Customer Reviews for U-Haul Moving & Storage of Rock Springs

54 reviews

2450 Foothill Blvd   Rock Springs, WY 82901

(307) 448-2157

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(307) 448-2157

2450 Foothill Blvd
Rock Springs, WY 82901

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

EMILY B. 
Rating:
5.0

Great customer service that was a very quick and friendly. The vehicle I rented was brand new and new in great shape and met all of my needs.

Jennifer A. 
Rating:
5.0

Great service.

Kevin R. 
Rating:
5.0

Staff was very helpful.

Patricia J. 
Rating:
5.0

The girl who helped was very nice and helpful.

TERRI L M. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

The last two 6x12 trailers that I have used to move have had lights that do not work at all or stop working about 5 miles into our trip. The pictures that were taken of my trailer upon check-in were not if the actual trailer that we were picking up. The fender was damaged on the one we picked up and the one in the picture was not. So I retook all pictures to be sure we had the most up to date ones on file. We made it to our destination and would use U-Haul again. Apart from the lights we have had no problems with the trailers that we have used. Thank you!

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Paige Moore was fantastic

Scott L. 
Rating:
5.0

I never got the receipt. We had a rep come out and check the vehicle. I was supposed to get an receipt emailed to me but didn't. He verified everything on the phone and even my email.

Jacob H. 
Rating:
5.0

The truck shifted rough so we would suggest checking the transmission fluid. Thank you so much for the rental. It made it easier!

LEONARD M. 
Rating:
5.0

Everyone was very friendly and helpful. The trailer was all ready to go when needed and worked perfectly to meet my needs.

Shawna O. 
Rating:
5.0

Nothing can be improved, because this place was perfect.

Campbell S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Staff Was awsome thank you

Tigers T. 
Rating:
5.0

Customer did not leave a comment.

Preston A. 
Rating:
1.0

They called me to yell at me about not dropping it off at another location that wasn't foothill blvd. They didn't even let me explain and they pretty much hung up on me.

Raistlin C. 
Rating:
3.0

I requested a 5x8 trailer, after being sent to a different shop, coming back to the first, and returning the following day, I finally accepted what I asked for initially. However, when I returned the trailer it was discovered that I had been issued the wrong trailer. Trailer wasn't in the best of shape, had been laid over at some point and the weld in the upper corner wasn't solid, water leaked into it. Did however, work for what I needed it to do. Overall, not a very easy or comfortable process. One hand doesn't know what the other is doing and seems that communication is lacking until something is wrong.

Kristi E. 
Rating:
4.0

Customer did not leave a comment.

Rick M. 
Rating:
4.0

Customer did not leave a comment.

Lyla H. 
Rating:
5.0

went very well

NICHOLAS M. 
Rating:
5.0

very helpful

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Shavlego G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Nadia H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Julie H. 
Rating:
5.0

Paige is an exemplary example of what a manager should be, always kind and courteous, definitely an asset to your company.

Dennis C. 
Rating:
5.0

I ran into some issues initially, as another uhaul location called and told me that the van I booked would not be available. However, Paige in Rock Springs did a great job ensuring that my reservation went smoothly. Very thankful.

Cory H. 
Rating:
4.0

Customer did not leave a comment.

Keith C. 
Rating:
1.0

I have never been treated so bad as this time by U-Haul, I reserved a 26' van, got a 20', we had to leave things behind, not happy at all, I am thing of filling a small claims court case...

Thomas S. 
Rating:
5.0

I am and I believe a lot of people in RockSprings appreciate the new store, the staff and the cleanliness The staff has gone over the top making sure all my needs were met during our house sale and move, it's exciting to know that there is upcoming storage available as well! Gerald and Connie Uranker

Gerald U. 
Rating:
5.0

Customer did not leave a comment.

BOBBY B. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

LACEY DANNIEL L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Customer did not leave a comment.

Gene M. 
Rating:
4.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

MCKENDRA G. 
Rating:
4.0

A stand for trailer tongue would be a great one. Also it would not hurt for a different ball hitch.

David P. 
Rating:
1.0

Charged $100 extra and and accused me of using the dolly, ill leave my belongings behind before I use them again.

Hayden M. 
Rating:
1.0

Took an hour to get passed your dog shit website. Then your cheap locks won't work in Wyoming where, SUPRISE!, it gets cold at 6500ft in the mountains in December. And then the manager wasn't at the facility to help us even at opening time. The regional manager guy came to get the locks open and all of a sudden it's my fault I don't carry a crack torch to warm up your locks that aren't suitable for our climate. And this is the second time I've used uhaul and in both times I've reserved the 26ft unit but somehow the wizard running the center street facility and doofus running the foothill one, decide I'm not worthy of it and give it away. Fuck me right? I'd rather move my 3000 sq ft house across country, making as many trips as it takes in a smart car while riding with a Great Dane that gets car sick than use your service ever again. Thank you for reminding me that I apparently deserve some sort of punishment for something I've done in a past life that involves dealing with yet another giant company that can not seem to figure out to to make a website that doesn't suck so bad Hoover jealous. I'd rather rip my dick off and throw it into a River than use you again. Thank you.

Austin Q. 
Rating:
4.0

Customer did not leave a comment.

RANDY S. 
Rating:
2.0

Have friendlier staff, not rude. Ensure the locks on the keyboxes are correct and work without needing to use pliers.

Erik L. 
Rating:
5.0

I don't know how it could be better.

carol V. 
Rating:
5.0

Friendly staff! Took good care of us and helped get on the road quickly. I appreciate their time. Thank you so much.

John M. 
Rating:
3.0

Customer did not leave a comment.

JAMIE NICOLE G. 
Rating:
4.0

Customer did not leave a comment.

Rebecca K. 
Rating:
2.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

My issue isn't with the location or the service. Paul was amazing. But I had the equipment for less than 24 hours. In which case I rented it Saturday afternoon and returned it Sunday morning. Which Paul had told me was perfectly fine. Uhaul charged me the cost of the rental and insurance. I returned it and did everything online the way I was instructed to do so when I returned it Sunday morning. And then you guys tried to charge me for 3 days. I didn't even have it a full day. This is unacceptable and ridiculous.

WILLIAM L. 
No reviews have been submitted for this location.

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