Customer Reviews for U-Haul Moving & Storage of Quail Springs

6,620 reviews

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

(405) 751-2525

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always a great experience at this location. Patient, friendly and knowledgeable staff. Look forward to doing business in the future.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Trey D. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Great service.

RODERICK H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeremy K. 
Rating:
5.0

Customer did not leave a comment.

kris O. 
Rating:
5.0

Thank you for paying for the utility Dolly. I was told they didn't have enough appliance dollies available so they threw in the utility one for free and I really appreciate it.

KARIS M. 
Rating:
2.0

First the app for check in needs repaired. I never can get it to work. I have to use the website. Second the self check out doesn't work. This I had to wait in line for 30 mins while 1 person helped check people in. Third when I finally was able to get my truck checked in I had to walk back inside just to get the key. My truck was no where near the front waiting for me. Then the guy working didn't even seem to care that I was put out by all of this.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Christa J. 
Rating:
5.0

Customer did not leave a comment.

JOHNNA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

teresa P. 
Rating:
5.0

Customer did not leave a comment.

eldwayne P. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda P.  |  Overall Experience 
Rating:
1.0

Major rip off!! Advestised a cargo van in big letters for $19.95..in small letters milage and fers apply. To charge what you do for milage is a rip off..too many ifs..if you do thos it will cost you this! Also, I filled it up before returing it. It was a smidge short of the F. The guy was going to charge me because he said it was not full. I took it back to try to put more gas in it. I stood and put small amounts of gas in it because it kept clicking off. It took barelt one gallon of gas. The guys name is Tyrone. Very much not customer friendly. I will not use Uhaul again. Terrible rip off!

patricia L. 
Rating:
4.0

Customer did not leave a comment.

maggie L. 
Rating:
3.0

Customer did not leave a comment.

dequin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison W. 
Rating:
5.0

I had actually reserved another storage building at space cube just right down the road on Santa Fe. Upon arriving there I was given horrible customer service and told about administrative fee And a I need insurance fee then a lock fee and wouldn’t you know it they hit me for a fee fee and so I decided to leave and I am very happy that I did! From the minute I walked into the door it was such a pleasure working with I believe her name was Candice Hernandez. She is a great asset to your company and deserves a pat on the back for showing me excellent customer service and also in the process joking with the coworkers showing them how it’s done. I usually use the Broadway location but after the service I got yesterday I will use the memorial from now on thank you Candice I appreciate your help. The loading dock was also nice and clean with carts to use and made the unload a lot easier

Jonathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT K.  |  First Impressions 
Rating:
5.0

The staff here was very concerned about the hook-up for the vehicle transport that was not done properly. They were very careful about unloading our car off the transport. Very safety oriented was their main concern.

James A. 
Rating:
5.0

Very well run operation. Candace was particularly helpful. Thanks

John B. 
Rating:
5.0

Had an overall great experience until I returned my truck this morning - the man I talked to today was very rude and jarring, and was the cherry on top to an already impossible week.

Josh D. 
Rating:
5.0

Customer did not leave a comment.

Victoria g.  |  Overall Experience 
Rating:
4.0

Every employee I worked with was professional, efficient, and personable. They made the whole experience much more enjoyable! I would highly recommend this location.

Thomas O.  |  Overall Experience 
Rating:
5.0

Great customer service 👍

Marci B. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
1.0

Made reservation for the Hefner drive location and they did not have the trailer at that spot. I had to go to the location on memorial and they were very very rude to me. I am retired military and can't tell you the disappointment from the experience.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

ALEXXIA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quemonttre M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Crystal E. 
Rating:
5.0

Great equipment and customer service !!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenton V. 
Rating:
5.0

Everything was awesome and a great value

Sean T. 
Rating:
4.0

Customer did not leave a comment.

Roger A. 
Rating:
1.0

Twice in a row, for two separate moves, so have reserved a truck for after-hours pickup only to find they did not put what I had reserved in the back of the truck, so I had to either go without materials I paid to use or come back later during open hours to collect it. I have yet to be contacted about reimbursement despite selecting that I dispute my charges. I will not be using U-HAUL ever again. U-SUCK.

Clay M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Everyone was so kind and helpful.

Michael M.  |  First Impressions 
Rating:
5.0

Online customer service made a mistake that messed up my whole transaction and caused me to pay more than planned

jaquita B. 
Rating:
5.0

The rep that we worked with was so kind and easy to work with. She was great!

Rashaw W. 
Rating:
5.0

Customer did not leave a comment.

ALEX A. 
Rating:
5.0

Customer did not leave a comment.

DARRYL W. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
2.0

Customer did not leave a comment.

Shanice G. 
Rating:
5.0

The girls were at the top of their game. Very well trained and organized. Good looking too.😎! 🇺🇸!

Thomas G. 
Rating:
3.0

Haul should have a rate for 2 hours or less for your equipment.

ELONDIA M. 
Rating:
3.0

Customer did not leave a comment.

Halsey S. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTINE S. 
Rating:
5.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
3.0

Customer did not leave a comment.

Mitchell K. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Margot was pleasant and efficient.

Robert R. 
Rating:
5.0

the appliance dolly I reserved online was not available. Margot was wonderful to work with, fabulous service experience.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Great job of worker at location very professional

ARTHUR J. 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
4.0

Always friendly and helpful staff

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

General manager on duty was engaging, friendly, and quick.

Tom O. 
Rating:
5.0

The lady that helped us was amazing. She listened to our needs and got us taken care of with a smile on her face. I believe her name was Margot. Thank you.

Michael W. 
Rating:
4.0

not enough help to get people through and out the door quick enough stood in line close to half an hour then my Uhaul supposedly didn't have the dolly that comes with the truck but they told me I could buy one and I still have yet to get a credit to my payment for not getting a dolly which needs to be taken care of please

Kelly G. 
Rating:
5.0

Amazing !!! Lovedddd Candice and Margot , definitely would recommend.

JADE O. 
Rating:
3.0

My only complaint was the wait time in the lobby and no where to stand in line.

Andrea Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Tracey J. 
Rating:
4.0

Customer did not leave a comment.

TRACEY J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

JAYLEN G. 
Rating:
5.0

Customer did not leave a comment.

Clarence H. 
Rating:
5.0

Margo was extremely helpful and so we're everyone else that worked there,they were all awesome! Thanks everyone ❤️🙏🏾

Willie P. 
Rating:
5.0

used uhaul in the past so easy. Thank you again

Richard C. 
Rating:
5.0

Kianna was amazing. So customer service oriented.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

bryan c.  |  Overall Experience 
Rating:
5.0

Great customer service

Charles M. 
Rating:
5.0

The young lady that checked my equipment back in was the epitome of excellent customer service!!

Cary H. 
Rating:
5.0

I've rented from this location several times and had a great experience each time. This last truck had idling issues and died on me 3 times at stop lights.

David L. 
Rating:
5.0

Fast, efficient service.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Older black guy has excellent customer servicr

TERESA B. 
Rating:
5.0

Your people were great. The trailer is advertised as 6' inside clear. It is but where u inter the trailer it is not. I couldn't move the piece of equipment with it. I had to rent another trailer from someone else. Please keep that in mind when renting those trailers. Thank you

LARRY M. 
Rating:
5.0

This is our second time getting a U-Haul from this location and I am very satisfied with the service there. The Quail Springs staff is very nice and they seem genuine. Good people, well maintained facility, easy pickup and drop off service. Very happy with U-Haul today!

Rebekah G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Mikayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

KALI K. 
Rating:
5.0

Customer did not leave a comment.

Katharine D. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
5.0

Everything was great.

JESSE M. 
Rating:
3.0

Helpful staff, good timing, fair price, but the trailer needed some maintenance on the stuck door to work properly.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

Abbey B. 
Rating:
3.0

Customer did not leave a comment.

Norma M. 
Rating:
3.0

The truck's engine has not been properly serviced. The unit died at idle speed, required throttle to turn the power steering, and misfired under acceleration. The staff were helpful and, friendly on pickup and were efficient at getting me in and on my way.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

GERALD T.  |  Overall Experience 
Rating:
5.0

Very helpful personnel.

Orvil T. 
Rating:
5.0

The gas gauge was off from what I was told was in the yank versus what was actually in there. And there was a spare tire on the front driver side which caused the tpms to be indicated suring the whole rental.

Neal H. 
Rating:
5.0

Nothing

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
1.0

Would never recommend to anyone I know. Entire staff needs fired

Brandon P. 
Rating:
5.0

I gave this location HIGH marks...and I genuinely like the place, the people. My wife has 2 storage units there and I've had them before as well. MY PROBLEM?...I did NOT purposely authorize the $10 CDW fee ony rental. It's only %10...but its MINE. And I want it back. I TOLD the clerk I has USAA and it covered rentals...she said OK...JUST CLICK AT THE BOTTOM. And guess what....it was charged to me. I brought this up on my return sheet and no one called me and no 1 took it off and no 1 has even sent me a freaking end receipt...so...

Ronald P. 
Rating:
5.0

The lady who helped me should be running the store or eventually the company if she's not!!!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Quick and easy.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

The truck had a vibration. Made it uncomfortable to drive and stressful.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

SHANNON F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donisha B.  |  Overall Experience 
Rating:
5.0

Great staff and service!

JULIAN P.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful!

Mitch P.  |  Overall Experience 
Rating:
5.0

The staff at the store that I used for were awesome they were polite and blind friendly also they offered lots of usable tips

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELALISHA F.  |  Overall Experience 
Rating:
1.0

Truck we reserved not available and storage had to argue with staff to get complimentary month that you advertised. Additional promises made by staff had to fight for with other staff

thomas h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY N.  |  Overall Experience 
Rating:
5.0

Everyone was so nice and professional my experience was well worth returning

Teresa T.  |  First Impressions 
Rating:
5.0

Staff went above and beyond. After I moved items out, I still had a little bit of trash left to remove. Instead of me having to drive an hour to remove it, Carol and team took it upon themselves and threw trash away. Carol is amazing!

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANESSA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cindy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karri j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan c.  |  First Impressions 
Rating:
5.0

Perfect

David W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT S.  |  Overall Experience 
Rating:
5.0

Customer Service @U Haul Supercenter @ QUAIL SPRINGS on Memorial Rd in Oklahoma City was SUPERB! I had need for a U Haul Cargo Can for what I thought would be 3-days. But, turns out I needed it longer. When I called U HAUL by phone to request contract extension they were very helpful, patient, attento and responsive to my needs. I would recommend U HAUL to family and friends.

Beverly royal B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana D.  |  Overall Experience 
Rating:
2.0

I called while on the road from Arkansas and I was told I had an outdoor unit . When I arrived I was told their were no units outdoor and I had to get one on the inside , which I didn’t want because that was more moving around for my husband . Ok I got the unit and went inside there was a lock already inside , so I kindly went to the front desk to return the one I purchased one lady told me I could . I stood in the long line to only be told I couldn’t and the lock didn’t belong to me ( she was very rude. ) ok I gave the lock back , I proceeded to my unit where another worker told me they had unit outside for the size I wanted . At the end of this all I was frustrated , irritated and tired . I most def won’t use this place again .

NATISHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KHALIFA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia W.  |  First Impressions 
Rating:
5.0

Extremely helpful staff. Made trip finish very smooth even under the conditions of the bad weather. 👌👌👌

Michael P.  |  First Impressions 
Rating:
5.0

Extremely helpful!

Billie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald N.  |  First Impressions 
Rating:
5.0

Amazing staff! So nice and clean! Staff went above and beyond for customers!

jorja s.  |  Overall Experience 
Rating:
4.0

Great communication and reminders for rental fees

cartelyou e.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shanon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D.  |  First Impressions 
Rating:
4.0

I did have bad experience with your call center who didn't have my reservation setup and got my personal info on my debt card this has me very upset!

Floyd W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance P.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and knowledgeable about my needs and wants. Will be back when I need your service.

bobby w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gayle L.  |  Overall Experience 
Rating:
5.0

Ryan and his team are top notch. They always took care of anything I needed.

Austin V.  |  Overall Experience 
Rating:
5.0

Great ladies in the office, big help

amber w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscillia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMMY A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

D ANDREA M.  |  Overall Experience 
Rating:
5.0

Great customer service. Staff is veer friendly. Definitely recommend!

Tori C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna M.  |  First Impressions 
Rating:
5.0

Carol took time to show me my new space and to demonstrate how to activate and deactivate the alarm on my unit. Very friendly staff, a pleasure to work with.

Tim M.  |  First Impressions 
Rating:
5.0

They were very helpful and professional

Samantha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margret O.  |  First Impressions 
Rating:
5.0

Nice Crew

Eveline G.  |  First Impressions 
Rating:
4.0

I used this facility for over seven years. Fantastic customer service. I would give this a five-star rating if my unit had been accessible after hours.

ANDREA R.  |  Overall Experience 
Rating:
5.0

Everyone is always nice never had any problems

Honeycomb M.  |  Overall Experience 
Rating:
5.0

Very nice facility. Friendly and helpful staff. Seems secure and was very clean.

Mark P.  |  First Impressions 
Rating:
5.0

Everything went fine, she took the time to give me an excellent orientation to facility, checked card access, etc. it was nice having a “refresher orientation” as a return customer. I have rented storage from this location several times in past 20 years and never disappointed.

DONNIE J.  |  First Impressions 
Rating:
5.0

Incredibly good experience at this location. Staff was helpful and quick. A year well spent!

lyiam g.  |  Overall Experience 
Rating:
5.0

It does need more parking. So hard sometimes to get to my storage

Jeff P.  |  Overall Experience 
Rating:
5.0

Only bad thing is phone number listed is corporate and you can’t talk to on site person. UHaul doesn’t know true open storage units, I reserved 4 other sites before and they were full. When your 400miles away and UHaul recommends a storage unit and you get there and its full and have drive loaded all over town to find open storage is very bad.

BRENT S.  |  First Impressions 
Rating:
3.0

The movers you recommended in Tulsa did not show up on time, over charged and were destructive.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Natasha W.  |  First Impressions 
Rating:
5.0

Great

paul w.  |  First Impressions 
Rating:
5.0

A bit pricey but overall excellent

DAVID S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avery C.  |  First Impressions 
Rating:
5.0

This U-haul Moving & Storage of Quail Springs has a manager, Ryan Gibson. who is patient, expert knowledge, kindness, vast experience which he conveys to his staff. This reflects to any customer who enters this facility. I have had to store my entire household for a number of years and service has Always been Excellent. I appreciate old and new staff members for attention to detail. Leadership begins w management and flows to the members of staff. Old staff has moved to upper level positions upon other locations w in Oklahoma City. Thanks Ryan for caring as though I were a member of your U-haul family. I will miss you all. Blessings to all of you. Terri

TERRI S.  |  Overall Experience 
Rating: