Customer Reviews for U-Haul Moving & Storage of Pine Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Pine Island

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Lamont D. on

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Allen M. on

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Thomas A. on

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Everyone I worked with at U-Haul was very polite, knowledgeable and professional, I highly recommend and will use them in the future

Lawrence S. on

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joanne p. on

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Great employee

Tayleigh R. on

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WAYNE F. on

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Lorraine O. on

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Frank B. on

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The service was exceptional!! I rent trucks a lot but I must say the staff at this location outdid themselves. I WILL BE BACK!!!

Keith A. on

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Great experience. Everyone friendly and helpful. Will definitely rent from this location again. Much better managed store than the other Schererville location on US 41.

Symone R. on

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Jeffrey W. on

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Linda S. on

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Streamline the phone check in app. I was in the parking lot next to a major highway at 12:30 a.m. and it took 20 minutes to complete the check in. I didn't feel particularly safe. But other than that, I had a great experience with the operation and they were humbly accommodating.

joanne p. on

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Scott A. on

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Keith B. on

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Jacqueline W. on

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The manager Joe Alberts was extremely rude!! This location is often late opening due to the manager being late.

Joanne P. on

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Nothing to improve. I had the reservation for 8:00 am and they were ready for me. The woman that waited on us, I forgot her name, was so kind, friendly and professional. I would recommend this facility.

Akash J. on

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App did not work while returning the Truck. It did not show the option of return on dashboard. I had to call customer service and it still did not work. Mathew at the store helped me. Nice people at the store. A+

Michael S. on

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Brian T. on

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Haresh P. on

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Ronald B. on

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Michael F. on

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Erik L. on

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The women who accepted my truck rental was very kind and helpful!

Darnell T. on

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Howard H. on

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I traveled 700 miles to help my daughter move, and was praying that the truck would be available when I got there in the morning. The truck was sitting there ready to go at 8 am, and the woman who waited on me was friendly and helpful. She had me on my way quickly, and she was still there later in the afternoon when I returned the truck. The return went as smoothly as the pick-up. I realize that sometimes these rental companies can be hit or miss, depending upon people returning equipment in a timely manner, and in good working condition. But in this case, I couldn’t be happier with the service that I received, and I’m extremely thankful that I decided on Pine Island in Schererville Indiana, and would highly recommend them to everyone.

Leslie E. on

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Employees were friendly but was overcharged and when I called to question about the charges I was told a manager would have to call me later, as he was out running errands, to perform a refund. The manager never called me and when I called back later I was told the manager was gone for the day.

Patrice J. on

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From the moment that I walked into the office the representative greeted me, explained everything, communicated to me expectations and ensured all my questions were answered. I left confident and ready...

Wanda B. on

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Ron J. on

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Great service for pickup and drop off. Gentlemen named Troy helped me both times, he made the process simple. Would definitely go here again.

ALICE K. on

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We have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands why

Darria N. on

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Leonardo T. on

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All staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!

scott l. on

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As always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scott

ALEXANDER R. on

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Very Polite and friendly

Leonardo T. on

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NA

murray m. on

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I was happy

Richard H. on

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look i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.

scott l. on

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Phil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scott

Ruben M. on

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Service was fast & friendly. Assistance was excellent.

lowry Lamar R. on

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Everything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.

nancy c. on

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Everyone was very helpful. The manager Phil was very professional

aretha e. on

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NONE

Ebony B. on

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Very professional and helpful.

jasmin r. on

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Great staff and was pleased with the service.

Rick C. on

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The U Haul team was professional and helpful.

nikoda i. on

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The manager worked with us on getting a truck and storage unit right away. No hassles.

Josh K. on

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I only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG rating

Carlos R. on

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I reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!

William T. on

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Very friendly employees!!

Donna S. on

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Wonderful experience.

Allen K. on

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The African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 stars

Bobbie K. on

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Unfortunately due to your employee Allison, i will not be using your company again.

ALANNA W. on

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Horrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer service

Thomas C. on

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Our overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.

MILKA C. on

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Josie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.

Carol J. on

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Great experience. Thank you

marva r. on

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Did not like the way manager handled my reservation so i cancelled it.

Paul O. on

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Good experience

KAREN T. on

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👍

Thomas K. on

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Good

Hunter H. on

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No