Customer Reviews for U-Haul Moving & Storage of Pueblo West

Rating:

1.0

This is why I am not providing a positive review. This is what I wrote to REPWEST this morning @ 4:34 AM in response to their requests about my damage Claim 04217811-2025. "Hello Kylee Damon. I received your correspondence; however, I have been very busy with unloading and unpacking my belongings since they were delivered to me via U-Box at UHAUL on 01/10/2026. Even though I have suffered much damage of my items that were at the storage facility of Pueblo West; I have been thoroughly going through things and trying to savage and clean what I could. Please remember that this is not an easy task as I had a 4+ bedroom - 3 bath 2-car garage home [i.e. 997 E. Linda Ave. Pueblo West, CO 81007] inside of the (10) U-Box containers that came from the (2) storage units. What I can't comprehend is the lack of empathy and understanding from your company. Meaning, you have a person (me) who had (2) storage units with each unit having the added insurance on them of $10,000 each on them. It appears to me that I am being given the "run-around" in trying to receive compensation for my damaged household items that I trusted to UHAUL to store for me; the run-around from the Pueblo West Storage Facility and from you. This is extremely upsetting, and I have experienced much mental and emotional distress since this incident has occurred. For you to ask me to provide receipts for all of these things is totally ridiculous and ludicrous. Who keeps receipts from 5+ plus years ago? Do you? I wonder how many people on social media actually have "receipts" for items 5+ years ago? It appears to me that you are insinuating that I am lying about WHAT possessions that I have. Obviously, I must have had these items for me to purchase (10) U-Boxes; including the professional movers who packed and moved them; AND they were all full. As I stated in previous conversations; that even the movers witnessed the damage that the mice had done to my personal times. Both sets of movers - E&E Movers and Tennessee Valley Movers. But that's okay. I was trying to work this out so that what I thought would be fair for EVERYONE; but it appears that this is not what you want. Originally, I had asked for $2,500 for the damage; only to be met with delayed responses, the run-around, and unreasonable demands. So in essence, it did me no good for me to purchase the insurance when in fact, it appears that you do not really want to reimburse me. Previously, I sent photos showing proof of some of the damage; and I was able to take more photos once the movers unloaded my items in Tennessee. Please note that as I unpack and continue going through things; as stated, I have been trying to salvage some things that have sentimental value; i.e. such as my deceased mother's items that she left me in her will. The things so far that are ruined beyond repair are the mattresses, box springs, and one floor tum of the blue drums. I have (3) FULL drum sets in totality; one blue set; one brown set, and a maroon set. I have these things because I am a musician. As far as my dining room table set of (8) chairs - I tried to wipe down the set to remove the urine smell; but I was not able to do anything so far with the "bite marks" on my dining room table, so I placed a table cloth over the top of it. I can never show it bare again. My (2) living room couches totally wreak of mice urine and feces. Because of these items being ruined, I cannot sit on my living room furniture and I can't place the beds into my bedrooms. Therefore I have been sitting on a bean bag for furniture and an air mattress to sleep on. But again, that's okay. Because of the extreme difficulty that you have made this whole process, and your reluctance to make me "whole or partly whole"; I am withdrawing my claim and will try to "rebuild" my life again some way some how. AND I will also be providing a review & official complaint of my experience with this whole process, and I would not wish this on anyone. Cordially, Sañdra Wise" My MOVE OUT date is totally wrong, as I obviously moved out on 12/27/2025 the day the movers came to move my items into the U-BOX containers. I continue to dispute this with management, and they continue to tell me to disregard this as the computer shows this due to a claim being open on storage units #31 and #46. I do not OWE any money to UHAUL.

Rating:

5.0

This was the best pick up location. The owner thoroughly explained everything.

Rating:

5.0

I have been very please with them. At least these guys will reach out to me and let me know when there is a question or an issue.

Rating:

5.0

Jessica was so helpful and made my experience wonderful.

Rating:

5.0

Great service at this location!

Rating:

1.0

I had wanted to drop off the truck at a different location. Late in the afternoon on the 27th I was sent a text and an email to drop off at this location. So I did. There was no one around. It is a storage unit site. Office not open when I dropped off at 4:15pm on the 27th! NOT ON THE 28th!! I called U-Haul to let them know I dropped off the truck. On the 27th at 4:15pm.

Rating:

5.0

I want to shout out a BIG thank you to Jessica. She went above and beyond to help me. She was so patient, kind and helpful!!! I must have called her like 20 times for information and she was so nice and helpful every time we spoke. Please be sure to recognize Jessica at the Pueblo West Storage Facility, because of her I will remain loyal to U-Haul 😊

Rating:

5.0

Shout out to the facility manager. She was thoughtful and very helpful, I will definitely use this facility again!!!

Rating:

5.0

Excellent customer service. That is so important these days.

Rating:

2.0

This was a great facility when it was independently owned - once it became U-Haul it went downhill. Never can call a local number , weeds all over, ruts which makes it tricky pulling a camper trailer out…. Overall bad experience. And then the prices increase for crap! Moved less than 1/2 mile away and it’s a 1/3 of the price

Rating:

5.0

I used Uhaul website to book truck, arrange for help and destination storage. Everything went pretty great, except trying to contact different parts of the deal. The only phone number given was for corporate and no one option would answer questions.

Rating:

5.0

The unit was easy to access, clean, and the staff was friendly.

Rating:

5.0

Miss Jessica was very helpful in obtaining a unit for me and also very professional when I returned the U-Haul truck to the facility. I would also like to thank her for taking care of my keys that I had left at the facility when I return to get them. She kept them safe for me and I’m very grateful to her.😊

Rating:

5.0

Super friendly and helpful to my needs!

Rating:

1.0

The storage unit was fine. The problem is with the manager, Jessica. She is rude, aggressive and downright mean. She starts ranting and yelling before she even knows what is going on. She is incapable of handling her job. We were out of our unit before our months end. I called the main office and they left an internal message. She confirmed the message. Additionally,we spoke to her in person that we were out of the unit and yet she still charged my card for payment. She may not be bright but at least she's obnoxious. payment.

Rating:

5.0

She was incredibly professional and polite. I will most definitely be recommending. I really appreciated her positive attitude and hard work.

Rating:

5.0

Excellent! I walked in and had a unit rented and had the key in less than 15 minutes. Got a convenient location. The price is competitive. Couldnt be happier.

Rating:

5.0

I got stuck on ice within an hour of picking up truck and then stuck in mud trying to return it in the parking lot of u haul. Not happy

Rating:

5.0

Jessica was helpful and efficient, and the entire process went smoothly. Thank you!

Rating:

4.0

Jessica was very helpful.

Rating:

1.0

Want to have you recognize Jessica at the storage unit in Pueblo West Colorado office Spalding Ave.Avenue was very helpful very polite and went out of her way to assist me.

Rating:

5.0

Friendly and very accommodating person!

Rating:

5.0

I appreciate the convenience offered with the 24/7 hour access to the storage location. And the online move-in option to complete the storage process was also pleasant

Rating:

5.0

Jessica was helpful, friendly, and courteous. She explained everything very well. She recommended a larger unit so I wouldn't have to rent a 2nd unit. Property was relatively easy to move a 26' truck around in.

Rating:

5.0

Jessica was absolutely wonderful to deal with and was so helpful when I couldn't continue on my U-Haul app.

Rating:

2.0

attendants both ends were rude

Rating:

5.0

My experience was great. I will definitely use Uhaul and recommend Uhaul to my family and friends.

Rating:

5.0

Fast efficient…very nice

Rating:

5.0

Awesome property manager, polite and professional !!! She needs a raise!!!

Rating:

3.0

The storage facility was just fine. Uhaul over does it with emails and text messages. Way too many emails and text messages. Uhaul sends way too many emails and text messages when renting equipment. Listen up Uhaul, you send way too many emails and text messages.

Rating:

5.0

Thanks

Rating:

4.0

The woman who did my contract once she came to the gate was helpful

Rating:

5.0

The manager here was awesome however the whole process of reserving a vehicle and then calling me the day before and telling me the only available one is 2.5 hours away from where I live in the mountains is awful. In addition when u picked up the truck it had a little over half a tank and when I return it had the same amount however was charge for 6 gallons. At this point I didn’t even call the Albuquerque locations because I was so exhausted over the rest of the process.

Rating:

5.0

The reason these scores are high from is is because of Jessica working at the facility. She was awesome.

Rating:

5.0

Seems like a good company to work for

Rating:

1.0

Unit was not ready for move-in; a lock was on the door; there was no one to speak with. I will never use UHaul again. Never. Never. The entire experience sucked.

Rating:

5.0

New owner of the property U-haul. The manager is very polite. You're standing so far so good.

Rating:

3.0

No one was at the location and there were no signs for where to leave the truck or the keys