Customer Reviews for U-Haul Moving & Storage of Platteville

469 reviews

1425 E Hwy 151   Platteville, WI 53818

(608) 348-3434

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 348-3434

1425 E Hwy 151
Platteville, WI 53818

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Great customer service at Platteville, WI. Thank You!

Joseph B. 
Rating:
5.0

The hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.

LYNDAKAY F.  |  First Impressions 
Rating:
5.0

Still don’t understand the swiping card in and out as it didn’t work for me

LESLIE J.  |  First Impressions 
Rating:
3.0

Once we got on the road, we realized the radio didn't work. Then, on day #3, we discovered that the windshield wipers also didn't work. Based on this experience, I will likely use Penske next time.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

I love this storage!

natallia b.  |  Overall Experience 
Rating:
5.0

The best thing about this location is the staff. They were friendly and knowledgeable. They took there time and answered all my questions.

Tammy D. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Helpful, friendly and great to work with. Fair prices and options to cover all my moving needs. Made a stressful job easier to do. Thank you.

Edward H. 
Rating:
5.0

Very easy and convenient. Made my move so much less stressful. Thank you

dawn s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Tammy D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

M G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jen D. 
Rating:
4.0

I am NOT happy with my rental experience. It has nothing to do with the location though.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

They were amazing fast an super friendly

Jacob S. 
Rating:
5.0

Excellent location. However, my reservation was for the Madison location and we only found out about the change one day before pick up. There is some serious organizational issue going on at your Madison location so I would not recommend that one!

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Merri Jo B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

I would love to see a uhaul agent in Dodgeville. It would be central location between platteville and Madison.

Bridget H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Platteville service was very friendly, helpful, and professional. The best!

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Wonderful service atvthis location!

Tom G. 
Rating:
4.0

Online customer interface was disgraceful. Much of the information about pending charges, order status, etc., was erroneous or misleading. I spent a few hours total during the course of the UBox move either talking to customer service (or spending long periods of time on hold for customer service) trying to make clarify the confusion/misinformation on the website order status pages or related automated emails. Also, my boxes were two days late in arriving and I'm still uncertain how to get the promised $50 per late day rebate. None of the customer service personnel I talked to seemed to have a grasp of how that process worked.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Quick easy check in.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

Mary was so helpful and understanding when my plans changed. She worked hard to make sure everything worked out for me.

Laurie J. 
Rating:
5.0

I always deal with these people ..great service and truckas and trailers always in working order and clean

Marie W. 
Rating:
5.0

Unusually helpful and pleasent staff. Thank you

Ann R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

I had requested an 8 a.m. pick-up time and was bumped to 10:00 a.m. Not a problem at the time but when I was late with return in La Crosse . (10 a.m. return and got it back at 12 noon).I was charged for an extra day. And I did not get to keep the truck for the extra day. Platteville was great..La Crosse manager was not reasonable whatsoever.

Ross M. 
Rating:
5.0

Well the staff is very nice but the truck was not. The door on the back would not open had to pound on it finally got it open enough to crawl through put a big dent in my brand new dryer because had to get on it to be able to reach the to of the door and fix it it was off it's track spent a lot of time messing with it was not happy should get some kind of refund for the damage to my dryer and all the headaches it caused. The mgr at the pkattville location understood and gave me corporates phone number to call hope this gets to the right person and I don't need to call.

Billy H. 
Rating:
2.0

The only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don’t find that fair.

BILLY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayne M. 
Rating:
1.0

Customer did not leave a comment.

Tristin K. 
Rating:
5.0

Customer did not leave a comment.

Molly F. 
Rating:
4.0

Customer did not leave a comment.

DELON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Gina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Will never use an outside storage facility again.

Ricky J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

The gm was very friendly and professional.

Michael H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

Unfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.

Julie H.  |  Online Move In 
Rating:
5.0

Mary the general manager was very informative and nice. Will definitely be recommending

JAIMEE H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

What great people, and Mary was great with me.

Michel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Marilyn H. 
Rating:
5.0

the location on chestnut street in platteville Was my original pick up location and because of how uncomfortable we dealt at that location we drove to a new one in platteville to drop off the hall

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
1.0

This was not the location I reserved a month ago. I should have received the $50 your website promises if the truck I reserve is not at the location requested. I had to drive an extra 45 minutes to return this truck. They had plenty of notification to deliver that truck to the location 5 minutes from our home.

Keith H. 
Rating:
3.0

I'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.

Tracy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
3.0

Had no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.

Tracy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke B. 
Rating:
5.0

Fast drop off

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Nothing. This was a seamless move! Thank you so much!

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
5.0

The location in Rockford gave us the wrong dolly I had to call another location and get one. Was very annoying that I reserved the truck at our closest uhaul location over a month ahead of time and then still have to drive over an hour to a different location to get it. Then they screwed up my order that I made online with the return date and mileage. Luckily the staff at the return location was amazing and fixed it all.

KATIE B. 
Rating:
5.0

Mary was very friendly and helpful. Got us exactly what we needed with efficiency and great customer service!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reginald B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George S.  |  First Impressions 
Rating:
5.0

Staff was excellent- prompt and professional. Facility is clean and organized well!

Jon U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Paul w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Great facility! Clean storage space with friendly associates.

Cheyenne K.  |  First Impressions 
Rating:
3.0

Lights on dolly didn't work. No other dolly to replace available.

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Alcheringa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Great customer service! Mary was efficient, friendly, and helpful. Van is easy to drive. Good work, U-Haul!

Carole S. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

EASY, ACCOMMODATING, CLEAN.

Haja A.  |  First Impressions 
Rating:
4.0

Very helpful staff. Goes the extra mile....pun intended.

William M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

The lady who checked us in and hooked up our rental was awesome. She knew what she was doing and was helpful and nice. She double checked everything and we were in and out with hookups in 15 mins

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Caitlin G.  |  Online Move In 
Rating:
5.0

The best ever

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Scott C.  |  Online Move In 
Rating:
5.0

very helpful, understanding staff- definitely would recommend!

Diane H.  |  Overall Experience 
Rating:
5.0

I felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!

Julie W.  |  Overall Experience 
Rating:
5.0

Store was busy but got the truck and on my way within 15 minutes . Truck was clean and my move went as planned. No complaints !

joan H. 
Rating:
5.0

More help is needed at times at this location.

Cate S. 
Rating:
5.0

Everyone was courteous and helpful. Would highly recommend this facility.

Barbara W.  |  First Impressions 
Rating:
5.0

We reserved a one way 15 foot Uhaul a week in advance. On the day we were driving to our destination to meet our movers at 12pm, we got a notice that the truck would be in a different city and not available until 4:15. We were then given a truck at this location but had to return it and not given the option for one way unless we paid an extra fee of 500.00.

Ricky W. 
Rating:
5.0

I was originally booked to pick up my trailer in Mineral Point. 30 minutes before my pick up time I got a text that I am to pick it up now in Platteville. This is unacceptable customer service. The mineral point location is a joke and should not be in business. The Platteville location was great but I had to drive another 20 miles to pick up and because I was notified 30 minutes before pick up I had no other choice.

Shaun S. 
Rating:
5.0

Great staff and facility. A little expensive.

Joshua K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Everything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcia O. 
Rating:
5.0

Open at 7 a.m. on Sunday. My experience at this location was the best of any of my previous rentals from U-Haul. One detractors was the open trailer had a rusty bed and tailgate chains.

Jack O. 
Rating:
4.0

The pricing structure should be adjusted for people renting for less the 24 hrs, less than 12 hrs, less than 8 hrs and less than 4 hours. My rental for less than 3 hrs and drove for just 67 miles. The cost was over $100. Customers would appreciate more options with the pricing plan.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Cathryn J. 
Rating:
5.0

It was a little pricey but it is nice tobe able to rent a vehicle for hauling needs.. muchappreciated guys.. thank u

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  Overall Experience 
Rating:
5.0

Service was great!!!!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Hilda R. 
Rating:
5.0

Very helpful customer service!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

1. This is the nicest U-Haul location I've ever been in. Well lit and well organized with plenty of supplies on-hand and in-stock. 2. Staff was incredibly helpful and reimbursed me (including tax) for the hand truck dolly rental that shyster in Louisville charged me for.

Derek H. 
Rating:
5.0

Nice people.

Thinh N. 
Rating:
4.0

I got a quote online and the milage was cheaper then in store. It was a seriously disappointing and inappropriated. But other then that the service and vehicle was very clean and good.

Shelia T. 
Rating:
5.0

Excellent customer service, Lady was very helpful and pleasant both pickup and drop-off Thank You

Gerald H. 
Rating:
4.0

Customer did not leave a comment.

Harvey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik O. 
Rating:
5.0

Customer did not leave a comment.

Kayla T.  |  First Impressions 
Rating:
5.0

Very nice place and great service.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Theodore B. 
Rating:
5.0

Extremely helpful in getting the hitch engaged. They went above and beyond to help.

Lisa S. 
Rating:
5.0

I had reserved a 26' truck when I did the reservation earlier in the month, but I was going to have to drive to another city to pick it up. They had a 20' truck there so I took that one instead. Everything went great when I went to pick it up. Mary was very friendly and helpful with the transaction.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Conner P. 
Rating:
1.0

Give people equipment that is current and maintains tire pressure.

jay S. 
Rating:
5.0

The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Steven H.  |  First Impressions 
Rating:
5.0

The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Beverly Kay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mianna B.  |  Overall Experience 
Rating:
5.0

Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Connie C.  |  Overall Experience 
Rating:
5.0

Staff solved my storage problem very quickly. Great job.

ERIC Z.  |  Overall Experience 
Rating:
5.0

Very excellent service. Very considerate with everything. A++++

Justin S.  |  Overall Experience 
Rating:
1.0

This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Lianna P.  |  Overall Experience 
Rating:
5.0

Very kind and courteous service. Everything was excellent.

Justin S.  |  First Impressions 
Rating:
5.0

Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Ernest S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Travis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

grant Z.  |  First Impressions 
Rating:
5.0

The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

Julie W.  |  First Impressions 
Rating:
5.0

Great and helpful staff

steve o.  |  First Impressions 
No reviews have been submitted for this location.

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