Customer Reviews for U-Haul Moving & Storage of Roseville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Roseville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Edwinwayne P. on

Rating:

Stop Cheating people! I drove the truck “a Chevy Silverado” 42 miles from “parked in front of the store” to “parked in front of the store” I had put in 3 gallon which at 15 miles per gallon should have been enough, but the young man came out & said I was 2 gallons short! So $8.00 would be added... I said no & went right across the street & put another 2 gallons in.. a total of 5 gallons for 42 miles! ??? That’s less than 9 miles / gallon... & that would be assuming I had driven all city miles which was not even the case. At least half was freeway. There is not a normal truck or car on the road that gets gas mileage that bad! I looked up the Chevy Silverado & it’s supposed to get like 15/city & 22/highway... (not less than 9/gallon) I don’t like being ripped off or scammed (if it was just that young man pulling this stunt) & I told him so... but anyway I don’t see myself using U-Haul again if this is the way you do business... $5-6 isn’t the end of the world but it’s the principal & if you’re doing this to everyone that adds up to a lot! I’ll look elsewhere next time I need a vehicle.

Ronald M. on

Rating:

Customer did not leave a comment.

Daniel L. on

Rating:

Customer did not leave a comment.

ronald T. on

Rating:

Customer did not leave a comment.

Octavia S. on

Rating:

I was over charged after I was giving a truck on empty I was told I can bring back on a 1/4 tank and I would get $40 credit. After I returned truck cost mysteriously went to $71 for a $29.99 truck. I always get this truck and it has never been $71. I was told before renting truck after $40 credit balance would be $1.20. This matter needs to be resolved.

Brett B. on

Rating:

Customer did not leave a comment.

Mike M. on

Rating:

Customer representitive was very professional and polite

Ron M. on

Rating:

Customer did not leave a comment.

Lisaann N. on

Rating:

It was nice to have the trailer hooked up by your staff. Safety was very important to me in transporting my new to me riding lawn mower. Both the person taking my reservation and the person at the location were nice, friendly and knowledgeable

Dennis P. on

Rating:

Customer did not leave a comment.

lisa C. on

Rating:

Customer did not leave a comment.