Customer Reviews for U-Haul Moving & Storage of Port Townsend

2605 reviews

14082 Airport Cutoff Rd   Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

(360) 385-3813

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 385-3813

14082 Airport Cutoff Rd
Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Not much else. U-Haul Port Townsend from the phone call at the beginning and throughout the whole process were terrific. Very nice equipment also.

Mark J. 
Rating:
5.0

Very positive experience!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Amelia T. 
Rating:
5.0

Employee Ted was super helpful, friendly and efficient. He made pick up a breeze

Abby H. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Have used the Port Townsend U-haul Rental several times sense they opened and have always had excellent service and the equipment has always been better than expected Thanks Port Townsend U-haul

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Fast turn-in and excellent experience!

Kris A. 
Rating:
5.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Not very helpful fixing our reservation that was messed up by the checkout guy. Didnt offer a refund eventhough they admitted we were over charged.

JACOBUS FREDERIK M. 
Rating:
5.0

Customer did not leave a comment.

Dominique C. 
Rating:
5.0

Give Ted and Logan a raise they are both great!

HEATHER ANNE G. 
Rating:
5.0

Checkout was quick and easy

NICHOLAS B. 
Rating:
5.0

The individual that took care of checking me in and dealing with the trailer did a great job.

David S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Keep up the good work!

Jared C. 
Rating:
4.0

The windshield was quite dirty and needed cleaning. There was a glove under the seat that someone had left . I did and online check in and did not receive the promised email receipt. Overall I think the rental was appropriate cost to value. I wouldn't hesitate to rent again.

James M. 
Rating:
5.0

Your on line reservations is worse than horrible I can not express to you about a 3 HR on phone horrible set up and horrible menus and horrible people on phone You screwed up the dates the no of u boxes the delivery everything The local people that are distributors are the ones that keep u haul from going under Jim Compton in Asheville NC his brother Scott was fabulous And Jennifer and Desiree in port Townsend were fabulous U haul on line almost lost me as a customer forever It's horrible And It was horrible for these people who helped me They too were frustrated but always good to me

Jodi M. 
Rating:
3.0

The truck I reserved online and checked in online was not available when I went to pick it up. I was given a smaller truck which meant more trips and more money spend in men working with me on the move. The girl checking us in was rude and not very helpful. Suggested that she could call to see if another location had the larger truck but that we would need to pick it up from there. That meant again, more time and more money!!!! She said it is always best to speak to a person when reserving a truck! If that is the case, then why do you have a website to reserve a truck. Believe me if you weren't the only choice in town I would go elsewhere! I have rented from this facility 4 other times in the past year and have had the same problem with the truck size before!

Beryl S. 
Rating:
5.0

Customer did not leave a comment.

jackie C. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

I have used both U-box and moving companies, for any future moves I will continued to use the U-box. It is safe, reliable and will arrive when and where U-haul has written on the agreement. No scam, no up sale, no rubbish. The consumer gets what is listed on the contract and won't get the sales person calling back later for more money. Most moving companies are horrible. Use U-Haul.

Sandra M. 
Rating:
2.0

have different size trucks available to delivery . i was forced to haul my self and back up trailer (first time ever) very disappoint with lack of customer care.

joyce S. 
Rating:
3.0

Customer did not leave a comment.

JUDITH B. 
Rating:
5.0

Super friendly GREAT services. Thank You.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence J. 
Rating:
5.0

Very pleased with the whole U-Box experience. All deliveries were on time, contents were safe, all the people we dealt with in both Tempe, AZ and Port Townsend were great. Would definitely recommend to friends & family.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Was smooth.

Mark L. 
Rating:
5.0

A SUPER fast interaction. The gentleman was polite, personable and fast. Thank yoU!

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

Cornelis V. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Staff was so helpful and friendly. Best experience I have had with Uhaul!

Meghan M. 
Rating:
4.0

Glad I was able to rent a truck. Thanks

sherri S. 
Rating:
5.0

The drop off location in PortTownsend was excellent. They listen to my concerns and took care of everything. I would definitely recommend this location to my friends. Couldn't say enough about the staff in Port Townsend excellent!!

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Again, a large location where people do U-Haul and not 10 other things. U-Haul people know U-Haul. They have my full confidence.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Appreciative for the reliable truck, it performed safely and well, thanks again

Halstead H. 
Rating:
5.0

Customer did not leave a comment.

Spencer A. 
Rating:
5.0

Customer did not leave a comment.

Laska H. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Fix the damn gas sensor!!!!

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
2.0

“$19.95” actually means “$85” after being nickeled and dimed for everything. Stop advertising as such- every truck on the lot is labeled “-lowest price” for whatever reason. Allotted me 30 miles for use when the drop location was 32 miles away, so they tagged on charges for “over-milage”- not pleased considering the employee at the office was dismissive and obviously didn't listen to me regarding my needed usage. Drop off location was not properly disclosed. Contract said one location while text to return location was different.

Emily M. 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS S. 
Rating:
4.0

Overall decent service and pricing. Need to improve wait times on phone calls…

Felix V. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Lower the cost, $1,200 is a ridiculous amnt of money to rent a trailer! Couple of years ago it only cost me $2,600 to rent a truck and trailer!

George P. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Randal R. 
Rating:
5.0

Thanks for helping me with my project

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
1.0

Forced me to make a round trip and bring the van back to port Townsend when I live half a mile from a uhaul said they werent taking any uhauls in port angeles so I had to pay mileage and fuel to bring it back over 50 miles thats dumb

Travis P. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

As U-Haul was my only contact for rental I find that there is a total lack of concern for my privacy as I have been inundated with constant requests from movers. Get control of your data and don't ever pass client info to unsolicited parties or I will stop using U-Haul for any reason as well as referring others elsewhere.

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Sheri B. 
Rating:
5.0

Was fast and very convenient. Staff was all very nice and helpful.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Not require rental truck to be returned in a different city. Make it easier to do a one way rental

Paul T. 
Rating:
4.0

The paperwork claimed that the gasoline tank was half full on pickup where in reality it was a bit above a quarter.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
1.0

Stop advertising your shit as "$19.95" for a truck. It cost 5x that just to do a 35 mile roundtrip for 3 hours. I hate uhaul.

Dane S. 
Rating:
1.0

I am very disappointed with this group at your Port Townsand location. I rented for units for I personally went to the location on February 10th , told them we were finished with the rental. Again in March we asked them to pick the units. They not only ignored me , but charged me for March, April and May , I called the manager 3 times this week ,no response. I am asking for a reimbursement for the past 3 months. please consider the fact that I rented 4 units for over 8 months from this location. If you choose to ignore this request, I will take the matter to my bank . Rick Pineiro 954 646 2797 rick@aresmarine.com

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Nothing, the staff was extremely helpful, courteous, and knowledgeable.

Dmitriy L. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

I would say that the equipment was mostly clean. Some grass clumps from a precious renter were in the trailer. They did not cause any problems, but sweeping out trailers after use would be nice.

Michael A. 
Rating:
5.0

The Port Townsend location excels in every aspect of customer service. I see no room for improvement there. The online reservation process is still pretty cumbersome, constantly selling customers so many features that it gets annoying. Three is enough. After I have hit "no thanks" five or six times it gets tedious.

Richard H. 
Rating:
5.0

Great service, quick, friendly and courteous.

Christopher Y. 
Rating:
3.0

Customer did not leave a comment.

Kenneth U. 
Rating:
4.0

Good service people but corporate should encourage a bit more leniency with return times.

Arnold B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Safety chains were a bit long on the trailer. Otherwise, no problems and service was great. Thanks!

Joshua B. 
Rating:
3.0

Customer did not leave a comment.

Shelley C. 
Rating:
4.0

Customer did not leave a comment.

Estene L. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Your only problem is PHONE service, its impossible to get connected in a timely manner...wait times for more than 1/2 hour or sometime I just gave up...Im sure you lose a ton of business, due to your poor phone connections

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Traffic department was horrible. They gave us drop off location that was an hour away, reason was couldn't find a spot for a ten foot truck. We called a local uhaul nearby and they said they had a spot and we called traffic department back they couldn't clear it. In digital day of age could not clear up a spot or call them directly, that's bogus. Need to do something to this department.

Teuku-Isa L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Customer did not leave a comment.

Stephan L. 
Rating:
5.0

Have always had excellent service at this location!

James K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Moving team highly recommended

Justin D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top