Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well, I had issues with everyone else when your system went down. I went to pick up a truck on Sunday, no can do. Had to do it on Monday.
I understand those issues, but, there should have been a paper backup procedure just in case so people who schedule to pick up or drop-off could do so. Not happy about that. Most companies have a paper backup procedure in place just in case these things happen. So, just a suggestion. Have one in place just in case this happens again.
Timothy E.
Rating:
5.0
The gentleman who took care of me upon rental and return was wonderful. Very professional and accommodating. The building was very clean and well organized. Thank you
Renata P.
Rating:
5.0
Customer did not leave a comment.
FARHAD ALI H.
Rating:
4.0
The only issue i had with the truck was there seemed to be no power at all. Ive used Uhaul alot of times. The truck i had just had no get up and go. I even got off the freeway because of it. Also, for some reason. I could not get on the web site to return it. So do not think its fair to be charged 20 dollars just to have a employer read the miliage
DORIS LYNN L.
Rating:
2.0
Truck was cutting off on me and had a bad smell
JOEMARI UZIEL-AL M.
Rating:
4.0
Customer did not leave a comment.
Randall M.
Rating:
5.0
Explain some of the extra fees that have to be paid, which ups the final bill.
Risarg H.
Rating:
5.0
The trailer door and hitch was not in great condition. The door jammed several times, and it took a lot to get it down. The coupler also jammed up, and I was unable to unhook the trailer. Due to the many of issues I had, I spent hours just trying to get the trailer to function as needed. The problems caused extreme delays in my moving plans and caused for a lot of frustration.
CHRISTINA ANN R.
Rating:
3.0
Trucks are just getting flipped from one renter to a renter, no cleaning or proper documentation is being done at all.
ADAM RICHARD R.
Rating:
5.0
Customer did not leave a comment.
Andrew Z.
Rating:
3.0
There was only one customer service rep available when I came in. And he was on hold helping another customer with something. So, I had to wait about 10 mins before other employees showed up to assist.
DANIEL JAMES R.
Rating:
4.0
Customer did not leave a comment.
JASMINE NICHOLE D.
|
Overall Experience
Rating:
5.0
There's nothing to improve on at the present time. I will send improvements as I find them.
OTTIES W.
Rating:
5.0
The servicewas the best.
CHANTA RENEE K.
Rating:
5.0
Plenty of parking if needed. Great staff.
KENNETH LEIGH P.
Rating:
3.0
The self check in process was smooth and when I had to receive my key from the front count, the representative was professional and polite. However, when returning my rental, the two employees I encountered were sarcastic and short with me. It soured my overall experience.
Alexis G.
Rating:
1.0
Close this garbage down. You endangered my life. The tire was bald and exploded into shreds.
You were rude and provided inaccurate phone co tact info.
I expect an apology and a full refund.
BARBARA MCKENZIE W.
Rating:
5.0
Customer did not leave a comment.
GREGORY M.
Rating:
5.0
Customer did not leave a comment.
Joseph B.
|
Overall Experience
Rating:
4.0
Friendly service but prices are very high
Amy G.
Rating:
2.0
Customer service was poor. We were supposed to pick up a truck, trailer and dollies at 9. The truck didn't even get returned until 9:20. Had the person in line behind us not have had a truck we wouldn't have gotten what we paid for. The employee was looking at our order but we had to keep asking him for parts of it (the truck, and dollies). He seemed very incompetent and kept removing his mask to talk.
Maria K.
Rating:
5.0
Nothing
RANDY SCOTT M.
Rating:
5.0
the car carrier was available when i got there. it worked well.i had problems with after hour drop off.
JOHN FRANCIS K.
Rating:
4.0
This location was very busy when we dropped off our rental truck. I was disappointed to learn after standing in line that we didn't need to do so, but there weren't any personnel outside when we arrived so there was no way to know the policy. Once the representative assisted us with our return, everything went smoothly and the staff member was friendly. Overall great location, clean facility, would recommend to a friend and would rent here again if needed.
Overall experience was great with Uhaul.
Trevor P.
Rating:
4.0
Na
Calvin F.
Rating:
5.0
The box might look small, but it held a full-size couch, a dining room table and chairs, an ottoman, a dresser, a cabinet, several boxes of books, and a bookshelf, with room to spare! Whole process was easy and I'd recommend it to anyone!
Katherine D.
Rating:
5.0
Nothing at the present
OTTIES W.
Rating:
5.0
Customer did not leave a comment.
jazmin C.
Rating:
5.0
Customer did not leave a comment.
Nanetteelizabeth F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEBORAH JEAN K.
Rating:
2.0
The contract had one mileage & trunk had another 2 miles higher & I was not aconmaday.
JOE O.
Rating:
4.0
Customer did not leave a comment.
MONICA LATRELLE B.
Rating:
5.0
Customer did not leave a comment.
Paul Z.
Rating:
5.0
Nothing!
OTTIES W.
Rating:
5.0
My only issue was it took a couple hours to rent a truck and get a storage unit.
james b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debra w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S.
Rating:
5.0
Customer did not leave a comment.
Jennifer P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MELVIN DOUGLAS G.
Rating:
5.0
Truck need a little front end work was shakey
Carl A.
Rating:
5.0
Customer did not leave a comment.
JERMONE ANTHONY S.
Rating:
4.0
Have continuous good service and care with the needs for them to return for more service.
GEORGE Z.
Rating:
5.0
Great service.
Donaldmichael K.
Rating:
5.0
Very nice and clean, staff always nice and friendly
Angelamichelle H.
|
Overall Experience
Rating:
5.0
Wonderful!! Thank you for answering my many questions & making my moving experience stress-free! I appreciated the competent, professional staff.
danielle s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOE O.
Rating:
5.0
i want to think you for letting me get into a storage unit.. the building was very clean and it was very safe. i hope it was in good sharp as you like it. thank you again. everyone was good help with everything i needed while i was there... thomas smyth..
Thomas S.
|
Overall Experience
Rating:
5.0
Very pleasant and knowledgeable with questions i had abt in store items
ANGELO ARMONDO I.
Rating:
4.0
Check the suspension regularly.
NADEISHA B.
Rating:
5.0
Calvin handled my pick up and return of my trailer, he was great to deal with and was quick and easy.
STEVEN BERNARD B.
Rating:
5.0
Customer did not leave a comment.
KEVIN WAYNE L.
Rating:
5.0
Customer did not leave a comment.
Dianne T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
valarie E.
Rating:
5.0
Customer did not leave a comment.
Sengane M.
Rating:
3.0
2 Tire on van were low had to put air in front/rear drivers side tires
DANIELKEITH S.
Rating:
3.0
The app is dumb it had me go all the way across this big parking lot to a locked truck check it out then go back to the office only to get the keys to a different truck (the app assigned a new truck) then it tells you to look for a code on the left (don't say front back only lower left) and the code is on the opposite side. Only gave a average rating because it seems as though the app and the actual in-person procedure is on two pages
Ashley A.
Rating:
5.0
Excellent service team! Very professional and knowledgeable. Mr. Turner is the best!
OTTIES W.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SCOTT RUSSELL M.
Rating:
5.0
SUBPERB SERVICE!!!! That is all...
OTTIES W.
Rating:
5.0
Customer did not leave a comment.
JOHN RUSSELL R.
Rating:
1.0
First they lost my truck so it wasnt ready then its sooo expensive
ALICIA LYNN W.
Rating:
5.0
My experience was wonderful and I have no complaints
VANESSA MACEL S.
Rating:
3.0
Unlimited miles. Mileage cost over a set amount of miles.
TINA MARIE S.
Rating:
5.0
I am extremely satisfied with my overall experience with U-Haul. The employee Lawrence was there by himself because two of his co-workers had called off from work but he still was very professional nice and displayed excellent customer service despite being short staffed and alone. He made my experience flawless and because of him I will definitely be using U-Haul in the future. He was great.
Kedonne L.
Rating:
5.0
Once again I have rented from U-Haul and they've been fantastic keep up the good work loyal customer
THOMAS JOHN D.
Rating:
5.0
Customer did not leave a comment.
MARY ANN B.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER WILL C.
Rating:
5.0
Customer did not leave a comment.
DAVID THOMAS S.
Rating:
3.0
Cart and doors too small for a queen size bed
PHOENIX J.
Rating:
3.0
Long waiting time on return
CHARLES KEVIN S.
Rating:
5.0
I LOVE THIS UHAUL! Location, Uhaul team, and Management are the best in the State of Michigan! by my Opinion.
OTTIES W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER ERNEST M.
Rating:
1.0
Customer did not leave a comment.
joshua H.
Rating:
3.0
Customer did not leave a comment.
TRACI YVETTE T.
Rating:
5.0
After hours website, wasn't the greatest. I was sitting there for 30 minutes to try to get the information update but the website kept crashing.
ELLEN H.
Rating:
5.0
Customer did not leave a comment.
Lorrine C.
Rating:
5.0
Nothing, excellent service and accommodations.
MELVIN LAWRENCE H.
Rating:
5.0
Customer did not leave a comment.
Patrina M.
Rating:
5.0
The employees where extremely helpful at this location, when I picked up the trailer there was a male employee that waited on me that sounded sounded to be from the south, He stated he lived in Hazel Park I believe but spends a lot of time in the south and when I returned the trailer in the morning there was a black man that took care of the return, both these employees wer extremely helpful,
JAMES ROBERT E.
Rating:
4.0
Customer did not leave a comment.
Joscua F.
Rating:
5.0
The gentleman was very nice, I would rent from this location again
Racquel M.
Rating:
5.0
Customer did not leave a comment.
William M.
Rating:
5.0
Customer did not leave a comment.
RONALD LAMONT S.
Rating:
5.0
I bought a great solid wood IKEA dining table off craigslist with 8 solid wood matching chairs. Needed to store them until I could drive the stuff (and mattresses, and household goods) up to the western Upper Peninsula. U-haul has the solution.
Antonscott G.
|
Overall Experience
Rating:
3.0
so, the pick up part was fine, the drop off was a little off, we pulled up and the sign says, IF you are there during business hours, you have to wait for a person to come out and help you, but we waited and waited and waited and other people were being waited on so we checked out using the 24/7 method. The sign should say, if you would prefer to check out the 24/7 method, so we did feel like we were breaking the rules, also, the truck was not clean, but asked us if it was clean for the next person and I had to upload pictures??? we drove it to Menards and back and since there was no walk thru before, I am not sure how you can hold others accountable or how I would even argue the fact unless I took photos before?
marshall B.
Rating:
5.0
Customer did not leave a comment.
RICHELLEL B.
Rating:
3.0
Please make sure your trailers are cleaned out. And the tires have air in them
I had to clean out the trailer before using it and the trailer had a piece of metal in it and was flat .
Charles D.
Rating:
5.0
Customer did not leave a comment.
JOHN R.
Rating:
2.0
Customer did not leave a comment.
Moses C.
Rating:
5.0
Online registration or reservation for storage and truck rentals needs improvement
WILLIAM H.
Rating:
5.0
Customer did not leave a comment.
glen T.
Rating:
2.0
We waited with our rental truck, as the sign at the return lane said, for 15 minutes in the return lane, for someone to come out and check our pick up back in after our rental. We finally went inside to find no customers inside, and one employee at the counter.
I told him we'd been waiting for 15 minutes in the return lane, as the sign says, to get our truck checked back in.
He then went out and checked it back in. He then told us that most people just come in with the keys to return their rental. NO apology for us waiting 15 minutes for NOTHING!! So they either need to take the sign down, or do what it says. WHY does a simple thing, like returning a rental truck after a 5 hour rental have to be so hard, or complicated?? Also, the inside of the windshield of our Ford F-150 was absolutely filthy!! Looked like it had NEVER been cleaned in the 17,000 mile life of the truck!1
Karlynn B.
Rating:
5.0
Everyone was super nice and helpful been here before and will return for all my trailer needs
JOSEPH ANTHONY S.
Rating:
5.0
Customer did not leave a comment.
joseph h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALYSIA JANNETTA J.
Rating:
3.0
I did not want my boxes to go back to U-Haul storage. I wanted them to go from house A to house B. I had to have them shipped to U-Haul warehouse and then make an appointment to have them shipped to house B. A local move.
Charles O.
Rating:
5.0
Total rental cost was a little more expensive for a van for 1 day than I had expected.
Joseph B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SENGANE M.
Rating:
5.0
Staff is A1.
gail w.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tashalee D.
Rating:
5.0
Customer did not leave a comment.
RAIBIN P.
Rating:
5.0
Customer did not leave a comment.
Nanetteelizabeth F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon H.
|
Overall Experience
Rating:
4.0
I appreciate all the kindness and help I received, I want to thank everyone at Uhaul and especially the manager who helped me more than words can say, he went over and beyond helping me. I had some help that left me with one guy helping me, the other guy had a stroke which left me shaking up, so I had the Uhaul truck longer than i expected to, so the manager who was working the 1st day I got the truck went over and beyond, God bless you all richly and may all be safe and protected during these trying times. Sincerely, one appreciated lady, Loretta Smith
Lori S.
Rating:
1.0
They called me to setup an arrival time for the container, I called back ten minutes later and they were booked for the day. After that it was difficult to schedule a drop off time and date. They also kept calling me instead of the person receiving the container. I asked them several times to call the person receiving the container and they still continued to call me. This is not a service I would recommend or use again myself.
Shawn J.
Rating:
4.0
Customer did not leave a comment.
Ianimmanuel-O-Ke B.
Rating:
5.0
Customer did not leave a comment.
Dezra C.
Rating:
5.0
I don't know the gentleman's name that's behind a desk at Roseville Center and Frazho he's very pleasant to work with and has a happy attitude and I will rent vehicles from that facility again flagstar.com human
THOMAS JOHN D.
Rating:
5.0
Ken went above and beyond. He was courteous, efficient, friendly, and kind. It's rare to find such amazing customer service and he definitely exceeded my expectations.
Erica L.
Rating:
5.0
Customer did not leave a comment.
Randell M.
|
Overall Experience
Rating:
5.0
Great, friendly customer service from start to finish
TIMOTHY PETER-LO C.
Rating:
5.0
Customer did not leave a comment.
JOHN RUSSELL H.
Rating:
5.0
Customer did not leave a comment.
ELAINEAGNES K.
Rating:
5.0
The truck was leaking oil just a FYI but everything else was fine q
Nichelle J.
Rating:
3.0
i was given a trailer with a broken ramp, made loading difficult. when i returned and told them, they said they were aware of the broken ramp. What , then why did you give me this trailer when there are 3 other trailers here. no answer.
lawrence B.
Rating:
5.0
Customer did not leave a comment.
Jeromemaurice S.
Rating:
5.0
Very clean and wonderful staff! Will definitely recommend to friends!
PATRICIA ELAINE S.
Rating:
5.0
Customer did not leave a comment.
ZEXAD SAMEER D.
Rating:
5.0
Lawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.
Brian J.
|
Overall Experience
Rating:
3.0
I used the 24 hour drop off.
Sherry H.
Rating:
4.0
I just moved in so I guess I’ll find out how everything goes in the long run. So far so good.
joe w.
|
First Impressions
Rating:
4.0
Great Management and team!!!!
OTTIES W.
|
First Impressions
Rating:
4.0
The only issue I had is that it took an hour before anyone could check me in and give me my unit.
Maureen K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carmen m.
|
First Impressions
Rating:
5.0
I will recommend it to everyone
Angel S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nefertari P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OTTIES W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
duana m.
|
First Impressions
Rating:
4.0
Wish I didn’t have to wait so long to get what I wanted
Rhonda G.
|
First Impressions
Rating:
4.0
It would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited.
I also waited an excessive amount of time getting what i needed.
rhonda g.
|
Overall Experience
Rating:
1.0
Employees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.
Marinda D.
|
Overall Experience
Rating:
5.0
Everyone we encountered while using storage was very nice and helpful.
Sarah C.
|
Overall Experience
Rating:
5.0
Very friendly. Very helpful.
April P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melinda C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alvin s.
|
Overall Experience
Rating:
5.0
The staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!