Customer Reviews for U-Haul Moving & Storage of Saskatoon

Rating:

1.0

Wrong trailer. I ordered on with a wheel chick and they didnt have one. unapologetic and rude general manager. Grabbed the trailer to see if it may work for what I needed, and it didn't. Brought it back the next morning saying I'm not paying for it. Manager said he'd be sending it to collections. Very displeased

Rating:

3.0

The photos of the truck we were renting didn't properly show the previous damage to the truck. I had to waste 20 minutes of my rental time walking around the vehicle and taking additional pictures to ensure that I wasn't going to be charged for previous damage. Uhaul should be properly documenting this prior to rental, and they should be fixing this damage after it happens as well. Most of this damage was cosmetic and did not effect the truck's overall usage on any level, but it did cause concern on my end because I didn't want to be charged for it.

Rating:

4.0

Arrived early in case check-in took time, however check-in was very fast as there were two clerks and I was able to pick up the van early, thank you! Dropping off the keys was another matter, I had to wait a while for the solitary clerk to return to the counter. No shame on them, but could be better staffed. I'll know for next time not to book the 9' cargo van for a studio move, we had to make two trips which was both time consuming and added to mileage.

Rating:

4.0

Truck was very dirty inside the cab, also was on empty. have the truck start with some gas and clean after use.

Rating:

4.0

I got wrong pick-up address by email, I was told to pick up at Mckercher drive, no tow dolly when I arrived there. The general manager who served me in Millar vanue is rude and not fridently

Rating:

5.0

Overall very good.

Rating:

3.0

The vehicle I booked was not available as a result cost me twice as much for gas The cabin of the vehicle was dirty, empty coffee cups, burger wrappers and even a few fries littered the can

Rating:

5.0

The guys working there are the worst people i dealt with in uhaul. They were so anxious and irritated while there was no long line in the store. He felt very irritated from any Q i asked. And also they made me pay more money that the one i got when i booked it online. I am quite sure there a scam here.

Rating:

2.0

Employee was pretty crusty and not at all friendly or inviting, hauled my trailer 40 minutes out of town to go and load it only to realize they never put the moving blankets I ordered in there so had to spend $40 extra on fuel to go back and get them and ended up waisting almost a hour of a half doing so when I only had help to load the trailer for 3 hours.

Rating:

5.0

The Millar Ave location was great. Very prompt and friendly service. Made the rental a seamless experience.

Rating:

4.0

The interior of the vehicle needed cleaning. It was unkempt and smelly.

Rating:

4.0

Once I had the reservation it would have been much better if confirmation of truck availability had come earlier than it did. Being under the possibility of having to go to another city to pick up my truck was an added stress I did not need

Rating:

5.0

Great vehicle for our needs - well maintained, and little things like good quality wipers and headlights meant for a relaxed drive across 3 provinces.

Rating:

5.0

Great service, knowledgeable and efficient.

Rating:

5.0

Easy and simple, just plan ahead and all was good. I will rent again.

Rating:

5.0

Roll door very hard to open

Rating:

5.0

Excellent service at pickup and drop off.

Rating:

3.0

The vehicle smelled like cigarette smoke. Not pleasant to be inside. Other than that it was clean.

Rating:

3.0

Literally running a scam. Truck was on empty when I picked it up, was given a "fuel credit" to compensate as it should have been at 1/4 tank. Except I also had to return it at a quarter tank. It's incredibly difficult to guess how much fuel I need to do a long distance move and return it to 1/4 tank. So naturally I overfilled and returned the truck with over 1/2 tank of gas. So I overplayed and y'all get free fuel. All trucks should come full and need to be returned full. Y'all are literally running a scam on your customers to get them to pay for fuel so y'all don't have too.

Rating:

4.0

Experience was fine, they helped me with the hook up and disconnect of the trailer.

Rating:

5.0

Huge space great service excellent

Rating:

3.0

Vehicle was poorly maintained. Fuel gauge was wrong at pick up. Different tires installed. Tire air sensor system not working. Oil change warning came on. Truck was very dirty. Most damage was not marked properly at pick up. Truck pics were from when truck was new when comparing to pre existing damage at pick up. Only recommend this location as it had alot of stock to pick from.

Rating:

5.0

Really easy to deal with. Will rent truck again in the future.

Rating:

5.0

Well. Nit all that much can be aproved in my opinion.. The service and staff are efficiently prompt. Friendly. More than adequate.. The only issue i notices.. Unavailable cash ootion..

Rating:

5.0

Excellent customer service. Always friendly and helpful.

Rating:

4.0

Alright . Good selection of equipment

Rating:

2.0

Couldn't understand the guy we had to deal with his English was VERY POOR.

Rating:

4.0

Thanks for the easy move. Great guys here.

Rating:

5.0

Not sure what you could do. The can of the truck was clean, even smelled fresh. Box needed a little sweeep but overall not exactly dirty either. Staff was fantastic. Not only answered my questions but were friendly and upbeat. I will definitely rent again rather than fighting to find a friend with a truck and lift heavy furniture into a truck box.

Rating:

4.0

The crew working at this site are friendly and helpful. I would rent from here again

Rating:

3.0

The picture taking process was extremely hard to do at night which made it very frustrating

Rating:

5.0

This location was great to deal with. Fast and friendly service.

Rating:

5.0

Offer a bathroom closer to the main storage locker area or an exit that is closer to the main washroom from the main storage area. Do these areas comply with fire regulations with no immediate escape unless you back track to the main entrance of the indoor storage area?

Rating:

2.0

Everything was good except for there only being 2 people working. It's the end of the month where everyone is moving and it was so busy I waited in line twice for 25/30 minutes each time. feel for the staff that's a lot of pressure to put them under.

Rating:

3.0

Get more people in the office to assist checking in and out! Waited 30min+ to return the rental. Rental van was operating fine but was dirty on the outside and dusty in the cab and in the storage area. This location has lots of options for rentals and is well equipped.

Rating:

4.0

The staff were friendly and proficient. The grounds where the storage is certainly could use a bit of upkeep. At one location in route to the storage area there are actually some flanged with bolts sticking up that might damage tires on customer or UHaul vehicles.

Rating:

5.0

Nothing! The service is excellent. Your trucks have always been ready on time. Online booking is easy. All great!

Rating:

3.0

Sweep out the back of the truck.

Rating:

5.0

I put yes for cleanliness but there was some garbage left over from the last person who used it. Only thing I noticed! Other than that, the experience was good and I was happy to get a refund back.

Rating:

3.0

It was impossible to talk to someone at this location. Every time I called, I was immediately put on hold. When I tried to talk, I was rudely told it was busy. That was over an hour. I just gave up.

Rating:

3.0

The Uhaul did not have a full tank of gas when we picked it up. We put $60 fuel in it before drop off and we're charged over $50 at UHaul. A clearer indication would have been nice. Also the gas mileage would have been helpful to know we went 60-65 mph the entire trip and spend $650+ on fuel, insane. Also please include the cost of taxes on the confirmation page as this was another surprise cost to us $300 in taxes and fees!

Rating:

3.0

I was supposed to drop it off at Wilson's. A person came out at Wilson's and demanded that I move the uhaul truck and threatened me that it is private property. I had to drive across town and was charged for extra mileage to the Millar location.

Rating:

5.0

Not enough staff on.. great people just not enough to handle the customers.

Rating:

4.0

Cargo floor can be cleaner, the one I got was fu of dust.

Rating:

5.0

There was trash left in the cab.

Rating:

4.0

The guys working there were really helpful and accommodating. Really appreciated them. (Same guys on pick up and return)

Rating:

3.0

Staff weren't very friendly

Rating:

5.0

Customer service from our agent was excellent!

Rating:

3.0

I was told completely different things bypeople between phone calls and one person in particular was not helpful what so ever and rude you guys should have a system where ypu can add a payee to do online payments and a email or somthing reminding ypu your payment is approaching

Rating:

1.0

After driving 2 days with a jam packed 6× 12 uhaul trailer They did not have a large storage unit for us as per our reservation . They agreed to give us 2 plywood storage units for our household items My son and I unloaded the trailer into the 2 boxs in the ice and snow covered parking lot in negative 15 degrees Celsius Not impressed and will never recommend uhaul to anyone EVER

Rating:

1.0

There was no loading bay. Access to the building and unit were through small doorways and tight hall ways. There is a support post in my unit right by the entrance. The building is dark and it's difficult to see anything.

Rating:

5.0

Above and beyond anything I could've imagined as a first time renter for storage. Truck renting was also pretty smooth. Highly, highly recommended!

Rating:

5.0

The staff was great. There attitude of going over and beyond to help me was so appreciated.

Rating:

5.0

Exceptional service

Rating:

3.0

This specific site would get 5 stars from me only of I could access my unit at stated hours "5am -10pm daily, but apparently I cannot??

Rating:

4.0

I noticed a small water leak coming from the ceiling just outside the doorway to my unit (1047).

Rating:

5.0

I have used u haul on mre then one occasion and everything I have been treated respectfully and quickly and efficiently I have no complaints thank you to all the staff

Rating:

5.0

Great!

Rating:

5.0

John was excellent! I wasn’t very nice when I got there, but he was very patient with me and he solved my dilemma and I was able to unload my trailer get everything I needed done. Thanks John!

Rating:

2.0

Returned my uhaul in clean shape was told by a agent that my mileage would be covered due to inconvenience of uhaul truck not in my area had to drive 1hour away to get my uhaul then when return it find out I am being charge an excess 169. $ when i already paid 322.76 How is that fair I will never use uhaul again and i wonr recommend

Rating:

5.0

We were treated really well. The store manager was friendly and very understanding of our needs 👍🏽

Rating:

5.0

When I needed a storage facility in the last minute, this was the place. The hours of business were also convenient for a Saturday. My first month was free, I loved it. Thank you so much.

Rating:

3.0

I didn't actually get to store anything with uhaul TVs unit was not big enough for my items. The particular staff member I delt with john Macdonald I believe his name is I would like to give 10 stars to....he is exceptionally helpful and patient. Very knowledgable and genuinely the reason I keep coming back to this uhaul facility. Staff like him should be mandatory....Thanks John and uhaul for all the help with my many moves!!

Rating:

4.0

It was much easier than I thought it would be to move in, even as a senior working alone. Thank you!

Rating:

5.0

Alice went all her way to shoe me how to use the pass card and what will happen if I did not do the right thing. She was very helpful in showing me the storage.

Rating:

1.0

It was terrible!! First the guy at the front finalized everything with my ID and got a lock and gave me to access keys can you show me where to go so I had to walk all the way around the building finally came back ask him to show me told him that I’ve never been here so I need some help then I get into the access to look for 1066 there was no 1066 so then I go back into the office he says that he’s too busy with customers to show me where my locker is so I said fine get me out of it I didn’t want to do it and so I cancelled everything and I will never use U-Haul for storage

Rating:

1.0

Storage units were way smaller than let on in the ad, access was absolutely awful, and the staff was slow, unmotivated, and unhelpful... had find another storage unit, and just bought an enclosed trailer right after so I never have to deal with these clowns at Uhaul ever again

Rating:

2.0

Despite checking in online and setting up an alternate account access for my son, they had trouble finding the account and said I had to be there as he was not registered. In the end they phoned to confirm with me but the process was lengthy and frustrating given we followed their directions. Did not know the storage was not accessed from outside. An apartment’s worth of items had to be moved down two long hallways - they did provide a dolly. Also the size I ordered on the phone was not big enough despite explaining contents so had to upgrade to a bigger size at a higher price.

Rating:

4.0

It would be nice to have access after 7pm with my access card, as i drive from prince albert to drop things off and sometimes can't make it there by 7pm.. So that's the only con of this wonderful facility, very nice staff.

Rating:

5.0

Can you give us an estimate on an annual rate for the 10 x 14 space we had?

Rating:

5.0

Was having some troubles with one of the last bookings but the lady at the Millar site I'm very sorry I forgot her name , she was very helpful so patient she saw I was having trouble getting through to the main office and she took over with her phone for a Sunday afternoon close to closing she helped us out ..salamat we really appreciate the help will be back and will refer others

Rating:

5.0

Definitely great experience. Actually affordable compared to years ago. Aside from no cruise control and fuel economy great

Rating:

5.0

Great service with heated storage for the same price as unheated space elsewhere.

Rating:

2.0

i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

Rating:

5.0

Great to have heated indoor storage at very reasonable rates.