Customer Reviews for U-Haul Moving & Storage of Pine Island

Dont charge someone for another day of rental because they are one hour late.

There was spit on the windshield. I didn't recognize it until it was dark out and other vehicles headlights made it visible. A cleaning charge was added to my fees. I contacted customer service and they corrected the matter. I appreciate the quick resolve. I have rented U-haul in the past and I am going to continue to do so. Thank you

I recently rented a U-Haul truck for an across the state move. I had a hard time understanding the contract and Joe Alberts, the manager, helped me understand and gave me accommodations. Joe Albert was nice, courtesy and kind and he made special efforts to make sure that I was a satisfied customer. The truck I rented was very clean and easy to access. The truck was run smoothly and the online process of obtaining and returning the truck was fast and simple. I would highly recommend U-Haul Moving and Storage of Pine Island.

When I returned the unit the person in Schererville insisted they were going to charge me a cleaning fee if I didn't clean the dust/dirt that was in the trailer when I picked it up in MI. He was kind enough to let me use their air hose, it took me about 1 Minute to blow out the dust/dirt (that I didn't put there) and I was on my way. Kinda left a bad taste in mouth!

Requiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.

Terrible experience. Worker called 4 times while I was at work saying the truck was not returned when it was. Also, had a terrible experience with the storage unit. Will not be using this location or service again.

I wouldn’t recommend any changes I receive quality service.

Workers where nice in and out easy

Everyone was great that I talked to for questions. This was my first time ever having to rent a storage unit and didn't know how it worked. Everything I asked was explained too me. A great place to rent a storage unit

Mileage is way off.....not cool....

the gas tank was listed as 15/16 full but was less than 3/4. the mileage was listed as one mile less than the odometer. I drove 20 miles yet had to put 3.5 gallons of gas to bring it up to 15/16. I know that truck gets better mileage than that. all minor issues but it is enough to keep me away from u-haul. I will be going back to Penske.

Train the person how to hook up the trailer.

Our truck was so low on gas, the warning light was on.

Price is over what i expected , misleading pricing, , 29.00 in window of truck i pay double that for a short trip.. not happy!

Didn’t tell me about delayed gas gage

Friendly, Quick and Affordable Service.

Nothing to add

Check in girl couldn’t lift trailer up. We had to do it for her. Upon return the office was locked. Evenly someone came into the lot and proceeded to help another customer who was also waiting. After about 20 minutes he finally came out and checked the trailer...took 2 minutes.

There was a windshield crack that goes across the line of sight of the driver. Seems dangerous, but all U-Haul cares about is whether or not I added another crack or not.

Excellent

KEEP UP THE GR8 WORK W/STAFF CUSTOMER SERVICE SKILLS & KNOWLEDGE OF THEIR PRODUCTS!!

The gentleman there was very busy prior to us arriving and the other customers told us he did a great job keeping up as best as he can and from what we saw and dealt with he did a great job and remained very friendly and professional the entire time. Great customer service.

I ended up being able to get a larger trailer than originally planned. I wished the other UHaul had initially given me the option of going to this location. Other than that I am quite pleased.

Hire more trained employees and trained employees thoroughly Thanks

Everything was great

VERY IMPORTANT, I AM A US ARMY COMBAT VETERAN. I WAS EXTREMELY DISAPPOINTED IN THE FALSE ADVERTISING OF $19.00 FOR A 10 FOOT TRUCK? I UTILIZED THE TRUCK FOR A FEW HOURS, I HAD TO PAY $118.00 FOR THE VEHICLE AND MILES, AND I PUT $20.00 IN THE GAS TANK MUCH MORE THAN WHEN I RECEIVED THE VEHICLE. THE TOTAL I PAID FOR A FEW HOURS, WITH NO VETERANS DISCOUNT, WAS $138.00.

We got the truck at a half a tank and we filled it up and it was just in the line and we got charged $16. That’s insane 1 more gallon or half a gallon would have put us at the half a tank but yet we got charged 3 times that. Insane. Won’t go back here again.

Love the mobile pick up/drop off !! Super convenient ! I did speak to 2 different employees here, both were very nice and helpful !

When I picked up the 17 foot truck it had about 5/16 of a tank of gas in it. I didn’t think anything of it because I knew the 26 footer has 5/16 when you pick it up. But later on I noticed on the receipt that the 17 footer is supposed to have 7/16 of a tank. Before I returned the truck I filled it to 7/16 any way ($25 for 10 gallons), but it was only 5/16 when I picked it up. Next time I rent I will double check that before I leave the lot. Any way, great service overall. I dealt with 3 different Uhaul employees at the Pine Island location over the course of my move and they were all very pleasant. It was a nice, smooth experience.

Unfortunately my wife trusted what was written down for how much gas was in the truck. The attendant wrote down 5/8 when there was only 1/4 of a tank. This resulted in us paying $60 more in fuel.

None

This was the worst pickup experience I have ever heard of or been apart of. I drove 3 hours to get to the location of my stuff and I reserved a truck way ahead of time for a 6PM standard central time and didn’t Get into a truck until 10PM. When picking up the truck the /enterS website was completely not working. I work for a mobile technology job so I know how to operate cellular devices. After being on hold for an hour and a half, I drove to one of the only locations open and wasn’t given an available truck because it way “one way.” Once again to a total of 4 hours until I got into a truck after customer service finally answered.

Pleasant experience..

Nothing.

Very friendly and professional.

Everyone I worked with at U-Haul was very polite, knowledgeable and professional, I highly recommend and will use them in the future

Great employee

The service was exceptional!! I rent trucks a lot but I must say the staff at this location outdid themselves. I WILL BE BACK!!!

Great experience. Everyone friendly and helpful. Will definitely rent from this location again. Much better managed store than the other Schererville location on US 41.

Streamline the phone check in app. I was in the parking lot next to a major highway at 12:30 a.m. and it took 20 minutes to complete the check in. I didn't feel particularly safe. But other than that, I had a great experience with the operation and they were humbly accommodating.

The manager Joe Alberts was extremely rude!! This location is often late opening due to the manager being late.

Nothing to improve. I had the reservation for 8:00 am and they were ready for me. The woman that waited on us, I forgot her name, was so kind, friendly and professional. I would recommend this facility.

App did not work while returning the Truck. It did not show the option of return on dashboard. I had to call customer service and it still did not work. Mathew at the store helped me. Nice people at the store. A+

The women who accepted my truck rental was very kind and helpful!

I traveled 700 miles to help my daughter move, and was praying that the truck would be available when I got there in the morning. The truck was sitting there ready to go at 8 am, and the woman who waited on me was friendly and helpful. She had me on my way quickly, and she was still there later in the afternoon when I returned the truck. The return went as smoothly as the pick-up. I realize that sometimes these rental companies can be hit or miss, depending upon people returning equipment in a timely manner, and in good working condition. But in this case, I couldn’t be happier with the service that I received, and I’m extremely thankful that I decided on Pine Island in Schererville Indiana, and would highly recommend them to everyone.

Employees were friendly but was overcharged and when I called to question about the charges I was told a manager would have to call me later, as he was out running errands, to perform a refund. The manager never called me and when I called back later I was told the manager was gone for the day.

From the moment that I walked into the office the representative greeted me, explained everything, communicated to me expectations and ensured all my questions were answered. I left confident and ready...

We have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands why

All staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!

As always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scott

Very Polite and friendly

NA

I was happy

look i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.

Phil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scott

Service was fast & friendly. Assistance was excellent.

Everything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.

Everyone was very helpful. The manager Phil was very professional

NONE

Very professional and helpful.

Great staff and was pleased with the service.

The U Haul team was professional and helpful.

The manager worked with us on getting a truck and storage unit right away. No hassles.

I only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG rating

I reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!

Very friendly employees!!

Wonderful experience.

The African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 stars

Unfortunately due to your employee Allison, i will not be using your company again.

Horrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer service

Our overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.

Josie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.

Great experience. Thank you

Did not like the way manager handled my reservation so i cancelled it.

Good experience

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Good

No