Best customer service I have experienced in a long time!
Misty C.Customer Reviews for U-Haul Moving & Storage of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very smooth process. Max was very helpful
Brad B.Nothing. Just treat them as well as I was treated, and you will have another happy customer. I was extremely pleased with the way your staff handled my situation. And now I know where to come to get boxes at a fair price. Thanks to all.
ray R.As far as my experience great little 15 foot truck. Only complaint about it was the drivers side armrest was uncomfortable after awhile. Returning was a breeze even at 2 a.m. check into the app take pics and answer questions return the key. Whatever your doing don't change it.
CHRISTIAN L.Fantastic customer service fast to respond to issues.
DANIEL D.Both your Brooksville Florida and Richmond Indiana staff were very helpful. Ubox definitely the way to go both in price and convenience. Thank you very much !
ralph K.Nothing. Very pleased with all aspects.
Jean W.Better customer service on phones
Philip N.Great experience
Donna H.Excellent efficient service. Thank you.
Bill J.Everyone was very helpful to get me what I needed.
Rick M.They seem raciest no help rude.
Felicity M.Super helpful staff. Help me change ball on hitch when I forget tools. Thanks!
Stephen H.This U-Haul location's phone number doesn't connect directly with the store itself. What could have been a few minutes conversation about my U-Box took me almost 45 mins because I had to go through regional/national customer service. This was very frustrating. The staff at this location is also not very friendly. When I asked questions I was treated like I was stupid and the woman working was short with me. It was not a pleasant experience.
Anthony K.You can warn a customer that chooses a specific location that the truck they want isn't available there, so then you make me drive extra miles to get the truck there and back as well as have me show up at the wrong location to pick up because it just automatically switched locations when I just picked up a truck from the mile-away location days earlier.
ROBERT A.Excellent location. Pick up and drop off was very easy. We rented a 10' truck that drove very well , very comfortable. Will rent again , and definitely recommend to others.
mark W.Everyone was very helpful and friendly. No complaints at all!!
Charles G.Everything went good Thanks
BART W.Jeremy was super nice!! He actually managed to handle two clients at the same time (such a thoughtful thing is unheard of for me!), without getting flustered or annoyed, he was super nice the entire time, and very professional throughout. The entire experience was really good.
Igor M.super nice and friendly. glad they made it easy for me. Thanks
CHRISTOPHER C.Everything was good!
Samuel H.All was perfect. Great facilities staff!
James W.Love the new location in Richmond, IN.
David S.The truck bay was dirty and had not been swept but overall a great experience and I will use again.
William K.Equipment worked fine, customer service just sucked. The other Richmond Location has better customer service, making it a much better experience.
brandon C.There was no place to put my key overnight so it had to be here. Then I was harassed all day about where the key was like I still have the key. But there was no place to put the key. So it had to be here with some other lots. I feel as if I was disrespected. Because I brought it Back. And as a tax paying citizen and knowing that the credit card was used and you guys were paid to think that somebody would do something with that key. And to continually keep calling me about the key and I was trying to figure out how to tell them where to locate it because they had no dropbox. Was a very big inconvenience for me and I appreciate it if Something would be done because of the experience I went through
DEVIN T.The U haul website Does not mention two locations in Richmond, Indiana. U haul should clearly utilize the full physical address of National Road East/National Road West.
Wanda H.What a difference. Christopher Bowling, General Manager, was so nice and very helpful. Couldn't have had a better experience. The location has tons of room, easy access.
Jana R.The gentleman behind the counter was extremely rude and unfriendly. However I got the 15 feet truck I wanted and was able to be on my way so it didn't matter. Hire associate that want to work and do not hate their life. So they do not take it out on paying customers. However I got what I expected from the person behind the counter. I have only been in two U-Haul (one local provided and one main branch) that the customer services went above and beyond to make me happy. Sadly this person was one of the worst.
Mary H.He did not give me instruction on what kind of fuel to fill it with, how much to fill it to. I guessed to pur it back to where I found it based on past experience. Otherwise, friendly and helpful and understanding.
CAITLYN Z.Refund money when you return a day early
JAMES S.Friendly staff! Very knowledgeable and helpful! Definitely reccomend using their services any time I need to move or store. 10 out of 10!
LILY R.When I originally booked the U-Haul, I selected the other location in Richmond that was only a mile from my house. Somehow it was changed to this location which was a 15 minute drive and additional mileage. Totally frustrating and not cool.
Rohit B.Everything was good
Glenn M.The place looked brand new. We delivered after hours and everything looked very clean.
THOMAS R.Locked doors very clean space to pack after hours. Well lit and convient thanks uhaul.
Isaac C.Got all taken care of thank you
James H.Easy to get to, easy to rent, would do it again. We just did the 1 day deal
Marcia C.My receipt said it cost 400 something but the U-Haul has tried taking like 600 off my card
Dakota A.The reservation was made over the phone with the Richmond location. When we arrived to pick up the truck, the location was closed up and no one available. After an hour of being on the phone, and differing excuses someone came to check out the truck. Now over a week after the truck was returned, an additional 430.99 was charged to my CC. The original charge should have been 170 on the 15th and a secondary charge for any extra miles on the 17th. There is a charge for 51 on the 18th and 230 on 21st that are still pending. No compensation was made for the hour and a half I had to wait to get the truck i reserved. Never was it mentioned on the phone that there was an after hour or early pick up available resulting in renting for an extra day and now over $700 charged to my card that I now have to fight to get credited.
chris W.