Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of S Fort Worth - Altamesa
Alvis H. on
Just needs more maintenance..
evelyn m. on
I had this storage unit for 2 years frequently checking my personal belongings only to find out water damage has ruined several items including 3 bedrooms worth of furniture and my dinette set
DEBBIE G. on
Poor employees do not listen
CHRISTINA S. on
Staff was great. Michael at the storage unit even helped unload the truck with the movers I hired.
David M. on
I was at your location four times over a months time period. Every time I was there it appeared to be way understaffed. Wait time was far too long. Average of 15 minutes each time.
johnnie h. on
I am still waiting on my refund. Wells Fargo and I still await your review of the fictitious charges and amounts taken from my checking account!
ronald c. on
Great assistance from Bryan, Texas to Fort Worth, Texas. Both sites were excellent.
FERYAL B. on
Neither the truck and auto transporter was ready when I went there although I had a reservation . The guy gave me a brochure how to hook my car on the auto transporter . No help nothing ! Ridiculous
Earl C. on
Would have liked more extended hours for accessing facility without needing to request.
Kayla G. on
As soon as you walk in you can smell the mice. I came to check on my belongings often because I came across multiple dead mice in halls. My couch and boxes of dishes were covered in mice droppings.
Preci B. on
I didn't like the fact I had to put 3 people and 2 addresses down in order for me get a small simple storage. It was too much for me and last minute. A heads up would’ve been better.
cheryl m. on
Randy B. on
VERY helpful and friendly staff!
lisa m. on
Very nice , friendly, and very knowledgeable
James C. on
All that you advertised. Thanks for being so easy to work with!
Teresa H. on
My things were safe. Building did have a leak and I did get some water damage but not to bad. It happens. Good location, secure property, I will use them in the future if needed.
EZELL W. on
jordan s. on
All of my stuff got ruined because of rats!!! I ended up finding 8 dead rats in my storage unit. When I would confront the U-Haul employees about this matter they would not seem to give a crap.
lura R. on
Staff was always helpful and courteous. Reminder emails helped. Would recommend to friends.
Christine B. on
Very great experience
Neil R. on
Staff was very helpful in my move . Everything I needed was there for me and prices were a little high but it was better than other bussiness .
Regis A. on
Will never do business at that location again.
Marlen G. on
CLEAN C. on
We had set up auto pay, and was still charged late fees. Management was not customer friendly when asking for refund, refusing to give discount.
shantrice a. on
Very excellent customer service
greg s. on
Elevator did not work once.
Barbara S. on
Ms. Tracey Hugle and staff were very attentive and helpful.
PATRICIA W. on
I Rented storage with for 15 years. The mgr during that period was Traci and she was the greatest asset to this company. Always friendly, professional, available, helpful -- kept the place spotless
Eric H. on
Clean & Courtesy
RICHARD C. on
good services and storage thanks
alice m. on
I have always used this place of business for all my moving and they are awesome and friendly and always busy.