Customer Reviews for U-Haul Moving & Storage of Salisbury

2,395 reviews

1326 N Salisbury Blvd   Salisbury, MD 21801

(410) 341-4975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(410) 341-4975

1326 N Salisbury Blvd
Salisbury, MD 21801

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
3.0

I had reserved a storage unit when I reserved my uhaul, when I got there yesterday the employee said they were at a 100% capacity. He managed to somehow get me a space, but it was very frustrating after driving 3000 miles and thinking I wasn’t going to have a storage unit.

Lauren S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

Customer did not leave a comment.

JEAN S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

everyone was great - I will use U-Haul again and recommend them

Russ G.  |  Overall Experience 
Rating:
5.0

What a great experience - Brenda is fantastic - she took care of everything including the bunk charges that Valley Pool tried to stick me with. You can be proud of your Salisbury location - glad they are close to me if we need then.

Russ G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGH H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

ONLY PROBLEM AT TIMES WAS LIMITED CUSTOMER PARKING DUE TO TOO MANY TRUCKS ON PROPERTY.

Robert B.  |  Overall Experience 
Rating:
5.0

Brenda was an excellent employee helping us on several occasions with services and answering questions etc. Thank you for making an unpleasant move much better.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

ROKAS R. 
Rating:
4.0

Customer did not leave a comment.

MARGARET B.  |  First Impressions 
Rating:
5.0

They went above and beyond the call of duty to make my experience excellent! I would recommend them to a friend.

John B. 
Rating:
5.0

Best self storage facility anywhere. Brenda keeps this facility top notch.

PAT S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

The whole experience was awesome. The guy who took our reservation was very thorough and patient. The lady who processed is the morning of our move was very helpful. When we came back later in the day, she helped us again. Very good customer service. She relieved my anxiety and stress. Thank you.

GARY G. 
Rating:
5.0

Nothing all was easy, quick and the crew was very helpful through the whole process.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Wonderful staff and awesome facility. I would definitely use them again.

Willie D.  |  Overall Experience 
Rating:
5.0

Perfect

GERALD M. 
Rating:
3.0

Customer did not leave a comment.

Ivanessa C. 
Rating:
3.0

The truck had water bottles, soda bottles, and crumbled papers in the inside of the truck. And after having issues with the truck and having to take it back to the facility facility, my return was not extended as I felt it should have been.

LEROY P. 
Rating:
5.0

Brenda is a problem solver. She listened and was able to resolve an issue. That's good customer service.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

HELEN T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

Jamie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONYATALAURA W. 
Rating:
3.0

I got ripped off. I went 200 miles and came back in one day and still got charged over 300 bucks. What you charging a dollar per mile plus 100 a day for the truck?

CORY S. 
Rating:
5.0

Easy processes Friendly And helpful staff

OZGUR Y. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Brenda the manager has the best U-Haul store in all of Maryland. I have never seen such an efficient check out check-in process. All of the employees are great at this location.

CINDY M. 
Rating:
5.0

Excellent service

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

JOERG T. 
Rating:
5.0

I've been using U haul for over 40 years. The center you have in Salisbury, Md. which I used has to be the best! Go look for yourself if you don't believe me. The were quite reluctant about my buying them lunch, but they well deserved it!

ROBERT O. 
Rating:
4.0

I was not happy with the size of the truck at first and they gave me a different one and said it was no problem. They were helpful and made sure I was taken care of quickly and also they made sure to explain everything we needed to know. the man was great that helped us in the office he deserves to be told he gave us great customer service and I would tell anyone looking to rent a truck for anything to use the Salisbury U-Haul.

Daniel K. 
Rating:
5.0

I used the storage locker at this facility for several years …and we just moved out.. there was like no dust on my furniture or boxes ...The staff always greeted me and ask if I needed anything ….always helpful if I had any questions …always asking if I needed help with anything …. I would highly recommend using this facility !!

SHARI D.  |  Overall Experience 
Rating:
5.0

Rental and return was very quick. Equipment was clean and well maintained.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Cadence W. 
Rating:
5.0

Brenda and Matt make the experience quick and enjoyable.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

LACHONDE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Everything was ready, staff was friendly and helpful, and the equipment in good working order. Thanks for helping my move be less stressful!

CYNTHIA L. 
Rating:
5.0

Been here 5 times and everyone is very nice!

BRETT H. 
Rating:
5.0

Customer did not leave a comment.

FLANISHA W. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

great attention to customers - A+

Andrew P. 
Rating:
1.0

Contract # - 22108536 I returned my trailer within the same but was charged for a two day rental. Please refund my second day charge. thank you

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

JESSICABELL O. 
Rating:
5.0

The staff was friendly and very helpful and I found the facility to be very clean.

Heather F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing! Quick easy and helpful employees!

JOHNCHARLES A. 
Rating:
5.0

Absolutely the best customer service I have received. Great people to deal with. Location was clean, well maintained, and comfortable.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Omgoodness!!!! Brenda is absolutely AMAZING!!! In today's Covid-19 environment where people are hard to reach by phone because they are working remotely, I was astonished that she actually answered my call after hours!!!!

JAVITA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
4.0

I don't see any problem, everyone was extra nice, made me feel important and comfortable. I guess you could have a cup of coffee ready the next time I come in....lol

DOUGLAS A. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
3.0

Customer did not leave a comment.

RAYE W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

ROBIN P. 
Rating:
5.0

Original pick up location did not have what I reserved. Ended up having to drive almost an additional 2 hours round trip to this location with no compensation offered

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CHERRY ANNE C. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
3.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK Z. 
Rating:
4.0

I pointed out to the attendant that there was a bubble in the tire. It could have blown while I was driving.

Helena B. 
Rating:
5.0

Great staff

GLEN M. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
5.0

Always so professional and helpful!!!!

SUSAN M. 
Rating:
4.0

There was NO One-Way rental option available. I had to do round trip option which added excess cost to my rental. Also, paying up front charges was confusing. I shouldnt had to pay $150 up front. When i returned during off hours i paid the actual amount of $177. I was concerned that i would be charged $150 plus $177. Fortunately i was charged the actual amount but it can be stated clearer the payment process

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

TINA F. 
Rating:
1.0

Using the app at this location always seems to be a problem. Made my reservation for 8AM with self check in. Some how my reservation wasn't completed correctly on back side of things and a notification informed me I needed to check in with a rep at opening which wasn't until 9AM. Luckily there were two reps who showed up around 8:15 that had to fix my reservation. Finally get in to my truck and noticed the tire pressure light was on and check engine light was on. Again I had to get a rep to fix the issue, tire pressure light never removed but check engine light was fixed. I did not leave the property until 8:35AM, reservation was set for 8AM and I arrived at 7:55am. Absolutely ridiculous and will NEVER use this location again!!!

Brianna W. 
Rating:
5.0

Great job

MELINDA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Truck has a small water leak somewhere in the roof. Rained the night I rented it and some if my furniture got wet, everything was securely packed, wrapped and protected so no major issues but something to be aware if.

EDGAR T. 
Rating:
5.0

I know there is a shortage of equipment but having someone go to three different places in one day to pick up the equipment is ridiculous. Moving is stressful enough with out that being added. Thankfully the staff at all three places were extremely caring and helpful

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Professional, friendly and accommodating.

WILLIAM W. 
Rating:
2.0

Truck was dirty, glass in the back of the truck. Cigarettes in the ash tray. Straps on tow dolly were frayed and didn't look safe.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
4.0

went to location, and no one was there. went to a second location about a half a mile away. was told to go back to the first location and just slide the key and contract into the box. when I started to do the return on my cell phone, it sent me back to the second location. wasted at least a half an hour. poor customer support on Uhaul's part.

Morell O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

TAMARA T.  |  Overall Experience 
Rating:
4.0

The staff was very friendly, and the office neat and tidy. My only issue was I use the pick-up truck for approx. 2 1/2 hrs, only drove it 3 miles (this information can be verified on my contract) and still was charged $9 for 2 gallons of gas. Now I am fairly sure that that p/u gets slightly better mileage than that !

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
4.0

Customer did not leave a comment.

MARCENE B. 
Rating:
5.0

Customer did not leave a comment.

FLORA W. 
Rating:
5.0

Excellent service was offered like I expected it. Service people were very professional 👍

HARRIET G. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

EARL R. 
Rating:
4.0

So happy with the whole experience

Bradley D. 
Rating:
5.0

No improvement needed!

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

BARRY F. 
Rating:
5.0

Great staff an great service wound use again

Ken K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ESSIE O.  |  First Impressions 
Rating:
5.0

Keep it up

derick H. 
Rating:
5.0

Everyone was always nice and helpful. Very approachable. I would recommend for sure!

Lashawn N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marianne B.  |  First Impressions 
Rating:
5.0

They went out of their way to help us, they were the key to our moving process, can't say enough good things about salisbury uhaul and the staff thank you so much!!!

William W.  |  Overall Experience 
Rating:
1.0

Reserved online and received a confirmation. When we show up with all of our stuff after a multi state move they say they haven’t had availability at that location in months and were not sure why online keeps allowing people to make the reservations. They also noted that they noticed it the day before but never called us to tell us which caused us to lose two hours of our day driving there and dealing with it. When they moved us to a move expensive unit, there was a giant bubble of water in the ceiling held up by plastic causing us to have to refuse the unit and go somewhere else.

CAROLINEMCGOLDRICK B.  |  Overall Experience 
Rating:
5.0

Best customer service staff very helpful very few business have this type of customer service they were 10 out of 10

Ken K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melane B.  |  Overall Experience 
Rating:
5.0

👍great

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JO ANNA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khalid M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeanetta C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine S.  |  First Impressions 
Rating:
5.0

Brenda Cox is fantastic.....she makes it easy and even fun to do business. Thanks Brenda!

James C.  |  First Impressions 
Rating:
5.0

It's a very nice staff and very clean and save place

Khalid M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanetta C.  |  First Impressions 
Rating:
5.0

Very clean, staff was always helpful.

JOHN ROGER T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
4.0

Ms. Brenda went above and beyond to make sure I was able to get my daughter taken care of with a last minute mandated evacuation by her University!

JAVITA N.  |  First Impressions 
Rating:
5.0

Brenda and Wyatt are wonderful and so helpful.

Ruth W.  |  First Impressions 
Rating:
5.0

Brenda, the property Manager , rendered a very outstanding service. I personally want to thank uhaul ,for such a great employee.

rochelle w.  |  First Impressions 
No reviews have been submitted for this location.

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