Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would absolutely recommend this U-Haul storage facility the staff is awesome and so helpful and knowledgeable. All around great experience.
Josh and Eric were very friendly and hospitable. Thank you very much.
Great service and the equipment was great.
Easy Peasy. Friendly and helpful staff. 100% professional and excellent customer service.
The price was outrageous. Why do you force people to rent for 4 days minimum? I couldve returned the equiptment in 2 days.
Josh was amazing always available to help when needed.
Very complete and timely service with great rate!
Nice
computer system was not friendly to associate and the contract was confused and unclear to her. I had told her that the earliest I could return the trailer was November 3rd and the documents initially seemed to indicate that it was due on November 2nd.
Only 1 thing to comment on. I was like 7 days late on rent and when i paid my bill the day of moving out there was a lock on my unit and an alarm set . Should have been removed that same day . Other than that great experience
Very very nice people there . And very reasonable rates. It made my move so easy . Thank you
Facility is so nice, clean, well laid out. I am very impressed. Super modern and secure. Great addition to our town, made an eyesore of a building look clean and organized, well done
It was way to expensive then they are trying to charge me 90.00 extra even though it was returned early clean and barely any gas used
Fast check in, great people.
So quick and easy! I appreciate how this entire thing was handled. Would highly recommend Josh to anyone needing this service. I really appreciate no hidden charges as well!
Wonderful customer service!
First time use, was treated very well, all personnel very helpful and polite.
Josh Peterson, the GM for the Price location was phenomenal!!! Our truck broke down as we were able to coast into Wellington, Utah at 11:30 on a Sunday night; Labor Day weekend. Nothing was open that night nor did we have any means of transportation to even stay at a hotel. We spent the night in our truck and tried finding a rental car company Monday morning. Too small of a town but the Uhaul place was open. Talked to Josh about our dilemma. He offered to have his wife come pick us up in Wellington and drive us to his location in Price so we could rent a Uhaul 15 ft truck. Josh went above and beyond by providing us with excellent customer service in what could have been a really bad experience. Thanks again Josh!!
Very help and easy to follow each step.
Friendly and helpful staff
They went above and beyond
We only wish we could get into the units later than 7pm but we really appreciated everything! Josh is awesome!
Had a great experience. Very happy with it.
The owner was very friendly and quick to help me with pick up and drop off.
Friendly and experienced staff A pleasure to talk to Thanks
Other than pricing . Very satisfied
Friendly helpful informative stuff Rate a 10 Good job
Very easy too rent an auto trailer. Staff was very exceptional. I would rent again
I pointed out to the U-Haul representative that one tire had a slice in the sidewall and the other had something stuck in the tire. He told me he would send me a text with a link that I could dispute any conditions of the trailer. I never received the text and I ended up with a flat tire halfway through the trip. The light connection was also left loose and it frayed from dragging on the ground and I lost the lights. I waited almost 5 hours for u-Haul to get somebody to replace the flat tire.
Josh and his staff are first rate; very knowledgeable, patient as saints with all they have going on with all the construction and new business coming in. It's a great team in Price Utah!
When I got a call about the truck being late for drop off, I explained that I had reserved it for two days. He said that since it was a Uhaul mistake, he would not charge for the second day. I had already been charged. I now have a SECOND CHARGE!!!
Josh was very courteous and helpful.
Friendly helpful
I would like not to hunt down carts and other moving equipment when needing to take things in and out of my storage unit.
I was one min late due to traveling 2 hours to location there was unforeseen weather I called to let them know I am very upset and would like the 50$ guarantee towards my next rental
Truck had less than no gas didn't think I was going to get to gas station!!!
Josh was awesome and very helpful. The car trailer agent was just ok. Not exactly service when using a transport prior
Friendly staff. Got exactly what I wanted and needed.
The process of renting the U-Haul was enjoyable. Good customer service, employees were prompt and efficient as well as very helpful.
The only problem I have with this location is sometimes when you go in there's nobody at the front desk they are out doing work in other locations and you have to wait sometimes quite a while to get help. Other then that it is good.
We can not move in our access code will not work
Clean the cab interior. Smelled like smoke really bad.
The sales associate was having a seizure when we arrived. 911 was called. I found a card on the table to the manager Josh. I called his cell phone and informed him of what was taking place. He immediately came to the facility to take over for the ill employee.
Everyone is awesome here!!
Josh and his associates were incredible!
Outstanding service
excellent customer service
Josh was awesome! Very nice and professional!
The manager at the price Utah location. Josh I believe is his name. He's been amazing and so helpful in my time of need. Grand junction co location. Very rude, disrespectful, older man. Bad bussiness
I saw no improvement needed. Staff was excellent and promptly took care of what I needed.
Your Service was Top Notch! Manager & Receptionist at the Front Desk were so Awesome & Helpful!
Went to rent a dolly general manager wasn't therei was told he left to run home was gone at least the 45 minutes I waited no one else could help me
The manager Josh was very rude and disrespectful
