Customer Reviews for U-Haul Moving & Storage of Portage Park

5471 reviews

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641
(Montrose and Cicero)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

On both pick up and drop off and on previous occasions, the individuals who installed and removed the trailer acted as if they were doing me a favor and the process was an inconvenience.

Thomas C. 
Rating:
5.0

Very good place👍

KAROL T. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Really nothing service was great and fast

GUILLERMO L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
4.0

After returning truck and tow dolly 2 days early received several calls from regional office questioning whether I had returned truck telling me truck showed unavailable for rent and I needed to contact location and find out why. Not my problem, yours

JAMES K. 
Rating:
3.0

Customer did not leave a comment.

SILVIA S.  |  Overall Experience 
Rating:
5.0

Everything was great.

TIMOTHY M. 
Rating:
5.0

This my Go TO U-Haul . I appreciae the accurate and friendly service every time.

YVETTE S. 
Rating:
1.0

We hired movers through YOUR website to help us unload. I talked to these movers 4 times to confirm they would be there at 2:00 p.m. And they did NOT show up! Called your toll free number 4 times for help. And every time it took me 30-40 minutes to reach customer service! And I did NOT get any help! Your customer service is HORRIBLE! I called the manager of where I rented the truck and when I returned it after hours, I was still charged an additional $20 for an after hours drop off. Which I had to call AGAIN to get it removed. I will NEVER use U Haul again.

KENNETH B. 
Rating:
1.0

The customer service representative was extremely unpleasant and did not do a good job explaining things. Your company should do much better by training employees and teach them about customer service.

VINCENTE C. 
Rating:
5.0

always like the c customer service at this location

AUGUSTINA A. 
Rating:
2.0

I waited longer to get my van than it took to move. The first location failed miserably and when sent to second it still took a long time. I purchased a wardrobe box and the clerk gave me the wrong size bar so that was a waste. The good part was the return check in; swift and painless.

CHRISSA J. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

A free dolly

JOSUE R. 
Rating:
1.0

Efficiency and communication need to be improved. I can believe that I made a reservation at 5pm saying pick up time is 6pm then at the end of the day I ended up having a van a 8pm. Worst still, I ended up not picking up the stuff I intended to cos the client sold it to someone else and left cos I fail the appointment time which was 7pm and I ended up getting there at 9pm all cos by U-Haul and U-Haul took my money for something I never got. You guys made profit out of my money and I still fuel the van top tank they way I took it despite of all what happened and you guys came back to my account and collect the balance $14. Very poor.

JULIUS F. 
Rating:
5.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

kristofferson D. 
Rating:
5.0

I loved the entire experience with your weekend team in Portage Park. This was my very first experience with U-Haul and I would definitely use again, as I have a little more moving to do. Your staff was knowledgeable and helpful and displayed great customer service. I interacted with 2 different front desk people and the gentleman to whom I returned the truck for inspection. Pleasant. All of them! I had one scare when returning the vehicle, the gentleman stated a price that was much higher than I anticipated. It was no trouble, I just went back up front and settled my extra mileage fees. I realized he was not aware of the bundle I purchased. It was no trouble at all. Great team. They really should be commended. Capable and quality customer service, in general these days, is truly hard to come across. Thanks, U-Haul!

MORAYO O. 
Rating:
2.0

We walked in to make a reservation. An employee told us there were no trucks available today. None. So, we left. Made a reservation online for a 10 foot truck in two hours. Come back. Told there are no 10 foot trucks, only cargo Vans and 17 footers. What's the point of a reservation? Employee tells us no information about how to return the truck. The u-haul app is a nightmare, so is your website. Never again.

Michael P. 
Rating:
4.0

Drive through check in was great. Personnel was not at the check in area when I, and several others, arrived. Check in took a little longer than it needed to, but the staff was friendly and helpful.

David L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

TAMIEKA M. 
Rating:
4.0

Vacuuming better next time.

MAICA R. 
Rating:
1.0

Customer service in store was amazing but I got charged two times my price and on a whole different date I need answers

CARMENHELENA G. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Nothing to improve. Fast polite service. Clean, well-functioning, low-mileage van. Perfect.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

100% satisfaction

HECTOR T. 
Rating:
5.0

good people working there

ALFRED G. 
Rating:
5.0

U-Haul was a very good experience.

danny L. 
Rating:
5.0

Lue was excellent..

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Very friendly staff and professional

FELIX L. 
Rating:
3.0

We can actually start by letting the employees know that for them to demand a customer to have a mask on, they must wear their mask the proper way.... tall guy with the beard lack customer service skills too.montrose and cicero.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON K. 
Rating:
5.0

Customer did not leave a comment.

josue r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz K. 
Rating:
5.0

Customer did not leave a comment.

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
5.0

Both gentlemen who assisted me were very helpful and courteous

STEFANY J. 
Rating:
5.0

Customer did not leave a comment.

TOMASZ P. 
Rating:
3.0

Customer did not leave a comment.

ALEXIS O. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Inspection of Vehicle Light(s), turn signal left side rear was malfunctioning. Hazards rear left did not operate. This was safety hazard as well as violation of State Of Illinois Vehicle Code. Otherwise Vehicle Operation was Good.

MICHAEL C. 
Rating:
1.0

The customer service by Rick, the manager below him and a customer service manager was absolutely disgraceful.

EMMA O. 
Rating:
5.0

Thank you for all what you do, especially having the vehicle ready to roll. Everyone was extremely professional and hardworking!!! God bless all of you.

Georgine B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
2.0

The contact free pickup and drop off did not work. Even though I used your WiFi the system could not verify my location and would not allow me to proceed with either the contact free pickup or after hours drop off. This was a waste of time and unsafe.

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

JIMMY T. 
Rating:
5.0

Excellent Service

ANTHONY G. 
Rating:
1.0

We waited 2 hours after our reservation. Nobody apologized for the wait and was rude

AUSTIN R. 
Rating:
5.0

01/31 Was Major Snow Storm in Chicago Our Vehicle (Reserved) Was Staged on Street Ready To Go. U-Haul Employee (Brian Witlow) was Courteous and Quick, We Were On The Road To Our Move Location in about 15 minutes after check-in paperwork. Thank You.

MICHAEL C. 
Rating:
1.0

When I downloaded the app to register or order the truck of my choice at this location, have it ready for me . There was a snowstorm prior to ordering but I ordered on app a day before. I had to go with something I was not happy with. Tall older white guy with glasses hesitated to digging out truck. Instead offered the small truck instead of cargo van. I will not go there AGAIN! Not happy!

MONICA O. 
Rating:
5.0

Customer did not leave a comment.

Yovar P. 
Rating:
5.0

Very professional and curtious. Have used this location on several occasions. I'll be back when I move in the future.

DONALD K. 
Rating:
3.0

Uhaul should consider making the vans all wheel drive. With the snowstorm I spent countless hours digging myself out of being stuck in the snow instead of moving. I easily spent 4 hours altogether digging myself out.

ANDREA S. 
Rating:
5.0

Good, fast service. My second time using this particular location.

Audrey W. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Exceptional service from Robert Thomas!

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM P. 
Rating:
5.0

Everything was great! The guys there were great and made the whole experience as easy as it could be. Thanks!!

Greg B. 
Rating:
4.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

You guys are awesome

David B. 
Rating:
5.0

Customer did not leave a comment.

DENIS O. 
Rating:
2.0

If you request people complete paperwork online before you pick up your truck, make sure that information is accessible to the employees.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIET A. 
Rating:
4.0

Be more clear about return time upon entering rental agreement.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
1.0

I picked up my truck yesterday that was used Not clean at all but I was doing an emergency move due to this pandemic and hardship time. So I was in a hurry to even complain. I get to unit load the truck get ready to leave and truck would not start I called store where I was told I couldn't get any help from I was told I needed to call roadside assistance and if the truck don't start I would have to get another one. This was very stressful I was literally stranded in this truck looking online to contact roadside assistance The thought of even having to sit there or re load another truck was horrible. I have never experienced this service with u haul. I had to think fast because it was getting late and if I didn't make it before 7 pm I would have a $20 late charge that of course I can't afford right now So I called someone to give me a jump and that's how I was able to complete my move by 4 and dropped off by 5 . The truck needs a new battery I believe those trucks should be checked before handing them over to anyone. That was not safe at all.

Vivian F. 
Rating:
5.0

Good Team and nice clean location.

Othman S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANNA G. 
Rating:
5.0

smooth and professional

RANDALL R. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
5.0

The Sales Associate Veronica was a breath of fresh air. I'm so used to walking into a Uhaul location & having some male employee treat me like I'm an idiot because I'm a gay male. Not today, Veronica had a smile on her face (yes it was so welcoming I could tell from under her mask) from the moment I walked in & accommodated me perfectly. Her customer service was A+ & I hope whoever reads this makes sure to give her the recognition she deserves!! Thank you for making her a part of your team.- John Brandonisio

John B. 
Rating:
5.0

They where awesome

Annabel A. 
Rating:
5.0

Customer did not leave a comment.

JESUS U. 
Rating:
5.0

Customer service was great and efficient!

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Every person I dealt with was great & patient w/the 100 questions I had.

Katherine B. 
Rating:
4.0

Customer did not leave a comment.

SANDRA L. 
Rating:
3.0

Customer service at pick up not as expected,it seems like not caring about customers a lot , drop off was perfect.

Youcef A. 
Rating:
5.0

Pick up and drop age ts were helpful and extremely friendly!

David C. 
Rating:
5.0

Nothing, everything ran smooth. Thank you.

Othman S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Employee's, outstanding than with 10 mins ...

JOSEDECH C. 
Rating:
5.0

Customer did not leave a comment.

EUGENIUSZ W. 
Rating:
5.0

original paperwork was correct with 13/16 gas but return pointed to 7/8 .... also i saw ding and wasn't told adequate explanation KEPT SAYING the X .says it's OK but my paperwork didn't have an X in anything saying "received with ding" would be best for actual picture showing ding AS WELL AS YOUR EXPENSIVE STICKERS ON THE VEHICLE

BEN C. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE G. 
Rating:
3.0

Customer did not leave a comment.

XIOMARA O. 
Rating:
4.0

I had a difficult time at pick up trying to use the app/online check in. It wouldn't accept my alternate phone number and I didn't have the other info with me (passport, etc). I was able to go inside and check in and Lou Gonzalez and Hector, who helped me and prepped the truck, were awesome. They were friendly, professional, and made sure I felt set with everything before leaving.

Todd T. 
Rating:
3.0

The contactless pickup did not go well. GPS location didn't work, finding the barcode was difficult. The instructions for picking up the key were vague, I went inside to talk with the staff anyway. Then I found another truck parked so I couldn't get mine out, and had to go back in again. Then I found the dolly I rented wasn't in the truck, so i had to go back in a 3rd time. Instructions on re-fueling the vehicle were not clear. The gas gage was at F when I took the truck, I only went a few miles, but I refueled anyway because the gage moved down a bit. I put in 6 gallons, but only drove 4 miles. The staff said I shouldn't have filled it.

James A. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO M. 
Rating:
5.0

Customer did not leave a comment.

McKenna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josefina N.  |  Overall Experience 
Rating:
1.0

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you’re forced to buy are terrible.

Leticia H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nora V.  |  Online Move In 
Rating:
1.0

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brigette H.  |  Overall Experience 
Rating:
5.0

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Overall Experience 
Rating:
2.0

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  First Impressions 
Rating:
1.0

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon T.  |  Overall Experience 
Rating:
5.0

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  First Impressions 
Rating:
3.0

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn’t take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana T.  |  Overall Experience 
Rating:
1.0

Poor experience never renting there again

luis g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marco c.  |  Overall Experience 
Rating:
5.0

Great staff

Catherine M.  |  Overall Experience 
Rating:
5.0

Truck and storage was helpful and easy going!

Jessica V.  |  First Impressions 
Rating:
1.0

Worst experience I've ever had with a business in my life.

Maria S.  |  First Impressions 
Rating:
5.0

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  First Impressions 
Rating:
1.0

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Overall Experience 
Rating:
5.0

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  First Impressions 
Rating:
5.0

Wish this center could be open till 9pm

darcy w.  |  Overall Experience 
Rating:
1.0

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  First Impressions 
Rating:
5.0

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  First Impressions 
Rating:
5.0

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don’t mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  First Impressions 
Rating:
5.0

Bryan was good help

jonnathon g.  |  First Impressions 
Rating:
4.0

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Overall Experience 
Rating:
5.0

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

LINDA S.  |  Overall Experience 
Rating:
5.0

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

yve m.  |  Overall Experience 
Rating:
2.0

Very nice employees, but is too slow.

cesar g.  |  Overall Experience 
Rating:
1.0

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

Kevin F.  |  Reservation 
Rating:
3.0

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

MIRIAM H.  |  Overall Experience 
No reviews have been submitted for this location.

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