Customer Reviews for U-Haul Moving & Storage Of Quail Springs

7,353 reviews

721 W Memorial Rd   Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western, Across street from Lexus Dealership North side of road)

(405) 751-2525

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(405) 751-2525

721 W Memorial Rd
Oklahoma City, OK 73114
(Btwn Western & Santa Fe 1/4 mile East of Western, Across street from Lexus Dealership North side of road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art S. 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmie C. 
Rating:
5.0

Customer did not leave a comment.

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Theodore T. 
Rating:
5.0

Customer did not leave a comment.

april J. 
Rating:
5.0

Friendly and helpful. Everything fine.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Love this facility!! I’ll always choose quail springs over any other location! Staff is very friendly and makes sure all needs are met!

Kiarah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Andrew was a great guy. He was polite, professional, and did a great job installing my hitch. I will go there again when in need of services.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
4.0

Customer did not leave a comment.

KAREN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trochtas F. 
Rating:
5.0

Customer did not leave a comment.

alex j.  |  First Impressions 
Rating:
5.0

The people are so kind and helpful.

cody B. 
Rating:
5.0

Customer did not leave a comment.

Danielle E. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Absolutely nothing the whole crew that works this location is Top Notch I am so Greatful for this team they r always professional friendly an always go above an blond to serve thank you for all ya do to make my experiences less stressful 😀 I send any an all who ask were to rent haul to go to thos location for there best service!!!

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Cassaundra F. 
Rating:
5.0

Customer did not leave a comment.

GERALD T.  |  First Impressions 
Rating:
5.0

I really appreciate the service and everyone always willing to work with you and when you were not able to pay on time…they still worked with you and I really appreciate it.

Melissa S.  |  Overall Experience 
Rating:
4.0

Did the pick up online and made for an easy pick up and very little time spent picking up the vehicle.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Kashayla B. 
Rating:
5.0

Customer did not leave a comment.

corey C. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Fast and reliable service

ARDNETTE L. 
Rating:
5.0

Really outstanding customer service at this location!

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Candice W.  |  Online Move In 
Rating:
5.0

Andrew did an excellent job looks very pr

Donald R. 
Rating:
5.0

Very friendly service at a fair price

George S. 
Rating:
5.0

The BEST!

Amanda M.  |  Overall Experience 
Rating:
1.0

My issue was never resolved….no one was helpful and the staff acted like I was wrong for wanting my account fixed.

diana w.  |  First Impressions 
Rating:
4.0

At almost 52 yrs of age, I've rented several UHaul trucks over the years. BY FAR the worst truck I've ever driven from UHaul. The steering wheel had so much play in it that you literally were going from a left turn position to immediately a right turn position to even attempt to stay centered. Granted, the vehicle had over 189,000 miles on it, but if it's still being actively used in the weekly rotation that is insane. Thank God I only had a 200 mile round trip because there would have been no way I physically could have managed. Inexcusable that that truck was issued to me.

Laura T. 
Rating:
5.0

Great customer service! Would definitely recommend.

Shelia C. 
Rating:
5.0

Freaking awesome experience

Jeremiah D. 
Rating:
5.0

The miles on the paper/app were different than what the truck showed by one mile , therefore it showed I drove 1mile more than I did and was charged for it . was only .97 cents but still frustrating.

Chad T. 
Rating:
5.0

The employees were very friendly and helpful! She got me all set up and ready to go, even took me to my unit and showed me around the facility.

Maness D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Christina G. 
Rating:
3.0

Customer did not leave a comment.

Layfatte G. 
Rating:
5.0

Great customer service

Michael P. 
Rating:
5.0

everything was professional! I recommend

Oleksandr G. 
Rating:
5.0

Every one was great. Fast check in and hookup. I had made it for the wrong day. The agent was friendly and helpful in changing it to work best for me. Drop off was just as easy. I really appreciate the Quail Creek U-Haul team.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Great employees great great equipment

RALPH K. 
Rating:
5.0

Candice was very profession and very helpful through the rental process and the vehicle hookup of the trailer. Once I returned the equipment she was right on it to get it unhooked and checked in even regardless of the sun zero temperatures. Great place to help with moving needs and I highly recommend.

Earl M. 
Rating:
5.0

Very fast and accurate. Good customer service also.

Nancy H. 
Rating:
5.0

Great customer service and friendly knowledgeable folks. A five star location.

Lee N. 
Rating:
5.0

Customer did not leave a comment.

OTIS J.  |  Overall Experience 
Rating:
2.0

I have used Uhaul in the past and this time I had been with you all for nearly a year. I really needed a storage facility since we are having a difficult time. I had 2 units with you and moved my things out of the smaller unit into the larger one at the end of November, to save money. Prior to my payment date, I called in to ask for the grace period because I was not able to pay by the due date. I was given the advice to turn off auto pay and make my payment as planned which would be about a week late so I understood there would be a late fee. Unfortunately, I was locked out of my storage after being only 1 day late but this wasn't the worse part. I was embarrassed by your company calling my contacts listed and telling them that I have an overdue balance. It was simply too soon to treat me like a person who doesn't pay their bills! I borrowed money and paid my bill to you and immediately moved to another storage company. This is very unfortunate and I won't recommend u-haul to anyone!

YOLANDA U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
3.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

anthony g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
3.0

I never got an email confirmation saying that I checked my equipment in after I turned it in.

Drew E. 
Rating:
5.0

Customer did not leave a comment.

Lenardo J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robb P. 
Rating:
5.0

Customer did not leave a comment.

Donny C. 
Rating:
5.0

Great team at UHAUL!!!

VICKI C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

The UHaul team is super excellence crew!! The always greet me with a smile!! Keep up the good work!!!

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

BRAD TRISH B. 
Rating:
5.0

called to see about changing my dropoff location as I had picked one that was not close, associate on the phone sounded happy to help facilitate the change. Drop off went smoothly, associate came right out when I pulled up, disconnected the equipment and sent me on my way in less than 10 minutes, all with a smile on his face.

Christian M. 
Rating:
3.0

Customer did not leave a comment.

Long P. 
Rating:
5.0

Great service, great trailer

James R. 
Rating:
5.0

Outstanding staff and the facilities were clean every time. I will always recommend UHaul to my friends. Jill Joseph

jill j.  |  Overall Experience 
Rating:
5.0

Staff was Awesome.

Rick R. 
Rating:
4.0

Customer did not leave a comment.

Layfatte G. 
Rating:
5.0

Customer did not leave a comment.

Regina G.  |  Overall Experience 
Rating:
5.0

Ryan Gibson is amazing! I always appreciate him and how helpful he is. I would never go anywhere else. Ever.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Raymond O. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

I will only do business and love doing business at the location on Memorial starting with Ryan and Candice they are both great team leaders very friendly very outgoing and go out of their way to help you I am very grateful for the rest of their staff they are friendly funny and they make the atmosphere very enjoyable there is also another manager that’s there and I cannot call her name right now Margo I believe and then there’s Carol I just don’t want to leave any other crew out because they all deserve recognition for their professionalism in there excellent customer service they go above and beyond the call of duty thank you for everything you guys do for me I may not say it but I will certainly let It known anybody ever needs to rent a U-Haul they will be referred by mean to you merry Christmas to you and your crew

Rebecca S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

There is a great group of people working there

cody B. 
Rating:
5.0

Customer did not leave a comment.

Victor F. 
Rating:
5.0

Customer did not leave a comment.

Kameron K. 
Rating:
5.0

Customer did not leave a comment.

Britney B. 
Rating:
5.0

Customer did not leave a comment.

Rinda B.  |  First Impressions 
Rating:
5.0

I have been using U-Haul for my moving and storage needs for many needs and have a good service always.

david d.  |  Overall Experience 
Rating:
5.0

Love Candice!

Yvonne R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  Overall Experience 
Rating:
5.0

Ryan and his whole team were always so nice and helpful!! We rented a unit for three years and a second for a month. I enjoyed going in and seeing everyone!

Kim I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray B. 
Rating:
3.0

Customer did not leave a comment.

Lexus C. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Hattie O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing..everything was great

Natasha B. 
Rating:
4.0

Great staff!

AZORE E.  |  Overall Experience 
Rating:
5.0

Wonderful customer service very nice and understanding my situation

Karen M. 
Rating:
5.0

The manager there was very helpful. She was amazing very kind and professional. I will absolutely use that location again for any other needs I have.

HANNAH W. 
Rating:
4.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

the individuals that was working where nice and helpful

Linsey D.  |  First Impressions 
Rating:
5.0

From the day I arrived in Oklahoma and had to unload my life out of a UHaul up until I got settled in to my new home, the staff were helpful and accommodating throughout. Thank you for making this big move so much easier!

MEGAN B.  |  Overall Experience 
Rating:
5.0

Checking in & out at the counter is 100 times easier than using the app. The app requires so much info & photos. The woman at the counter was much easier to work with.

Jillian M. 
Rating:
5.0

Friendly, kind and courteous staff, easy to work with and will use again in the future

david d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Too much give in the steering, wobbly and alignment is off

Derek K. 
Rating:
5.0

I forgot the lady's name that helped me. However she was excellent.

OTIS J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan M. 
Rating:
5.0

Great, friendly, fast service. Looking forward to when they have more of the ramp AV's in.

richard L. 
Rating:
5.0

Customer service was great! Very friendly and helpful.

DAVID S. 
Rating:
5.0

Margot was so patient and helpful. Even after we realized we rented the wrong equipment. Thanks for being so helpful. Drop off was so easy. We were met immediately to help us drop it off.

Amber B. 
Rating:
5.0

Nothing. Ryan was “Johnny on the Spot”. My truck was pulled up, ready and gassed up when I arrived. The entire process was quick, fun and easy. When I brought the truck back the gentleman working was very friendly and helpful.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

We have rented several UHaul trucks over the years. This location was by far the best. The staff was friendly, helpful and patient. We couldn't ask for a better moving experience. We highly recommend the location on Memorial Road in OKC.

Art C. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Anytime I need a U Haul this is my go to location! Staff is wonderful, service reliable. By far this is the best location in OKC.

Terryl B. 
Rating:
5.0

The staff and facility was perfect

James S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D.  |  Overall Experience 
Rating:
5.0

On time Candice knew exactly how to get you in and out quickly and efficiently.

David S. 
Rating:
3.0

Customer did not leave a comment.

Marcia M.  |  Overall Experience 
Rating:
5.0

Thank you everyone!!!

Raymond G. 
Rating:
2.0

The service desk person needs to be a little more friendly, like in good customer service... Young lady was not that friendly and asked me if I had an Oklahoma City address besides the one I had listed on the reservation (Not In Oklahoma City). When I said no, she asked me if I was bringing the trailer back. When I stated yes, she asked "are you sure?"

Bryan O. 
Rating:
5.0

Easy process. Quick. Great staff, all of them.

Nathaniel DMarcq B. 
Rating:
5.0

Customer did not leave a comment.

carrie V. 
Rating:
5.0

Customer did not leave a comment.

Cayeveoon J. 
Rating:
5.0

Customer did not leave a comment.

BROOK J. 
Rating:
5.0

Keep doing what you're doing. Staff was friendly and easy to work with.

damon B. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

jennifer m.  |  Overall Experience 
Rating:
4.0

I was charged more than expected

Steven O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Ryan Gibson General manager At the memorial store is the only store that I enjoy doing business He always makes sure all my needs are met his team members are amazing The atmosphere in that place is always fun and enjoyable And I will always continue to take my business there It's It's very nice to find a place and people who treat every customer with respect and friendliness. Especially in a stressful time of moving or traveling, and that Starts with good management thank you Ryan an Ryan's team

Rebecca S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

candice L. 
Rating:
5.0

They always miss sending me the invoice for the final usage when I turn in the equipment and my company wants me to change locations. I have to go back in every time to get the paperwork. I will have to come back by today and get the final bill.

cody B. 
Rating:
2.0

The gas wasn't at 1/2 a tank like they said it would be even though when I got done I filled it up to that point so I wouldn't get charged $5 dollars a gallon for it. No dolly. No blankets.

Jeffrey S. 
Rating:
5.0

Everyone is amazing I’ve used y’all a few time at this location and I love it would definitely recommend it to anybody

honeycomb m.  |  Overall Experience 
Rating:
5.0

Great experience

BRIAN J.  |  Overall Experience 
Rating:
5.0

Excellent/Cleaned will rent again please get some lighting inside the units for ppl like me who come afterhours. Love the 24hr access to my storage

Romesha F.  |  Overall Experience 
Rating:
2.0

The access codes never seem to work, they change their hours continuously and indoor units do not have a 24 hours access but the outdoor ones do(which makes no since) and if you need to get into the indoor ones you better get their 20 mins before 10pm or you won’t be getting in because access codes completely stop working 20 mins before 10pm which is when the doors for indoor units closes. Indoor top and bottom floors DO NOT have security cameras, worker have no idea what their doing and most of the time if you have questions those questions have many different answers because each worker has their own answer and have no idea what’s up or down. Those are my only issues.

Shelby G.  |  Online Move In 
Rating:
5.0

Carol went above and beyond she was so amazing her customer service is beyond amazing thank you so much

Kimberly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DASHAE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICKI C.  |  First Impressions 
Rating:
5.0

Great Customer Service

Shelley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
3.0

The U-Haul temperature controlled facility was very hiot and in the hallways and was extremely hot in the actual storage facility. The staff could not find the extra key that I had left at the facility. They performed a cursory search for my key, pulling g out plastic boxes, rifling through them haphazardly, not caring in tge slightest if the located it. The staff was lethargic, and clearly did not want to exert any effort to locate my key.

leslie W.  |  Overall Experience 
Rating:
3.0

Not climate controlled at all

Madison F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT A.  |  Overall Experience 
Rating:
5.0

The staff was friendly. The place was clean and the carts they provided were in good condition.

Jonathon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Candace was awesome - professional and efficient

Stephen B.  |  Online Move In 
Rating:
5.0

Never had any issues or problems renting equipment or with my storage unit. Customer service was great and their was always someone available to assist me.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon S.  |  First Impressions 
Rating:
5.0

Staff of this facility is top notch

LEE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taylor r.  |  Overall Experience 
Rating:
5.0

Great safe storage! Staff and manager were always helpful, courteous and friendly.

Jean A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaylan R.  |  Overall Experience 
Rating:
3.0

was a little frustrated I had been in a couple weeks ago to reserve a 10x 15 and a 10 x10 . I had called the 1800 number to verify my order and see if I could start loading a day early , They said it was available no problem. when I got to the shop on Saturday I was told no 10 x15 were available. ended up renting two 10 x 10's and then needed to add a 5 x 10. I ended up unloading on Sunday. The people in the office did a great job

karen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES G.  |  First Impressions 
Rating:
5.0

Ryan you and your staff were extremely helpful, friendly and very easy to work with when I engaged with them. I appreciate everything you and your did for me during this long period time. Thank you and I will always promote UHAUL to my friends and family.

Spencer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

the covington c.  |  Overall Experience 
Rating:
5.0

Clean, safe, friendly staff, convenient location, nice staff. Rayan is especially very helpful!

Sufoung L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Boehringer I.  |  Overall Experience 
Rating:
5.0

Thank you

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Great service.

CASEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lolita D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

norman g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice O.  |  Overall Experience 
Rating:
5.0

Thank you!

JARROD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CJ C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERREK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george k.  |  Overall Experience 
Rating:
5.0

Mrs Carol and Margo are the best and friendliest customer service agents that I have met in a long time great and professional.

Teresa T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DASHAE W.  |  First Impressions 
Rating:
3.0

The prices are significantly higher than other facilities. This is why we are leaving the unit we get is larger for less monthly payment

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating: