Customer Reviews for U-Haul Moving & Storage of Rochester South

Rating:

5.0

Amazing employees and the place is clean and well maintained

Rating:

5.0

Service was fast and excellent

Rating:

5.0

Great service. Pickup very smooth. Drop off employee was very helpful. Even though we were 15 minutes past close

Rating:

5.0

Friendly & efficient staff, it was a quick process & great customer service

Rating:

5.0

Employees were friendly helpful

Rating:

5.0

Awesome place awesome people and very clean! Will come back

Rating:

4.0

When you rent one at least get it out of snowpiles. How ever many you rent for the day.

Rating:

2.0

FOOTBALL GAME WAS MORE IMPORTANT THEN ME AS CUSTOMER. THEN WHEN THEY THOUGHT I LEFT.... BAD MOUTHING ME ABOUT ASKING QUESTIONS ABOUT THE BILL.

Rating:

5.0

Staff was awesome

Rating:

5.0

Thanks

Rating:

5.0

The gentlemen who helped me that evening, Mustaf Mohamed- was AWESOME! He has helped me before at that location and he is worth his weight in gold-seriously. I was nervous about renting a truck, and the weather was getting bad too. He was patient and so helpful! He is down to earth, easy going, and genuinely such a good person. I was grateful for how much easier he made everything, he set me at ease and it was a much better experience than I had anticipated. He deserves a raise, an award---something! Thanks Mustaf, YOU ROCK!

Rating:

5.0

This was the best experience I’ve had with uhaul. Summer was extremely professional and helpful!!

Rating:

1.0

Have my truck ready when i reserve it not an hour after… not pleased

Rating:

5.0

I had no trouble with the equipment.

Rating:

1.0

I had originally set up my delivery for Little River, NC but found out a week later that my container was still sitting in Rochester, MN because the store there had not followed through with my shipping. When it was finally shipped it was 4 days late and sent 50 miles away from where I wanted it then was not allowed to return it to the uhaul in Little River which is only 5 miles away from where I live. Doubtful that I would ever use your service again.

Rating:

5.0

Nothing to improve! Y'all are awesome!

Rating:

4.0

I returned truck and waited for ten min and wet to several doors/bays until someone showed up. Other than that all was good. Trucks oil change light was on. 👍

Rating:

5.0

The cab smelled like an ashtray. The check engine light was on the whole trip and the windshield wipers needed replacing.

Rating:

5.0

I have rented multiple trucks trailers from this location nothing but the best service staff is very friendly and always willing to help you load your trailer I had to do nothing just check the blinkers and brakes and I was on my way I love the storage units at this place also they're very clean and up-to-date and heated with high security best u-haul place I've ever been to.

Rating:

5.0

The lady that works there is very helpful.

Rating:

5.0

Yes, great customer service and friendly location

Rating:

1.0

For the duration of my rental, the security gate was nonfunctional or just left open. When I started my contact, I was assured there would be a remote gate opener provided. After several requests over months, the remote was not available or not working. No apology or accommodation was offered. On each visit when I inquired, staff was always hard to find and not helpful when I was able to find someone. Parking spot was very difficult to maneuver my trailer into due to the tight clearance side to side as well as the limited turn radius. Parking spots were poorly maintained with a lot of junk and what apparently is building materials being stored there. Very disappointing for such a new facility. Will look for something else next season.

Rating:

1.0

When people are moving and hiring help to move heavy pieces, you need to have the Ubox ready ON TIME! I was there the day before to make sure everything was set and was told it was right outside and ready to go. Don't lie to people. Just do your job and think about how it would affect you if your container wasn't ready. I had this reserved weeks in advance. You guys cost me extra money and a lot of stress. I hope you discuss this with the employees that helped me on Friday as well as those on Saturday when the box was being picked up. AND, this all falls on the owner/manager of the location. I guess you don't really care how failure on your part can case problems for the customer.

Rating:

3.0

Maintain trailers better. Check tires,the first trailer I wS offers had a bald tire on it the next had a BIAS tire on it. We blew a tire 500 miles into the trip.

Rating:

5.0

They were very helpful in hooking up my trailer and changing my reservations

Rating:

5.0

the attendant was very knowledgeable helpful and informed me if everything I needed to know.

Rating:

5.0

Lots of knowledge

Rating:

4.0

When we picked up truck and trailer right rear tire had a mismatch tire with visible plug. It blew 60 miles away. When we got truck most of way home . Start truck put in gear truck launched and almost hit a tree. No throttle was touched. When we got home it did it again this time drugged me in process. I got major road rash.

Rating:

5.0

Mustaf is the man!

Rating:

5.0

The two gentlemen there were very very helpful they did a great job good customer service skills way to go boys

Rating:

5.0

Staff was courteous and helpful.

Rating:

1.0

I have used your service four times at this location. The fourth time I used the 26' truck for 29 miles. I put 5 gallons of gas in the truck before I returned it. The U-Haul Employee said I did not put any fuel in the truck. I showed him the slip. He charged me for extra fuel with the bill being higher than the estimate, and I put on 29 miles not the 35 mile estimate. Never again will I use U-Haul again.

Rating:

5.0

Location perfect and staff helpful if there were any problems.

Rating:

1.0

Staff wasn't very knowledgeable or helpful, truck was not clean, was old and very basic / noisy. The transmission was failing during our trip and the wiper blades were very poor.

Rating:

5.0

Customer service was excellent start to finish.

Rating:

5.0

Staff person was most helpful.

Rating:

1.0

We were SEVERELY overcharged for mileage. Called and no one would do anything about it.

Rating:

5.0

All good

Rating:

1.0

I had to pay for my lock because my storage unit didn't have one. What kind of storage doesn't have a lock?

Rating:

5.0

Super friendly staff. Fast, efficient and overall amazing place. Will definitely be back. Highly recommend

Rating:

1.0

I am extremely upset! We came from FL. And had some issues with medical and finding a place to store all of our stuff. We explained it to the company and it went smoothly. But then we had to regroup and move to Iowa bc of my terminal illness is our of remission and I have to buy a house there instead. We went to U-Haul in Rochester. I tried several times to talk to the manager. She either would not listen to me or she walked away. Twice! I tried and her employees tried to fine her, along with a customer before me who was extremely upset with her. Saying she was incompetent. Lazy. And stupid. A young man Myron Miller DID try to help me. He was polite and very helpful. But he apparently was new. He didn't know the system there. I tried to explain what I was doing and he tried to help. But the manager wouldn't help him thru the process. So I sat there for almost over two hrs giving my info over and over. Trying to get it completed. The other employee (gentleman) was very nice but he had other customers he was helping. He couldn't stay to help with my contract or issues. Finally they both walked outside with me after I signed to leave. I must say this separate. I do not know U-Haul's policy. I've never worked there. So I do not know anything about ur contracts. Only what was explained to me and I read. The young man hitched up the trailer. And said get ahold of uhaul in Iowa. We left the policy open so u can drop it off when ready. One hr into the travel the lights on the right side stopped working. The trailer before that we had a flat on the hyw. Then the AC on the truck stopped two hrs after we left. When we came to our destination we told them about. I ended up getting sick and issues with my infusion meds. It was an emergency so I couldn't get ahold of uhaul right away. When I did. A lady named Gina started yelling at me. I tried to explain but she just kept going on about the policy. And I only had to drop it off 15 miles where she told me in an email. I tried again to explain where she's talking about is over an hr. Not 15 ml., So I contacted another uhaul employee. She was nice and helpful. Lori. She made it simple to drop off the transport. BUT! Then she said there was an APB out for me for STEALING the uhaul! I said wtheck r u talking about? I ended up very sick. And making phone calls to see what was going on. I've sent two emails. And left two messages. And called 507-284-4594. I explained what was going on. And asked for a manager now! The young girl said he wasn't there. She would put in the computer what I said and then said "I will talk to him in the morning. And he will be calling u.) It's been a couple days and I haven't heard a thing. So I'm very upset at not knowing what's going on. I have the uhaul parked by the police station while I wait to find out what I'm to do. Ty.

Rating:

1.0

Agent at the desk was slow and grumpy. No one present to hook up trailer for me...had to wait until someone showed up for work. It took the employee 15 minutes to hook up trailer because he was slow and didn't appear to know how to do it. When returning trailer, no one came to unhook until I finally found them all outside smoking.

Rating:

5.0

Allow identity verification before being onsite to pick up the truck

Rating:

5.0

Clean location, easy drop-off, and friendly people.

Rating:

3.0

Was a little confused why they would not let me take the trailer with a shorter tongue. Made my travel a lot harder

Rating:

3.0

Delivery wise, site was great! My box arrived on time and everything was safe inside. The part that was frustrating is that I had it set up to be picked up and delivered to another site. When it got closer to the date, an employee called to set up the pickup of my empty box. I told him that it was not empty and the box was supposed to get delivered to another city. He said that could be arranged, but he didn't know how to set that up so he took down my info and someone would get back to me. A week later, I still hadn't heard anything so I called back and that lady proceeded to tell me that it isn't possible and that Rochester was no longer doing deliveries. When I told her that is not what I was told the week before she told me "no one at uhaul would have told me that" as it was known by all the employees. She was rude and told me my box had to be empty by that Saturday (2 days) for pickup. I get that changes happen but communication before would have been helpful and nice.

Rating:

5.0

I appreciated the staff when I checked in more than the one when I left. The first staff was upbeat and positive the one on check out was more irritated and not nearly as friendly.

Rating:

5.0

Customer Service was excellent -

Rating:

1.0

I returned my truck to an employee 2 hours before my truck was due. He said I would receive a receipt for the rental. The next morning I received a quite terse and accusatory voicemail at 6:30 am claiming I never returned my key despite the truck having been moved to an unaccessible area. He said I was responsible for

Rating:

5.0

My location was switched one hour before pick-up but I couldn't find what that location was until I made a phone call, where I was on hold for awhile. The text should have told me where,.

Rating:

5.0

Another great experience with using U Haul

Rating:

5.0

The seat was ripped up in the drivers side. Fix that and it was excellent.

Rating:

5.0

It was simple and hassle free, much like I have come to expect from UHaul.

Rating:

5.0

Everything went really well! Thank you for getting all of our things from Minnesota to Arizona!

Rating:

5.0

The engine light was on in vehicle from start and made funny noises. We only had to use in town, but I definitely would not have taken that truck out of state🙂

Rating:

5.0

Good help customer service good

Rating:

5.0

Staff were very helpful and knowledgeable. They even let me use the tent to hook up in the downpour of rain we had at the time of pickup. Large easy to navigate lot. This location was well thought out.

Rating:

4.0

Staff wasn't as friendly as old staff was. They seemed annoyed when asked a question.

Rating:

5.0

Everything went better than I could have hoped.

Rating:

5.0

Felt like only one person running the place as trucks were backed up for turn-in. Probably could add staff, but I know this is an issue everywhere right now. Kudos to fella who was on duty as he did keep things moving.

Rating:

2.0

The facility looks very nice and the features are good. The staff member that helped me was less than helpful. I asked him a few questions and he didn’t provide very good answers or would say “I don’t know”. He then rented me a space that was occupied. So I asked him about it and he switched me to a different spot. That spot too was full. I again asked him and he said “I wasn’t sure which of the two were open” so I was moved again and was able to get into a spot.

Rating:

3.0

Rented a trailer and storage unit. The trailer smelled so bad. And when we went in for the trailer the staff acted like they had better things to do then help a customer.

Rating:

5.0

Whomever was working with us on 7/7/2022 at 6:30pm went above and beyond what I would expect from any employee anywhere. He was so kind and so helpful and didn’t make me feel foolish for not knowing what time we could come in. He really is awesome and I’m glad we were able to meet him and work with him. He deserves a raise!

Rating:

2.0

High turnover in staff which unfortunately leads to errors and issues. I had one staff member didn't know how to refund my CC for unused boxes. Another staff member at same location missed my reservation for a truck, then I had another on site staff reserve for me and they STILL messed up. The store manager needs to do a better job of preparing their employees.

Rating:

2.0

Made reservation online and they said they couldn't fulfill my order. Staff knows all the details. I moved out my storage bin today after this experience. Would not recommend this location. The one on Civic center drive is amazing amd helpful.

Rating:

2.0

The employee overslept so the store was not open. We had to drive to another uhaul store and they made the reservation for us. Got our rv parking spot but someone had left their camper in it. So we have to return tomorrow after they tow it out hopefully. Very stressed since we have to leave town(husband is an otr truck driver) and we have nowhere else to store our pickup. Also cannot reach store by phone. Wait time message said it would be over an hour wait.

Rating:

5.0

We always feel we can trust U-Haul storage and moving products/services. Thank you for helping us continue trusting your company.

Rating:

5.0

Tad is awesome

Rating:

5.0

Very clean and safe!

Rating:

5.0

I had a very difficult situation. U haul employees helped me tremendousely. Thank you Ernesto for helping me. And for being so courteous

Rating:

5.0

Tad did a great job of explaining everything and walked us through the scanning process. He showed us the unit and made sure we were satisfied with everything. This is a nice facility with easy indoor loading zones and good size cargo elevator. You can tell it is well maintained and the employees care about the facility.

Rating:

5.0

Very well taken care of facility! Helpful people and carts to move in!

Rating:

3.0

Pretty Clean facility...winter being what it is...the sprinkler system froze and broke on 1st floor during move in... the staff handled it swiftly but it was a bit unnerving not knowing if there was a fire or other issue going on. Otherwise Staff was good about explaining products and contract to me and tried to help me figure out what happened with app reservation that did not appear on record a bit of snafu with technology aspects, not a staff issue just website on device issue. Also gentleman was knowledgeable on hitch Installations so I could feel confident in requesting an one installed at another time. Thank you all and hope that buggy sprinkler system gets fixed!

Rating:

5.0

Very thankful of the service and experience.... thank you

Rating:

3.0

Thanks for your help

Rating:

1.0

from the first day I did not receive a swipe card and never was able to when I went in each time as I just being told I didn't need one though I couldn't get in after 8 without one. beginning the first month my billing was messed up because the card I used for eft was never used so I keot being billed and given late fees. you corrected the errors of late free but continued month after month and then when I canceled my account, twice btw, you did bill my card..attempted with another late fee. the storage was clean and would have been more accessible with a swipe car but the continued stupidity of every month having to call and remit further payments after being transferred to second parties and waiting 20 minutes or more..exhausting and inconvenient. you wore me out.

Rating:

5.0

Thanks for the flexibility and great customer service skills! Will recommend

Rating:

5.0

Ira does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.

Rating:

3.0

The automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.

Rating:

1.0

This is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.

Rating:

5.0

Friendly staff and knowledgeable

Rating:

5.0

Excellent

Rating:

5.0

Staff were incredibly kind and accommodating. Excellent service and impeccable facility!

Rating:

5.0

The facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn’t anything gross. Other than that, everything was great so we would use again and would recommend too.

Rating:

5.0

Great dervice/facility.

Rating:

3.0

Storage wasn’t a problem but the place smelt pretty bad and wasn’t very clean

Rating:

5.0

No access after 10

Rating:

4.0

Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it’s been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.

Rating:

5.0

Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!

Rating: