Customer Reviews for U-Haul Moving & Storage of Rochester South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rochester South

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Ryan D.
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This is for U-haul in general - not the specific location. Trying to reach a live person by phone to talk with was impossible. I had to make a change to my reservation and needed help with the on-line system. No matter what numbers I called, I was transferred to a phone bank and had to go through several options only to be put on hold for 15 minutes which then at that time said something went wrong and I was hung up on. Because of this, if I ever need to rent a trailer again, I will look at your competitors (which I never even bothered this last time as I trusted the U-Haul name). Nothing beats customer service and I am happy to pay more to deal with live people than an automated system

STEVEN E.
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Great service from staff

Nancy F. | First Impressions |
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Customer did not leave a comment.

Doug T. | First Impressions |
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Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Louis W. | First Impressions |
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I will always use Uhaul

HERBERT R. | Overall Experience |
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Customer did not leave a comment.

Nathan O. | First Impressions |
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Staff were courteous and ready to help

ANASTASIA A.
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Customer did not leave a comment.

CORINNE C.
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Truck was a bit dirty on exterior.

JOANNA N.
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Excellent customer service and care. I have used this Uhaul location on many occasions.

Kenneth K.
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Customer did not leave a comment.

Jennifer V.
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Customer did not leave a comment.

EDWARD O.
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Professionalism is lacking.

Don C.
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Drop off conveniently handled on associate's cell phone so no going inside and extra papers. And she was was quite pleasant. Asphalt parking lot.

Tracy P.
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Customer did not leave a comment.

MARK P.
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Employees were on top of things and very courteous.

KELLY K.
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Customer did not leave a comment.

Mark O.
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Again. In and out with zero issues. And more pleasant people to work with.

James P. | First Impressions |
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Customer did not leave a comment.

KAREN RENEE C.
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The staff was wonderful, especially to sanitize the van in front of us. We felt safe. We couldn't believe how the cargo van we rented got such great gas milage. Would definitely recommend this location to anyone in need of a U Haul.

Judy L.
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Front window/ wind shield was dirty on the inside. Made for difficult driving especially at night.

RHONDA F.
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Customer did not leave a comment.

MARY A.
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My order online was all screwed up they set my pickup for stewartville and I live in Richester Mn . We wasted a hr driving to pickup site and back calling trying to figure things and it became headache when they could just had my pickup on commercial dr instead not happy at all with online services the people at commmercial dr were very helpful

Mark W.
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Customer did not leave a comment.

Jaime C. | Overall Experience |
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Very good 👌

JEFFREY A.
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Customer did not leave a comment.

XAI V.
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Clean and big with lots of room. But went and drop off after hour

Ted F.
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Customer did not leave a comment.

Lori s. | Overall Experience |
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Great customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.

RANSOM D.
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Make sure equipment is working properly so it doesn't break down 1 hour after leaving the store

Lonnie H.
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Customer did not leave a comment.

Lanny E. | Overall Experience |
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Customer did not leave a comment.

Melissa M.
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I was very pleased with the service, specially the lady that helped me during the time I needed to access the Ubox , I am sorry I forgot her name but she was AWESOME!!!! Thank you so very much!!

Kevin R.
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Customer did not leave a comment.

james D.
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It was a smooth experience.

JOHN D.
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worker very patient with us. We changed our minds about trailers when we got there and he was very good at changing our request. the lot was large and open and easy to manuver

JEFFERY F.
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Customer did not leave a comment.

Elise P.
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When we returned our unit, it was never officially turned back in, and so there was a lot of hassle after I was done with the rental.

DUANE L.
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All was good. Ready for pick up, truck ran great & was clean - staff was great.

JUAN E.
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Customer did not leave a comment.

XIN C.
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Customer did not leave a comment.

DAVID G.
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I drove to three different. Location trying to get the truck I reserved. One location was an one hour and thirty minutes away. I used my gas and time looking a truck two in advance. This is horrible customer service and the truck was dirty when I received it and almost empty of gas. I will not be using uhaul again.

Lance B.
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Customer did not leave a comment.

Scott W.
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Customer did not leave a comment.

john G.
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Very satisfied. Thanks for making it a good experience.

Thomas S.
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Customer did not leave a comment.

Nadia H.
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Customer did not leave a comment.

KENNETH P.
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Customer did not leave a comment.

TIMOTHY L.
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Customer did not leave a comment.

KENDRICK H.
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Great customer service. Super friendly,

Mary N. | Overall Experience |
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The best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Thank you

Kathryn S.
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Staff very helpful and was able to correct errors made by your website. I scheduled my reservation and selected my pick up and drop off locations. When the pick up date approached, I got a text message showing pick up at one address and online message saying pick up at a different address. Also, the drop off site had been changed to a location 300 miles from my destination. I called UHaul and was on hold for an hour and then the person I spoke with couldn't help me. Fortunately, the staff at the pick up site worked very hard to correct this but it took her 30 minutes to correct it by cancelling my reservation and starting over. She was great and the trailer was clean and hook up easy. The scheduling and website are absolutely terrible. I have never had such a bad experience with UHaul.

Tracy P.
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Very helpful

Luke M.
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Customer did not leave a comment.

Amber T. | Overall Experience |
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Customer did not leave a comment.

Jason J.
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Customer did not leave a comment.

Culley J.
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Everything went smoothly. One exception is that while using you website it was slow to switch between stuff

BRADLEY B.
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Left turn signal wasn't working properly.

Melissa S.
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Customer did not leave a comment.

ABDISALAN B.
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It is so expensive because I used U _Haul almost 4 hours but I paid $105 is ok it was the first time to me

George L.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Bosheng Y.
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I especially want to thank the young man (sorry I don't know his name) who was very kind. He was very busy at that time and could not help me, but told me how to use phone to get the key. I did it without problem. He called me soon after and apologized for not being able to help me. He did almost no one else would do. I really appreciate. Wish the best to the young man!

Craig V.
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Zachary was fantastic, thx!

Jack N.
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Customer did not leave a comment.

Charles M.
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Customer did not leave a comment.

MARK K.
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Customer did not leave a comment.

LISA H.
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I was chg an extra $60.00. And it wasn't listed on the invoice, however. It was taken off my card! Please kindly reimburse me!

Devin H.
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Customer did not leave a comment.

Jon E.
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Nothing. Everything went as expected.

Christopher L. | Overall Experience |
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When speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.

Timothy D.
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Customer did not leave a comment.

RANDALL J.
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Customer did not leave a comment.

Dan F.
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Customer did not leave a comment.

Herbert R.
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Customer did not leave a comment.

HERBERT R. | First Impressions |
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The humidity seemed less than at our previous storage facility

Steven H.
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Truck was OK, but old and lots of miles. Had to wait quite a while to get the vehicle although I had completed on-line check-in well in advance.

Brenda M.
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Customer did not leave a comment.

Ethan G.
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Physical location was fine, but the mobile pickup took way too long to get verified and the employees there did not have the option to help me.

Pankag G.
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Customer did not leave a comment.

Jose P. | Overall Experience |
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Awesome service and practical

JON V.
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Customer did not leave a comment.

TYLER S.
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Had to go in twice to speak with an employee since we were on the phone for over 15 minutes waiting for someone to pick up. When arrived, still on phone waiting for someone to pick up, no one in store.

Jonathan M.
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Customer did not leave a comment.

Daniel T.
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Customer did not leave a comment.

Stephanie F.
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If I've already completed the application and set up for the 24 hr. Pick up, I shouldn't have to wait 6 minutes for approval once I'm at the site. Very frustrating just sitting around waiting.

ESMERALDA T.
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The staff was very friendly and the truck was very reliable and solid. Would highly recommend and will be back again

Patricia G.
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Customer did not leave a comment.

Erin G. | First Impressions |
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Customer did not leave a comment.

patrick B.
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I rented a small ramp trailer, they are very heavy duty, the only thing that bothered me was how the ramp bangs while pulling it.i put some cushions between the pins. But a very nice experience.

DANIEL B.
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Customer did not leave a comment.

Anthony H.
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Customer did not leave a comment.

Mark M.
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I'm fairly computer savvy....but your app seems to be a dud. I loaded it after I picked up my trailer rental, when trying to return, and it was painful trying to get it to work...and it never did help me. It cost me "1 HOUR" of my time. I eventually called your 800 number, for the "about 20 minute wait time" that was actually >45 minutes. 2x service failures with your app and "estimated" wait time on the phone. Really upset about both...I'd like my, and my wife's, 1 hour of time back please.

ABDULLAHI S.
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Customer did not leave a comment.

ALAN C.
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Customer did not leave a comment.

JOSEPH K.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

dennis D.
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Customer did not leave a comment.

Krystal K.
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This location was very helpful, but the overall U-Haul process of not being able to track my shipment AND the fact that this location was not able to tell me any information about scheduling delivery until it arrived in Rochester needs to be fixed.

Thomas T.
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The hold times are ridiculously long, and you don't talk to the local dealer. I was given an incorrect opening time.

Bendel R.
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Customer did not leave a comment.

DANIEL G.
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The Truck I took had a miss in engine and suspension shake and rattle loosely,... tipical 140K truck...

Bryan L.
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Customer did not leave a comment.

Catherine S.
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Customer did not leave a comment.

Bailey B.
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Customer did not leave a comment.

Heide D.
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The service was quick and efficient.

Tim C.
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Customer did not leave a comment.

ALLAN S.
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Customer did not leave a comment.

SAGE C.
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Zach is the Man!

Suzanne M.
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The girl who delivered or boxes was very nice and very helpful. We needed to get more boxes fast and she was able to deliver the extra ones we needed very quickly. She was on of it all and did great! I certainly did not expect to have to go through a pandemic and lock down. Your service was just what we needed to securely store our boxes (13 of them) until the Lock down was lifted and we were able to travel to our new state and purchase a home. Thank you for a great experience!

KEVIN B.
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Customer did not leave a comment.

CRAIG O.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

LLOYD S.
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The truck cab had previous renters garbage left in it and the back hadn't been swept out. The associate apologized and was courteous. She was busy but helped us quickly by noticing we were there, making contact, and following up. The rental was ok but should have been cleaned. I was reassured though I wouldn't be charged for the seals missing on the hand cart and blanket bag as well. Thank you

Jay W.
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Customer did not leave a comment.

Robert W. | First Impressions |
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Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

William K. | First Impressions |
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Well done on all accounts.

viki m. | First Impressions |
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There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

Christopher S. | First Impressions |
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I really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.

Deniese J. | Overall Experience |
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I was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.

Tom T. | Overall Experience |
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Customer did not leave a comment.

Steven K. | First Impressions |
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It was very fast and easy. And I know why U-Haul’s been around for such a long time you guys are professionals at this industry

Kevin P. | First Impressions |
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Manager of store is top notch.

brenda W. | First Impressions |
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Customer did not leave a comment.

James T. | First Impressions |
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I like it.

Terri E. | Overall Experience |
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Customer did not leave a comment.

Lori s. | First Impressions |
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Service was excellent! I really like that there is an indoor loading/unloading area. Carts are provided & the security system is great! Reserving a unit was easy and the place is very clean.

No reviews have been submitted for this location.

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