Customer Reviews for U-Haul Moving & Storage of Quail Springs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Quail Springs

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Darrell T. on

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Glen R. on

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Breaking system for the trailer was not working properly, but was repairing and allowed me to continue on my move.

Janine L. on

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Vivek S. on

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Timothy D. on

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Duane T. on

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The Customer Service from The Young Lady who assisted with both the rental and return was exceptional. She is truly an asset. Had it not been for her my rating would perhaps be different.

Michael A. on

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I did not receive the truck I reserved. I was given a smaller truck which forced me to make two trips resulting in my projected mileage doubling. I will not be returning to uhaul for ANYTHING in the future, especially after speaking with the staff at this location.

Brian B. on

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Again, outstanding customer service on both my visits there this past week. I would definitely recommend U-Haul to anyone looking to rent a truck, trailer, or storage unit.

Velvie H. on

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patrick P. on

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Seem to be a little understaffed. Only person we saw there upon rental and return was Margo

Jim M. on

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Cassie R. on

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john C. on

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All was good !

George L. on

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No comment at this time.

Robert M. on

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Nothing.

Jason S. on

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The online rental process was awful. We had to go inside the location ultimately and wasted time trying to figure out the online pickup process. I was asked to enter the driver's license three times, and the rental process wasn't finished when we got to the location. I guess the license picture has to be verified manually or something. My advice is to stop advertising the online rental check out until you have it really figured out.

KNOX M. on

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Customer service was great! Nathan French was my CSR and he answered all of my questions and was very professional!

Keawona S. on

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Thanks.. next time I book please put me at a store that does not close before 6 pm thanks

Cindy D. on

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Frederick W. on

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Ronald N. on

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Ameena A. on

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Nothing. I rented on both Saturday and Monday, the manager Randy helped me both times. Experience was positive, quick and he was friendly and interactive. Location was clean and neat

Stephen O. on

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Gerald R. on

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DONALD F. on

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Very pleased

Monica H. on

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Best location I’ve ever used with U-Haul!!! Staff is always so friendly and helpful!! I loved the online checkin as well!

Yannick D. on

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ROBERT A. on

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Very nice and courteous people at this location

Shawn A. on

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I rented a unit for several years there. Very friendly people who will help you with your moving needs. They've had busy days but I never waited too long for service. The uhaul facility was always clean and neat.

Eliezer C. on

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Jeffrey J. on

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Mark M. on

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The first truck had grease on floor and smelled like Chinese food, got on several tubs and ruined a few boxes before I stepped in and went sliding around. We returned that truck and got another one that was soaking wet in the loft area. We could see where it had been damaged and repaired but it still leaks, especially on a rainy day. We had to dry it and could not use that area.

DERSHON K. on

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Clifford R. on

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Shelly G. on

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jeff F. on

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Da'Quano H. on

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I was satisfied.

dana b. on

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I have done ALOT of business here. It is still one of the best Uhauls....I wish they would go back to the free 10*20 for those of uabthat are loyal

Ramona L. on

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We have used the uhaul storage facility multiple times and have had no issues. Staff is friendly and always helpful if you need them. Great customer service

Ryan F. on

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Thank you!

Destiny F. on

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Great staff & they’re very helpful Ryan is a great manager that will help in any way. Instead of keeping your things they help you get them back if you missed a payment!

DUSTIN W. on

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jim j. on

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Rented a truck to complete a move-out. Then I find out the front sliding doors did not open. Forced to extend truck rental for second day thinking doors would be fixed. Nope! Two days, no door.

linda f. on

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A bit expensive

jaqueline v. on

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The staff at Uhaul of Quail Springs is amazing! I've dealt with them on several different occasions in the last 8 months. Every time they are courteous and very friendly and very helpful.

Alice S. on

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I received very professional service, the representative was very knowledgeable and had very good customer service. I am very pleased, I will return if necessary. Thank you.

Minh P. on

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The employees were informative and made my move stress-free

john s. on

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On hand staff were extremely helpful.

Linda H. on

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Service was great

David P. on

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Service great

Mekaila C. on

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Storage facility was clean. The assistance of staff went well

Steven A. on

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Great service!

SANDRA S. on

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Keep up your great work job!

William B. on

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SO COMPLETE WITH THE SERVICE OF EMPLOYEE AND FOR U HAUL TREATMENT

Michael S. on

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Awesome so amazing

Patricia G. on

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I would use this location again.

Patricia G. on

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Very courteous, helpful and smiling

Sami n. on

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Easy - fast and friendly.

Gary M. on

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Everyone was extremely helpful and the rental/storage/recycling process could not have gone more smoothly.

LAURIE P. on

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*

hostmyer c. on

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Excellent service and staff!

Franck I. on

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The service was beyond my expectations, swift and professional. I highly recommend !

BONNIE T. on

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very good service, and very knowledgeable employees.

Leo P. on

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Personnel were both helpful - friendly and courteous. A malfunction of the computer caused us to make an additional trip to the facility. Employees did their best to make it a pleasant experience.

DWYLA W. on

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Service was professional, courteous, and efficient. Highly recommend

Shane P. on

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Friendly and helpful...

CHRIS W. on

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Received a free month with a Uhaul rental, much needed. Simple and easy staff to deal with.

JILL H. on

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I rented several units at this facility for the past 8 years. I was always happy with staff and their assistance whenever I had a problem. If I need a storage unit in the future, I would rent at this

ricardo r. on

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Thank you for your help

HOMER C. on

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We moved from Canada and rented a trailer and wasn't expecting a free locker for the month.

Todd S. on

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Ryan and his staff are great and helped ease stress during our move.

RACHEL E. on

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I had a storage space for 2 years at this location and rented trucks a few times as week. And, Ryan and his staff were very professional, quick to resolve any questions of issues, etc.

Garry C. on

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The dang alarm goes off all the time, even if you use your card and it acknowledges you. It is very clean and the staff is friendly.

Todd S. on

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Ryan and his staff reserved a storage unit on short notice and even provided a 2nd unit the day of the move when we realized we had more stuff than we thought. This was the easiest part of our move.

Charles B. on

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The staff there was very friendly and professional. Facility is clean, and plenty of room to navigate the large truck around.

Dinesh S. on

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Excellent service. I can recommend to everyone.

Tim L. on

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Great service!!

Coutney P. on

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Switched trucks for their convince due to needing service. The truck stunk of cigarette smoke. Truck hadn’t been cleaned. Ashes, sticky, & wrappers everywhere. Drop off 16 miles away closer 3 miles

Michael J. on

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There is many iother storage places, including one branded U-haul, closer to where I needed, but Quial Springs was chosen because they have elevator in their environmentally controled storage that has

Debra C. on

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Friendly, professional, & knowledgeable. Thanks

Thomas K. on

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Very nice people, clean facility and excellent service.

Jill W. on

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Would rent a unit here again.

JL J. on

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had storage space for 5 years, convenient online pay, never any issues, helpful staff, clean and cool environment for my valued items.

Bryan marshall W. on

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Great experience! Very helpful staff!!

Mary L. on

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Satisfied with the service at this location.

preston c. on

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Awesome experience

CYNTHIA L. on

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Benny J. on

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everyone was helpful

Kimberly C. on

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We rented a climate controlled unit. The facility was kept neat and clean. No problems with the unit. Friendly staff.

DONNIE J. on

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I had outside unit several years and never a problem. The secure card entry system works great. I’ve had climate control unit also in the past and they provide carts to move stuff to the dock, A++

GWENDOLYN B. on

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Great climate contolled facility.

Donald k. on

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Thank You !

Gale C. on

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Great experience

KERRY C. on

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Ryan has a good team. The layers is security attracted us to use the facility to store sensitive records until they could be destroyed.

diana d. on

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Very friendly and helpful!

YOLANDA D. on

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