Truck was not in good shape and got brushed and told it was fine for my move ended up taking longer and costing more in gas because the truck could not handle the move
SHERRI TCustomer Reviews for U-Haul Moving & Storage of Salisbury
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not be so quick to charge additional fees. Especially during natiral disasters or severe storms
RA SEngine is at end of life from the sound of it. I was concerned it was going to break down. Steering is highly erratic and wanders. Truck looks great but mechanical is aged.
John CStaff was very helpful, pleasant, and courteous.
PATRICIA L | First ImpressionsGuys there are great... I frequent this location
RA SEasy and simple
TYNESHA GGreat staff! Nice location, highly recommend.
RANDY SClean, easy and convenient!
MICHAEL F | Overall ExperienceNothing wrong with pick up location. I don’t live in Salisbury. It is 35-40 minutes away. I asked to pickup in Berlin. This has been an issue the last 2 times we have needed to rent equipment from you. I’m not sure there will be a next time.
ROBERT AWhat a fantastic experience I had at U-Haul. I picked up a Utility Trailer on Saturday morning and a very professional and just nice guy (John) was there to get me checked in and even hooked up the trailer to my truck, made sure all the lights worked, etc. The Utility Trailer performed fantastic and I got a lot more than I paid for - the Utility Trailer probably should have been 2 to 3 times more expensive. I returned the trailer and another friendly staff member was there to even detach the trailer and got me checked out in no time. I was really impressed with the team members and the equipment. Great deal!
Paul MThe truck should be inspected. It rained and the rain got into the truck and damaged all my boxes.
DEBORAH ANothing everything was on point just keep on doing business like you do.I was very impressed with your service
GARY DTrailer has a lot of mileage on it. It worked but it is old.
HARVEY KEverything was perfect.
MICHAEL ELet customers know when renting that if the vehicle has a soft top you cannot rent a trailer.
WILLIAM MStaff was very friendly and helpful
DAVID AThe place was closed. Dropped off after hours.
KIAN GIt was a great experience
ULRICK ATim was very helpful and respectful.
BENJAMIN DServices needed to be explained more thoroughly. Explain what happens if you need to keep the vehicle longer, including charges that you can get as a result. I called to extend, and none of this was mentioned. The truck was old (12 years old), but was mostly fine. Minor issue with the blinker. Staff were pleasant and helpful, save that one issue.
JOHN SNothing...Keep doing what you are doing. Customer service was excellent.
RHONDA DI have rented from this location over a dozen times. They are always helpful and get you on your way quickly. They have a large inventory and thei equipment is in great condition.
WILLIAM CKeep doing what u are doing. Customer service was excellent and Tim went way above and beyond to help me!
RUSSELL PThere isn’t anything! Everyone was so helpful and will definitely recommend
KIMBERLEY SExcellent staff. Nice experience
CECIL JThis is the 2nd time U-Haul has messed up my moving experience. I had an 8am pickup for a 26 truck and there was no vehicle assigned to me. Customer service gave me a 20 truck over the phone bc no one was at the actual location.
ASHLEY AEasy pick-up and drop-off! Thank you!
SHERYL EBest experience I have had in years Customer care outstanding. Facility was very clean. If I could give a 10 they would certainly measure up
CYNTHIA M | Overall ExperienceVery friendly and helpful people!
BILLY CCome,come,come it is amazing
JEAN-BERNARD BThis UHaul storage the best!!! My storage unit was always dust free and floor immaculately clean. The management team is excellent when it comes to Great Customer service.
Rochelle W | Overall ExperienceThey were extremely helpful and pleasant to work with. Convenient location.
JAMES HEasiest move I’ve ever done! Thank you
JULIE SN/A When I travel to this state I have had issues in the past as these locations as theyare not up to par with back home. The new team at this location is absolutely great. The vehicles are well maintained now, clean and managed well. The only issue is that I had issues with the tires on day one but I was traveling so my home location fixed the issues immediately. I then had one of the other tires decrease in air after it showed and I preceeded to go and simply change it but there was no jack or spare tire in the car. Waiting for roadside assistance for more than 5 hours is unacceptable. I was told no one was "up" at the time. I needed a tire and to be pulled out of the snow but there was a 24 hour tow service in the area which we called ourselves and verified that it was open...
CURTIS WIs very very good
MEUZE GGreat customer service, very well maintained place!
BROOKE SEmployees shouldn’t interfere with people who chose to do things thru mobile or act out of character when they don’t understand that’s what we are doing whether they like it or not!! Also your employee there on 01/05/2025 was rude anyway and I didn’t want to deal with him.
JOHANNA FKeep up the excellent service and nice staff who makes you feel like a friend and very comfortable
tammy B | First ImpressionsMy experience was wonderful the staff was great
CHERE SEveryone was very kind, and they even accommodated me over the new year when I had to switch my rental vehicle and keep the new vehicle for multiple days until the landfill opened, which I didn't expect originally! Definitely would recommend this location.
Cole CTaylor and Juan were great.
DEREK STaylor and Juan went above and beyond when it came to coordinating my move-in.
DEREK S | First ImpressionsAlthough a somewhat run-down location, the two guys working there were polite, very helpful and efficient.....it was what I would call a "welcoming experience" that surprised me given the locale. They clearly know their process for making sure you quickly get checked in and don't forget anything.
CHARLES Wchange to drop off location was quick and easy
GARLAND S1A people and truck
OSCAR GJuan was great to work with! He was very pleasant and helpful!
DONAL RThis location was great, I wouldn't change anything.
Jimmy RGreat customer service at both pickup and drop off! Will use this location again if I need to rent another.
SHARON NMy only concern was the charge to my bank card happening twice but the wonderful woman behind the desk at the Uhaul facility was amazing and assured me that everything was being handled accordingly, it balanced out and my entire experience was great overall
Stephanie PThanks for your service
Hojat K | Overall ExperienceThe person we spoke with to take the truck looked miserable and was less than friendly. He was short with us and seemed bothered to wait on us. Sometimes you don't know what pepople are going through so we didn't say anything but the encounter defininely left a bad taste in our mouths. The equipment was in good condition. Would I recommend this location, yes and no. Moving is stressful, a friendly and helpful person goes a long way.
ANTHONY PThe person who helped with the drop-off was very professional. As I was pulling up, he was on his way to unhook the trailer. Very efficient.
GEORGE SVery helpful and professional
ROBERT JToo many trucks on lot for returning No place to park to pay bill
MICHAEL DThey are very attentive to a customers needs. Very friendly and great service.
STEPHEN NStaff is great, but there were roaches everywhere when I went to move out. I received a call from uhaul and was basically told sorry for your luck. Wouldn't use uhaul again.
MEGAN B | Overall ExperienceLaDawn is amazing. She was very helpful.
renett w | Overall ExperienceThe only problem I had is when the elevator wasn't working and I was unable to move large items and I asked when it was going to to resolve or if we would get a credit for the inconvenience and no one could answer the question
Donna P | Overall ExperienceThe staff is the number one reason for my review. Tim and LaDawn are friendly, helpful, knowledgeable, and made the whole experience the easiest it could possibly be. I was dreading the day of moving out my stuff from my storage room, but then I met these folks and they made it all go smoothly and with a smile and some laughs! LaDawn is the kind of person who just makes your whole day better when she smiles at you.
ALEXANDRA E | Overall ExperienceEveryone was knowledgeable and very friendly. The storage unit was very clean. Seen a mouse box in there, hoping not experience any problems with that. Maybe just a prevention.
CYNTHIA M | First ImpressionsThe Salisbury staff are phenomenal!
Kimberly W | Overall ExperienceEverything was great
Zaakara B | First ImpressionsEverything was good until i came after 10pm to move items in and could not get into the facility. i got the 24 hour access. When i went back the next morning, i was told that the pin number i chose was already selected by someone else. it would have been good to know that ahead of time. it was such an inconvenience to have to leave all the items in my car and then come back the next day.
Phyllis G | First ImpressionsStaff was always friendly and helpful. Great experience!
Ginger E | Overall ExperienceThe young man working was awesome! So helpful.
MEGAN B | First ImpressionsGreat customer service!!
JANN B | First ImpressionsGreat experience!
Cynthia H | Overall ExperienceThe unit itself had no light, very hard to see in unit as it's the corner. And no outlet to hook one up. As for the rent. I was told anytime during the month we would be prorated. So for 10 days I paid for the whole month.
Colleen M | Overall ExperienceIncredible customer service. Employee helped me upgrade to a larger storage unit last minute and was helpful with unloading and loading my tow dolly.
don R | First ImpressionsThe facility manager was rude even when you tell them understand about something they accuse of a problem they are having in there facility and explain u will be there as soon as you can while dealing with a family issue and ur own medical issue they demand for u to get there or she will terminate ur contract and after u do what she says and you are told the will contact u the only thing u get contacted about is to pay ur bill nothing else and I have had a storage units with uhaul at 2 other places in Texas and never ever have I had the problems or issues or being accused of anything like I have had with this facility manager. I don't have any problem with uhaul just the person at this property.
Jonathan T | Overall ExperienceGreat company to store ur stuff at
Jonathan T | First ImpressionsVery nice and helpful people!
JACQUELINE B | Overall ExperienceI had this storage for about a year. Everyone was always kind & helpful. My only issue was mice droppings in my furniture.
Andrea E | Overall ExperienceI was very disappointed with this storage facility. I paid extra for a secured building but when I tried to gain access as promised, the grounds were consistently blocked with Uhaul equipment. When I tried to get help from office staff, I was ignored. The manager had the attitude of too bad, too sad. When I tried to escalate my complaint, I was given a huge run a round. When I finally corresponded with the area manager, she didn't follow through with promised reduction of rent due to losses. I will never use a Uhaul storage facility again, and will definitely discourage others from doing so.
Kathleen H | Overall ExperienceStaff was so helpful
DAVID B | First ImpressionsThey were very pleasant, helpful and professional. Nicest people you could meet. It was a great experience.
JACQUELINE B | First ImpressionsThe staff is very helpful and informative.
Gladys H | First ImpressionsI had my things stored for two years in a climate controlled unit. The unit was very clean and the staff always friendly and helpful. I would definitely use again if needed.
Heather F | Overall ExperienceThe staff was on point ! Cool, calm, collective and always willing to help ! They exceeded my expectations!
richard M | Overall ExperienceWhat impresses me the most is the friendliness of everyone that works here. I have been using this location for many years and they have always been the best! That is hard to find in this day and age. Great job!
GARY C | Overall ExperienceBoth when I called on Saturday and rented the unit on Monday the staff I communicated with were very helpful to meet my needs.
STANLEY S | First ImpressionsFriendly. Helpful. Patient.
GARY C | First ImpressionsWonderful staff!! I will miss them!!
Katherine M | Overall ExperienceGreat Service!
Marquita T | Overall ExperienceWilliam Gandy was very helpful on July 5. Thank you so much !
Trudy B | First ImpressionsExcellent Service. Friendly Knowledgeable and Professional employees. I highly recommend UHaul and did an excellent 5 Star Yelp review also.
Denise B | First ImpressionsOn today, June 4 2023 I went to move more things into storage and the elevator was out of service. I do know things happen that are out of your control, but it was very hard carrying my belongings up the stairs as well as the long walk to my unit. So my suggestion is to have trolly’s on the second floor as well for when incidents like that happen to accommodate your customers. If I’m paying over $150 a month for a storage I shouldn’t have to tug my belongings upstairs by hand and walk a long hallway. Other than that, I have no complaints. Thank you
Destiny H | Online Move InVacated Unit, yet was charged for the next month anyways by auto-pay, absolutely no return call follow-ups when I called multiple times to get this addressed. I should not have to call every day only for this to not get addressed. My past experiences with this location have been great, and I am a good return customer, but this experience has me rethinking my opinion of this business. This needs to be fixed, without me having to spend a lot of time calling about it, it is wasting my time and I do not appreciate that.
MICHELLE E | Overall ExperienceStaff was very accommodating and helpful.
CHERYL S | First ImpressionsSuper cool stuff ,well lit surroundings very clean. Thank you for your service.
LEMONS T | First ImpressionsThis facility is clean and all staff was extremely helpful. I would definitely recommend this this facility. Thank you for all your help Nicole, I hope U-Haul appreciates all you do to represent this company. I can’t remember the gentleman’s name that was extremely helpful. I really appreciate the both of you going above & beyond to a new customer.
Andrea E | First ImpressionsThis was the safest, cleanest and most organized place that I have rented from. Also, very dry. Nothing got destroyed.
Jamie S | Overall ExperienceSuper happy with the years of service I received! I readily recommend them to people I know.
JEREMY M | Overall ExperienceWilliam was very helpful, explained well, and polite. He was the reason I chose this location. Give him a raise !!!!
Theresa T | First ImpressionsStaff was helpful and friendly.
NATESHA G | First ImpressionsEveryone was great, every question and concern I had was answered and addressed, everyone is extremely friendly. When it comes to the unit itself, move in was super easy, they have dollys for boxes, mattresses and appliances, super easy move and a great experience.
Kyle M | Overall ExperienceStaff was very friendly and accommodating, storage space was very clean and well maintained.
lisa b | First ImpressionsI absolutely love everyone at this location and cannot thank them enough for all their assistance with our move. They definitely took the time to go above and beyond to make it an enjoyable experience.
Taji W | Overall ExperienceThe staff was great, they did not have the unit I originally booked available but they quickly found a solution and was extremely professional about it, from the front desk lady to the gentlemen that showed me around. I would 10 out of 10 recommend, the people working I did not get their names but they worked august 7, 2022
Kyle M | First ImpressionsGreat experience! If can have half month rent or have some discount would be great!
Jun Z | First ImpressionsHands down the U-Haul storage has been the best experience of our moving process.
Taji W | First ImpressionsStaff very friendly and helpful.
diana m | First ImpressionsMy furniture stayed in storage for seven years and I don’t think we threw one thing away when we packed up no mice in our chairs no mice droppings my furniture was secure and rodent/animal free.
Jaqueta S | Overall ExperienceCould not enter the facility at night after hours. My card welcomed me but access code was never accepted. This made access very difficult and cumbersome just before closing down the A129 unit. I was in this unit 12+years.
MICHAEL R | Overall ExperienceAll the staff was friendly and accommodating. Very well maintained place, clean and organized. The staff was very helpful in a lot of things. I would recommend this place all the time. No exceptions.
Jamie S | First ImpressionsStaff always helpful and courteous!
Sheree F | Overall ExperienceWhen I got my belongings out of the storage unit they were dusty however they’ve been there almost 6 months. I had advised the staff they said they would immediately get the filters changed for the climate control. I cannot say enough about Brenda Cox the facility manager she was fantastic to deal with.
Mickey b | Overall ExperienceYoung man couldn’t find my reservation in the computer but he went above and beyond to get me a unit immediately.
Doris P | First ImpressionsBrenda and matt was awesome the whole 3 years that I rented my storage unit from them always helpful.
Erica E | Overall ExperienceWhen we decided to store some of our furniture while our house was being renovated we had some severe reservation about putting my belongings in storage. We had heard several horror stories about what had happened to other people. But our experience with your facility was great. We ended up having to keep our belongings in your facility for almost two years and in that time we were never treated with anything but professionalism and respect. When we finally were able to move our furniture out of storage and into our new space everything was as clean and dry as the day we put it into storage. Thank you and be sure that we will recommend your facility to anyone looking for long term storage.
Paul M | Overall ExperienceAlways helpful and friendly staff!
Lauren S | Overall ExperienceBrenda, in the main office couldn't have been more helpful and friendly. I had a great experience with both uhaul and the storage facility.
Michelle L | Overall ExperienceThe staff that worked on the day I moved out went over and beyond to help me. They were the best! So friendly and helpful!
christina p | Overall ExperienceThis location has the best customer service! Thank you!
Vince M | First ImpressionsI had reserved a storage unit when I reserved my uhaul, when I got there yesterday the employee said they were at a 100% capacity. He managed to somehow get me a space, but it was very frustrating after driving 3000 miles and thinking I wasn’t going to have a storage unit.
Lauren S | First Impressionseveryone was great - I will use U-Haul again and recommend them
Russ G | Overall ExperienceONLY PROBLEM AT TIMES WAS LIMITED CUSTOMER PARKING DUE TO TOO MANY TRUCKS ON PROPERTY.
Robert B | Overall ExperienceBest self storage facility anywhere. Brenda keeps this facility top notch.
PAT S | First ImpressionsWonderful staff and awesome facility. I would definitely use them again.
Willie D | Overall ExperienceI used the storage locker at this facility for several years …and we just moved out.. there was like no dust on my furniture or boxes ...The staff always greeted me and ask if I needed anything ….always helpful if I had any questions …always asking if I needed help with anything …. I would highly recommend using this facility !!
SHARI D | Overall ExperienceThe staff was friendly and very helpful and I found the facility to be very clean.
Heather F | First ImpressionsOmgoodness!!!! Brenda is absolutely AMAZING!!! In today's Covid-19 environment where people are hard to reach by phone because they are working remotely, I was astonished that she actually answered my call after hours!!!!
JAVITA N | Overall ExperienceGreat job
MELINDA W | First ImpressionsGreat staff an great service wound use again
Ken K | Overall ExperienceEveryone was always nice and helpful. Very approachable. I would recommend for sure!
Lashawn N | Overall ExperienceThey went out of their way to help us, they were the key to our moving process, can't say enough good things about salisbury uhaul and the staff thank you so much!!!
William W | Overall ExperienceReserved online and received a confirmation. When we show up with all of our stuff after a multi state move they say they haven’t had availability at that location in months and were not sure why online keeps allowing people to make the reservations. They also noted that they noticed it the day before but never called us to tell us which caused us to lose two hours of our day driving there and dealing with it. When they moved us to a move expensive unit, there was a giant bubble of water in the ceiling held up by plastic causing us to have to refuse the unit and go somewhere else.
CAROLINEMCGOLDRICK B | Overall ExperienceBest customer service staff very helpful very few business have this type of customer service they were 10 out of 10
Ken K | First Impressions👍great
William W | First ImpressionsBrenda Cox is fantastic.....she makes it easy and even fun to do business. Thanks Brenda!
James C | First ImpressionsIt's a very nice staff and very clean and save place
Khalid M | First ImpressionsVery clean, staff was always helpful.
JOHN R | Overall ExperienceService was always professional and friendly.
BENJAMIN E | Overall ExperienceThe staff and the owner was fantastic!
Erin F | Overall ExperienceThank you for your professional and friendly staff.
Rosalind L | Overall ExperienceGreat service and friendly ,Thank you for your service
Esayas M | Overall ExperienceOutstanding service and friendly staff. Went out of their way to accommodate my needs. Thank you Brenda and the entire staff at U-Haul of Salisbury MD. Kudos. John Cairncross
John C | Overall ExperienceBrenda has EXCELLENT customer service!
Jacqueline S | First ImpressionsAwesome storage facility. Top of the line, super clean!
marquis W | First ImpressionsEveryone was helpful and polite. I could not have asked for a better experience.
JEREMY M | Overall ExperienceGreat job by all
Richard A | First ImpressionsBrenda Cox and Wyatt Waugerman were very helpful and professional. Way to go U-Haul.
John C | First ImpressionsMs. Brenda is a wonderful person and knows her job extremely well. At one point during my time there I thought she was the owner, because she knew everything about the business and was multitasking and helping other staff members.. She is absolutely wonderful, friendly and concerned about every customer that enters the facility. I will forever remember Ms. Brenda and forever be grateful for the services she provided.
Robin H | Overall ExperienceMs. Brenda went above and beyond to make sure I was able to get my daughter taken care of with a last minute mandated evacuation by her University!
JAVITA N | First ImpressionsGreat experience and exceptional customer service. I have used the storage facility and rented trucks with them, always top notch!
Frank H | Overall ExperienceBrenda and the U-Haul team were pleasant and professional.
Mikesha B | Overall ExperienceI was very pleased. And if I had to come back, it will be with U-haul
Debbie R | Overall ExperienceOutstanding customer service. Fantastic Office staff. Will use again !
Scott M | Overall ExperienceBrenda Cox in Salisbury MD is amazing
Robert S | Overall ExperienceNone
Mona H | Overall ExperienceExcellent experience. Clean facility.
denise w | Overall ExperienceMoving is always stressful. The U Haul- Salisbury people made my experience from SC to MD uneventful. They were always professional and pleasant to work with.
Karen W | Overall ExperienceGreat place. Secure. Safe. Pleasant and helpful employees
Jason L | Overall ExperienceOur transactions with U-Haul Moving & Storage of Salisbury were seamless. The personnel are knowledgeable, helpful and a delight to work with. The facility is spotless.
Debbie F | First ImpressionsThe staff at this location is great. Will recommend this facility to everyone I know. These guys are the best.
Katina F | Overall ExperienceFantastic
Habitat F | Overall ExperienceMiss Brenda and Matt were extremely helpful and patient. They made my visit easy and enjoyable! Thanks for great service
Deatrice L | First ImpressionsManagement was helpful and considerate.
Charles D | Overall ExperienceBrenda and Wyatt are wonderful and so helpful.
Ruth W | First ImpressionsBest facility and staff we ever had.
Linda C | Overall ExperienceThe employees that assisted me were very professional. AWESOME!!!
CHARLEEN M | First ImpressionsBrenda, the property Manager , rendered a very outstanding service. I personally want to thank uhaul ,for such a great employee.
Rochelle W | First ImpressionsGreat service
gary t | First ImpressionsGentleman that signed me up and gave me tour was helpful and professional.
Jason L | First ImpressionsVery clean,staff was always friendly and helpful. They always took to time to talk,always asked if everything was ok,and if they could help in anyway
JUDY W | Overall ExperienceFabulous customer service experience. Incredibly enjoyable experience. The manager and other employee were great in getting me set up with a storage unit. Highly recommend this location.
Scott M | First ImpressionsLisa didnt pay for the truck sarah Edward's did and when lisa went back to md your office said I could not take my card off and was going to charge me more money you should have a contract to protect
lisa e | First ImpressionsOther then my stuff being stolen the storage itself is wonderful.
Michelle C | Overall ExperienceBrenda is very awesome, understanding and very helpful. She makes everything 1000% better and great customer service.It was a wonderful experience with Uhaul. Very satisfied and highly recommended!!!
BABATUNDE O | Overall ExperienceThe people who assisted were excellent and made the experience a good time
Jason P | First ImpressionsThe manager at this facility is wonderful. I have misplaced the card with her name on it. Very knowledgeable, friendly, helpful, etc.
Lori H | Overall ExperienceThe woman at the front desk (Brenda?) is amazing.
MARIAN U | Overall ExperienceAlways clean always locked and secured never had a issue with anything i forgot my code one time and they were friendly helping me Retrieve it.. thank you i would recommend this storage to anyone!!!!!
Rasheeda C | Overall ExperienceSafe and cleaning Storage, staff are very nice and friendly
Khalid M | Overall ExperienceMy experience with U-Haul Moving and Storage of Salisbury was a very disappointing one. I would appreciate being contacted for resolution.
Shannon G | ReservationMatt was great and extremely helpful. He is definitely an asset your business.
Michael R | Overall ExperienceI was completely satisfied with my storage experience at this facility.
Faye M | Overall ExperienceThe staff was very friendly and helpful!
Michael R | Reservationoffice mgr brenda was friendly and helpful.
SHAWN D | Overall ExperienceNice helpful staff keep up the good work.
TONYA C | Overall ExperienceLoved using this U-Haul Storage to hold my personal belongings until I moved out of state. The operating hours work great and the pricing was good.
Tony C | Overall ExperienceI would definitely use U-Haul again, and recommend to others - they were professional and helpful for the past 2.5 years my stuff has been stored there. Thank you!
CHERYL S | Overall ExperienceEveryone was very accommodating from the storage units to the truck rentals. Highly recommend!
Todd H | Overall ExperienceThe staff is very friendly would recommend to this U-Haul
Hubernette H | Overall Experience