Customer did not leave a comment.Lorenzo B.
Customer Reviews for U-Haul Moving & Storage of Rialto
Rialto, CA 92376
(Across from Wig Wam Motel)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bonnie O.
The staff was professional and courteous, the facility was clean and my specific storage unit was clean.MARY R. | First Impressions
Customer did not leave a comment.BRYAN S. | First Impressions
Process was quick and easy. Glad I was able to pickup the same day before close.Diego R.
This is the best location by far, we always have issues at other Locations.CHRISSY G.
I had a reservation for two hours. Pick up at 9 am. When we arrived at 9 am to the location for pick up, I was informed that the truck I had reserved was scheduled for pick up at 10 am. The representative did not seem apologetic for my inconvenience. I tried to show her my confirmation and she did not seem to care. The truck was due back in less than an hour because someone else was to pick it up. I, like the other customers, was paying for my service, and I still cannot see why my reservation was not respected and theirs was. If I could leave no stars I would. And I will not be using these services anymore.Tania B.
This location was excellent, customer service, easy return was excellent.PERRI M.
There's alot you can do first and foremost is hire people with better customer service skills, and problem resolution. Second change the policy to rent a unit. They asked for 3 phone numbers and 3 different address a complete waste of time when in the initial contract signing u can add a clause stating ur property will be appropriated 30 days after failure to pay. Instead of hunting someone down at 3 different addresses. It's a good thing I had booked a second reservation at extra space storage within 8mins over the phone I was moved in no hassle from an inexperienced sales associate. That day that employee let 354.00 walk out the door and I'm sure it's happened multiple timesAntonio R.
Thank you for your great service Mary. Hope to need your services soon.Armando G.
Customer did not leave a comment.Maritza C.
Customer did not leave a comment.Doris O.
The lady was very professional 👏 👌Henry A.
Customer did not leave a comment.Vicky O.
Fast pick up and drop off Gloria at pick up was kind, Courteous and helpfuljoe D.
Everything went smooth until the return. Was charged $51 more for fuel. They said thank was half full when it was closer to one quarter. Take a photo of gas meter when you check out.Shirley R.
Employees are very polite and helpful !Nicole R.
Customer did not leave a comment.Jesse R.
The unit manager is fantastic!KAMESHIA D.
Customer did not leave a comment.Karina I.
truck was unusual when we got to out destination. i refused to ay this bill and requested to be contacted by someone which never happened as the vehicle was damaaged and could not use itMaria L.
Customer did not leave a comment.Jesse C.
We were accused of "chilling" too much at the storage facility when we were only going through our stuff to separate what we needed and did not want. So we were blocked from having access to our storage unit whenever we needed. Mary at the office desk was extremely rude and disrespectful with us every time. I will never do business again with that U-Haul.Maria R. | Overall Experience
Customer did not leave a comment.RACHELLE C.
You provide great service. Don't change a thing!WILLIE T.
Customer did not leave a comment.Lejia D.
Customer did not leave a comment.DAISY P. | First Impressions
Customer did not leave a comment.Samuel Q.
Customer did not leave a comment.ERIC W.
Fast and quick serviceLorraine A.
Gloria the lady in the office was very friendly and explained all charges in detail. Very helpful and she has a beautiful soul. It's nice to still have people like her in this world.Gigi D.
Customer did not leave a comment.Derek P.
Customer did not leave a comment.Wendy S.
Customer did not leave a comment.Ala K.
Very sweet front desk lady.Grace S.
Customer did not leave a comment.Craig C. | Online Move In
Customer did not leave a comment.DANIEL Q.
We rent a truck each month for approximately 4 hrs. We hope we can continue to have this level of service from your store in Rialto. Thank you.FRANK G.
Customer did not leave a comment.DORIS O.
Customer did not leave a comment.Steven L. | Online Move In
I was kind of nervous upon arrival when the lady said she didn't have a unit reserved but she worked it out found the information. Very nice and pleasantDonna E. | First Impressions
10 out of 10.PATRICIA S.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.Daniel Q.
Every time we needed to access the storage the person next to us always had so much stuff making it super difficult for us to be able to access, I was so fearful of bugs getting into our stuff which is the main reason I can felled this storage.Emma M. | Overall Experience
Customer did not leave a comment.MARVIN M.
Customer did not leave a comment.ROSY P.
I need my receipt pleaseROSY P.
Customer did not leave a comment.RODNEY B.
Customer did not leave a comment.JACQUELINE W.
Customer did not leave a comment.TERESA H.
The woman who gave me the truck when I went to rent was rude. I've never gone to pick up a rental before. It's always been my dad. So the fact that I asked her for options and her opinion and Instead told me there are pictures outside really caught me by surprise. She seemed very miserable. Now a days customer service is golden. I feel a job as non complex as hers. She would be more welcoming and willing to help the customers. When I came back to drop the keys off I was very uncomfortable with the thought that the lady might be there. But thankfully it was another lady who was way more helpful.Lilia P.
People were very friendly.RODNEY B.
Customer did not leave a comment.Zoila Z. | Overall Experience
Customer did not leave a comment.GERALD G.
We reserved an appliance dolly and when we got there there wasn't one available. It made our move much harder. The woman working didn't seem to care or try to find us one at another location.MICHAEL P.
Nice customer serviceRodney B.
Customer did not leave a comment.Diana H. | Overall Experience
Customer did not leave a comment.Charles T.
I was disappointed with last minute pick up location change, I had helpers waiting for me. I had to pay them an additional amount for your company blunder. Also the parking and the enter, exit gate need immediate improvement at the foothill site.MAXINE H.
The lady who was helping me is a good customer service.she handled everything well and she’s friendlyTheresa A. | First Impressions
Customer did not leave a comment.Michael C.
Requested mobile check in but when I arrived the key was not left in the lock box. Manager was friendly and provided me with the key within 20 minJennifer A.
Customer did not leave a comment.German F. | Overall Experience
The whole experience was smooth and painless.SHAWN W.
Customer did not leave a comment.Virginia A.
Customer did not leave a comment.gabriel r. | First Impressions
Customer did not leave a comment.RANDY S.
All is great!LARHONDA R.
Customer did not leave a comment.ALBERT P. | Overall Experience
After speaking with General Manager and explaining that I had 2 charges from uhaul he was able to get me to understand that 1 of them was just a temp hold that had been released and not charged twice. Today I check my account and contacted Wells Fargo because now I have overdraft fees and Wells Fargo is saying neither one of those transactions is a holdâ€¦ they were both processed. I'm a single mother just making ends meet and now my daughter can't have what she needs.MONIQUE M.
Miss lead terrible experiencesKURTIS W.
The employee that helped me was friendly and efficient. Thank you!Mark H.
Customer did not leave a comment.jessica a. | First Impressions
Customer did not leave a comment.Teena A.
I love using Uhaul but this time it was difficult because we had to go to two different locations and neither one was close to us. But I still love UhaulCasey K.
Thank you Nester for being a nice human being. You made my day better.Paula P. | First Impressions
Customer did not leave a comment.Haidee A. | Overall Experience
Customer did not leave a comment.Debbie B.
Customer did not leave a comment.Yadira G. | Online Move In
I was told my reservation was for a 8x12 locker and when I got there the receptionist was standoffish and blunt and all that was available was a 5x7. It was too small for all my belongings but I took it anyway since I had no other options in the moment, I was able to empty the trailer for return but had to haul the other half of my belongings and find another facility. I secured a 10x10 and now I will eventually have to move the first items and make several trips. I would have been better off making my own arrangements. My complaint is that the size unit the was RESERVED for me was no longer available once I got there. This SNAFU snarled everything thereafter. Work on that for better reviews and customer experience.Jose g. | First Impressions
Customer did not leave a comment.CRYSTA G.
Customer did not leave a comment.Monica N. | First Impressions
Lady at front desk gave very poor customer service, needs to be more professional. Needs practice on asking the rights questions not just jump to conclusions.Lupe M. | First Impressions
Customer did not leave a comment.Henry W. | Overall Experience
Customer did not leave a comment.Carl D.
Customer did not leave a comment.ALEJANDRO R.
The A/C wasn't working. The cabin smells terrible.RAUL Q.
so dusty and not clean. you can smell that is is not fresh. hopefully you prioritize the cleanliness especially its COVID.NAPOLEON T.
It was in a bad area. I rented a van but was unable to leave with it because the catalytic converter had been cut when someone was trying to steal it according to the general manager. Instead I had to take a larger size box truckâ€”10 foot. It was very wide and hard to keep in the lane. It also required more gas and for me to stop at waystationâ€˜s why would not of had to in a van. Although I was charged the same as if I had rented the van this was inconvenient. I don't consider this to necessarily be the fault of the manager who was very nice to me and very helpful. It's just that it is located in a bad area with high crime.Eileen S.
Customer did not leave a comment.RAUL G.
Apon pick up of my van, my van was disgustingly dirty inside and out. The customer service attendant said that she didn't have anyone to clean my van, and they didn't have a car wash. I rented my van around 12:40 pm, and I returned the van at 3:45pm. When I got back to the U Hall office, the customer service attendant had already locked the office door, and left the facility to go and take care of her personal business, and she didn't return for 2 hours later. It was 3 customer's including myself standing outside in the hot sun waiting to return their vehicles. Out of 15yrs of renting from U Hall, this was the worst experience I ever had with U Hall. I won't ever use your service again.TOYONNIE W.
I have used uhaul many times over the years and this experience was so bad that it will be the last time I use the service. I reserved a 4x8 trailer a month before my move at the Los Angeles Koreatown Location. On the day I arrived for pick up they did not have it for me and stated I could wait till the following day 7/30/21 from the Hollywood location. Or my other option is to get something bigger, which I refused stating my car couldn't handle hauling a bigger trailer than 4x8. They offered no credit as stated on the website and sent me on my way. Later that day they called saying the trailer came in and to come in asap. I pull up and the Manager Juan is out side. He tells me he will hook it up while I go inside and pay. I go in and when they ring me up its an 1500 for the week. I was confused because the initial quote for for 1000 online. I ask the clerk and her only response is to point to the screen and state that is the price. I agree because I've got to move out and I am on a deadline. I pack everything up and head on the road the next day. I only drive for 3 hrs, making it just out side of Barstow when my car begins smoking and the transmission blows out. Stranded on the side of the road I realize they gave me a 5x8 and the extra weight blew out my car, rendering it useless. I try to get through to roadside assistance but was unable to get through to the following day. When I finally get through I have to pay an additional $4500 for a 10ft truck because my personal vehical is not there problem. So I call around and finally track down a 10ft truck in San Bernadino I get towed there and with the help of roadside assistance. I am told I can make the switch from trailer to truck but when I get there the clerk says they wont accept my trailer and we have to travel even further to Fontana to make the drop off. If it had just been one error I think I would be more understanding, but negligence, poor services and constant confusion between dealers leave a very bad taste.Adrian F.
Customer did not leave a comment.Sheila L. | First Impressions
Customer did not leave a comment.MARCOS G.
Customer did not leave a comment.MIGUEL M.
I had rats eat through my belongings and I found a dead one in my stuff as well.Decoda M. | Overall Experience
Friendly and helpful staffAARON M.
Customer did not leave a comment.Andres A.
Customer did not leave a comment.HECTOR C.
This location has great customer service very friendly not like other u-haul locations (Fontana) They could have the windows,mirrors a little cleaner but I understand trucks go out as fast as they come in thank youKATHLEEN H.
Improve picking-up the phone and responding to calls.THEODORE C.
First of all the woman that was supposed to help was late to work. They were supposed to open at 9 but she opened at 9:12amArmando M.
Notbing.. All was very well👍🏼RAMON R.
Perfect for my needs but it took a while to actually find my unit as it was under ground,Sheri C. | First Impressions
Major rats.sasha c. | Overall Experience
Customer did not leave a comment.VERONICA R.
The experience was pleasant and the staff friendly and courteousKARL M. | First Impressions
Customer did not leave a comment.PAUL N.
Customer did not leave a comment.MARK S.
Mary Had very good customer service she was very nice and helpful I give her two thumbs upSYLVIA C.
Both ladies on staff were extremely friendly and welcoming.Martyka T.
Customer did not leave a comment.Cindy A. | First Impressions
Everything really goodDENIS A.
Customer did not leave a comment.CONNIE V.
The location did not have much parking and was definitely tight.BARIN B.
Customer did not leave a comment.Diana H. | First Impressions
Customer did not leave a comment.Elijah S.
Customer did not leave a comment.Rosy P.
Fast and quick and very clean!!!! It's awesome that they close at 7pm!!!TINAMARIE R.
The service was excellent. Cero complaints, to bad we cant move every week go to this office and rent a truck . LolCarlos M.
Customer did not leave a comment.Ruby S. | Overall Experience
I was charged to much. I returned the van before the 24 he period. And they had chargede for the whole day. And they had already rented. So I wasn't saified with the payment. That wasn't fair. I don't have money to be loosi v for nothing. I'm not rich. I could of used that can to finish my moving my stuff and I wDntable to. Because of that incl vieneincr. So I'm sorry. It I hope I don't need to rent from you guys again. But thank you for your interest.ESPERANZA S.
Great customer serviceDARIN H.
Customer did not leave a comment.Jeremiah F. | First Impressions
Great service made easy to use.WILLIE T.
The staff was very helpful. Property was always clean.Arlene M. | Overall Experience
do not charge your customers extra for a al bit of dirt on a rainy day.Pablo P.
Customer did not leave a comment.Maria A. | First Impressions
The service was faster than expected, I was promptly tended to and was given all the information and detailed answers to all of my questions. The general manager was very polite and professional. The location was convenient, clean, and safe. Thanks U-haul for an easy-going experience!Danah W. | First Impressions
Customer did not leave a comment.LISA T. | First Impressions
Make sure all tires are in bvb good shape. Tire went low but after putting air, problem solved.Patricia J.
Customer did not leave a comment.Enedina P. | First Impressions
Customer did not leave a comment.Mary T. | First Impressions
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Clarence C.
Customer did not leave a comment.YATOSHA M. | Overall Experience
Merry x masJonathan M. | First Impressions
The storage units here are clean and maintained. The staff is very helpful and always available. The location is nice and I liked that it wasn’t as big and busy as most uhaul storage units. Anytime I needed to get in and out of my storage I was able to because of its accessible location. Would definitely recommend this particular storage facility. Mike and his co-workers are very friendly and go above and beyond to please their customers.ashley a. | Overall Experience
I usually have to wait 15 mi utes or longer everytime I call in to pay my storage unit.JOSE JR M. | First Impressions
This location was helpful and professional. Thank you.Naim W. | Overall Experience
MICHAEL WAS ALWAYS A GREAT HELP AND WAS ABLE TO ANSWER ALL MY QUESTIONS GREAT CUSTOMER SERVICEKeionie M. | Overall Experience
Michael and the other associate were friendly and helpful.Teresa A. | First Impressions
If a person exits 15 days before their next payment it should be prorated on the simple fact that you’re gonna make money after you have already took a payment from me on that unit will never go back disappointedEdie S. | Overall Experience
The staff members were extremely kind and helpful.Brian H. | Overall Experience
Customer did not leave a comment.Olivia L. | First Impressions
Gloria was very helpful and helped me get signed up and moved into my storage in less than 15 minutes. The storage was nicely cleaned and in a great location. I love that both Gloria and Mike helped me get a floor level storage that I was looking for. So far I’m very pleased with this location over other UHaul locations I have used previously.ashley a. | First Impressions
Customer did not leave a comment.selina m. | Overall Experience
Great customer service, friendly and helpfulKeionie M. | First Impressions
Thank you for your good services.The staff are nice, friendly and very helpful.rasim g. | First Impressions
AWESOMEVernessa S. | First Impressions
Thank youAngela C. | First Impressions
The general manager Josh Perez was one of the nicest friendliest people I've ever met in California. The address is 2775 foothill blvd in rialto California and I definitely recommend you use them.JOHN S. | Overall Experience
N/aJoseph B. | Overall Experience
Great customer service.Vanessa G. | First Impressions
Joshua and staff at U-Haul Rialto have been great to work with. When we moved to Southern California, we rented storage, moving trucks and equipment from Joshua. He was always very helpful.Kevin C. | Overall Experience
Thank you everything was excellent I would recommend it to Anyone friends and family thanksGregory B. | Overall Experience
Gloria was professional and helpful. She made the moving process quick. I would recommend this site to anyone.Wilhelmina D. | First Impressions
I had my storage for a year and a half and everything was good I had no issues it was a little pricey for me but other than that it helped alot.Moises C. | Overall Experience
Gloria provided me with excellent service. She went out of her way to ensure I was taken care of with a storage unit, despite arriving late from another state. She carried herself as a professional.carlos p. | Overall Experience
I was a client at this facility for many years. The staff changed and was always friendly and helpful.CARLOS L. | Overall Experience
Ken was extremely helpful and did a great jobKevin C. | First Impressions
Muchas Gracias por si servicio muy buena compañia.Luz G. | First Impressions
My unit flooding and damage, and next door neighbor bowing out the wall and knocking my stuff over. No good...Horrible experience..IDUVINA G. | Overall Experience
-Donna B. | Overall Experience
They gentleman who helped me was super kind. He really worked with me by helping me get my car on the auto trailer. Then when it wouldn’t fit he kept my truck and auto trailer at his building...Andrew S. | First Impressions
Well liked neat clean,, very helpfulCharles B. | Overall Experience
HorribleLadrina B. | Overall Experience
Storage facility is very clean and well maintained.elvia l. | Reservation
NoneIsmael P. | Reservation
I have no complacs for this facility.Mary P. | Overall Experience
Everything worked out fine. Thank you.Kathryn J. | Reservation
Facility was clean. Cargo van was just what I needed with plenty of room, easy to load and unload and great to drive. Helpful employees. I would rent from them again.CONNIE S. | Reservation
Awesome customer service. Would recommend to family and friends. Thank you. LisaLisa S. | Overall Experience
Great staff. Especially Manager. Will rent again if space needed.Katie S. | Overall Experience
The staff was very helpful and kind.Judy R. | Overall Experience
Awesome storage facility!DANYELLE D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!