Customer Reviews for U-Haul Moving & Storage of Platteville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Platteville

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VALERIE H.
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Customer did not leave a comment.

Matthew C.
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I had to keep calling to verify we had a truck... was assured we would have a 15ft truck AT the Platteville location.... we get there too pick up and were told the 15ft truck was in Galena... we didn't have time to piss around driving all that way and back so took a 10ft truck with not an I'm sorry or maybe even a discount apology... nothing.

JUSTIN V.
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Customer did not leave a comment.

Lavon W.
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Keep the current staff. They were very helpful and knowledgeable.

Ethan M.
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Customer did not leave a comment.

ERIC Z. | Overall Experience |
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Staff solved my storage problem very quickly. Great job.

Darrell C.
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Customer did not leave a comment.

Justin S.
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Everything was great.

Amy D.
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Nothing n Becky is a great person n have a great customer service

Justin S. | Overall Experience |
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Very excellent service. Very considerate with everything. A++++

KENNEDY B.
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Customer did not leave a comment.

SEAN O.
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Lynelle M.
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This is a local, very convenient and well-operated location. We've used it 3 times in the past year. So thankful to have it available so close by!

Daniel P.
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Customer did not leave a comment.

Lianna P. | Overall Experience |
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This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Paul M.
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Customer did not leave a comment.

Emily B.
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As a first time customer, this is exactly what we needed to move my sister across town. Reasonably priced, easy process, and courteous staff. Thank you!

Justin S. | First Impressions |
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Very kind and courteous service. Everything was excellent.

Coady M.
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We had the worst customer service I have ever experienced, never again will we use this location!

Fredrick L.
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Keep vehicles maintained better. The staff, however, was polite, helpful, and cheerful :-)

STEPHEN P.
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Customer did not leave a comment.

Kylie O.
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Excellent experience! The staff was so helpful!

Melissa A.
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Ernest S. | Overall Experience |
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Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Rachel R.
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Colleen C.
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Joe D.
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Very disappointed that we needed to drive the u haul all the way back to Platteville. If that is an expectation this needs to be in large print and clearly communicated. When moving to a different city almost 2 hours away and then to be expected to return it back to the original pick up site was ridiculous. We definitely wouldn't have booked u haul if we would have known. We were also charged mileage to drive it all the way back. There was a u haul Site 10 minutes from our destination. They gave us a discounted price for mileage but it was more about the time and gas

Philip L.
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Our experience was very good. Demitrius and Marshall are the best! They were very organized and careful, and fun to work with. If we move again in your area, we will definitely use U-haul and BDK.

Robert N.
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More instructions for where to drop off a trailer after hours. It was confusing and I didn't know if I put it in correct place.

Julianna M.
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Accidentally locked myself out of vehicle and staff at this location were very helpful.

Martin M.
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Customer did not leave a comment.

emily L.
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Donald S.
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Jeffrey E.
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Ace M.
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I was charged an extra day to my bank account for returning the item 1hr and 30 min late. I was not told of this charge at the time of drop off so I did not have the opportunity to dispute the charge. Very disappointing!!!

David B.
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Our customer service rep (Martha or Marsha) was great and helped us change the equipment when we saw what we ordered wouldn't work - thanks

Ken E. | Overall Experience |
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When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Kathleen J.
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Customer did not leave a comment.

Amy P.
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Julianna M.
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Ricky H.
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very professional.

roxanne P.
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They acted like they didn't want to wait on you or talk to you. The lady that worked on Saturday August 8th was very helpful, pleasant, kind. She knew her job!! Did not get a confirmation call on friday, the 7th, I had to call and confirm

Eden B.
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Not a good experience. Very unprofessional. I booked the van with utility dolly couple of weeks in advance before my pick up date. I called 2 days before the pick up date to confirm the utility dolly would be there inside the van at the time of pick up. But there was no dolly. Since this was an off-hour pick pick up, I could not wait for the store to open up. I had to move my stuff without the dolly, very inconvenient. And to make matter worse, despite calling in so many times and explaining, they are still charging me for the dolly service, which I never used. Absolutely ridiculous and unprofessional.

Deborah T.
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Customer did not leave a comment.

Sarah T. | Online Move In |
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STEVEN S.
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Erik R.
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Was a good experience

Travis K. | First Impressions |
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Customer did not leave a comment.

Theresa H.
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Horrible customer service. I had a confirmation of 9:00 am pick up. The man showed up at 10:00 with NO apology. He was an ass! No masks on any employee I encountered. Very rudely treated. If anyone out there is reading this DO NOT do business with the cottage grove rd. Madison WI Ihaul! Never ever will I go back!!

Travis K.
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Larry F.
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Dave C.
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James R.
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Excellent customer service from Demonte(sp?)!! Thank you!!

Christopher C.
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This location had was top of the line! The had a large inventory of options, a super friendly and helpful staff that was very responsive. The process was quick and convenient. I would definitely recommend this location and would use them again.

Peter C.
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Nothing. It is very well maintained as well. Very orderly.

Mike B.
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I rented a 6x12 trailer to haul a lawn mower with 61" deck. I was told it would fit in a 6x 12 trailer. when I tried to load the mower, I discovered the trailer railing extended to the tail gate area, leaving an opening of aprox. 54". Had to dis assemble mower (remove deck) to load mower. how can you rate this as 6' wide if you cant load an object even 5' wide. Caused allot of delay and extra work. Had I known this, I would have made other arrangements.

Kathleen P.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Cheryl B.
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Nothing! The person who helped me with the trailer was professional, helpful, and knowledgeable. She explained everything and even hooked up the trailer. Wow...she also has some strength! When I unhooked it and left it back in it's spot, it took everything I had to lift it....and I consider myself strong. Will do business here again. Thanks

grant Z. | First Impressions |
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Customer did not leave a comment.

michael G.
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John K.
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Ann A.
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Jerome S.
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Stanley C.
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Ken E. | First Impressions |
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We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Jacob H. | Overall Experience |
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Customer did not leave a comment.

PHILIP R.
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The staff that received my returned truck were very helpful. I left some important stuff in the truck cab. The worker found the keys, contacted me, and waited for me to come get it. He was extremely helpful. And I am very thankful that he did a great job.

ROB H.
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Customer did not leave a comment.

DEBORAH B.
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Barbara W.
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Kyle H.
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William F. | Overall Experience |
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Kurt L.
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Customer did not leave a comment.

Kennaniah R.
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The inline process for checking out is kida confusing there was no conformation of check-out

Brad L.
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Fastest rental drop off I ever done.

Alcheringa R.
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Customer did not leave a comment.

Brian V.
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Douglas N.
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They were professional, courteous, and fast.

Robert J.
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Excellent service to the customer. Thank you Bob Johnson

Keith L.
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Customer did not leave a comment.

Paul H.
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Staff was outstanding. Friendly and answered all my questions.

Merri Jo B.
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Rachel W.
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Jeff K.
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Thank you to the Platteville,WI U-Haul facility. Clean and well stocked with all of our moving needs. Nichalos Schaal was the person on duty when we loaded and unloaded. Very pleasant and knowledgeable in what trailer would be the best for our move to Madison. Returning trailer was very easy. Thanks again the Nichalos S. We appreciate your help!

Caitlin S.
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Customer did not leave a comment.

Mark K.
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Michelle F.
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Melanie B.
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Marty C.
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Scott F.
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The only way I can see you improving Service would be if you delivered and picked up truck.

Michael G.
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Customer did not leave a comment.

Stephen D.
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Great people make all the difference, and you have them at this location. The vehicle was the cleanest moving truck I've ever rented. The entire facility was spotless.

Priscilla G.
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Customer did not leave a comment.

Shawn G.
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I was told 12 mpg. I averaged 6.4 mpg..... Our move was over 400 miles.

Todd W.
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Richard B.
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Carl T.
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Tony C.
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kent m. | First Impressions |
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Customer did not leave a comment.

Mark K.
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Nicholas W.
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Mary was very polite, helpful and very efficient. Thank you for your help!

Ann A.
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Customer did not leave a comment.

Jessica M.
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Stephen D.
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Brian R.
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You guys were very thorough. Thank you!

Jennifer S.
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Mary does an excellent job running the store!

Jacob H. | First Impressions |
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Customer did not leave a comment.

Steven S.
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Return of equipment was as easy as it could be!! Hassle-free!! Excellent experience!! Will definitely use u-haul again!!!

Dennis S.
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Customer did not leave a comment.

Dennis S.
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Dennis D.
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Kent P.
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Excellent service!

Timothy D.
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Customer did not leave a comment.

Carlos R. | Overall Experience |
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The lady in Platteville was super friendly and helpful. She had a very nice attitude

Julie W. | First Impressions |
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The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

steve o. | First Impressions |
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Great and helpful staff

No reviews have been submitted for this location.

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