Customer Reviews for U-Haul Moving & Storage of Sanford

266 reviews

3101 S Orlando Dr   Sanford, FL 32773
(Across from Airport Lanes bowling alley)

(321) 257-7587

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 257-7587

3101 S Orlando Dr
Sanford, FL 32773
(Across from Airport Lanes bowling alley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

During course of travels Day 2/4 oil light came on and I was fortunate to have a mechanical person to help with confirmation of low oil level and requirements for replacement with 3 quarts of oil per recommended. I would hope that the oil is checked regularly when customers are expecting a reliable truck. Breakdown would have been a disaster!

BRENDAA S. 
Rating:
1.0

I am charged for fuel but I have filled it already.

RISHI M. 
Rating:
5.0

Great staff even though the Chinese and Russians hacked the computers and crashed the computer system a couple of times!

PATRICK M. 
Rating:
5.0

Check in was easy. I was promptly greeted by an employee and received my final receipt within minutes.

Joshua J. 
Rating:
4.0

Move.in date was 7/30/21 not 7/29/21; otherwise good experience at this location. Thank you!

Kia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

CEDAR B. 
Rating:
5.0

I met with the store manager, Patricia. The store was extremely busy but she multitasked and handled each customer in a timely manner.

Crystal S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

The only complain is that the truck had a broken issue. It shimmers whe braking over 30 miles and there's a beep and a brake sign that turns on every other time. Also the brake lights are not visible in daylight.

JESUS R. 
Rating:
5.0

Large facility and exceptionally clean. Professional, friendly and competent staff who made our move seamless. Our movers were impressed with location saying it was the nicest one they had seen.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Rafael fue muy amable y Charlie también.👍

CARLOS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ANGELO M. 
Rating:
3.0

I was not told I needed to request 24 hour access to the facility. Therefore, I was unable to finish loading my stuff into the unit. Great facility, however the staff needs to be properly educated on the signup and move in process. I had to continuously remind them of things. Now, I must figure out another day and time to finish loading my belongings into the storage unit.

TODD F.  |  First Impressions 
Rating:
5.0

Very satisfied with how management cares for the customers. Thank you U Haul, South Orlando Drive. Sanford, Florida.

Delores M. 
Rating:
4.0

I thought I was renting a drive up unit but the unit was yards away from the entrance

JOHN A. 
Rating:
4.0

Very helpful every step of the way and pleasant every time.

Tykeshia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The staff at this facility are awesome!!! Always ready to help.

Renee D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonia m.  |  First Impressions 
Rating:
5.0

Everything we great no improvement needed

NEHEMIAH P. 
Rating:
4.0

Patricia was very easy to work with, informative and helpful. I was impressed with her professionalism. I'll definitely be back.

JAson P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
1.0

Never and going to use this group again --- the other uHaul companies are fine --- I just got cheated out of a silly gallon of gas. I drove 15 miles per your records, I put in 1.5 gals of gas, then charged for another. How much does this Van get per mile? Plus the marked gas gage is wrong. And over for and a half dollars. Better have a rebate soon on the gal of absolutely silly and incorrect charge.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Although UHaul needs work… no one answers phone. Online chat told me I had to return car carrier yet location says can't take part of a rental return? What's a customer to do? Oh I didn't appreciate the extra rental day charge for a car carrier returned…. That's stealing…

BRIAN H. 
Rating:
5.0

Thanks guys

Anderson S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANI T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anderson S.  |  First Impressions 
Rating:
5.0

Thanks guys

ANDERSON S. 
Rating:
3.0

I was charged another month due to the fact the automatic payment was not removed I'm not happy about this due to the fact the ubox was returned around 4om Friday July 2nd and I was assessed a monthly charge July 3rd at 245am

Sophia D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

Samantha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn F.  |  First Impressions 
Rating:
1.0

Make sure the odometer is always correct for the nexts person. I was over charged for miles I never went.

Dwayne D. 
Rating:
4.0

Pamela the manager was extremely helpful

Donna P. 
Rating:
5.0

Is there a way to magnify the pictures that you send to me to approve? I noticed some minor flaws that I could not approve without a means to note them while not disputing the picture.

Hugh T. 
Rating:
4.0

location was great and staff was great but price was too high and they never pick up the phone line try over 50 time wait over 30 min no luck on the phone need better price and someone too talk on the phone

John D.  |  Overall Experience 
Rating:
5.0

Patricia went out of her way to make sure my experience was speedy and pleasurable.

Lionel S. 
Rating:
5.0

Original pick up location was Annie D's Food Mart in Sanford. They were clueless about who was to hook up the trailer. They left saying that everything was"done online" even though I had already checked in and paid online. The lady at the front counter said Annie D's had nothing to do with U Haul. Finally called Orlando office and they changed pick up location. Annie D's should not be listed as a U Haul location

ERIC O. 
Rating:
3.0

Restroom facility not clean. Waste in the toilet and paper towels all over the floor. Also, an alarm goes off everytime I open my unit door, #1855.

SHAWN C.  |  First Impressions 
Rating:
1.0

Upon return, the agent at the location checked the truck inside and outside, in the drivers area and the back of the truck and noted the final charges as per the estimated amount (a few $$ less than estimate as miles drvien were less). I confirmed that everything looks good and there're no other charges. I asked for a reciept and the agent said I'd recevie it later in the email. When I checked the email receipt later in the evening, it had a $25 cleaning fee added. The truck was clean as the agent confimed on return. Tried calling the location and also spent over an hour on the customer care line, transferred twice and finally the call dropped. Next time, it seems better to rent with other companies like Budget.

SRIDHAR U. 
Rating:
4.0

Customer did not leave a comment.

Zebulon W.  |  Overall Experience 
Rating:
5.0

There was excellent service all around

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Cesar N. 
Rating:
5.0

Customer did not leave a comment.

Rania A. 
Rating:
3.0

I ordered a utility dolly and store didn't have one. With a bad back I was dependent on it.

RODNEY G. 
Rating:
5.0

The staff was extremely friendly and helpful with everything we needed. I would highly recommend this facility.

BRYAN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
4.0

Since we were not in any hurry, our experience was very good. Everyone at UHaul was pleasant and helpful. Thanks!

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Alexis T. 
Rating:
5.0

Very polite

Lori P. 
Rating:
5.0

Customer did not leave a comment.

CARL D. 
Rating:
1.0

We picked up after hours….there were NO lights on in the parking lot. We were told the truck would be in the front of the store. It was not. It was quite far away behind the storage units. Very risky, dangerous and uncomfortable at 11:00 pm. There was a large bag of stuff left from someone behind the seat. Only 1/4 tank of gas. Very bad experience. Dropping off was much better as there was someone working there .

Kathleen H. 
Rating:
5.0

The assistant manager was absolutely the nicest person and helpful . I would recommend this place to anyone

Grace G.  |  First Impressions 
Rating:
5.0

The location was fine but I had to travel to an additional site to accommodate uhaul, I was not given this curtesy when getting my quote or when i picked up my equipment and was just given a poor blanket statement for additional charges, and fees. I should be reimbursed for my days and miles I did not use as well as the "rental fee" of 400 dollars. The whole thing is a rental charge.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

DENIS B. 
Rating:
5.0

Customer did not leave a comment.

Brooke R. 
Rating:
5.0

Fantastic service! Would definitely recommend to everyone!

kimberly P. 
Rating:
5.0

Customer did not leave a comment.

ELBERT M. 
Rating:
4.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
5.0

This location was very accommodating, pleasant and overall did very well in customer service. I have no complaints at all.

Cedric J. 
Rating:
1.0

Cab of truck was not cleaned much less sanitized. Truck was not washed, Vent directional guide for ac on drivers side was broke. The antenna was broke with a screw placed in it so no radio the entire trip 800 plus miles. The windsheild had a chip in it on passengers side. Very disappointed in condition of truck on pickup. Was advised it was the only truck.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
2.0

Person told me I could move pods to storage and return it for 1 $90 charge and afterwards you charged me a second time to bring me my things. They could have stayed at my home a d the person knew that. It was just onsite storage until we was lied too.

joseph F. 
Rating:
5.0

Only been here 1day but so far it professional!

Ed B.  |  First Impressions 
Rating:
1.0

Tried charging me without my knowledge basically tried too steal my money, even though I paid 700 bucks you guys are that cheap?

Shahib S. 
Rating:
2.0

They changed locations on me last minute and offered no apology or extra anything. Just unfortunate for such a large company to be treated like I could just go screw myself. Also I have pictures of the gas guage. I was charged 26 bucks for less than an 1/8th tank of fuel. Pretty low down. I understand yall are a business but...

ANDREW D. 
Rating:
4.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Manager is top notch!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

ELIEZER M. 
Rating:
5.0

Customer did not leave a comment.

MATHEW W. 
Rating:
3.0

It took forever to check in.

ROSELYNN G. 
Rating:
4.0

Customer did not leave a comment.

HOYLE K. 
Rating:
5.0

Everyone I encountered was top notch!

Frank L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Good customer service Fair price No issues

SANYA NICOLE V. 
Rating:
5.0

The staff was friendly and helpful.

Janice C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SALLY O. 
Rating:
1.0

NEED to be able to contact individual location NOT 800# that puts u on hold forever!! They reserve for you to pick up. When u arrive to pick up NOT available then get sent to different locations! Spent 2 days running around wasting time and fuel. Was never able to speak to customer service!! Will NOT be recommending to anyone!!!

Nancy W. 
Rating:
3.0

Charged for early drop off after being told to put key in drop off box by store employee who seemed irritated that I was there when store opened

jon K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

More cashiers

SHANNON N. 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
4.0

The alignment was way off on the truck

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
5.0

We were very impressed with the staff members that delivered and picked up our U-Boxes. They were efficient and careful.

Nancy P. 
Rating:
5.0

EXCELLET !!! Fantastic costumer service

Javier C. 
Rating:
5.0

Nothing. Everything was explained in full detail and I felt comfortable moving forward with my purchase. Everything went smoothly and dropping off the Pick up was extremely quick and easy. Great service!

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
3.0

Customer did not leave a comment.

CAROLINE R. 
Rating:
5.0

Customer did not leave a comment.

Glen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYVITA L. 
Rating:
5.0

Customer did not leave a comment.

JISELLE C. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Muy buen servicio excelente.

Joel C.  |  First Impressions 
Rating:
5.0

As far as office hours it’s ok but it don’t fit in my schedule but it’s ok not because it don’t work for me it’s not a good schedule they clean and the manager/owner nice

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

April V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Great customer service.

SAUL S. 
Rating:
5.0

Everything was good

SILLISA R. 
Rating:
1.0

I have nasty roaches in my house because of this storage. I wish I didn't rent anything from Uhaul. As of today I've spent 100 in products at home depot and I'm spending $7 everytime i have pest control come in. The manager said she never knew they were there but provided me 1 individual bomb so i can bomb my.unit. ( they typically come in the store as a.3- pack). Come again with your response.

denise e.  |  Overall Experience 
Rating:
5.0

The manager was excellent in helping us rent and on our way. She was excellent

MACON H. 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
1.0

The storage unit was filled with Roaches my furniture and my belongings were filled with roaches had to throw a bomb in the unit before I took my things to my house... I’m extremely disappointed did not expect this at all! I don’t recommend this place to anyone.

Rosalinda R.  |  Overall Experience 
Rating:
3.0

One lady was super rude !!! Horrible customer service. The gentlemen there were very nice and Daniel the counter guy was exceptional! But the woman w short red hair in a bob cut was rude she lied to us and said she couldn’t rent us the one truck she had because it needed to be back by 4:30 ! I told her we’d have it back by 4 and she still said no she couldn’t. When we called customer service they told us that there was a truck available at that location and it wasn’t being a rented again until 6 PM so we can take the truck till 5:30 PM when I went back in the store and told her that she basically lied to us and we found out by customer service that there is indeed a truck available till 530 then she acted confused and looked in the computer and said oh they must’ve change the reservation bull she was lying! Horrible customer service from her everybody else was awesome

ALIXANDRA F.  |  First Impressions 
Rating:
4.0

I waited in my vehicle for almost 30 minutes just to return it. If your online system isn't going to function properly (which I was told is common), maybe another staff member is necessary.

Jordyn C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

They were very helpful and fantastic! Was sent here from 3851 S Orlando U-Haul location which was terrible, not coordinated, not helpful, and would not accept my equipment return. I will use this site exclusively from how on. They helped me and fixed all the issues caused by the other U-Haul location. Very competent and professional. Highly Recommended.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA T. 
Rating:
5.0

Great that this facility is all first floor. Drive-in loading/ unloading areas are great. Super friendly and helpful staff, especially Patricia. Very nice facility!!!

Lee K.  |  First Impressions 
Rating:
5.0

Super fast and easy check in and drop off. Nice new van.

Necole A. 
Rating:
4.0

Customer did not leave a comment.

Gina M. 
Rating:
2.0

When I tried to call them for assistance, no one ever answered.

Elizabeth T. 
Rating:
2.0

The truck I was given did not have working air conditioning and the trailer, which was inspected by U-Haul Personnel, had a non-functioning tail light.

Thomas R. 
Rating:
4.0

Everything was perfect Except for the hours of the climate controlled storage We went at 2:00am to put the last of my stuff because we finish the moving process late and the access of the storage at that time was denied So we were to wait until they open to put everything.

Aida R.  |  First Impressions 
Rating:
2.0

Ok I got in truck it was half way full my pay was $29.00 and I put $18 .00 dollars back where it was got charge $52.00 dollars are you kidding me .

Ernest L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Not one thing! Customer Service top notch, facility and availability excellent, wonderful experience!

TERRI B. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  First Impressions 
Rating:
5.0

I was hesitant to put my credit card in the app before asking questions. So I stopped by my nearest U-Haul and I received the attention needed. It was my first time using the app to get truck rental and helpers. All was as expected. No hidden fees, helpers did the job -pack, load, unload and some assembly, A+ !! A smooth experience

Juan E C. 
Rating:
5.0

Customer did not leave a comment.

MARGARETE F. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

REBECCA R. 
Rating:
5.0

Our truck was clean. And the pick up was easy.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda R.  |  First Impressions 
Rating:
5.0

Patricia McGowan has been wonderful to deal with from beginning to end. She truly excelled in customer service and in incredible courtesy. She made our experience easy and efficient. A true asset to your company.

Debrorah W.  |  Overall Experience 
Rating:
4.0

Patricia Walker was very helpful, professional, and answered all of my questions. She was extremely understanding when I needed to change the location for storage, and prompt with assistance. Thank you Patricia.

Cynthia B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robyn F.  |  First Impressions 
Rating:
2.0

wanted one big unit but got two small units instead. was not informed i needed to have a smart phone to access the unit. the alarm kept going off and police came to check on us. i guess that means its safe. it was just inconvenient. did not get an access card until the next day when hubs saw the manager. just doesn't seem like anyone is ever around.

Wanda K.  |  Online Move In 
Rating:
5.0

Very clean & video- monitored. Very convenient to pull inside out of the weather & borrowed their cart to move a lot each trip over a smooth cement floor. Staff was courteous & helpful. So far I've had a great experience.

Kimberly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diana B.  |  First Impressions 
Rating:
5.0

Staff was great Facility was great We were worried about bugs and roaches but thankfully none of that was a problem Would def store my stuff here again in the future

Qasim H.  |  Overall Experience 
Rating:
5.0

Patricia was very helpful and professional. The unit was very clean the entire place was clean

Rhonda D.  |  Overall Experience 
No reviews have been submitted for this location.

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