Customer Reviews for U-Haul Moving & Storage of Rochester South

458 reviews

3265 Commercial Dr SW   Rochester, MN 55902

(507) 216-4234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(507) 216-4234

3265 Commercial Dr SW
Rochester, MN 55902

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Not a thing !!

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

Impressed with customer service; received phone calls ahead of pickup and delivery to verify dates and times. Very helpful personnel at each site. Would highly recommend.

Dan E. 
Rating:
5.0

The two guys that helped were awesome needed a car trailer and was in and out in no time.

GUADALUPE R. 
Rating:
4.0

Charge trailer rentals per day, don't bill someone for 6 days of hauling when they are only using it for 3 days. It is a scam and will result in me never using your company again. I was billed $1500 for 6 days of hauling even though I told multiple staff members in-person and over the phone, that I would only need three days, this resulted in me paying ~$700 more than needed. This needs to be corrected if you want more business without people saying you are a scam and untrustworthy. My entire experience was unpleasant, you forced me to drive hours out of the way and refused to offer any discount, then billed me for 6 days of hauling even though I only needed 3. I will not be using the company again.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

steven g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Pick up was quick. Love the self drop off option. Trailer towed perfect.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Good

ABUKAR M. 
Rating:
5.0

I've been disgusted lately with the lack of customer service with both local businesses and online businesses so you picked a good time to be great! Andy Hoye was fast, friendly, and wonderful. I'm so happy that I was sent to that location. It's by far the best UHaul experience I've ever had. Nicely done.

ASHLEA M. 
Rating:
2.0

Tried to extend rental as our closing on our new house got pushed back 4 days and we already had everything in the truck. The people we spoke with were extremely rude to us just for asking.

Jadyn H. 
Rating:
4.0

On return cars were parked in a line so making it difficult to make the turn in Uhaul lot to return the trailer to the appropriate place. The door spring was too powerful so door, latch & strap sucked up into ceiling. Spent 20 minutes trying to get it down. Called Uhaul for help but husband finally managed to pry it down. Pickup was great & very efficient! Like this location a lot and will use again.

MARYJO E. 
Rating:
4.0

Customer did not leave a comment.

SOPHIE P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EZEKIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

LYLE J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

You have to keep it up as well as this way.

TESHALE H. 
Rating:
5.0

Customer did not leave a comment.

ONKAR M. 
Rating:
4.0

I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.

Lori E.  |  Overall Experience 
Rating:
3.0

The return process is ridiculous

Jeffrey O. 
Rating:
2.0

Had to hire some to pull the top of the container to end to properly secure it. The driver said she was too short to do it and asked me to have someone do it!

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

WADIEH H. 
Rating:
5.0

Customer did not leave a comment.

ANNA Z. 
Rating:
5.0

The local location was AMAZING and so accommodating and helpful. However when calling the nation number the customer service was extremely cold and rude. Once we called the local uhaul the issue was resolved in just a few minutes. After being on with the national person for 30 minutes

STEPHANIE D. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO B. 
Rating:
5.0

Customer did not leave a comment.

Karla N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

I was uncomfortable the entire time driving. The truck was getting so hot it was burning my leg! The entire floor and console wall was burning up the entire time. It was miserably hot we had to blast the AC and waste gas to travel 1200 miles! Never again!!!!!!! When I called I got the run around and was hung up on. I now have a big red mark on my leg and I will be contacting someone to report it! I will never use uhaul again the prices are insane the quality is shit and most of all customer service is absolutely terrible who do you hire? I will be contacting someone if I don't get some of my money back!!! Also the seats are not tall people friendly. I will seriously be pressing charges since I complained and no one even cares

BRIAN C. 
Rating:
5.0

Seriously…..we had the best service ever…..I believe the young fellows name was Tad. He went above and beyond to help us with all the things we needed….he helped make the “move” a complete success! Thank you also for being so kind!

JANICE D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

The trailer was very nice and clean and well maintained. The employee was very nice and helpful helping me check out and get hooked up!

JEREMIAH S. 
Rating:
5.0

Attendant at this store was very helpful very nice facility and clean

Michael K. 
Rating:
4.0

Customer did not leave a comment.

Randal P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Very professional

Iheanyichukwu P. 
Rating:
4.0

Have more than one agent available. Agent was super helpful, but too many customers. Had to wait a bit, but overall good experience.

Richard G. 
Rating:
5.0

Loved my experience. Great staff.

Mustaf M. 
Rating:
5.0

Wonderful staff!

COURTNEY R. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

No improvements needed

Julie S. 
Rating:
1.0

Customer did not leave a comment.

Jennifer C. 
Rating:
2.0

Customer service agents need to leave notes in the computer after speaking with a customer. I was called by multiple people in different departments because the previous conversation I had with a representative was not recorded. Because of this I didn't know when my boxes would be picked up and my drop off date was missed.

Hailey M. 
Rating:
4.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

The in store experience was great and Mustaf was amazing at trying to decipher a situation that was confusing! At the end I was happy, after getting an almost empty gas tank! I ended up putting more gas than needed and didn't get refunded for that part.

CARMEN M. 
Rating:
5.0

Customer did not leave a comment.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

carol n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER A. 
Rating:
4.0

There were no blankets like I ordered.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

RACHEL K. 
Rating:
5.0

Having used U-Haul for over four decades, by far Andy provided us with the most competent and congenial service I've ever experience with U-Haul. Wish he could train everyone else. He went out of his way to help us at every turn. We can't thank him enough for his customer service.

RACHEL K. 
Rating:
5.0

Web site is terrible. It posted my one-time deposit 3 or 4 times and each time the site said, "card declined", or "there was problem - please try again..". Also, when I went back to post a review, the site refused to let me do this. Very bad web site and it creates hassles with my bank to reverse triplicate charges.

Paul R. 
Rating:
5.0

Good, professional service, equipment always available. Fast service when renting equipment and upon return.

CHARLEY G. 
Rating:
5.0

Great service

Daryl J. 
Rating:
4.0

The self check-in did not work well, and we had to get in person help. The website advanced to the next step before I could put in the contact information needed, then I was on a waiting screen for my checkin to be confirmed for half an hour before a store employee helped us just do the in person check in.

Stephanie S. 
Rating:
5.0

Super smooth process. Trailer was ready and waiting. Thanks!

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

TAD C. 
Rating:
5.0

Very helpful hooking up the trailer and making sure everything worked before we left the location!

Carol D. 
Rating:
1.0

It was absoletly impossible to get ahold of anyone from customer service in order to fix a billing issue. I tried for days. Then when my movers showed up on the day the box was supposed to be ready, it was not ready to be picked up as promised. I again attempted to contact customer service unsuccessfully for several hours before I had to then rent a car to go to a physical location in order to speak to someone. I slept on the floor of an empty apartment before I was lucky enough that my movers could re-schedule the next day. I am so upset with my experience with Uhaul. I wasted so much money due to your mistakes and several hours on hold. I was never able to reach a real person or get any sort of help or financial compensation for the inconveniences.

Maia D. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

JUDY L. 
Rating:
5.0

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Diane P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Andy was very busy but I felt he handled each customer quite efficiently; there was a mix up regarding equipment/location for my rental causing me to drive 30 miles out of my way for the pick up; Andy's hands were tied in a sense regarding a monetary accommodation but still felt he handled the situation (on the spot) as professionally as he could. The rest is up to his superiors...

Theresa N. 
Rating:
3.0

Customer did not leave a comment.

Kristofer N. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Very friendly customer service employee!

CARL F. 
Rating:
4.0

The employees were helpful and friendly.

Monte P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yeshwanter R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Well organized and easy drop off location.

jeff K. 
Rating:
5.0

Customer did not leave a comment.

GARRET T. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

The staff at this location is absolutely amazing!!

Dominic R. 
Rating:
5.0

Customer did not leave a comment.

Lee D.  |  Online Move In 
Rating:
4.0

Tell customers the pick up location has changed. Civic drive and Commerce drive are pretty close when you do not know the city.

PHILLIP G. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Excellent service

ZUHIER H. 
Rating:
5.0

They provided expedient and professional service and I appreciated their support me in my goal of moving a lot of furniture.

RICKY H. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Thank You Nicole in Traffic Center/Control Dept You are the BEST !!!! Great to work with and will keep customers coming back

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Very helpful. Good equipment

MARIANNE C. 
Rating:
5.0

Customer did not leave a comment.

Sai Nagabhushana P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

BRIANA P. 
Rating:
4.0

Customer did not leave a comment.

WENDY T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Destiny E. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
4.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

Raymond I. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

The person I worked with was very helpful. Nice work!

STEVEN R. 
Rating:
5.0

Very helpful and efficient. Thanks!!

James A.  |  Overall Experience 
Rating:
5.0

As always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.

James A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

It was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it’s hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.

Douglas L.  |  Overall Experience 
Rating:
3.0

Uhaul as a whole I was frustrated with because they changed my location for pick up to the same as my drop off. Upon getting to the new location there was 2 people in line and yet somehow it took 15 minutes to get through it. The equipment was fine and I had no problems with it.

Drake G. 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

i will be coming back very clean place

Louis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
1.0

We used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn’t a great experience and felt like I was priced gouged.

JOSHUA B.  |  Overall Experience 
Rating:
5.0

Nice place friendly staff.

Nathan O.  |  First Impressions 
Rating:
5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Gillian K.  |  First Impressions 
Rating:
2.0

I had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..

Stephanie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori E.  |  First Impressions 
Rating:
5.0

I love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.

Matthew W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P.  |  Online Move In 
Rating:
3.0

I was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.

Verlyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry I.  |  Overall Experience 
Rating:
5.0

Move out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.

heather p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Doug T.  |  First Impressions 
Rating:
5.0

I will always use Uhaul

Louis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT R.  |  Overall Experience 
Rating:
5.0

Staff were courteous and ready to help

Nathan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Very good 👌

Jaime C.  |  Overall Experience 
Rating:
5.0

Great customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.

Lori s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanny E.  |  Overall Experience 
Rating:
5.0

The best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Thank you

Mary N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
4.0

When speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.

Christopher L.  |  Overall Experience 
Rating:
5.0

The humidity seemed less than at our previous storage facility

HERBERT R.  |  First Impressions 
Rating:
5.0

Awesome service and practical

Jose P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin G.  |  First Impressions 
Rating:
5.0

Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

Robert W.  |  First Impressions 
Rating:
5.0

Well done on all accounts.

William K.  |  First Impressions 
Rating:
4.0

There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

Vicki M.  |  First Impressions 
Rating:
5.0

I really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.

Christopher S.  |  First Impressions 
Rating:
4.0

I was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.

Deniese J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
5.0

It was very fast and easy. And I know why U-Haul’s been around for such a long time you guys are professionals at this industry

Steven K.  |  First Impressions 
Rating:
5.0

Manager of store is top notch.

Kevin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda W.  |  First Impressions 
Rating:
5.0

I like it.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri E.  |  Overall Experience 
Rating:
5.0

Service was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.

Lori s.  |  First Impressions 
No reviews have been submitted for this location.

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