Customer Reviews for U-Haul Moving & Storage of Quail Springs

6,726 reviews

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

(405) 751-2525

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dan N. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Su D. 
Rating:
5.0

Thank you to all the Staff very helpful, patient and very courteous.

SALAETHIEL W.  |  Overall Experience 
Rating:
5.0

Very helpful

SCOTT E. 
Rating:
5.0

Ryan and his staff always do an excellent job and they provide excellent customer service.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sheri C. 
Rating:
5.0

Friendly staff thx

Micheal D. 
Rating:
5.0

Customer did not leave a comment.

CLOYSE A. 
Rating:
4.0

There were several issues with my rental arrangements and the staff was very helpful. I left satisfied.

Allan K. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Best uhaul experience.

Ashley F. 
Rating:
5.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL F. 
Rating:
5.0

Staff was extremely helpful and gave me the closest location to return Uhaul to my new home!

Shawn N. 
Rating:
5.0

Staff was AMAZING! Always in and out very fast and they always bring a smile to my face!

Kiarah M. 
Rating:
5.0

Customer did not leave a comment.

aljandro c.  |  Overall Experience 
Rating:
3.0

Van was clean and well-maintained. Facility is convenient. BUT: although the gas gauge showed full when I left the tank actually was not because I had to put 3.5 gallons in it after driving only 19 miles. The previous renter had not filled it and the U-Haul facility didn't either. When I mentioned it to Candace (Asst Mgr) she said that's what walk-around is for before you drive away. I replied that I know that but the gauge was still on full so there was no way to know. She shrugged. Her attitude was: "well, sucks to be you".

David O. 
Rating:
4.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

leona w.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and pleasant to deal with, in person and on the phone, particularly Candice who did a excellent job scheduling my pickup and getting me on the road the next day. Made me feel at home and part of the UHaul family!

craig C. 
Rating:
5.0

Customer did not leave a comment.

Adam F.  |  Overall Experience 
Rating:
3.0

Uhaul never give returning customers discounts at all.

armelda A. 
Rating:
5.0

Customer did not leave a comment.

Lee S.  |  Overall Experience 
Rating:
4.0

Large units are not access code protected but, there are security cameras everywhere which is just as good!! Feel comfortable leaving our belongings there!

Brian C. 
Rating:
2.0

I was overcharged ! How do you burn 4 gallons of fuel with in 20 milea. I was originally told that no trucks were available and I called another location and they somehow found a trick at the location that supposedly didn't have any. It's unfortunate that I was over charged and they didn't document preexisting damage to the truck, I had to document it, thru probably would have tried to charge me for thay

NINA K. 
Rating:
5.0

Customer did not leave a comment.

Whitney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon C.  |  First Impressions 
Rating:
5.0

Everyone are nice.

PENPRAPHA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Always a professional and knowledgeable staff.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Gershonda H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Quemonttre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janine A. 
Rating:
5.0

They were very nice and pleasant.

Gwendolen M. 
Rating:
5.0

Kermit is an excellent employee. So polite, accommodating and helpful.

lourides S. 
Rating:
5.0

Everything went as planned. Service was great

Richard D. 
Rating:
4.0

Truck was half broken and there was clearly something wrong with it. Wouldn't shift well while accelerating. Truck needs maintenance

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

Benny B. 
Rating:
3.0

Did paperwork in office and then your employee went and got a different truck so mileage did not match took about 10 minutes to get straightened out. quit putting blankets and 2 wheel dolly in truck it takes up space that you have to walk around. causing trip hazard. Move to front of truck or leave out

James L B. 
Rating:
4.0

The vehicles must always be in top notch shape. This vehicle was anything but. It had transmission problems it had transmission problems you couldn't hardly keep it in reverse without manually man handling it… It also have a 122000 plus miles on it so that's why it also dogged down and had a really hard time shifting automatically into the hydrocarbon when you got on the highway. Now once you got up to highway speed you were in pretty good shape but if you had to slow down or speed up you were SOL. It was hands down the most decrepit truck I've driven in 20 years…I thought those days wete behind U-Haul but this experience reminded me of another. I once drove another old beat up U-Gaul truck back in the days when it was manual shift on the floor… I was in the military and I was doing a move and that truck was as doggy as anything but I got there. This vehicle I just rented yesterday was the same way but I got there.. Bottom line is the 28 miles I drove were best described as a wrestling match with this vehicle. I can't even imagine going more than 50 miles round trip in this vehicle. It would be fatiguing to the extreme.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Candice has been rude in person, good thing for her I didn’t really say what I wanted to say. Who tells a customer their policy is to much to read & they not going through it. I asked to point out something that she said was in the policy.

amber w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

No problems, inside storage is great.

DONNIE J.  |  Overall Experience 
Rating:
3.0

Point out the broken parts on the equipment at rental time.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

LENORE V.  |  Overall Experience 
Rating:
3.0

Upon arrival to pick up my truck they would not release it to me because it said pending on my credit card. I called the bank and the bank said they cannot push it through U-Haul refused to give me the vehicle. I had to get cash from an ATM. it took two hours to get the vehicle and the amount is still pending on my credit card and the representative at U-Haul refused to do anything about it. I will never use this location again as I have many times in the past renting a vehicle and having two storage sheds at that location. I would never recommend the location on Memorial Road in Oklahoma City to family or friends. The individual working behind the counter (Candice Hernandez) was very rude to me and she act like she did not care and she treated other customers The same as she did me, very rude and disrespectful.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
5.0

Customer did not leave a comment.

henry b.  |  Overall Experience 
Rating:
5.0

I've never had an issue with this location. They've provided great service for me since I moved to oklahoma in 2020.

LENORE V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

The whole crew is amazing 🤝

Candice H. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

The girl that helped us was great!!

Holli C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

george k.  |  First Impressions 
Rating:
5.0

The personnel were very knowledgeable and friendly. Great service.

Tony F. 
Rating:
5.0

Great customer service 👍

Eleazar T. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
4.0

Actual condition of the truck did not match the photos of the presumed condition of the truck. Photos should be updated prior to each use if there is new damage. Overall a good experience, just a little on the expensive side.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Fa O. 
Rating:
4.0

None

BRYAN C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Alysha W. 
Rating:
1.0

It is an absolute nightmare to schedule a uhaul truck for our nonprofit, Uhaul claims they are committed to helping non-profits, but U-Haul never responds to our e-mail requests. So we just pay out of pocket every time. Great location, great service, but really deceptive in terms of how you advertise your services to non-profits. (this message is for corporate and not the local Uhaul office)

Morgan T. 
Rating:
5.0

Not sure

Fa O. 
Rating:
3.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

The staff was very helpful and attentive.

Elliot S. 
Rating:
1.0

Guy at register was abrasive. I did not like that check engine light came on in truck

Reggie K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Easy drop off. Was in and out in just under 3min.

Levi W. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Clayton H. 
Rating:
4.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Very friendly professional helpful place all the employees are great

Christopher J. 
Rating:
5.0

Staff was attentive and friendly. Courteous and professional toward me and other customers. I was pleased enough that I tipped the installer.

Donald B. 
Rating:
5.0

The staff were very professional and helpful.

candy S. 
Rating:
4.0

Customer did not leave a comment.

LENTINARD B.  |  First Impressions 
Rating:
5.0

I wouldn't choose any other moving related business except Uhaul!!! Thank you for always making things better for the people!!!

shamettra m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter A. 
Rating:
4.0

I was stressed out. You gave me the truck with less than a quarter tank and I didn't know the mpg. So I was guessing if I can make it to the gas station. Not cool

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Wilberto B. 
Rating:
3.0

Windshield was dirty. Cup holder was broken. For a long distance trip those are not small issues.

Seth R. 
Rating:
4.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

JERI D. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Walk thru with customers before getting the keys to check on gas level and truck cleanness

Saad N. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

There is no way to improve at this location! Have used them numerous times for moving and adding my hitch was seamless. Professional and mechanic was amazing! I will never go anywhere else!!!

Terryl B. 
Rating:
4.0

Customer did not leave a comment.

Melissa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT K.  |  Overall Experience 
Rating:
5.0

Always a great experience at this location. Patient, friendly and knowledgeable staff. Look forward to doing business in the future.

Matthew K. 
Rating:
5.0

Candace was fantastic in getting my rental ready. Great service!

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Trey D. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Fast professional pick up and drop off. Attentive staff.

Clayton H. 
Rating:
5.0

Great service.

RODERICK H. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy K. 
Rating:
1.0

Manager extremely rude & says it's his store & his way when I called & was told it was due Tuesday on Monday and he said it was due Monday when I rented it but I was clueless, they charged me 3 different times so I was unsure , he sat in driveway 3 days but it is cheaper by the week so I was just holding up to that, I said I was calling corporate after a outrageous 546$ bill & he said go ahead I'm the manager & it will come back to me all big headed & rude , & this is all recorded on camera , I would like a call from corporate please to resolve this , thank you

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

kris O. 
Rating:
5.0

Thank you for paying for the utility Dolly. I was told they didn't have enough appliance dollies available so they threw in the utility one for free and I really appreciate it.

KARIS M. 
Rating:
2.0

First the app for check in needs repaired. I never can get it to work. I have to use the website. Second the self check out doesn't work. This I had to wait in line for 30 mins while 1 person helped check people in. Third when I finally was able to get my truck checked in I had to walk back inside just to get the key. My truck was no where near the front waiting for me. Then the guy working didn't even seem to care that I was put out by all of this.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Christa J. 
Rating:
5.0

Customer did not leave a comment.

JOHNNA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

teresa P. 
Rating:
5.0

Customer did not leave a comment.

eldwayne P. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
1.0

Major rip off!! Advestised a cargo van in big letters for $19.95..in small letters milage and fers apply. To charge what you do for milage is a rip off..too many ifs..if you do thos it will cost you this! Also, I filled it up before returing it. It was a smidge short of the F. The guy was going to charge me because he said it was not full. I took it back to try to put more gas in it. I stood and put small amounts of gas in it because it kept clicking off. It took barelt one gallon of gas. The guys name is Tyrone. Very much not customer friendly. I will not use Uhaul again. Terrible rip off!

patricia L. 
Rating:
4.0

Customer did not leave a comment.

maggie L. 
Rating:
3.0

Customer did not leave a comment.

dequin w.  |  Overall Experience 
Rating:
5.0

I had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier

Jonathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria g.  |  Overall Experience 
Rating:
4.0

Every employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.

Thomas O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXXIA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quemonttre M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  First Impressions 
Rating:
5.0

Everyone was so kind and helpful.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
3.0

My only complaint was the wait time in the lobby and no where to stand in line.

Andrea Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TRACEY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bryan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANNON F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donisha B.  |  Overall Experience 
Rating:
5.0

Great staff and service!

JULIAN P.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

Mitch P.  |  Overall Experience 
Rating:
5.0

The staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELALISHA F.  |  Overall Experience 
Rating:
1.0

Truck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff

thomas h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY N.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and professional my experience was well worth returning

Teresa T.  |  First Impressions 
Rating:
5.0

Staff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karri j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan c.  |  First Impressions 
Rating:
5.0

Perfect

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT S.  |  Overall Experience 
Rating:
5.0

Customer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.

Beverly royal B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana D.  |  Overall Experience 
Rating:
2.0

I called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .

NATISHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHALIFA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia W.  |  First Impressions 
Rating:
5.0

Extremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌

Michael P.  |  First Impressions 
Rating:
5.0

Extremely helpful!

Billie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald N.  |  First Impressions 
Rating:
5.0

Amazing staff! So nice and clean! Staff went above and beyond for customers!

jorja s.  |  Overall Experience 
Rating:
4.0

Great communication and reminders for rental fees

cartelyou e.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shanon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  First Impressions 
Rating:
4.0

I did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!

Floyd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance P.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.

bobby w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gayle L.  |  Overall Experience 
Rating:
5.0

Ryan and his team are top notch. They always took care of anything I needed.

Austin V.  |  Overall Experience 
Rating:
5.0

Great ladies in the office, big help

amber w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMMY A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

D ANDREA M.  |  Overall Experience 
Rating:
5.0

Great customer service. Staff is veer friendly. Definitely recommend!

Tori C.  |  Overall Experience 
Rating: