Very efficient and friendly staff.
NORMAN T.Customer Reviews for U-Haul Moving & Storage of Rochester South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Kirk S. | First ImpressionsCan't think of anything. Very easy process.
LELAND W.i used the app to check the truck out. The process worked but was very frustrating. Upon arrival I attempted to check the truck in using the app and failed. I had to get assistance checking it in. Not a fan of the app.
Larry G.Caleb and his wife were super fast, friendly, and helped move everything safe and efficiently. They communicated throughout the moving process and answered all my questions along the way. Thanks so much!
Ross B.Individual U-haul employees did the best they could short-staffed, but I hope that the company improves their communication with customers. My recommendations are: 1. customers should have direct access to scheduling # instead of getting transferred from one customer service number 2. customers should be allowed to KNOW WHO THEIR MOVING COMPANY IS AND HAVE CONTACT INFO FOR IT (my subcontracted moving company had no website, no location on google maps, and opencorporates.com listed it as inactive so I truly thought my box was stolen with no way to talk to the company) 3. do not schedule a delivery if the box has not arrived at the u-haul facility. this happened to me twice and I wasted two days waiting When I managed to get a customer service rep on the phone they were very helpful, and my box arrived safe. I'm satisfied but after having to sleep on the floor for a week... I will not be using u-haul again.
Amelia T.Staff at this location were very helpful, even helped with directions around the area. Very quick and efficient, and answered all my questions!
Margaret F.Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it’s been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.
Nicole K. | First ImpressionsI found the phone app system to be very clunky and unreliable. I had to give up on uploading a photo and have a person at the counter finish the check-in process. I'm glad I was returning during business hours, or this could have been a fiasco.
jeff L.Outstanding service. Very pleased.
Jacob P.The guy there was EXCELLENT. Helpful, courteous
GERALD K.Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!
steven g. | Overall ExperienceThe customer service was excellent! Everyone is very friendly and helpful and it made our moving experience go very smoothly! Thank you for the great service!
BRENDA F.This was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.
PAMELA P. | Overall ExperienceAndy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.
Kathleen L. | Overall ExperienceA male stall warehouse person was smoking at warehouse door and was not helpful.
Margaret H.Thanks for the quick response and great service! Exceeded my expectations!
John M.The truck was surprisingly old - with roll down windows & side mirrors that could only be adjusted manually. The check engine light was on. I was very surprised i was both charged by the mile AND had to replenish the gas.
GWEN H.Andy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)
James A. | Overall ExperienceGetting a refund for my box being late could have gone smoother as the representative did not offer that ( I had to bring it up) and it took a while for him to figure out how to get that done on their end.
Berenice J.The trucks 'check engine light was on' - I called the location they sent met to road side assistance and sat on hold for a total of 40 minutes. Continued my drive to Fargo ND, about 8 miles out of Fargo the "brake light' starts flashing. The driver side window was not set properly and made a horrible noise so had to leave the window open for the entire 300 mile drive.
JAN N.Through the course of this move, it was nearly impossible to reach somebody in the correct location. And I probably spent six hours on the telephone on hold trying to find out where my stuff was. The padlock on my Ubox was destroyed/damaged somewhere on route, and had to be cut off with a grinder and I was misinformed as to the dimensions of the box and door not allowing me to haul items I had planned on moving. There was also a fairly large miscommunication as to where the box would be delivered, I ended up having to drive myself to multiple locations to find the box then wait to have it re-loaded onto a trailer so I could take it home and return it. Not exactly what I had been told would happen.
JOEL M.Really convenient and secure
Michael M. | Overall ExperienceNot a thing !!
DAVID V.Impressed with customer service; received phone calls ahead of pickup and delivery to verify dates and times. Very helpful personnel at each site. Would highly recommend.
Dan E.The two guys that helped were awesome needed a car trailer and was in and out in no time.
GUADALUPE R.Charge trailer rentals per day, don't bill someone for 6 days of hauling when they are only using it for 3 days. It is a scam and will result in me never using your company again. I was billed $1500 for 6 days of hauling even though I told multiple staff members in-person and over the phone, that I would only need three days, this resulted in me paying ~$700 more than needed. This needs to be corrected if you want more business without people saying you are a scam and untrustworthy. My entire experience was unpleasant, you forced me to drive hours out of the way and refused to offer any discount, then billed me for 6 days of hauling even though I only needed 3. I will not be using the company again.
Erik B.Pick up was quick. Love the self drop off option. Trailer towed perfect.
MATTHEW G.Good
ABUKAR M.I've been disgusted lately with the lack of customer service with both local businesses and online businesses so you picked a good time to be great! Andy Hoye was fast, friendly, and wonderful. I'm so happy that I was sent to that location. It's by far the best UHaul experience I've ever had. Nicely done.
ASHLEA M.Tried to extend rental as our closing on our new house got pushed back 4 days and we already had everything in the truck. The people we spoke with were extremely rude to us just for asking.
Jadyn H.On return cars were parked in a line so making it difficult to make the turn in Uhaul lot to return the trailer to the appropriate place. The door spring was too powerful so door, latch & strap sucked up into ceiling. Spent 20 minutes trying to get it down. Called Uhaul for help but husband finally managed to pry it down. Pickup was great & very efficient! Like this location a lot and will use again.
MARYJO E.You have to keep it up as well as this way.
TESHALE H.I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.
Lori E. | Overall ExperienceThe return process is ridiculous
Jeffrey O.Had to hire some to pull the top of the container to end to properly secure it. The driver said she was too short to do it and asked me to have someone do it!
Valerie D.The local location was AMAZING and so accommodating and helpful. However when calling the nation number the customer service was extremely cold and rude. Once we called the local uhaul the issue was resolved in just a few minutes. After being on with the national person for 30 minutes
STEPHANIE D.Andy not only did the paperwork in front office but also did the install and was great! âï¸âï¸âï¸âï¸âï¸
Karla N.I was uncomfortable the entire time driving. The truck was getting so hot it was burning my leg! The entire floor and console wall was burning up the entire time. It was miserably hot we had to blast the AC and waste gas to travel 1200 miles! Never again!!!!!!! When I called I got the run around and was hung up on. I now have a big red mark on my leg and I will be contacting someone to report it! I will never use uhaul again the prices are insane the quality is shit and most of all customer service is absolutely terrible who do you hire? I will be contacting someone if I don't get some of my money back!!! Also the seats are not tall people friendly. I will seriously be pressing charges since I complained and no one even cares
BRIAN C.Seriously…..we had the best service ever…..I believe the young fellows name was Tad. He went above and beyond to help us with all the things we needed….he helped make the “move†a complete success! Thank you also for being so kind!
JANICE D.The trailer was very nice and clean and well maintained. The employee was very nice and helpful helping me check out and get hooked up!
JEREMIAH S.Attendant at this store was very helpful very nice facility and clean
Michael K.Very professional
Iheanyichukwu P.Have more than one agent available. Agent was super helpful, but too many customers. Had to wait a bit, but overall good experience.
Richard G.Loved my experience. Great staff.
Mustaf M.Wonderful staff!
COURTNEY R.No improvements needed
Julie S.Customer service agents need to leave notes in the computer after speaking with a customer. I was called by multiple people in different departments because the previous conversation I had with a representative was not recorded. Because of this I didn't know when my boxes would be picked up and my drop off date was missed.
Hailey M.Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!
Diane P. | First ImpressionsThe employees were helpful and friendly.
Monte P. | First ImpressionsVery helpful and efficient. Thanks!!
James A. | Overall ExperienceAs always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.
James A. | First ImpressionsIt was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it’s hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.
Douglas L. | Overall Experiencei will be coming back very clean place
Louis W. | Overall ExperienceWe used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn’t a great experience and felt like I was priced gouged.
JOSHUA B. | Overall ExperienceNice place friendly staff.
Nathan O. | First ImpressionsYou made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.
Gillian K. | First ImpressionsI had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..
Stephanie D. | Overall ExperienceI love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.
Matthew W. | Online Move InI was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.
Verlyn B. | Overall ExperienceMove out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.
heather p. | Overall ExperienceStaff was very friendly and helpful. Willing to listen and assist with my concerns.
Doug T. | First ImpressionsI will always use Uhaul
Louis W. | First ImpressionsStaff were courteous and ready to help
Nathan O. | First ImpressionsVery good 👌
Jaime C. | Overall ExperienceGreat customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.
Lori s. | Overall ExperienceThe best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Thank you
Mary N. | Overall ExperienceWhen speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.
Christopher L. | Overall ExperienceThe humidity seemed less than at our previous storage facility
HERBERT R. | First ImpressionsAwesome service and practical
Jose P. | Overall ExperienceAndy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.
Robert W. | First ImpressionsWell done on all accounts.
William K. | First ImpressionsThere was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.
Vicki M. | First ImpressionsIt was very fast and easy. And I know why U-Haul’s been around for such a long time you guys are professionals at this industry
Steven K. | First ImpressionsManager of store is top notch.
Kevin P. | First ImpressionsService was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.
Lori s. | First Impressions