Customer Reviews for U-Haul Moving & Storage of Saginaw

6659 reviews

3520 Bay Rd   Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

(989) 791-1510

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(989) 791-1510

3520 Bay Rd
Saginaw, MI 48603
(Btwn Mccarty & Shattuck)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing

BEATRICE T. 
Rating:
5.0

Customer did not leave a comment.

ONDARRIUS DWAYNE W. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Quick and easy pickup. Trailer in great shape. Easy and quick drop off.

KEVIN WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

LEON VERNON W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN GREGORY B. 
Rating:
5.0

Everything was excellent especially the rep at the counter. Thank you again!

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE OLGADARI L. 
Rating:
5.0

Great staff !!! Saginaw Mich...Bay road

EDWARD RILEY D. 
Rating:
1.0

Customer did not leave a comment.

ASHLEY LYNN S.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and everything and the rental of a truck went fine.

JIM BILL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL K. 
Rating:
5.0

Wendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!

JON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
2.0

Not forget the equipment the renter asks for and to return the customer's call when they promised they would.

CURRAN C. 
Rating:
5.0

All went well.

DAVID STUART K. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
3.0

I was charged for furniture pads and never got them and then I was charged for extra mileage when the mileage amount I was allotted was less then needed to get to my old house and drive to my new house.

KRISTIN BERYL P. 
Rating:
4.0

The flip out fender was damaged when I picked it up and the lady said the already knew about the damage. Due to the damage the fender didn't flip all the way out. When I returned it back the guy asked if I had damaged the trailer.

ZACHARIAH ADAM F. 
Rating:
5.0

Nice guys. They did not close my trailer rental with truck return.

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

DONNA RAE B. 
Rating:
5.0

Great customer service and always professional! Been renting from here a few times!

Jason N. 
Rating:
2.0

The customer service was NOT any help with trying to complete the return process after 5pm. Will make 10x more trips if it helps me avoid having to use a uhaul truck service again.

ANGELA MARIE B. 
Rating:
4.0

Customer did not leave a comment.

DAVID ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

SARAH LYNN S. 
Rating:
5.0

Customer did not leave a comment.

MORRIS MOSES D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN FITZGERAL G. 
Rating:
5.0

Everything was great. The only thing they could've done better was given me the U-Haul for free, LOL.

Chris D. 
Rating:
1.0

Customer did not leave a comment.

TAUREYANNA RAIAN R. 
Rating:
5.0

Trailer was full of grass clippings, otherwise good

JOSHUA M. 
Rating:
5.0

The 2 women that we dealt with when we picked up the truck were fantastic! I believe the woman inside the stores name was Wendy. The both were the perfect mixture of professional and personable. Great experience!

LISA MICHELE S. 
Rating:
5.0

Front of cargo van, window /front bumper was not as clean. Overall cleanliness but was excellent. Owner very helpful and courteous.

GLENDA MARIE R. 
Rating:
4.0

I Stopped at this location at the last minute requesting a truck and means to pull a vehicle. The owner/manager was very helpful and, despite the lateness of the hour, found the necessary equipment for me. I really appreciated that.

DAVID JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Friendly and helpful

MICHAEL THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALAN H. 
Rating:
5.0

Excellent service by all very friendly easy to talk to and explained everything answered all of my questions I can't remember the lady at the counters name but she was awesome and besides all of that great stuff the price was very reasonable. Will be back and alway come there for my truck needs in the past. Thanks so much!

EMILYMARIE M. 
Rating:
5.0

Customer did not leave a comment.

norberto g.  |  Overall Experience 
Rating:
5.0

Saginaw experience went well. Dort Hwy in flint , not so well. Truck that I reserved wasn't available. No call or email to inform me of that was received therefore I had to pay movers more because going to get a truck from another location made me 3 hours late to my scheduled moving. Lost 3 hours, plus gas and mileage to another location plus traffic plus paying the movers extra. Lost a lot of money, no discount from uhaul or anything offered after I paid to reserve a GUARANTEED TRUCK. Will not use again.

ARTEL H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Customer did not leave a comment.

corie C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DEAN Z. 
Rating:
4.0

Customer did not leave a comment.

KRISTINE H. 
Rating:
3.0

Didn't appreciate the rude attitude from Wendy who did the check in.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

MEHTAB SINGH D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Customer did not leave a comment.

MAXWELL J. 
Rating:
5.0

Very Professional and fast

CHARLES BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

Angelae B. 
Rating:
5.0

Excellent customer service. No improvements necessary.

Rick B. 
Rating:
5.0

I overfilled the gas tank to full instead of the required 3/4 of a tank and returned the van a full day early and in return Uhaul charged me an additional $32 for going over on estimated miles. Should have been a wash in my opinion.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

JASMINE M. 
Rating:
2.0

Customer did not leave a comment.

Dacarly B. 
Rating:
5.0

I was a bit upset that I had to drive 20 minutes to this one when there are four closer locations (the closest is less than a mile), but this office has it together. Wendy is a wonderful GM and makes you feel welcome and appreciated. The whole staff is very competent and customer driven.

Ian M. 
Rating:
2.0

Customer did not leave a comment.

MYRA TISA C. 
Rating:
5.0

Keep doing what you're doing. I was very happy with everything. I'll be back!

maryjoe L. 
Rating:
4.0

!st time that when I have rented a van it was FILTHY !! Disappointed.

DANNIE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

When a reservation is made in a city, do not charge the mileage when a customer has to go to another city because a truck was not available. Keep reservation times as it costs money when workers have to wait until a truck is available

SYNTHIA N. 
Rating:
1.0

Made a reservation online for a cargo van. Got the confirmation email and when I went to pick it up they told me they didn't have it so I was forced into a more expensive 10ft truck. They told me they didn't have anything on file and then I showed them the email. I was 100% ripped off. Then I got the email about my original reservation being cancelled the day after my rental. Terrible experience.

JEFFREY DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

I am not an experienced trailer hauler.When I bought a U-Haul ball mount in Amherst NY and then picked-up the rented trailer up in Saginaw MI, the U-H employee (Saginaw) connected the trailer for me. When I went to the person to load my trailer, he noticed the ball mount was essentially upside down (way too low) and switched the ball to the other side. It would have been nice if the Saginaw U-H employee had caught this.

RENET V. 
Rating:
5.0

Wendy Mier was fantastic to work with! It was my first time renting and driving a u-haul and she made it very easy and I enjoyed working with her. Give this Lady a Raise 😊

Joe O. 
Rating:
5.0

Great to work with. Let me use a lock because I forgot mine.

Darwin S. 
Rating:
5.0

The owner operator Wendy !!! Is awesome !!! The best uhaul place !!!

DAVID RAY C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE CECILIA J. 
Rating:
5.0

Second time I have gone through them, great location and people.

Jeffrey H. 
Rating:
5.0

The windows and body of truck dirty. Don't like driving with dirt on windows. But everything else I recommend this location. Excellent customer service.

KIM MARIE V. 
Rating:
5.0

Customer did not leave a comment.

ALAN PAUL J. 
Rating:
5.0

Customer did not leave a comment.

LORI MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT LEE H. 
Rating:
5.0

Nothing.

ANDREW J M. 
Rating:
4.0

I made THREE face -to-face visits to your Bay City location and had a confirmation (or so I thought) in writing that I could pick up this cargovan there.. There was NO VAN there for the first date I had reserved it, and for this second date, I didn't know until a few days prior that I had to drive to Saginaw to get the van.. Really a POOR RESERVATION SYSTEM..

GLORIA JEAN S. 
Rating:
3.0

Be able to drop u haul at different location instead of having to drive back especially if traveling far

SAMANTHA LYN F. 
Rating:
5.0

It's so clean and organized, it made me excited to move

Gregory B. 
Rating:
5.0

I believe it was Wendy that helped me out at the Bay road location. She was wonderful.

JON HOWELL M. 
Rating:
5.0

Nothing. Everything went well great job

LACLINTSKI MCALL J. 
Rating:
5.0

Customer did not leave a comment.

NATALIJIA ANTANE J. 
Rating:
5.0

Customer did not leave a comment.

SANDEEP J. 
Rating:
5.0

Wendy is great. Easy and pleasant to deal with and very well informed and professional.

TERRY ARNALL G. 
Rating:
5.0

Customer did not leave a comment.

ABDALLAH MAHMOUD A. 
Rating:
4.0

Continue. The same good service

SHIRLEY S. 
Rating:
5.0

I have used your services multiple times, usually for trailer rental, and the service at the Saginaw MI location is always top notch. The equipment is always available for short notice events and is always in travel ready condition. Hook-up is a breeze with the service person at the ready and returning is just as simple. Thanks for your help and I wouldn't think twice to use your services again

JUSTIN DANIEL M. 
Rating:
5.0

No improvement needed excellent customer service. Everything explained in detail

TERESA YVONNE T. 
Rating:
5.0

Wendy did a terrific job in arranging the best equipment and rate possible for us. The quality equipment and staff made our rental experience run smoothly. We've used this location before and will continue to do so in the future. Thanks!

ELLEN MARIE B. 
Rating:
5.0

I have a long time relationship with renting various trailers and car haulers from this location, Wendy and her staff. They are always efficient and accomodating.

TREVOR M. 
Rating:
2.0

I reserved a 5x8 trailer on July 17th and with a pick up on July 30th. Went to pickup did not have available. Asked if I would go to another location. But the other location also did not have one. I did not want the bigger trailer but had no choice. I called on July 31st to extend a day and was given the run around as they needed the trailer back as it was reserved the next day. WOW

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN W. 
Rating:
3.0

I was not aware the uHaul I choose did not have a ramp, I also paid extra for the dolly which was not in the truck

Jennifer G. 
Rating:
5.0

Everyone was so kind and helpful!! An improvement would be better lighting over the drop-off box for the keys and trucks. It was dark when I returned the truck. I felt a little uneasy because I was by myself. Other than that, everyone was great who worked there!!

CHRISTINA J. 
Rating:
5.0

Everything seemed fine to me. I was in and out with no problems.

stephen O. 
Rating:
1.0

When I first called the lady on the phone was short and rude. Did not get to ask any information on the reservation process. When I picked up the truck, the lady was unfriendly and machine like in the process. Very short with the answers I had an acted like I should no what I was asking.

MICHELE ARNETTE S. 
Rating:
5.0

Customer did not leave a comment.

TANISHA W. 
Rating:
5.0

Customer did not leave a comment.

DIANNE Z. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

JOHN GEORGE G. 
Rating:
5.0

Been using this location for business and personal use for well over 10years. Have had but 1 issues in the past. Pleasant and helpful staff.

NICHOLAS K. 
Rating:
5.0

Customer did not leave a comment.

RUBEN LENARD I. 
Rating:
4.0

Customer did not leave a comment.

REGINALD S. 
Rating:
5.0

Wendy is the best! And all of her employees are the best!

carlos s.  |  Overall Experience 
Rating:
5.0

The U-Haul personnel were professionals and courteous. They knew their job well.

Russell S.  |  First Impressions 
Rating:
4.0

Great place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.

Zachary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda c.  |  Overall Experience 
Rating:
1.0

Everyone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.

Sarah M.  |  Overall Experience 
Rating:
5.0

Very helpful! Pleased!

Barbara R.  |  First Impressions 
Rating:
5.0

Friendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.

Wes S.  |  First Impressions 
No reviews have been submitted for this location.

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