Customer Reviews for U-Haul Moving & Storage of South Bluffs

617 reviews

137 W Illinois Ave   Memphis, TN 38106

(901) 881-1777

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(901) 881-1777

137 W Illinois Ave
Memphis, TN 38106

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

No improvements needed!! Everyone was punctual!!♥️😊

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
4.0

Claudia was excellent and helpful on multiple occasion. She and staff are what made the difference.

robert t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Brake light warning indicator on. Breaks pull hard right in the front when stopping. Drivers door didn't seal well.

Billy T. 
Rating:
5.0

Customer did not leave a comment.

latonya w.  |  Overall Experience 
Rating:
5.0

Very Professional and Courteous.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bridget J. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Alicia J. 
Rating:
5.0

Rob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.

Carmella R.  |  First Impressions 
Rating:
5.0

Excellent Service

Latrice M. 
Rating:
5.0

Excellent Service

Latrice M. 
Rating:
5.0

Customer did not leave a comment.

Joycelyn R. 
Rating:
5.0

The ladies that helped me were fantastic. Great attitude.

Robert Jeffrey W. 
Rating:
5.0

The lady (Asst. Manager) I believe she was, assisted us with the most welcoming and awesome attitude, personality and customer service that I've ever received ANYWHERE in Memphis. She really knew her stuff, U-Hauls equipment, and how to manage that facility and customers all by herself. 10⭐'s, and 2👍's up to her (the Chevy Girl).

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

I was very satisfied with the Memphis U-Haul storage and delivery service. With one minor exception, my furniture and belongings arrived undamaged. The Memphis reps at South Bluffs were especially kind and helpful when there were scheduling problems due to street work. I want to give a special shout-out to Yvonne who delivered the 4 U-Boxes. She placed them very strategically in my rather difficult uphill driveway. The Moving Labor guys lucked out, thanks to her. Don't lose her -- she's first rate.

anne R. 
Rating:
5.0

Customer service was great and store was very presentable Thanks Uhaul Team

April M. 
Rating:
5.0

U-Haul Moving & Storage at Union Ave 370 Union Ave Memphis, TN 38103 Did not have my uhaul ready @ 6am I was highly upset the agent I talked to the first time she tried to help and did a great job, the second agent did nothing correct and lied about rescheduling he also dropped the ball, the third agent helped so much thank you so much Denise Fareed, E-Sales Agent and she booked me an appointment at South Bluff 771071 and their service was 5 stars!!

Wesley W. 
Rating:
5.0

Great service.

JENNIFER B. 
Rating:
4.0

Customer did not leave a comment.

Dylan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Rob was a huge help and very accommodating! He made my experience much better.

Jeremy W.  |  Overall Experience 
Rating:
5.0

Nice facility. Friendly staff.

James M.  |  Overall Experience 
Rating:
5.0

Customer service from staff was above expectations. Staff explained everything and based on my needs made the perfect suggestions for adding equipment such as dolly. The were compassionate an understanding in a situation where my original reservation was not honored, they made everything so much better! Downtown Memphis branch is awesome. I cant remember the staff members names but it was a woman and man, thank you again!

CRYSTAL D. 
Rating:
5.0

Customer did not leave a comment.

Joy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La Tonia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie L. 
Rating:
5.0

Customer did not leave a comment.

Fredrick H. 
Rating:
5.0

Tish was amazingly helpful. We had driven here to Memphis from Colorado so were very tired and out of sorts. Tish saw the trailer we were hauling and asked us if we were sure we had the right size storage unit. When she showed us what we had reserved we realized that it was way to small. No problem - Tish helped us to upgrade to one that was just the right size. She then quickly and efficiently showed us everything we needed to know about accessing the facility. We really appreciate how friendly and helpful she was!

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany B.  |  First Impressions 
Rating:
5.0

Absolute best uhaul experience!!! Thank you

Crystal H. 
Rating:
5.0

Fast and friendly service

Nikko E. 
Rating:
5.0

Great Service!!!

Ashish P. 
Rating:
5.0

Clean and secure! Good access!

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Torris T. 
Rating:
1.0

Make sure the maintenance is done on the trucks. The truck i rented battery had corrosion on it and wouldn't start after I loaded everything. Had to call road side they never answered. So a man offered to boost it off with his super pack charger but the battery was dead so we used his battery pack and my booster cable both together and it finally started. The worst day ever.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

TIANA P. 
Rating:
5.0

Great customer service :)

GLADYS B.  |  Overall Experience 
Rating:
3.0

Had an ant infestation.

Larrica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelisia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnezz S.  |  Overall Experience 
Rating:
5.0

Rob was excellent and I appreciate him so much. He was very helpful and knowledgeable.

Shirley W.  |  First Impressions 
Rating:
4.0

Rob is cool

Doug V. 
Rating:
5.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

Customer did not leave a comment.

Rakeshbhai P. 
Rating:
5.0

I received a call from uhaul indicating that they desperately needed 15' trucks (which I had rented). I agreed to return my truck 2 days early, but received no reduction in my bill, or even a voucher for future rental.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Starmetris B.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and I would definitely recommend this location to everyone that I know. Thank You

Lewis B. 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
5.0

Customer service is on A whole Nother Level, Positive Attitudes! , There Nice, They get u In & Out couldn't Ask for Anything More 10 out of 10 Stars !!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

JARON H. 
Rating:
1.0

I had to wait 2 hours because employee on shift vacated the store. This caused me to receive my reservation late and I had to rush moving my belongings and missed the storage by 20 minutes. This caused me to have to keep the truck another day and they charged me $300 including late fees when it was their fault. The manager On duty called my phone yelling at me about bringing their truck back at 8am and I told them I missed the storage because of their employee. I also had to move in the dark. This is the worse experience ever and I will be taking this compliant further into corporate.

Cearse S. 
Rating:
5.0

Customer did not leave a comment.

Vontyna D. 
Rating:
5.0

Have BETTER running equipment runs like it's going to stop and do a better job cleaning it dusty and dirty

Patrick N. 
Rating:
5.0

Staff was excellent deserves a raise!!

rayven g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea L. 
Rating:
5.0

None. Excellent service

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Tina Y. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

I don't think y'all need improvement the people was very nice I enjoyed renting from y'all I will be back

Kyra G. 
Rating:
5.0

The guys at this store were great thank you for your service

Hosi K. 
Rating:
4.0

Customer did not leave a comment.

Candice B. 
Rating:
3.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

Tiashay W. 
Rating:
5.0

Wish they better informed about the after hour drop off options and how to do it.

Tyler H. 
Rating:
5.0

For my experience the trailer (MC) needs a longer ramp, it was pitched too much for my bike.

John Q. 
Rating:
5.0

Employees were very professional.!!

Carol G. 
Rating:
5.0

This was my first ever experience renting a U-Haul, and I'm so glad this location popped up on my search! The folks here are super helpful, driving the van took very little time to get a hold of, and the lobby is cool as hell. Can I say that on here? Either way: 10/10, would happily use again. Also, U-Haul seals road bikes?? Rad.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Zakiya M.  |  Overall Experience 
Rating:
5.0

I've dealt with U-Haul a few times in my life however I've never had outstanding customer service as this location. Hope all your locations are like this one. Thanks a lot.!!!!

CALVIN B. 
Rating:
3.0

Customer did not leave a comment.

RODRICK S. 
Rating:
4.0

Customer did not leave a comment.

Nikki R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
Rating:
5.0

Truck was on empty when I picked the UHall rental which complicated my day, as it took time to add gas upfront, then later in the end to make certain we could make it back in. ...Otherwise, the lady that helped us at your Memphis dealership was very helpful, kind & joyous! We liked her a lot..

richard R. 
Rating:
5.0

The customer service here is the best! Friendly, amazing staff, sparkling clean facility and reliable equipment make this the best uhaul facility I have ever rented at!!!

Lara C. 
Rating:
4.0

Expedite the application process. I spoke with someone over the phone and gave them my name, phone number, address, email, which she said was all already on file. Then I gave her my credit card number to rent a trailer. Then when I showed up , I did all that all over again. All my info and still had to swipe my card . Either take my info over the phone or in the store but not both especially when you already told me you had it all on file already. Other than the redundancy the people were great. Great people inefficient systems .

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

Johnnie L. 
Rating:
5.0

Customer did not leave a comment.

Marylin D.  |  First Impressions 
Rating:
5.0

This location was extremely helpful to me!! However my reservation was made at the Union location and was not put in correctly. The young man was working be himself so the attention given to me was not good in the beginning. Finally he called another location and they were great!!

sharon W. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great staff

Calvin M. 
Rating:
5.0

Customer did not leave a comment.

Arnezz S.  |  First Impressions 
Rating:
4.0

I really like the staff here. I had an amazing customer service experience!!

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Lara C. 
Rating:
3.0

Truck seats where dirty, all they did was squirt some kinda spray into it but you could tell it hadn't been wiped down, my wipe was black after wiping down my seat. The cup holders where wet and all filed with hair and dirt . I was promised an extended drop off time but it was never documented and it cost me. Big time.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Fred S.  |  Overall Experience 
Rating:
5.0

I Had problems with checking My equipment in after Hours with my smartphone .

Troy M. 
Rating:
5.0

Tish was so friendly and helpful

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Hunter L. 
Rating:
4.0

Forgot the dolly and I called To remove it from contract but I was still charged for it later.

Ada M. 
Rating:
5.0

Thank you, my experience renting the truck was great.

CESAR R. 
Rating:
5.0

Customer did not leave a comment.

Maurico N. 
Rating:
1.0

None of the employees were wearing masks. I felt incredibly uncomfortable and unsafe. Masks are worn to protect others, by not wearing masks you are saying that you don't care about your customers. It doesn't matter if there's a plastic shield up, masks were still not worn when employees weren't behind the shield.

Scott H. 
Rating:
5.0

This facility is very nice but it's the people who work her that make this dealer one to select. Courteous, friendly, and thorough in their jobs. This was an easy move and the equipment was in wonderful condition.

ELIZABETH K. 
Rating:
5.0

Everything was perfect.

Clyte H. 
Rating:
5.0

Everything was excellent

NYKESIA L. 
Rating:
5.0

Best experience I have ever had with Uhaul. The staff went above and beyond to be professional, helpful, and understanding. Highly recommend!

Stacy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA T. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Rodney C.  |  Overall Experience 
Rating:
5.0

Great location and accommodating staff. Lete was particularly awesome, cordial, and helpful. She even replaced a fuse on my truck! Great service.

Gerald B. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The staff member who greeted us and worked with us was very pleasant, knew what he was doing and assisted with an issue that he noticed in the system. The facility is impressively organized and clean.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

The staff at this location were very kind and patient. They did an awesome job of making sure we had everything we needed.

Nicole F.  |  First Impressions 
Rating:
3.0

This location was average, but I am highly disappointed because when unhooking my car from the tow dolly, the employee released the straps holding the wheels and asked me to reverse my car. I did so with no success, multiple times, giving it a lot of gas that by all accounts should have allowed it to back off the dolly. My boyfriend tried as well. Then the employee says "oh wait" and realizes he forgot to undo the metal chains connecting my car to the dolly. So at his direction, I was pulling with all of my car's power against these metal chains which probably damaged my car.

Whitney G. 
Rating:
5.0

Customer did not leave a comment.

Howard P. 
Rating:
5.0

Nothing

Sharlet M. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Lisa Y. 
Rating:
4.0

Customer did not leave a comment.

VINCE R. 
Rating:
5.0

When it comes to awesome customer service, please go see this team. Awesome , welcoming and over the top knowledge.

uhaul of S.  |  Overall Experience 
Rating:
5.0

This is an awesome Uhaul storage facility. Staff was very helpful. Great hours. Good location. I felt safe and felt like my belongings were safe.

Jay T.  |  Overall Experience 
Rating:
5.0

I was very pleased. Staff was friendly, professional and helpful.

Diatra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

The staff was excellent and very nice people! They gave me water when I came to bring the U-Hall back. The manager saw me red faced and sweaty. She offered me a drink right away. They provide excellent service and are very professional and kind people. I will definitely use them again in the future!!! Excellent Excellent service!!!!!!

Kelsey A. 
Rating:
5.0

Keep doing what you're doing

Darren S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Service was fast and friendly at pickup and drop off!

Ayanna H. 
Rating:
5.0

Excellent service and facility. Will recommend

uhaul of S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simranjit K.  |  First Impressions 
Rating:
5.0

I wish I knew the clerk's name that helped me with my check in. He was very friendly and helpful.

Jason H.  |  Online Move In 
Rating:
5.0

A fantastic storage experience! Not something I’d normally equate in storage, but the staff and facility were excellent.

Scott S.  |  Overall Experience 
Rating:
5.0

Super friendly staff; very helpful

RENEE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul j.  |  First Impressions 
Rating:
5.0

Only concern was I did not necessarily like seeing the rodent control trap box in the unit I rented. Staff was fast friendly and efficient. Thank you

Brad P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaRyah W.  |  First Impressions 
Rating:
5.0

Very professional, friendly, and best service every

Diatra D.  |  First Impressions 
Rating:
5.0

This is the best U-Haul facility I have ever been to and dealt with. Everyone was so friendly and helpful. I could not have asked for a better experience.

becca b.  |  First Impressions 
Rating:
5.0

The facility and staff were great. However, the truck pick up reservation was made to a location that had no trucks, requiring a trip to a place 24 min away. And the location where I was given instructions to go for storage did not have any. Overall a bad experience with uhaul but not with me Td affiliates

ROBERTO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakequsia H.  |  Overall Experience 
Rating:
5.0

Way beyond the normal service ... all around great facility! Whenever a problem did arise they were on the phone with us and it was worked out immediately ... no surprises.

Wendy B.  |  Overall Experience 
Rating:
5.0

The staff was very nice to me

Latara W.  |  Overall Experience 
Rating:
5.0

Thank you for great service

taylor e.  |  Overall Experience 
Rating:
2.0

The $100 dollar deposit for the truck rental covered the rental fee of $ 89.62. The balance owed back to me for the rental was not placed back on the card used to pay for the rental. Please respond

Norma G.  |  Overall Experience 
Rating:
5.0

Great staff — so friendly and fun. And this is the cleanest facility I’ve ever seen! I’m sorry I’m moving out!

Chris N.  |  Overall Experience 
Rating:
5.0

Claudia is an excellent manager and wonderful to do business with! Very pleased with my unit and the facility cleanliness.

Sarah T.  |  First Impressions 
Rating:
5.0

Good experience... Handle my order in a timely manner. 1 stop shop. Definitely recommend. Polite workers and great customer service.

Lakequsia H.  |  First Impressions 
Rating:
4.0

Very nice staff. Other customers were using all applicable carts.

Michael P.  |  First Impressions 
Rating:
5.0

Very good customer service. Claudia is the best!

Stephen H.  |  Overall Experience 
Rating:
5.0

All of the staff is great! This should be a training facility!

Regina H.  |  Overall Experience 
Rating:
5.0

Robert was so friendly and helpful.

Chris N.  |  First Impressions 
Rating:
5.0

Outstanding customer service

James A.  |  First Impressions 
Rating:
5.0

Cleanest and friendliest U-Haul I've ever been to. Wouldn't hesitate to use this facility again.

SPENCER E.  |  Overall Experience 
Rating:
5.0

The nicest and friendliest staff I've ever encountered at a U-Haul. Facility is clean and safe. I wouldn't hesitate to use their facility again. 5 star.

SPENCER E.  |  First Impressions 
Rating:
1.0

Claudia Watkins is a horrible manager. BAD customer service. Refused to give her supervisors name/# after she ran my credit card without my authorization. The unit is way overpriced for a tiny room.

Alexis R.  |  Overall Experience 
Rating:
5.0

Team was extremely cordial and friendly.

harshbir s.  |  Overall Experience 
Rating:
5.0

Thanks to the entire staff perfect

Latrice M.  |  Overall Experience 
Rating:
5.0

All of the staff were very helpful. Thank you for providing water on such a hot day!

Samantha E.  |  First Impressions 
Rating:
5.0

Excellent staff, very helpful and qualified. This was a great experience.

Virginia G.  |  Overall Experience 
Rating:
1.0

Being forced to buy a lock and than told its wrong to only be charged again for another lock is unacceptable. Also had to moved in through small man door instead of double wide doors; took even longer

Tasia T.  |  First Impressions 
Rating:
5.0

Thank You everything was excellent

Latrice M.  |  First Impressions 
Rating:
5.0

Very quick and polite service. Excellent experience.

Malerie G.  |  First Impressions 
Rating:
5.0

Fantastic customer service!

Alexis A.  |  First Impressions 
Rating:
5.0

Courteous, polite and helpful. Thanks!!!!!!

dagny m.  |  First Impressions 
Rating:
5.0

professional, efficient, compitent

Missy D.  |  First Impressions 
Rating:
5.0

Excellent service.

Quayon C.  |  Overall Experience 
Rating:
5.0

Witnessed the most professional and helpful service that I've experienced in years in this town! Ms Watkins knows her job and the products/services well enough to describe and suggest options!

Beatrice W.  |  First Impressions 
Rating:
5.0

This was my first time using U-Haul and it was excellent everyone was very helpful and went beyond thank you so much have a blessed and happy new year .. West Illinois Ave., Memphis, TN

Sharon and Archie E.  |  Overall Experience 
Rating:
5.0

Great facility and staff!!

brandon t.  |  Overall Experience 
Rating:
5.0

Thanks Ms. Claudia Watkins at the 137 Illinois Ave Memphis Tenn she the best . Thanks Ms. Sharon E.

Sharon and Archie E.  |  First Impressions 
Rating:
5.0

None at this time

Yolanda G.  |  Overall Experience 
Rating:
5.0

Claudia was superior ... friendly, helpful and knowledgeable about U-haul products. She was definitely providing a great customer experience!

Wendy B.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful

ashley b.  |  Overall Experience 
Rating:
5.0

All good

Jamie N.  |  Overall Experience 
Rating:
5.0

I'm really pleased with the the management and staff very professional. Thank you!

DEMEKA R.  |  Overall Experience 
Rating:
5.0

Best Uhaul facility ever. #1

Claudia w.  |  Overall Experience 
Rating:
5.0

The south bluffs uhaul mini storage has been such a blessing to us. The facility is clean and the employees are very friendly and helpful. We are very comfortable storing our household items here.

mary and Doug T.  |  Overall Experience 
Rating:
5.0

This is the Greatest Facility at this Location is Memphis! Mrs. Claudia, Mr. Ken and Albert is a Dream Team for sure! They will help you and the sevices is Amazing! Uhaul on 137 W.Illinois is the Move

latoya b.  |  Overall Experience 
No reviews have been submitted for this location.

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