Customer Reviews for U-Haul Moving & Storage of Sanford

194 reviews

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

They changed locations on me last minute and offered no apology or extra anything. Just unfortunate for such a large company to be treated like I could just go screw myself. Also I have pictures of the gas guage. I was charged 26 bucks for less than an 1/8th tank of fuel. Pretty low down. I understand yall are a business but...

ANDREW D. 
Rating:
4.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Manager is top notch!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

ELIEZER M. 
Rating:
5.0

Customer did not leave a comment.

MATHEW W. 
Rating:
3.0

It took forever to check in.

ROSELYNN G. 
Rating:
4.0

Customer did not leave a comment.

HOYLE K. 
Rating:
5.0

Everyone I encountered was top notch!

Frank L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Good customer service Fair price No issues

SANYA NICOLE V. 
Rating:
5.0

The staff was friendly and helpful.

Janice C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SALLY O. 
Rating:
1.0

NEED to be able to contact individual location NOT 800# that puts u on hold forever!! They reserve for you to pick up. When u arrive to pick up NOT available then get sent to different locations! Spent 2 days running around wasting time and fuel. Was never able to speak to customer service!! Will NOT be recommending to anyone!!!

Nancy W. 
Rating:
3.0

Charged for early drop off after being told to put key in drop off box by store employee who seemed irritated that I was there when store opened

jon K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

More cashiers

SHANNON N. 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
4.0

The alignment was way off on the truck

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
5.0

We were very impressed with the staff members that delivered and picked up our U-Boxes. They were efficient and careful.

Nancy P. 
Rating:
5.0

EXCELLET !!! Fantastic costumer service

Javier C. 
Rating:
5.0

Nothing. Everything was explained in full detail and I felt comfortable moving forward with my purchase. Everything went smoothly and dropping off the Pick up was extremely quick and easy. Great service!

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
3.0

Customer did not leave a comment.

CAROLINE R. 
Rating:
5.0

Customer did not leave a comment.

Glen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYVITA L. 
Rating:
5.0

Customer did not leave a comment.

JISELLE C. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Muy buen servicio excelente.

Joel C.  |  First Impressions 
Rating:
5.0

As far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

April V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Great customer service.

SAUL S. 
Rating:
5.0

Everything was good

SILLISA R. 
Rating:
1.0

I have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.

denise e.  |  Overall Experience 
Rating:
5.0

The manager was excellent in helping us rent and on our way. She was excellent

MACON H. 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
1.0

The storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I’m extremely disappointed did not expect this at all! I don’t recommend this place to anyone.

Rosalinda R.  |  Overall Experience 
Rating:
3.0

One lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn’t rent us the one truck she had because it needed to be back by 4:30 ! I told her we’d have it back by 4 and she still said no she couldn’t. When we called customer service they told us that there was a truck available at that location and it wasn’t being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must’ve change the reservation bull she was lying! Horrible customer service from her everybody else was awesome

ALIXANDRA F.  |  First Impressions 
Rating:
4.0

I waited in my vehicle for almost 30 minutes just to return it. If your online system isn't going to function properly (which I was told is common), maybe another staff member is necessary.

Jordyn C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

They were very helpful and fantastic! Was sent here from 3851 S Orlando U-Haul location which was terrible, not coordinated, not helpful, and would not accept my equipment return. I will use this site exclusively from how on. They helped me and fixed all the issues caused by the other U-Haul location. Very competent and professional. Highly Recommended.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA T. 
Rating:
5.0

Great that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!

Lee K.  |  First Impressions 
Rating:
5.0

Super fast and easy check in and drop off. Nice new van.

Necole A. 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
2.0

When I tried to call them for assistance, no one ever answered.

Elizabeth T. 
Rating:
2.0

The truck I was given did not have working air conditioning and the trailer, which was inspected by U-Haul Personnel, had a non-functioning tail light.

Thomas R. 
Rating:
4.0

Everything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.

Aida R.  |  First Impressions 
Rating:
2.0

Ok I got in truck it was half way full my pay was $29.00 and I put $18 .00 dollars back where it was got charge $52.00 dollars are you kidding me .

Ernest L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Not one thing! Customer Service top notch, facility and availability excellent, wonderful experience!

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

I was hesitant to put my credit card in the app before asking questions. So I stopped by my nearest U-Haul and I received the attention needed. It was my first time using the app to get truck rental and helpers. All was as expected. No hidden fees, helpers did the job -pack, load, unload and some assembly, A+ !! A smooth experience

Juan E C. 
Rating:
5.0

Customer did not leave a comment.

MARGARETE F. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA R. 
Rating:
5.0

Our truck was clean. And the pick up was easy.

Joshua D. 
Rating:
5.0

Very good customer service

GUSTAVO S. 
Rating:
2.0

Customer did not leave a comment.

RODRIGO H. 
Rating:
5.0

Customer did not leave a comment.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda R.  |  First Impressions 
Rating:
5.0

Everything was great! The General Manager Ms. Patricia was really nice

KHALIL B. 
Rating:
3.0

Customer did not leave a comment.

LaWanda T. 
Rating:
5.0

Patricia is great.

MARIO C. 
Rating:
5.0

Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.

Debrorah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HATTIE J. 
Rating:
5.0

Equipment is always clean and fresh! Staff is so helpful.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Dillon N. 
Rating:
2.0

Pat the manager, was not helpful to her staff. Because of that, the customer (me) had to waste precious time waiting and had to swipe my credit card several times. She lacks soft skills as a manager.

SEWNARESH G. 
Rating:
5.0

A little pricey for a couple of hours

BENJAMIN A. 
Rating:
4.0

Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.

Cynthia B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

jhonny G. 
Rating:
1.0

Should let customers know of extra hold on your credit card for each transaction my card was charged a total of $308 for a simple $40 rental.. I have been renting a uhaul pickup once a week for the last 5 months for work purposes and I have never been charged a hold or pre authorization I was not able to complete the purchase I initially rented the truck for because of the hold on my card. A complete waste of my time which could've been avoided had the clerk informed me of the hold policy ..AFTER OVER 3 YEARS OF USING YOU SERVICE I WILL NEVER RENT FROM UHAUL AGAIN.

DIXON C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

For no good reason at all, I was expecting a problem(s) upon my return. You really proved me wrong - which is good.

MARIO C. 
Rating:
4.0

Customer did not leave a comment.

CELESTE L. 
Rating:
5.0

Customer did not leave a comment.

Shayla W. 
Rating:
5.0

Customer service going above and beyond!

ALFONSO R. 
Rating:
5.0

U hauls got some great people Very professional and customer oriented fast service and always friendly. Highly recommended

James R. 
Rating:
5.0

I was totally satisfied. My service was very prompt and efficient!!

Michael S. 
Rating:
5.0

Perfect location for semi parking and friendly staff.

Altan K. 
Rating:
5.0

The salesperson Patricia was a pleasure to deal with. She was pleasant to talk with. Great experience. Would recommend this location to anyone.

DARLA B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Robyn F.  |  First Impressions 
Rating:
5.0

I had trouble with the on line check in and they were extremely helpful especially Pat.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

TANIKA B. 
Rating:
5.0

Everything is fine but would love to pick and drop off in any state that will really be appreciated and make life easier for everyone, won't need to drive throw and flow.... thanks

OLAOLUWA O. 
Rating:
5.0

We had a great experience.

Michael H. 
Rating:
5.0

Nothing

DORTHIE R. 
Rating:
5.0

Customer did not leave a comment.

Connell B. 
Rating:
5.0

Patricia always went above and beyond to assist us. I appreciated the excellent customer service she provided and just trying to help as much as she possibly could if we had any issues. That made our experience here very much appreciated.

SHEILA S. 
Rating:
5.0

Everything is just beyond perfect!

JEAN M. 
Rating:
2.0

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Wanda K.  |  Online Move In 
Rating:
2.0

Don't have your customers do your job for you

PATRICK H. 
Rating:
5.0

Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.

Kimberly H.  |  First Impressions 
Rating:
4.0

Easy return process for return. Good mobile app👍

GEOFFREY G. 
Rating:
5.0

Very helpful staff and a pleasure to interact with!

ROBERT T. 
Rating:
4.0

Doing with my phone was different and a new experience for me, overall it was very good

Andrea W. 
Rating:
3.0

Fix your online return website. It would not allow me to turn the truck in without location services turned on with my phone. But my location services were turned on, so I could not proceed.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

PERRY P. 
Rating:
5.0

A very affordable option for use of a pickup truck.

Jerami C. 
Rating:
4.0

Everything was well execept for at the end of my experience. I don't appreciate being accused of damage on the vehicle that is clearly on the photos that the uhaul manager took before we left with the vehicle. Very unprofessional in my opinion you should check the before and after photos before straight up accusing customers of damaging property.

Kobe P. 
Rating:
4.0

Customer did not leave a comment.

Diana B.  |  First Impressions 
Rating:
5.0

Furniture dollies are never available when needed at any location. Ended up having to buy it.

Doris E. 
Rating:
4.0

We had a quick and easy rental and return.

Miles C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Great service. I would highly recommend.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Excellent!!!

patricia B. 
Rating:
4.0

Dropping off the truck late at night at that location doesn't feel particularly safe, so make sure you have your ride there with you and aren't waiting!

David W. 
Rating:
5.0

The overall mileage cap cost should reduce if less miles are used

Khem P. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future

Qasim H.  |  Overall Experience 
Rating:
5.0

Patricia was very helpful and professional. The unit was very clean the entire place was clean

Rhonda D.  |  Overall Experience 
No reviews have been submitted for this location.

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