Customer Reviews for U-Haul Moving & Storage of Socastee

Rating:

5.0

Staff in Myrtle Beach is awesome!

Rating:

5.0

Good and helpful sale lady Good customer service

Rating:

5.0

Great crew!! On it 👍

Rating:

5.0

Excellent service!!

Rating:

5.0

The facility was clean and easy to get around. The staff was friendly and responsive.

Rating:

1.0

When you call the location, you get transferred to a central number, they take your information. But no one returns your calls. I recently received a callback 3 days later and they still had not closed my account even though I moved out on the 30th of August the person said I would receive an invoice showing paid in full and closed, instead I got a survey inquiry.

Rating:

1.0

This experience with UHaul was one of the worst moving experiences we've ever had and I will not be recommending UHaul to anyone. We were told when we initially rented our U-Boxes that we could obtain them any time we wanted - that couldn't be further from the truth. The South Carolina warehouse was only open until 4pm M-F and was closed on the weekends. They also required you to call ahead to get into them, which was CONSTANTLY a problem since no one answered the phone. I rarely could even be transferred internally to the correct warehouse, because no one could reach them - even people who worked for UHaul. The Wilkes-Barre "Driver" dropped off our boxes for us to pack, got stuck in our yard, damaged and dug up our grass, shrubs and driveway and couldn't get out of the yard without assistance from another truck. They were picked up hours late in Wilkes-Barre, and then again dropped off hours late in South Carolina. While trying to schedule the final drop-off I was told I had 1 box instead of 2. I was told my reservation was messed up and I gave them notes for delivering since my house is new and isn't on maps and not one driver got those notes. The only person worth any amount of money at the South Carolina location is Robert. If I didn't have Robert's cell phone, I would never been able to get into my boxes or have them delivered to my residence. If you check my number and see the amount of time I spent on the phone with UHaul over the last 9 months, you could maybe see how infuriating this experience has been. 0/10 would not recommend to anyone.

Rating:

5.0

Equipment drop-off location was very large, new, and clean. Staff helped to remove the trailer from my vehicle.

Rating:

5.0

Good service

Rating:

5.0

Well lit storage facility.. Seems secure enough while I was using it..

Rating:

4.0

The only thing that was not perfect, is the strap on the dolly was broken. I really could have used it, but it's all good 👍

Rating:

5.0

Appreciate the service.

Rating:

1.0

0 they would not help me

Rating:

3.0

First truck we were assigned didn’t have the rented dollies. And it was over heating. Then we had to go searching the lot for second truck and then unload and reload the equipment myself and I was over 2 hours late getting started moving. Lost a lot of help on the move because of this

Rating:

2.0

I rented two trucks from this location. The first time I went to get the truck. There was a problem with my previous rental that was due to me, dropping it off on Sunday and they were closed and the truck didn’t get reported till Monday and they charged me for extra day and I had to pay that first before I could rent a truck. The second rental truck wasn’t ready. They gave me directions to the wrong truck on the side of the building and my truck was in a mixed with the stored ones, I got the truck the supplies not in it that I ordered had to be cleaned out before they gave it to me and gather my supplies. Your company has the customers check in the truck take pictures this as bad as going to a grocery store and having a customer use self check out.

Rating:

4.0

The guys at drop off were excellent! I had a small injury when I arrived and they were so attentive and kind!

Rating:

4.0

There were ants visibly walking on the dashboard. A message was displayed on the dash regarding the right front tire needing air. The employees checking out the truck put air in the tire and didn't know how to remove the message. The employee checked air in all tires by pounding on them, no air gauge was used. The passenger side side view mirror was broken. Each time the mirror was adjusted it quickly turned outward so there was no visibility on the right side of the 10" truck.

Rating:

1.0

There was someone there by the name of Unique and she was the most unprofessional loud person I’ve ever dealt with. She kept lying on another location trying to get us to pay additional money scanned drivers license on person phone. She wasted so much of our time thinking she knew everything and Ebony tried to explain to her but she just kept saying the other location this the other location that. Then Robert came explained everything and fixed it. Unique didn’t have a clue and should not e working with customers we weren’t the only ones she talked to that way

Rating:

5.0

Excellent experience at this location. The customer service personnel went above and beyond to make sure I had what I needed.

Rating:

5.0

The process was very easy, timely and efficient!

Rating:

5.0

Helpful attendant

Rating:

1.0

Unreliable loading and unloading services.

Rating:

3.0

I reserved a 5x8 trailer one way from Myrtle beach sc to waterford mi 2 weeks earlier the day i went to pick it up, the trailer had bad tires Thankfully there was another location next store that had one available Im disappointed my equipment was not ready when reserved

Rating:

4.0

Wait time was longer than other locations and computer response time was extremely slow.

Rating:

5.0

Staff was super friendly and helpful. What a pleasant experience!!!!

Rating:

5.0

People were extremely nice and willing to help on every step of this service. Thank you U-haul.

Rating:

3.0

More staff at desk to shorten wait time.

Rating:

2.0

(8am reservation) No one with experience with uhaul was present, the employee who helped me went out of his way to do someone else's job. I also had to find and un-park the truck I was given from the back of a packed lot, (had to have a spotter to get the truck out safely rather than the truck being "ready")

Rating:

5.0

Nothing, staff were accommodating and ensured trailer was securely installed.

Rating:

5.0

Very nice people thank you

Rating:

5.0

Keep up the great customer service

Rating:

5.0

Vary friendly people and helpful people

Rating:

5.0

Everything was clean and nice the staff was very friendly And kind

Rating:

5.0

Staff was very professional , The place was clean .We were in and out

Rating:

5.0

Super friendly staff. Wonderful new facility

Rating:

5.0

This was a great location!

Rating:

5.0

The two assistants at the counter were very nice and helpful when I was going through a very stressful time. They helped calm my nerves, and I really appreciated it.

Rating:

5.0

Very Impressive facility !!!

Rating:

5.0

The first day I was there to get a truck I had to wait 15 mins.. the guy that was there just sat and kept saying the person was in the bathrm and if he didn’t come in 2 mins he would help us.. then he said will give him 5 more mins to come back.. I total time we waited approximate 15 mins.. that was ridiculous!!

Rating:

5.0

New facility. Same great service. Thank you.

Rating:

5.0

Love the staff!! They were super helpful and they helped us to safely get on your way with our U-Haul and auto transport

Rating:

4.0

very easy dropoff no issues

Rating:

5.0

The employees were great, my only issue was that there were ants in the cab of the truck

Rating:

4.0

Great staff

Rating:

5.0

Samson. Savannah and Penny were VERY nice and extremely helpful! If I lived in Myrtle Beach, I would use them all the time. It was a good experience thank you.

Rating:

5.0

Best customer service I have had in an extremely long time . Every single one of your associates was outstanding . Don’t know who does your training , or if it is your culture . But can’t say enough great things about your service , people & politeness. Just outstanding ! Thanks for your help in moving ! Craig

Rating:

3.0

Provide more furniture pads; make sure loading staff knows how to use them. Many of my things arrived with some damage.

Rating:

5.0

Staff was very nice and helpful!!

Rating:

5.0

Never met any personnel. Used the app to drop off the vehicle.

Rating:

5.0

Just ensure the amount is changed on my account

Rating:

1.0

They could not do a wire install after 10 hours of trying. Then said they would compensate me $100 for me sitting and waiting for 2 days. The manager is a liar, and the location doesnot know what they are dooing. RobMorris 704.771.3120

Rating:

5.0

Very nice place. Nice U-Haul location. Personal very helpful.

Rating:

5.0

Nothing

Rating:

5.0

Whenever I went to this location,I was always greeted by a staff member that asked if I needed any assistant with anything. On the last day that I was moving out,there was a problem with the automatic door opening. I went to the office to mention it to attendant. He came right out and figured out that someone had shut off a switch on the inside,locking the door. He turned it back on and everything was good after that. Very friendly and even asked if I needed help with moving anything.

Rating:

5.0

Staff was amazing!!!

Rating:

5.0

This is the third time this month I've rented from this location. Everyone is awesome and helpful. Definitely recommend.

Rating:

5.0

I was a pleasure to work with the employees. They’re very helpful.

Rating:

1.0

i contacted the warehouse supervisor to schedule a time to unpack my u-box to give him a 24 hour notice. when i asked the supervisor for the warehouse hours, he informed me that his superiors keep changing it on him so he doesn't know what to tell me. He continued to tell me that he might quit so he would pass my number along to the next person to help me. super unprofessional and left a bad taste in my mouth. made me not want to use u-haul moving forward.

Rating:

5.0

Everyone was very cordial, friendly, polite, and worked very hard to make me feel respected, considered, and valuable as a customer. I had ordered, recieved, and had installed even one day earlier, of my initial appointment. Though my Nissan Rouge Sport rear light gave them a hard time, being removed and reinstalled (manufacturer fluke in design), they worked diligently to keep me informed of work being done! This is the biggest UHaul facility I have EVER seen!!! There is a three story storage facility present. I did not use, but, overall this facility is a huge, new business! The staff is younger, but, I was impressed as how hard they demonstrated politeness and timely responses! I had accidently spilled my drink, I was about to wipe up, as I warned the young man to watch the spill so not to fall. To my utter shock and amazement, the young man, politely said, "Madam, let me clean that up for you! Took the paper towels, retrieved from the large, clean bathrooms dispenser, and kneeled down and cleaned up the mess. Once done, he politely asked "Mam is there anything else I can do for you, like give you a water?" Which I accepted. I was HIGHLY impressed in this facility, so if I require a UHaul within this area for retrieval, I will surely return to give my patronage, because I appreciated the RESPECT as a Woman, Customer, and Retired Veteran! After installation, the manager explained the install warranty and how to remove and install the hitch ball, as I requested to remove. My rear lights worked perfectly a safety concern. I departed this facility, after closing, however, the "one day earlier installation," made me satisfied and gave a much better timeliness to have my hitch, so I could drive North to retrieve my last load, to return to my new SC relocation. I HIGHLY recommend using this facility, as they had an excellent selection of hitch equipment replacement parts, like hitch balls and wiring, as well as everything moving materials required! What got me to notice, I saw my FIRST UHaul shopping cart for when you have a large, moving box purchase order, that made me giggle, and become "amazed!!!" I wanna THANK THE STAFF HERE TO OFFERING ME EXCELLENT SERVICE! Which while waiting for my install I noticed each customer for moving boxes, storage obtaining or payment, parts, or questions, EACH AND EVERY CUSTOMER WAS TREATED RESPECTFULLY & CORDIALLY!!! I wanna THANK THE STAFF, KEEP UP THIS SERVICE TOWARDS CUSTOMERS, I SEE GREAT SUCCESS! I MOST DEFINITELY BE RETURNING, IF NEED ARISES, I SAW NUMEROUS 26 & 20 TRUCKS, VANS, AND PICKUPS PRESENT!!! GO PATRONAGE THEM... NOW, IF UHAUL IMPROVES THEIR ONLINE STAFF, AND THE ONLINE APP, AS WELL AS UPDATING THE MAP LOCATION, PHONE NUMBERS, AND VERIFY AND UPDATE CURRENT FACILITIES, PHONE NUMBERS, LOCATIONS, AND RETURN LOCATIONS FOR SPECIFIC VEHICLES AND TRAILERS, THAT WOULD BE AWESOME!!! AS PRIOR TO THIS HITCH, I HAD EXTREME CONFUSION ERRORS IN BEING SET TO THE WRONG FACILITIES THAT DO NOT ACCEPT CAR DOLLIES OR TRAILERS, EVEN THE 26 FOOT TRUCKS, DUE TO SIZE!!! I BEEN UTILIZING UHAULS FOR OVER 40+ YEARS, AS AN ACTIVE & RETIRED SERVICEMEMBER, I FOUND GOOD & WORSE EXPERIENCE EPISODES, AND WHAT HAPPENED THE VETERAN DISCOUNTS, THAT UHAUL OFFERED, AS STAFF ARE UNAWARE OF THIS POLICY... DIY MOVES ARE INTEGRAL TO MILITARY & SERVED YOUR COUNTRY INCENTIVES THAT YOUNG & MORE MATURE VETERANS, HELPED BUILD AMERICA & THIS COUNTRY, PLEASE REINSTATE OR RE-EDUCATE YOUR STAFF AND LOCAL PROVIDERS TO OFFER, AGAIN!!! THANK YOU!!! I await a response, my other experiences prior to this one were NOT ALL AS PLEASANT.

Rating:

2.0

Have equipment that is operating correctly before renting it.

Rating:

5.0

The best location in Myrtle Beach

Rating:

5.0

Ma and I wanted to move down here to live the beach life. So we packed up our belongings and headed for Myrtle, Myrtle Beach that is. Now our kinfolk said you’re gonna need some storage for all your belongings. That there truck rental app had a deal that just couldn’t be beat! We put our belongings in there and met some really nice employees along the way, but the journey is over and we were happy!

Rating:

4.0

Very large facility which I found difficult to determine the street numbers (very small sign) and locating the office door. Other than that everything was excellent.

Rating:

4.0

Your employee I believe was high or under the influence of drugs. I asked her employee ( Alfredo) did the van have blankets he told me yes I drove 10 miles away. Open up the back of the truck. There were no blankets. I drove back to the location. Talk to a lady who had just transferred from Hendersonville store and apologize for not having the blankets.

Rating:

3.0

Only negative comment was that I was asked to park and unhook the 6 x 12 trailer myself. That was a heavy lift getting the tongue off my hitch.

Rating:

5.0

Great customer service. The team was very professional and courteous. This is now our favorite UHaul location.

Rating:

5.0

Young woman at the desk wonderful, good personality and helpful

Rating:

5.0

Samson, the general manager, is the kind of person any company should hold onto for as long as they can. He makes that location run; helping customers, helping staff troubleshoot on the spot, finding solutions to difficult problems, and putting the customer first.

Rating:

1.0

Worst experience of my entire life!!!!! Will NEVER again use the u box service. My boxes were shipped and arrived from NY to SC around 6/5. Where they were stored until my fiancé could drive 13 hours down to have them delivered to our new address so he could unload them. They were supposed to arrive on 6/12. They never did we were told there was a delay and they would not be there until 6/13 we were promised that they would 100% be there the 13th. I called for an update to the NC traffic dept that handles this and was told again another delay. Mind you I had to keep calling to find out about these delays a nobody was communicating this to me ahead of time. I spoke to many people call center agents, traffic/scheduling manager, warehouse manager, U-Haul in Myrtle beach employees. Everyone was on a different page and nobody seemed to be able to tell me what was going on at all! Apparently there was one truck that was being used down in Myrtle Beach and it was broken down. If you know that your truck is broken down and you don’t know for sure if it is going to be fixed why are you promising customers deliveries several different times on several different days when you cannot actually promise that? Do you not have a back up plan when this kind of thing happens?? Being such a big corporation you should have a backup plan!!! Absolutely uncalled for no excuse. You inconvenienced people, who had to drive 13 hours out of state, miss work, almost miss Father’s Day with their children. My fiancé had to have his mother come down with him, and also his sister to help him move things who also had to miss work and he had to pay her for missing work. Had to pay extra hotels each night when this was delayed last minute. Get your shit together U-Haul. I will be seeking a refund for all of the nonsense that we just had to go through. So unprofessional I can’t even begin to tell you how irritated I am considering that this process costed well over $5000. You sure took our money, but you couldn’t follow through with any answers. I will be contacting your corporate higher-ups and this is going to be a big deal because setting and done my fiancé ended up having to go drive to get a truck which yes you provided it for free, because he could not wait another day for it to be possibly delivered and then probably told again it would be delayed. I’m sure. So he had to go and get a truck move all of our things out of six shoe boxes into a 26 foot truck. He then had to take and drive that truck a half hour to where our home is and unload it so he had to move our belongings two times when it should have only been one!!! UNBELIEVABLE!!!!

Rating:

5.0

Clean the inside of windshield besides that amazing people and fast excellent service.

Rating:

5.0

Check in staff was excellent in helping me sign in. Other on property help was very friendly in showing me exactly where my unit was and how to get in and out of the drive in section to unload.

Rating:

3.0

There are diffidently kinks that need to be worked out in the security part of the building. Getting into the building proved difficult for myself and many other people making it extremely inconvenient. Please resolve these issues as soon as possible for future renters at your facility.

Rating:

5.0

Keep up the good job

Rating:

5.0

Great staff! Very helpful and quick. Clean facility.

Rating:

5.0

Very helpful, personable and courteous employees.

Rating:

3.0

Rest rooms unable to use no tp multiple times some customer service reps were unpolite.

Rating:

5.0

The help I got from the ladies at the desk was beyond excellent

Rating:

5.0

Muy buena atención excelente

Rating:

5.0

Staff was great! Can’t remember the manager’s name but she was super helpful and got Samson to help us. They both did a great job!

Rating:

5.0

Samsung and the staff was excellent. Very helpful. Answer a lot of our questions.

Rating:

5.0

I couldn’t be more pleased all the way around, excellent service, very knowledgeable and helpful and friendly staff.

Rating:

5.0

Beautiful brand new facility