Customer Reviews for U-Haul Moving & Storage of Richfield

351 reviews

1080 S Hwy 118   Richfield, UT 84701

(435) 201-6255

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(435) 201-6255

1080 S Hwy 118
Richfield, UT 84701

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lane N. 
Rating:
4.0

More attention to detail and less assumptions.

larry E. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

These folks are terrific and the units are impeccable. Don't overlook the supplies for sale-their boxes and moving supplies are great and they have everything to help pack stuff. An excellent experience.

DIANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine C.  |  First Impressions 
Rating:
5.0

Totally satisfied customer. Great job.

Wesley H. 
Rating:
5.0

The manager was very knowledgeable and friendly

zacharia K. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Keep up the good work.

larry E. 
Rating:
5.0

Phillip was as friendly as you get. It was his customer relations that made us go back

Randy M.  |  First Impressions 
Rating:
5.0

Staff and facility in Richfield, UT was fantastic. The only inconvenience I had was the distance from my residence (2.5 hours away.) I was disappointed that this was the closest facility that would accept my U-Box container.

Cynthia G.  |  Overall Experience 
Rating:
5.0

New location in Richfield--Utah very big and organized--great people

ROBERT R. 
Rating:
5.0

Amazing! Signing on and making payments was easy, the facility was bright and always perfectly clean. I moved out on a Sunday night. They called first thing Monday to ask if I had moved and we were able to close my account over the phone. I am sad to leave honestly and I will be back and recommending!

Maryn M.  |  Overall Experience 
Rating:
3.0

I don't agreethat I left destination with the they said I did. Not happy with that an won't use the service again

Gayle P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etta H. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

carol t.  |  Overall Experience 
Rating:
5.0

If there is a hand truck and moving blankets in the truck why do you have to pay to use them? They take up room that could be used.

Brent U. 
Rating:
1.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Jerald J. 
Rating:
5.0

Customer did not leave a comment.

jerry t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Sierra Jade A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

dean C. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

I was very pleased with the service personnel.

Ray N. 
Rating:
5.0

I'm good

dean C. 
Rating:
5.0

Phil went above and beyond trying to make things as easy as possible for me. I appreciate all the assistance he provided.

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Zacharia was excellent

juan M. 
Rating:
3.0

Customer did not leave a comment.

Malcolm J. 
Rating:
5.0

Very excellent.

Kevin H. 
Rating:
5.0

Everyone I dealt with were very friendly, helpful and courteous. They could train some other folks I have encountered recently on how to do customer service the right way.

Carol D S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danna S.  |  First Impressions 
Rating:
5.0

I remembered the due date wrong went in to pay my bill after only being 3 days late and they put a lock on it already. No call , e.mail or any correspondence at alll, we stoped at our unit to drop off a couple items and when punching in our access code it sounds an alarm very embarrassing. We got a late fee and was treated poorly. I would understand if we were a month late but a few days that’s crazy. We pay now on the first to avoid being humiliated again.

shelly r.  |  First Impressions 
Rating:
4.0

The truck was damaged and ruined some of the items that were being transported. My kingsize mattress that was only about 6 mo. Old was water soaked and a box on top of my armoire. When we took the box off it pooled off the finish. When we dropped the truck off we told the gentlemen and hechas the report. Hexalso saw where the leak was coming from.

sandra P. 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
2.0

I ordered a van they gave a moving truck. I have bad knees hard to get in and out. I spent $25.00, $50.00 and $65.00 and I was not happy about that. Over all the service ducked m

Marjorie S. 
Rating:
2.0

They allowed someone into my storage unit with out my permission. Then when after moving out they try and tell me that I broke there door and cut off there lock that was never there.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Jamie and philip were excellent and very knowledgeable and pleasant it was a great experience thanks

Phillip C.  |  First Impressions 
Rating:
5.0

Pretty good the way it is

zack S. 
Rating:
5.0

U-Haul were very accommodating to our changing situation resulting in the need to extend the trailer rental several times during the rental.

Lex L. 
Rating:
4.0

Customer did not leave a comment.

Naomi S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very nice place would use again

terry t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

This is a great storage facility. It was clean and well lit. The corridors were wide, which was nice when trying to put furniture into the unit. The loading dock was large and trollies were also available for our use. The staff was friendly and extremely helpful. We were very happy and highly recommend!

Cynthia T.  |  Overall Experience 
Rating:
3.0

The clerk was very polite but definitely needed training. Quoted us $197 for an upgrade to an 5x8 trailer. We declined. Found out it was actually $112. Could not locate a return location. We found one online. Received a call to return it to a different location. We actually returned it 1/2 block from our storage unit, rather than 10 miles away. Not helpful at all. Three other employees and the manager were in the office and offered the clerk no help.

george H. 
Rating:
5.0

Customer did not leave a comment.

WESLEY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renae B. 
Rating:
5.0

Excellent

Dominic L. 
Rating:
5.0

The young man who help me with the return was excellent. He greeted me cheerfully, that was important having just spent the past three days either loading or unloading the truck. Your facility is amazing! Give that young man a raise, a pat on the back and my sincere thanks.

WESLEY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

The team was very helpful.

Bernardito S. 
Rating:
5.0

Also, I have no suggestions. The overall experience was so easy and painless.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Nichole G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gregg t.  |  Overall Experience 
Rating:
5.0

Excellent customer service

JONATHON N. 
Rating:
5.0

All the employees were very willful and very nice. Even the manager. I was very happy with them and the way they treated me. I would recommend and use them again.

Angelo N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

I utilized trucks, trailers and storage facilities at the Richfield location. I interacted with 6 of the 8 employees all of which were kind, helpful and made sure I had everything I needed.

EMILIE R. 
Rating:
4.0

Easy and willing to work with you

dan s.  |  First Impressions 
Rating:
5.0

I was very happy with the service. And the extra effort from the staff A+

Duffy W. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Very professional and representation was over the top, they had the extra straps needed to tie down the vehical on the transport because of the over sized jeep tires, the trailer was a dream to pull with my 2500 duramax no issues whatsoever, once at my destination called the 1-800 they directed my to a drop location that was closed, I was instructed to drop anyways take pictures of the trailer, the next day received confirmation all was good, definitely when it comes to trailer transport don't look further than U haul! 10 stars in my book!

Jim Y. 
Rating:
4.0

Customer did not leave a comment.

LeeAnn B. 
Rating:
3.0

I would recommend cleaning the vehicles before providing them to customers, especially during a pandemic. The truck was filthy and stunk, I had to ask the employee to wipe the spills out of the cup holder before I left. I found chips under the seat and I didn't eat any chips during this trip.

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Angelo N. 
Rating:
5.0

Good service, helpful agents.

MaryEllen C. 
Rating:
4.0

Wrong address of location was put in but the people in Chandler wonderful to work with and everything worked out wonderful

Terri C. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Everything was great. Clean and courteous. Very helpful. And friendly.

Candice P. 
Rating:
3.0

We are very upset. We had to pay another month. We were getting our stuff out in a few days. The person behind the counter said don’t worry we will pro rate it: we got our stuff out and the person behind the counter said we don’t do that. We are not very happy having to pay a full month when we only used it a day or 2 into the month

JEAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Felix E.  |  First Impressions 
Rating:
3.0

Your sales lady was one of the nicest people I've dealt with in a long time. Very kind,polite, helpful. She deserves a gold star. Thank you.

John H. 
Rating:
5.0

Customer did not leave a comment.

Amber N. 
Rating:
5.0

Customer did not leave a comment.

LARS H. 
Rating:
5.0

Zack was very friendly and helpful with my unit and equipment return. Thank you so much for your understanding

Crystal W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Really beautiful facility, well maintained, staff is very nice 👍.

Darcey T.  |  First Impressions 
Rating:
5.0

Jamie was very helpful.

trevin Y. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The facility is clean and well-maintained. My customer service representative was very kind, patient and helpful. She carried a heavy package of boxes to my car for me and walked me to my unit to show me how everything worked. Her care was greatly appreciated.

Cathleen M.  |  First Impressions 
Rating:
5.0

As always: Excellent and quick service, keep up the good work

Lex L. 
Rating:
5.0

Customer did not leave a comment.

JEAN H.  |  First Impressions 
Rating:
5.0

The trailer was older but seemed to have been maintained. It towed very well.

Troy M. 
Rating:
5.0

Thank you 😊

john R. 
Rating:
5.0

Customer did not leave a comment.

Khristine P. 
Rating:
5.0

Customer did not leave a comment.

PEGGY N. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Best storage place we have ever used! We have been in dozens of places…this is #1. Super well managed, nice people, clean and easy to use!

Peter J. 
Rating:
5.0

Customer did not leave a comment.

Harvey J. 
Rating:
1.0

I was charged extra mileage for delivery of your truck to a different city which I see as I was helping you. I don't care what your estimate mileage is, charging me a couple bucks and not giving me a discount for returning it 2 days early? I have used only U-Haul for years except when I could not get a rental. IF there is a Next time deliver your own truck!

Mack B. 
Rating:
5.0

U Haul associate went above and beyond to help us with rental unit and questions we had

HOWARD P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
4.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

When we arrived to move in at our new location, the residence was not ready for us. We contacted uhaul and they agreed to let us keep the truck for one more day. This saved us from moving everything to storage for a day then Back into another truck. Saved the day for us again.

MITCHELL T. 
Rating:
5.0

this guy was great!

Reid H. 
Rating:
5.0

Customer did not leave a comment.

Ann B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Lana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOLAN P. 
Rating:
5.0

Joan and staff were so friendly and professional… The entire process ended up being so much easier than I had originally anticipated! THANK YOU!!! :D

Tracy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanelle S. 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judith D. 
Rating:
5.0

Customer did not leave a comment.

LISA H.  |  Overall Experience 
Rating:
5.0

That was the fastest experience getting a storage unit I’ve ever had !!! So knowledgeable and helpful to help us find the size we needed !! The facility is so clean ( there was someone cleaning while we moved in). Thanks for an amazing experience

wade h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Super easy, safe facility, good location, updated technology. Smart and effortlessly efficient staff!

Alyssa G.  |  First Impressions 
Rating:
5.0

Excellent store, great people.

Justin D. 
Rating:
5.0

Very helpful

Mary Ellen C. 
Rating:
5.0

Nothing! It was an amazing experience today. Joan was lovely.

Leslie M. 
Rating:
5.0

Great service and at short notice, thank you

Nathan H. 
Rating:
5.0

One of best U-Haul businesses I ever have experience. They have Excellent packing and moving supplies.

Peter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANDREA M. 
Rating:
4.0

Stop changing the price on a reservation when the date needed changes

Donald R. 
Rating:
5.0

Everything was easy. Quick in and out and a great rate.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
1.0

The facility its self was great. Employees are ridiculously pathetic. It appears the manager is embezzling money or something very fishy is going on there.. even with proof that all payments were made, I was continuously charged late fees even if payment were received on due date or before due I was charged $30 in late fees monthly. On top of a lein because I refused to pay the last 2 months when I had realized, I had been charged $30 every month for almost year and payments were not posted... I talked to corporate when, our local llady Joan turbed into royal Beast after bringing it to her attention I was aware of what was happening. I continue to fight with daily 4 for months her running my card without authorization several times put in my bank account in the negative and talks to me a whole bunch of overdraft fees which is only hurting my credit. when I done nothing to deserve it she needs to be investigated and she needs to be investigated her name is Joan in Richfield Utah. Because of that woman I no longer with you uhaul. and I will not say one positive thing about it to anyone. this is a very small town and sink or swim it's all word-of-mouth, here at the business lives or not. And I'm pretty sure I'm not the only one she's got. I ended up paying over $350 to get my stuff out of there which was less than she was requesting. She wanted over 500 but settled for 350 via 3rd party. In all honesty I should take this to court and fight it and have her prosecuted for unlawful transactions of the financial card because she ran it without permission uncountable times in fact several times the same day. After I had specifically talkin to her uncountable times about removing my card number and no longer forcing payments without my permission. I should have bought it instead of hate it but I wanted my stuff and I want it gone I'm sick of the drama I just said she's going to do this to somebody else

Misty W.  |  First Impressions 
Rating:
5.0

Provide outside trash receptacles for the customer to use during cleaning at turn-in. I appreciate favorably the broom that was provided. (Richfield location). People were all great.........

Thomas G. 
Rating:
5.0

Excellent customer service. Thanx.

Tracy L. 
Rating:
5.0

It was by far the best storage unit I have rented

BRENT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

We had a great experience! Customer service was awesome!!!

Clay J. 
Rating:
5.0

Customer did not leave a comment.

Keven C.  |  First Impressions 
Rating:
5.0

We did notice half of the marker lights not working. a tye down ring on front right side would be helpful.

Keven C. 
Rating:
5.0

Customer did not leave a comment.

Ericka V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL J. 
Rating:
1.0

Still waiting to hear back from customer service team about our experience

Luis M. 
Rating:
5.0

The personal we're very thoughtful, and attentive to my needs. Would use again

Richard S. 
Rating:
5.0

The staff was real friendly & helpful . easy access clean unit very happy. If I ever need a storage unit i'm going to uhaul.

kevin g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry O.  |  Overall Experience 
Rating:
4.0

interior of the cab hadn't been cleaned real well. there was spilled soda in the cup holder. blankets and a dolly are automatically included which could serve as a bonus but they were both in the way. I could take the dolly out but the bracket was in the way. The blankets cannot be removed unless you break a seal on the zipper and if you break the seal you are charged $10. We had no choice but to break the seal and remove the blankets because we needed that space, we did not use the blankets. I love U-haul trucks, they have so many great features, just really wish this truck didn't include the dolly and blankets.

Dustin D. 
Rating:
5.0

Nothing

donn S. 
Rating:
5.0

This place is fantastic....they should teach the world how to do business! Lovely clean, decorated bathrooms are better than the hotel!!! Super helpful people...everything perfect!!!!😎

Janet J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
2.0

Way to expensive and you had to go clear around the building after hours to get in

dustin u.  |  Overall Experience 
Rating:
4.0

The person at the desk was pleasant, helpful, and professional. I am impressed with the size and scope of the facility. Have since stored some items, easy access, comforting with security.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha M.  |  Overall Experience 
Rating:
5.0

Great Staff, Great facility

Terri S.  |  First Impressions 
Rating:
5.0

The staff was very helpful choosing the correct size of storage unit. The representative at the location I brought my belongings to, was very kind and knowledgeable in her position with the company. Acceptional clean facility and great access to moving supplies and equipment.

Ann B.  |  First Impressions 
Rating:
5.0

Loading the unit took little longer then I expected. The staff was so nice they even got a bowl of water for my puppy! Nice & friendly highly recommend

Taston M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shalisse m.  |  Overall Experience 
Rating:
5.0

Jaime was very nice and really helpful in explaining the differences in online versus the actual facility.

Sara C.  |  First Impressions 
Rating:
5.0

It was awesome.

Jonathan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN KEITH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie G.  |  First Impressions 
Rating:
5.0

a first time experience doing business w/U-Haul...from driving the truck to using the storage facility was an excellent service...

ROBERT J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON G.  |  Overall Experience 
Rating:
5.0

Great place for storage. Easy and convenient. Staff were great.

Wendi S.  |  Overall Experience 
Rating:
5.0

The stall was very helpful and signed me up quickly

BRENT B.  |  First Impressions 
Rating:
5.0

A very clean and professionally run location.

Tim T.  |  Overall Experience 
Rating:
3.0

I was incorrectly charged for the first month, when it was supposed to be free. Lady at store said she'd fix next month. So I hope that it's taken care of. Otherwise everything was fantastic, beyond computer error. Thanks, Alyssa Gentry

Alyssa G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiamoa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter B.  |  First Impressions 
Rating:
5.0

Friendly service, brand new storage unit.

Tim T.  |  First Impressions 
Rating:
5.0

The employee that I talked to on the phone went above and beyond. I wish I could remember her name but I’m not near my notes. She was wonderful.

becky h.  |  First Impressions 
No reviews have been submitted for this location.

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