Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very friendly and helpful. Willing to listen and assist with my concerns.
I will always use Uhaul
Staff were courteous and ready to help
Truck was a bit dirty on exterior.
Excellent customer service and care. I have used this Uhaul location on many occasions.
Professionalism is lacking.
Drop off conveniently handled on associate's cell phone so no going inside and extra papers. And she was was quite pleasant. Asphalt parking lot.
Employees were on top of things and very courteous.
Again. In and out with zero issues. And more pleasant people to work with.
The staff was wonderful, especially to sanitize the van in front of us. We felt safe. We couldn't believe how the cargo van we rented got such great gas milage. Would definitely recommend this location to anyone in need of a U Haul.
Front window/ wind shield was dirty on the inside. Made for difficult driving especially at night.
My order online was all screwed up they set my pickup for stewartville and I live in Richester Mn . We wasted a hr driving to pickup site and back calling trying to figure things and it became headache when they could just had my pickup on commercial dr instead not happy at all with online services the people at commmercial dr were very helpful
Very good 👌
Clean and big with lots of room. But went and drop off after hour
Great customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.
Make sure equipment is working properly so it doesn't break down 1 hour after leaving the store
I was very pleased with the service, specially the lady that helped me during the time I needed to access the Ubox , I am sorry I forgot her name but she was AWESOME!!!! Thank you so very much!!
It was a smooth experience.
worker very patient with us. We changed our minds about trailers when we got there and he was very good at changing our request. the lot was large and open and easy to manuver
When we returned our unit, it was never officially turned back in, and so there was a lot of hassle after I was done with the rental.
All was good. Ready for pick up, truck ran great & was clean - staff was great.
I drove to three different. Location trying to get the truck I reserved. One location was an one hour and thirty minutes away. I used my gas and time looking a truck two in advance. This is horrible customer service and the truck was dirty when I received it and almost empty of gas. I will not be using uhaul again.
Very satisfied. Thanks for making it a good experience.
Great customer service. Super friendly,
The best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Thank you
Staff very helpful and was able to correct errors made by your website. I scheduled my reservation and selected my pick up and drop off locations. When the pick up date approached, I got a text message showing pick up at one address and online message saying pick up at a different address. Also, the drop off site had been changed to a location 300 miles from my destination. I called UHaul and was on hold for an hour and then the person I spoke with couldn't help me. Fortunately, the staff at the pick up site worked very hard to correct this but it took her 30 minutes to correct it by cancelling my reservation and starting over. She was great and the trailer was clean and hook up easy. The scheduling and website are absolutely terrible. I have never had such a bad experience with UHaul.
Very helpful
Everything went smoothly. One exception is that while using you website it was slow to switch between stuff
Left turn signal wasn't working properly.
It is so expensive because I used U _Haul almost 4 hours but I paid $105 is ok it was the first time to me
I especially want to thank the young man (sorry I don't know his name) who was very kind. He was very busy at that time and could not help me, but told me how to use phone to get the key. I did it without problem. He called me soon after and apologized for not being able to help me. He did almost no one else would do. I really appreciate. Wish the best to the young man!
Zachary was fantastic, thx!
I was chg an extra $60.00. And it wasn't listed on the invoice, however. It was taken off my card! Please kindly reimburse me!
Nothing. Everything went as expected.
When speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.
The humidity seemed less than at our previous storage facility
Truck was OK, but old and lots of miles. Had to wait quite a while to get the vehicle although I had completed on-line check-in well in advance.
Physical location was fine, but the mobile pickup took way too long to get verified and the employees there did not have the option to help me.
Awesome service and practical
Had to go in twice to speak with an employee since we were on the phone for over 15 minutes waiting for someone to pick up. When arrived, still on phone waiting for someone to pick up, no one in store.
If I've already completed the application and set up for the 24 hr. Pick up, I shouldn't have to wait 6 minutes for approval once I'm at the site. Very frustrating just sitting around waiting.
The staff was very friendly and the truck was very reliable and solid. Would highly recommend and will be back again
I rented a small ramp trailer, they are very heavy duty, the only thing that bothered me was how the ramp bangs while pulling it.i put some cushions between the pins. But a very nice experience.
I'm fairly computer savvy....but your app seems to be a dud. I loaded it after I picked up my trailer rental, when trying to return, and it was painful trying to get it to work...and it never did help me. It cost me "1 HOUR" of my time. I eventually called your 800 number, for the "about 20 minute wait time" that was actually >45 minutes. 2x service failures with your app and "estimated" wait time on the phone. Really upset about both...I'd like my, and my wife's, 1 hour of time back please.
This location was very helpful, but the overall U-Haul process of not being able to track my shipment AND the fact that this location was not able to tell me any information about scheduling delivery until it arrived in Rochester needs to be fixed.
The hold times are ridiculously long, and you don't talk to the local dealer. I was given an incorrect opening time.
The Truck I took had a miss in engine and suspension shake and rattle loosely,... tipical 140K truck...
The service was quick and efficient.
Zach is the Man!
The girl who delivered or boxes was very nice and very helpful. We needed to get more boxes fast and she was able to deliver the extra ones we needed very quickly. She was on of it all and did great! I certainly did not expect to have to go through a pandemic and lock down. Your service was just what we needed to securely store our boxes (13 of them) until the Lock down was lifted and we were able to travel to our new state and purchase a home. Thank you for a great experience!
The truck cab had previous renters garbage left in it and the back hadn't been swept out. The associate apologized and was courteous. She was busy but helped us quickly by noticing we were there, making contact, and following up. The rental was ok but should have been cleaned. I was reassured though I wouldn't be charged for the seals missing on the hand cart and blanket bag as well. Thank you
The staff were friendly, efficient and friendly.
Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.
Well done on all accounts.
There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.
I really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.
I was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.
It was very fast and easy. And I know why U-Haul’s been around for such a long time you guys are professionals at this industry
Manager of store is top notch.
I like it.
Service was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.
