Customer Reviews for U-Haul Moving & Storage of Saskatoon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Saskatoon

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Donna J.
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I was very impressed with how easy the truck was to drive even in the city. I also had no trouble with it on the highway. I had only rented a 15 foot box. Will definitely rent a truck again once the move is final. There was no problem returning it later at night as it was quiet and lots of lighting. All was good. Thank you.

Stephen P.
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Customer did not leave a comment.

Edmond B.
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perhaps having the truck warmed up and windows scraped, the back of the truck was dirty, clearer explanation of all charges when booking a rental

Crystal P.
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Customer did not leave a comment.

Owen M.
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Customer did not leave a comment.

Daniel F.
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Everything went very smooth. The guys in the lot were friendly, helpful and knew what they were doing. Excellent job.

Todd D.
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Customer did not leave a comment.

Kevin P.
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Staff were friendly, professional and focused on customer service. Hooked up the trailer and ensured all lights were working, safety chains hooked up and trailer was in good condition. Great location to do business with.

Garry G.
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The trailer served the purpose but was very dirty with salt from the highway, overall happy with it.

Mohamed E.
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The truck was not clean and covered with snow even though it was not snowing for the previous few days

Scott K.
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Customer did not leave a comment.

Rudi V.
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Customer did not leave a comment.

Corey H.
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The self checkout process for rentals takes too long. Lots of these steps for verifying the rental can be done prior to arrival onsite to collect the vehicle. All in, the process took approximately 15-20 minutes before I could collect keys and be on my way. I would like to see this process streamlined for next time because this service is great otherwise.

Andrew C.
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Customer did not leave a comment.

Kelvin Obeng A.
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Customer did not leave a comment.

Brent S. | Overall Experience |
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Great service with heated storage for the same price as unheated space elsewhere.

YASMINE M.
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Long wait time to return trailer despite being the only customer present

Jordon B.
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Customer did not leave a comment.

Katarina Beatric K.
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give them a decent vehicle with a set of tires that are practical for saskatchewan. Also let customers now when they are at the rental desk that U-haul does not recommend driving in snow. Also please change documentation on contract to indicate that every tow with U-haul is "situational" so they will happily leave you in the lurch. Never again will I waste my time and money with U-haul.

Clinton C.
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I thought everything was great!

William M.
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Good experience, will use you again if the need arises

Richard W.
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The person that assisted was very helpful and thorough

Lorelei B.
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When I returned the van, the young man behind the counter was so kind to me. When I asked him if they had anymore Uhaul cardboard piggy banks, he said “naw, we haven't gotten any more for a long time-you can just have that one 😀” It really made my day

Md Aminul A.
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available pick up spots please

Russell J.
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Staff was very pleasant and helpful, would totally recommend this location 🤘

Neil L.
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Customer did not leave a comment.

CHRISTIAN K.
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Customer did not leave a comment.

Wesley C.
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The morning pick up was a little long as there was only one staff member at the counter. However I know the person in front of me was over 30 min late for their registered pickup. If all customers showed up at their scheduled pickup time I'm sure things would have went a lot faster. Thanks for making a stressful day of moving a lot easier by having clean reliable equipment in stock and ready to go! I was especially impressed that your team had taken the time to warm the truck up this was much appreciated as it was about -20 outside

Neil J.
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Customer did not leave a comment.

Micheal L.
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The app did not work - it did not accept uploads for some of my pictures and it wasn't obvious when it would / would not work. I had to walk into the store to pickup my truck. The equipment we originally rented was not ready - meaning we had to do our large move by hand. The staff was very friendly, the truck was clean, and things ran smoothly otherwise.

Gordon F.
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There were no suggestions as to how to save me money. It was all about the company getting money. Even up the overcharge on 6 miles. A little over $2 added because the estimate of mileage was short. Also Making a round trip so the vehicle would be returned would be nice to have a deal as such or something. It's obvious that this is all just for profit. Even the signage and contracts show that it is all about the all mighty dollar.

Kim B.
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Before I went to the location, I filled out the enitre online reservation form, including payment with my credit card. When I arrived at the location, I mentioned to the representative that I had done the onlinge reservation. Howevver, the rep proceeded to put me through the reservation process. At one point I stopped him and asked him why we were doing this again, when I had done it all online. He siad he needed to verify the information. This was very frustrating, as the process took a long time and it was redundant. Not sure why there would be an online reservation ption and then one has to go through it in person again. Thanks for your consideration on this matter.

Tina R.
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Customer did not leave a comment.

Charles M.
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All vehicles should be a clean not just inside but outside as well :)

ISABELLAOMONIGHO O.
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Customer did not leave a comment.

Dixon H.
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Customer did not leave a comment.

Charles Michael J.
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Customer did not leave a comment.

Trent D.
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Customer did not leave a comment.

Jason B.
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Truck exterior was filthy, interior was average. No scraper was offerred and the windshield & side windows had heavy frost on them. CSR was polite but was not wearing her mask properly (nose was exposed).

Warren S.
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Very costly to rent a trailer

PRADEEP A. | First Impressions |
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i reserved a 10*14 unit about a month ahead and called few times later to confirm it as I was bringing stuff from a small town 2 hours away and didn't want any disappointment. each time I called staff confirmed my reservation. even on the date of move I called the facility and the lady on staff confirmed the reservation and didn't mention anything about it being not available. few hours later when i reached the facility they said unit was not available, I had to cram my stuff into a smaller unit of 10*10 and ultimately had to buy another unit 10*5 additionally paying 80$. Also staff didn't' offer any insurance despite asking multiple times. now some of my cushions are permanently damaged and I request U-HAUL to pay my damages and reduce the the rental fee. During the whole process staff didn't' offer any apology but was confrontational.

Jon W.
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Told them about the issues with truck and was told I have to call some 1-800 number.

Brent S. | First Impressions |
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Great to have heated indoor storage at very reasonable rates.

Jie N.
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Customer did not leave a comment.

Cheryl G.
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Ensure the fleet is maintained for rental. My unit was not not road worthy, driver side back signal light was out. I had to wait an additional hour for my 15' truck rental to be ready. No body explained anything to me about process. I am very disappointed with this location and the service the attendant provided. The other 2 attendants tried their best to help. I didn't get the first attendant's name. I arrived @10:50 for pick up as I had completed all necessary documentation on line. I expect a discount.

Denis L.
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When I picked up the trailer the exterior was extremely dirty. There was 3 beside that were nicely clean. When I rent something I would expect a clean unit. Had to find towels to wipe my hands just to open the door.

Donna F.
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The trucks were still covered with snow when we arrived. One would assume if it's supposed to be rented, it would be ready to go when we arrived. But, the workers cleared it off and we were on our way.

Jenna K.
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staff was excellent and helpful and very friendly, notably the guys working in the yard. best i've dealt with anywhere in canada.

C C.
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I expect CLEAN equipment when I am paying outrageous prices. The truck also had front end problems as it was hard to control at hiway speed. I did not see anyone disinfect any of the rental units!! We are in a global pandemic for Covid 19!

Cheryl M. | Overall Experience |
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Customer did not leave a comment.

Terry S.
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Customer did not leave a comment.

thom Z.
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Customer did not leave a comment.

RYAN M.
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Inside was a little dirty should or could have been swept out better....but great experience, it did it's job, very happy with price

Frank D.
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Customer did not leave a comment.

Monique B.
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Customer did not leave a comment.

JOHN S.
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A little confusion at times seeing it was controlled out of Edmonton. We called Edmonton and they were very good to us. It all worked out well. Thanks

Ranald B.
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The unit I had reserved was not returned on time by the previous user. Staff were quick to recommend a replacement unit which was more than adequate for my project. Overall a good experience.

Paul G.
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Customer did not leave a comment.

Dion D.
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Truck wasn't filthy but not clean like a rental should be, There should be no visible old dirt on the floors or dash which there was. I was also very shocked and upset to see my charge of $140 based of $1.10 per mile and not 69 cents per km. That was not clearly explained at the pickup so I'm a bit frustrated.

Khurram M.
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Customer did not leave a comment.

Myles S.
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Customer did not leave a comment.

Rosalyn S. | First Impressions |
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if only the access hours will be lengthen in the future, it will be great.

Jon L.
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Let me rent a cube van for more then 24 hrs. Running around to get a trailer then a truck then the right truck wasted my money and life.

shawn S.
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The only comment I would have is to identify where the drop off location is so after parking there will not be a need to move the trailer again to a spot on the lot. Luckily the lot was open and not difficult to maneuver a towed trailer. Also, the fact that I had to help unhook the trailer, not something I expected with my bad back.

Laura J.
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Customer did not leave a comment.

Oluwadamilare L.
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Customer did not leave a comment.

Graeme D.
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Line was long to pickup, but it was monthend so expected.

Ryan B.
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The unit could have been better cleaned from bugs. Customer service and check in/out was excellent

Harmandeep G.
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Well i filled in more fuel than i was supposed to, but their was no discount and i returned half hour early too. Overall it was good

Bradley D.
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Not bad, but they sure like to put people on hold, I don't think they have enough employees. Also the trailer I rented had some light issues that I fixed with a wire brush I had, all the connectors were black and corroded, once the employee finally let me in there to clean them I was on my way. I'd say 3.5 stars. Not bad but not great.

Terry D.
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Customer did not leave a comment.

Randy M.
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Customer did not leave a comment.

Jona P.
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Everything went quite smooth. Thanks, also great service.

Colette M.
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Clean the interior better. Had coffee stains on console and chunks of food in the cup holders. Pretty gross to rent out, especially during covid days.

Christina H.
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Customer did not leave a comment.

Radu F.
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Customer did not leave a comment.

Wade B.
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You're 24/7 truck share needs improvement. You're app was useless. Your process had me standing in the middle of a cold windy lot trying to take a selfie and pictures of my driver's licence. You need a better procedure.

KIm J.
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Brutal location even after they changed my timeline from 24 hours down to 6 hours because they oversold we couldnt do the mobile pickup therefore had to wait 2 hours later to pick up truck then I agreed to bring the truck back by 6pm when we brought it back we found a lost soul Who had booked a truck similar to us but upon arrival it said his truck was no longer available we waited in the cold with him for 45 minutes bc he asked to take ours since we had the keys but we didn't want to have insurance issues so in the middle of a pandemic we invited him into the car just to stay warm after being on hold for 45 minutes with your company. Hands down the worst service I've ever seen

Wayne S.
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I was quoted over the phone $66 tax in for a 4 day rental, I went to pick it up and it was double the price, I was going to just use my truck at this point but I rented the trailer, then on the 3rd I get a phone call asking if I'm returning the trailer because it was due, I looked at the receipt and they only did a 3 day rental.

Nathan B.
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Customer did not leave a comment.

Jennifer B.
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Customer did not leave a comment.

Sachin P.
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Kind staff who made it easy to drop off the equipment without any issues.

Sachin P.
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Very friendly and accommodating staff.

Trevor M.
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The lady working there was very friendly and had good customer service.

Jeffrey F.
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Tell customer if there is a gate on trailer it should be measured in case it is smaller than width of trailer for entry. Very dissatisfied on service not even a credit for another trailer.

Florence F.
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I would not recommend you order online ever. The lady 548-773-5588 clearly did not know what she was doing in Edmonton. She told me that all the trucks were booked up and I would have to pickup a Truck in Humboldt which is 2 hour south east of Saskatoon. She also told me I would have to pick up a trailer 2 hours north east of Saskatoon. When I arrived at the Millar Ave location there where all kinds of Trucks and trailers. I ended up getting what I booked online, however I was over charged due to Edmonton's big screw up with my online order.

Paul H.
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I was charged $8.90 extra for gas and only travelled 19kms. I also put in $5.00 gas and they still charged me extra. Manager I spoke to said he would look into it and I still have not heard from him as he said he would get back to me. I have told all my friends to NEVER USE THIS COMPANY FOR ANYTHING, they are a rip off outfit. Bloody sad isn't it for a company that is this large, make up your own conclusions but guess why they are so large, definitely not from customer service and a good corporate citizens company are they?????? VERY VERY INCOMPETENT STAFF

Stephen L.
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Customer did not leave a comment.

Parvez Q.
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Excellent customer service but the vehicle needs to be cleaned better.

fernando L.
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if you rent a trailer but have someone pull it with their truck the receipt should still be Able to be put in renters name. There should be a discount if you return the trailer in 8 hours

Dale D.
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Customer did not leave a comment.

Cindy C.
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Customer did not leave a comment.

Merle P.
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The Staff was courteous and very helpful made the whole experience very stress free would recommend to anyanyone

Clayton P.
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Customer did not leave a comment.

Kristina T.
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Always friendly, helpful service :) it makes dealing with situations that arise a lot easier when you know that uhaul is there to help with a smile :)

Cameron M.
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I needed to rent a small truck for a simple task. The whole experience was quick, efficient, clean and positive.

TRAVIS S.
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Customer did not leave a comment.

Ken E.
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Lots of selection here on visually appealing, organized lot. I checked in late in the day and never saw anybody but used your very efficient, easy to use drop off function on your website.

Lance K.
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Customer did not leave a comment.

Kelley B.
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The lady when I picked up the truck, what not very knowledgeable about where I was dropping off the truck. I asked for Wynyard sk. She was good with it. Problem being Wynyard is not open. I had to drive the truck to the next drop off location I really pain in the butt. I got charged for the gas and mileage which I feel I shouldn't have to as it wasn't my fault she didn't know Wynyard was closed. V

Daryl W.
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Work with Wilson's Lifestyle Center to have them update their hours in your system. I was originally scheduled to pick up there but they were actually closed and hadn't let uhaul know. Wasted an hour and a half of my day when I already had a busy day of moving planned.

Ranjit S.
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Customer did not leave a comment.

Doug F.
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Very good service from staff.

Adam H.
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Customer did not leave a comment.

Ronald Ray B.
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Customer service was awesome. Personnel at the counter helped me with hooking the trailer to my vehicle and offered to help me to unhook it. Website check-in makes the transaction faster. Renting is very affordable.

No reviews have been submitted for this location.

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