpful and kind customer service.

Kimberly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevelle C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie R  |  Overall Experience 
Rating:
3.0

The prices just kept increasing sometimes in 6 months and yearly. No discounts given for being a loyal customer for many years.

Donna S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon O  |  Overall Experience 
Rating:
5.0

The manager was very helpful in securing me a unit.

Marion S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakeeta t  |  Overall Experience 
Rating:
5.0

The general manager Demetrius and his staff are exceptional, courteous, helpful and really concerned with satisfying the customer. Outstanding people!

Alfreda C  |  Overall Experience 
Rating:
3.0

I arrived the day before to see the size of the unit. The attendant told me that the items in the uhaul trailer would fit into the unit. However, the unit was too small. I could only load 3/4 of my items. I will have to take the items out of the smaller unit and move to a larger unit.

Eddie B  |  Online Move In 
Rating:
3.0

The staff was very helpful!!!

Latrisha C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonica B  |  First Impressions 
Rating:
2.0

Prices to high for just a 5×5×12 for 80 dollars to much I went to another storage facility and I got something way bigger for less

Claudia C  |  First Impressions 
Rating:
1.0

Parts stolen off my bus Facility gate broken more than fixed Didn’t work when I needed vehicle No snow or ice removal. Vehicle stuck for a long period of time

ty y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ancia t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deirdre A  |  Overall Experience 
Rating:
3.0

Because of serious health issues I wasn’t able to keep up my payment and you would not work with me to keep my payment

BESSIE A  |  Overall Experience 
Rating:
5.0

Unfortunately we had to leave because the amount per month went up $50 which was way too much. So we were forced to find another facility for our storage. Otherwise we would’ve stayed and we would recommend your facility to other people.

Jim K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian H  |  Overall Experience 
Rating:
3.0

I was disappointed because I had made a reservation for a larger unit and the day of my move in was there if that they didn't have it available.. After looking things over they found me a unit but it was smaller than I had reserved.. I was not able to move in all my belongings as was expected.. Which is a HUGE inconvenience but I had no choice but to deal with it

Rachel C  |  First Impressions 
Rating:
5.0

Staff was absolutely wonderful the day we came to rent a truck and storage unit.

mary g  |  Overall Experience 
Rating:
4.0

The transaction was quick and easy and the Associate answered all my questions.

RICHARD Z  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

patricia C  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff

JAMES G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marquetta S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G  |  First Impressions 
Rating:
3.0

Office staff were not wearing masks.

Ayrin B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly T  |  Overall Experience 
Rating:
4.0

We ran into one issue accessing the unit on 8/13 where we could not get in at 9:30 PM. When renting the unit, I was told I had 24/7 access so was a little disappointed in this but was able to get in on 8/14 without any issues to empty the unit out for my move.

Tom T  |  Overall Experience 
Rating:
2.0

The system that gives you storage units automatically pushes you into what you think is an actual unit, but is actually a parking spot. During conversations with my reservation with team members, no one calls this to attention or confirms this is actually what you want, and simply assume you know that the system did that. While the staff was helpful in finding a solution, they made it seem like this is a VERY common occurrence, yet U-Haul hasn't fixed the underlying problem.

Aaron T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT C  |  First Impressions 
Rating:
5.0

Great customer service!!! Very easy going and patient people.

mary g  |  First Impressions 
Rating:
5.0

Staff members were absolutely wonderful!

mary g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C  |  Overall Experience 
Rating:
2.0

I have told the people at this location a few times about the roll up door being hard to open do to the spring being broken and nothing was ever done

Robert P  |  Overall Experience 
Rating:
4.0

My overall experience was a good one. Everything worked out. I moved out on April 23 and moved in on May 1. The only thing that can suggest is that your man at the Pine Island facility needs some help. He does a fantastic job and is a good man. You need to take care of him or you will lose him. For one man working by himself, he did an outstanding job. I do not remember his name, but he went far and above his job duties. You are very fortunate to have such a hard worker. The other facilities that I used were sufficiently manned and womanned and everyone was courteous helpful and friendly. Overall, my experience with U-Haul was a good one. P.S.- You need to clarify to people up front that that service that you use to provide helping hands for the move is not very reliable and not a true picture of your business. None of the "help" that I tried to employ showed up and one did not even answer my phone calls. Despite this, I would use U-Haul again, but not the man power help service. I would give them a poor review.

Jerry T  |  Overall Experience 
Rating:
3.0

Had to wait to have snow removed from in front of the unit. The truck I was given needs to be sent to shop for repairs.

Robert P  |  First Impressions 
Rating:
5.0

Thank you!

Julia A  |  Overall Experience 
Rating:
5.0

The customer service was very helpful.

Linda C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany r  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

liz c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF B  |  Overall Experience 
Rating:
5.0

Nice people and convenient location

Matthew L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliff O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merrial N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
1.0

I rented a space for security because I felt my car was being tampered with and was told there were cameras on 24/7. The employees constantly leave the gate open at this facility. When I questioned a day where I felt my car had been tampered with they refused to review the footage. I was told that I had to file a police report and that only a police officer could view the footage. Why would I file a report without seeing if there was an issue? If I’m paying for security but not receiving security, isn’t that a breach of contract? If this facility is a reflection of your other facilities, I feel sorry for your customers that are being swindled.

Scean b  |  Overall Experience 
Rating:
2.0

Requiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.

Jeanell B  |  Overall Experience 
Rating: