Customer Reviews for U-Haul Moving & Storage of South High Point

969 reviews

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  Overall Experience 
Rating:
5.0

I have not yet had a bad experience at this location. The counter help is always great and they get me on my way quickly whether its a check-in or check-out.

Sharon T. 
Rating:
5.0

No complaints.

Jeff F. 
Rating:
5.0

I can't think of anything that this location could do to improve. I use this location because of the customer service. Nicole is the best. She is very good at her job and gets me on my way very fast. Keep up the good work.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Zoya H. 
Rating:
5.0

Latoya was great!

Kismet L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

KAREN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riche W. 
Rating:
5.0

Give senior citizens a discount Have lower prices for frequent customers Lower per mile rates

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

Beverly A. 
Rating:
4.0

The trailer was in decent condition overall, however there were issues with the lighting, both when connected to my vehicle as well as one of your 26' trucks. I brought my concerns to the attention of the personnel at the facility upon returning the trailer.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Angelo L. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
4.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Never have a problem getting and out with a vehicle. Counter people are great.

Sharon T. 
Rating:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Rusty H. 
Rating:
4.0

Customer did not leave a comment.

Tina R J.  |  First Impressions 
Rating:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter J.  |  First Impressions 
Rating:
5.0

Everything was great thank you

Camika S. 
Rating:
5.0

Customer did not leave a comment.

Joyce W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammad M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everything was great!

Tina J. 
Rating:
5.0

Great location and staff. This is the only location I will ever use in High Point. The other locations are side businesses, this location is only UHaul etc and they know what they are doing.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

😱😱😱😱😳😳😳🤤👀👀👀

Shawn S.  |  First Impressions 
Rating:
1.0

Drove back after just leaving to let them know about a break light being out on the trailer i was renting to my surprise i ended up getting a "oh is it?" On top of a "well thats the only one we have so you should be fine"...luckily i did not get a ticket after traveling almost 700 miles but customer service at this place is terrible.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

brent S. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
1.0

Truck smelled BO/vomit/or meth lab' Take your pick! took 3 clorox wipes to clean black from sterring wheel, along with spay of lysol and febreeze to be able to tolerate. If this is what you call sanitized during covid same on you

Dwight R. 
Rating:
5.0

Reserved a truck to be picked up at 9am on Sat May 1st. When arrived it took me one full hour to be processed. There was only one attendant working the whole operation. Even though he was trying very hard it still took forever. Another employee was a no show I heard. Very frustrating!! All else good.

Andy D. 
Rating:
5.0

Took 30 seconds to drop off the truck. It was great!

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Nashaly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Darion R. 
Rating:
5.0

Store is clean and greeted when I walked in. Very professional and excellent service!

Revleen F. 
Rating:
2.0

Something caused all of my things to absorb a cigarette smell. The truck itself didn't smell like smoke, but there may have been a butt stuck in the ventilation. Literally all of my stuff smells like cigarettes now. I don't smoke, and nobody was smoking nearby at either end of the move. It's disgusting, it's in my mattress, and it makes it hard to sleep. On an unrelated note, the drop off point that was available to select on your website no longer receives drop offs. I made this reservation less than 2 weeks ago, update your website.

David S. 
Rating:
3.0

Please pick up trash and clean the restroom daily! Thank you!

mike w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amie B.  |  Overall Experience 
Rating:
5.0

The staff member was very friendly, professional, knowledgeable, and helpful.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

I went in and I got attended quick, which is always great, but the truck stank like cigarettes and I'm guessing that the previous user of the truck bought a Gaderate and did not drink it, they left it in the truck and it snuck by my feet as I was driving. IT FREAKED ME OUT... but other than that! everything else, Thankfully went smoothly. Please check the trucks...

Vicky A. 
Rating:
5.0

Customer did not leave a comment.

Juan Z. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

THIS IS A NEW MODEL 20 FT TRUCK AND DROVE EXCEPTIONALLY WELL!!!!

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Nothing at this time

Lonnie S. 
Rating:
5.0

Customer did not leave a comment.

Laticia H. 
Rating:
5.0

Nothing.

Jason O. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
4.0

A very loud sound while driving

Timothy S. 
Rating:
1.0

We were given the price of 54 per day for a car trailer. We purchased additional insurance for 88 dollars. After having the car carrier for 9 days we were billed $808.00. I asked the manager to please refund the appropriate difference as we even paid for day 1 at the time of pickup. So where did $808.00 come from? Then I was told the taxes were over $100?? I'm college educated and this doesn't add up!!! I am a veteran and my husband and I are business owners so Im furious about this. If I am not compensated accordingly...I am going to an attorney for falsifying documents and false advertising. According to my calculations we are owed at LEAST $234.00. But because we lost business for 2 days because our budget and overhead exceeded the limit due to this mess, I would appreciate SOME type of compensation for that as well. And the manager at your Trinity Rd location in High Point seemed to WANT to pass the blame and told me to call corporate cause " There is nothing she could do" We have been behind ever since !!! Please advise what you intend to do to remedy this issue by April 1st. That will be the day we file a civil suit. Kindest Regards, Emily Hayes 336-523-2002

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

Curtis W. 
Rating:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
1.0

Over charged me.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Casey is awesome !!!

MICHALE F. 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

ANDY D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Very freindly and helpful staff. That went above and beyond.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joesph B. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

james w.  |  First Impressions 
Rating:
5.0

Great location. Convenient and clean.

James S.  |  First Impressions 
Rating:
5.0

Not one thing!!! Kenyata James was absolutely fantastic.

Serelda H. 
Rating:
3.0

Three things. 1st. No airbag. 2nd. Left front break grabbed first. Not good. 3rd. Lastly I have to question pricing. How does a smaller truck rented for fewer days, costs more than a big truck and a car carrier for more days. Been very impressed with U-haul for quite a while. Might have to reconsider after the last charges.

Allan J. 
Rating:
5.0

entire process was quick and easy!

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Keep up the good work! Tirece is awesome! He is knowledgeable, courteous, efficient and friendly. He is also very patient with answering lots of questions. I have rented trucks from this location multiple times, and I'm always pleased with the experience. :)

Tamara H. 
Rating:
5.0

Thanks for the help

Patrick G. 
Rating:
2.0

I had a great experience booking and picking up the equipment. Everything was organized and went smooth. However, I believe that the odometer was read and document my incorrectly. I was charged for 45 mins when I know based on my GPS that it was significantly lower. I paid for the 45 miles but want to bring this to your attention for further review on this process to ensure this doesn't happen to anyone else

Crystal H. 
Rating:
5.0

This was a great experience.

Kevonna H. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Process was easy online. Staff member at check in was fantastic as was the staff member when I returned the truck. I was extremely impressed and satisfied with my experience.

Claude W. 
Rating:
5.0

Good customer service, very accommodating.

Daniel S J.  |  Online Move In 
Rating:
5.0

The staff at this drop off location were very friendly and knowledgeable. Great experience.

Blake T. 
Rating:
5.0

The truck drive is bad.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

Clarinda C. 
Rating:
5.0

The rep at the store was knowledgeable, patient and well informed with the equipment on the in's and out's of the rental as well as the return. He was courteous and made sure we needed the exact amount of mileage to avoid any overage. However, the restroom didn't have toilet paper in it but that was minor. Compared to the service it was exceptional. These are the type of people you want to represent your brand U-haul. Great job...see you on my next rental if I need one this is my go to location compared to the others in the area this location is the BEST ONE by far.

Acquanetta M. 
Rating:
5.0

Customer did not leave a comment.

Kaia T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Quick in and out, friendly and helpful

MIKAEL B. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Great experience. No problems.

John B. 
Rating:
4.0

Customer did not leave a comment.

Reginald W. 
Rating:
5.0

Please provide hand carrier makes moving easier

Lenka R. 
Rating:
5.0

Customer did not leave a comment.

Inda C. 
Rating:
5.0

I originally had a 7am self-pickup in Greensboro, when I went to pick up the truck, the app said I had to wait until 9am when they opened. I contacted customer service and they had to find me another truck in High Point, over 20 miles away. Customer service was great, but the truck needed some front end work. It vibrated going down the highway.

Rodney M. 
Rating:
2.0

Check tires for correct pressure before renting trailers.

Richmond S. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Very friendly bunch of young folks working at this office. Kudos!

Illya W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Thank you for the rental service. The entire experience exceeded my expectations. The new cargo van was easy and comfortable to drive. Also, we were running late on the return service. Tirece assured us that the return on the next morning was not an issue. The rate included our mileage and a lower per mileage overage which became equivalent to our original special 19.99/day.

Cherie B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

The vehicle ran fine and was clean but the service engine light was on when I picked it up and remained on throughout the rental. I failed to tell the folks at Uhaul when I returned the vehicle. The truck had 119k miles on it.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
4.0

No comment at this time

Fredrick H.  |  Online Move In 
Rating:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David C.  |  First Impressions 
Rating:
2.0

The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.

Nykita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay F.  |  Online Move In 
Rating:
1.0

I rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.

Deidra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon J.  |  Overall Experience 
Rating:
5.0

The customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.

catherine f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie S.  |  Overall Experience 
Rating:
5.0

Owner Nicole was very sweet and very respectful

Terry M.  |  Overall Experience 
Rating:
3.0

The only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!

Virginia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin W.  |  Overall Experience 
Rating:
5.0

Was a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.

Neely P.  |  Overall Experience 
Rating:
4.0

Friendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.

Connie S.  |  First Impressions 
Rating:
5.0

Was treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking

Rich G.  |  First Impressions 
Rating:
2.0

I received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner

Sonya C.  |  Overall Experience 
Rating:
5.0

Super helpful, very friendly, the way customer service should be

KEVIN C.  |  First Impressions 
Rating:
4.0

Only problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet

Jessica M.  |  Overall Experience 
Rating:
5.0

very nice

zena b.  |  Overall Experience 
Rating:
5.0

The gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).

felicia s.  |  First Impressions 
Rating:
5.0

Very nice facility.

Silvia d.  |  Overall Experience 
Rating:
5.0

Nicole was very professional and accommodating.

BRENT J.  |  First Impressions 
Rating:
5.0

Very clean

Tratricia B.  |  First Impressions 
Rating:
5.0

Initially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!

stephanie m.  |  Overall Experience 
Rating:
5.0

The young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional

zena b.  |  First Impressions 
Rating:
5.0

The staff at the U-Haul office in North Carolina was very professional and helpful.

SHERRY W.  |  First Impressions 
Rating:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.

Robin P.  |  First Impressions 
Rating:
5.0

Thank you for your helpfulness and kindness. I will be back when I need your services again. The people at the Trinity location are awesome. Again thank you.

Crystal G.  |  Overall Experience 
Rating:
1.0

Manger there was very arrogant and bad at his job for misinforming me or information and was rude when I when back to handle after trying 4 or more time to contact them. I dont not recommend

Shatoria S.  |  Overall Experience 
Rating:
5.0

Great Service.

Gwendolyn J.  |  First Impressions 
Rating:
5.0

I did not visit a storage facility had a driver *Sabrina" drop off & pick up a Ubox from my house. She was an excellent representative, very professional + knowledgeable & an asset to your corp.

ellen g.  |  Overall Experience 
Rating:
3.0

The facility was great but half the time I went the doors were still locked and had to wait 40 min once before someone had a key to open the facility doors. Very poor staffing

Molly H.  |  Overall Experience 
Rating:
2.0

Not Justin’s fault BUT this time u haul has failed me. From wrong location to broken things. Lack of communication & I over paid for very bad service.

Carolina A.  |  Overall Experience 
Rating:
4.0

Good.

loraine s.  |  Overall Experience 
Rating:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy E.  |  First Impressions 
Rating:
1.0

Uhual over charged my card $1800 and is still trying to charge . Calling in is no help and constant transfer of calls they are thieves. Better off buying you own moving supplies yourself!!!

Jessica T.  |  First Impressions 
Rating:
5.0

Did not visit facilities but had ubox service and it was great! Didn’t want to answer “no” But no other option

Leslie s.  |  Overall Experience 
Rating:
5.0

Ms Moore and her staff is very pleasant. And will work wit u. Thank u guys

loise s.  |  Overall Experience 
Rating:
2.0

I rented one unit and being disabled was given a unit convenient to the door. I asked for an additional larger unit and was given one that I couldn't access due to construction. Won't rent ther again!

John M.  |  Overall Experience 
Rating:
5.0

The service I received was excellent ! I’m really appreciate the month free promotion in the storage service !

Hector L.  |  Overall Experience 
Rating:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE S.  |  First Impressions 
Rating:
4.0

A 24 hour enrty with passcode would be so much more convenient....for customers as well as staff.

AMY M.  |  Overall Experience 
Rating:
4.0

the only thing that will make this location better will be when you have 24 hour access to your units! :D hope its soon :)

Louise P.  |  First Impressions 
Rating:
4.0

Helpful friendly staff. I was early for my reservation and was alone in the showroom for at least ten minutes. The young lady was getting my U-Box ready. Happy with the service otherwise!

ALLEN S.  |  Overall Experience 
Rating:
5.0

They were great!

joani M.  |  Overall Experience 
Rating:
5.0

Uhaul has been a big success for my move.

Dawn M.  |  Overall Experience 
Rating:
4.0

My moving experience went well and would recommend to my family and friends.

William S.  |  Overall Experience 
Rating:
2.0

One of the employees almost charged me 100$ when I went to pay and they couldn’t find my ubox for over and hour so I had to come back the next day. Other than that they were good. Just frustrating tho

Sarah S.  |  Overall Experience 
Rating:
3.0

Tried to over charge me for the truck

Elishia L.  |  Overall Experience 
Rating:
1.0

I had issues from day one. I ordered a cheaper unit and was put in a more expensive one. I had an issue with the manager Justin. I complained to the owner and corporate. No response.

James K.  |  Overall Experience 
No reviews have been submitted for this location.

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