Customer Reviews for U-Haul Moving & Storage of Rochester South

559 reviews

3265 Commercial Dr SW   Rochester, MN 55902

(507) 216-4234

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(507) 216-4234

3265 Commercial Dr SW
Rochester, MN 55902

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALEXANDER Z. 
Rating:
4.0

The staff was as helpful as possible in Rochester MN.Like many places right now they don't have enough help. They are doing their best and I appreciate that. However, my Uhaul experience overall has been negative in so many ways and I will NOT ever use their services again. I went the UBOX route estimating it to be most economical and convenient. I was hemorrhaging money by the time my boxes got back home. How can 2 boxes cost $2700 to ship from MN to CA, and almost 5k to ship back from CA to MN??? I was dumbfounded and livid. I got all sorts of answers from Uhaul-diesel is so expensive etc. Etc. In CA diesel is cheapest option! Had I any clue I would get gouged like that I would have rented a rival truck and saved an arm and a leg. Upon unpacking we are noticing items damaged-bent, broken,chipped- antique furniture, pictures, collectables, not too mention mouse droppings...beyond disapointed and disgusted. Apparently the extra fee I paid for "insurance" is completely useless...to the consumer anyway. How disheartening and frustrating is that?? Also, getting in touch with someone at Uhaul is a lesson in futility. You will be put on hold numerous times only to get disconnected or someone NOT in your location. I was charged for renting in a state I wasn't even in or going to, when I already had paid up over a month in advance in the state my boxes were being shipped to! All because a call center woman-Christine, was impatient and would not hear me out. Trying to undo that was another nightmare. And they won't pro-rate. 3 days or 30-its all the same to them. This whole ordeal has been grossly expensive, and highly confusing and frustrating. Never again.

MARTY J. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Customer did not leave a comment.

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Trailer drop off was performed quickly and conveniently.

Hugh H. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

I was charged 10 bucks for J U S T less than a 1/16th of a tank of gas

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Steve K.  |  Overall Experience 
Rating:
5.0

Staff were incredibly kind and accommodating. Excellent service and impeccable facility!

Jacob P.  |  Overall Experience 
Rating:
5.0

The facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn’t anything gross. Other than that, everything was great so we would use again and would recommend too.

Nicole K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fermin E. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

5 stars! Excellent customer service. Friendly, patient and accommodating!!

JACOB P. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Everything went very well and it was so convenient compared to renting a truck and driving it half way across the country. A great idea

Keith G. 
Rating:
3.0

Very prompt and efficient return process.

RANDY N. 
Rating:
5.0

Great experience.....would highly recommend!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

The plastic mattress covers with handles to move mattresses that you sell broke very easy and ripped easily causing mattresses to fall on the ground and get dirty

CRAIG B. 
Rating:
5.0

Great dervice/facility.

Chris M.  |  First Impressions 
Rating:
5.0

Incredibly friendly and helpful

TODD L. 
Rating:
1.0

Took 2 trips and 2 different stores to get my truck which I reserved. Did not tell me I had to pick up from another location and wasted 2 hours of my time total. GM at one store said I'd get a discount for hassle yet still charged for full price. Not a good experience whatsoever

ZACHARY O. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
5.0

You couldn't possibly do a better or faster job than you did for me!! It took less than an hour to install a hitch on my 2020 Subaru Outback.

Richard H. 
Rating:
4.0

There was some trash left over from a previous renter in our storage unit. Besides that, everything was pretty good.

NICOLE K. 
Rating:
4.0

Your mileage is way too expensive. Cost me more paying for miles than the rent for the truck. I'd suggest first 50 miles free

LORI S. 
Rating:
3.0

Storage wasn’t a problem but the place smelt pretty bad and wasn’t very clean

Emma M.  |  Overall Experience 
Rating:
4.0

1. The cost was higher than what I was originally quoted. 2. The gas take was only 1/4 full! Yet, we had t return it with a full tank. 3. Originally I was told we could pick up the truck at 6:30 am then found out we couldn't until 7 -which put our loading schedule off. Frustrating!

jeanette F. 
Rating:
5.0

Customer did not leave a comment.

Nathan O. 
Rating:
5.0

Friendly staff and very helpful hooking up trailer and going through safety check and documents. Clean and roomy location.

candace P. 
Rating:
2.0

Improve staff, I waited over 15 min to pick up equipment and while waiting I notice the center wasn't clean and boxes needed to be unbundled to sell single ones. The girl finally showed up and was friendly and I asked if she was by herself and she said yes bc her manager was picking up items, he returned to the center with no items in hand and wasn't friendly at all. When we went to drop off at the same location we waited for almost an hour for someone to take the trailer off and finish the contract but we gave up and did it ourselves and left. Overall not a great experience. I don't recommend unless your wanting to do it yourself or wait for hours bc no one stays in the show room.

CLARISSA P. 
Rating:
5.0

Customer did not leave a comment.

Ivory K.  |  First Impressions 
Rating:
5.0

Very efficient and friendly staff.

NORMAN T. 
Rating:
5.0

No access after 10

Kirk S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Can't think of anything. Very easy process.

LELAND W. 
Rating:
5.0

Customer did not leave a comment.

JERAD L. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

Dale S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan J.  |  Overall Experience 
Rating:
4.0

i used the app to check the truck out. The process worked but was very frustrating. Upon arrival I attempted to check the truck in using the app and failed. I had to get assistance checking it in. Not a fan of the app.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

ROSE S. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Caleb and his wife were super fast, friendly, and helped move everything safe and efficiently. They communicated throughout the moving process and answered all my questions along the way. Thanks so much!

Ross B. 
Rating:
1.0

Customer did not leave a comment.

JEROME M. 
Rating:
1.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

TONI W. 
Rating:
5.0

Customer did not leave a comment.

Grace J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

Individual U-haul employees did the best they could short-staffed, but I hope that the company improves their communication with customers. My recommendations are: 1. customers should have direct access to scheduling # instead of getting transferred from one customer service number 2. customers should be allowed to KNOW WHO THEIR MOVING COMPANY IS AND HAVE CONTACT INFO FOR IT (my subcontracted moving company had no website, no location on google maps, and opencorporates.com listed it as inactive so I truly thought my box was stolen with no way to talk to the company) 3. do not schedule a delivery if the box has not arrived at the u-haul facility. this happened to me twice and I wasted two days waiting When I managed to get a customer service rep on the phone they were very helpful, and my box arrived safe. I'm satisfied but after having to sleep on the floor for a week... I will not be using u-haul again.

Amelia T. 
Rating:
4.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Staff at this location were very helpful, even helped with directions around the area. Very quick and efficient, and answered all my questions!

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
4.0

Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it’s been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.

Nicole K.  |  First Impressions 
Rating:
4.0

I found the phone app system to be very clunky and unreliable. I had to give up on uploading a photo and have a person at the counter finish the check-in process. I'm glad I was returning during business hours, or this could have been a fiasco.

jeff L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

DALE L. 
Rating:
5.0

Customer did not leave a comment.

Amani L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAHRUDIN S. 
Rating:
5.0

Outstanding service. Very pleased.

Jacob P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

The guy there was EXCELLENT. Helpful, courteous

GERALD K. 
Rating:
5.0

Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!

steven g.  |  Overall Experience 
Rating:
5.0

The customer service was excellent! Everyone is very friendly and helpful and it made our moving experience go very smoothly! Thank you for the great service!

BRENDA F. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

WALTER W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLIN P. 
Rating:
1.0

This was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.

PAMELA P.  |  Overall Experience 
Rating:
5.0

Andy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.

Kathleen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  First Impressions 
Rating:
4.0

A male stall warehouse person was smoking at warehouse door and was not helpful.

Margaret H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Thanks for the quick response and great service! Exceeded my expectations!

John M. 
Rating:
5.0

The truck was surprisingly old - with roll down windows & side mirrors that could only be adjusted manually. The check engine light was on. I was very surprised i was both charged by the mile AND had to replenish the gas.

GWEN H. 
Rating:
5.0

Customer did not leave a comment.

Ajak A. 
Rating:
4.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

Nyiesha H. 
Rating:
5.0

Andy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)

James A.  |  Overall Experience 
Rating:
4.0

Getting a refund for my box being late could have gone smoother as the representative did not offer that ( I had to bring it up) and it took a while for him to figure out how to get that done on their end.

Berenice J. 
Rating:
2.0

The trucks 'check engine light was on' - I called the location they sent met to road side assistance and sat on hold for a total of 40 minutes. Continued my drive to Fargo ND, about 8 miles out of Fargo the "brake light' starts flashing. The driver side window was not set properly and made a horrible noise so had to leave the window open for the entire 300 mile drive.

JAN N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
3.0

Through the course of this move, it was nearly impossible to reach somebody in the correct location. And I probably spent six hours on the telephone on hold trying to find out where my stuff was. The padlock on my Ubox was destroyed/damaged somewhere on route, and had to be cut off with a grinder and I was misinformed as to the dimensions of the box and door not allowing me to haul items I had planned on moving. There was also a fairly large miscommunication as to where the box would be delivered, I ended up having to drive myself to multiple locations to find the box then wait to have it re-loaded onto a trailer so I could take it home and return it. Not exactly what I had been told would happen.

JOEL M. 
Rating:
5.0

Really convenient and secure

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEINARA E. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
4.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Not a thing !!

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
4.0

Impressed with customer service; received phone calls ahead of pickup and delivery to verify dates and times. Very helpful personnel at each site. Would highly recommend.

Dan E. 
Rating:
5.0

The two guys that helped were awesome needed a car trailer and was in and out in no time.

GUADALUPE R. 
Rating:
4.0

Charge trailer rentals per day, don't bill someone for 6 days of hauling when they are only using it for 3 days. It is a scam and will result in me never using your company again. I was billed $1500 for 6 days of hauling even though I told multiple staff members in-person and over the phone, that I would only need three days, this resulted in me paying ~$700 more than needed. This needs to be corrected if you want more business without people saying you are a scam and untrustworthy. My entire experience was unpleasant, you forced me to drive hours out of the way and refused to offer any discount, then billed me for 6 days of hauling even though I only needed 3. I will not be using the company again.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

steven g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Pick up was quick. Love the self drop off option. Trailer towed perfect.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Good

ABUKAR M. 
Rating:
5.0

I've been disgusted lately with the lack of customer service with both local businesses and online businesses so you picked a good time to be great! Andy Hoye was fast, friendly, and wonderful. I'm so happy that I was sent to that location. It's by far the best UHaul experience I've ever had. Nicely done.

ASHLEA M. 
Rating:
2.0

Tried to extend rental as our closing on our new house got pushed back 4 days and we already had everything in the truck. The people we spoke with were extremely rude to us just for asking.

Jadyn H. 
Rating:
4.0

On return cars were parked in a line so making it difficult to make the turn in Uhaul lot to return the trailer to the appropriate place. The door spring was too powerful so door, latch & strap sucked up into ceiling. Spent 20 minutes trying to get it down. Called Uhaul for help but husband finally managed to pry it down. Pickup was great & very efficient! Like this location a lot and will use again.

MARYJO E. 
Rating:
4.0

Customer did not leave a comment.

SOPHIE P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EZEKIEL S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

LYLE J. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

You have to keep it up as well as this way.

TESHALE H. 
Rating:
4.0

I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.

Lori E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily F.  |  First Impressions 
Rating:
5.0

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Diane P.  |  First Impressions 
Rating:
4.0

The employees were helpful and friendly.

Monte P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yeshwanter R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lee D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WENDY T.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient. Thanks!!

James A.  |  Overall Experience 
Rating:
5.0

As always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.

James A.  |  First Impressions 
Rating:
4.0

It was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it’s hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.

Douglas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

i will be coming back very clean place

Louis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
1.0

We used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn’t a great experience and felt like I was priced gouged.

JOSHUA B.  |  Overall Experience 
Rating:
5.0

Nice place friendly staff.

Nathan O.  |  First Impressions 
Rating:
5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Gillian K.  |  First Impressions 
Rating:
2.0

I had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..

Stephanie D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori E.  |  First Impressions 
Rating:
5.0

I love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.

Matthew W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW P.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Doug T.  |  First Impressions 
Rating:
5.0

I will always use Uhaul

Louis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin G.  |  First Impressions 
Rating:
5.0

Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

Robert W.  |  First Impressions 
Rating:
4.0

There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

Vicki M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda W.  |  First Impressions 
No reviews have been submitted for this location.

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