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Zachary S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Rock Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a snafu while trying to get to the pickup location on time. The rep I talked to went above and beyond her normal role and was able to find a different location while we were driving. We were able to pick another trailer (completing the same request for size) at a new location in time. She was very helpful and appreciated her very much!! Please give this lady a pay raise or promotion!! People like her need to stay around!!
SAMUEL OVery nice return and understanding with flexibility
CHEYENNE SJust wished they worked with me on payment issues other than that it was perfect
Jordan S | Overall ExperienceGot a quote in May and when I rented it the rate had more than doubled not good customer service.
RANDY DI have not moved out of one of my units, and the staff at Uhaul and facilities at Uhaul are excellent… I have never had a negative experience with Uhaul I recommend all of my friends and family.
elizabeth S | Overall Experienceamazing service and awesome for me! anxiety makes talking to people scary so i love to see a way to do it online!!
Emily S | Overall ExperienceExcellent job guys. Everybody involved in my transaction was professional and helpful.
Joel KOnly one person seemed to be working the time I was there, and seemed overwhelmed trying to help people in-store and on the phone. Otherwise helpful. Chains on the vehicle trailer were not set up right and there was no way to secure them to the frame of the car being towed - I ended up using zip ties and duct tape to try to keep them attached.
REESE FAwesome everything but I wish the tires were in better shape on one side of the trailer.
CODY SNate was extremely helpful and easy to work with on my U-Haul and storage needs. Thank you.
ERIN W | Overall ExperienceNo issues with the facility. Staff was so so at best(As expected in today’s world). Yes I would use this U-Haul facility again.
KEVIN C | Overall ExperienceI had a reservation for 7 am. No one showed up to open the store until 7:25 am. Then the agent had a difficult time finding my reservation even after giving him my name and phone number along with confirmation number. Once he finally found my reservation the agent then tried to charge me for multiple days even though the reservation was for one day
ANITA WTy for your services, never had any problems there.
Danny M | Overall ExperienceFrom the moment we moved on to moving out the staff was amazing and helpful. Everything was clearly marked and convenient
Kelly M | Overall ExperienceI was very well pleased with my storage unit
Guy D | Overall ExperienceFix your store software. The system was down when I went in and the procedure took an hour when it should have taken 2 min.
syed aStop renting out subpar equipment… they didn’t do an oil change on truck, it was due as of the mileage, and still gave me the truck, knowing I was moving from Wyoming to California, check engine light comes on, your app sucks, QR codes are a waste of time, just give customers the phone number. Blew a tire on two different trailers, like come on…
LISA THelpful, friendly and quick
DON BNo cruise control is crazy
DENNIS BFantastic Company
Hilary R | Overall ExperienceThe inside of the trailer was filthy and had a lot of alfalfa pellets in it. The bumper pad rails ruined my beige chair (upholstered) due to how dirty it was. It’s now covered in black dirt that won’t come off. Customer service was good.
LYNN PThe mom's attic leaked, the vehicle was in desperate need of a steering alignment, and the vehicle made lots of wirling noises at highway speeds.
DENNIS SNothing to improve. Even the New guy was very helpful and hooked the trailer up professionally and I had no worries on the road. Thank you.
Michalis KFantastic Company
Hilary R | First ImpressionsThe staff was very friendly
RODNEY OUsing a QR code or your online incident reporting is stupid I am trying to get from point A to point B the last thing I need is to pull over and wait on you. I did have a wild turkey fly out in front of me and broke the grill of my rental vehicle but fortunately I spoke with a real human and she gave me the proper requirements to make a claim after that I was very satisfied with the on the road support.
eric k | First ImpressionsRecently I had to use the car dolly twice in the same week. They were great at getting my reservation booked quickly and for th3 easy check out and return.
JEREMY AEven with the troubles of the system being down, Nate took care of things and got us going. The team at the site is very helpful, wonderful to work with.
David AThe staff was very friendly and wanted to make sure I had a good experience.
RICHARD SStaff was unfriendly and not trying to help, feels like they were annoyed by needing to work .
ALLEN LFirst time renting trailer from UHaul, associates were friendly and got me a trailer, hooked it up made sure lights all worked and when I returned didn't even have to call inside as I'm in a wheelchair. The guy came outside and unhooked it and off I went. Will be back next weekend for another trailer!
WILLIAM HCassidy was so helpful getting me a great deal for the Van and a storage unit. Will definitely recommend Uhaul Storage and Rental.
Shannon M | First ImpressionsThis was such a fabulous service! I could not have entered my neebohase of life without the flexibility of your storage facility. Thank you.
Angelica M | Overall ExperienceThe trailer worked well, however the ratchet straps are rusty and hard to use.
CODY COutside doors are hard o see in.... requiring a pull up and door raise to see if the bay is occupied. I think this could be better. The lights are of no use.
Mike B | Overall ExperienceThe young lady that was working was awesome I will be returning
GARY PAfter I got the cargo trailer in Wamsutter at 12:00 PM, my truck broke on my way back to Rock Springs. The towing truck took the cargo trailer to U-Haul at 18:45 PM, since my truck was disabled. I requested a store credit so I can use it after the repair of my truck. The agent in service claimed he could not make any decision without his supervisor’s input. This morning the same agent was unable to explain the reasons he charged me $47 for a cargo I did not use and that was returned within 6 hours. I believed à store credit was a fair decision since the truck break was involuntary and unexpected.
Ruben TThe staff was very polite, courteous and helpful.
JOSEPH TNothing needs to be improved, Paige and her team is the best I’ve seen help us us over the top, from garage storage last summer to our latest 6 pod move across the city here in Rock Springs I would highly recommend them to all for storage and moving accommodations.here or anywhere in the lower forty eight
Gerald UI rented a trailer used it for 2 days got charged for five still believe I should get a prorated reimbursement for days that I didn't use the equipment
JOSEPH RRent ball hitches instead of only selling them
PEDRO MThe young lady that helped me was absolutely amazing, kind and extremely professional.
MELINDA BPicking up the U-Haul was great the lady was very nice and friendly U-Haul was clean and ready to go. When I dropped off the U-Haul the lady working was so rude wouldn’t even talk didn’t give us the ok to leave.
Kayla TGo the extra mile. Little touches like escorting the client to the vehicle or putting out waste baskets make a big difference.
MICHAEL PThe customer service here at this Uhaul is second to NONE! Everyone is helpful, friendly and amazing! Moving is stressful and they just came along side and partnered with me. So appreciative of them!
ELIZABETH BTruck lacked cruise control. Also, although the multiple 12V ports were handy this is old school technology. Need modern hookups.
MICHAEL PThe passenger side front tire had a nail in it noticed it doing my walk around.
PAUL NOur storage unit and the help we got in Rock Springs was wonderful. I goofed up and set off the indoor alarm because I forgot what all to do then, but other than that it was a breeze moving. The pickup location for getting our truck was not great though, the Uhaul representative there was offensive and rude, he made a comment about having sexual relations with his sister. “Why go down the street when you can go down the hall?” Gross.
Joseph K | First ImpressionsThe staff were all very helpful, kind, and professional. One of the best experiences I've had with Uhaul.
Gabriel B | First ImpressionsThe gas prices too high, I'm just saying. But all good
TIMOTHY RGreat friendly service and staff
DANIEL BThis location is efficient, knowledgeable, clean and the stuff we’re all helpful and kind.
Becky PStaff and team members were really helpful and great.
WILLARD MShadee was amazing, treated so well by her, she is a professional at what she does, thank you.
JAYSTEN JExcellent facility. 100% satisfied with all aspects of our experience!
Jennifer L | Overall ExperienceClean and large location with friendly staff.
Philip BNice clean location and friendly staff.
Philip BVery informative and knowledgeable. Do to weather and road closures, was able to help so our moving exsperience was tollerable. Very helpful.
BRENDA DAbsolutely amazing experience!!! When I underestimated the amount of time I needed their equipment and I needed an extension, Paige was wonderful and asked no questions and no judgement. She is super quick and knowledgeable at her job, getting you in and out without feeling rushed. If I could give more stars I definitely would!! THANKS SOOOO MUCH AGAIN!!
TAUNIE DVery helpful.
STEVEN TVery nice and hard working people.
MICHAEL EThese comments apply to the Rock Springs WY location. Casey was helpful and very friendly. After my cross country drive she was a much appreciated kind soul.
Lee A | First ImpressionsThe location is obvious, plenty of parking that isn't exposed to the main road. Onsite help was available for any questions that came up. The staff was friendly and helpful.
Jane DPaige was delightful to work with. Knowledgeable, friendly and professional.
JANE DVery nice and so fansy
Hebert T | First ImpressionsYour staff is friendly and courteous and the facility is clean, secure, and well kept. 10/10 would rent again.
jenny r | Overall ExperienceThanks for coming to Rock Springs!
KRISTINA L | First ImpressionsBefore closing time they would lock the main doors and you would have to exit out of the vehicle bays. Also everytime I was there they had a lock on my unit saying it was not closed and they said if they can open it they put a lock on it so had worker go back to unlock it and show me that it could open and when they tried it didn't even budge. I would also receive messages and they would say it automated as reminders but they were different each time some even being rude. I would not recommend.
Kiana B | Overall ExperienceThere was a dead mouse in my unit. Might wanna grab that lol. Everything else was fine. Would recommend
Alexander C | Overall ExperienceIt was hard to find a waste paper container
Layne F | First ImpressionsIt was pretty good a little expensive for the size of unit! The staff was very kind and worked well with me when I fell behind on rent due to losing my job and going through a divorce.
Jamie R | Overall ExperienceThe fuel level wasn't correct. Other than that excellent service.
Allison F | First ImpressionsThe staff is very friendly and greeted me anytime they were around. One of the employees even stopped cleaning the truck he was working on to help me back up my 36 foot enclosed trailer that I own. I will continue to do business with this location.
Joseph M | Overall ExperienceI will be renting again. The last of june or first of july
Betty L | First ImpressionsKassidy was wonderful, so helpful!! And very pleasant, even after she broke her toe. :)
MaryBeth T | First ImpressionsThis has been a great asset for my community I go there for all my truck moving and storage needs very reasonable price too notch equipment and very courteous professional employees
Brandon S | First ImpressionsThe person that helped me was so great and made the process easy and fast! 10/10
jenny r | First ImpressionsWe have dealt with the poor service in this city for 65 years, watching this store come to life is a bleeding for our city, we started buying boxes and blankets long before it finished. Now we have rented storage in here as well. By far this is the cleanest secured storage I have ever seen, and faculty restrooms as well! Hats off to the staff here at our Rock Springs, facility for outstanding service.
Gerald U | First ImpressionsManagement and staff have always been most helpful, courteous and professional.
Peggy o | Overall ExperienceI moved out on the 24th not the 25th
Chris S | Overall ExperienceAll of my needs were met to .y satisfaction
Alexis L | First ImpressionsAppreciate all the help they gave us. The storage was nice and clean. It is a very nice facility.
Eileen C | Overall ExperienceMiss. Moore Runs a Top notch operation in the Rock Springs, Wyo facility. Her staff is very friendly and professional. All else is orderly and clean. This is why I’m a return customer. Thank you Steve O’Brien
Steve O | First ImpressionsAppreciated the ease of moving with the dolly. Wasn't able to use the drive-in loading/unloading dock unfortunately. Two cars were parked for an extended time despite not doing any active loading or unloading at the time. We didn't have enough room for the truck/trailer with both bays partially occupied for so long.
Erica O | First ImpressionsThe whole rent process was convenient and easy to manage through the U-Haul website. The facility is nice a clean as well as well lit.
Michael B | Overall ExperienceAt first I was given the wrong information and when I went to the store to get the U-haul truck I was notified that the information I had was wrong and I am very very impressed with the facility and every aspect of the process
Chris M | First ImpressionsAlthough there is no visible security. It is well lit and clean. All the times I'd been there I had no issues of any kind, everything was positive
Brodie W | Overall ExperiencePaige is amazing!!!
Amber E | Online Move InGreat accommodations. Great services. Lighting was great
TODD L | Overall ExperienceCassie is a delight! Very helpful and fast!
Shaelynn T | First ImpressionsThe young lady at thee desk was exceptional!
David H | First ImpressionsThe real complaint that I have is that I have paid an additional $15.00 per month on my minimum Disability check that direct deposits around the 3rd. That is approximately $270 or more in fees or 5 months of storage at $55 per month. Also the new doors scraped the back of my bumper. I filed a claim with Uhaul. Other than that my moves and access to box and unit have been good. The new facilities are quite nice.
Charmaine L | First ImpressionsReally good service Overall
Blanca T | Overall ExperienceDefinitely the most secure storage facility in the area. One of the only indoor temperature controlled facilities as well. Very pleased with the facility.
Cameron B | Overall ExperienceThe hours on the door and online say we have access until 10 pm but the doors lock at 7 pm. I was inside at my unit and couldn’t figure out how to get out because the sliding doors locked me in at 7 pm. I had to go out a garage door port to leave and couldn’t figure out why I got locked inside when the door says I have access until 10 pm. Also we asked the front desk and they said it locks at 7 even tho the sign says 10 and that we could pay for 24 hour access if we wanted too
Melody N | Overall ExperienceThe staff has been great .. in explaining everything .. contract, payments, access, security. They made it convenient for us to unload our box into our unit, everything so clean. The luggage carts were extremely helpful .. I don’t know if we could have done it without. Thank you
rae L | First ImpressionsKeep up the good work!
Maria G | Overall ExperienceIt was great that it was assembled when we were. Very nice and safe feeling and the cleanliness clean was amazing. It was so easy. I'm telling everyone.great experience.
Sue E | First ImpressionsI recommend it to my friends Kevin Covarrubias and he has a storage unit with you now for about 2-3 months now
HERSON R | Overall ExperienceLoved the drive in aspect of loading and unloading. Everyone there was very helpful and pleasant. I would use the facilities again in a heartbeat!
Dawn L | Overall ExperienceShadee is an absolute doll!
Amy C | First ImpressionsThe courtesy of Shadee was exemplary. Thank goodness for your hospitality.
Tawny W | First ImpressionsGreat customer service! Paige was very helpful.
GARY C | First ImpressionsGreat staff
Charles A | Overall ExperienceMinus the flooding it was a very good experience
JOHN G | Overall ExperienceAll the terms were clear. The staff was friendly and professional.
Yazdhel C | First ImpressionsThe lady who helped us was so kind, helpful and caring. The best uhaul dealer in ROCK SPRINGS by far!!!!
Andrea M | Overall ExperienceKassi was very accommodating! Great service!
laura t | First ImpressionsIf only they could keep open longer at night because people work and sometimes you need to unload during later hours.
Graciela M | First ImpressionsThank you for best service!
Marsel A | Overall ExperienceToilet paper was emptied but other than that good experience
Katie J | Overall ExperienceI was very impressed with the overall excellent of service and friendly people who do whatever they can to be sure you're taken care of. I was so happy I chose that storage unit being inside. That helped me a lot. They all very hard to make sure all customers are satisfied. God bless them all
JO H | Overall ExperienceGreat staff and great place. Only complaint was it got really hot and stuffy in the storage area.
Charles M | Overall ExperienceThe girl was very busy trying to help me with a storage and uhaul while helping a customer on the phone make a payment. She didn't tell me that a lock already came with the storage, didn't tell me I had to scan my security card before opening my storage or scanning out when leaving. I also rented a 10 uhaul but when I I went to get it it wasn't back and another girl couldn't get in touch with the person who had it. She gave me to 15ft van for the same price $19.99. When I got it she didn't show me how to open the back or pull out the ramp. Also the passenger side seatbelt was broke. The place needs to hire more people...
Kimberly H | First ImpressionsI was impressed with the ease and swift process of obtaining a U-Haul truck to assist me in my move. The availability of a storage unit gave me peacenof mind. I inquired about boxes for purchase and was never provided a price which was a little frustrating given the proper boxes allows movers to be more organized and allows for a safer transport. The Sally Port was extreamly hot and stuffy, making the off load miserable. Due to no ventilation I picked up the unpleasant odor of animal urine. I don't care for the inability to access the units by vehicle as it becomes daunting and more work. Over all, I appreciate your company.
lyndy g | First ImpressionsThis place has the only security like this storage unit has that I've seen in my area like at this place they have cameras and code cards and even a covered safe garage for your car or truck to park while unloading and loading from your unit
Mariah T | First ImpressionsVery nice staff. Very clean and affordable!
Shondra R | First ImpressionsDevils lake pick up point is not very helpful the lady didn't tighten the trailer hitch so it fell off and broke some of my wiring
Randy W | Overall ExperienceThis storge was like the 5 star of storages! And the handicap unit I was able to get was very helpful. Thank you!
Susan R | Overall ExperienceVery good.
Anna D | First ImpressionsWill use again when needed ..same for truck or trailer
SCOTT C | Overall ExperienceWas a great service staff very helpful
Debbie G | Overall ExperienceNew and clean Paige is nice and helpful
Debbie G | First ImpressionsA Logistics 'Grand Slam'. Tks Stephen
Stephen H | Overall ExperienceThe general manager was very welcoming and assisted me with getting my storage unit setup quickly. She is a blessing to have within your company.
Patrick D | First ImpressionsThe staff at this facility are incredible! Very professional, super helpful. The world definitely needs more people like that!
Jose M | First ImpressionsVery nice facility the security was top notch and the customer service was womderful. I cannot rave enough about the team at my local Uhaul. Everyone is so helpful. What a relief during such a stressful time.
Andrea W | Overall ExperienceThe assistant Manager has been there and helped me the last 2 times I have went in and returned/rented. He was extremely helpful and friendly. I can be quite difficult to deal with at times and he managed to stay professional and friendly. He was very knowledgeable and more than accommodating. If I could give this facility 10 stars I would.
Andrea W | First ImpressionsMe opening my unit sets off the alarm every time.
Tyler F | First ImpressionsPaige was so helpful. The storage issue was last minute. I was very upset about the situation I had been put in. She did everything and was very confident. Valued employee. Will recommend.
Victoria W | First ImpressionsVery helpful and kind folks.
Carrie C | Overall ExperiencePaige Moore very professional and a wealth of information
JAMES C | First ImpressionsI'm very happy the.people is amazing thAnthanks for help me
Alfredo C | First ImpressionsGreat place
Deonna F | First ImpressionsThe entire process was user friendly, smooth, and very quick! Much better and more respectful customer service than the Center Street location in RS, WY 82901. I was treated like a person instead of a criminal. I was notified of everything thoroughly instead of being subjected to listening to the staff complaining about their job and the hours made available to customers. I was shown the utmost respect and consideration instead of being criticized and mocked for having to reserve a UHaul and move in the nasty weather. I would never recommend anyone that I care about to visit the Center street location BUT I will most definitely recommend the newer location in Rock Springs, Wyoming 82901. The customer service was what "customer service" should be!
Brooke Y | Online Move InNice facilities
Robert M | First ImpressionsThe Rock Springs store was very accommodating . Very friendly.
Norma R | First ImpressionsStaff was great, checking into a unite took no time. Love that the units are inside a building so I don’t have to be outside in the cold.
Amanda D | First Impressions