Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We called to advise a piece was missing from the car trailer and was offered to bring it back to add. Thank you!
CHANDA T
Rating:
4.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
This is a very busy location but everyone never seemed rushed. They were very helpful, especially the guy that helped hook up the trailer.
MARSHA S
Rating:
5.0
Everything went great.
DAVID G
Rating:
3.0
Improve return instructions. I had a tow dolly and I had no idea how/where to take it when I got back to the store
TERRY W
Rating:
5.0
Customer did not leave a comment.
BURT A
Rating:
5.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Customer did not leave a comment.
EMMA E
|
Overall Experience
Rating:
5.0
The ladies upon checking in were very helpful professional knowledgeable and there is not one piece of negative comment. Thank you for hitting them. The guy who we checked out with was also great, proficient funny and professional. Keep up the good work and smiles!!
MINA-JOIE M
Rating:
5.0
Excellent Customer service but they can be overwhelmed with work and intentionally place customer callers on hold over the phone.
CHUKWURIMAZU O
Rating:
3.0
Storage facility smelled terrible. It was unbearable. If I would have inspected the inspected the storage unit door junior prior tor 2 side of the contract I would not have used your facilily the smell and the entire facility was horrendous and my furniture now smells like whatever was left inside the storage facility.
SHERWIN F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICKEY L
Rating:
5.0
Quick and friendly service. They made the process easy as can be.
JAMES A
Rating:
3.0
Tell customers where to leave the adapters properly
JEREMY W
Rating:
5.0
Quick and friendly service. Everything was ready when I got there. Was pleased with the equipment I got and the friendly service. Please keep up the good work.
JAMES A
Rating:
5.0
Customer did not leave a comment.
JERRY L
Rating:
5.0
Employees are super helpful. Responsive and try to accommodate your needs. Parking can be difficult. Place is. Super clean. Would recommend them. Great team!
Stewart P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Nothing y’all showed your professionalism
JESUS R
Rating:
5.0
They were very helpful and patient with me Saginaw and Kentucky experience well appreciate it
George F
|
Overall Experience
Rating:
5.0
Great experience
Jason R
Rating:
4.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Daniel P
Rating:
5.0
Customer did not leave a comment.
connie l
Rating:
5.0
Ease of drop off. Matt came promptly and surveyed it and logged my return and unhooked the trailer to assist me. Super busy place but we'll taken care of for my drop off.
THOMAS S
Rating:
3.0
Be more helpful for elderly.forgot my pads had to go back.talked to fast for elderly.
NATHANIEL E
Rating:
3.0
The overall experience ended up being good but it didn't start out that way. I did an online rental. I was coming from Ohio to Michigan, a four-hour trip one way, and renting a U-Haul in Michigan to take back to Ohio with a refrigerator, a freezer, a mattress, a headboard and a foot board, just a one-way rental. The first U-Haul place I tried to rent from on Gratiot Road said online that they didn't have any appliance dollies available. Not a problem. Next, I tried the Bay Road store. The online rental said they had everything I needed: an appliance dolly, a furniture dolly, and blankets, When I arrived at the store, I was told there were no appliance dollies or furniture dollies available to rent. And nobody had an answer on how to solve this dilemma. Their only solution was to BUY a HOUSEHOLD dolly because that "would probably work" for the refrigerator and freezer with a price tag of ONLY $79.95. And I also could BUY a MINI furniture dolly for $29.95. Someone that works at a U-Haul rental place SHOULD know that a regular dolly will not safely hold a refrigerator or freezer. I guess it ended up being my lucky day though because when the guy went and got the truck that I had rented and opened up the back, there was an appliance dolly left in the truck! But according to everyone there, "someone didn't do their job" because appliance dollies are NOT to be left in the back of the trucks. In the end I got my appliance dolly but still had to buy a furniture dolly. If you're going to say online that a location has what a customer needs, then that location needs to have what it says online they're supposed to have. Plain and simple. Had I not gotten an appliance dolly, I'd have a lot more to say. The truck was brand new, only 120 miles on it, so that was a plus. It was nice and clean inside and it was a smooth ride for a truck. But if you're going to have online rentals, then you need to have the equipment at the location that it says you have online. This isn't like I can go from Meijer to Kroger and get what I need because Meijer didn't have it. I was very disappointed in U-Haul. If you're going to do an online rental, make sure you call also to verify that they will have the equipment you're wanting to rent.
Kathryn C
Rating:
5.0
Customer did not leave a comment.
STEVEN D
Rating:
5.0
Customer did not leave a comment.
James P
Rating:
1.0
Do better and have an actual number for customer service contact
RUBEN E
Rating:
4.0
Customer did not leave a comment.
SCOTT P
Rating:
5.0
i will look at this one again when i need to rent one.
PAUL E
Rating:
5.0
Great customer service! Highly recommend!
JOAQUIN L
Rating:
5.0
I was not able to get the app to take a photo when asked to check the trailer before leaving the dealer. One of the staff came out and took a photo with his personal phone and said he would note the damage.
MITCHELL Q
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
MATHIAS W
Rating:
5.0
Great service
WILLIAM A
Rating:
5.0
Friendly and quick service always.
JAMES A
Rating:
5.0
Customer did not leave a comment.
OSCAR E
Rating:
4.0
Staff extremely helpful and responsive
DANIEL P
Rating:
5.0
Customer did not leave a comment.
MARCUS W
Rating:
5.0
Quick and easy. Staff very friendly and helpful.
Judith H
Rating:
5.0
Customer did not leave a comment.
Wendy F
Rating:
5.0
Customer did not leave a comment.
CHARLES S
Rating:
5.0
Great place
sara c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM F
Rating:
5.0
Matt, the person who assisted me was very friendly and helpful.
ERIC D
Rating:
5.0
Customer did not leave a comment.
GEORGE H
Rating:
5.0
Customer did not leave a comment.
DORIS A
|
First Impressions
Rating:
5.0
Outstanding service. Boxes were clean, arrived on time and I was kept entirely informed as they traveled from Arizona to Michigan. Thanks
Andrew C
Rating:
5.0
Easy pickup and drop off. Quick friendly service
ERIC D
Rating:
5.0
Customer did not leave a comment.
TERRANCE D
Rating:
5.0
Customer did not leave a comment.
VICTORIA K
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
I have rented from this location on Bay rd in Saginaw, Mi and have never had a bad experience. It has always been clean and organized with people who seem to care about their job and the customers. They are always priced reasonably not only for rentals but also their propane refills. Keep up the good work. - Mike
MICHAEL D
Rating:
5.0
Very professional and pleasant to deal with. Thank you.
Gabriel G
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
TAURUS S
Rating:
5.0
Excellent experience
ROBERT S
Rating:
4.0
Customer did not leave a comment.
JOSHUA T
Rating:
1.0
We had to wait while 3 employees helped 1 person that they said had no vehicle available. While I had a reservation and paid for online. Finally my friend interrupted the 3 and said we have a reservation.....then it took forever to get truck. I guess a semi was blocking my truck so they had to get another truck. The girl was very abrupt and just threw the dolly in back . This truck was almost on empty also. Very annoying!!!! I brought the truck back before it was due and it still had a half a tank of gas which I told the guy but he ignored the comment.
SUZANNE O
Rating:
4.0
Customer did not leave a comment.
TRUDY S
Rating:
5.0
Customer did not leave a comment.
EUGENE M
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
1.0
Don’t lie about price I was overcharged 40 dollars treated rudely swrevatbhorrible exp on both ends
TIMOTHY D
Rating:
5.0
I experienced elexant customer service online when I spoke with the representative l. The employees were helpful and knowledgeable the store was clean and organize. GREAT job!!!
DARLENE B
Rating:
5.0
Thank you for allowing me to rent one of your vehicles
ROBERT J
Rating:
5.0
Nice truck an friendly employee s Bay road saginaw mi loved the free storage for a month really fit our schedule
CLARENCE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chanita R
Rating:
5.0
Customer did not leave a comment.
ASHLEY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROL M
Rating:
5.0
All went very well for me- No problems of any kind- fast friendly service
SCOTT A
Rating:
5.0
Customer did not leave a comment.
LAMONT F
Rating:
5.0
truck rear door "stuck"/hard to close.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
STEVE J
Rating:
5.0
Customer did not leave a comment.
DONALD J
Rating:
5.0
Customer did not leave a comment.
SCOTT A
Rating:
5.0
Customer did not leave a comment.
ANSELMO O
Rating:
2.0
Preordered a trailer however when we went to pick it up stood in line for over 40 minutes to get it. Pleasant and helpful staff just not enough staff to handle the customer load.
HOWARD S
Rating:
4.0
Customer did not leave a comment.
Robert C
Rating:
5.0
The manager was challenged in Saginaw with a building power outage and kept a calm attitude and delivered exceptional service. Thank you!
DAVID M
Rating:
1.0
I should never be rented a vehicle with less than half a tank of gas. This one had a quarter of a tank. That's unacceptable when you're picking up a vehicle. The check in link wasn't working so I couldn't upload pictures or verify mileage. I was told it was "probably fine" and there was nothing they could do. It feels like every time we rent the staff care less and less about providing any decent service.
BRANDI B
Rating:
5.0
Customer did not leave a comment.
LEONARD R
Rating:
5.0
Customer did not leave a comment.
SUBRATA S
Rating:
5.0
Great service
SCOTT A
Rating:
5.0
Nothing everything is great
Gregory F
Rating:
5.0
Customer did not leave a comment.
DANA W
Rating:
4.0
Just was overcome with all the trailers in the way.....
cindy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICK R
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Nothing.
All good!!
WAYNE B
Rating:
4.0
Other than the truck only having a quarter tank of gas it was good.
DOUGLAS E
Rating:
4.0
Customer did not leave a comment.
Stacy K
Rating:
4.0
Customer did not leave a comment.
DANIEL V
Rating:
5.0
The gentleman who prepared the truck and auto transport was very professional and helpful.
DANIEL V
Rating:
5.0
Customer did not leave a comment.
Cheryl K
Rating:
3.0
Truck came with low tire pressure that worsened within hours, tire condition was probably not ok. Truck also had a very beat up driver's seat that made it uncomfortable to drive. Staff was great to deal with, just the equipment was a little rough.
Arthur R
Rating:
4.0
Customer did not leave a comment.
Tom T
Rating:
5.0
Owner was helpful. She alway treat us well. Great service !
AASHISHKUMAR C
Rating:
4.0
Quick and easy to both pick-up and drop off. Friendly staff
JOHN G
Rating:
5.0
We rent from this location frequently and it is always a great experience.
AIMEE J
Rating:
5.0
Easy check-in and check-out procedure. Friendly and helpful staff. Will definitely rent again from this location.
JEFFREY C
Rating:
5.0
Customer did not leave a comment.
BILLY K
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Great staff. Very helpful.
ROGER W
Rating:
5.0
Customer did not leave a comment.
ARTISHER L
Rating:
4.0
Customer did not leave a comment.
demetria h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TEDDRICK V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffrey m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KENYATTA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GINA C
|
Overall Experience
Rating:
5.0
Very pricey!
Stacy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dakonsena R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mattie M
|
Overall Experience
Rating:
5.0
Simon, the store manager and Tracey, the assistant manager have a great team and they always provide excellent customer service. I never have any reason
to even check out what a competitor’s company may
be offering. I honestly don’t know and don’t care because I know that with U-Haul I am going to have both great equipment and excellent customer service. Thanks.
GEORGIA m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffrey m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kesi h
|
First Impressions
Rating:
5.0
Staff is attentive, friendly, polite, and helpful. I highly recommend this Uhaul!
Carlyn R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Ashley T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiasha G
|
Overall Experience
Rating:
5.0
Thank you 😊
Mary S
|
First Impressions
Rating:
4.0
Was told prior to our arrival that they had a storage large enough for my 26ft truck but only had a 10x10 when I arrived so I had to go to a Storage down the street for the other half of my household.
GLENDA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GORDON H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLENDA L
|
First Impressions
Rating:
5.0
The storage was facility was clean well it everybody was professional. I needed to use a truck to move my things. The truck that I use that headlight was not working correctly and I did not know because I didn’t do a check with the staff before I left with the truck and the brakes were skipping, and I informed them as well when I return the truck, but overall it was good
Gloria I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia M
|
First Impressions
Rating:
5.0
They helped work around our schedule, and kept everything very professional. Thank you for making our move easier.
todd b
|
First Impressions
Rating:
5.0
Wasn't expecting storage to be so convenient and helpful staff.
GORDON H
|
First Impressions
Rating:
5.0
Very nice & clean highly recommended
ROSE A
|
Overall Experience
Rating:
3.0
Only one staff seems to want to help all the men I talked to just wanted to rush me off. Unit was smaller then I expected for the price you are charging found a 10x20 for 80 a month...that's not 10 feet height so everything thing can but can fit.
anjale g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joshua B
|
Overall Experience
Rating:
5.0
Easy to access and employees very helpful! Unit was ready and very clean! Great experience!
Barbara B
|
Online Move In
Rating:
3.0
Smells like something died inside the facility
taylor w
|
Overall Experience
Rating:
5.0
After using the storage facility for 8 years, i was very happy with the staff, who were always ready to help, the facility itself, and the ease with managing my account online. If I ever need storage again, I'll definately be back.
JIM B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tameka G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sally m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joshua B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
taylor w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Judy F
|
Overall Experience
Rating:
3.0
Small unit high prices. I could have and should have found something cheaper.
Heather S
|
Overall Experience
Rating:
4.0
Small issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.
Grant W
|
First Impressions
Rating:
5.0
Owner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we’ve been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!
Wes S
|
Overall Experience
Rating:
5.0
Simon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!
Connie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian L
|
Overall Experience
Rating:
3.0
It was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean
claude w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dorrence h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY-MICHAEL J
|
Overall Experience
Rating:
5.0
Thankful to U-Haul Staff!! We are long term clients!!
Cynthia Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demarion C
|
Overall Experience
Rating:
4.0
The young lady that helped me started out a little rude but moving forward...she was very helpful and informative!
Erica B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria D
|
First Impressions
Rating:
1.0
I was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else
Thomas K
|
Overall Experience
Rating:
5.0
Wonderful service and people..
DORIS A
|
First Impressions
Rating:
1.0
Price for a small unit way to much
Elisequziel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sally m
|
Online Move In
Rating:
5.0
Wonderful clean inside storage unit. Great staff.
Kathy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASTRID L
|
Overall Experience
Rating:
5.0
Everyone was friendly and nice and made me feel very comfortable
johnna p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabet H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taquita K
|
First Impressions
Rating:
5.0
Tracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments).
I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat.
I was so very appreciative of him.
Gayle J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Harkesh P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christophernicho S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHRISTINA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monte-Anna D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shavanna J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Penny F
|
First Impressions
Rating:
2.0
The lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service
OPHILIA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela P
|
First Impressions
Rating:
5.0
Wendy and Tracy were extremely helpful. Made the experience enjoyable!
Wendy W
|
Overall Experience
Rating:
5.0
Staff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it’s understood on why that is not an option.
Bonnie S
|
First Impressions
Rating:
5.0
We were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.
chris c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PHILIP Z
|
Overall Experience
Rating:
2.0
I was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.
Benjamin M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Lamont B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
ASHLEY L
|
Overall Experience
Rating:
5.0
Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!
JON M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
norberto g
|
Overall Experience
Rating:
5.0
Wendy is the best!
And all of her employees are the best!
carlos s
|
Overall Experience
Rating:
5.0
The U-Haul personnel were professionals and courteous. They knew their job well.
Russell S
|
First Impressions
Rating:
4.0
Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.
Zachary D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rhonda c
|
Overall Experience
Rating:
1.0
Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.
Sarah M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom B
|
Overall Experience
Rating:
2.0
I did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday.
Then after my
First load because I’m currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me
The was medication and a fridge that needed to be ran in that unit.
Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me.
I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn’t do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn’t want to question any more and could tell she was not interested in my
Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my
Fees still on there him hisself gor mad and said whatever and walked away.
Amber W
|
First Impressions
Rating:
5.0
The General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Thank You!
Amy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicole s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eddie S
|
Overall Experience
Rating:
5.0
Top notch! Very impressed with the service!
Jeffery P
|
Overall Experience
Rating:
5.0
Wendy and Saginaw team are great!
Extremely knowledgeable, friendly, go well above and beyond in customer service.
Kim B
|
Overall Experience
Rating:
5.0
Nothing else
erika b
|
Overall Experience
Rating:
5.0
Thank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service.
unit 1625
brandon m
|
Overall Experience
Rating:
5.0
Wendy and service team at this location are the best.
Go above and beyond
Very friendly and helpful
Made our experience go smoothly
Kim B
|
First Impressions
Rating:
4.0
This is a nice facility.
Daniel C
|
Overall Experience
Rating:
4.0
Very accommodating
Barbara T
|
First Impressions
Rating:
4.0
Good folks here.
Daniel C
|
First Impressions
Rating:
5.0
Wendy was awesome
Barbara W
|
Overall Experience
Rating:
5.0
Thank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!
staci t
|
First Impressions
Rating:
5.0
There were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv
Barbara W
|
First Impressions
Rating:
5.0
Tracey and Wendy were excellent and assisted me with any questions or concerns I had.
Christopher B
|
Overall Experience
Rating:
5.0
The manager really knows her STUFF!!😊
Jewell W
|
Overall Experience
Rating:
5.0
Very helpful! Pleased!
Barbara R
|
First Impressions
Rating:
5.0
Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.
Wes S
|
First Impressions
Rating:
5.0
WENDY MIER IS AN ANGEL!!!
Cornelius P
|
Overall Experience
Rating:
5.0
The only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.
SAGINAW I
|
Overall Experience
Rating:
5.0
She did a good Job serving me, very friendly :)
ERNESTINA T
|
Reservation
Rating:
4.0
I am still owed 92.20
Nora H
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful. The ladies I worked with did a great job.
Helen G
|
Overall Experience
Rating:
5.0
Always a good experience.
Marilyn P
|
Overall Experience
Rating:
3.0
Having to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.
Julie G
|
Overall Experience
Rating:
5.0
The staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!
Latasha L
|
Overall Experience
Rating:
5.0
Thank you to uhaul, and their staff all was great.
MICHAEL R
|
Overall Experience
Rating:
5.0
Great service
Deondra G
|
Overall Experience
Rating:
5.0
We were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.
