Customer Reviews for U-Haul Moving & Storage of Route 17

1219 reviews

1101 International Pkwy   Fredericksburg, VA 22406
(From Route 17 turn Rite Aid and Chick-Fil-A)

(540) 907-4303

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(540) 907-4303

1101 International Pkwy
Fredericksburg, VA 22406
(From Route 17 turn Rite Aid and Chick-Fil-A)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Trailer was not “clean” but also not dirty. Well used would be a way to accurately describe it.

Mark B. 
Rating:
2.0

have the truck someone reserved and paid for available.

AUTUMNANGELIQUE H. 
Rating:
4.0

I rented a trailer from this location, 5-6-2021, 7:30 am. Equipment # AO229K. I was told that I could drop it off after hours, and this I did at 7:15 pm the same day that I rented it. The trailer was not due until the next morning, but for convivence sake I dropped it off that evening at 7:15 pm. I was told by your employee that I could do this. So why was my credit card charged an additional $20.00 when the trailer was not due until the next morning. This does not seem RIGHT. Please explain: The employee in the office was not able to explain. He was waring a mask behind a plastic screen and he would not speak up. I know all about all the covet-19 explanations so please don't tell me anything about this. Employees need to learn to speak up under these conditions. Please respond: Thank You Lewis McElfresh

LEWISFREDERICK M. 
Rating:
5.0

Customer did not leave a comment.

PENNYB H. 
Rating:
5.0

Keep up the great work!

FREDERICKERNESTO S. 
Rating:
5.0

Customer did not leave a comment.

TINA MARIE O.  |  Overall Experience 
Rating:
5.0

Very good assocites.

Neel W. 
Rating:
5.0

Customer did not leave a comment.

Moises R.  |  Overall Experience 
Rating:
5.0

helpful/friendly service agents. Go ahead, give them a raise...

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

MONICARENEE M. 
Rating:
4.0

Get rid of that environment fee every one that see that feels like that thay are taking advantage off it's a bullish fee to take money stop it...

CHRISTOPHERBENSO M. 
Rating:
5.0

Customer did not leave a comment.

DREW D. 
Rating:
5.0

Drop that .99 cent a mile back down to at least .69cent. The mileage rate keeps going up but the truck rental rates aren't going down and the customer is still the one buying the gas. I mean geesh, you can't go 10 miles and it's another 10$. Average move is at least 25 miles. Or.. if your going to keep at .99 cent then give first 20 miles free. What's the point of a 30$ rental if it's actually 60$ for the first 25 miles and rising.. The mileage rate for U-Haul is probably why I would use another service next time.

MARCELLA H. 
Rating:
5.0

Customer did not leave a comment.

deborah t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa C.  |  Overall Experience 
Rating:
1.0

Maybe not apply bogus charges to people so that you can force them to pay for things they did not use. The moving company you had on your site cancelled two days before we were to move. I will be disputing the charge of 4/28/21 with my bank as a fradulent charge by the Uhaul company located in Fredericksburg, VA

Angela J. 
Rating:
5.0

Customer did not leave a comment.

NAGIFARID K. 
Rating:
5.0

The process was simple and efficient. Much more customer friendly with the new check in process. Uhaul, by far, provides the best service for movers compared to Penske or Budget THANK YOU for making my 2nd move in 6 months as pain free as possible.

ERINCOLLEEN H. 
Rating:
5.0

I think the store is well organized and cleaned.

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

COLBYTHOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Zachary A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNISLEE C. 
Rating:
3.0

Make sure you remind the customer if they are missing items they paid for.

TYLERBLAKE K. 
Rating:
5.0

The check in procedure online was daunting. You should be able to do it the night before, especially uploading your license. It took like 5 tries before it actually uploaded that morning. I didn't see any options to add an EZ Pass. That would be nice.

Valerie S. 
Rating:
5.0

I want to say a few words about GM Moises. He definitely an asset to UHUAL. His professionalism and courteous attitude to customers shines the UHAL name. Ready to work with the customer and attend to their unique needs and provides the best customer service possible. He is the person which makes me go back UHUAL for my storage and transportation needs.

RONOYGEORGE V. 
Rating:
5.0

Great customer service.

ALEXANDERJUAN G. 
Rating:
5.0

Truck had terrible smoke weed odor,they tired to cover up with ferbreeze.people where nice,not their fault, but truck needs to be taken out of service till smell is gone. Could not have kids breathing that all day.

COLINJAMES F. 
Rating:
5.0

Customer did not leave a comment.

Claudina T.  |  Overall Experience 
Rating:
5.0

Moises was extremely helpful, courteous, and knew the business. Excellent customer skills!

Tom C.  |  First Impressions 
Rating:
4.0

I think the vehicle should be clean inside and out That might not be a Option and I don't know the procedure... and I think that the windows should be clean so you can see out of them its a larger vehicle so you need to have the windows clean so you can be able to see out them..,my customer service was wonderful excellent and the van was there but it just wasn't clean and maybe that's the way they do things / the first Vehicle had dog hair in all over the place/ it I couldn't even breathe I'm allergic to dogs and then the second one was it was OK it's just was OK wasn't clean but it was OK it was drivable and had no problem .. dashboard and stuff needed to be wiped off... But thanks for your service

SHIRLEYANN J. 
Rating:
5.0

I love the people you have working in this location they were nice and really personable. They were great to interact with.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARYEMANUEL M. 
Rating:
4.0

Customer did not leave a comment.

ANDREWLYNWOOD H. 
Rating:
5.0

Overall great experience!

Michael B. 
Rating:
5.0

Our UHAUL rep, Shayla was awesome!

Jesica W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSAIAHMICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

RUDIGERKARL HEIN Z. 
Rating:
5.0

Customer service was excellent. One of the best locations I have been serviced for a rental.

GREGORY ALLEN W. 
Rating:
1.0

I also rented a tow dolly were the strap on a tow dolly on the driver side kept coming loose until a police officer pulled me over on the highway and put the strap on to the tire properly I also paid for that strap to be put on $20 at the location I feel like I should be refunded that

sheldon U. 
Rating:
5.0

I will probably want to rent a unit again in the fall or winter. It was cool being able to get all my wife's stuff out of my garage for a few months during winter so I could work on projects.

Ryan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

MARLENELOUISE R. 
Rating:
5.0

More and larger signage. Little confusing.

NICOLEPATRICE B. 
Rating:
5.0

I am still having issues when turning in equipment. Uhaul.com/share somehow never allows me to use it.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Christina I. 
Rating:
5.0

Customer did not leave a comment.

ANGELOSALVATORE C. 
Rating:
5.0

Very professional. I was delighted at the service.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

SIERRANICOLE F. 
Rating:
5.0

Moises was a great help. He was professional and very courteous going an extra mile to serve the customer. A great asset to U-hual! Varghese

RONOYGEORGE V. 
Rating:
5.0

Customer did not leave a comment.

SARAH L.  |  Overall Experience 
Rating:
5.0

Will be renting from you guys in 2 more months. I just bought a house.. The service I received was very professional and your entire staff are heads above anyone else I have dealt with.

DEXTERBARRON M. 
Rating:
5.0

Customer did not leave a comment.

shanon e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Mr. Romero was spot on receiving unit

RUSSELL M. 
Rating:
5.0

Moises has a very well run team. I have appreciated their trucks for 3 different local moves and cost was lower than expected.

TEDRICHARD V. 
Rating:
5.0

Quick and responsive service

David l.  |  Overall Experience 
Rating:
5.0

Staff was friendly knowledgeable and they do recognize your concerns and deliver 100% . Thank you guys

Vince C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia G.  |  Overall Experience 
Rating:
5.0

Thank you for being great!

Carman C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Exceeded my expectations! I was impressed.

RAYMOND S. 
Rating:
4.0

Customer did not leave a comment.

ANNABELLEANIM O. 
Rating:
5.0

Nada

DEBORAHKAY F. 
Rating:
5.0

Make sure the lights work in the cargo area and the breaks function correctly.

MICHAELCHRISTOPH B. 
Rating:
5.0

The service was exceptional.

JAMESPIERCE H. 
Rating:
5.0

Smoothest pick up of a U-Haul I have experienced. Great location.

ADAMLEE A. 
Rating:
4.0

My move out date was 01/16/2021. The staff is great and amazingly helpful.

Tamaca G.  |  Overall Experience 
Rating:
5.0

From start to finish everyone was fantastic and made the experience of move very easy! You have great employees! Good job! 👍🏼

ALICE K. 
Rating:
5.0

Everything was good and great customer service.

ALEXANDER JUAN G. 
Rating:
5.0

Customer did not leave a comment.

EDWINALLEN S. 
Rating:
5.0

I saw no issues that needed improvement.

TREVALYNN B. 
Rating:
5.0

Improve the visibility of the return lane. If it is dark it is not clear where to pull up to return.

RONALDEDWIN S. 
Rating:
4.0

I really had no issues with anything thank you .

LAMONTJAMES EDWA L. 
Rating:
5.0

Customer did not leave a comment.

TREVA B. 
Rating:
5.0

Customer did not leave a comment.

AABRAMGAMALIEL M. 
Rating:
5.0

Great service

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Moises wasALWAYS very helpful when I needed questions answered. He was so patient with me! He helped me with the rental of my unit and when I was ready to move he was there to help go through a smooth transition of the truck rental. I really appreciated this young man, always happy and always called me by my name. This storage and haul location will ALWAYS my recommendation to my friends who are contemplating moving or just storing their things.

ana M. 
Rating:
5.0

Everyone at Route 17 U-Haul was awesome! I've used U-Haul many times from local trainer rental to cross-country truck moves, and this was the most proficient group I've had the pleasure to work with. U-boxes were provided on-time moving in and out which made the move bearable. Thank you!!!!

DWAYNESCOTT D. 
Rating:
5.0

It was a pleasure to work with this storage facility and use their rental trucks I will come back here for all my moving needs.

Rene B.  |  Overall Experience 
Rating:
5.0

Nothing! Keep up the good work.

BARBARAANN M. 
Rating:
5.0

Customer did not leave a comment.

Molly D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

We have had 4- 26 foot units and the person who helped us through the entire time is Moises Romero. He was so helpful and courteous the entire time from April 2019 to Present. It is great to know someone who is kind and considerate when so much is going on. Definitely would use the U-Haul on International Drive again if needed. Thank you, the Petersons

JAMES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNNEDIANN P. 
Rating:
5.0

I loved this place! Best place around! Very clean and the crew is so nice. If I ever have to get another storage, it would be here. I will recommend to everyone I know that needs a storage unit. If I could do 10 stars I would. Thank you U-Haul.

brian c.  |  Overall Experience 
Rating:
5.0

They were Awesome

DEBORAHANN G. 
Rating:
5.0

Customer did not leave a comment.

Michele S.  |  Overall Experience 
Rating:
5.0

This is the second time we have rented a vehicle from this location. In both experiences, the online reservation and contact less pickup were easy and efficient. Drop offs were a breeze and the reps were both friendly and fast (but thorough). I highly recommend this location for vehicle rental needs.

Maria B. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH A. 
Rating:
5.0

Customer did not leave a comment.

ANGELINEJASHINA B. 
Rating:
5.0

Customer did not leave a comment.

CLYDEKENNEDY W. 
Rating:
3.0

Vehicle was given to me with a broken windshield wiper at a time when offices were closed. Ensure vehicle is properly ready to go in case of an event in which there is nobody around to fix or help.

Lilian K. 
Rating:
5.0

Customer did not leave a comment.

Germaine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loubens L.  |  First Impressions 
Rating:
1.0

Best thing you could do is not wait till the next day and charge the man for the trailer again for another charge

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP F. 
Rating:
5.0

Wow! What a lovely facility. Our associate was super nice and helpful and the facility was very clean! Love the access code feature. It was easy to access the units with parking right up to the front door. No dumb locks on the carts like at other storage units. Would definitely recommend.

Courtney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA N.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

LISAA H. 
Rating:
4.0

Great customer service at this location. Shayla, made the process of pleasure and quickly had me on my way.

STEVENMICHEAL S. 
Rating:
5.0

This was a great storage experience. The staff was always friendly and helpful, the bathrooms are clean, well-lit and have supplies (TP, soap), I saw NO bugs after over a year. My one wish? That they had posted information about automobile storage at the site as well... I would have not sold my car when going overseas to do ministry in India! Thank you, Fredericksburg, VA U-Haul!

Laura B.  |  Overall Experience 
Rating:
5.0

This is a top notch crew that takes pride in the location. It’s clean, well maintained, and everyone is polite and professional. Moises especially goes out of his way to take really good care of all of their clients. If I ever need storage or moving help, this is where I will go. Thanks Moises! Keep up the great work and please give your crew our regards!

ARTHUR M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHADLOUIS L. 
Rating:
5.0

Great customer service . Quick and efficient.

THERESA b.  |  First Impressions 
Rating:
5.0

Shay was really amazing! Very well informative and went above and beyond our expectations. Thanks Shay for a great experience!

Carman C.  |  First Impressions 
Rating:
5.0

Great employees! The two employees that helped me had tons of energy and a great attitude.

Cary B. 
Rating:
5.0

Beginning to end it was a great experience. I had to change my storage unit, and after walking the facility, I made a joke about getting lost. The manager then, without being asked, gave me a unit very close to the entrance and making it impossible to get lost. All of the staff I encountered were extremely courteous. The facility was extremely clean. I left when I no longer needed a storage unit, but I would use this facility again without hesitation. 110% recommended.

Hannah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac N.  |  Overall Experience 
Rating:
5.0

The staff is awesome

carolyn a.  |  Overall Experience 
Rating:
5.0

Very professional and timely, friendly and courteous. The truck was in great condition and picking it up and dropping it off was simple.

Hannah B. 
Rating:
2.0

The staff is unfriendly and arrogant. This was my first visit to this store and the first uhaul rental I've made in over 20 years. I would have preferred to complete my transaction via a kiosk because the staff at this location gave me the impression that they were doing me a favor by allowing me to rent. My recommendation is that the staff visit Chic-Fila, Target, or Disney to gain a better understanding of what world-class customer service looks like.

JAMESMICHAEL J. 
Rating:
5.0

Great Service!

CYNTHIA W. 
Rating:
5.0

Very timely and efficient when renting a vehicle.

FREDERICK B. 
Rating:
5.0

Customer did not leave a comment.

Victor O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAPHNESUE B. 
Rating:
5.0

Friendly caring staff. Made sure everything was ready.

JOHNJOSEPH W. 
Rating:
5.0

The manager is very helpful and always helps me get my purchases to my car.

Jeff H. 
Rating:
5.0

No problems

DAVIDRAY A. 
Rating:
5.0

Customer did not leave a comment.

DALLASANDREW B. 
Rating:
5.0

Customer did not leave a comment.

CARLJEROME B. 
Rating:
5.0

Best UHaul location I've ever seen! This should be a model for all UHaul sites to remodel and reorient. It reminds me of a car rental location and is optimal for COVID.

AABRAMGAMALIEL M. 
Rating:
4.0

Customer did not leave a comment.

alan M. 
Rating:
5.0

Great staff, very helpful. Storage has easy access, well lit and secure.

naomi w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

LILLIANBERNADETT E. 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TOMEKANATA'E K. 
Rating:
5.0

The visit was quick and easy. I was in and out in less then 20 minutes. Thank you!

FREDERICK B. 
Rating:
5.0

This facility is spotlessly clean and well maintained. The office staff are welcoming and professional and very helpful. This is a well run place which is a reflection of great management. We had to rent 2 different units and they put us as close together as possible. We have also rented UHAUL trucks from them and the price was very reasonable. I would recommend them without hesitation.

jim s.  |  Overall Experience 
Rating:
5.0

Moises was extremely helpful and took the extra mile to show us how to do the lock after we already checked out.

Lisa W.  |  First Impressions 
Rating:
5.0

None

William W. 
Rating:
5.0

Cody was so helpful in picking out the right size of my storage needs.

Kimberly S. 
Rating:
5.0

Cody helped me pick the best until for my things. He gave me several options for what I needed.

Kimberly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
5.0

The owner and staff were fantastically supportive!

James F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carley G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH MUTURI K.  |  Overall Experience 
Rating:
5.0

Moises, the GM took great care of me. He explained and demonstrated everything, pointed out the carts and answered all of my questions. He is a credit to your organization.

ARTHUR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrin N.  |  Overall Experience 
Rating:
2.0

I had no idea there were stairs! Moving a whole house into 3 storage units upstairs was a nightmare.

LAVONNE A.  |  First Impressions 
Rating:
5.0

Really well designed and run facility.

Alex F.  |  First Impressions 
Rating:
5.0

The staff was wonderful the facility was convenient and easy to access.

arthur j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruno N.  |  Overall Experience 
Rating:
5.0

He was the best

Jamel S.  |  First Impressions 
Rating:
5.0

Received first month free, thank you so much, I needed this!

naomi w.  |  First Impressions 
Rating:
5.0

Excellent storage and customer service second to none. Outstanding facility

priscilla b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
4.0

The manager to this facility went above and beyond. I owe him everything, thank you again for assisting my family and I and ensuring our experience was painless. - Michael Jenkins

michael j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yardeisch b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john b.  |  First Impressions 
Rating:
5.0

Outstanding facility and customer service

priscilla b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah P.  |  First Impressions 
Rating:
5.0

Fast service and helpful

yardeisch b.  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful. Enjoy my experience with this company.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chiquita J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TOMARRA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffani B.  |  First Impressions 
Rating:
4.0

Overall I was pleased with the service. The free one month rental worked out perfectly with our local move. The only problem I had was workers installing new storage sheds didn't cleanup very well and sheet metal screws were left laying around. I had to plug a flat tire on my truck. I informed the U-Haul Staff the next trip and the area looked better picked up.

Casey K.  |  Overall Experience 
Rating:
5.0

Very clean and secure storage with great service provided by staff.

mark s.  |  Overall Experience 
Rating:
5.0

I NEVER HAD ANY COMPLAINTS AND IT WAS PLEASURE WORKING WITH THE STAFF! MS. REYNA AND JOI WAS ALWAYS PROFESSIONAL AND COURTEOUS! THANK YOU FOR YOUR BUSINESS AND MAKING MY TRANSITION COMFORTABLE.

GEORGETTE G.  |  Overall Experience 
Rating:
5.0

Moises has been extremely polite and helpful. He cared about our needs and helping us.

Alison M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey K.  |  First Impressions 
Rating:
5.0

Quiet, Exceptionally clean, safe and plenty of room to move around.

Joseph C.  |  First Impressions 
Rating:
5.0

I have used U-Haul for many decades and this is the best-run and managed facility I have used. The General Manager (Moises) and staff are extremely professional, and the facility is immaculate.

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy C.  |  Overall Experience 
Rating:
4.0

The alarm on my unit (#1010) went off every time I opened it, despite checking in via the keypad. This is probably something that should be looked into. Furthermore, every time the alarm went off, there was no response from the facility. I'm not sure if that's because they could see I was checked in, but regardless there appears to be a problem with the security system.

Daria F.  |  Overall Experience 
Rating:
5.0

Cody was great helping us and the place is wonderfully clean!! Exceeded our expectations in every way!!!

Sara R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
5.0

The customer service was excellent. It was a very stressful time and your staff went above and beyond to help me. Thank you so much. I forgot his name but he was a godsend.

Andrea B.  |  First Impressions 
Rating:
5.0

Very convenient, personnel was excellent. Storage unit was great. Will use again if needed. Jim & Ann Peterson

JAMES P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris D.  |  Overall Experience 
Rating:
5.0

The truck rental pricing discrepancy when leaving was another matter. Didn't appreciate that.

Glen S.  |  Overall Experience 
Rating:
5.0

General Manager Brad Hickey took care of my move-in prep requirements. He was efficient, proficient, professional and a pleasure to work with. All went extremely well.

Douglas S.  |  First Impressions 
Rating:
5.0

Staff is courteous and efficient. Very willing to make your moving experience as pleasant as possible.

James G.  |  First Impressions 
Rating:
5.0

Easy transaction, clean unit, and awesome customer service...

Airelle J.  |  First Impressions 
Rating:
5.0

Bradley and his staff were great! Unit was clean. I would definitely recommend these guys, and would use them again

David L.  |  Overall Experience 
Rating:
5.0

we get the staff and service excellent

angel f.  |  First Impressions 
Rating:
3.0

Had to wait about 30 minutes for him to care for another customer.

Gary L.  |  First Impressions 
Rating:
5.0

Uhaul on 721 Memorial Road,Oklahoma City was very helpful throughout the loading process.They answered any questions I had about moving/driving. Bad experience in FredB, VA. Pls hire more people there

Shawn A.  |  First Impressions 
Rating:
5.0

Very helpful staff. Professional and friendly. Brad is awesome.

Susie F.  |  Overall Experience 
Rating:
5.0

Excellent facility! Wonderful security. Love the check in and check out process. Staff is knowledgeable and gives great service in person and by phone. Highly recommend this location!

Joanne D.  |  Overall Experience 
Rating:
5.0

My experience was outstanding. Everything was explained and great care was given that made my experience delightful. There was no hidden cost, information and/or disclaimers. Great!

Sintrel D.  |  First Impressions 
Rating:
5.0

Great experience. Easy access and clean facilities.

cindy d.  |  Overall Experience 
Rating:
5.0

Great service.

Jimmy E.  |  First Impressions 
Rating:
5.0

Thank you

Terrini W.  |  Overall Experience 
Rating:
5.0

Great staff and clean environment

gail j.  |  First Impressions 
Rating:
5.0

The team at Uhaul went above and beyond to accommodate my last minute move! The facility was easy to use, and we had our massive truck empty in an hour. Thank you Reyna and family!

Elizabeth H.  |  First Impressions 
Rating:
5.0

Outstanding service

Terrini W.  |  First Impressions 
Rating:
5.0

The staff was always professional, courteous, & knowledgeable. I will definitely recommend this storage to anyone in the Stafford/Fredericksburg area as they did a wonderful job.

Julie Z.  |  Overall Experience 
Rating:
5.0

The staff was incredibly nice, and put in extra effort to meet my needs.

Curtiss P.  |  First Impressions 
Rating:
5.0

Needed storage unit to help with moving from one residence to another. Process was great, personnel very nice.

Glenda B.  |  Overall Experience 
Rating:
5.0

Friendly people, clean facility, extremely efficient.

Henry S.  |  First Impressions 
Rating:
1.0

The facility didn’t know which units where rented and which ones weren’t. It took 3 times to find a unit that was not rented to include cutting the lock off a unit that was rented.

Carl P.  |  First Impressions 
Rating:
4.0

I had to miss 2 hours of work because I received a bill. My account should have been closed Jun 8. My sister's card was charged $124. Mistakes like this cannot happen. Annette

annette m.  |  Overall Experience 
Rating:
5.0

One of the best U-Haul storage facilities I've ever done business with. The staff was very professional and the facility was extremely accessible!

Danny W.  |  Overall Experience 
Rating:
5.0

Customer service was excellent!

Tiffani B.  |  First Impressions 
Rating:
2.0

We waited for 25 minutes for the customer service rep, when she got to the register she seemed to think it was funny and had us "do her a favor" and get the lock on our unit. It was unprofessional

Amy E.  |  First Impressions 
Rating:
5.0

The rep provided excellent customer service with being very helpful and nice 😄.

julie z.  |  First Impressions 
Rating:
5.0

Excellent for storing your property. Staff very friendly and helpful with your request.

Alva W.  |  Overall Experience 
Rating:
5.0

My things. Arrived a week earlier than expect. The service we received from Alex and Raina the owners was above and beyond. They were friendly and efficient. I would recommend this u haul location

Elaine B.  |  Overall Experience 
Rating:
5.0

Great facility, clean and friendly staff. Our experience was terrific.

Steven R.  |  Overall Experience 
Rating:
5.0

We had no experience with self storage and your staff showed us our options and had our rental done in minutes.

Barbara W.  |  First Impressions 
Rating:
5.0

Did not use storage unit because it was too small. I needed at least ceiling height and a 10 X 20 so I had to go elsewhere.

Joanne b.  |  Overall Experience 
Rating:
5.0

Nice staff & clean facilities

Raina M J.  |  Overall Experience 
Rating:
5.0

Great facility

Chelisa M.  |  Overall Experience 
Rating:
5.0

Excellent Service. Reyna and Alex go out of their way to help you with what you need.

Christopher T.  |  First Impressions 
Rating:
5.0

Nice and helpful staff best I've seen in a while

JOSHUA M.  |  Overall Experience 
Rating:
5.0

Their helpfulness was outstanding.

Derrick B.  |  First Impressions 
Rating:
5.0

This location is very clean and the people are very helpful ! I would definitely recommend this facility to my friends!

Jeanie T.  |  Overall Experience 
Rating:
4.0

It was a very nice gesture from u-haul to bless me with a storage unit for a month free . At this time im not ready to do a long term storage unit but im truley sold as a u-haul customer . Thank you!!

PHILLIP h.  |  Overall Experience 
Rating:
5.0

clean facility, access is easy and customer service was terrific

Steven R.  |  First Impressions 
Rating:
5.0

Very friendly staff, clean units, and convenient location. Thank you Rena!

Bernie S.  |  Overall Experience 
Rating:
5.0

Great Staff, Great Service. Convenient Rental and Access to Unit.

chris t.  |  Overall Experience 
Rating:
5.0

The ladies working were extremely nice and professional. It seemed they genuinely cared about me and my storage needs. I'm really glad I went with them to store my belongings!

James H.  |  First Impressions 
Rating:
5.0

I always have a great experience with uhaul. I'm glad to know they are doing storage as well. They have my business!

Joi S.  |  First Impressions 
Rating:
5.0

A safe, convenient facility, Loaded with everything you could possibly need in storage. Only negative is the computer system, a corporate issue. All businesses tied to ONE system. FIX IT, U-HAUL!

Danielle S.  |  Overall Experience 
Rating:
5.0

Reyna and her crew were fantastic! It's stressful to move. U-haul made it easier and friendlier than I expected. Appreciate the hook-up with local moving help, which went great despite the snow & cold

Cathy G.  |  Overall Experience 
Rating:
4.0

Service was outstanding there was somebody being trained at the same time they were taking care of my transaction Both desk clerks were Nice and the transaction took a reasonable amount of time

PHILLIP h.  |  First Impressions 
Rating:
5.0

This UHaul location is very clean and the staff was very courteous and helpful.

lisa h.  |  Overall Experience 
Rating:
5.0

I am so happy that we found this location. The customer service is amazing!

Shawn D.  |  First Impressions 
Rating:
5.0

Good place, good people

Dustin L.  |  First Impressions 
Rating:
5.0

I like the Security system. Confident my belongings were safe.

robert f.  |  Overall Experience 
Rating:
5.0

Awesome experience, highly recommend.

Jeff W.  |  Overall Experience 
Rating:
5.0

Great customer service!!! It began on Route 3 and continued on Route 17.

james j.  |  Overall Experience 
Rating:
5.0

Alex and Hauschka very friendly willing to help

Linda M.  |  Reservation 
Rating:
5.0

We were so pleased with the amazing service we received with Uhaul. I would highly recommend them!!

April H.  |  Overall Experience 
Rating:
5.0

Good place to store your things!

Michael G.  |  Overall Experience 
Rating:
4.0

will come back

Rober B.  |  Overall Experience 
Rating:
5.0

always excellent service , with a smile, at this location.

Rober B.  |  Reservation 
Rating:
5.0

Best storage facility I’ve ever used!

heidi f.  |  Overall Experience 
Rating:
5.0

Clean building, Staff was extra friendly

Shirley G.  |  Overall Experience 
Rating:
4.0

Good job

James M.  |  Overall Experience 
Rating:
5.0

General Manager, Reyna Portillo, and her staff do an outstanding job! No problems whatsoever.

Steven D.  |  Overall Experience 
Rating:
5.0

Very clean, convenient, easily accessible 24/7 and super friendly staff. Keep up the wonderful work. Thank you.

Lehazhoma k.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience. Everything was great. The staff is superb.

Bob C.  |  Overall Experience 
Rating:
5.0

Renan and Alec were great

Wayne S.  |  Overall Experience 
Rating:
5.0

Everything was great!

Nate N.  |  Overall Experience 
No reviews have been submitted for this location.

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