Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you to all the staff for all their help and kindness!
Amanda B
|
Overall Experience
Rating:
5.0
Very pleasant experience! Thank you
MIKE M
|
Overall Experience
Rating:
2.0
The suspension on the U-Haul was horrible. I informed them before I picked up the car hauler and they informed me that they can give me a new truck, but I needed to unload everything offered no assistance or anything for the inconvenience of their truck not being right, which also caused me to have a longer trip because we had to keep stopping. The car was pulling left then swerving right it was just a catastrophe although when I spoke to Mason to book it, he was outstanding, friendly. Outgoing went over and beyond to make sure I got booked successfully. Everything after that was horrible.
David B
Rating:
4.0
Customer did not leave a comment.
MARK W
Rating:
5.0
Manager was very helpful and friendly
MELVIN R
Rating:
3.0
Truck was dirty, inside and out. It looked like it had been parked in a mud-filled parking lot. Wheel hubs were full of dirt and debris. I was expecting it to break down en route, but fortunately it did not. Inside of cab was dirty and inside of box had not been cleaned either.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
Charmayne D
|
First Impressions
Rating:
5.0
Tbh e lady who helped me was great! She made sure I was taken care care of and showed me what to do. Plus she got me discounts I could use which really helped
Bree K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENN R
Rating:
5.0
Customer did not leave a comment.
KATHY A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEWEL S
Rating:
5.0
Customer did not leave a comment.
Garry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
|
First Impressions
Rating:
2.0
The app and computer system are not very user friendly, contract says vehicle must be returned at one time the app says another.
Richard O
Rating:
5.0
N/A
ERIC M
Rating:
3.0
Customer did not leave a comment.
COLIN B
Rating:
5.0
Nice job
Richard S
Rating:
5.0
Customer did not leave a comment.
CINDY H
|
Overall Experience
Rating:
5.0
Would use again
MIKE M
|
First Impressions
Rating:
2.0
Some of staff had terrible attitudes. Would add the company lock on the storage unit after removing it.
Sharde H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL A
Rating:
5.0
Customer did not leave a comment.
SHERRY C
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
WADE H
Rating:
5.0
Customer did not leave a comment.
danielle s
|
Overall Experience
Rating:
2.0
The girl at the register was rude and chose to try to make a point rather than help solve a problem.
TIMOTHY M
Rating:
4.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Great customer service
DEBRA S
Rating:
5.0
The ladies need more help. Two people aren’t enough to cover returning customers with equipment and customers leaving with equipment.
NATHAN M
Rating:
4.0
Customer did not leave a comment.
MICHAEL J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
LARRY T
Rating:
5.0
Customer did not leave a comment.
Antwan C
Rating:
5.0
Thank you
anthony h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert R
Rating:
5.0
First location did not have the trailer available.
Had to change to this location. Everything was great at the second location.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
Calvin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBROYIA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KYAIRA B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Sean R
Rating:
5.0
Customer did not leave a comment.
THOMAS E
Rating:
5.0
Customer did not leave a comment.
Clarissa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID D
Rating:
5.0
Always amazing!
Richard D
|
Overall Experience
Rating:
5.0
Great customer service and staff thankyou
KENNETH B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brooke B
|
Overall Experience
Rating:
5.0
The young lady that checked me in was amazing.
MARCUS J
Rating:
5.0
Customer did not leave a comment.
Jennifer W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENN A
Rating:
5.0
Excellent
dwayne G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shirley S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KYAIRA B
|
First Impressions
Rating:
3.0
There needs to be a paperless option for billing notifications.
I didn't need the email, phone calls, text messages and the letters when my payment was late. I got an email, a text and a phone call when it was only 1 day late. But I understand the business need. That's the only thing I didn't like, otherwise if I need another storage unit I will be back.
LETA W
|
Overall Experience
Rating:
2.0
Got the truck at half tank. Return the truck at quarter tank expected $20 charge got charged over 70$ that’s robbery.
CODY A
Rating:
4.0
We’re nice and helpful.
ALFRED L
Rating:
4.0
Customer did not leave a comment.
ALFRED L
Rating:
4.0
They were verry friendly everything went smooth.
ALFRED L
Rating:
5.0
Great experience
GLENN A
Rating:
4.0
If available, assigning a storage unit located closer to the main entrance would help with (reducing) the time required to perform the loading and placement on f items to be stored inside the actual storage unit.
Thanks!
MELANIE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HWA K
Rating:
5.0
Customer did not leave a comment.
MICHAEL T
Rating:
5.0
Customer did not leave a comment.
WILLIE B
Rating:
5.0
Thank you for giving me a secure facility for storing personal belonging/ jy
Jim Y
|
Overall Experience
Rating:
5.0
The person who helped me was very knowledgeable and helpful. Tobias thank you for helping me your AWSOME.
James S
Rating:
4.0
I can't think of anything I was very satisfied
KIETHON M
Rating:
5.0
Very nice workers
Gary R
|
First Impressions
Rating:
5.0
For me is was Great, so I Do think it will b Great for the next customer. Thank you!
KATHY E
Rating:
3.0
Customer did not leave a comment.
EDDIEMAE D
Rating:
3.0
I did not feel safe all the time. The key card should be used to allow you into the facility. Not to simply 'check in' to avoid an alarm....that no one responds to. The alarm went off more than once every time I was there.
Any one can walk in and walk around at anytime. There were at least two people living in the facility during my year and a half rental.
stacy m
|
Overall Experience
Rating:
5.0
jack stand on Toung of trailer
EDWARD M
Rating:
5.0
I didn’t have any issues I would recommend family and or friends to Uhaul anytime thanks for the service..
Lateasha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM B
Rating:
4.0
Customer did not leave a comment.
KIMBERLY V
Rating:
5.0
The young lady Angie always nice and helpful if needed. Need more team players like her.and I wish it was a 24/7
Storage.but I can still work with that.
Nancy h
|
Overall Experience
Rating:
5.0
Both pickup and drop off franchises did a wonderful job. The only negative to the experience was way too many communications - non-stop e-mails and texts. Enough already!
WILLIAM J
Rating:
4.0
Y'all have me good service
John R
|
Overall Experience
Rating:
5.0
Very professional and helpful
ANTHONY A
Rating:
4.0
Customer did not leave a comment.
Patrticia E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDMUND G
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
4.0
Customer did not leave a comment.
TROY S
Rating:
5.0
Customer did not leave a comment.
corey f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PIERRE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD T
Rating:
5.0
Staff was friendly and very helpful!
Samantha H
Rating:
5.0
Customer did not leave a comment.
NICHOLAS R
Rating:
5.0
Customer did not leave a comment.
MOSES R
Rating:
5.0
Customer did not leave a comment.
MOSES R
Rating:
5.0
Customer did not leave a comment.
NICOLE G
Rating:
5.0
Customer did not leave a comment.
Karen Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TINA H
Rating:
5.0
Customer did not leave a comment.
VERNON S
Rating:
5.0
Efficient, pleasant experience!
JULIE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOROTHY L
Rating:
5.0
Monique was always really great to work with. On several occasions she went above and beyond to help me resolve any issues I may have had quickly. She is definitely an asset to your organization.
Thank you Monique! Steve
steven h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele W
|
Overall Experience
Rating:
5.0
Don’t change anything, the service was great.
RANDALL C
Rating:
4.0
Customer did not leave a comment.
KENNIECE R
Rating:
5.0
Monica was great , professional and quick on her Job.
MICHELE W
Rating:
5.0
Customer did not leave a comment.
Destan H
Rating:
5.0
Nothing. U-Haul took care of me from start to finish Didn’t realize there were still companies out there that cared and are proficient. Thanks Uhaul
Michele G
Rating:
5.0
Very helpful
LARRY B
Rating:
5.0
Customer did not leave a comment.
MAGINA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reshonda W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathryn A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Excellent experience all around. The staff are amazing!
Thank you 😊
MARA C
Rating:
5.0
The tire had no air which cause a delay in loading and unloading
ORA L
Rating:
1.0
Customer did not leave a comment.
BRENT M
Rating:
5.0
Customer did not leave a comment.
ROY A
Rating:
5.0
Keep up the good work!!!
FLOYD S
Rating:
5.0
Customer service and equipment was great!
FALICIA P
Rating:
5.0
I was very satisfied
EDWARD R
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Andrew K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Desiree O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SAMUEL S
Rating:
5.0
The customer service here was off the chart good. I'm going coming back for sure!
LEE F
Rating:
3.0
It takes to long to check out, you need more help at the front desk.
CAROLYN D
|
Overall Experience
Rating:
5.0
Ryan is an excellent manager and very helpful!
Robert C
|
Overall Experience
Rating:
5.0
Monquie good person.
Patrticia E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin L
Rating:
5.0
Customer did not leave a comment.
VANETTA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JHAMELL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RALPH D
Rating:
5.0
Customer did not leave a comment.
JASON M
Rating:
5.0
Customer did not leave a comment.
MONICA R
Rating:
4.0
Customer did not leave a comment.
Jeremy B
|
Overall Experience
Rating:
5.0
Make sure the back of the truck is clean. When I put my hand
On the foot of the box it was bla
Clear. I swept and mopped the back of the truck when I was done with it before I returned it.
JEANNIE M
Rating:
5.0
Customer did not leave a comment.
SYDNEY N
Rating:
4.0
Professional
PAMELA G
Rating:
3.0
Customer did not leave a comment.
DOMINIQUE P
Rating:
5.0
Customer did not leave a comment.
joanne w
|
First Impressions
Rating:
5.0
The employer was exit job keep up the good work
MARCUS S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATINA P
Rating:
4.0
Customer did not leave a comment.
Yolanda G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
asia p
|
First Impressions
Rating:
5.0
Keep the good work up
CYNTHIA K
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
|
Overall Experience
Rating:
5.0
Everything was great. Thanks!
Treena G
Rating:
5.0
U haul still number 1
DEJUAN L
Rating:
5.0
The complete experience was over and above
BRIAN L
Rating:
5.0
Customer did not leave a comment.
WILLIE R
Rating:
5.0
I love that it was an indoor facility. The only reason that we moved out was because it was for my mother and she had a car in her garage at the time, but now that she no longer drives, the car is out of her garage so we can move her items into her garage now. But it was a great experience.
Deanna D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
3.0
I was overcharged for my equipment. I was given the truck with less gas than I returned it with. 1/8 tank more to be exact for that the offset for the miles over 30 that I went should have been the same and my total should only have been the 53 I agreed to to begin with. I would never have agreed to pay 70 to use a truck for not even a full 24hrs. I will never recommend this location or uhaul in general if something isn't done to make up for this. I was moving and didn't even realize the overcharge until now months later. Way to take advantage of a consumer when they already are in a situation where they are more than likely already using all resources they have.
ANDREW J
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
5.0
Customer did not leave a comment.
TERESA L
Rating:
1.0
General manager Ryan was rude and pushy. Van was dirty and smelt like cigarettes. Never again will use nor will I recommend.
RACHEL R
Rating:
5.0
Customer did not leave a comment.
christyanna g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELANIE N
Rating:
5.0
Customer did not leave a comment.
Mary B
Rating:
5.0
Customer did not leave a comment.
REGINALD W
Rating:
4.0
Customer did not leave a comment.
Daisy L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TROY K
Rating:
5.0
Customer did not leave a comment.
Kristina H
|
Overall Experience
Rating:
5.0
Nothing Continue being the polite and Professional staff that u are.
DIANNA W
Rating:
5.0
Customer did not leave a comment.
MICHAEL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SYLVIA P
Rating:
3.0
The guy Dave was rude and extremely disrespectful.
kerrilyn c
|
Overall Experience
Rating:
4.0
Besides the lock that was included not being there everything was fine
Charles H
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Anthony P
Rating:
4.0
Customer did not leave a comment.
Amie A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Santosha K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila L
|
Overall Experience
Rating:
3.0
The facility is big. But I seen several bugs crawling up the wall by a storage unit. Which is gross in a month or so I’m going to get moving company to move my things to another facility.
SCHINETRIA K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lateasha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caroline W
|
Overall Experience
Rating:
5.0
Very professional.
London J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanna D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary J
|
Overall Experience
Rating:
2.0
I originally rented a space here for the competitive pricing, but the rates increased 3 times, plus the added charge for after-hours access, and that eliminated the price advantage. Then being told that I can't remove my own locks from a current rental unit and would have to pay $50 per lock solidified the decision to leave.
Scott S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANAIR M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONIQUE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONIQUE P
|
Overall Experience
Rating:
5.0
Staff deserves a raise.
Diane D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laniika R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Destiny R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teresa D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LACRESHA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raquel H
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
amanda p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ASHANTI K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Franklin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWNTAE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marci l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latrease R
|
Overall Experience
Rating:
5.0
Overall great service.
christyanna g
|
First Impressions
Rating:
5.0
Everyone is very friendly and helpful. 😄
Linda L
|
First Impressions
Rating:
5.0
Office hours in summer and winter should be different. And access should be 24 hours.
mohammad w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Javon G
|
Overall Experience
Rating:
2.0
was not impressed with the staff. showed up to find red lock on my locker after being over due 11 days on a holiday week. payed the bill when i got back into town in the morning, left went to a kids baseball game. when i got back in the afternoon i went to the locker and found extra lock. if i hadnt gone back into the office i would have been locked out all weekend.then the manager had smart comment after i decided to move out. didnt ask his opinion and didnt want it
Jeff C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha D
|
First Impressions
Rating:
1.0
I had a house fire and a company moved my stuff out on a weekday. I spoke to the manager and told him I didn't want it closed out until I came and checked to make sure they hadn't forgotten anything. I was paid through July 11th and July 23. I didn't get a chance to get there until 2 days after and sure enough, they had already rented BOTH of my units. I never even closed them out. I had a possibility of needing to bring more stuff for the company to pickup. Now if that is needed I will go elsewhere. It's too bad because it was convenient and close for me but after talking to the manager, he knew I wanted to be sure nothing was left, yet he went ahead and rented them to someone else.
sarah r
|
Overall Experience
Rating:
3.0
I needed a truck longer than 4:30 that day and they charge me an extra day because I didn't have it back until 7:00 in the evening
Chrishaun B
|
First Impressions
Rating:
5.0
The only complaint I have is that one of the customer service agents was very rude! His name was Mike… I traveled 12 hours and I had an auto transport. Upon arrival I asked him about unhooking it and he said “We don’t do that here” and if we do it’s a charge!
I work in cs so that a very rude comment to make to a customer! I was then greeted by Sam who was very helpful from that point until I moved my final piece of furniture into my unit! Overall the experience was very positive!
LESLIE J
|
First Impressions
Rating:
5.0
Very good service. Will do busy there again
Alice C
|
Overall Experience
Rating:
5.0
Ryan trained his staff well
Sarah K
|
First Impressions
Rating:
5.0
Great service. Answered all my questions. Very helpfully.
Arifa B
|
First Impressions
Rating:
5.0
They guy that helped me was friendly he was taking care of me and three other people at the same time but was never mean or rude to any of us handling his self and his job very well I would recommend people to come there anytime thank for the excellent service..
Lateasha S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharonta V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Julia C
|
Online Move In
Rating:
5.0
Ryan is friendly professional and knowledgeable. All interactions with staff were positive. They are all hard workers who maintain an amazing facility. I love the layout access and cleanliness. Having a storage is not fun but this facility made me feel safe and taken care of during my time. Thank you for your help when I needed it!
Elise D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelli S
|
Overall Experience
Rating:
5.0
My experience with Uhaul was good, I would ask that they clean their bathroom it is not very clean.
Doris p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nadiyah J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laquisha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanitra M
|
Overall Experience
Rating:
5.0
From the time I got there to the time I dropped off my truck the help was superb. We reserved a 5x10 and they let us switch to a bigger unit no problem.
Allen C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TAKARA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rasheda C
|
Overall Experience
Rating:
5.0
Was very pleased with the experience. Was very convenient
Monique H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tanisha L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daniele L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lateisha K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chelsea M
|
Overall Experience
Rating:
5.0
Thank you guys so much
Adrienne G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEVEN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latoya L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Enrico W
|
Overall Experience
Rating:
5.0
Staff deserves a raise
Diane D
|
First Impressions
Rating:
2.0
I was charged for the unit after I moved my stuff and I'm waiting on my refund
Lee A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sarah r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tyrone j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLORIOUS U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nancy L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caroline W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaShannon T
|
First Impressions
Rating:
5.0
Thank You for providing the storage space!
MELANIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikia T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dante H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harry E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
Overall Experience
Rating:
5.0
Clean and safe. Friendly staff and very well lit.
Christina M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
First Impressions
Rating:
4.0
Very. Nice place
Evelyn J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shantinique j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
taylor h
|
Overall Experience
Rating:
3.0
The rent is too expensive.
CATINA L
|
Overall Experience
Rating:
4.0
Need was met in a clean one level easy accessible storage facility. Drive in load and unload access as well.
TOUSSAINT M
|
Overall Experience
Rating:
5.0
Awesome!!!
deborah n
|
Overall Experience
Rating:
5.0
I've rented fom the other storage company. After having a storage unit and renting trucks multiple times from U-Haul, they will now be my first choice. They are the best all-around storage and truck rental facility.
vango k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
elaine s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernetta C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CHANESE P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcy C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brooke B
|
First Impressions
Rating:
5.0
Excellent, excellent, excellent!
Elizabeth R
|
Overall Experience
Rating:
5.0
This has been such a great place to store for the past couple years, never had a single issue. Will recommend to people in the area.
Thomas W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Monica C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tiesha T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanta S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eleanor W
|
Overall Experience
Rating:
5.0
I would use your storage again and recommend you to others
Donna D
|
Overall Experience
Rating:
5.0
Nice secure location that was reasonably priced and easy to use.
Joseph P
|
Overall Experience
Rating:
5.0
Sometimes understaffed, but great experience!
Nancy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah n
|
First Impressions
Rating:
1.0
Was charged several times for the same service. Was supposed to get free month and over charged for truck rental.
Juanita M
|
Online Move In
Rating:
5.0
Both agents I worked with were so awesome and made my very stressful day not so bad anymore. 🙂
anitra b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raquel H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
4.0
The only thing I would say is they need to have garbage cans around the facility otherwise I have no complaints
LATASHA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
La'Porchia L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holly S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
donte e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nina f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quently M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John F
|
First Impressions
Rating:
5.0
Every was good but did I leave a carpet
Stephen m
|
Overall Experience
Rating:
5.0
Great service!
Jason M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rosa J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lee A
|
First Impressions
Rating:
4.0
Too expensive
Terrence R
|
Overall Experience
Rating:
5.0
He was very courteous and knowledgeable and pleasant thank you for the storage unit it was a good price
KEVIN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marvin m
|
Overall Experience
Rating:
5.0
I had a very pleasant experience storing my item here!
abagail s
|
Overall Experience
Rating:
5.0
U Haul met all of our needs. Our experience was fine. The place seemed a little under manned at times. Other than that everything went very well.
joe w
|
Overall Experience
Rating:
5.0
The salesman Robert was very helpful, kind and provided great customer service.
Rhonda C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Arnelle B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILLIAN C
|
Overall Experience
Rating:
5.0
Markisha vey nice and helpful. Took time to explain everything.
MAE B
|
First Impressions
Rating:
4.0
😀
Renee D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HARVEY E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
cindy c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL M
|
Overall Experience
Rating:
4.0
My only point of feedback is the lack of flat bed carts available. There are quite a few carts with the bars for mattresses. I've been at this facility for quite sometime and have brought this issue up with staff MULTIPLE TIMES with no resolution. This is a simple solve. Everything else was great, but what a pain in the butt this is was over my time here.
JACK R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAKARA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Regina S
|
Overall Experience
Rating:
2.0
Everything was fine until the end. I was told that I would be pro- rated because I moved 3 days after my storage bill was due. I paid my monthly bill moved out 3 days later haven’t been reimbursed. Waiting to hear back from manager nothing
Veronica C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TANYEL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittney B
|
Overall Experience
Rating:
4.0
Everything went smooth
Kenneth S
|
First Impressions
Rating:
1.0
Whole two years here was horrible they tax you like crazy all types of fines and fres ugh im so glad to be rid of this terrible experience
Abdul T
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Holli B
|
Overall Experience
Rating:
2.0
There were bugs in the facility. I am worried they will be inside my belongings.
HOLLI B
|
Overall Experience
Rating:
1.0
I'm missing these
Kajuana P
|
Overall Experience
Rating:
5.0
Everything was great but I feel that a customer should always have access to there belongings
rachawnda m
|
Overall Experience
Rating:
5.0
Great place
robert g
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amanda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERYL L
|
Overall Experience
Rating:
5.0
I appreciate the emphasis on helping customers feel welcome and valued!
MELANIE S
|
First Impressions
Rating:
5.0
They were all so helpful even for a non-text person like me they made everything so easy
Rebecca M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Domonique F
|
First Impressions
Rating:
5.0
Rep was great!!!
SHUKETA M
|
Overall Experience
Rating:
5.0
I used U-Haul and their services for many years and have always been satisfied. You can't go wrong with U-Haul
Karen G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shonda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
enrico w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kim Z
|
First Impressions
Rating:
2.0
Was not notified that they were out of power. Had to run around the day of moving to get a storage unit. Took 2 hours of the time I had help taken from me. Would have been nice to be informed that power was out and set me up with new unit. The power was out there 2 days before move. There was enough time to text me, email or call me.
Tera O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal a
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LAKEISHA J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
Thank you Calvin and staff! I appreciate you all. If I ever need storage again I definitely will be there. Thank you!
ADRIENNE G
|
Overall Experience
Rating:
5.0
Wonderful experience with my storage unit, only frustration was no access during power outages, otherwise everything was perfect
Tatiana J
|
Overall Experience
Rating:
5.0
Love y’all service ❤️
jenekia j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
enrico w
|
First Impressions
Rating:
1.0
Breach of contract after fees were paid 3 sets of locks cut off my 3 units after I paid and fid settlement agreement. Owner is on alcohol or drugs. His coroate manager us a wonderful and helpful gentleman
JOSEPH R
|
Overall Experience
Rating:
5.0
Everyone that I met or spoke to on the phone, where super friendly and nice people. U-Haul of Roseville was super clean and organized, I would recommend this moving and storage company to everyone.
FRANCIS M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edwarddeandre K
|
Overall Experience
Rating:
5.0
I have no complaints. Staff was always friendly and courteous.
angela p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAKEESHA B
|
First Impressions
Rating:
5.0
All employees at the Roseville facility were very helpful at all times of my visits with them . And workable and understanding with my billing schedule.
JOSEPH R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
carol e
|
Overall Experience
Rating:
5.0
Calvin the manager was very kind got right to helping & patient I recommend him as the best at dealing with customers
CHRISTI d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan L
|
Overall Experience
Rating:
5.0
The manager Calvin was very courteous and professional. I will come to this location every time I need a rental, and the storage unit I rented was clean as well.Great job Calvin to you and the staff.
Alicia t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tene D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAWN W
|
First Impressions
Rating:
4.0
Maybe put something out of shu the birds away over the storage entrance to eliminate bird poop..
DAVETTA K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
camille s
|
Overall Experience
Rating:
3.0
This facility was cool. It had its issues during the summer with gnats and they were so irritating but I overall had a good enough stay. I just hated it was almost always impossible to reach anyone by phone. Staff was nice. Some careless people kept breaking the bay doors in the back…
Iris E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gale A
|
Overall Experience
Rating:
4.0
Pretty seamless and uneventful experience. Very convenient rental and move out capabilities. Would like to see more energy behind the counter, otherwise would be a 5 star review.
Scott J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Duane M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MYRA F
|
First Impressions
Rating:
4.0
Floors dusty and a little debris
Wanda S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
mary k
|
First Impressions
Rating:
5.0
My experience with this storage facility was very good. Any questions I had they were always available.
LaTonja R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carlo b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherafona F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANNON H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyana s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kareesa R
|
Overall Experience
Rating:
1.0
The staff is slow, non tentive and non chalant. I’ve had a problem since day one… Never again..
Jacqueline T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AYANNA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cordelia a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAVON G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanniene H
|
First Impressions
Rating:
2.0
It's so sad to see such a clean and well place storage; it has some staff who try and try to charge you for no reason. It almost feels like it's a conquer about it. Who can charge you more! I've asked to pay for two months storage rental. Later I realized I'd set for three months. When you return and try to see their mistake, you will face the worst attitude you've expected! No, thank you! I will NOT recommend this place to anyone!
Simin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly i
|
Overall Experience
Rating:
5.0
Nice place just wish the storages were a little bit bigger for the price.
Kassy H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cheryll s
|
Overall Experience
Rating:
2.0
Very confusing. Nothing is explained. Trial by error.
debbie b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shanta J
|
First Impressions
Rating:
4.0
Steph seemed a little overwhelmed considering the amount of people that were there versus how many people were available to service the customers other than that everything was fine
laura b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna H
|
Overall Experience
Rating:
3.0
They need to hire more staff
CAROLYN D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rick w
|
Overall Experience
Rating:
5.0
It’s always a really long wait. No one ever answers the phone.
Mattiea K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keyana s
|
First Impressions
Rating:
2.0
Absolutely terrible staff. Called so many times and every time it would continuously ring until it eventually got sent to the main customer service line. I had covid at the time and was unable to close out my account in person so I did it over the phone with customer service (because this roseville location never answers the phone) and was told it was taken care of. Continuously got letters in the mail with them adding on payments and fees but every time I tried to call to get it resolved, no answer every single time. The last time I was called I missed the call and called back 5 minutes later trying to resolve it and was told no one called me? Unbelievable.
Rachael P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rick W
|
Overall Experience
Rating:
4.0
When I got there I got a new access code and storage that were different than received online. I am hoping I'm not charged twice. Customer service was great. The representative showed me to my storage space.
Denise C
|
Online Move In
Rating:
5.0
Everything was good, smooth and easy.
lonora f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eleanor W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHARLENE W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pearl E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JERRY H
|
Overall Experience
Rating:
5.0
Calvin was always pleasant and very helpful.
Leona A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nikita B
|
Overall Experience
Rating:
2.0
Did organiz
Herbert H
|
First Impressions
Rating:
3.0
Two times in a row the self checkout didn’t work.
Eugene M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Benjamin W
|
Overall Experience
Rating:
5.0
Staff was professional, patient and very helpful
nina f
|
First Impressions
Rating:
1.0
Manager Calvin was rude and helpful at all, his tone was condescending and sarcastic
Sante T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BILLY B
|
Overall Experience
Rating:
5.0
I was able to get my unit and move items into it the same day. The process was easy and they walked me through everything I needed to know
LaTonja R
|
First Impressions
Rating:
4.0
Mr Calvin has managed to keep everything running well.
melvin m
|
First Impressions
Rating:
5.0
The staff was friendly and as fast as possible. It was very busy and they seemed to handle that very well. They have all of your needs for packing and moving in addition to storage needs. I would recommend this location ro everyone I know. The price for all of your moving needs are also very reasonable.
David R
|
First Impressions
Rating:
5.0
I think the access hours would benefit being moved to 11PM instead of 10PM from our experience. Calvin Turner and Makeisha Lee were both professional respectful, kind and helpful.
Tori H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Porscha H
|
First Impressions
Rating:
5.0
I am very satisfied with the service from truck rental to storage. I highly recommend it. I would like to thank the staff for everything.
JOHNNIEMARY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERLETA W
|
First Impressions
Rating:
2.0
This place is humid and mold was growing on my stuff
JARRETT T
|
Overall Experience
Rating:
3.0
Customer service sucks it was a mess bad attitude but the store was nice and clean customer service is really bad
Linda T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kieyona J
|
Overall Experience
Rating:
1.0
Every time I used my code to turn off the alarms it would work and the alarm would still sound when I opened my unit in fact the whole row I was in did it every time. The employees were rude and refused to help just wanted to argue and when thay we’re proven in the wrong no sorry no my bad no nothing I’ve had locks on my doors even when my bill was paid and got told it’s not there responsibility to take the locks off even tho my bill was paid and thay never should have been on there to begin with the all around attitude of the staff was unpleasant and unprofessional
Ashley S
|
Overall Experience
Rating:
3.0
No lock in my unit as stated on the website. Very little staff working with a long wait at the register. Employee on the weekend appeared to have no idea that my reservation included 2 units side by side. This facility is in desperate help and someone that knows what is going on.
Michelle F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
coutney h
|
Overall Experience
Rating:
3.0
The doors almost never worked for me. I often drove to my unit and was unable to get inside. When I’d go looking for help there would be 1 person with a rude attitude and a million tasks in front of them, leaving them unable to help. I would never get a unit here again.
Heather A
|
Overall Experience
Rating:
5.0
Everything was great. I don’t know his name. However, he was very helpful and professional. I appreciate all the help I received. Blessings and thank you!
Angela B
|
Overall Experience
Rating:
5.0
The young ladies are extremely helpful and nice
Tuhkena C
|
Overall Experience
Rating:
5.0
Staff helpful and friendly clean great service
CHARLENE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Eugene M
|
First Impressions
Rating:
4.0
Thank you
Chauntel H
|
First Impressions
Rating:
5.0
I had no idea what the storage was and how much it would cost she told me you get free stairage with truck rental if you want.
eunice h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWERENCE L
|
First Impressions
Rating:
5.0
The young ladies at
Roseville, Mi location are wonderful
Tuhkena C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samona N
|
Overall Experience
Rating:
5.0
I have used the u haul storage facility before in the past and was very happy with the staff and facility. I have recommended friends in the past to use the Roseville Frazho and Gratiot facility. That’s why I am using them again.
JOSEPH R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris B
|
Overall Experience
Rating:
4.0
Manager was never on hand he was always doing something in the back had to wait for a two hours and he never came to speak to me I ended up going back home eventually the issue was resolved but I didn’t appreciate that long wait other than that the service was good
Juanita M
|
Overall Experience
Rating:
5.0
Nice unit
MICHAEL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquada S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
devante f
|
Overall Experience
Rating:
5.0
Staff was very professional, the location clean.
I would recommend location to my family and friends.
CHARLENE W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHARLENE W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Judy N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLENE W
|
First Impressions
Rating:
5.0
Lawrence was very helpful.
George E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
katrina m
|
Overall Experience
Rating:
5.0
The staff was nice and very helpful very professional
John B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kativa l
|
First Impressions
Rating:
3.0
Everything went well for over a year until this last month when I was checking out I still haven’t received my closing papers which was supposed to be emailed to me I don’t know if they closed it or not they was very rude .
Orlando R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timothy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE D
|
Overall Experience
Rating:
5.0
The staff was very helpful and professional. The owner and staff went out of their way to assist me on my last day to ensure that my move out went smooth.
Thanks again, you all were a blessing!
Ruthie T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristine T
|
Overall Experience
Rating:
3.0
I was shown a 10×10×10 open space unit. When I reviewed mine, there were two side by side w/divided wall unit(separately #) When I questioned the young lady she replied with " that's what they gave you" I'm not sure about everyone's opinion but I was under the impression that you get what you pay for. Had I nor had planed to move that day I would have canceled everything down to the truck rental that was another disaster.
Joyce T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melissa B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE D
|
First Impressions
Rating:
5.0
Excellent customer service. Facility was very clean and access was easy.
ADRIENNE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carri K
|
Online Move In
Rating:
5.0
Calvin Turner is the best.
james s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dominique C
|
First Impressions
Rating:
5.0
Had our unit for almost 2 years and was happy with the maintenance of the facility. Never any issues with staff.
dean l
|
Overall Experience
Rating:
5.0
Great Management Team!
Great Customer Service Team, In Person or Telephone Services!
Great Services all the way around!!!
Truly appreciate everything during my time of need.
Thanks Again The YoungTeam
FRANCES G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
First Impressions
Rating:
2.0
I have never had a rate increase at a storage unit. I have two one in Florida
One in Oklahoma for over six years. You raised rates after one month.
Ken S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy P
|
First Impressions
Rating:
1.0
There is a sign in the store that said get 1 month rental free if you rent a truck or trailer. When I asked the manager about it he said it was for a one way rental. I personally took a picture of the sign and it did not say that. I think that is false advertising and misleading I have used uhaul rental several times over the past 2 years and I don't think I will be using this company anymore or recommending your company to anyone.
Danyell S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JANAEASHLEY M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
theodore b
|
Overall Experience
Rating:
5.0
I've been doing business with this facility for sometime now. The General Manager, Mr. Turner, is very professional in every way possible! I will go out of my way to do business with this facility. Sending everyone I know who needs Uhaul service to this facility!!!!!
OTTIES W
|
Overall Experience
Rating:
5.0
If needed I will be a returning customer the service was excellent
REGINA R
|
Overall Experience
Rating:
4.0
This storage facility seems to have problems with the overhead doors. I have problems beckoned January when I 1st Purchased my storage unit. They still seem to be having problems with the same doors.
Brian M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda S
|
Overall Experience
Rating:
5.0
Very friendly professional and helpful employees.
Katherine H
|
Overall Experience
Rating:
5.0
Very helpful and great customer service, from all staff.... This location is very friendly and doesn't mind assisting with all matters considering the circumstances of needing a storage, not just 1 but 2, and I can truly say they have been truly awesome... Thanks so much, we truly appreciate the staff and facility at this time of our need....
FRANCES G
|
First Impressions
Rating:
5.0
Why do customers have to pay for 24 hr access
We already pay the monthly fee..
ARCHIE L
|
First Impressions
Rating:
4.0
Very please with the openness of the staff in helping me maintain my storage
And the availability to help me
Kareesa R
|
First Impressions
Rating:
3.0
Calvin the manager was nice and showed me the security proccess. Inside loading and unloading was hampered by inoperative (3) garage doors especially on Jan 19 on myove out. All 3 garage doors were inoperative.
JEFFREY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
franklin b
|
Overall Experience
Rating:
5.0
Very friendly & helpful because I am semi handicap walk with cane👍
CAROL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Miesha W
|
First Impressions
Rating:
5.0
Very helpful, friendly and knowledgeable .
The storages were clean and in great condition. The facility was always clean .
Katherine H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gary m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyria T
|
Overall Experience
Rating:
5.0
Thank you for a great place to store and secure my property.
Amy L
|
Overall Experience
Rating:
5.0
The service was awesome, very polite and everything was explained thoroughly
REGINA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NANCY A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zachary T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jodi s
|
Overall Experience
Rating:
5.0
❤️
Lakrisca g
|
Overall Experience
Rating:
5.0
Calvin and his daughter were very accommodating and we’re always thinking of my best interest I really appreciate that they went above and beyond to take and help me out great customer service by these two I would never use another storage place they made this the best experience ever.
Michelle M
|
First Impressions
Rating:
5.0
From renting the trailer to returning the trailer and storage rental. Every employee was great.
JEFFREY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evelyn J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
Overall Experience
Rating:
5.0
If I ever need a storage unit again this is where I will come
Rebecca R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOMINICK W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April b
|
First Impressions
Rating:
2.0
The dumpster was full, an employee was VERY rude to me as I'm lugging my sectional couches If I'm paying rent and it includes dumpster access. How is it my fault you have no room in your dumpster also I asked the same employee if he knew where I could he was pretty rude and told me he had no idea. Absolutely unacceptable. After I don't need a storage unit anymore I'm heavily considering never using a U-Haul storage unit again after this experience I had to dispose of them off-site which caused me to go over my time with the U-Haul. Again very displeased!!
brenda w
|
First Impressions
Rating:
1.0
I stored my belongings there while i was in transition of buying a new home. My items where the for ONE MONTH and when i came to retrieve them, my belongings were covered with all sizes of roaches.
nicole m
|
Overall Experience
Rating:
5.0
The storage was clean no I really would recommend others to the U-Haul storage in Roseville
sebrenia m
|
Overall Experience
Rating:
5.0
Thank you.
Every employee I had the pleasure of dealing with was polite, helpful and sincerely went that extra mile to assist me.
Clean secure facility.
Great experience.
Thank you again for everything.
Kevin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Esteria R
|
First Impressions
Rating:
5.0
I think the manager at this location is Hot and polite he helped me a lot and I wish I got to know him!!
Collette W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
philip t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shala T
|
First Impressions
Rating:
5.0
Calvin Turner was very friendly In very professional
Regina S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KIMBERLY M
|
Overall Experience
Rating:
5.0
Staff needs to pay attention to units that have been reserved and not rent the unit out without asking the individual who reserved the unit.
David W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LASHAWN A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANTHONY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
2.0
Friendly employees also able to answer all my questions.
gill m
|
Overall Experience
Rating:
4.0
No other experience to compare to.
Door near my unit not working and no sign. Nobody answered intercom so had to go i the office. Office staff extremely helpful and nice. Offered to look for a different unit but I said if the doors were being repaired it was ok (move in more difficult because further from door but
If they work (expected after repair) the location was good so I told her it was fine.
Lower stars were due to no intercom answer and no sign indication that set of doors were not working.
Eugenia C
|
Online Move In
Rating:
5.0
Large facility with a lot of space in the lot. Staff very helpful and friendly. Made the end of my cross country move very, very easy!
David S
|
First Impressions
Rating:
5.0
Very professional
Delshawn J
|
First Impressions
Rating:
5.0
I never moved in, because my plans changed
Lemoni A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Techa D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin A
|
Overall Experience
Rating:
1.0
I would definitely utilize the Uhaul location on Gratiot and Frazho in Roseville, MI THE SERVICE WAS GREAT!!!!
CARROL R
|
Overall Experience
Rating:
5.0
The uhual was clean and nice. The only thing is the bathroom in the storage unit should be unlock for the customers. Other than that I will use them again. Oh and the staff is wonderful.
ADRIAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elana C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YUBONNA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keona M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRITTANY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOLANDA N
|
First Impressions
Rating:
1.0
Great interaction with the manager/owner. He was awesome! But facility was dirty my storage room was extremely dirty dirt trash and tape all over the floor when I first opened it. On top of that they gave me a unit that was sealed and ready for a new renter once I opened it it was full of stuff had to go back up front and get a new one. My time was wasted. Bad organization, laziness, lack of cleaning. Plus the bathroom was locked in storage area! Pros... staff is friendly?
JUSTIN A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUSSELL C
|
Overall Experience
Rating:
3.0
False advertisement online listing units that are available, but when you go to into the store and inform the employee about renting the unit that you reserved online and then your told that unit is not available and they only have 10-5x5’s units available🤷🏽♀️
Angela G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FRANKLIN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffiny G
|
Overall Experience
Rating:
5.0
Very good customer service.
DaShawn W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbara B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
alonda j
|
First Impressions
Rating:
5.0
Well organized, and efficient staff.
Alexandria and Hugh were friendlyand knowledgeable.
Great service. I would highly recommend U‐Haul Moving and Storage for all of your moving needs.
Kevin P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRENTIA C
|
Overall Experience
Rating:
1.0
Was three days into a new month and moved out but they kept my full payment. Never hinted at a prorated refund completely unethical and scammers. Don’t bother with this business.
Rhonda G
|
Overall Experience
Rating:
4.0
Instructions on how to get into building could be more clear.
Deidra W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kendra b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anita W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Takisha s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie W
|
First Impressions
Rating:
5.0
No comments
YUBONNA L
|
First Impressions
Rating:
4.0
The process was easy and came at the perfect moment. Wish I had been told about it when renting truck or first unit.
Karen G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rhonda F
|
Online Move In
Rating:
3.0
The Staff weren’t very friendly neither eager to help, I was made to wait to be called to the register, but there was no other customers in office. The staff was very slow and more focused on doing nothing! Also I didn’t like the fact that a rat box was in my storage didn’t feel that was appropriate they should be placed out in the facility! That should be readdressed at how those rat traps should be if there’s a rat caught it’s goo to die and then who’s going to pay my cleaning bills due to the ODOR!!!!
Gabriell M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelli N
|
Overall Experience
Rating:
5.0
Nice staff and was very helpful
William H
|
Overall Experience
Rating:
1.0
My movers charge by the hour so I do not take kindly to having to pay them more time all because the doors was not working and had not been working since last year.
LaQuela P
|
Overall Experience
Rating:
5.0
David and Lawrence at the Roseville, MI location are great guys!!!
RAY A
|
First Impressions
Rating:
5.0
Calvin and team were the bright spot in a series of misfortunes for me! At first glance I took a chance on this location moving from across the state. I'm so very grateful to every member there. It's safe, secure, temp-controlled so I didn't have to worry about excessive temperatures. AND, during the move-out, I was given special attention to my situation. This is such a cool venue. I even witnessed a stressed out client that Calvin handled with respect and courtesy. I cannot say enough.
diane a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darryl H
|
Online Move In
Rating:
5.0
The people there were great they help out a lot an they were friendly
ANTHONY J
|
First Impressions
Rating:
4.0
I felt the welcoming feeling plan to start using my space tomorrow Lords Will
Patricia H
|
First Impressions
Rating:
5.0
David was very helpful
Andrew V
|
First Impressions
Rating:
1.0
The frame on my unit is all messed up so I can’t open the door and the staff isn’t helping me
NICOLE C
|
Online Move In
Rating:
5.0
David was awesome at the Gratiot and Frazho
Karen D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dominique Z
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven C
|
First Impressions
Rating:
5.0
Very nice customer service
Melisha T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JASMINE N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nanetteelizabeth F
|
Overall Experience
Rating:
5.0
My only issue was it took a couple hours to rent a truck and get a storage unit.
James O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer K
|
First Impressions
Rating:
5.0
Very nice and clean, staff always nice and friendly
Angelamichelle H
|
Overall Experience
Rating:
5.0
Wonderful!! Thank you for answering my many questions & making my moving experience stress-free! I appreciated the competent, professional staff.
danielle s
|
First Impressions
Rating:
5.0
i want to think you for letting me get into a storage unit.. the building was very clean and it was very safe. i hope it was in good sharp as you like it. thank you again. everyone was good help with everything i needed while i was there... thomas smyth..
Thomas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dianne T
|
Overall Experience
Rating:
5.0
Excellent service team! Very professional and knowledgeable. Mr. Turner is the best!
OTTIES W
|
Overall Experience
Rating:
5.0
I LOVE THIS UHAUL! Location, Uhaul team, and Management are the best in the State of Michigan! by my Opinion.
OTTIES W
|
Overall Experience
Rating:
5.0
I bought a great solid wood IKEA dining table off craigslist with 8 solid wood matching chairs. Needed to store them until I could drive the stuff (and mattresses, and household goods) up to the western Upper Peninsula. U-haul has the solution.
Antonscott G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph h
|
Overall Experience
Rating:
5.0
Total rental cost was a little more expensive for a van for 1 day than I had expected.
Joseph B
|
First Impressions
Rating:
5.0
Staff is A1.
gail w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nanetteelizabeth F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randell M
|
Overall Experience
Rating:
5.0
Lawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.
Brian J
|
Overall Experience
Rating:
4.0
I just moved in so I guess I’ll find out how everything goes in the long run. So far so good.
joe w
|
First Impressions
Rating:
4.0
Great Management and team!!!!
OTTIES W
|
First Impressions
Rating:
4.0
The only issue I had is that it took an hour before anyone could check me in and give me my unit.
Maureen K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carmen m
|
First Impressions
Rating:
5.0
I will recommend it to everyone
Angel S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nefertari P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OTTIES W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
duana m
|
First Impressions
Rating:
4.0
Wish I didn’t have to wait so long to get what I wanted
Rhonda G
|
First Impressions
Rating:
4.0
It would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited.
I also waited an excessive amount of time getting what i needed.
rhonda g
|
Overall Experience
Rating:
1.0
Employees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.
Marinda D
|
Overall Experience
Rating:
5.0
Everyone we encountered while using storage was very nice and helpful.
Sarah C
|
Overall Experience
Rating:
5.0
Very friendly. Very helpful.
April P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alvin s
|
Overall Experience
Rating:
5.0
The staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!
