Customer Reviews for U-Haul Storage of S Fort Worth - Altamesa
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

Good job you should give the girl there a raise she deserves it she has red an black hair not sure her name

Rating:

5.0

Excellent Customer services. I will be back. Thank you!!

Rating:

2.0

My unit was broken into about a year before I stopped leasing unit. The outside storage is unsafe due to homeless or people approaching you as you are accessing your storage unit. Facilities should be gated to prevent non customers walking about and through the leased spaces. I left due to more security at competitors location.

Rating:

5.0

After 4yrs of having my belongings in this facility and it all came out in great shape…. A little dusty for an outside storage but in great shape.

Rating:

2.0

Items stolen. Even though we had insurance we had no assistance. Some staff is helpful other are very rude.

Rating:

5.0

They staff was AMAZING fully accommodated us, polite, VERY professional.

Rating:

5.0

I really enjoyed my experience

Rating:

1.0

Bad service 👎

Rating:

3.0

At time of renting truck, confirm if stage is needed

Rating:

1.0

I have used Uhaul many times over the years. This was the worst experience ever. Storage unit #30 was bug infested and leaked rusty water on my mattresses every time it rained. Someone tampered with my lock or I would have been out of there a month earlier. I saw more of the Police than did the Uhaul manager. I recommend people stay away from that Uhaul... especially the storage which ought to be condemned.

Rating:

5.0

I found the storage facility very convenient, well kept, and secure I was having trouble raising and closing the roll up door. I made contact with a worker Deanna on the premise and advised her of the problem. Deanna with pleasant and friendly manner fixed the door making it easier to open and close the roll up door with much thanks. Every encounter with Deanna and other employees were always pleasant and asking if everything was okay. I will highly recommend this UHaul facility

Rating:

1.0

This was the worst experience ever, they are not open during the online post time, then I had to make several phone calls and wait almost an hour in 100 plus texas heat waiting for them to unlock the unit. The facility has the worst entry I have ever experienced the turn into the facility is so tight no wonder the building is all beat up from notive trying to make those sharp turns. My movers ended up leaving again because of all the delays and I have to tackle the last part of my move today with the crew after I get off work all because I di not access on Sunday like I should have.

Rating:

5.0

Thank you guys for your services. The only reason why we left is because the price kept increasing since I was there for 26 months

Rating:

4.0

It was a great experience. The staff is helpful but some of them are not friendly. They just do their job but don’t seem happy to help it seem more as an obligation. This will not determine using services again but just as a comment. The staff I am talking to are the once I met in person, when I called most of the time they have a great and friendly attitude.

Rating:

3.0

When I went in I needed a dolly and I’m older and can’t lift and no one was helpful to help I had to insist for some help couldn’t find the truck I was looking for so I asked a worker that was out there parking another truck and he was Super rude and didn’t help just nasty 🤮 attitudes

Rating:

4.0

Most of the staff were nice to me except the person interacted with on Sunday May 19th when I picked up the truck and confirmed my storage. He was worried about not having his breakfast on time and was flustered about it and did not explain things to me. It was hard to find the truck in the parking lot. I feel I could not asking any question because he was bothered to help me. He was just not customer service oriented. I don’t know his name. I understand you are a busy store but every customer deserves good service.

Rating:

1.0

Staff/Employee stole my kitchen chairs, pictures and all my home decor

Rating:

2.0

I was given the wrong information when I came in, which was a problem then I could not locate the truck. I’m a female and I had no help no assistance I bought a dolly for the truck and I had to try to load the dolly myself no assistance from any of the men there one of the staff was being sarcastic when I asked him. How do I locate the truck, he said look at the top of the numbers instead of asking me, what are the numbers and helping me locate the truck? It was just a very bad experience. I was very disappointed.

Rating:

5.0

I received great customer service from Lilia and everyone involved through Uhaul.

Rating:

3.0

Computer crashed, couldn’t find my storage unit reservation after the crash. Asked for an easy access to my unit and got almost the farthest one. But renting the truck was excellent!!!!

Rating:

1.0

No lights inside the facility and it leaked inside the units when it rained the same night we moved our things in. There were no staff on site. Most of the units looked like they had either already been broken into or about to be because the doors were all barely locked and almost falling off the hinges.

Rating:

4.0

Called and walked in to facility to inform someone that the light in front of my unit was out. I could not see into my unit as it was so dark without the light available. It was out for 3 weeks. I moved out so it could still not be replaced. I waited in line for over 10 minutes , without it moving, to let someone know I was moving out. I called repeatedly to have no one answer or be hung up on. I did receive a call from Marilyn about making a payment at which I informed her that I had moved out the previous rainy Sunday. She took care of my billing for which I was thankful. I would and will rent from this facility again, but only if there is a downstairs space available. Upstairs across the street is a bit scary for me. I expected Freddie Kruger to walk down the aisle as there was no one anywhere near and the narrow aisles left no room to flee. I don’t know if there are cameras in these facilities, but there should be. Someone could get hurt moving their possessions, or be attacked or threatened and would anyone at the office be any wiser?

Rating:

5.0

Thank you so much for the kind words and kind thoughts you gave your all.

Rating:

5.0

None

Rating:

4.0

The storage room had some rust in one corner.

Rating:

1.0

The staff is not very understanding at all. I had a stroke and got behind on my payment they told my belongs

Rating:

5.0

They were so helpful and accommodating!

Rating:

5.0

I have noticed that numerous UHaul staff were unaware of the Uhaul specials, in particularly the one month free warehouse with purchase of minimum one-way truck rental. This resulted in two refunds due to me of a total of over $200. I have no paper receipt or even an email from Uhaul regarding these transactions. The computer &.phone system have been down at the Fort Worth Altamesa location due to no fault of the owner, Richard who is the nicest, smartest, fairest & kindest Uhaul representative with whom I have ever dealt, actually the best representative & owner of any moving truck tental & storage business that I have ever dealt with in my life. He is a super hero, IMHO! 7 stars out of 5 stars!🙏💗😁🤗

Rating:

1.0

I have items missing that I’m absolutely certain I stored and also the management here is terrible and unprofessional and also rude I told them days before that I was moving and when I was making my payment instead they took it amongst themselves to flag my storage for non payment when I paid the same day I was moving out it was also brought to my attention by customer service that they should’ve never put a non payment sticker on my storage due to it only being 7 days late on the payment so SARAH tried to get smart with me when I came in the office talking about damage to a lock she never came to remove because she was so called in AA or what have you avoiding uhaul moving forward

Rating:

5.0

Thank you for your service

Rating:

4.0

I would like to thank Marilyn for her help and support during my despair. She was very empathetic.

Rating:

5.0

Gatorade, AC fan!!! It was rough with this weather, but everything was superb!!!

Rating:

5.0

The manager worked hard to fix a computer problem and get us moved in.

Rating:

3.0

The storage unit had a whole in the door and the lift did not work we had to walk 2 flights of stairs with furniture very unpleased

Rating:

1.0

This storage unit gave me more problems than imaginable. The staff were very very ugly to me. I had to contact customer service just to speak to someone. They are holding a debt that should have never been placed on my account. My experience was not great at all.

Rating:

5.0

Thank u so much everyone were great, when I lost my gate card and couldn't get out I call and they were there in a few minutes what a releases thank to u haul staff.

Rating:

5.0

I like that the alarm sounded every time I opened the latch on the door. Just an observation not a complaint it could use more cameras due to the homeless people walking around. Especially for the women customers who come in and out alone to feel safer. I am a man so it didn't bother me much. My overall experience was Great glad there was an affordable place for my things when I needed it.

Rating:

5.0

Yolanda went above and beyond with both the uhaul rental and storage process. Always a great experience.

Rating:

5.0

Great people

Rating:

3.0

The closest door could not be opened without setting off an alarm!!! I hated that..

Rating:

3.0

An elevator &/or push carts would have been very helpful.

Rating:

5.0

There are several homeless people living on adjacent properties that should be helped. Also, the location is behind another business that attracts those that appear a possible threat.

Rating:

5.0

They we very understanding with my storage payments due to my medical situation

Rating:

5.0

My belongings were well kept and in good condition. Thank you Uhaul.

Rating:

4.0

Please hire more help the time it takes to do anything with U-Haul was really my only complaint and it doesn’t matter what time I come there is always a wait

Rating:

2.0

Took 30 minutes to check in for my reservation, once i finally received the key the unit ended up being twice to small. So took another 30 minutes to reserve a bigger unit, once that was done took additional 20 minutes for someone to cut the lock off so i can move my things in. All in all it took me about 1 hour and 30 minutes to check in and change a unit but only took me 15 minutes to move in a 3 bedroom house into the unit.

Rating:

1.0

No the general was taling bout how he can get people arrested if they have things in storage that diesnt belong before he could even ring me up .i felt very uncomfotable an other people was standing in back of me he had very poor welcoming skills verses other storage i have been to operate very excellent.

Rating:

5.0

Staff and the help of advice was comforting then most othe providers I dealt with thank you.i will refer others.

Rating:

4.0

Very friendly but when it was time to move out my stuff no one was there to let them no. I called but no answer had to leave messages with customer service.. they called me back 3 days later.. very affordable and they guy that works there was very helpful whenever I came.

Rating:

1.0

I asked for 10 × 10 storage space, when I opened the door it was full of something; so they gave me only thing available it was larger I assume I wouldn't be charged extra sense I did not ask for larger area but I Was! I complain to the manager he got upset with me and said he would pay the different , but he lied ...

Rating:

5.0

Great service

Rating:

1.0

Showed up and was told that I had to go inside the building across the street because the red lock was still on the unit. Had to wait 20min in line for her to tell me that my lock was in the unit and the red lock was off. After going back to the unit I was unable to get access to the gate and was told I needed to go get a card because it was a card only facility. Had to drive back across the street again and wait in a line another 20min to be told they were wrong and then she called to get the red lock removed and finally gave me a card and lock. Granted she was all by her self with a huge line and should have had backup but her attitude was short, rude and absolutely didn’t care. The main facility looks great but the section across the street they put me in was a different story. Facility looks run down and the door broke when they opened it for me. Was told it just gets caught sometimes and he showed me how to fix it when it happens…lol. Shouldn’t ever happen. Also the rubber seal on the door was broken. Unit next to me had tons of chemical barrels out of his unit that he was clearly working out of. Needless to say I ended up booking another unit elsewhere and will be cancelling my unit immediately.

Rating:

1.0

Sarah was a horrible representative; maybe because she had to do all the work as she had a trainee that didn’t know about anything he attempted. She had a nice nasty attitude that read take it or leave it, but this is all that you are getting. I even called and spoke with the regional office, who ended hanging up on me after being on the phone for over 20 minutes. I ended up begging Sarah for the solution I suggested because the lack of time remaining. I Was there 2 hrs, poor customer service, no equipment (carts), no lighting, broken doors swinging open, homeless people living in building, to say the least! A very, very, very, horrible, not to mention frightening experience when I saw the homeless man come out and offering his assistance!!!!

Rating:

3.0

Ma

Rating:

5.0

Everyone has been so wonderful and everything was great thank you I will use your service again

Rating:

2.0

First of all I qualified for a free month storage. I was notified from your website after reserving my truck. When I went to unload my truck no one was there so I had to complete my order vie online move in which I did over and over uploading my pic and I'd front and back ect but didn't work . I Frustrated sitting at the gate , not being able to get in with nobody there I had to drive back home. I drove back and was there right when they opened. Still not there. I tried to pay for it again but nope, not working. So I went to the U-Haul next store and they suggested I go to another U-Haul location down the road to get a storage there. I drive there. Theyhave only large units. Not what I needed and not the free month. The U-Haul employee there hooks me up with another storage(U-Haul)I paid for it and drove there. It's across the street from where I just came. . They gave me an upstairs unit down a long , long hallway around a tight corner to a unit with a door the sizr of my bathroom. And better yet the freight elevator did not function. Not humanly possible . I ring the buzzer at the gate for help . Nobody answers me. I get on the phone and your U-Haul employee trys to get me something else. She finds a unit 30 miles away! You are kidding right? I have to pay 1.06 a mile and NO . So I go across the street They refund me the money I paid. Great....but I still have a truck full to unload by 4:00. It is now 12 pm . and no storage unit. I had to get a unit at public storage. And returned the truck. I did not finish my move . I have a ton of stuff left in my apartment .24 extra miles I had to pay for and waiting on a refund..This was a horrible experience. Your employees were fine. It was everything combined. Some uhauls not open on New Years Day really screwed me So sorry to the people I might of yelled at....Happy New Year

Rating:

5.0

The young lady was very helpful and handled up getting us took care of

Rating:

5.0

No comment

Rating:

5.0

U-Haul has been a great help to me. The service has brought peace of mind. Thanks!

Rating:

1.0

Was charged extra money for storage, because affiliate in Staten Island did not know drop off was a storage drop. So no I am not happy with your service. Until I am made hole. Vehicle was clean and taken care during my travel. Only to arrive to complete chaos on your company's part.

Rating:

4.0

No light otherwise clean , convenient , staff very nice and helpful on rates and size of storage .

Rating:

3.0

We found evidence or roaches all over our belongings and even saw a few roaches. I could never get in direct contact with office whenever I tried to call.

Rating:

5.0

Great storage units

Rating:

5.0

I just hope that no rats or anything get into my stuff when it’s time to move out everything else is okay

Rating:

1.0

Was set up for auto pay and still getting charged late fees

Rating:

5.0

They were very helpful..

Rating:

5.0

Al of my truck rental and storage rentals were great! Thank you So.....much.

Rating:

5.0

Staff was very nice.

Rating:

1.0

The customer service is horrible. No one ever answers the phone. The only friendly/welcoming person there was Chelsea Ramirez

Rating:

2.0

The light did NOT WORK near my unit and some of the light fixtures didn't even have bulbs in them...WOULD NOT RECOMMEND this location to anyone !!!

Rating:

5.0

Thank you all for the assistance!!

Rating:

4.0

Reserved on line but in person check out was a considerable wait as not enough desk clerks were on duty. They were very knowledgable but it takes time to finalize everything and line was 7 or 8 deep.

Rating:

1.0

My payment was 139.00 due date on the 7th and paid, why come I didn't get a pro rate?

Rating:

1.0

Need informative an more office staff long lines. No lights at all within storage unit and was not told about it before renting.

Rating:

5.0

Friendly team. Going out of their way to assist.

Rating:

1.0

Manager, Richard Alta was a total jerk! I would not recommend going to this location. The ladies were nice but he should NOT be a manger. He is rude, lazy and inconsiderate of others time. I plan to make a formal complaint!

Rating:

1.0

The staff at this location could not have been more rude. Terrible customer service.

Rating:

1.0

Card reader not working Access code not working

Rating:

4.0

I was generally pleased with storage experience. Cost got a little high for my budget, and I did not need the storage for much of what I had in it.

Rating:

5.0

Thee general manager was OUTSTANDING!!! THANK YOU 4 ALL.

Rating:

2.0

The gate was always broke and I was harass the manager rolled up on me like he was going to do something to me a day other thing inc

Rating:

4.0

Only problem I had was the mice droppings all over my stuff that was in storage

Rating:

5.0

Richard and his staff are amazing!

Rating:

3.0

I like you guys always been using U-Haul for a long long time but if you have a certain lot then that's what you supposed to have you don't have the other locks and then we will you know when you're showing their money and you try to buy a lot you don't require that lot so don't sell it

Rating:

5.0

My experience here at this location was very pleasant. Micheal Macdonald was the first face I saw after driving around and having a very bad experience with your u-haul storage on I35 & Berry street. Horrible place I paid for my storage unit as I was beginning to unload they told me it was a mistake and I had to find another storage but she couldn’t tell me where. After driving eight hours I didn’t want to hear that. But that was when I meet this angel Micheal Macdonald I would never forget the way he made me feel important and that he had a pleasant and beautiful smile on his face the whole time. Thank you Micheal from the bottom of my heart.

Rating:

1.0

They gave me wrong sized storage unit. Charged me a full month instead of prorating it when I know they rerented it the next day. Hostage situation. You can't get ahold of a human that is actually at the facility. Will NEVER use this location again.

Rating:

5.0

Thank you for the nice facially and I choose you guy’s again.

Rating:

5.0

I am upset where i rented a 15 ft truck put a 100.00 cash deposit.i put 30.00 in gas have recepta put gas in 15 dt truck exactly where it was when picked up I had to load and unload movimg house as husband had emergency tripple by pass surjury called ask if i. Ould rent additional two days got permission.returned+it.i went 77 miles .i am being charged like 125 .i have asked to. Credit my account as they said i iwed 24.00 in gas NO WY .on recepts states time amount and loction i put 30.00 in.im coming in on sat to pay anything else to resolve but gas was put to level and i went 77.00 miles not 125.did they fix my account.i do alot.of business eith yl so i need thisresolved.thank you.mike and lisa amandro

Rating:

5.0

One for the Uhaul team great job

Rating:

5.0

Excellent place. Only problem its too tight for thex26 footers

Rating:

5.0

Very nice employee's.

Rating:

5.0

Excellent location and very professional staff. Keep up the good work not only with me but with every customer the happens to rent. Thank-you

Rating: