Customer Reviews for U-Haul Moving & Storage of Richmond

Rating:

5.0

Everything was great besides when I went to fuel the truck up your gauge stuck and didn’t read until it was plum full. Only reason I am disgruntled is because you guys sure charge a hell of a lot for fuel that’s not returned but don’t reimburse fuel that’s given over the line.

Rating:

5.0

We only rent from here !

Rating:

5.0

This location was very professional and friendly. They made the returning experience exceptional.

Rating:

5.0

I can't think of anything more this establishment can do to improve. Greg and Sarah we great!!! Highly recommend this place for all ur Uhaul needs. FIVE STARS ⭐⭐⭐⭐⭐

Rating:

1.0

26ft truck leaked and everything that we loaded first was so wet that it was damaged, all the cardboard packaging was just waterlogged. We called Uhaul, manager called us back, we sent her pictures and haven't heard anything from her since.

Rating:

5.0

Great experience all around. Facility was super clean and easy to get to and staff were courteous, helpful and patient. Would highly recommend.

Rating:

5.0

Tire pressure was low on one tire but quickly fixed when pointed out

Rating:

3.0

Good service, friendly helpful staffing

Rating:

3.0

Make sure the inside windows and windshield is clean

Rating:

5.0

Everything was awesome I was greatly pleased with the service

Rating:

5.0

Very happy!

Rating:

5.0

Better running trucks

Rating:

5.0

Very nice staff. Answered all questions that I had even days before moving.

Rating:

5.0

Very nice to deal with.. Very clean building

Rating:

3.0

When I was past due by a few days employees would call family on my account looking for me. Pretty annoying and to much.

Rating:

5.0

Great service, I was greeted right as I walked in the door , no hassle , handled everything smoothly in a super timely manner !

Rating:

5.0

I have enjoyed working multiple times with the staff there. They are extremely helpful, and very polite.

Rating:

3.0

The van ran and carried what I needed it to carry. That's what I would expect to happen.

Rating:

3.0

The cab had dog food all over the floor. The back had trash in it and was filthy. And it reeked of cigarettes. The mileage was off by a couple hundred miles and the half tank only had a quarter tank in it. I brought it back with a half tank, wondering if I got credit for the gas? The U-Haul attendant came out and documented everything. Also, the van needs alignment. It was pretty shaky.

Rating:

2.0

Don’t charge $40 for gas for a 17 mile trip

Rating:

4.0

If I have to pay $40 for an additional day, I should get an additional DAY, not just an additional 4 hours.

Rating:

5.0

Great transaction

Rating:

5.0

After coming in from a very long trip from Texas, the team here went above and beyond in their customer service. I needed a larger unit in a pinch and it was all handle over there phone in a matter of minutes. Thank you for all of your assistance and patience!

Rating:

5.0

Maxwell was a great help and very friendly and professional. Made the whole experience great.

Rating:

1.0

Never, !!!!!!!!!!!!!

Rating:

3.0

I was charged the original amount held on my card which was for 20 miles. I only traveled 8 miles. When a customer pays “per mile” they should only be charged for the miles traveled.

Rating:

1.0

Because of my ex boyfriend (whom I have a restraining order on) they tried to tell me I only had 30 mins to get my stuff out

Rating:

2.0

The manager where we picked up equipment suggested this drop off location in Richmond because they would offer help unloading but this was not the case. They said that if we needed help unloading car it would cost us $40 so we had to do it ourselves then they weren't helpful removing trailer, and as 2 women renting hauler, had to figure it out ourselves. With the cost of rental, and just common courtesy, helping with equipment should be part of the service.

Rating:

5.0

Staff was amazing, made my rental experience go smoothly. Return procedures were well-done. Manager was knowledgeable and considerate. This will be my go to location for rentals.

Rating:

5.0

Keep all these associates on-board. They are so great and genuine with your customers. Honest and courteous with me in handling my job order. Thank you.

Rating:

5.0

I was a good and clear communicated experience

Rating:

5.0

I have used this faciallty several times and recommened my sister to use it she still has several ynits. Staff is always nices and helpful. Very clean wouldnt go anywhere else.

Rating:

5.0

This location has everything you need to help in your move. It has plenty of choices in vehicles and supplies at a reasonable rat and the employees are very helpful and friendly. I would definitely recommend them and will use them for future needs.

Rating:

5.0

Great customer service. Very kind and helpful on move-in day.

Rating:

5.0

I am a repeat customer. Usually, I only need use of your moving truck. I have had a couple short term storage use. Although this last experience was a long term storage rental. I would like to personally Thank Shara. Uhaul Westside Richmond IN, 47374. She was always helpful and professional . She was very understandable about my financial situation. I am retired and living on a single check per month. My move in date was on the 26th of the month. Therefore, my payment was due on the 26th of each month. Every month when I called her on the Sunday before the 26 date of every month. She always remembered me. Most importantly as long as I made that call on or before the due date, she graciously, didn't charge me the late fee. Of course I made my payment on the 3rd of each month. That is when I got my payment. I never was made to feel embarrassed of my situation. Most appreciately, I was never charged the extra late fee. Shara automatically understand that I needed every cent to get by. I have been a professional, a business owner and a youth coach in our community. I believe strongly in professionalism and hard work. I also understand that a company survives at its very best when given high quality standards for the customer. That alone will keep customers walking in your door. It is also the very best advertisement, that doesn't cost the Big $$.! I want to thank the uhaul staff again for many years of great service. And again thank you Shara, for all your hard work and your outstanding service. Teresa Ullery Teresaullery09@gmail.com 765-407-9722

Rating:

3.0

I had to wait for someone to assist me because when I came in there was no one in the store

Rating:

5.0

Drop off was so easy & staff was right there when we drove in to help us.

Rating:

5.0

Greg helped me with an odd situation where the website and the reservation info reported that I would pick up the vehicle at the National Rd W location, but the vehicle was actually only available at another site in town. He offered a different vehicle to me, that actually would better meet my needs, at the National Rd W location. It was also available at an earlier pickup time. Earlier in the week he helped me pick out moving boxes and made suggestions that were very helpful. Everyone I met and communicated with at the National Rd W site was great!

Rating:

5.0

Met me out front took the keys check gas and equipment. Done 5 minutes!!

Rating:

5.0

A different hitch had to be ordered since there is 3 different ones listed on the website for my model, but they worked wirh me on getting the correct one in and installed.

Rating:

5.0

Staff is always kind and attentive.

Rating:

5.0

Thank You

Rating:

5.0

Associates greeted me with kindness and made the rest of my online order way better than it started.

Rating:

5.0

None.

Rating:

5.0

He was very attentive and patient. I brought my friend there and she is very detailed and asked a lot of questions. We were probably there an hour but he was real patient with her and answered her with knowledge and confidence.

Rating:

5.0

Team members very helpful and nice!

Rating:

5.0

Amazing customer service and making the customer the Number 1 priority!! Will recommend this location for sure.

Rating:

5.0

Great service!!!

Rating:

5.0

My time was absolutely fantastic! I could not ask for any better service! 5 star all the way around, in my opinion.

Rating:

5.0

The unit had a broken fender that had been broken for quite some time. It should have been repaired before rental was allowed.

Rating:

5.0

Sarah is the owner of this uhal she's amazing. Staff was well trained always willing to help. If I ever need to rent a storage unit again I would choose this one. You would Not go wrong by renting here. West side of Richmond Indiana

Rating:

5.0

Great

Rating:

5.0

Everyone was friendly. I never felt rushed while things were explained to me. All my questions were answered, even when I asked for clarifications .

Rating:

5.0

Hands down the BEST Uhaul storage I have ever used. Staff is top notch, good people, helpful, courteous, and work hard to make it a good experience. And it is its own building dedicated to storage and rentals. Not stuck next to some barely lit sketchy gas station or old pizza hut for a change :-) If I ever need another unit they are the ONLY place I will go. You won't regret it!!!

Rating:

4.0

floor was wet in the unit, but staff was nice and helpful

Rating:

5.0

Greg was so kind and helpful!

Rating:

1.0

I was not given much information in regards to disabling the alarm, what the code is for, etc. These are things I figured out on my own and would not have been a big deal if I was not treated like I was stupid over an error within the app that affected my truck rental and was then talked down to by employees

Rating:

5.0

Maxwell was very professional and helpful

Rating:

5.0

For short term- summer use for my college student- this was perfect

Rating:

5.0

I couldn't have been more pleased with the service and convince. Kept very clean

Rating:

1.0

Completely ruined a couch after stating no mold or issues would happened . Then told staff and they acted like they could care less . Even though couch was 7 months old . Sara was the only thing close to help you guys had in facility.

Rating:

3.0

The owner of this business was very rude on different occasions and was never apologetic.

Rating:

3.0

The staff are pretty rude there !

Rating:

3.0

It would just be nice if there were accidents from inside to be able to get to unit better. I am handicapped and it was a real pain

Rating:

5.0

My items were safe and secure.

Rating:

5.0

Sarah and Greg couldn't have been more helpful. They were professional and very accommodating. We had an extra charge that came up and Sarah was helpful in finding it. We really appreciated all they're help in our moving experience.

Rating:

5.0

Greg was very helpful explaining how to enter the building and answering our questions. Returning the equipment was a simple process.

Rating:

5.0

The staff is fantastic! I never feel unsafe by myself,even at night!

Rating:

3.0

Use to like this place girl was not nice I had 2storage units with you guys an rented a uhaul to get my things to Oklahoma,an I told the girl I was moving out then it was time to close an was almost done loading an worker came around told my daughter to go get her mom I came out she said I want ur storage numbers,well I gave them to you when I got my uhaul an told you I was moving out,then she says well we are closed you need to make sure you lock it all up do you understand I am not a child but thank you.her customer service skills could do better!An I left them my key cards an my locks even though I paid for atleast 1 but I thought they were both mine!But she wanted them..so I need refund on those if I left them for no reason.

Rating:

5.0

Pleasantly surprised to find this facility so convenient. The wide hallways were easy to navigate with bulky items, and the carts were so handy.

Rating:

5.0

Very please with my experience so far. Glad to be renting here

Rating:

5.0

Very nice and very helpful

Rating:

5.0

Maxwell was the person who helped me. He was professional, helpful, courteous and explained everything to me..

Rating:

5.0

The staff is amazing. Such a friendly knowledgeable team Sarah has. I recommend you to everyone I can. Thanks for the outstanding customer service! I appreciate good people in today's times. I know it's not always easy but they really are a top knotch team!

Rating:

4.0

Nice clean building, staff very helpful.

Rating:

5.0

Thank you to Sarah, Greg, and Maxwell for the quick and friendly rental experience.

Rating:

5.0

Great place to store your stuff.

Rating:

5.0

Want to know when I'm getting my refund for the storage unit because I moved out the 3 rd and you charge me for the whole month

Rating:

5.0

This is the best uhaul center we have ever used!!!!! it was awesome!!!!

Rating:

4.0

No problems, everything worked out well for me.

Rating:

5.0

Friendly staff they are helpful when you ask questions. Would use them again.

Rating:

5.0

Great location. Huge facility, easy access, clean and great staff.

Rating:

1.0

I have actually never been done so bad by a company in my life you guys have just repeated to screw me over and over you've charged my card three separate days in a row without permission after my wife specifically told you not to. and then the general manager lied and said that the lights were working on the trailer and they definitely were not we couldn't even pull the trailer because the brakes kept seizing.I promise U-Haul has a small claims suit coming from me and if you Sarah the general manager happened to see this you should be ashamed of yourself you're supposed to stand for something better that's why you were promoted to management but that's not you at all cuz you were okay with letting me and my kids go on up the road and getting an accident and it's no sweat off your back because you didn't want to stand out there in the cold and get it working properly

Rating:

5.0

Clean.. great customer service….

Rating:

5.0

Friendly customer service and clean facilities.

Rating:

5.0

Very clean, I always felt safe going in and out, highly recommend!

Rating:

5.0

I highly recommend using U-Haul, they're a nice clean and safe place to store your stuff and the staff were helpful.

Rating:

5.0

Maxwell went above and beyond to fix my reservation. Man deserves a fat Christmas bonus

Rating:

5.0

All awesome to interact with.

Rating:

5.0

The help I got was fantastic. The location was clean, secure, and the staff were great.

Rating:

5.0

Very Happy with the location and the storage unit being inside with climate controll.

Rating:

5.0

I tried to register for my unit on-line, but the site would not upload my drivers license. Kept prompting me to retake it over and over. Greg registered me in the office and he was exceedingly helpful, courteous and professional. I am pleased that I chose U-Haul Storage. I am happy with the value that I’m receiving for my money.

Rating:

5.0

Absolutely perfect customer service experience. Thank you!!

Rating:

5.0

Very nice

Rating:

1.0

The storage unit was fine. The trucks were fine. But I was charged a full month of rent to the tune of $158 for 7 days of storage. And I made my reservation for the truck on 9-30, which is supposed to give me a full month for free. I would like to be reimbursed for the $158. When I called customer service, I was on hold for over 20 minutes only to be answered and transferred to a number that didn’t have a voicemail and hung up on me.

Rating:

5.0

Maxwell was great. Answered all my questions.

Rating:

5.0

I’m always impressed with this uhaul facility and staff

Rating:

5.0

Friendly staff, clean facility, and easy accessability to my storage unit. Excellent people to work with!

Rating:

5.0

Sarah, was awesome! Very helpful and timely. She needs a raise!

Rating:

5.0

Staff was very friendly and helpful! Place is very clean! And all the carts to help you get things to your unit were very convient!

Rating:

1.0

The general manager at this store is rude and unprofessional. I was not explained all the requirements needed while renting the unit such as my account needing to be on autopay. After two months of paying with calling in, some employee just “checked a little box” and put me on autopay. There was no authorization by me whether it be voice recording or electronic signature for uhaul to be authorized to take from my account, and I was told that some employee must have just checked this box and put you on autopay, HOW IS THAT LEGAL? It took TWO MONTHS of multiple return check fees to be ASSURED I was not on autopay without my permission. Even after speaking to the general manager about my problem of originally being charged without my permission, she approved for my payment to be sent back and said I was not on autopay. THE NEXT DAY after the payment was returned I was charged again. How can that happen? And after I tried to call and get this fixed I had multiple employees tell me that this is just how it is and she is not the best person to talk to, AS I HAVE ALREADY FELT. After being shown that there was no clear leadership and the manager could care less about me trying to get financial stable after having to leave a domestic violence relationship and JUST NEEDED MY THINGS TO BE OUT OF HIS HOUSE, I immediately got my things out the unit and left. Never coming back again and if anyone asks, I’ll MAKE SURE they never come to this facility.

Rating:

5.0

I would HIGHLY recommend U haul storage to anyone needing to store almost anything. The staff were excellent to help with any question I had during the whole time I was renting.

Rating:

1.0

This has been one of the single worst experiences I've ever had you guys literally caused me to have to throw thousands of dollars worth of stuff away you guys didn't take care of what you said you were going to take care of considering you guys called the infestation to begin with the entire truck has to be thrown away because there's a cockroach infestation that you guys caused and then try to blame on me so I would say my experience here was one of the worst I've ever had and I will see you guys in court

Rating:

1.0

I was told I had 24 hour access and that is not true it's 2 am and I'm putting my stuff in someone's backyard because I have to have my house cleaned out at 9am and have nowhere to put it as of now

Rating:

5.0

Good clean nice climate controlled units

Rating:

5.0

Staff was friendly and made us feel comfortable

Rating:

5.0

Absolutely love the convenience of loading and unloading inside!!! Everyone I dealt with was courteous and friendly. Very clean!!

Rating:

5.0

Gregvwas excellent and ensured we were pleased with our storage unit. Sarah was also very helpful in explaining access features to inside the store.

Rating:

5.0

Love your unit nice and clean easy to get to

Rating:

5.0

Staff very helpful

Rating:

5.0

I can’t say enough about the kindness and helpfulness of the manager and staff at this location. When I brought a problem to their attention, they did all they could and then some, to help us with our storage and move. Thank you.

Rating:

5.0

was very friendly and showed me the unit.

Rating:

5.0

Everything was great, thank you for such a pleasant experience!

Rating:

5.0

I am very impressed with the staff

Rating:

5.0

The location owner/manager runs an excellent operation and has good quality equipment! She excels in all areas and has excellent customer service. I absolutely recommend this facility. It's night and day far above the facility on the other side of town. Thank you!

Rating:

5.0

Fantastic and smooth process

Rating:

5.0

Absolutely a pleasure doing business here. ALL the employees were genuinely kind & helpful.

Rating:

4.0

Real nice people only bad thing they close at 10

Rating:

5.0

Ty for all you did do to help me keep my storage at the time

Rating:

4.0

Very helpful and informative .

Rating:

5.0

The young man who helped me was very courteous and so helpful was a pleasant experience

Rating:

5.0

Super clean, easy to follow move in, move in can be completed online.

Rating:

5.0

Great job ty

Rating:

5.0

Young Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he is

Rating:

5.0

Staff was very helpful. Storage unit was clean and ready to move in.

Rating:

5.0

Mr. Napier is awesome

Rating:

5.0

Very nice staff, very nice facility. Price is worth it if you need a climate controlled unit.

Rating:

5.0

Good

Rating:

5.0

The manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.

Rating:

1.0

Staff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I’ve paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn’t swipe and alarm went off upon entering my unit. I was told that if alarm goes off it’s not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.

Rating:

1.0

We did NOT receive our refund as promised after being forced to move out in 72 hours or less.

Rating:

5.0

I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett

Rating:

5.0

your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again

Rating:

5.0

Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.

Rating:

3.0

Never carts where they should have been

Rating:

5.0

Good folks!

Rating:

5.0

Fix the alarm so it does not go off every time you check in. Thanks

Rating:

5.0

Max was very helpful and walked me through the entire process for access.

Rating:

5.0

Excellent, helpful staff. Really works with you to make moving as easy as possible.

Rating:

5.0

Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson

Rating:

5.0

Thank you all for the convenience God bless you all

Rating:

5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 🙂

Rating:

5.0

Staffing is always friendly and helpful....

Rating:

5.0

professional staff, excellent service

Rating:

5.0

Need to get the south-west door repaired.

Rating:

5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!