I truly love everything of this facility I don’t have no complaints every staff member was super super great they so professional and friendly everyone treat me so nice I was always happy with the facility thank you all for everything keep up the great work god bless you all 🙏🙏🙏🙏
carmen t | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of South Goldenrod
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never used it.
Vera B | Overall Experience100 / 100 éxitos
ANGELA A | First ImpressionsI love this place!!!
Vivan R | Overall ExperienceChristina and Iris were absolutely the best so helpful and took very good care of you as a customer.
kathy sGracias por todo el servicio
ANA U | Overall ExperienceExcelente servicio , las dos muchachas que me atendieron excelentes empleadas !! Definitivamente que de necesitar el servicio nuevamente aqui es donde ire!!!
CLARISSA FFacilities is always clean, feels safe, looks beautiful, temperature is always right.
fabiola R | Overall ExperienceDefinitivamente el mejor storage que he encontrado en Orlando. Las instalaciones completamente limpias, areas bien iluminadas, ambiente climatizado y 100% seguro.
Diego G | Overall ExperienceExtremely clean, perfectly ac controlled. Highly recommended
Jonathan B | Overall ExperienceChristina was phenomenal, very informative and patient. The U-Haul truck was very maintained and spacious for everything I needed. Thank you
NATALIA NThe manager was awesome. She was so personable and professional. Such a beautiful spirit
KEONYA PEverything is perfect. Nothing bad to say staff members are excellent.
Samuel O | First ImpressionsVehicle app was a little glitchy
RICHARD PNo podría decir que había algo mal, porque todo estuvo excelente incluyendo la persona que nos atendió que fue Excelente en todo.
MARIBELL VThis location is by far the best U-Haul I have ever seen. The staff was very nice, I had the pleasure of working with Iris & Christina was very knowledgeable, she showed me the units and helped me choose the perfect space for my move. Christina thanks for going over and beyond & making my move a little easier. I will definitely recommend this location if needed.
MIKESHA BThe attendant was not helpful at all. She took my money, handed me the keys and walked away. I was not able to access the portal for the photos of the vehicle and she was nowhere to be found. After about 5 minutes, she came from behind the building (smoking a cigarette) and told me to take a video of the vehicle and snap a shot of the mileage in case I needed it when I returned the vehicle and disappeared again. Customer Service was lacking 100%. The vehicle was clean and appeared to be well maintained, until we discovered we did not have working windshield wipers the next morning in a rainstorm.
THERESA PThey are perfect staff is very nice and helpful
KEEVAN LThe truck was like new and ran smooth.
Robin WAmazing service really appreciate it
CARLOS MReceived the best customer service on arrival from a lady I can’t name here because I left her business card at home.
PAULA RThis is the cleanest, safest and most convenient storage facility I have ever used. The staff were extremely help, polite and professional. Thank you uhaul for providing me and my family such a worth while place to store our life's accomplishments and valuable things to us. I will always be grateful for your services.
Eduardo P | Overall ExperienceExcellent customer service and very freindly enviroment. Thank you for your services.
Irma S | First ImpressionsVery squared away. Very secure facility. Props to management for its mindfulness and training of its staff . Incredibly streamlined and the setup is A+.
Catherine L | Online Move InNot sure. The U was haulin', what more do I want?
ERIK CChristina Bond made sure there was nothing missed, that I had all I needed, is an exceptional customer service representative for uhaul. Knowledgeable about her product, what her clients need or may need, options, welcomed me in with a smile and an excellent demeanour. Thank you to Christina for making my trip comfortable and safe. This is a big move for me and she made it smooth.
Eleanor DBeautiful customer service✅
NICHOLAS P | First ImpressionsOur move was such a positive experience due greatly in part to the professional and assistance of Iris! She ensured that everything was perfect, smooth and seamless, would highly recommend this location.
Christina WThe UHaul rep on site (Iris) was extremely helpful and friendly. She prepped our unit in advance and explained how best to access it. Her professionalism and work ethic is valued and appreciated.
Catherine L | Online Move InThe inside of the back of the truck I rented had a very strong food odor when I first opened it to place a hand truck in. The smell resembled the food ingredients of an Italian restaurant. Perhaps spray some sort of sanitizer or disinfectant in between rentals??
CONNIE LI drove 22 miles and they charged me for five gallons of gas I am sure the truck gets more than 4 miles per gallon
MICHAEL EI can’t remember the lady’s name but she was fantastic! Not only absolutely friendly but so helpful! She deserves a raise.
ELIZABETH L | First ImpressionsEverything was very good
RAMON MExcellent service from begining to end
Irma S | Overall ExperienceMove in on Saturday November 23 2024 the best hospitality ever at a U-Haul facility, The manager Iris was out standing, when I first called Christina was so Polite on the phone and walked step by step with setting everything up to make my life easier. I would recommend this facility to everyone I know. Thank you for making my relocation much easier.
Myriam R | Online Move InGreat experience job well done
Irma S | First ImpressionsNada todo estaba perfecto
HUMBERTO SThis was the best storage unit I have ever seen!
EDUARDO G | Overall ExperienceIris and the rest of team at that location are absolutely awesome. Super understanding and very generous. Awesome experience. Thanks for everything you guys do and the service you all provide to the customers you serve. You all are appreciated.
Michael VI reserved a truck, upon my arrival the truck had not returned. I waited for 15 minutes until another truck arrived which was not the truck size I reserved. I was very disappointed. But the clerk helped me the best she could.
NANCY TThe ladies were very friendly and knowledgeable very satisfying experience.
Cynthia CBest experience and I feel safe at this location. I love the security features!
Karen E | Online Move InThe young lady was very knowledgeable and fast great customer service and explained everything.
COURTNEY T | First ImpressionsStaff was very pleasant and helpful from the day I came in to rent and day I returned my unit.
Santa P | Overall ExperienceThe mobile app was a little bit confusing to check at check in only
KEVIN DIt would be more convenient if there was 24hrs access.
Ursuline C | Overall ExperienceExcelente servicio y personal.
LOIDA TThe entire team is fantastic, helpful, sincere and understanding. The facility is clean, and bright. The overhead light timers could stay on a little longer, but overall, 10 ⭐ Thanks Yashira and Christina!!!!
GERI T | Overall ExperienceI'm not sure what the lady's name was but she was awesome !!
LORENA POver charged
Cherly Hreservation system easy to use, vehicle ready to go when i arrived. Entire pick up drop off process smooth and efficient. Staff pleasant, professional. A+++
STEVEN DI dropped off to this location, quickly told I would receive and email and goodbye while the associate never left her seat. Still waiting for the final email yet I've been charged for something by them. Truck was clean and fuel was correct so I'd appreciate that email with the final breakdown.
Bonnie EManager had an attitude, just for that I wouldn't come back
Lina TEasy is the first word that comes to my mind. I liked the way my registration process took place and the staff answered all my questions that I had at that time.
ALEXANDER GThe young lady at the office on 8/21/2024 was absolutely wonderful to deal with! So helpful!!
Shane M | Overall ExperienceIris was very nice, great customer service!
MARIA JVery friendly. Brand new building. And I got a brand spanking new Silverado truck for the day.
STEPHEN CProcess was quick and the lady who rented the van was Xtra friendly
IHAB AOutstanding facility. Clean, comfortable temp, safe,secure, 2 large elevators, plenty of carts. Need a marquee sign on building. Had hard time locating first time.
Dallas R | Overall ExperienceVery convenient, smooth process
Tracy OI’ve rented from this location multiple times and the team and facility are as good as it gets. I’m always greeted with a smile and the vehicles are some of the cleanest I’ve seen at a UHaul location. Keep up the great work!
Robert TEasy fast service no hassle or complications
Samantha FGreat service, very affordable, fast and easy…. Team members were very helpful and had Awesome customer service, very satisfied. !!! Would highly recommend!!!! Thanks 🙏
JONATHAN FExcelente servicio y atención
JAMIE FNo tenian carretillas,me ofrecieron , si podia recogerla en otra oficina, pero no loacepte porque consumiria millas para proveerme una .
Carlos RIris and the staff were exceptional and extremely friendly and always were available to answer any questions or concerns and made my move into the unit very easy.
David c | First ImpressionsShe was very professional and very customer oriented. Definitely use this location because it is so close to home.
Syed KThe location was fine. Checking in the car to return was awful. App not working, tried for 45 mins, had to just turn key in and leave.
Wendy SVery satisfied.
LUIS V | First ImpressionsI did not move into unit
Chay S | Online Move InThe lot was brand new, nice and clean and the A/C blew very cold inside. I got to receive a free month and the unit is very spacious.
KIARA J | First ImpressionsChristina was polite professional and proficient Not the typical pushy sales agent
kenneth m | First Impressions