Customer Reviews for U-Haul Moving & Storage of Platteville

613 reviews

1425 E Hwy 151   Platteville, WI 53818

(608) 348-3434

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 348-3434

1425 E Hwy 151
Platteville, WI 53818

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ladene E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
3.0

Customer did not leave a comment.

Alexa B. 
Rating:
4.0

Give the lady some help!

Susan M. 
Rating:
5.0

I am very thankful to the staff of our local U-Haul, very helpful and honestly some of the best people I've met

Xavier I.  |  First Impressions 
Rating:
5.0

Awesome location

Stuart S. 
Rating:
5.0

Customer did not leave a comment.

Mario O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elena S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Clifford N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clifford N. 
Rating:
5.0

Equipment was ready when we arrived. Smooth pick-up & return. Excellent cargo van. Staff very friendly and helpful. Answered our questions. Made our very long day that much easier. We appreciate the great service. Thank you! I recommend to other vehicle renters to use the pre-check in on-line. Saves you time.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

I have used this location a few times recently and the employees have been great! They could not make it any easier!!!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Chuck K. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

I can't think of anything that you can improve and I'm picky and expect good customer service at all times! The representative I spoke to over the phone was extremely helpful and pleasant, she went above and beyond, she deserves kudos and a raise! The representative at the location was great, the location/ facility was great. The truck was amazing, we didn't want to return it. I initially made an online reservation which was easy but chose the wrong truck. It was a 40'or 50' and when my boyfriend saw that he had me call to get something different and ask for help. We ended up with a pickup truck and the smallest trailer they have. 😆 Hope you got a giggle on my flop. But the cancellation for the big truck was seamless and no issues either. Great experience 10 out of 5 stars!!

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

elena S. 
Rating:
5.0

Customer did not leave a comment.

donna p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Soren H. 
Rating:
5.0

Mary was so accommodating and friendly....

MARIE G. 
Rating:
5.0

The person helping me and who helped hooked up the trailer was awesome! She was thorough and very friendly. My only concern was that the trailer had rocks/debris and I had asked about it and if I needed to clean it out when I returned it. I was also concerned that debris could fly out while driving. Equipment should be thoroughly cleaned by either U-Haul or the previous customer.

ROY S. 
Rating:
1.0

I never requested to move out of my location but I still got moved out for some reason

Celica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
1.0

Given filthy vehicle that I had to clean the glass to see in the rain, with gas tank below 1/4 gas and told key difficult to start vehicle b/c you have to crank it back and forth but was not told key didn't unlock the doors and got stranded in the country with my diabetes medication locked in vehicle with purse only to find Emergency Road Service I paid extra for was on a 30-40 call back list but then when you tried to use the 2 ootion for a call back the system was down and hung up on you. Caught in pouring rain sitting on back of a uhaul I later see I was also up charged by the owner different than the online price. She told me the key ignition was bad, the truck was on E gas tank and that the Service center in Madison WI would fix the truck. I had to rescue myself and turn in the truck after 6 hours and cut my 24 rental short and cancel rest of trip all because I was completely taken advantage of by Uhaul Platteville Hwy 151 location. Also reported started mileage wrong and charged me more there too.

Su R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

elena S. 
Rating:
1.0

Pickup was scheduled for 8 AM was not able to pick up until 915. Then I was overcharged more than $20

Camilla C. 
Rating:
5.0

Awesome customer service

Patricia W.  |  First Impressions 
Rating:
5.0

Thanks so much. Pleased with experience!

Fred D. 
Rating:
5.0

Nothing your rep was excellent

Mark E. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Siri J. 
Rating:
5.0

Customer did not leave a comment.

trent k.  |  Overall Experience 
Rating:
5.0

Very nice simple drop off. The gentleman that helped us with the check in was very nice and made it simple and easy.

Dustin S. 
Rating:
1.0

I was charged the rate for a truck i.e. $ 39.99 when I rent a van for the $19.99 rate. Plus I was charged an additional rate and I returned the van the next day as expected. When I went in to request a refund and the staff said " I just started last week & I don't know why you were overcharged". I still have not recieved my refund for being overcharged and I not use this company ever.

Carla W. 
Rating:
4.0

Very visible location and easy drop off.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Cindy H. 
Rating:
3.0

Understaffed

Heidi G. 
Rating:
5.0

Amazing driver both times. She was great!!!!

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

jacob P. 
Rating:
5.0

Customer did not leave a comment.

Michaela H. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly and helpful staff.

David M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Mary was very helpful.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Lynn A. 
Rating:
4.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Why was I charged for May, as I returned box on April 29th?

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
4.0

Good customer service, the trailer was dirty however and the location was not the closest to where we needed it. However the building was nice.

Brady S. 
Rating:
5.0

N/A

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Love platteville uhaul

Chris A. 
Rating:
5.0

Absolutely nothing. This is fantastic and I wish I knew about this sooner.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Professional, courteous staff clean well maintained vehicles. Thank you

Jim J. 
Rating:
3.0

Customer did not leave a comment.

Kiera C. 
Rating:
3.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

Kent M. 
Rating:
5.0

Customer did not leave a comment.

judy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  First Impressions 
Rating:
3.0

Good

JUNELLA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

michael l.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gloria M. 
Rating:
1.0

This rating is for the Dubuque Uhaul - which neglected to call day prior or day of to inform us that there were no trucks our size (or bigger or smaller for that matter) available and that we had to go to another place - this is after waiting 20 minutes in an empty lobby for the worker (Clyde) to stop chatting with someone behind closed doors despite several rings of the doorbell.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Easy self sufficient

Blake B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS N. 
Rating:
4.0

Customer did not leave a comment.

Bernard B. 
Rating:
1.0

After a U-Haul owned moving company that I bought with the rental REFUSED to move me they wouldn't refund me for a barely used (like 2 miles and one hour out of the shop) truck. Unacceptable. Will be reporting them to corporate.

Elliot P. 
Rating:
5.0

Customer did not leave a comment.

VERNON C.  |  Overall Experience 
Rating:
5.0

Mary is excellent!!

sara C. 
Rating:
5.0

Customer did not leave a comment.

sara c.  |  First Impressions 
Rating:
5.0

Mary is great at her job and is an extremely hard worker!!

Sara C. 
Rating:
5.0

Coordinate better between corporate and the location. I asked for stuff on the phone and they weren't ready for me. They were super nice and made it work but I had to ask twice because notes weren't passed along.

Catherine H. 
Rating:
4.0

Customer did not leave a comment.

Kitten C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Mary was exceptional. She was friendly, helpful, and prompt. Excellent customer service

Brian M. 
Rating:
5.0

Staff and the facility were top notch. Staff were professional and friendly

John B.  |  Overall Experience 
Rating:
5.0

Nothing, they are so nice at helpful at this location. No changes needed!!

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Everything went very smoothly, I am so glad I listened to advice about renting a U-Haul to make my move easier!

Debra S. 
Rating:
2.0

Customer did not leave a comment.

CLEMENT J. 
Rating:
5.0

Customer did not leave a comment.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

As always,,,,I was well taken care of by your staff,,,,and will keep your agency in high regard,,,,thank you again,,,,,'ol Ed

Edward D. 
Rating:
5.0

Customer did not leave a comment.

wade M. 
Rating:
5.0

Customer did not leave a comment.

Clifford P. 
Rating:
5.0

Lower the price per mile & make return app easier - shouldn't have to have an account. Maybe set it up where you just need your order number.

Patty H. 
Rating:
5.0

I had a great experience! It was very easy to pick up the uhaul truck, they had it ready to go when I arrived and it was a quick and simple process. No improvements I could think of.

Adam I. 
Rating:
5.0

Customer service is professional and thorough. Facility is great.

David R.  |  Online Move In 
Rating:
5.0

Staff were there to readily assist on our first visit. Super friendly and helpful.

Brad L.  |  Online Move In 
Rating:
5.0

Keep up the outstanding work.

David R. 
Rating:
4.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angeleque J.  |  First Impressions 
Rating:
2.0

There was some dry blood on the passenger seat other wise excellent service!! 👌

Alfred J. 
Rating:
4.0

Customer did not leave a comment.

LUKE S.  |  First Impressions 
Rating:
1.0

I had a reservation to pick up my trailer in Galena Illinois. I received a phone call less than 20 hours from pick up time telling me that he was not available. That I have to drive an additional 80 miles each way to go get it

Srbo R. 
Rating:
5.0

Customer did not leave a comment.

Tammy D.  |  Overall Experience 
Rating:
5.0

No problems at all. The staff when picking up and returning were outstanding in their helpfulness.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaimie F. 
Rating:
5.0

Customer did not leave a comment.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

Spoke to and employee the night before to get my car dolley attached to truck. U-Haul was supposed to be open at 7am I got there at 730am no one there...came back at 9am no one there...came back 10am still no one there I even stayed for an hour still no one...another customer was waiting since 7am...he had to call the cops to file a missing persons report...I called corporate, the lady was nice but she didn't know what to do...long story short around 1230 pm they finally decided to come to work...which cost me to have to wait another day to get my key to new home which was 3 hours away...luckily my landlord to previous hone said I can stay another day...this was anxiety driving moment but overall everything worked out...

Jawuan S. 
Rating:
5.0

Nothing your attendant so very very helpful. He went to above and beyond to help us.

Marion L. 
Rating:
3.0

Customer did not leave a comment.

Samantha B.  |  Online Move In 
Rating:
5.0

The hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.

LYNDAKAY F.  |  First Impressions 
Rating:
5.0

Still don’t understand the swiping card in and out as it didn’t work for me

LESLIE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
5.0

I love this storage!

natallia b.  |  Overall Experience 
Rating:
5.0

Very easy and convenient. Made my move so much less stressful. Thank you

dawn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merri Jo B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Unusually helpful and pleasent staff. Thank you

Ann R.  |  Overall Experience 
Rating:
2.0

The only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don’t find that fair.

BILLY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DELON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina K.  |  Overall Experience 
Rating:
5.0

Will never use an outside storage facility again.

Ricky J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake F.  |  Overall Experience 
Rating:
5.0

The gm was very friendly and professional.

Michael H.  |  First Impressions 
Rating:
3.0

Unfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.

Julie H.  |  Online Move In 
Rating:
5.0

Mary the general manager was very informative and nice. Will definitely be recommending

JAIMEE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert A.  |  Online Move In 
Rating:
5.0

What great people, and Mary was great with me.

Michel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina K.  |  First Impressions 
Rating:
3.0

I'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.

Tracy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheyenne K.  |  Overall Experience 
Rating:
3.0

Had no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.

Tracy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reginald B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George S.  |  First Impressions 
Rating:
5.0

Staff was excellent- prompt and professional. Facility is clean and organized well!

Jon U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul w.  |  Online Move In 
Rating:
5.0

Great facility! Clean storage space with friendly associates.

Cheyenne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alcheringa R.  |  First Impressions 
Rating:
5.0

EASY, ACCOMMODATING, CLEAN.

Haja A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caitlin G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Scott C.  |  Online Move In 
Rating:
5.0

very helpful, understanding staff- definitely would recommend!

Diane H.  |  Overall Experience 
Rating:
5.0

I felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!

Julie W.  |  Overall Experience 
Rating:
5.0

Everyone was courteous and helpful. Would highly recommend this facility.

Barbara W.  |  First Impressions 
Rating:
5.0

Great staff and facility. A little expensive.

Joshua K.  |  Overall Experience 
Rating:
4.0

Everything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harvey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla T.  |  First Impressions 
Rating:
5.0

The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Steven H.  |  First Impressions 
Rating:
5.0

The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Beverly Kay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mianna B.  |  Overall Experience 
Rating:
5.0

Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Connie C.  |  Overall Experience 
Rating:
5.0

Staff solved my storage problem very quickly. Great job.

ERIC Z.  |  Overall Experience 
Rating:
5.0

Very excellent service. Very considerate with everything. A++++

Justin S.  |  Overall Experience 
Rating:
1.0

This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Lianna P.  |  Overall Experience 
Rating:
5.0

Very kind and courteous service. Everything was excellent.

Justin S.  |  First Impressions 
Rating:
5.0

Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Ernest S.  |  Overall Experience 
Rating:
3.0

When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Ken E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Travis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grant Z.  |  First Impressions 
Rating:
5.0

We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Ken E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kent m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob H.  |  First Impressions 
Rating:
5.0

The lady in Platteville was super friendly and helpful. She had a very nice attitude

Carlos R.  |  Overall Experience 
Rating:
5.0

The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

Julie W.  |  First Impressions 
Rating:
5.0

Great and helpful staff

steve o.  |  First Impressions