Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

79 reviews

3450 Altamesa Blvd   Fort Worth, TX 76133

(817) 346-3413

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(817) 346-3413

3450 Altamesa Blvd
Fort Worth, TX 76133

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bradley M.  |  Overall Experience 
Rating:
4.0

Just one issue I had I wish there was a way other than the stairs to get stuff to your unit little difficult to do it by yourself and takes twice as much time

Erica B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Joan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalind j.  |  Overall Experience 
Rating:
1.0

Guy atcthe front desk threw a fit and almost cried because he had to do paperwork to fill my reservation on a unit.. the lift was tiny and top door latch wouldnt open. Not very well lit

DALTON F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starlene L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendra P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

roman t.  |  First Impressions 
Rating:
5.0

Loved the people, loved the security of this location, I’ve been going there for 20 + yrs, but it was just time to move on. The customer support was excellent, Richard really helped us out there the last few visits.

RICHARD G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

avantia n.  |  Overall Experience 
Rating:
2.0

After reserving a storage unit, a couple of days later it could not be found. Rented the storage, when to place lock on, The key carc would not work at all to gain access. Went back to the office & no solution. What am I paying for? I don' t have time for all the back ?& forth. Not Happy at all.

Beverly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starlene L.  |  First Impressions 
Rating:
1.0

I dealt with one your managers Eli he was very rude and unprofessional. I purchased a storage unit around 11am/12 noon proceeded to bring my items around 1:30p and couldn’t not get into the property . The access card along with gate code given to me did not work therefore I didn’t not have access. Your mgr by the name of Eli told me there was nothin else he could do besides wait for it to be fixed and he didn’t know when then could me. I called the local office numbers spoke to a lady by the name of Ms.Marilyn she proceeded to tell me she would have someone from the store come let me into your facilities but I would have to call each time I was ready to leave out as well as come back in that day to continue my drop offs into the storage unit. I initially rented an utility trailer to conduct my moving but the rental was to be returned by 3pm. Arriving at 2pm for my first drop off it took approx an hour just to gain acres into the gates and to get let back out. Eli did advise I could keep the trailer unit until close of business however access into the facility was out of his control. I expressed my concern and wanted to understand why was something sold to me that I could not have access to his response was nothing he could do about it and to resolve my issue he would offer a refund of the storage unit. He proceeded to hand me a refund receipt but would not sign the document under store representative section that asked / required a signature

keniah g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GRACIELA J.  |  Overall Experience 
Rating:
3.0

If the entry access to my storage unit would've worked better my experience would have been better. It was frustrating getting a a new card 3 times, getting a clicker device once THAT NEVER WORKED and I was charged for it. I also felt the monthly fee was too high.

bernard h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alencia N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jontaven K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chela K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie H.  |  First Impressions 
Rating:
5.0

Great customer service!!!!!

Danielle B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LEONARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley M.  |  First Impressions 
Rating:
5.0

My storage did not have a light in it. I could not see without a flashlight that I had. But other than that I was satified with the service

Ella M.  |  Overall Experience 
Rating:
5.0

Exactly what I needed at the time.

mark j.  |  Overall Experience 
Rating:
5.0

Managers were super friendly and helpful.

WILLIAM S.  |  First Impressions 
Rating:
5.0

Folks were very nice

Sharon P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lucy kim w.  |  Overall Experience 
Rating:
3.0

they were very courteous and helpful.

bernard h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha J.  |  Overall Experience 
Rating:
3.0

The start of my day was pretty horrible customer service. Whoever worked the morning of 9/25 around 9:00-9:30 am and provided the details for my truck needs to take customer service courses. He had a very bad attitude that morning. I told him I had a truck and storage to get and he huffed and puffed because he had to do 2 separate transactions, slammed papers down, and really acted like he didn’t want to be there. Even an older lady that I had a quick question for had a bad attitude, like she didn’t even want to help after I stood there for 3-4 mins awkwardly without here even greeting me as I came in (no other customers were in the store at this time). The ONLY person that turned the situation around for me was Richard. He had a great attitude, showed me my storage unit, made sure I was taken care of so things ended on a great note because of him. The other employees definitely need to learn from him because they are not in the right business. They probably need to be in corrections somewhere where it’s suitable for them to have bad attitudes for no reason.

NaLacia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julianne p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

francein w.  |  Overall Experience 
Rating:
3.0

It was nasty and rodent dropping everywhere!!!!!

PATSY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher t.  |  Overall Experience 
Rating:
3.0

Rats ruined alot of my items, threw away some items chewed on or shitted on.

Alvya B.  |  Overall Experience 
Rating:
5.0

Great as usual, have used services 3 times.

Edmond D.  |  Overall Experience 
Rating:
1.0

I did not get the correct information of mouse problems were there. I ask to be close to a door so my move in will be easier. That was a lie and I seen dead mouse in the walkway across from the storage they assign me too. I away go U-Haul but now with the bad storage experience I think not again. Plus t didn’t like the fact I had to drive 20 miles out of the way different from where I needed to drop off the equipment at.

margaret h.  |  First Impressions 
Rating:
5.0

Thank you guys for Everything.

Hailey W.  |  Overall Experience 
Rating:
5.0

I was very pleased with my experience in renting my unit. Thanks for all your help.

claude s.  |  First Impressions 
Rating:
1.0

Just needs more maintenance..

Alvis H.  |  Overall Experience 
Rating:
1.0

I had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set

evelyn m.  |  Overall Experience 
Rating:
2.0

Poor employees do not listen

DEBBIE G.  |  Overall Experience 
Rating:
5.0

Staff was great. Michael at the storage unit even helped unload the truck with the movers I hired.

CHRISTINA S.  |  First Impressions 
Rating:
3.0

I was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.

David M.  |  Overall Experience 
Rating:
1.0

I am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!

johnnie h.  |  Overall Experience 
Rating:
5.0

Great assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.

ronald c.  |  First Impressions 
Rating:
1.0

Neither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous

FERYAL B.  |  First Impressions 
Rating:
3.0

Would have liked more extended hours for accessing facility without needing to request.

Earl C.  |  Overall Experience 
Rating:
2.0

As soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.

Kayla G.  |  Overall Experience 
Rating:
3.0

I didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would’ve been better.

Preci B.  |  First Impressions 
Rating:
3.0

No comment

cheryl m.  |  Overall Experience 
Rating:
5.0

VERY helpful and friendly staff!

Randy B.  |  Overall Experience 
Rating:
5.0

Very nice , friendly, and very knowledgeable

lisa m.  |  First Impressions 
Rating:
5.0

All that you advertised. Thanks for being so easy to work with!

James C.  |  Overall Experience 
Rating:
4.0

My things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.

Teresa H.  |  Overall Experience 
Rating:
4.0

good location

EZELL W.  |  Overall Experience 
Rating:
1.0

All of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.

jordan s.  |  Overall Experience 
Rating:
4.0

Staff was always helpful and courteous. Reminder emails helped. Would recommend to friends.

lura R.  |  Overall Experience 
Rating:
5.0

Very great experience

Christine B.  |  Reservation 
Rating:
5.0

Staff was very helpful in my move . Everything I needed was there for me and prices were a little high but it was better than other bussiness .

Neil R.  |  Reservation 
Rating:
1.0

Will never do business at that location again.

Regis A.  |  Overall Experience 
Rating:
5.0

good

Marlen G.  |  Reservation 
Rating:
2.0

We had set up auto pay, and was still charged late fees. Management was not customer friendly when asking for refund, refusing to give discount.

CLEAN C.  |  Overall Experience 
Rating:
5.0

Very excellent customer service

shantrice a.  |  Reservation 
Rating:
4.0

Elevator did not work once.

greg s.  |  Overall Experience 
Rating:
4.0

Ms. Tracey Hugle and staff were very attentive and helpful.

Barbara S.  |  Overall Experience 
Rating:
5.0

I Rented storage with for 15 years. The mgr during that period was Traci and she was the greatest asset to this company. Always friendly, professional, available, helpful -- kept the place spotless

PATRICIA W.  |  Overall Experience 
Rating:
4.0

Clean & Courtesy

Eric H.  |  Overall Experience 
Rating:
5.0

good services and storage thanks

RICHARD C.  |  Overall Experience 
Rating:
5.0

I have always used this place of business for all my moving and they are awesome and friendly and always busy.

alice m.  |  Overall Experience 
No reviews have been submitted for this location.

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