Customer Reviews for U-Haul Moving & Storage of South High Point

1023 reviews

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great facility. Easy access to storage unit and nice cart to help.

Christina S.  |  First Impressions 
Rating:
2.0

I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.

Derrick G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Cedric G. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
5.0

Trailer was not cleaned but service was great

Hugh C. 
Rating:
5.0

Left a little cash in the armrest and the employee told me. Honest peeps!

Lyle E. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Great location. Service was prompt. Hassle-free experience!

Amanda V. 
Rating:
5.0

Great drop off experience and very helpful staff..

Matthew H. 
Rating:
3.0

I would have them require all equipment to be available at one pick-up location.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very easy drip off after hours. I like the taking pictures as a way to verify condition/ location of drop off.

tyler S. 
Rating:
5.0

Even though no one was there I felt safe dropping off the truck. I did want to mention the website wouldn't allow to download the photo of the gas level and mileage.

Belinda G. 
Rating:
5.0

The staff was very friendly and helpful.

Edric G.  |  First Impressions 
Rating:
3.0

Give people back the difference they had to pay in gas if the vehicle is returned past the 1/2 mark.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

JIGNESH P. 
Rating:
4.0

Customer did not leave a comment.

Allen P. 
Rating:
4.0

Customer did not leave a comment.

Kiana F. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
2.0

I had ordered my uhaul June 29th to pick up on July 10th. I was supposed to receive a phone call by a representative in the area by 6pm on Friday July 9th. I never received a phone call. I ended up calling the Jamestown location where I had planned for the original pick up and the representative there said I would receive a call although it is 430 on Friday. I waited and still did not receive a phone call. I had called the location in Thomasville NC and spoke with a guy named Travis who did everything he could to get me a truck. If it wasn't for Travis I don't believe I would have even gotten anything. He reserved a truck for me in Greensboro but I was then changed at 830 right before my pickup time at 9 am on Saturday to this location. Was deeply disappointed with how uhaul had treated me leading up to my reservation. At the end of the day I got a truck however, I had to spend multiple hours calling different locations while each place was struggling to even find my reservation. This should have already been done days before my move but was done in less than 12 hours of when I was picking up the truck.

Hartley F. 
Rating:
5.0

Customer did not leave a comment.

Trina A.  |  Online Move In 
Rating:
5.0

The 10 “ truck I used for my local move was hard to steer and I will not be using your services anymore. Customer service was ok.

Mary V. 
Rating:
5.0

Customer did not leave a comment.

Tramaine D. 
Rating:
5.0

Ms. Nicole Is Amazing 😍😍😍🥴🥴

Shawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir H. 
Rating:
5.0

Customer did not leave a comment.

AFIA O E.  |  Online Move In 
Rating:
5.0

Nicole was wonderful...always helpful and efficient.

Pamela N.  |  Overall Experience 
Rating:
3.0

The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.

Michelle P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAISHA L. 
Rating:
5.0

One of the best U-Haul locations we have used, outstanding service and very neat and clean.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

VERNEE R. 
Rating:
5.0

The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!

Nicole C.  |  First Impressions 
Rating:
5.0

Latasha Williams was great explaining my U Haul truck rental for my move for my late brother's unexpected death. She even helped me pick out the right UHaul truck because I was undecided. In addition to this, I will be coming back to rent a U Haul truck because I'm moving in a couple of weeks. Great job Latasha!!!!

Mary V. 
Rating:
5.0

Customer did not leave a comment.

brad t.  |  Overall Experience 
Rating:
5.0

I only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I’ve rented quite a few uHaul trucks and this was the best experience picking up a truck.

Joan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sakeya w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rufus r.  |  Overall Experience 
Rating:
3.0

Benit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my “storage container” there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I’m very uncomfortable he asked me for it repeatedly but yet didn’t even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn’t give permission. I wish o could have rated excellent but benit ruined that.

Cuudoes C.  |  First Impressions 
Rating:
5.0

My truck didn't have a dolly. That would've helped on my move but I also didn't request one

Christopher M. 
Rating:
5.0

The two young people that waited on me were the best. I was treated with great respect. A few weeks ago i had rented an open trailer from these same two young people. I had need again so I went back to these same young people,There were great.I am a 70 yr ole Baptist preacher and will be going back very soon. Happy old man..Will be getting a open trailer to use at my church for a week in the next few weeks. The LORD is worthy Amen

Richard A. 
Rating:
5.0

Very helpful staff.

David A. 
Rating:
5.0

Customer Service rep's was outstanding new every aspect of their job!

Christopher L. 
Rating:
3.0

Check the straps for frays and cuts. Check the fenders to make sure they aren't bent and rubbing the tires.

theresa B. 
Rating:
5.0

Customer did not leave a comment.

Kristine W. 
Rating:
5.0

Nice people. Very helpful.

howard s.  |  First Impressions 
Rating:
5.0

If stay in one town where u live no u-haul available An have to go to next location Why do u have to pay for those extra miles for different location Tanks

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY M. 
Rating:
3.0

Customer did not leave a comment.

ARDENBLAKE C. 
Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  Overall Experience 
Rating:
5.0

I have not yet had a bad experience at this location. The counter help is always great and they get me on my way quickly whether its a check-in or check-out.

Sharon T. 
Rating:
5.0

No complaints.

Jeff F. 
Rating:
5.0

I can't think of anything that this location could do to improve. I use this location because of the customer service. Nicole is the best. She is very good at her job and gets me on my way very fast. Keep up the good work.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Zoya H. 
Rating:
5.0

Latoya was great!

Kismet L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

KAREN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riche W. 
Rating:
5.0

Give senior citizens a discount Have lower prices for frequent customers Lower per mile rates

Pamela M. 
Rating:
4.0

Customer did not leave a comment.

Beverly A. 
Rating:
4.0

The trailer was in decent condition overall, however there were issues with the lighting, both when connected to my vehicle as well as one of your 26' trucks. I brought my concerns to the attention of the personnel at the facility upon returning the trailer.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Angelo L. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
4.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Never have a problem getting and out with a vehicle. Counter people are great.

Sharon T. 
Rating:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Rusty H. 
Rating:
4.0

Customer did not leave a comment.

Tina R J.  |  First Impressions 
Rating:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter J.  |  First Impressions 
Rating:
5.0

Everything was great thank you

Camika S. 
Rating:
5.0

Customer did not leave a comment.

Joyce W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohammad M. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Everything was great!

Tina J. 
Rating:
5.0

Great location and staff. This is the only location I will ever use in High Point. The other locations are side businesses, this location is only UHaul etc and they know what they are doing.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

😱😱😱😱😳😳😳🤤👀👀👀

Shawn S.  |  First Impressions 
Rating:
1.0

Drove back after just leaving to let them know about a break light being out on the trailer i was renting to my surprise i ended up getting a "oh is it?" On top of a "well thats the only one we have so you should be fine"...luckily i did not get a ticket after traveling almost 700 miles but customer service at this place is terrible.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

brent S. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
1.0

Truck smelled BO/vomit/or meth lab' Take your pick! took 3 clorox wipes to clean black from sterring wheel, along with spay of lysol and febreeze to be able to tolerate. If this is what you call sanitized during covid same on you

Dwight R. 
Rating:
5.0

Reserved a truck to be picked up at 9am on Sat May 1st. When arrived it took me one full hour to be processed. There was only one attendant working the whole operation. Even though he was trying very hard it still took forever. Another employee was a no show I heard. Very frustrating!! All else good.

Andy D. 
Rating:
5.0

Took 30 seconds to drop off the truck. It was great!

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Nashaly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Darion R. 
Rating:
5.0

Store is clean and greeted when I walked in. Very professional and excellent service!

Revleen F. 
Rating:
2.0

Something caused all of my things to absorb a cigarette smell. The truck itself didn't smell like smoke, but there may have been a butt stuck in the ventilation. Literally all of my stuff smells like cigarettes now. I don't smoke, and nobody was smoking nearby at either end of the move. It's disgusting, it's in my mattress, and it makes it hard to sleep. On an unrelated note, the drop off point that was available to select on your website no longer receives drop offs. I made this reservation less than 2 weeks ago, update your website.

David S. 
Rating:
3.0

Please pick up trash and clean the restroom daily! Thank you!

mike w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amie B.  |  Overall Experience 
Rating:
5.0

The staff member was very friendly, professional, knowledgeable, and helpful.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
4.0

I went in and I got attended quick, which is always great, but the truck stank like cigarettes and I'm guessing that the previous user of the truck bought a Gaderate and did not drink it, they left it in the truck and it snuck by my feet as I was driving. IT FREAKED ME OUT... but other than that! everything else, Thankfully went smoothly. Please check the trucks...

Vicky A. 
Rating:
5.0

Customer did not leave a comment.

Juan Z. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

THIS IS A NEW MODEL 20 FT TRUCK AND DROVE EXCEPTIONALLY WELL!!!!

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Nothing at this time

Lonnie S. 
Rating:
5.0

Customer did not leave a comment.

Laticia H. 
Rating:
5.0

Nothing.

Jason O. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
4.0

A very loud sound while driving

Timothy S. 
Rating:
1.0

We were given the price of 54 per day for a car trailer. We purchased additional insurance for 88 dollars. After having the car carrier for 9 days we were billed $808.00. I asked the manager to please refund the appropriate difference as we even paid for day 1 at the time of pickup. So where did $808.00 come from? Then I was told the taxes were over $100?? I'm college educated and this doesn't add up!!! I am a veteran and my husband and I are business owners so Im furious about this. If I am not compensated accordingly...I am going to an attorney for falsifying documents and false advertising. According to my calculations we are owed at LEAST $234.00. But because we lost business for 2 days because our budget and overhead exceeded the limit due to this mess, I would appreciate SOME type of compensation for that as well. And the manager at your Trinity Rd location in High Point seemed to WANT to pass the blame and told me to call corporate cause " There is nothing she could do" We have been behind ever since !!! Please advise what you intend to do to remedy this issue by April 1st. That will be the day we file a civil suit. Kindest Regards, Emily Hayes 336-523-2002

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

Curtis W. 
Rating:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
1.0

Over charged me.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Casey is awesome !!!

MICHALE F. 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

ANDY D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Very freindly and helpful staff. That went above and beyond.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joesph B. 
Rating:
5.0

Customer did not leave a comment.

james w.  |  First Impressions 
Rating:
5.0

Great location. Convenient and clean.

James S.  |  First Impressions 
Rating:
5.0

Good customer service, very accommodating.

Daniel S J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaia T.  |  Online Move In 
Rating:
4.0

No comment at this time

Fredrick H.  |  Online Move In 
Rating:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David C.  |  First Impressions 
Rating:
2.0

The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.

Nykita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay F.  |  Online Move In 
Rating:
1.0

I rented storage unit 230. The storage unit allowed water to get in. My boxes and furniture were soak and wet. I wouldn't recommend renting there.

Deidra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon J.  |  Overall Experience 
Rating:
5.0

The customer service was excellent!!! Nicole and her team were very helpful, patient and kind. It was a pleasure doing business with them and I won't hesitate to refer people to this location with their moving and storage needs.

catherine f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie S.  |  Overall Experience 
Rating:
5.0

Owner Nicole was very sweet and very respectful

Terry M.  |  Overall Experience 
Rating:
3.0

The only complaint I have is that when we went to empty the unit, it was padlocked!! I had autopay and there was NO REASON it should have been locked. I did not receive an explanation as to WHY it was locked. Also, they had me down as having multiple units and I only had one. Need to training on MAKING SURE they keep ACCURATE RECORDS!!!!!!

Virginia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin W.  |  Overall Experience 
Rating:
5.0

Was a very good experience . Got any answers needed friendly ppl. Very easy access.. very clean. Tysm.

Neely P.  |  Overall Experience 
Rating:
4.0

Friendly staff, clean, well lite facility. Very convenient set up to unload truck into storage unit. Nice offer of one month free storage.

Connie S.  |  First Impressions 
Rating:
5.0

Was treated great at this facility. Everyone i came in contact with was extremely helpful. Nichole and Terrance certainly brightened my mood after a long couple of days driving and unpacking

Rich G.  |  First Impressions 
Rating:
2.0

I received a call from U-Haul The Lady was very rude. Unprofessional . She spoke to me in a very disrespectful manner

Sonya C.  |  Overall Experience 
Rating:
5.0

Super helpful, very friendly, the way customer service should be

KEVIN C.  |  First Impressions 
Rating:
4.0

Only problem I had was the storage unit leaked water and got the stuff on one side of the unit all wet

Jessica M.  |  Overall Experience 
Rating:
5.0

very nice

zena b.  |  Overall Experience 
Rating:
5.0

The gentleman was polite, he answered all of my questions. And clearly mapped out where my storage is located, as well as showing me the additional entrance if there is a need (for shelter).

felicia s.  |  First Impressions 
Rating:
5.0

Very nice facility.

Silvia d.  |  Overall Experience 
Rating:
5.0

Nicole was very professional and accommodating.

BRENT J.  |  First Impressions 
Rating:
5.0

Very clean

Tratricia B.  |  First Impressions 
Rating:
5.0

Initially upon returning a truck rental & securing my storage I had an employee that seemed annoyed, but everyone else I dealt with from that point on was superb and the unit was perfect. Thank You!

stephanie m.  |  Overall Experience 
Rating:
5.0

The young lady that was in the office was very nice and helpful. She took time to show me how to get in and out of the unit and showed me exactly where my unit is located....Very professional

zena b.  |  First Impressions 
Rating:
5.0

The staff at the U-Haul office in North Carolina was very professional and helpful.

SHERRY W.  |  First Impressions 
Rating:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.

Robin P.  |  First Impressions 
Rating:
5.0

Great Service.

Gwendolyn J.  |  First Impressions 
Rating:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy E.  |  First Impressions 
Rating:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE S.  |  First Impressions 
No reviews have been submitted for this location.

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