U-Haul Moving & Storage of Salisbury

Rating:

5.0

Thank you for your professional and friendly staff.

Rating:

5.0

Not much the people very helpful and professional. Answered all questions that were asked of them. There should be more people liked the ones that helped me.

Rating:

5.0

Great service and friendly ,Thank you for your service

Rating:

5.0

Customer service is amazing..got what I needed and fast!

Rating:

5.0

Everything was great

Rating:

5.0

Everything is fine up to now.

Rating:

2.0

Customer service was poor. They were very rude. They keyed in our phone number incorrectly then got angry when they called it and it was wrong.

Rating:

2.0

When I arrived at the location all the supplies I requested was not available I had to go to another location to get a utility dolly. The person who waited on me was texting and I had to wait for her to finish before she waited on me. It took longer than I anticipated since I completed my reservation online. I was told that I could drop the truck off at any location and would need to find a location myself but later received a specific location via text that was near my storage location but out of the way of where I was going when I called to change the drop off location I was told that I could not drop off at a closer location to where I would be staying. Ironically the drop off location service was great.

Rating:

5.0

Everything was great

Rating:

5.0

Make sure tires on car tow is in good condition. I had a blowout on car tow.

Rating:

5.0

Perfect

Rating:

5.0

Outstanding service and friendly staff. Went out of their way to accommodate my needs. Thank you Brenda and the entire staff at U-Haul of Salisbury MD. Kudos. John Cairncross

Rating:

5.0

Slow down the talking n explain the options I didnt understand what was meant n had to pay a extra $88 for everything

Rating:

5.0

The entire staff was friendly, courteous and professional!! Great experience and they tried to lower my bill however possible.

Rating:

5.0

The 2 ladies in the office were top of the line, extremely knowledgeable and they had great customer service skills!! You need more employees like them!!!!

Rating:

5.0

We will definitely rent from here again!

Rating:

5.0

Great customer service!

Rating:

5.0

The vehicle needs to be retired. The seat leans right, suspension is a rough ride, and the steering wheel is grimey.

Rating:

5.0

No improvement needed. This facility has it together! I enjoy doing business here.

Rating:

5.0

I received excellent service Brenda and her team are the best I will use them for all my moving needs

Rating:

5.0

Very efficient and helpful, quick speedy service.

Rating:

5.0

Great service keep up the great work

Rating:

5.0

Great place to rent a truck.Customer service superior and very friendly.Would highly recommend with 5 star service.Thanks

Rating:

5.0

When we arrived to get out trailer it was so nice that the gentleman helped us hook up. The next best part was we went to drop it back off when we had finished out move and a gentleman took the trailer and drove it back and unhooked it for us. The entire service was so easy and the people so nice it just made things easy. Thank all of you for your great service.

Rating:

5.0

I was very happy with the service

Rating:

5.0

Entire process is stress free.

Rating:

1.0

I did after hour pick up But prior to doing so I called this location for more info I was placed on hold for 1 hour then hung up on then went through with everything submitted ID I was in a time frame and hired helpers however when we went to get the key it was not in ANY lockbox customer service gave me all code not in any so had to wait For someone to get us the key. Was told they would call when on the way never called just outside WAITING. Very unhappy

Rating:

1.0

My perfect experience turned into a terrible one when i got a call from Brenda, the manager asking me what to tell a client that was in front of her because there was a misunderstanding as to when i'd return my rental. When i arrived and told her the way she talked to me was unacceptable (she replied, “ i can talk to you like that bc you didnt being the truck back when you were supposed to”) i then ask who can i speak to above you. She told me to call the 1-800 # and that it would just go to her and she'd handle it. At this point, i wasn't going to call or say anything but when i recieved the survey i wanted to take the opportunity to recommend that the company puts her through some kind of customer service intensive training. She cannot hold a position like she has and handle situations like the one i had the way that she did. I will never refer that location to anyone else and i hope no one has to experience what i did dealing with her. The young man that checked the truck back in was very polite and Nicole was as well. I apologize for the inconvenience and misunderstanding on my part. I remained very polite on the phone, but didn't get a chance to apologize.

Rating:

5.0

Staff is simply awesome!!! Thank you for an easy equipment rental experience!

Rating:

5.0

Place was awesome as usual.

Rating:

5.0

Very friendly service. A pleasant experience overall.

Rating:

5.0

Equipment in excellent condition. Staff very helpful at pickup and destination

Rating:

5.0

Best crew ever...friendly; helpful, courteous, always professional. I would never go anywhere else. Mrs. Brenda is a true gem, wonderful lady, and so all the staff as well! Thank you.

Rating:

5.0

Keep up the great work and excellent customer service!

Rating:

5.0

The truck smelled strongly of cigarette smoke, otherwise my experience was fantastic. The employees a who helped me at pickup and drop off were both great.

Rating:

5.0

Brenda has EXCELLENT customer service!

Rating:

5.0

Easy and convenient.Thank You

Rating:

4.0

Highly recommend. Brenda was great.

Rating:

3.0

I reserved a storage unit online on a Monday. When I arrived with all of my belongings on Saturday, I was told that there weren't any available units. I explained my situation and asked the young man if he wanted my contract number. He said if I reserved it online, “the computer made the reservation but people's stuff is still in there”. I had to find another storage location and had to pay movers for two days work. I believe this is unacceptable and unprofessional. Someone could have called me once they saw the reservation to alert me that there weren't any units available. I wasted my money and my time. I am not pleased at all.

Rating:

3.0

I am unhappy with the receipt that was emailed to me because my name and address don't appear on it and I'm the one who paid for the rental with my visa credit card ending in 4247. Please send me another receipt with Chris Manriquez as the customer and 506 Rose Street, Salisbury, Md. 21801 for the address. Matthew Moylan was the driver whose insurance was being used, but I am the actual customer since I paid for this transaction. This is a tax deduction for me, so please send me another receipt with my name and address on it instead of Matthew Moylan's. Thanks!

Rating:

5.0

Awesome storage facility. Top of the line, super clean!

Rating:

3.0

While choosing a location it would be nice to no what each location has in stock it needs to updated daily. I choose a location close to home but after I submitted my order uhaul relocated me to a different location much further away then I would of liked and changed my pickup time to much later. In turn I had to change my time plans and spend more in mileage because it was so far away. Getting to the location I passed a uhaul dealer that was fully stocked so why place me even further away.

Rating:

4.0

Staff is great. Any problems they are very helpful. Thanks for the great service

Rating:

5.0

Brenda Cox, that works at your Salisbury, MD location, was one of the best customer service person I've worked with. I use U-haul frequently and she gave me information regarding your product that will continue my use of your brand. Also, she fixed an error on my invoice with no hassle or issues.

Rating:

5.0

Employees were awesome. Brenda went above and beyond.

Rating:

5.0

will rent again

Rating:

5.0

Nicole is an excellent representative of uhaul. She is pleasant, quick and communicative! She was there the day I rented my auto transport and she was there when I turned it back in. Her customer service skills are outstanding!

Rating:

5.0

Everyone was helpful and polite. I could not have asked for a better experience.

Rating:

5.0

Great job by all

Rating:

5.0

Brenda Cox and Wyatt Waugerman were very helpful and professional. Way to go U-Haul.

Rating:

5.0

Ms. Brenda is a wonderful person and knows her job extremely well. At one point during my time there I thought she was the owner, because she knew everything about the business and was multitasking and helping other staff members.. She is absolutely wonderful, friendly and concerned about every customer that enters the facility. I will forever remember Ms. Brenda and forever be grateful for the services she provided.

Rating:

4.0

Ms. Brenda went above and beyond to make sure I was able to get my daughter taken care of with a last minute mandated evacuation by her University!

Rating:

5.0

Great experience and exceptional customer service. I have used the storage facility and rented trucks with them, always top notch!

Rating:

5.0

Brenda and the U-Haul team were pleasant and professional.

Rating:

5.0

I was very pleased. And if I had to come back, it will be with U-haul

Rating:

5.0

Outstanding customer service. Fantastic Office staff. Will use again !

Rating:

5.0

Brenda Cox in Salisbury MD is amazing

Rating:

5.0

None

Rating:

5.0

Excellent experience. Clean facility.

Rating:

5.0

Moving is always stressful. The U Haul- Salisbury people made my experience from SC to MD uneventful. They were always professional and pleasant to work with.

Rating:

5.0

Great place. Secure. Safe. Pleasant and helpful employees

Rating:

5.0

Our transactions with U-Haul Moving & Storage of Salisbury were seamless. The personnel are knowledgeable, helpful and a delight to work with. The facility is spotless.

Rating:

5.0

The staff at this location is great. Will recommend this facility to everyone I know. These guys are the best.

Rating:

5.0

Fantastic

Rating:

5.0

Miss Brenda and Matt were extremely helpful and patient. They made my visit easy and enjoyable! Thanks for great service

Rating:

5.0

Management was helpful and considerate.

Rating:

5.0

Brenda and Wyatt are wonderful and so helpful.

Rating:

5.0

Best facility and staff we ever had.

Rating:

4.0

The employees that assisted me were very professional. AWESOME!!!

Rating:

5.0

Brenda, the property Manager , rendered a very outstanding service. I personally want to thank uhaul ,for such a great employee.

Rating:

5.0

Great service

Rating:

5.0

Gentleman that signed me up and gave me tour was helpful and professional.

Rating:

5.0

Very clean,staff was always friendly and helpful. They always took to time to talk,always asked if everything was ok,and if they could help in anyway

Rating:

5.0

Fabulous customer service experience. Incredibly enjoyable experience. The manager and other employee were great in getting me set up with a storage unit. Highly recommend this location.

Rating:

2.0

Lisa didnt pay for the truck sarah Edward's did and when lisa went back to md your office said I could not take my card off and was going to charge me more money you should have a contract to protect

Rating:

5.0

Other then my stuff being stolen the storage itself is wonderful.

Rating:

5.0

Brenda is very awesome, understanding and very helpful. She makes everything 1000% better and great customer service.It was a wonderful experience with Uhaul. Very satisfied and highly recommended!!!

Rating:

5.0

The people who assisted were excellent and made the experience a good time

Rating:

5.0

The manager at this facility is wonderful. I have misplaced the card with her name on it. Very knowledgeable, friendly, helpful, etc.

Rating:

5.0

The woman at the front desk (Brenda?) is amazing.

Rating:

5.0

Always clean always locked and secured never had a issue with anything i forgot my code one time and they were friendly helping me Retrieve it.. thank you i would recommend this storage to anyone!!!!!

Rating:

5.0

Safe and cleaning Storage, staff are very nice and friendly

Rating:

1.0

My experience with U-Haul Moving and Storage of Salisbury was a very disappointing one. I would appreciate being contacted for resolution.

Rating:

5.0

Matt was great and extremely helpful. He is definitely an asset your business.

Rating:

5.0

I was completely satisfied with my storage experience at this facility.

Rating:

5.0

The staff was very friendly and helpful!

Rating:

5.0

office mgr brenda was friendly and helpful.

Rating:

5.0

Nice helpful staff keep up the good work.

Rating:

5.0

Loved using this U-Haul Storage to hold my personal belongings until I moved out of state. The operating hours work great and the pricing was good.

Rating:

5.0

I would definitely use U-Haul again, and recommend to others - they were professional and helpful for the past 2.5 years my stuff has been stored there. Thank you!

Rating:

5.0

Everyone was very accommodating from the storage units to the truck rentals. Highly recommend!