Customer Reviews for U-Haul Moving & Storage of Rialto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rialto

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Douglas C. on

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keep doing what you are doing

Yasmina M. on

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Customer did not leave a comment.

Jesse W. on

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I will be calling corporate to file a complaint for being over charged and being treated very rude. All we did was to call the next day to change from a one way, 1 day to 3 day return and I set it up 7:30 am the next day. I have done business at this location since they opened it and got exceptional service. I moved 2 kids twice each across the country, 7 times rent a car trailer. I also have had them set up service for equipment for my kids twice in Colorado and once in New Hampshire superior customer service. But the last time was 8 maybe 9 years ago.

Peter E. on

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Make sure you actually have a truck available when you are accepting online reservations days prior to pick up. Rialto location was super kind and friendly and fixed the situation. I only rented from this location after uhaul pushed me around 4 separate times from other pick up locations.

Salvador G. on

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Customer service rep looks like she was bother when I was talking Spanish to her She's Latina and she speak Spanish and English other than that everything went smooth and it was ok

Ham H. on

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Kevin C. on

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Joshua and staff at U-Haul Rialto have been great to work with. When we moved to Southern California, we rented storage, moving trucks and equipment from Joshua. He was always very helpful.

Gregory B. on

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Thank you everything was excellent I would recommend it to Anyone friends and family thanks

Keviana O. on

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clean the trucks out from trash and debris. Do not rent out trucks with no gas .

Cesar A. on

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Good customer service. Friendly, informative and professional from start to finish. Will definitely use this location again.

Andrea H. on

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Great customer service. Nice and cleaned. Would highly recommend.

Nancy B. on

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Joshua was great, friendly and explained everything perfectly. I will definitely use this location for all m moving needs!

Janice G. on

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Customer service was outstanding. I'm so happy.

Bryan G. on

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Angelia H. on

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Nothing needs to be done. Joshua is very customer service oriented & goes beyond the call for his customers. The process to rent a truck was easy & seamless.

Tamara B. on

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Julie R. on

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Have atleast one backup vehicle Incase other customers don’t return their trucks on time so other customers don’t have to wait over 2 hours for one. What is the point of making a Teo week reservation to have to disrupt the customers move with this type of issues?

Wilhelmina D. on

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Gloria was professional and helpful. She made the moving process quick. I would recommend this site to anyone.

Wilhelmina D. on

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Juan M. on

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Eric T. on

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Everyone here is very friendly and professional. Thank you for all your help!

Michael K. on

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Richard R. on

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Adriana B. on

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Very happy with service and truck. I’ll be back ! Thank you !

Moises C. on

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I had my storage for a year and a half and everything was good I had no issues it was a little pricey for me but other than that it helped alot.

Leticia S. on

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HIREN P. on

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Richard M. on

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carlos p. on

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Gloria provided me with excellent service. She went out of her way to ensure I was taken care of with a storage unit, despite arriving late from another state. She carried herself as a professional.

Hugo C. on

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I didn’t drop off but my husband said it was easy to leave the truck and the service was quickly done no issues

Donald R. on

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The customer service representative was very helpful and courteous

Charles F. on

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with only one employee the process of getting the truck and returning it was very slow, but the personel was courtesy and professional, i was pleased. thank you

nicholas C. on

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Mr. Perez very professional and helpful.

Elizabeth O. on

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Richard T. on

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MARY M. on

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This location is very clean and professional and I always get nice clean trucks. The employees really know how to make a customer feel good with their awesome customer service.

Jan T. on

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Everything was great!!!! No improvement needed.

CARLOS L. on

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I was a client at this facility for many years. The staff changed and was always friendly and helpful.

Kevin C. on

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Ken was extremely helpful and did a great job

Luz G. on

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Muchas Gracias por si servicio muy buena compañia.

IDUVINA G. on

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My unit flooding and damage, and next door neighbor bowing out the wall and knocking my stuff over. No good...Horrible experience..

Donna B. on

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Andrew S. on

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They gentleman who helped me was super kind. He really worked with me by helping me get my car on the auto trailer. Then when it wouldn’t fit he kept my truck and auto trailer at his building...

Charles B. on

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Well liked neat clean,, very helpful

Ladrina B. on

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Horrible

elvia l. on

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Storage facility is very clean and well maintained.

Ismael P. on

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None

Mary P. on

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I have no complacs for this facility.

Kathryn J. on

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Everything worked out fine. Thank you.

CONNIE S. on

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Facility was clean. Cargo van was just what I needed with plenty of room, easy to load and unload and great to drive. Helpful employees. I would rent from them again.

Lisa S. on

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Awesome customer service. Would recommend to family and friends. Thank you. Lisa

KATIE S. on

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Great staff. Especially Manager. Will rent again if space needed.

Judy R. on

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The staff was very helpful and kind.

DANYELLE D. on

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Awesome storage facility!