Customer Reviews for U-Haul Moving & Storage of Port Townsend

2,858 reviews

14082 Airport Cutoff Rd   Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

(360) 385-3813

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 385-3813

14082 Airport Cutoff Rd
Port Townsend, WA 98368
(At the Junction of Hwy 19 and 20 by the Wheel In Motor Theater)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very fast convenient service

roger H. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Drop off was a breeze.

Darren R. 
Rating:
5.0

Excellent!!!! Thanks!!!!!!

michelle C. 
Rating:
5.0

Logan is an excellent employee! Personable, professional, efficient, and dependable. Uhaul makes renting easy, and Logan made the entire rental effort positive. Thank you!

John T. 
Rating:
5.0

Customer did not leave a comment.

Jubilee S. 
Rating:
5.0

the staff and service were both A-one

PRICE M. 
Rating:
5.0

I have done business with the folks in Port Townsend U-Haul many times, and have always had excellent, friendly, and professional service. I couldn't be more satisfied. Lance Kirkegaard, Tacoma

Lance K. 
Rating:
5.0

The on line process is misleading as it sets an appointment and gives a time estimate--both which are wrong. Please let consumers know the appointment is not set until UHaul calls them and the time limit is only for part of the work ordered.

Lily T. 
Rating:
5.0

Very pleasant nice guy who checked out the trailer

Tim L. 
Rating:
4.0

Service call center made my reservation change to another city. Almost did not get the truck. Lucky the local center had a truck.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Not a complaint about this particular site, but both Uhaul locations we have used for hits recent move we have had difficulty getting through by phone to the person in the store. I am sure it is due to being so busy, but getting through was important to us, due to our Covid needs. That said, our needs were met and everyone we have spoken to has been so polite and accommodating. We ESPECIALLY appreciate the after hours pick up ability. Thank you.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ann C. 
Rating:
2.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Courteous, helpful and informed

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Jubilee S. 
Rating:
5.0

Logan is very helpful & customer service focused

Amy H. 
Rating:
5.0

Customer did not leave a comment.

DWANE SAMUEL W. 
Rating:
5.0

This location is so very consistent with very helpful friendly staff. They'll gladly explain any question you have no matter how odd the inquiry may be. Interesting to have such a professional staff that's also so very… human for lack of better terms. It's like hanging out with good friend that are there to help you and make your life go smoothly. Good friends with moving equipment!!! I would tell you to keep it up, but it seems like this is just what they do all the time.

Steven D. 
Rating:
5.0

We had the best service by Desiree and the young man who checked the Van on return where he found my phone and Desiree used her abilities to make contact for us to come and retrieve it! Very impressive and I'd say she is an excellent representative of your company!

pamela M. 
Rating:
5.0

Customer did not leave a comment.

marti H. 
Rating:
5.0

Pickup and drop-off as well as customer service was excellence Thanks Steve Port Townsend Wa.

Stephen E G. 
Rating:
4.0

Customer did not leave a comment.

Andy O. 
Rating:
5.0

Customer did not leave a comment.

K Fiona S. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Best customer experience I've ever had at a Uhaul. Very nice, very clean shop, and the guy I worked with was very happy, helpful and courteous.

Curt H. 
Rating:
5.0

Logan and Desire rock!

Brent B. 
Rating:
5.0

Great experience. Definitely recommend your service to others.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Ted W. 
Rating:
5.0

With the price of gas and UHaul's milage charges, a customer who returns a vehicle with 1/4 of a tank of gas "OVER" what was there when they picked up the vehicle should get a refund. My truck has 1/4 of a tank of gas upon pickup, and the UHaul rep told me to 'fill the gas tank and be sure to bring it back with 1/4 of a tank'. I filled the truck and when I was ready to bring it back, there was 1/2 a tank of gas left... I gave uHaul $30 worth of gas... but no refund on that? Grrrrr.....

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Cody T. 
Rating:
5.0

Good experience. There was no problems. The representatives were very helpful.

wayne L. 
Rating:
5.0

The pick up and drop off area for UBoxes is pretty small. It's a little difficult to get turned around with a long truck in the area provided. Other than that, the employees are excellent!!

Christi V. 
Rating:
5.0

Customer did not leave a comment.

Raven R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

These people are always nice. A very great part of our community!

Kristina H. 
Rating:
5.0

Bryan was very helpful and easy to work with.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

The staff was very helpful. Manager Desiree was very helpful and personable.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

The only issue with the equipment was that the wiper blades were bad and should have been replaced before the trip.

neal A. 
Rating:
5.0

Awesome service in and out.

Karl H. 
Rating:
4.0

I had to switch days and pickup location because of truck shortages. I was charged for extra day but was able to resolve through another branch of Uhaul. Little inconvenient that it was not "noted" on our account at the time of drop off.

CORRIE M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

It was the newest pickup I ever drove .wow it got whit the program

Tim H. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN-Melanie V. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Desiree and Ryan were extremely helpful, friendly, eager to help. Desiree deserves a raise! She's AWESOME! Friendly greeting, extremely helpful and kind. A fabulous ambassador for U-Haul

tom C. 
Rating:
5.0

Really appreciated the emails, texts and phone calls to confirm and clarify the moving process. In both locations the staff was efficient and attentive. Also was impressed that all the staff that drove the rigs and forklifts were competent young women. Bravo to Uhaul for seeking the talents of the majority the other half of our population. One of our locks was damaged in transit and they took care of it immediately. Great service from first to last.

kathleen K. 
Rating:
5.0

Customer did not leave a comment.

Dru F. 
Rating:
2.0

They forgot to load the dolly which required an additional trip to pick up. I've had issues with their customer service person on three separate rentals. Once a customer cut in line and he took care of them while I had been in line patiently. Another time

Larry J. 
Rating:
5.0

Repeat same courteous, friendly service.

PETER W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Mandi J. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

If there is a way to remove the cigarette smell from the inside of the truck's interior, that would be a nice improvement. Otherwise, I have only good things to say about Port Townsend UHaul and the good people working there. Thanks!

Meso T. 
Rating:
5.0

Pick up was clean, simple, organized. The outside of the truck was mud splattered. Not a problem. Gas tank was only 5/8 full. A bit trickier to fill to the same amount, or course.

Laurie L. 
Rating:
4.0

Customer did not leave a comment.

robert K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
5.0

Honestly in ten years I haven't had one negative experience using UHaul . Friendly, efficient and fair. The Port Townsend office gets really hot in the summer months, the employees would probably appreciate an Air Conditioner.

Nora B. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Everything was smooth no changes great staff

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Very friendly.

Lisa Y. 
Rating:
5.0

Staff was friendly and helpful.

David C. 
Rating:
5.0

Customer did not leave a comment.

Micheal M. 
Rating:
5.0

Customer did not leave a comment.

dale M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Nothing! Wonderful staff that was friendly and quickly got me on my way. I will use their cargo vans in the future!

DIANE K. 
Rating:
5.0

Customer did not leave a comment.

Jamon B. 
Rating:
5.0

Customer did not leave a comment.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

DARLENE S. 
Rating:
5.0

slow software on check in... better wifi at this store needed...

Ron L. 
Rating:
5.0

Customer service needs to be improved. I had an issue with a customer interrupting constantly and the customer service person was distracted and wouldn't address the issue.

Larry J. 
Rating:
5.0

Your check in person could not be more helpful and professional!!!!!!

RICHARD E. 
Rating:
5.0

Product and service top shelf all around.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Logan is an awesome employee..He should be recognized. Excellent customer service, very helpful...very friendly and personable. This day and age it's hard to find such good, let alone excellent customer service. True story. I had a lot going on at time of rental, needed it one more day, it would have been worth double my bill to release a bunch of stress off me having that truck for three days. Thank you and kudos to Logan!! At the Port Townsend U-Haul.

CARRIE D. 
Rating:
5.0

Be more up front about all the little fees. It's a good deal to rent a truck for $19.99 but a bit of a shocker to have the final bill be $40 over that for four hours. I know I expected it to be higher and I guess that's what it costs. But the important thing is I got the job done and I probably would have had to pay a person twice that. If there even was a person which there wasn't. Thus…U-haul.

Carol J. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Very smooth operation.

Wade M. 
Rating:
5.0

Nothing. Loved the whole shop and manager

Saul G. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Nothing to add...I was completely satisfied with my use of UHaul.

David E. 
Rating:
5.0

Logan was super helpful!

Annalee M. 
Rating:
5.0

The only improvement I can think of is the prices - 1.89 a mile is expensive.

Amy H. 
Rating:
5.0

Best location ever. I was waiting for one of the employees to finish an a second employee came out. Listened to my concerns and helped alleviate my concerns. He single handedly restored my faith in UHaul. I give this location 11/10 stars because of him

HOWARD TELFORD I B. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

Professional, helpful but not pushy, friendly and efficient -- what's not to like?

William H. 
Rating:
5.0

Very helpful & friendly as usual

Belinda S.  |  Overall Experience 
Rating:
5.0

Their helpfulness was phenomenal. The problem was the subcontractors from Moving Help.Com—two did not show up. PT UHaul recommended a local mover. I suggest avoid Moving Help.Com!!!!!!!!!!!!

Ann L.  |  Overall Experience 
Rating:
5.0

Ted was very accommodating with all my changes. It was much appreciated!

Steve K.  |  Overall Experience 
Rating:
5.0

I know this is a corporate location, but what a good example for the rest of your company.

Michael F.  |  Overall Experience 
Rating:
5.0

I arrived and everything was ready to go. This is the best U-Haul experience I have had.

Charles B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly.

RONALD C.  |  Overall Experience 
Rating:
5.0

Friendly and helpful. Facility is large and convenient to park in.

KIM W.  |  Overall Experience 
Rating:
5.0

Staff were great to work with and the Moving Help Mike Rossier was a life saver and went out of his way to accommodate us!

Curtis H.  |  Overall Experience 
Rating:
5.0

Staff were accommodating and professional.

Jason K.  |  Overall Experience 
Rating:
5.0

Friendly professional service. Would highly recommend them to anyone looking for a convenient and economical way to move/store things.

Mary D.  |  Overall Experience 
Rating:
4.0

Miscommunication with a continual rental for a larger truck was bad. We ended renting from Budget. So sorry.

lucille w.  |  Overall Experience 
Rating:
5.0

The facility is great, and the people are fabulous! Everyone is so helpful and pleasant.

Terri A.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Amy K.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful, friendly and proficient. I would highly recommend this facility to anyone for their moving or storage needs.

Karen B.  |  Overall Experience 
No reviews have been submitted for this location.

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