Customer Reviews for U-Haul Moving & Storage of Rialto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rialto

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JOSE JR M. | First Impressions |
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I usually have to wait 15 mi utes or longer everytime I call in to pay my storage unit.

LOLA A.
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Customer did not leave a comment.

Lorrie D.
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Customer did not leave a comment.

Velvet T.
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Customer did not leave a comment.

Keith M.
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They tried to over charge almost double. The person could not explain what happened, but did finally correct it

Naim W. | Overall Experience |
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This location was helpful and professional. Thank you.

Josemiguel D.
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Customer did not leave a comment.

JOHN T.
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The first location on Hallmark Parkway and San Bernardino is the closest location to me however the manager tried to overcharge me $190 before I even took the truck he also claimed that U-Haul doesn't except my Visa card The manager on Hallmark Parkway is horrible to do business with so I had to drive to this location which added miles please someone talk to him Does U-Haul have different policies for different customers in the past I've always paid $100 deposit on my card or cash in the balance owed if any when I return horrible location I would not recommend this site to anyone

Patrick C.
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Customer did not leave a comment.

Athena P.
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The equipment should be clean at all times

Olivia E.
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Customer did not leave a comment.

Ernest G.
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Everything was fine. Fast check out and excellent check in.

Stuart G.
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Customer did not leave a comment.

Keionie M. | Overall Experience |
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MICHAEL WAS ALWAYS A GREAT HELP AND WAS ABLE TO ANSWER ALL MY QUESTIONS GREAT CUSTOMER SERVICE

THOMAS A.
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Mike and the female were both friendly and efficient. Good people to work with!

Victoria W.
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Customer did not leave a comment.

Danny M.
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Customer did not leave a comment.

JUDY R.
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I had a really nice gentleman to help me the band was very clean and very nice ride and I appreciate everything that I was helped with and I will refer my friends to rent one of the U-Hauls and I will be back to read it again

Rosevelt W.
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Keep doing what you are doing

Elias F.
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The mobile pickup thing is great and easy the whole process was great I got the place follow the instructions and and in less than 10 minutes I was on my way back home Truck was clean and driving ok My only complaint is when I returned it I didn't read carefully the Instructions on where to put the key back so I tried to put back on the lockbox and this lady rudely told me what are you doing?? Like I was little kid about to break something I think she can be little less rude and just instruct you what to do instead of being rude I personally recommend this place easy process good deals But Only one thing rude lady!!

Nancy O.
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Everything was great at drop off!

BARBARA R.
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Customer did not leave a comment.

Teresa A. | First Impressions |
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Michael and the other associate were friendly and helpful.

VALERIE C.
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Customer did not leave a comment.

Adam G.
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Was misquoted rental price Online And I Feel extremely ripped off

THOMAS A.
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Mike was really helpful and we were quickly on the road. When I returned my rental, once again I was quickly signed out. Thanks Mike.

Lyle I.
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Customer did not leave a comment.

Edie S. | Overall Experience |
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If a person exits 15 days before their next payment it should be prorated on the simple fact that you’re gonna make money after you have already took a payment from me on that unit will never go back disappointed

Salvador M.
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Everything was excellent

Dwight R.
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notta

MANIKA F.
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Battery died. I never could get through to road service. Manager at location refused to give me any discount for my trouble. Never again.

Jamal L.
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There was only one person in this office. While she was courteous and professional we had to wait a few minutes before she let us in. Then when we returned we waited another 10 minutes before we decided to drop the keys and leave. I know COVID-19 is a problem but if you're open for business you have to answer your phone or the call bell. Also she didn't have any rope to purchase so we wasted time at the dollar store searching for items that should be readily available.

MARIA E.
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Customer did not leave a comment.

John C.
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check if the trucks are clean in person not by photo

CHRISTY S.
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Mike was professional, pleasant, efficient, and a pleasure to work with. Thank you Mike for your assistance.

Blas G.
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Make moving vehicles a bit more fuel efficient.

SAIDA B.
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Mike had great customer service and with this being my first time renting, he made it a great experience. The prices kinda adds up higher than expected, but I would see myself going back. Next time I'll be smarter and will rent a larger U-Haul to avoid multiple trips.

HYO K.
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Great service

HYO K.
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Customer did not leave a comment.

Brian H. | Overall Experience |
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The staff members were extremely kind and helpful.

Barbara A.
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Customer did not leave a comment.

Olivia L. | First Impressions |
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Customer did not leave a comment.

Lino J.
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Customer did not leave a comment.

KEITH Y.
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Customer did not leave a comment.

Frank G.
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Very pleased with staff help. Will continue to rent truck monthly. And yes, would recommend your services to friends.

Scott F.
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Nothing i can think of

Greg G.
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Customer did not leave a comment.

THEODORE W.
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Really enjoyed the experience. Will rent again.

Clifford M.
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Customer did not leave a comment.

Juan S.
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Personnel really needs some customer service training. No class in communicating with customer. No offense but comparing the treatment associates give u at riverside location . NO MATCH. N truck was all dirty.

ashley a. | First Impressions |
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Gloria was very helpful and helped me get signed up and moved into my storage in less than 15 minutes. The storage was nicely cleaned and in a great location. I love that both Gloria and Mike helped me get a floor level storage that I was looking for. So far I’m very pleased with this location over other UHaul locations I have used previously.

Alex S.
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Mike the manager was great. He's very friendly, professional and helpful. I will return to that store. I hope he's recognized for his great service, thank you

selina m. | Overall Experience |
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Customer did not leave a comment.

Keionie M. | First Impressions |
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Great customer service, friendly and helpful

Antonio D.
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Great Service

Melissa C.
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There were 7 truck lined up on the street because there was no room to store the trucks in the yard. The service manager didn't know that I was dropping off the truck at his site and he didn't understand why U-Haul would call and request that I change my drop off location to his site because he already had to many trucks.

Rosevelt W.
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No need for improvement customer service was excellent check out and check in

Sergio J.
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Bests service and friendly not like Fontana

Margaret G.
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Close location. Good friendly customer service. Knowledge.

Warren B.
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Nothing very Professional.

David R.
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Customer did not leave a comment.

Daniel A.
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All was good

Nathalia R.
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Lady at the friend desk was Fast and friendly ! Would recommend to family and friends. Much better experience than I had in the fontana U-Haul. I'll just leave it at that.

Christopher B.
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Customer did not leave a comment.

Artemio C.
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Customer did not leave a comment.

Joseph O.
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Excellent staff, knowledgeable, attentive, and courteous.

Gabriela E.
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Customer did not leave a comment.

Joseph O.
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nothing, all was great!

Johnathon C.
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Customer did not leave a comment.

Gina W.
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Customer did not leave a comment.

Manuel R.
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Customer did not leave a comment.

Delilah C.
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I was Extremely Happy with the service. Manager Josh is Awesome! He got us in and out with our rental

John R.
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Customer did not leave a comment.

Moises M.
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Customer did not leave a comment.

Anna C.
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Customer did not leave a comment.

rasim g. | First Impressions |
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Thank you for your good services.The staff are nice, friendly and very helpful.

Vernessa S. | First Impressions |
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AWESOME

Kathy L.
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Customer did not leave a comment.

LUIS E.
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Online rental attempt sucked, Javier didn't even attempt to call my alternate contact, so I was better off going to the rental office.

Irma O.
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Customer did not leave a comment.

Juan M.
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Customer did not leave a comment.

Alexander C.
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The customer service was by far the worst I have ever dealt with. The front desk lady was trying to charge me an extra day when she had clearly no idea how long I rented the u haul for and wouldn't reason with me when I tried to clarify. She was very unprofessional and made U haul lose a customer.

Anna Lisa R.
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Only thing the side mirrors did not adjust. I had to have someone spot me. When adjust the mirrors popped immediately to the original setting. Aside from that GREAT first experience.

Phillip B.
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I enjoyed the experience. I have gone to another U-Haul in the area and hated every minute of it :-). This was a pleasantly different experience than my previous one with the other company. The employees were attentive and did their job quickly and well. I would definitely go back

Jesus S.
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Customer did not leave a comment.

Monica C.
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Customer did not leave a comment.

Yolanda S.
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Excellent customer service!

Demetria C.
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Happy with the outcome 100% satisfied

Angela C. | First Impressions |
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Thank you

JOHN S. | Overall Experience |
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The general manager Josh Perez was one of the nicest friendliest people I've ever met in California. The address is 2775 foothill blvd in rialto California and I definitely recommend you use them.

Frank S.
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the GM Josh Perez was very professional and courteous and I would definitely recommend going to this specific location. it's in rialto off of pepper and foothill. thanks again Josh for being so nice and respectful

Steven B.
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Customer did not leave a comment.

Rosanna P.
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I must say my experience was great he Was professional, pleasant, efficient, n informed me of the storages I really enjoyed talking with him About ur storage I give him a +A hes awsome happy i was able to met him

Matthew G.
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The representative was courteous and professional. Our truck was ready on arrival. We would definitely use this location again.

Nicholas K.
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Customer did not leave a comment.

Adrian M.
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Customer did not leave a comment.

Mathew S.
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Customer did not leave a comment.

Hilda D.
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Customer did not leave a comment.

David A.
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Customer did not leave a comment.

Albert J.
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Everything was very cleaned and the technician was very professional .

Daniel R.
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Customer did not leave a comment.

Eusebio J.
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It was not maintained because the person the prev renter just dropped it off so I can understand it not being clean. The issue I had was the the U-Haul In Fontana off Sierra I originally went to. Took forever to get helped. The line was long but not that long and they had 2 people helping customers but one of the employees was helping this one customer the entire time I was there so we were left with 1 person to help everyone. It took almost 1 hr to make it to the front just to tell me they don't have any 15, 17 or 20 trucks I can rent. They reserved a spot for me next door in Rialto but when I went the guy was like we close at 2 and they aren't dropping off the vehicle I need till 3. I had to go to this last place that helped me

Joseph B. | Overall Experience |
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N/a

ARVELLA N.
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The size truck was very convenient my real only complaint was it was a bumpy ride not sure why its jake alot but once i got over the speed limit of 65 it smoother

Eduardo F.
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Customer did not leave a comment.

Jon H.
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Quick and friendly service

Vanessa G. | First Impressions |
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Great customer service.

Jacqueline S.
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Gloria and Joshua gave me excellent service. Joshua was very knowledgeable of the questions that I needed answered for renting the Uhaul and my storage size.

Ernest R.
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Everything went well,your equipment was outstanding,so yes I would tell anyone looking to rent.

Jocelyn V.
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You guys doing great, customer service was excellent especially Joshua Joseph Perez, he is so friendly and professional.. Thank you for your kindness.. I highly recommend to all my family and friends.

Patrice H.
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Customer did not leave a comment.

Gabriela E.
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Customer did not leave a comment.

Patricia J.
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Mr. Perez was professional, friendly and efficient. I appreciate that he directed us to a Goodwill store that was in close proximity, which saved us several driving miles. He also tolerated my husband's corny jokes with good humor, and I really appreciate that. We will remember this location of we have need of a large truck again.

Edgar G.
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Customer did not leave a comment.

KAREN W.
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Great service, great people!

Abraham G.
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Customer did not leave a comment.

Kevin C. | Overall Experience |
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Joshua and staff at U-Haul Rialto have been great to work with. When we moved to Southern California, we rented storage, moving trucks and equipment from Joshua. He was always very helpful.

Gregory B. | Overall Experience |
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Thank you everything was excellent I would recommend it to Anyone friends and family thanks

Wilhelmina D. | First Impressions |
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Gloria was professional and helpful. She made the moving process quick. I would recommend this site to anyone.

Moises C. | Overall Experience |
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I had my storage for a year and a half and everything was good I had no issues it was a little pricey for me but other than that it helped alot.

carlos p. | Overall Experience |
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Gloria provided me with excellent service. She went out of her way to ensure I was taken care of with a storage unit, despite arriving late from another state. She carried herself as a professional.

CARLOS L. | Overall Experience |
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I was a client at this facility for many years. The staff changed and was always friendly and helpful.

Kevin C. | First Impressions |
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Ken was extremely helpful and did a great job

Luz G. | First Impressions |
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Muchas Gracias por si servicio muy buena compañia.

IDUVINA G. | Overall Experience |
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My unit flooding and damage, and next door neighbor bowing out the wall and knocking my stuff over. No good...Horrible experience..

Donna B. | Overall Experience |
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-

Andrew S. | First Impressions |
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They gentleman who helped me was super kind. He really worked with me by helping me get my car on the auto trailer. Then when it wouldn’t fit he kept my truck and auto trailer at his building...

Charles B. | Overall Experience |
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Well liked neat clean,, very helpful

Ladrina B. | Overall Experience |
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Horrible

elvia l. | Reservation |
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Storage facility is very clean and well maintained.

Ismael P. | Reservation |
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None

Mary P. | Overall Experience |
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I have no complacs for this facility.

Kathryn J. | Reservation |
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Everything worked out fine. Thank you.

CONNIE S. | Reservation |
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Facility was clean. Cargo van was just what I needed with plenty of room, easy to load and unload and great to drive. Helpful employees. I would rent from them again.

Lisa S. | Overall Experience |
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Awesome customer service. Would recommend to family and friends. Thank you. Lisa

KATIE S. | Overall Experience |
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Great staff. Especially Manager. Will rent again if space needed.

Judy R. | Overall Experience |
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The staff was very helpful and kind.

DANYELLE D. | Overall Experience |
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Awesome storage facility!

No reviews have been submitted for this location.

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